2019 ANNUAL REPORT Serving Midland and Gladwin Counties Founded 1976
Dear Friends, An annual report updates a community about the overall “health” of the nonprofit. I’m proud that Shelterhouse can report a very healthy annual check-up! When you look at the overall health of a non-profit, you have to look to five pillars: 1) Client outcomes – Are we meeting our mission, are lives changed? 2) Client statistics – How many people are we reaching? 3) Community perception – Is the community understanding and supportive of the mission? 4) Employee engagement – Are the employees engaged in their work, feel trusted and empowered to do the work? and finally, 5) Finance – Is the organization fiscally responsible and in a stable and sustainable position? In this report, you will find the answers to these important questions. You will see that 100% of clients have a stronger support system and would recommend Shelterhouse services to a friend. 83% have increased knowledge of community resources and have achieved their goals. Shelterhouse served over 3,500 individuals, and provided over 4,300 nights of safety. 99% of community partners report their belief that Shelterhouse meets the needs of domestic violence and sexual assault survivors. Our employees are engaged and believe that they are making a difference. On a 10 point scale employees rated: 9.4 on the level of trust they feel to do their job; 9.2 on feeling a strong attachment to the organization and a 9.6 rating in believing they have a positive impact. Shelterhouse budget has grown to the level that we are now required to do a single audit. Our auditors reported no findings, and commented that is exceptional results for a first-time single audit. A summary and details of our financial position are in this report. And while maintaining our mission focus, we broke ground and started building our new 25,000 square foot facility. This new facility, opening in the spring of 2020, will allow us to serve more people through many enhanced, best practice features. We did our research and have brought the very best in service to our community. Board and staff together embarked on a new strategic plan that will guide us in our work for the next few years. We adopted a new mission statement: Empowering survivors of domestic and sexual violence by providing refuge, hope and healing. We are working daily to meet the goals set in the plan. All of these accomplishments would not be possible without the strong team of dedicated individuals who work to serve our mission. Our people are our programs, and without their expertise, compassion and commitment, Shelterhouse would only be a building. They are truly the unsung heroes who answer the crisis line, respond to client needs day or night, provide advocacy and support, walk beside someone at perhaps the worst time in their life, provide infrastructure and supportive services and make a difference every single day. On behalf of clients, staff and Shelterhouse Board of Directors, thank you for your support during 2019. Together, with your support – whether time, talent or treasure – we can help make our vision a reality; an engaged community that cultivates and nurtures healthy relationships. With great appreciation,
Janine M. Ouderkirk
A Look Back in Time...
Key dates in the History of Shelterhouse
1976 We opened our first client services center, offering shelter, crisis counseling, advocacy, court accompaniment, education, therapy and support groups.
1980
1998 We opened the Shelterhouse Resale Shop, a resale boutique that offers gently used clothing, accessories and home goods, with all proceeds going to support Shelterhouse operations.
We launched a capital campaign to raise funds for a new state-of-theart center to be built in 2019, which would enable us to shelter three times as many clients.
2013
2015
2018
Shelterhouse was formed in 1976 by a group of concerned citizens who facilitated temporary shelter for victims in volunteers’ homes, and over the next four decades, we helped tens of thousands of people in Midland and Gladwin Counties find new lives – free of domestic violence and sexual assault.
We moved to a larger location on M-20 in Midland. Shelterhouse was awarded one of only three Blueprint for Safety grants by the U.S. Department of Justice, Office of Violence Against Women – this grant will help transform Midland’s system of handling domestic violence. That same year, Shelterhouse was also selected by the Michigan Coalition to End Domestic and Sexual Violence and the Michigan Disability Rights Coalition to pilot new best practices and strategies for providing services for people with disabilities.
We are meeting our mission by changing lives. During the fourth quarter of 2019's fiscal year (July through September), we surveyed clients to gain feedback what we are doing well and where we can improve. Sixty-nine percent of participants reported from Midland County and thirty-one from Gladwin.
of respondents indicated they now have
83%
more knowledge of community resources.
100%
of respondents said that their support system is stronger.
of respondents said that they have more
91%
knowledge of healthy relationships.
83%
of respondents said that they learned about different ways that power and control are used in relationships.
We are reaching more people everyday. Through Public Awareness, Community Education, and Domestic and Sexual Violence Prevention Programs, Shelterhouse has successfully presented 417 times and has
Total Clients Served
reached over 37,000 people in 2019. Domestic Violence
481 Children
262 SANE (Sexual
Assault Nurse/Medical Team Exam)
Sexual Assault
123
52
Clients Served
918
Working with our Community Partners Surveyed 2019
80
RESPONSES Midland and Gladwin Counties
Our community partners are made up of the courts, law enforcement, health care, community and family foundations, DHHS, the faith community, United Way, non-profit services, educators, and many more. We are grateful for a strong, connected community!
