INNKEEPERS ACT

No Innkeeper shall be liable to make good to any guest of such innkeeper any loss of or injury to goods brought to his inn, not being a horse or other live animal, or any gear appertaining thereto or any car or carriage, to a greater amount than the sum of five hundred ringgit, except in the following cases: a. where such goods shall have been stolen, lost or injured through the wilful act, default or neglect of such innkeeper or any servant in his employ. b. where such goods shall have been deposited expressly for safe custody with such innkeeper or his manager.

Provided always that in the case of such deposit it shall be lawful for such innkeeper or his manager, if he thinks fit, to require, as a condition of his liability - i. that the guest shall at the time of such deposit declare the value of such goods. ii. that such goods shall be deposited in a box or other receptacle, fastened and sealed by the person depositing the same

Provided always that the innkeeper or his manager may refuse to receive for safe custody under this section goods of any one guest the declared value of which exceeds five thousand ringgit, and that he shall in no case be liable for loss of or injury to goods so deposited by a guest to an amount exceeding the declared value thereof.

Restaurants And Entertainment

Events Touch 3

Fully equipped conference rooms catering for 8 to 1,200 guests are available. Please call our Events Department for more information.

Packed Lunch Touch 3

If you are planning a trip tomorrow, a selection of packed lunches as well as cooler boxes are available by contacting our Service Centre. Please place your order before 10:00pm the day before. Orders will be delivered to your room.

Minibar Touch 3

Minibar is only available in the Club and Suite rooms and it is stocked with selected items. For a wider selection, please visit our Hotel Shop located on the ground level at the Tanjung Wing

Should you wish to have your minibar stock replenished, please call Service Centre at Extension “3”.

Restaurants & Bars

Café TATU Touch 3

Our all-day dining restaurant offers discerning diners a contemporary look, modern design with open kitchens plus live cooking on view. A wide variety of local and international delicacies are on offer for breakfast, coupled with friendly and efficient service. Indoor and outdoor seating is available offering guests the chance to relax and dine in the fresh tropical weather.

Buffet Breakfast (Daily) : 6:00am to 10:30am

Lunch & Dinner (Friday, Saturday and Sunday) : 11:30am to 10:00pm

Coco Joe’s Bar & Grill Touch 3

This beach-facing poolside restaurant offers guests a spectacular view of the South China Sea and features refreshing drinks, hearty snacks and meals.

Opens daily from : 11:00am to 10:00pm

Churrasco Night with live entertainment

Friday, Saturday and Sunday - Sunset BBQ Jazz Night : 6:00pm to 10:00pm

Room Service Touch 5

Available 24-hours a day. Please refer to your In-Room Dining QR Code, located in your key card slot for a selection of all-day-dining favourites.

Shang Palace Touch 3

Upholding the fine tradition of authentic Chinese cuisine, the restaurant serves a selection of à la carte favourites. Dim sum is available during lunch on weekdays and during the Dim Sum Buffet Brunch every Saturday and Sunday.

Lunch (Monday to Friday) : 11:30am to 2:30pm

Dinner (daily) : 6:00pm to 10:00pm

Sunset Bar Touch 3

The iconic Bar on the headland of Sunset Beach is the ideal place to watch Tanjung Aru’s spectacular sunset. Opens daily from 5:00pm to 9:00pm (weather permitting). Snacks are available from 5:00pm to 9:00pm.

Cool Box Ice-Cream Bar Touch 3

Revive your energy levels and cool off at Cool Box, the resort’s interactive ice cream bar. Dip into Cool Box’s teasingly tempting menu of heavenly treats such as Banana Split and child-approved soft serve ice cream. Opens daily from 10:30am to 7:00pm.

Children In Restaurants And Facilities

Being a family resort, we welcome children of all ages to our restaurants and facilities. To ensure we regard the comfort of all our guests, please help us by adhering to the following to allow for a memorable and pleasant dining experience for everyone.

 Children under the age of 12 years must be accompanied and supervised by an adult.

 Children must remain seated at all times.

 Adults are responsible at all times for the behaviour of their accompanying children.

