Innovation and quality are at the forefront of case management provision at StanleySmith

As a company we’re dedicated and passionate to provide best practice.

Over the last year we’re proud to have set up psychology led peer support sessions for our experienced case managers and individual mentoring for newer case managers. We have recently employed a Care Team Coordinator to ensure care teams are appropriately supported and trained. This enhances an already strong team that includes an RGN to over see medication administration.

Quality of case management provision for the client and their family underpins the way we lead StanleySmith Case Management. We value the high level of knowledge and experience our team of case managers have and collectively we are able to specialise in working with highly complex clients. We asked some of our case managers for their feedback on StanleySmith Case Management:

WHAT DO YOU FIND MOST CHALLENGING ABOUT WORKING WITH COMPLEX CASES?

‘Ensuring there are sufficient contingencies in place and risk assessments to try and cover all possible eventualities. Sometimes when managing crisis along with other case loads, it can be a challenge to remain balanced’.

‘Depending on whether the case is settled or unsettled can be challenging with the demands of litigation which can sometimes impact on the rehabilitation with a client’.

‘Managing complex personalities within teams whilst following employment law can be tricky when you know that you have done everything to support an employee’.

‘Ensuring my own CM hours remain within budget whilst vigilantly meeting the duty of care’.

WHAT SUPPORT DO YOU RECEIVE FROM SSCM TO ENABLE YOU TO BE EFFECTIVE AND HAPPY IN YOUR ROLE?

‘Excellent support from directors, peer group support and clinical supervision from a clinical psychologist. We all work really well together so we call or contact other case managers who have specialist interests in particular areas. Also we can’t forget the fabulous support from the office. I would say that everyone who works for the company has just as an important role in ensuring that everything works smoothly but also we provide support to each other’.

‘Excellent mentor and office support, access to brain injury webinars. Supervision and appraisals. Peer support- planned and

ad hoc to tap into collective intelligence of the in-house MDT. Friendly and approachable team’.

WHAT DRIVES YOU AS A Case Manager?

‘Motivation to make a difference and enable the client and family to understand the client in the context of the index accident and residual difficulties, but ensuring we get the appropriate team around the client and family to support them through at times a very difficult journey’. Advocacy to ensure that the client can access services; whether statutory or privately even if it makes you unpopular’. ‘Advocacy for client, holistic approach and the potential to access funds to supplement We celebrated our 3rd birthday as a statutory provision in order to company in August 2021. improve quality of life of a person’.

WHAT INNOVATIVE CM IDEAS HAVE YOU IMPLEMENTED TO ASSIST YOUR CLIENTS?

‘Worked with a client to become a public speaker at conferences - he was an ex pilot in the Navy and had the aptitude for public speaking’. ‘During COVID setting up a virtual personal tutor, within 24 hours, for a university student which continues to work really well’. ‘One of my clients decided to defer Year 2 in a Fine Arts extended diploma so to ensure that she continued being creative, which was important for her, and in preparation for returning to the course after a period of rehabilitation we are supporting her to access a local artist studio with a mentor’.

FINAL SUMMARY FROM DIRECTORS HEIDI STANLEY AND NIKKI SMITH

We’re passionate and dedicated to ensuring high quality case management for our clients and we are very proud of the team we have here at StanleySmith Case Management. Please do contact us on 01752 466 173 if you would like more information about what we do and how we may be of assistance or if you’d like to join the team. web: www.sscasemanagement.co.uk tel: 01752 466 173