CASE MANAGEMENT
Innovation and Quality are at the forefront of Case Management PROVISION AT STANLEYSMITH As a company we’re dedicated and passionate to provide best practice.
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ad hoc to tap into collective intelligence of the in-house MDT. ver the last year we’re proud to have set up Friendly and approachable team’. psychology led peer support sessions for our experienced case managers and individual mentoring for newer case managers. We have WHAT DRIVES YOU AS A Case Manager? recently employed a Care Team Coordinator to ensure care ‘Motivation to make a difference and enable the client and family teams are appropriately supported and trained. This enhances to understand the client in the context of the index accident and an already strong team that residual difficulties, but ensuring we includes an RGN to over see get the appropriate team around the medication administration. client and family to support them Quality of case management through at times a very difficult provision for the client and their journey’. family underpins the way we lead Advocacy to ensure that the StanleySmith Case Management. client can access services; whether We value the high level of statutory or privately even if it knowledge and experience our makes you unpopular’. team of case managers have and ‘Advocacy for client, holistic collectively we are able to specialise approach and the potential to in working with highly complex access funds to supplement clients. statutory provision in order to We celebrated our 3rd birthday as a improve quality of life of a person’. company in August 2021. We asked some of our case managers for their feedback on WHAT INNOVATIVE CM IDEAS StanleySmith Case Management: HAVE YOU IMPLEMENTED TO ASSIST YOUR CLIENTS? ‘Worked with a client to become a public speaker at conferences WHAT DO YOU FIND MOST CHALLENGING ABOUT - he was an ex pilot in the Navy and had the aptitude for public WORKING WITH COMPLEX CASES? speaking’. ‘Ensuring there are sufficient contingencies in place and risk ‘During COVID setting up a virtual personal tutor, within 24 hours, assessments to try and cover all possible eventualities. Sometimes for a university student which continues to work really well’. when managing crisis along with other case loads, it can be a ‘One of my clients decided to defer Year 2 in a Fine Arts challenge to remain balanced’. extended diploma so to ensure that she continued being creative, ‘Depending on whether the case is settled or unsettled can be which was important for her, and in preparation for returning to challenging with the demands of litigation which can sometimes the course after a period of rehabilitation we are supporting her impact on the rehabilitation with a client’. to access a local artist studio with a mentor’. ‘Managing complex personalities within teams whilst following employment law can be tricky when you know that you have done FINAL SUMMARY FROM DIRECTORS HEIDI STANLEY AND everything to support an employee’. NIKKI SMITH ‘Ensuring my own CM hours remain within budget whilst We’re passionate and dedicated to ensuring high quality case vigilantly meeting the duty of care’. management for our clients and we are very proud of the team we have here at StanleySmith Case Management. Please do WHAT SUPPORT DO YOU RECEIVE FROM SSCM TO ENABLE contact us on 01752 466 173 if you would like more information YOU TO BE EFFECTIVE AND HAPPY IN YOUR ROLE? about what we do and how we may be of assistance or if you’d ‘Excellent support from directors, peer group support and clinical like to join the team. supervision from a clinical psychologist. We all work really well together so we call or contact other case managers who have specialist interests in particular areas. Also we can’t forget the fabulous support from the office. I would say that everyone who works for the company has just as an important role in ensuring that everything works smoothly but also we provide support to each other’. web: www.sscasemanagement.co.uk ‘Excellent mentor and office support, access to brain injury webinars. Supervision and appraisals. Peer support- planned and tel: 01752 466 173
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