 Kindly note that children will be asked to leave should they be left unsupervised and/ or disturb other guests.

Resort Services

Baggage Touch 3

For baggage collection or storage, please contact the Service Centre.

Breakfast Touch 1

A choice of breakfast is available through our In-Room Dining Menu.

Cashier Touch 3

For Guest Account information and currency exchange, please contact our Service Centre.

Catering & Meeting Services Touch 3

For information about our catering and meeting facilities, please contact our Events Team. After office hours, please contact our Guest Services Manager through the Service Centre.

Check-out Time Touch 3

Check-out time is 12:00 pm. Please contact our Service Centre if you wish to extend your checkout time. Subject to availability and charges may apply.

Credit Facilities Touch 3

We accept the following credit cards: American Express, Mastercard, Visa, JCB and Union Pay.

Doctor Touch 3

Please contact our Service Centre if you require medical attention.

Email / Internet Touch 3

As room guests here, you have complimentary Wi-Fi access throughout the resort. Please follow the steps below to start surfing.

Step 1 Go to “Settings” icon on your mobile telephone or notebook

Step 2 Select “Wi-Fi”

Step 3 Select “Shangri-La”

Step 4 A new window from Shangri-La Hotels and Resorts will automatically open.

Step 5 Click on “I Agree” icon

Step 6 Begin browsing for free

Emergency Touch 2

The resort is equipped with comprehensive safety equipment. In the event of an emergency, the alarm will be sounded. An emergency announcement will be broadcasted to the rooms as well. To report an emergency, dial the emergency button on your telephone or press Extension “2” if you are in your room.

Foreign Exchange Touch 3

Please contact our Service Centre for details or visit our Front Desk located at the Main Lobby.

Fruits Not Allowed In The Resort Touch 3

Local fruits like the durian, local tarap fruit and mangosteen are not allowed in the guestrooms nor in the resort premises. The durian and tarap have strong aroma which might cause uneasiness for other guests while mangosteen might leave a permanent stain on linens. Should these fruits are being taken or consume on the room, the guests are liable for a cleaning fee.

Guest Service Manager Touch 3

Our Guest Service Managers are available 24-hours a day.

Hairdryer

A hairdryer is available in your room in the drawer underneath the hand washing basin or on the writing table

Hotel Shop Touch 3

Located at the Shopping Arcade on the ground floor of Tanjung Wing, the Hotel Shop offers snacks, beverages, food, international magazines, toiletries, souvenir items and a wide range of resort wear. Opens on Monday to Thursday from 9:00a.m. to 7:00p.m.

Hot Water Bottles / Cool Packs Touch 3

Hot water bottles and cool packs are available. Please contact our Service Centre.

Housekeeping Touch 3

For extra pillows, blankets or other amenities to make your stay more comfortable, please contact our Service Centre. Baby cribs can also be arranged for toddlers.

International Direct Dial Touch 3

Dial “900” + “country code” followed by phone number. Contact our Service Centre if you require further assistance.

Keys

When leaving your room, ensure that the door is properly closed. Please return your key cards to our colleague at the Front Desk when leaving the resort.

Korans / Prayer Mats Touch 3

Korans and Prayer Mats are available through our Service Centre.

Laundry, Dry Cleaning and Pressing Touch 3

Items received before 10:00 am will be returned on the same day, after 6:00 pm. Express service and overnight pressing are also available with additional fees.

Local Calls

Dial “9” followed by the desired number.

Locker

For your convenience, your room is equipped with a digital locker which can be individually programmed. Safe Deposit boxes are located at the Front Desk in the Main Lobby, free of charge.

Lost and Found Touch 3

Please contact Housekeeping or the Guest Services Manager for assistance.

Messages Touch 4

If the message light on your room telephone is blinking, please press “4” for details.

Personal Computer Touch 3

Please contact our Service Centre.

Pets Touch 3

Pets are not allowed in the resort. Please contact our Service Centre for alternative arrangements.

Places of Worship Touch 3

Please contact our Service Centre for information on places of worship in Kota Kinabalu.

