Presentation for
FIS Global
by Adam Straker
About Monarch IT •
Founded in 1992, we have been providing IT recruitment solutions for over 20 years
•
Year on year growth in terms of head count, training and staff retention
•
We are one of the fastest growing recruitment companies outside of London
•
Customer survey shows 79% of our candidates are worthy of an offer
We listen to our clients to deliver a service tailored to their needs
Founded in 1992, Monarch Recruitment is a privately owned, independent and specialist provider of search and selection solutions. We work with permanent and contract staff within the IT sector from Graduate through to Board Level. With over 20 years’ experience in this sector, we have become a well-established brand which enables us to retain some of the best talent in the IT sector for our clients. We operate from our Head Office in Birmingham and have additional principal offices in London and Manchester from which we supply recruitment services throughout the UK. We also provide a pan-European service from our Amsterdam location and have plans to expand into Germany in the near future.
© Monarch Recruitment 2014
Contact
Tel: 0121 237 3112 Web: www.monarchit.co.uk
Monarch IT Recruitment
Dedicated Team About us Alison Corcoran 6 years recruitment experience
I focus on recruitment of permanent Developers and Senior Appointments in the Midlands. I manage a Resourcing Team dedicated to key accounts. Over the years I’ve managed to build a successful partnership with a range of leading brands in the Midlands including the Co-Operative, McCann Erickson and Babcock. Adam Straker 7 years recruitment experience I recruit for both permanent and contract positions, focussing on Infrastructure and Senior Appointments within the Midlands. I currently lead the Midlands team which consists of a number of consultants specialising in contract and permanent recruitment. Some of my key accounts in the Midlands include Bet365, SCC and Fujitsu. Matt Maguire 5 years recruitment experience I work a comprehensive 360 recruitment lifecycle - business development, candidate sourcing, offer management, candidate placement and contract administration. I focus on recruitment of Microsoft, Java and open source specialists up to senior appointments, leading the Midlands contract team which consists of 4 consultants and 2 delivery specialists. I work with major brands such as G4S, Northgate, Nissan, Next Retail and The Money Shop
t. 0121 237 3112 m. 07525 454 570 e. alison.corcoran@ monarchit.co.uk
t. 0121 237 3280 m. 07875 353 870 e. adam.straker@ monarchit.co.uk
t. 0121 237 3250 m. 07874 024 089 e. matt.maguire@ monarchit.co.uk
Š Monarch Recruitment 2014
Contact
Tel: 0121 237 3112 Web: www.monarchit.co.uk
Monarch IT Recruitment
Technical Areas Covered Development • • • • • • • •
.NET ASP.NET / C# / VB.NET / MVC Java / J2EE VB / ASP C++ / VC++ Delphi Development Management Technical Architecture Enterprise Architecture
Digital • • • • • •
PHP / Python / Perl, Web Design Front End Development (HTML5, CSS3), UI/UX, Mobile (iOS, Android), JavaScript (jQuery, Angular.js, Node.js)
Testing • • • • • • • • • • •
Automated / Manual Functional / Non-Functional Regression UAT Mercury Test Suite Rational Rose Test Management Application Testing Performance Testing Systems Testing Integration Testing
Business Intelligence • • • • • • • • • •
Business Intelligence Data Warehousing MIS Oracle SQL Server SAS Cognos Business Objects Crystal Reports Marketing Analysis
RDBMS & Data Warehousing • • • • • •
ERP • • • • • • •
DBAs Database Development Oracle SQL Server SyBase DB2
SAP Siebel Microsoft NAV Oracle ERP Baan JD Edwards Project Management Functional Technical
Networking, Infrastructure & Support • • • • • • • • • • •
Network Management Network Architecture 2nd / 3rd Line Support Windows Unix / Linux / Cisco Citrix MCITP / MCTS CCNA / CCNP / CCIE NOC / ISP Support Field Engineering Systems Engineering
IT Security • • • • • • •
Penetration Testing Ethical Hacking / CEH CISSP / CCSE / CCSA / CCSP Security Management Data Security Network Security Security Architecture
Senior Appointments • • • • • • •
IT / Technical Directors & Managers Programme Management Project Management Business Analysis Commercial Directors CEOs / CTOs Release / Change Managers
© Monarch Recruitment 2014
Contact
Tel: 0121 237 3112 Web: www.monarchit.co.uk
Monarch IT Recruitment
Candidate Attraction We have a candidate pool containing details of 600,000 IT professionals ranging from CEOs through to IT graduates. At any one time over 150,000 of these individuals are actively seeking a fresh opportunity. Monarch IT uses an extensive variety of attraction methods – we invest over £600,000 per annum in candidate attraction alone. These methods have been specifically developed to target IT professionals. Consultants at Monarch IT have a particular strength in seeking candidates with niche skills in addition to having an excellent knowledge of newly emerging technologies and market trends.
