The Crisis Hotline

At the end of last year, we introduced a new feature to our Crisis Line services: web chat and text chat options for survivors seeking help, support, and resources. With Resource Connect, survivors now have the option to engage in a "silent conversation" with our advocates through their computers or via text messaging This resource has been highly appreciated by survivors as it allows them to reach out for assistance from any computer, including public computers at libraries, or through text, ensuring their conversation remains private and unheard by others.

Furthermore, this feature greatly enhances accessibility for survivors, including those who are deaf or hard of hearing During our testing phase, we observed positive results in serving survivors who are non-native English speakers, as translation services are easily accessible not only during calls but also through the web and text platforms. We have a language translation service available 24/7, which can be utilized for phone calls or in-person meetings This enables us to provide services to survivors in their preferred language and truly meet them where they are

4,681 crisis hotline calls, text messages, and webchats answered

376 instances of supporting survivors with safety planning