Power Supply Touch 3

The resort supplies 220 volts/50 cycles. Adapters or transformers are available from the Service Centre.

Radio

Please refer to the Television and Radio list in the in-room entertainment guide.

Reservations Touch 3

Our Reservations Manager will be happy to assist you with reservations to any other Shangri-La Hotels or Resorts

Safe Deposit Box

Safe deposit boxes are available at our Front Desk at the Main Lobby free of charge.

Screening Calls Touch 3

Please contact the Service Centre if you require your calls to be screened.

Secretarial Services Touch 3

Please contact our Service Centre for assistance.

Stamps

Stamps are available at our Hotel Shop.

Translation Service Touch 3

Please contact our Guest Service Manager for assistance.

Transportation Touch 3

Transportation arrangements can be made through our Service Centre.

Visitors

Any visitors should register at our Reception at the Main Lobby.

Wake-up Calls Touch 3

Available through our Service Centre.

RECREATION / HEALTH CLUB

Cool Zone

Sabah’s largest kids club is complimentary to children of in-house guests. We have a range of daily activities to keep the little ones entertained. Open from 9:00am to 6:00pm daily. Cool Zone is located on the ground floor of Tanjung Wing.

Golf Courses Touch 3

Sabah is a popular golf destination boasting golf venues, golf courses and driving ranges to meet the match of every level of golfer. Please contact our Concierge for arrangements with local golf courses.

Golf Pitch & Putt (9 Holes) Touch 3

Located at the end of Tanjung Wing. Golf clubs are available from our Leisure Centre from 7:00am to 6:00pm.

Hair Beading Touch 3

Head over to the Leisure Centre and get your hair braided.

Friday to Sunday : 11:00am to 5:00pm

Health Club & Gymnasium Touch 3

Located on the ground level of Kinabalu Wing. Open from 6:00am to 10:00pm. Fully equipped with lockers, sauna, steam room, Jacuzzi and shower facilities. Personal trainers are available for booking upon request.

Leisure Centre Touch 3

Located at the water play area. Open from 7:00am to 10:00pm.

Marina Touch 3

Exclusively owned and operated by the resort, STAR Marina provides professional water sport services, boating cruise facilities and also includes a learning centre for dive enthusiasts. Open daily from 8:00am to 5:00pm.

Petanque Court Touch 3

Petanque court opens from 8:00am to 6:00pm. For additional information on rules and regulations and how to play, please approach Leisure Centre.

Note:

Guests using the Marina facilities or the Resort’s recreational facilities do so at their own risk. Under no circumstances will the Resort be held responsible or liable for any injuries, mishaps, losses, accidents or claims arising from any activities in the use of the Resort facilities.

Snookball Touch 3

What do you get when you take a traditional pool table, quadruple its size, and then add 10 multicolored soccer balls? The answer is Snookball. Enjoy yourself, bond with your family and just have fun! Located in between Coco Joe’s Bar and Sunset Beach, Snookball is available from 8:00am to 6:00pm.

Soccer Touch 3

A mini soccer field and equipment is available at the Leisure Centre. Please contact our Leisure Centre for more details.

Spa Treatments Touch 2

Chi, The Spa is open daily from 10:00am to 10:00pm. Please refer to our selection of massages that showcases the diverse cultures of Borneo using natural botanical and herbal products long known to Sabahans for their therapeutic properties.

Sunset Cruise Touch 3

Watch Kota Kinabalu’s spectacular sunset while enjoying chilled beverages with your family and friends. A perfect way to finish the day and start the evening. Departing at 5:30pm daily, enquire with STAR Marina on schedules and rates. (weather permitting)

Swimming Pools Touch 3

The swimming pool is open from 7:00am to 10:00pm.

Tennis Touch 3

Tennis courts are available from 8:00am to 6:00pm. For information on rental of equipment, coaching or court bookings, please contact the Health Club

Table Tennis Touch 3

Located next to Coco Joe’s Bar from 8:00am to 6:00pm. Please contact our Leisure Centre.

Volley Ball Touch 3

Please contact our Leisure Centre.