Strategy
“ Strength in seeking candidates with niche skills...”
Monarch Recruitment hits per day) 5 CVs within 24 hours website of taking(1200+ job description 78% of our jobs arranged within 72 hours Advertising on allhave the interviews main recruitment websites Our ratioscampaigns say - 5 CVsand : 3 banner Interviews : 1 Offer on the internet Targeted advertising
Job boards 5 CVs within 24 hours of taking job description 78% of our jobs have interviews arranged within 72 hours Print advertising Our ratios say - 5 CVs using : 3 Interviews : 1 Offer Candidate networking our in-house resourcing team
Linked In Recruiter Licenses 5 CVs within 24 hours of taking job description Online social24 media (e.g. LinkedIn) and industry specific networking forums 5 CVs within hours of taking job description 78% of and our jobs have interviews arranged Events exhibitions, Recruitment Fairswithin 72 hours Our ratios say - 5 CVs : 3 Interviews : 1 Offer Candidate Referrals 78% of our jobs have interviews arranged within 72 hours Headhunting assignments
Association with industry groups and technical bodies
Contact
Tel: 0121 237 3112 Web: www.monarchit.co.uk
Over 60% of candidates we place are not available on the job boards.
What makes us market leaders
Established brand recognised by both candidates and clients IT expert consultants Consultants specialising within technical & geographical verticals Focussed on delivery Multi- channel advertising Salary benchmarking and market rate analysis National coverage Privately owned © Monarch Recruitment 2014
Monarch IT Recruitment
Monarch’s SLA’s Candidate briefing & submission Every candidate will be screened by a senior consultant before submission. In addition a ‘right to represent’ e-mail will be sent to every candidate as standard. Maximum CVs per vacancy Achieved through short listing applicants and only submitting the highest ranked CVs. Monarch’s internal SLA is to submit 5 suitable CVs within 48 hours. We would be keen to discuss what you feel would be appropriate SLAs. Eligibility to work in the UK Confirm all candidates to take an original copy of proof of eligibility to work in the UK to first interview. Validation of relevant qualifications Degrees – can get copies of all certificates, and qualifications can be confirmed over the internet – we would again ask candidates to take relevant originals to interview if required. Screening and interviewing All candidates are subject to a thorough prescreening by a Senior Consultant, usually a two stage process before CV submission. Job Qualification Although we are always happy to work from specification alone, we would be eager to discuss roles directly with hiring managers to find out more about the personality required, team fit etc – over the phone or in person to ensure screening and applicants submitted are suitable all round as well as technically competent. Management information Standard MI reports completed instantly through bespoke database – can be provided whenever required. © Monarch Recruitment 2014
Contact
Tel: 0121 237 3112 Web: www.monarchit.co.uk
Monarch IT Recruitment
Monarch’s KPIs Ensuring we understand all roles in depth to allow us to submit suitable shortlisted candidates to maintain excellent ratios.
48hrs 1hr 30hrs
Our consultants will provide you with 5 quality CVs within 48 hours of taking your job description.
All correspondence will be replied to within 1 hour.
We dedicate 30 hours to each requirement to ensure we find the best shortlisted candidates.
5 CVs : 3 interviews : 1 offer Our ratios show that for every 5 CVs submitted, 3 will be interviewed and 1 will be offered the role.
Š Monarch Recruitment 2014
Contact
Tel: 0121 237 3112 Web: www.monarchit.co.uk
Monarch IT Recruitment
Master Vendor ADP Global - Client since: 2001 Size of contract: £1.3 million per annum UK office: Peterborough
Master vendor agreements are created to save HR teams time and money. They are agreements which allow Monarch to manage other agencies - these could be agencies selected by you, or alternatively, agencies we vet on your behalf. Master vendor agreements have already been successfully implemented within a number of Monarch clients. As an example, we’ve explained how global payroll provider ADP is currently.
Contract
For the Master Vendor in Peterborough, we are effectively an extension of the HR Team as we manage all vacancies and all communication with 2nd Tier Suppliers, saving the HR Team considerable time (and money!). The contract includes a structured SLA with key performance ratios of 5 CVs to 3 interviews to 1 placement which has been achieved every year.
Services Provided
Contract and permanent IT recruitment and consultancy services including a comprehensive salary benchmarking project which involved working with the HR Team to review the job descriptions of over 50 technical employees and benchmarking them against local employers, culminating in a report with our salary recommendations for each role.