"Their {helpline} is answered quickly and they help address needs. Their office is centrally located and easily accessible."
99%
We are better when we work together.
"Their therapists are sensitive and well trained."
"Shelterhouse goes beyond expectations in meeting the needs of our mutual clients."
RESPONDEnTs
indicated that Shelterhouse meets or exceeds the needs of domestic violence survivors in the community.
“I alone cannot change the world, but I can cast a stone across the waters to create many ripples.” – Mother Teresa
A Great Place to Work On a scale from 1 to 10 Employees had an average score of 9.5 when asked if they were proud to tell others that they are a part of Shelterhouse. On a scale from 1 to 10 Employees had an average score of 9 when asked if they felt a strong personal attachment to Shelterhouse.
We pledge to #StartbyBelieving when survivors tell us their story.
On a scale from 1 to 10 Employees had an average score of 9.2 when asked if Shelterhouse inspires them to do the best in their job to further the mission.
93% of Employees that answered the Employee Engagement Survey believe that having Shelterhouse on their resume is an asset within our community.
On a scale from 1 to 10 Employees had an average score of 9 when asked if they were satisfied with the supervision they receive.
"I'm inspired to do my best because I believe in our mission {and} I've seen the difference we make in the lives of clients."
On a scale from 1 to 10, how do you score Shelterhouse on making a positive impact on people's lives? Staff gave Shelterhouse :
9.6
Expenses
Revenue
Transparency is our Priority Please see our website for a copy of our audited financials.
$2,263,575
$2,271,120
Salaries and Wages 1,302,356 Taxes, Fringe Benefits Occupancy Supplies
139,422 136,580
Communications Grants
914,923
Donations
Other
Staff Development 6,800
United Way
Professional Fees 497,483
Depreciation
222,172
Investment Income (Loss)
48,419 27,285
Transportation (Less Fundraising)
17,548
Contributions in Kind
43,957
Specific Assistance
380,706
Operational Fees
211,951
Fundraising 231,488
130,146
54,210 123,006
Other (Less Fundraising)
16,544
"I have found that among its other benefits, giving liberates the soul of the giver." "When you learn, teach. When you get, give." Maya Angelou
29,699
Honorary Chairs Tina and Jon Lynch Chefs for Shelterhouse 2019
CAMPAIGNS
With over 25 of the best chefs from around the Great Lakes Bay Region, more than 100 silent auction items, and a crowd of over 800 community members; this is the place to be if you like food, like people, and if you want to support the end of domestic and sexual violence. Thanks to our generous community, Shelterhouse received the much needed dollars to support our operations in 2019. These gifts have been used to provide comprehensive domestic and sexual violence services, educational outreach to schools, universities and other organizations throughout the community, and has enabled us to answer every domestic violence and sexual assault crisis call we receive.
100 MEN OR MORE
Sometimes it is hard for men to join in the fight against family violence. Shelterhouse launched a campaign for the ninth year to engage men to take a stand against domestic and sexual violence. We asked 100 or more men from our community to donate $100 or more between July and September. These donations are used to provide awareness, education and prevention programs in our community. Through this campaign, Shelterhouse will take another step to generate the positive change needed to make our community a safer place. In 2019, one hundred and thirty-four men took a stand.
The Rebuild + Renew Capital Campaign aims to rebuild the lives and
renew hope for victims of domestic violence and sexual assault in Midland and Gladwin counties. Shelterhouse has launched a $7.2 million capital campaign to fund the construction of a new, expanded client services center. The current Shelterhouse building is overcrowded. In 2017 and 2018, we were at capacity 97 percent of the time, and over capacity 81 percent of the time. To allow our program capacity to grow, a new space is being designed to better meet our clients’ needs. Our new building will be located at 2500 Waldo Avenue and will be our main point of operations upon completion in 2020.
Don Sheets
Community Volunteer Former Chief Financial Officer of Dow Corning 100 Men Campaign Champion – Shelterhouse 2019
Programs
SERVING Men, Women, and Children
We provide a safe space to empower individuals and families to make choices about their future safety, health, housing and other needs. Our services are all free, caring and confidential. Child, youth and adult therapy is provided by master’s-level therapists. All therapists have received special training in Trauma-Focused Cognitive Behavioral Therapy, considered best practice for working with children who have been sexually abused.
Community Awareness Education
Blueprint for Safety
Prevention
SOCIAL MEDIA
FRAMEWORK FOR PREVENTING DEATHS AND REDUCING HARM
CURRICULUM BASED FRIENDSHIP GROUPS IN SCHOOLS
IN-PERSON PRESENTATIONS
CONTINUOUS STRATEGY DEVELOPMENT
TAKE-AWAY FLYERS AND HANDOUTS
CONNECTS AGENCIES FOR EFFICIENT RESOLUTION OF ISSUES
Client Services Advocacy
Shelter
S.A.N.E.