Water Play Area Touch 3

The water play area (water slides, Water Wars and Splash Bucket) opens from 9:00am to 6:00pm.

Water Sports Touch 3

Explore the spills and thrills of the ocean with our range of motorised and non-motorised water sport activities. Motorised activities include jet skiing, water skiing, e-Foiling and wakeboarding. For more leisurely and non-motorised activities, try the ocean kayak and paddleboarding. The STAR Marina opens daily from 8:00am to 5:00 pm.

Yoga Touch 3

This programme is designed for aspirants of all levels to achieve balance between body and mind, as well as attempt to free the more subtle spiritual elements of the mind through physical poses, breathing techniques and meditation.

Available on Saturday and Sunday from 8:00am to 9:00am. Please register with Leisure Centre one day in advance to avoid disappointment.

Note:

Guests using the Marina facilities or the Resort’s recreational facilities do so at their own risk. Under no circumstances will the Resort be held responsible or liable for any injuries, mishaps, losses, accidents or claims arising from any activities in the use of the Resort facilities.

Chi, The Spa

Chi, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, a place of personal peace, enchantment, and well-being.

Chi massages and treatments are based on authentic natural healing methods found in traditional wellbeing practices shared by many Asian cultures.

Chi, The Spa at Shangri-La Tanjung Aru, Kota Kinabalu, also includes a selection of treatments that showcase the Borneo culture and well-being traditions like Borneo Therapy, inspired by the island’s native healers and extensive Sabah rainforest habitat. From this abundant source, a number of ingredients like volcanic mud clay, cocoa, pearls and local herbs come together to give discerning guests a taste and experience of local traditions.

Surrender to the intuitive touch of skilled therapists, within the restorative luxury of Chi, The Spa to revitalize your body and soothe your senses.

Chi PHILOSOPHY

In traditional Chinese philosophy, chi is the universal life force that governs well-being and personal vitality. For people to maintain good health, it is believed that chi must flow freely within the body, and when blocked, ‘dis-ease’ and illness follow. Movement is therefore a key element in releasing blockages. Body massage, exercise, stretching, hydrotherapy and movement of the mind through relaxation and meditation combine to assist the body’s natural renewal and form the basis of Chi spa philosophy.

Natural products and recipes, with plants, herbs, minerals and essential oils from sustainable resources are used to harmonize the body’s positive yang and negative yin energy to restore balance and vitality.

Wellness Journeys

AUTHENTIC BORNEO RETREAT | RM658

2 hours 30 minutes

Using Sabahan elements for every step of this journey, the Authentic Borneo Retreat is a treat for both body and soul. The pearl cocoa scrub is excellent for skin renewal while the massage re-energizes the body and stimulates blood flow. The express facial leaves your skin looking completely refreshed and invigorated.

Includes: Pearl Cocoa Scrub (60-minutes), Signature Malaysian Energizing Massage (60 minutes) and Reinvigorating Express Facial (30 Minutes)

INDULGENCE OF TIME | RM568

2 hours

A complete mind-and-body treatment using natural ingredients. Enjoy an Asian blend massage followed by a deep cleansing facial for total relaxation and glowing skin.

Includes: Asian Blend Massage (60 minutes), followed by Immediate-Results Phyto-Energy Facial (60 minutes)

TANJUNG ARU ENCHANTED JOURNEY | RM728

3 hours

Relieve muscular aches and pains after a long and tiring journey or a hectic day, with this natural treatment. Begin with an organic probiotic scrub and wrap combo for instant hydration followed by a Coconut Bath Soak to moisturize your skin. Complete the journey with a Deep Tissue Massage to release muscle tension.

Includes: Scrub and wrap combination (90 minutes including rinse), Moisturizing Coconut Bath Soak (30 minutes) and Deep Tissue Massage (60 minutes)

ENHANCEMENTS | RM50 each

Enhance the quality of any one of your journeys or treatments. Select one or as many as you like. No extra time is required and results are effective and immediate.

HOT OIL HAIR AND SCALP TREATMENT

Premium passion flower soothes the scalp while coconut oil leaves your hair hydrated, soft and brilliant. Leave on overnight for extra hydration.