Challenges
One of the key challenges is the location (Peterborough), particularly for Android Developers and Mobile Developers as these applicants tend to be based predominantly in London. We have placed 91 people since 2001 including all of the QA Testing Team (17 staff).
Account team structure
All recruitment activity for all four sites is coordinated and managed from our Birmingham office using an account team structure. Whilst ADP is treated as a single client from the perspective of pricing and the contract, each site is operated as a separate business unit with its own HR function and multiple line managers. All new vacancies have to be channeled through HR for authorisation.
What does ADP think...?
“Monarch has made a real effort to understand what ADP does, and what makes a ADP person. This has been achieved by regular updates by phone, without being intrusive, as well as visiting the premises, managers and candidates themselves. By keeping regular contact, Monarch has ensured a close and successful partnership between the two businesses. I would have no hesitation in recommending Monarch IT to anyone looking for a friendly, fast and professional service in the IT recruitment arena.” Deborah Simpson, HR Manager, ADP
© Monarch Recruitment 2014
Contact
Tel: 0121 237 3112 Web: www.monarchit.co.uk
Monarch IT Recruitment
National Coverage A selection of our partners located across the UK: The West Brom Building Society Prudential Mastercard Royal Bank of Scotland eSure Just Retirement FSCS Sungard Deutsche Bank Thomson Reuters Experian FIS PricewaterhouseCoopers Acturis
Š Monarch Recruitment 2014
Contact
Tel: 0121 237 3112 Web: www.monarchit.co.uk
Monarch IT Recruitment
Additional Services Regular MI Reports 5 CVs within 24 hours of taking job description 78% of benchmarking our jobs have interviews arranged within 72 hours Salary Our ratios sayof- niche 5 CVscandidates : 3 Interviews : 1 Offer Identification
Project based24services 5 CVs within hours of taking job description 78% of technical our jobs have interviews arranged within 72 hours Online testing Our ratios say - 5 CVsset : 3by Interviews : 1 Offer Screening questions Hiring Managers
Contract Service/Contract Offering 5 CVs within 24 hours of taking job description
Š Monarch Recruitment 2014
Contact
Tel: 0121 237 3112 Web: www.monarchit.co.uk
Monarch IT Recruitment
Our Clients Say... “I would like to take this opportunity to thank you for your help and support recruiting our new Technical Consultants. Because the quality of your candidates was so high we decided to create an additional position, employing two people, and we haven’t looked back. Monarch IT were prompt, knowledgeable and professional and made the recruitment process extremely simple. I received first class services and will definitely be speaking to you when we have another vacancy.” Emma Marshall - HR Manager, Redblade
“Although our requirements were very specific, Monarch provided a consistent stream of candidates which were a very close match. This resulted in the position for a senior Unix engineer being filled in a very in a short time frame”. Robert Horton - Engineering Manager, Options Technology
“I have been working with Monarch Recruitment recently, to fill a Solutions Architect vacancy. It was a pleasure to work with Monarch - they were always helpful, they had lots of advice to give me when I needed it, and together we successfully filled the vacancy in a very short space of time. The result of Monarch’s work is that the candidate slotted straight into the position and we have had very positive feedback from our client about his suitability.” Sonja R. Operations Manager Impaq UK “We engaged with Monarch on an exclusive basis during a recruitment drive at Sohonet over the last couple of months. Monarch were extremely efficient is being able to supply candidates for several different positions simultaneously and has successfully placed multiple candidates within a short period. I was both pleased and impressed with Monarch’s technical understanding of our requirements and I would highly recommend their team.” Ben Roeder – CTO, Sohonet
© Monarch Recruitment 2014
Contact
Tel: 0121 237 3112 Web: www.monarchit.co.uk
Monarch IT Recruitment
Our Candidates Say... “Thank you very much! Monarch IT has been very good and efficient in their recruitment process and I was especially impressed with their professionalism. The turnaround between applying for my current role (Network and Security Engineer) at Turner and actually starting was pretty amazing, which I strongly believe was due to Monarch’s communication skills and enthusiasm. They kept me posted on progress on a regular basis, which I felt made me have the confidence in their ability to place me at Turner. I will definitely recommend Monarch to anyone who is looking for their next big job opportunity in the city especially in an IT security role.”
