Share groups don’t complain, spend time seeking solutions

Steve Methvin, VP of product development with Dumac Business Systems in East Syracuse, New York, is an associate member of ROFDA. In speaking of his relationship with the organization, he noted the “significant technical challenges” that the independent grocer is facing right now.

“As a software partner, we need to hear how automation and artificial intelligence can be useful on the sales floor and in the management of labor, inventory and payments at the local-focused supermarket,” he said.

In looking at the benefits of ROFDA membership, share groups play a large role.

“The share group community within our independent supermarkets are not average,” Methvin said. “They won’t complain about how hard it is to be successful or suggest bold actions for somebody else to execute; they think like owners and spend their time looking for solutions that recognize the value of both innovative thinking and practical improvement.”

He also noted that, as a benefit of ROFDA membership, Dumac redirected its Cloud research and development investment “to specific areas that were better suited for quick wins with existing and potential customers. We connected with other technology partners on mutual issues facing independent supermarkets and created a hybrid training event to allow customers advanced training on multiple systems.”

In looking toward the future of ROFDA, Methvin said Dumac thinks “the best is on its way.”