HERBAL BALL COMPRESS

Use the healing effects of ginger oil and steamed linen poultices filled with local herbs like lemongrass and pandan leaves to reduce tension, soothe sore muscles and increase circulation.

FIRMING COLLAGEN FACIAL SHEET MASK OR ANTI-WRINKLE GEL EYE MASK

Reduce the appearance of wrinkles, tighten loose skin and replenish moisture with this mask rich in collagen and vitamin E.

HYDRATING AGE-DEFYING HAND OR FOOT TREATMENT

Soften, hydrate and return youth to your hands or feet with premium shea butter and paracress (nature’s answer to botox). Priced per pair of hands or feet.

PERCUSSION CONTACTLESS MASSAGE (HYPERVOLT)

The Hypervolt is a small handheld device that produces rapid burst of pressure in concentrated pulses or tissues in the body to reduce sore muscles and stiffness, leaving you in a state of blissful relaxation.

FACIALS

Our facials are all performed using results-driven, luxury skincare by Pevonia, made with natural and organic ingredients. Please note that no extractions are performed in any of our facials.

IMMEDIATE-RESULTS PHYTO-ENERGY FACIAL | RM428

60 minutes

An aromatic, cleansing facial treatment with pure essential oils incorporates a gentle exfoliating peel to renew the skin and an aromatic massage performed with botanical extracts. This facial will rejuvenate and nourish the skin. Suitable for all skin types.

OXY-VITAL FACIAL TREATMENT | RM428

60 minutes

This highly concentrated facial combines healing aloe vera, calming azulene and wrinkle-smoothing collagen fibre to activate the use of oxygen within the cells. This treatment soothes redness and relieves sensitivity. Suitable for all skin types.

AFTER-SUN FACIAL TREATMENT | RM358

60 minutes

Protect and soften your skin after exposure to the strong UV rays. Natural products will soothe, hydrate and nourish your skin after exposure to the strong, tropical sun. This unique treatment uses the finest potent compounds of proline and water lily extracts. Suitable for all skin types.

LUMAFIRM LIFT & GLOW FACIAL | RM488

75 minutes

Specifically designed to redefine facial contouring and radiance. This treatment is exclusively formulated, featuring the latest in freeze-dried technology to deliver instant repair-boosting results for a firmer, tighter and more youthfully-defined appearance. Suitable for all skin types.

LUMINOUS C AND SEA FACIAL | RM488

75 minutes

A radical facial treatment that combines high potency vitamin C with stimulating freeze-dried seaweed to render the skin firmer, brighter, rejuvenated and velvety soft. This treatment is suitable for all but excellent for smokers, sun-bathers and sun-damaged skin.

REINVIGORATING EXPRESS FACIAL | RM258

30 minutes

A quick facial to wake your skin and restore a glowing look for when you are short on time. Includes cleansing, exfoliation, mask and finishing cream.

Body Treatments

SCRUBS | RM258

SIGNATURE ORGANIC PROBIOTIC SALT AND SUGAR SCRUB

60 Minutes

Enjoy a full body scrub, rich in healthy probiotics with Epsom salts and organic sugar infused in organic shea butter. Your skin will be instantly smoother and hydrated. Can be performed without scent or with a bespoke aroma of your choice.

MALAYSIAN HIBISCUS BODY SCRUB

The national flower of Malaysia is well-known for its ability to rejuvenate the skin. Enjoy this treatment that is finished with an application of hydrating lotion leaving your skin looking refreshed.

DETOXIFYING PEARL COCOA SCRUB

A special combination of pulverized pearls taken from the local bays of Semporna in east Sabah, and cocoa beans grown in abundance throughout Malaysia. This popular rejuvenating treatment will make your skin glow with radiance.

WRAPS | RM318

DETOXIFYING BORNEO VOLCANIC MUD WRAP

60 minutes

This full body wrap begins with a refreshing dry body brushing followed with a wrap using local volcanic mud clay. This mud contains high concentrations of trace minerals known to aid the body’s detoxification processes.