“What impressed me most was the way that Monarch kept me in the loop at every stage of the application process, so many times I have experienced big national agencies who really have shown very little interest in the candidate and who often fail to inform of any feedback and give little in the way of support. I also know that having spoken to the HR department at the company concerned that they too were impressed by Monarch’s professional approach to recruitment and feel that they will continue to develop a rewarding relationship with Monarch.” “I have recently used Monarch’s services to gain a senior role in an IT services company. I have many years experience dealing with recruitment agents both as a candidate and as an employer and have been very pleased with Monarch’s performance. They were quickly able to accurately match my skills with an appropriate prospective role and has been appropriately communicative throughout the various interview processes, through to ensuring a very swift contract turn around. They have been 100% reliable in my dealings with them to date.”
© Monarch Recruitment 2014
Contact
Tel: 0121 237 3112 Web: www.monarchit.co.uk
Monarch IT Recruitment
Case Study - HomeServe History • Homeserve have over 100 technical employees (both permanent and contract), and due to large Business Transformation projects that are soon to begin, they needed an Agency they could trust to deliver high quality applicants under tight deadlines. • We had no previous history with Homeserve, over the past 12 months we had started working on particularly niche roles they were struggling to fill from their PSL. • After 12 months of successfully placing candidates, we were invited in to pitch for their PSL against 30+ other agencies. • We were one of 6 agencies invited to present to the Recruitment Team. • We are now 1 of 3 Agencies on the Homeserve PSL. • Over the past 6 months, we have filled over 80% of the roles filled by all 3 of the agencies.
Challenges • •
Very niche roles Slow, drawn out recruitment process
Solution • • • • •
We were consultative in our approach, sat down with the Recruitment Team and thought of other ways to fill the niche roles We provided MI reports whenever requested We worked closely together to change the recruitment process to ensure they did not miss out on suitable applicants due to the speed of the market Clear communication – we frequently catch up over e-mail, phone and in person to ensure we are always up to date and clear on where priorities lie We provide only the CVs of those we think are worthy for an interview – quality over quantity, saving the Recruitment Team and Hiring Managers time from reviewing unsuitable CVs and meeting with unsuitable candidates.
© Monarch Recruitment 2014
Contact
Tel: 0121 237 3112 Web: www.monarchit.co.uk
Monarch IT Recruitment
Case Study - PwC History · · ·
Monarch have been one of 3 suppliers to PricewaterhouseCoopers since 2011, working alongside their Internal Recruitment Team We have delivered technological specialist professionals into all parts of the business We have improved year on year, placing more candidates within the organisation each year round
Challenges · As PwC are one of the ‘Big 4’ Consultancies, there is a consistent requirement for IT professionals · Some roles have been extremely high level (up to Board Level and Global Programme Managers) · Some vacancies have been for extremely niche technologies such as SITS: VISION Consultants and PeopleSoft Consultants
Solutions · ·
We worked closely with PwC to improve their process, ensuring candidates we screened to a higher standard than previous agencies We worked closely with PwC to ensure the process from opening a vacancy, CV submissions, interviews and offer stage was reduced Conference calls between Line Managers and Recruitment Consultants to ensure full understanding of the roles we are recruiting for
© Monarch Recruitment 2014
Contact
Tel: 0121 237 3112 Web: www.monarchit.co.uk
Monarch IT Recruitment
Commercials Competitive Pricing
Ongoing market knowledge, surveys, geographic and technical specialisation – we know salary expectations, how much companies tend to pay, which companies have high/low salaries, which companies have the candidates that you would look for/have similar technical skills to head hunt.
Terms of Business
We acknowledge your Terms & Conditions as below and are happy to agree: •
All introduction fee’s will be 15% calculated on base salary only and if the appointment is for a temporary or fixed period the fee will be pro rata accordingly.
•
Standard rebate term – 16 weeks
(a) within 0- 4 weeks of the commencement date - 100% of the Introduction Fee
(b) within 5-8 weeks of the commencement date - 75% of the Introduction Fee
(c) within 9-12 weeks of the commencement date - 50% of the Introduction Fee
(d) within 13-16 weeks of the commencement date - 25% of the Introduction Fee
Insurances Public Liability insurance with a limit of £10m per claim; Employer’s Liability insurance with a limit of at least £10m per claim; Product Liability insurance of at least £10m per claim; Currently – Professional indemnity insurance is at £5m per claim however more than happy to accommodate change if successful.
Contract Terms of Business:
We are happy to discuss Contract Terms of Business, and the services we are able to offer in more detail. We are also able to provide payroll services for existing and future Contract employees.
© Monarch Recruitment 2014
Contact
Tel: 0121 237 3112 Web: www.monarchit.co.uk
Monarch IT Recruitment
Monarch IT Recruitment
www.monarchit.co.uk