CASE MANAGEMENT
As a specialist case management service what makes
EMMA WAY ASSOCIATES DIFFERENT?
A client told us that their case manager was, ‘the voice I didn’t have who knew where all the pitfalls were to help me navigate through. They were experienced with the people skills and wisdom to network to my advantage’. Knowledge and experience may be key reasons to choose a specialist case management company but what makes EWA so different?
A
ll our clients at Emma Way Associates (EWA) have sustained a spinal cord injury (SCI) or amputation. We provide a truly bespoke, relevant and ultimately successful service to those with very specific needs. Aspects to consider are:
page, heading in the same direction with shared goals.
4. A DEEP UNDERSTANDING
Thoroughly knowing the likely pathways ahead, combined with taking time to understand an individual’s unique situation, enables our case managers to prepare clients to make informed choices and decisions and provide perspective.
CLINICAL 1. SPECIALISED KNOWLEDGE
We deliver case management services based on a foundation of frontline, best practice, clinical knowledge. The experienced team incorporates stillpractising NHS nurses and therapists, including team leaders from neurological and national spinal units, often blending personal experience with professional expertise within spinal cord injury, catastrophic injury and amputation.
2.
PERSONAL SERVICE
With a professional perspective balancing the needs of the legal team, we determine goals to ensure our intervention is tailored to each client’s particular needs and desires, and look to enhance clinical and litigation demands with positive, exciting life experiences.
5. TEAMWORK My world was in chaos and I felt very alone. My case manager understood me and my situation, provided structure, made me feel safe and confidently gave me belief. She encouraged me to learn how to fight my own corner again. Thanks to her resourcefulness and drive, skilfully finding solutions specific to my own challenges, I am able to live my best life with a disability.
Specialist knowledge is freely and regularly shared within the team at EWA. Through reflection on interventions, the team is able to learn from each other’s past experiences to ensure that innovative solutions to challenging scenarios can be determined.
Contact us to find out more about how we will support you and your client every step of the way so they can ‘live their best life with a disability’. Email: office@emmaway.uk Tel: 01664 840730 Web: www.emmaway.uk
3. DYNAMIC AND RESPONSIVE
Each case manager has a manageable client base, is adaptable and able to action their client’s needs quickly and efficiently. Using a problem-solving approach ensures we meet these needs as the client, or even the health and social care industry, change. Regular updates to clients, therapists and the legal team ensure that everyone remains on the same
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