NATURAL AFTER SUN RESTORATIVE WRAP

A healing body wrap made fresh for each treatment using local guava, avocado, mango and aloe vera mixed with ice to remove redness and heat from the body and work as a moisture boost to rehydrate your skin.

SIGNATURE NOURISHING ORGANIC WRAP

Using our exclusive organic moisturizing cream with active aloe vera and Glycerine, this wrap will plump, firm, and hydrate the skin in the most natural way. Can be performed without scent or with a bespoke aroma of your choice.

SCRUB AND WRAP COMBINATION | RM468

90 minutes

Two are always better than one. Choose any scrub and combine it with any wrap of your choice to leave your skin wonderfully soft, hydrated and youthful-looking.

MASSAGES

All of our treatments are performed with the highest-quality ingredients rich in premium coconut to hydrate, passionflower to soothe, and premium flower essences to relax, rejuvenate and calm your body and mind. All oils are formulated in Canada and the USA by ZENTS with natural and biodynamic ingredients and come with the option of unzented or a gentle aroma.

Complimentary foot baths are available for all massages when requested. Please be aware that the foot bath will be part of your total treatment time.

SIGNATURE MALAYSIAN ENERGIZING MASSAGE | RM328 / RM428

60/90 minutes

Our authentic massage combines two types of techniques designed to re-energize the body and stimulate blood flow. A medium pressure massage is first performed before rattan stalks are rhythmically tapped across your muscles, causing them to awaken and increase circulation.

RELAXING AROMATHERAPY | RM328 / RM428

60/90 minutes

Our most popular treatment, this light to medium pressure Swedish massage is designed with all of your needs in mind. Choose from a selection of natural aroma oils to enhance your spa experience. An excellent choice for first time spa-goers.

DEEP TISSUE MASSAGE | RM328 / RM428

60/90 minutes

This deep tissue massage works into the layers of the muscles, will naturally help to release muscle tension from your body.

ASIAN BLEND MASSAGE | RM328 / RM428

60/90 minutes

This specialised treatment uses a combination of Asian techniques such as Malaysian, Balinese, Indian and Thai to energize and awaken your tired muscles with tapping, rolling and hacking techniques.

SOOTHING FOOT MASSAGE | RM328 / RM428

30/45 minutes

After a long day, this massage will help to reduce swelling of the feet and ankles, stimulate blood circulation and relieve stress.

HOT STONE MASSAGE | RM 528 90 minutes

Chi’s hot stone massage combines all the benefits of thermotherapy with gliding massage strokes to create a deeply relaxing and healing massage along meridian lines, using the warm stones to ease muscle and restore the body’s energy and vitality.

Good To Know

Make a date with your well-being.

Reservations

Advance bookings are recommended. Please send an email, call or visit Chi, The Spa should you wish to book or discuss a reservation. Please be advised that massages are only available for pregnant women in their second or third trimester.

Minimum Age

The spa is an adult-only facility. To maintain a peaceful environment, children under 16 years are not permitted in the spa without parental consent. Children aged 12 years and older may undergo a spa treatment if they have a signed parental consent form. Please speak with our spa coordinator for further information.

Cancellation And Late Arrivals

In consideration of other spa guests, we request that notice be given at least 4 hours in advance if you are unable to keep your appointment. Please call our staff, who will be happy to help you reschedule. Noshows or appointments cancelled within 4 hours of the scheduled treatment time will incur a cancellation fee equal to 50% of the scheduled treatment. If you arrive late, we will endeavor to carry out your full treatment. However, please note that should there be another booking immediately after yours, your treatment may need to be shortened with no reduction in price.

What To Wear

There is no need to bring or wear any special clothing. Spa wear will be provided in your treatment suite. Facial gowns are provided for facials. For your comfort, disposable underwear is available for all body treatments and massages. Please do not bring valuables to the spa. The resort and spa are not responsible for lost or missing items.

Cell Phones And Devices

For the comfort of other spa guests, please ensure your electronic devices are switched off upon entry to Chi, The Spa.

Arrival Time

To make the most of your spa experience, please arrive at least 10 minutes before your appointment.

