FOOD SAFETY POLICY

It is the policy of Shangri-La Tanjung Aru, Kota Kinabalu to provide food and beverage that are safe for consumption through strict adherence to the food safety management system, process of purchasing, receiving, storage, preparation and serving to all our guests and employees.

This policy serves as the basis of the Resort's commitment towards food safety management in accordance with the ISO22000 standard and other relevant requirements.

The Resort is committed to:

• To support implement and maintain the food safety management system through training and communication. This is to ensure the related employees are competent to effectively ensure the success of the food management system to the Resort,

• To support communicate issues and concerns related to food safety to the related food supply chain internally and externally, and

• To support the Resort’s food safety management system, measurable objectives and programmes are established and reviewed to ensure continual improvement.

• Ensuring all staff are competent to ensure effectiveness of food safety management system and prevention of communicable diseases.

Yusuf Yaran Director of Operations

CORPORATE SOCIAL RESPONSIBILITY (CSR) SHANGRI-LA HOTELS AND RESORTS

As the award-winning resort in Sabah, Shangri-La Tanjung Aru, Kota Kinabalu is the leading organization in the state of Sabah in pursuit of environmental conservation. The resort is the first organization in the Malaysian state of Sabah (Borneo) to be awarded ISO 14001 in 2000 for its Environmental Management System (EMS) which requires a yearly audit for re-certification.

Shangri-La’s Corporate Social Responsibility (CSR) guiding principles are built on the following areas that reflect existing and emerging standards of CSR:

Sanctuary – Marine Conservation Programme

Together with the resort’s dedicated full-time CSR & Sustainability Service Leader, we:

- Conduct regular underwater and coastal clean-ups

- Create infographic boards to create awareness on marine conservation for our guests and the Do’s and Don’ts while on the islands

- Run regular programmes with schools nearby, teaching the children about marine conservation

- Work with the government agency, Sabah Parks, on marine conservation

- Breed several varieties of clownfish locally at the resort to educate the public on this species of fish that is unique to this part of the world. Have you met our resort’s mascot Jaga, the orange clownfish located at the Clownfish Discovery Centre?

Embrace – Shangri-La Tanjung Aru, Kota Kinabalu Adopts Local School Adoption

The resort officially adopted a local primary school located at Kitobu Inanam as one of our Corporate Social Responsibility projects.

The school is located just 30 minutes from the city centre. Some of the two hundred children attending the school come from impoverished families living in villages around the school.

Under this CSR programme, the Resort supports Kitobu Inanam Primary School through various planned activities:

- English book donations to the school’s library,

- Working with the local medical community to create medical records for the students and measure their nutrition levels,

- Maintenance and upgrading of current school infrastructure to create a safe environment for the pupils,

- Regular visits by the Resort’s employees and guests to teach the children English and

- Improve the education of the special needs pupils by working with other NGOs (NEW)

Environment

The resort received its internationally-recognised environmental certification, ISO 14001, in the year 2000. Today, it is very much a part of our culture to reduce, reuse and recycle… and more! From having our own water bottling plant that helps us reduce 450,000 bottles to the land fill a year to our own herb garden, from practicing two methods of composting to using only used biodegradable chemicals, Shangri-La’s Tanjung Aru Resort & Spa remains dedicated to its environmental beliefs with these eight programmes:

1) Reduce waste to the landfill

2) Reduce water consumption

3) Reduce electricity consumption

4) Reduce carbon footprint

5) Internal and external awareness programmes

6) Compost waste produced in resort

7) Continue marine conservation programmes

Stakeholders

We are committed to operating the resort in an economically, socially and environmentally responsible manner while balancing the interests of diverse stakeholders. Through the development of an engagement process, we are gaining greater understanding of our stakeholders’ concerns, while deepening our engagement with our partners. By doing this, it helps strengthen our strategy.

Our partners and programmes include:

- The Kota Kinabalu City Hall and all environmental government bodies,

- Several non-government organizations that share community issues with us,

- The local community that requires assistance with areas that we specialize in,

- Nearby schools that we can share on environmental practices,

- Children from special schools whom we invite to our yearly children’s Christmas party,

- Homes for the underprivileged that we donate used items, food and assistance to, and

- University and college students whom we provide internship training to.

Health and Safety

Occupational health and safety is the focus of all Shangri-La Hotels and Resorts. Following regular stringent assessment by an independent and accredited certification party, the resort is certified OHSAS 18001, an international standard for occupational health and safety management systems (now known as ISO 45001), since 2010.

Today, occupational safety and health continues to take top precedence in this resort with the below listed:

- A dedicated full-time Fire Life Safety Manager,

- Two programmes to Health & Safety issues such as

1) Increase hazard reporting and

2) Reduce injury rate

- Dedicated team of management and staff that meets monthly to discuss safety issues in the hotel to:

 Ensure safety of guests and staff at all times,

 Provide safe working environment for the staff,

 Provide personal protective equipment to staff when working in areas that need it,

 Train all staff on handling of chemicals,

 Have dedicated Emergency Response Team,

 Have dedicated First Aiders,

 Have dedicated team for crisis management

Supply Chain

Shangri-La Hotels and Resorts work closely with our specifically chosen suppliers and contractors to effectively manage our direct and indirect environmental impact.

We provide them with training on safety and corporate social responsibility when doing work at the resort and share our safety and environmental policies on hygiene standards with them. The resort also conducts regular visitations to their offices to check on their hygiene standards.