Therapy
HELP FINDING FOOD AND CLOTHING
AVAILABLE 24/7
SEXUAL ASSAULT NURSE (Medical Team) EXAMINATION
ONE-ON-ONE SESSIONS
BUDGETING
24- HOUR CRISIS HELP LINE
REFERRALS TO COMMUNITY RESOURCES
FOR MEN, WOMEN, AND CHILDREN
EMOTIONAL SUPPORT BY ADVOCATE
COURT ACCOMPANIMENT & LEGAL SUPPORT
HOUSING ASSISTANCE
SAFETY PLANNING
TRAINING IN SAFETY SKILLS SUPPORT GROUPS
Shelterhouse provided over 4300 Nights of Safety in 2019
LOCATION 1830 SOUTH SAGINAW RD. MIDLAND, MI 48642
DONATION DROP OFF CLOTHING AND HOUSEHOLD DONATIONS CAN BE DROPPED OFF AT THE REAR OF THE SHOP ANYTIME DURING STORE HOURS. CLOTHING SHOULD BE CLEAN, FREE OF STAINS AND ODORS, AND WITH NO TEARS. QUESTIONS? PLEASE CALL US AT (989) 486-8776.
HOURS MONDAY-SATURDAY 10:00 A.M.-8:00 P.M. SUNDAY 1:00 P.M.-6:00 P.M.
WHAT WE ACCEPT
WHAT WE DON’T ACCEPT
• Clean and Lightly Used Clothing (Men’s, Women’s and Children’s) • Household Items & Décor • Kitchen Ware • Small Lamps • Clocks • Paintings/Frames • Unused Candles • Candlesticks • Storage Solutions (Small) • Knick Knacks & Small Decorations • Dish Sets & Glassware • Mirrors • Antiques (small items only) • Jewelry • DVD’s/Blu Ray • CD’s • Video Games & Systems • Toys (small/organized packages/boxes) • Sanitary Items • Books
• Furniture • Appliances • Car Seats/Cribs/Carriers • Helmets or other safety items • Used candles • Ammunition • Weapons • Old Electronics (TV’s/Stereos/Speakers) • Outdated Media (VHS/Tapes/8 Tracks/Vinyl) • Cleaning Supplies • Vacuums • Blinds/Rods • Perishable Food Items • Tools & Garden Equipment • Bed Pillows • Luggage • Lumber • Home Improvement Supplies
Shelterhouse
Board of Directors Michael Bruzewski Board President MidMichigan Health
Diane Brown Wilhelm Board Vice President Accenture
Penny Miller-Nelson Board Secretary Midland Public Schools
Tara Stensrud Board Treasurer Yeo & Yeo, PC CPAs
Brent Wallace Board Past President Dow
Kristi Allen Board Member Dow
Lynn Andrews Board Member Dow
Dr. Amy Beasley Board Member Dow
Erin Corle Board Member SVSU
Missie Freier Board Member 1st State Bank
Jimmy Greene Board Member ABC
Elisabeth Jozwiak Board Member Dow
Ann Kelly Board Member Lodgco Management
Janine Ouderkirk Executive Director Shelterhouse
Rodney Roten Board Member City of Midland Police, Retired
Rafe Ward Board Member Liberty Advisor Group
Dr. Lydia Watson Pinney Board Member MidMichigan Health
Julie Wright Board Member MidMichigan Health
"If your actions inspire others to dream more, learn more, do more and become more, you are a leader." John Quincy Adams
Site and Client Assistance PROVIDE CLIENT TRANSPORTATION
ASSIST WITH CHILD CARE ACTIVITIES SUPPORT OFFICE OPERATIONS
Community Outreach
COORDINATE AND DEVELOP EVENTS
ESTABLISH FUNDRAISING OPPORTUNITIES DEVELOP PROMOTIONAL ACTIVITIES
Resale Shop PROCESS INCOMING DONATIONS MANAGE INVENTORY
In 2019, Volunteers donated 7,023 hours of service.
We could not do what we do without our dedicated volunteers! There are a number of opportunities to get involved. Thank you,
Volunteers!
Hope is found here. 24-Hour Crisis Line
1.877.216.6383 INFO@SHELTERHOUSE.ORG SHELTERHOUSEMIDLAND.ORG
MIDLAND 2500 Waldo Ave. Midland, MI 48642 Phone: 989.835.6771 Fax: 989.835.7449 GLADWIN 234 W. Cedar Ave. Gladwin, MI 48624
Shelterhouse is partially funded through the Michigan Domestic and Sexual Violence Prevention and Treatment Board (MDSVPTB), by the Department of Community Health (Crime Victims Services Commission - the Victims of Crime Act Grant), and the United Ways of Midland and Gladwin counties.
Phone: 989.426.9413