Preparing For Your Treatment

For ladies, no preparation is necessary. For men, we recommend shaving no less than two hours prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

Your Privacy

Your personal privacy will be protected at all times during your treatment. Your therapist will ensure that you are professionally draped, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.

Meeting Your Needs

Upon arrival to the spa, the spa coordinator will ask you to complete a brief health consultation form to ensure that your treatments are best suited to your needs. Please inform the spa coordinator if you are pregnant or have any health issues. Our spa coordinator are experienced in all treatments and would be delighted to assist you in planning your spa experience, regardless of whether you are staying in the resort or living in the city.

Your Total Comfort Is Our Goal

Although we do our best to anticipate your needs, we appreciate that spa treatments are an individual experience. Please let your therapist know if there is any way that they can improve your treatment or comfort – for example, heavier or lighter massage pressure, an extra towel or adjusting sound or lighting levels. We recommended you to shower before coming for your treatment so as not to lose treatment time. We appreciate your feedback and encourage you to fill in a guest questionnaire following your treatment. Enjoy your experience at Chi, The Spa at Shangri-La.

Open daily from 10:00a.m. to 10:00p.m.

Please call the Service Centre at Extension “3” to book an appointment or to discuss your priorities and choice of treatments.

Safety And Security

Fire Procedures

A guest floor plan on your door shows you the location of exit stairwells, fire alarms and fire extinguishers.

If you should see smoke or fire, dial Extension “2” for the Service Centre or raise the alarm.

Should evacuation of the Resort become necessary, please observe the following procedures:

 Leave your room immediately, making sure that your room door is closed and the master switch is turned off.

 DO NOT USE THE ELEVATORS.

Proceed immediately to the nearest exit staircase and follow it down to ground level.

The resort is equipped with comprehensive safety equipment. In the event of an emergency, the alarm will be sounded. A floor plan is located on the room door. Please familiarize yourself with the emergency exits. In cooperation with the municipal authorities, the management takes this opportunity to assure you that we are constantly taking every precaution to maximize your safety.

For your security, the resort is constantly patrolled by security personnel. Please use the safety latch on the entrance door for added protection and privacy. Please ensure your balcony door is locked at all times. At the same time, please use the peephole to check on a caller’s identity before opening the door. Our staff can be identified by their name tags and uniforms.

In accordance with the Government regulations, any visitor staying after 10:00pm has to be registered at the reception.

SAFETY, HEALTH & ENVIRONMENTAL POLICY

It is the policy of Shangri-La Tanjung, Kota Kinabalu (TAH) to provide accommodation, food & beverage and other resort services to all customers in a manner that best conserves resources, consistently maintains an awareness of the responsibility towards protecting the environment and enhances occupational health & safety through its management programme whilst maintaining its high standards of customer services and fulfilling its corporate social responsibilities.

Our commitment towards Occupational Safety, Health and the Environment (SHE) includes the following principles to serve as a basis for the resort’s Safety, Health and Environmental Management System:

(i) Comply with the applicable SHE legislation and other requirements as a minimum performance standard and ensure all staff is aware of these requirements.

(ii) Continuously identify the Occupational Hazards and Risks of all resort operations and activities.

(iii) Protect the work place, equipment, facilities, safety and prevent personnel injury and ill health including those caused by widespread outbreaks of infectious bacterial or viral diseases

(iv) Committed to the continual improvement of environmental performance by seeking to minimize and prevent pollution, mitigate environmental risks, practise effective waste management, reduce, reuse and recycle where such alternatives are economically feasible.

(v) Educate all employees and persons working for or on behalf of the resort to be competent to work safety in the hotel premises and respect the environment, and to continue participating in environmental activities and assisting environmental organizations to improve the quality of the environment.

(vi) Monitor the effectiveness of the system on a regular basis and continually improve the SHE Management System.

(vii) Recognizes the worker’s duty to identify hazards and supports and encourages workers to play an active role in identifying hazards and to offer suggestions or ideas to improve the health and safety programme.

To share the aspiration of our safety, health and environmental initiatives, we will make the policy available to the public on request.

Yusuf Yaran Director of Operations