Esperance Age Friendly Community Report 2015 by shireofesperance

Age-Friendly Communities Report 2015

Contents Foreword

Introduction

What is an Age-Friendly Community?

Project Objectives

Target Group

Themes

Acknowledgments

Disclaimer

Branding

Communication

Methodology

Reference Group

Engagement Activities

Participant Information

Engagement Feedback

Age-Friendly Esperance

Key Findings

Strategies

Next Steps

Project Evaluation

Appendicies

Theme Prompts

Key Findings Additional Information

Community Profile

References

Age Friendly Checklist

57 3

Foreword During the period of October to December 2015, the Shire of Esperance actively engaged the plus 55 community and stakeholders in the ‘Plus 55 Community Project’. The aim of the project was to identify how Esperance could be improved as an age-friendly community. Feedback was sought as to what was working well, as well as identifying where improvements could be made to make Esperance more age-friendly. An age-friendly community is a whole of community culture that plans for and responds to the changing needs of its aging population, and promotes the ongoing inclusion and contribution of its aging population. (For more details refer page 6). The project was funded by a grant received from the Department of Local Government and Communities with support from the Shire of Esperance and a number of community champions who supported the project and/or engagement activities. The Department funding required eight themes to be covered. These themes are Outdoor Spaces and Buildings; Transport; Housing; Social Participation; Respect and Inclusion; Civic Participation and Employment; Communication and Information; Community Support and Health Services. Engagement took place via surveys from October to the first week in December 2015. In addition engagement workshops, presentations and interviews were held during the first and second weeks of November in conjunction with Senior’s Week. A reference group was developed to attain additional feedback and to review collated information as required. The plus 55 activities engaged a sample group of almost 4.3% from the plus 55 population in the Shire of Esperance town region. (For more details refer page 13).

the following as a general overview: Involved/ Connected; Affordable; Accessible; Valued/ Respected as Diverse Individuals; Individual Factors; Safety and Security; and Informed/ Actively Engaged. (For more details refer page 14). All themes were directly covered, however some themes (and or sub-categories) raised more comments or were noted as having a more identified need than others. A sample of comments include the importance of accessibility, in particular public or community transport; affordability which applied across a number of areas including housing and social participation; and various needs around the health system including mental health support and waiting time periods. The Plus 55 Community Report, has been developed for the Shire of Esperance, however it is important to note it is also written and aimed at the whole of the Esperance community and stakeholders, as potential investors in the plus 55 population. Collectively, all stakeholders need to discuss, explore and consider the report outcomes to define what needs to happen next, plus the associated actions. To work together on this shared goal will make Esperance a better place for not just the diverse plus 55 community but potentially for the community as a whole.

To understand specifically what age-friendly meant to the Esperance community (in addition to the formal definition as noted above) the facilitator and the reference group acknowledged

Introduction In 2015 the Shire of Esperance successfully applied to the Department of Local Government and Communities for the ‘Age-Friendly Communities Grants Program’.

What is an Age-Friendly Community? According to the Department of Local Government and Communities ‘2014-2015 AgeFriendly Communities Regional Local Government Strategic Planning Grants Program Guidelines’;

The objective of this program is to optimise opportunities for health, participation and ‘An age-friendly community embodies a culture security by establishing policies, services and that anticipates and responds to the needs of structures that improve the quality of life of its aging population. This principle is shared by community members as they age. (Department people of all demographics and promotes the of Local Government and Communities 2014inclusion and contribution of older people in all 2015 Age-Friendly Communities ‘Regional Local areas of life.’ (Page 4) Government Strategic Planning Grants Program, Program Guidelines, page 4). The Department of Local Government and Branded in Esperance as the ‘Plus 55 Community Communities also refers to the World Health Organisation’s ‘Global Age-friendly Cities: A Project’, the project began in August 2015 with Guide’ which states as follows; planning; development of surveys/activities and promotion; and initial communication with various contacts and stakeholders. The engagement period took place from October to the first week of December with the in-person engagement activities occurring between Tuesday 3 November and Thursday 12 November inclusively. This report provides an overview of that process as well as the key findings from the engagement activities. The report strategies have been supported and linked with the Shire of Esperance Community Strategic Plan 2012-2022 strategies under Social, Environment, Economic and Civic Leadership. This report has been prepared by Jodie Mortadza of Consult Innovate Create (Consultant/ Facilitator) with input and feedback from the Shire of Esperance Community Support Officer, Lynda Horn.

‘Older people in particular require supportive and enabling living environments to compensate for physical and social changes associated with aging. An age-friendly city, policies, services, settings and structures support and enable people to age actively by: • Recognising the wide range of capacities and resources among older people; • Anticipating and responding flexibly to agingrelated needs and preferences; • Respecting their decision and lifestyle choices; • Protecting those who are most vulnerable; and • Promoting their inclusion in and contribution to all areas of community life’. (Page 4 and 5)

The World Health Organisation’s Age-Friendly Checklist, based on international research, provides a generic overview and examples of what contributes to an age-friendly community which can be found in the appendicies, or see the full document at www.who.int/ageing/ publications/Global_age_friendly_cities_Guide_ English.pdf

Project Objectives The objectives for the Plus 55 Community Project are as follows: • To identify what the plus 55 community and stakeholders in Esperance think is important for an ‘age-friendly community’;

• Those aged 55 to 59 in the 2011 Census would be 59 to 64 years in 2015. Therefore the statistical information for this age group may have some relevance now in regards to the planning of the age-friendly community;

• To identify how Esperance could be improved as an age-friendly community in relation to the eight themes identified in the grant program;

• The Department of Communities Age-Friendly Collective Examination of local government research reports (page 11) recognised that including the ‘soon to be seniors’ would be ‘useful for identifying possible solutions’.

• To consider the views of plus 55 community and stakeholders in further development of the Shire’s strategies, policies and plans;

Themes

• To provide information for the Esperance community as a whole, to consider so that they too can foster an age-friendly community. * Stakeholders include ‘Unpaid Carers’ - carers who do not receive payment for this role and include caring for someone in the plus 55 community or are plus 55 and a carer themselves caring for someone of any age.

Target Group The target group for the Plus 55 Community Project are those aged 55 years or over, as well as associated stakeholders within the Shire of Esperance; in particular those living in or working within the main town site. Stakeholders generally included care and service providers that deliver services on behalf of the government. Unpaid carers were also targeted - identified as carers who do not receive payment for this role and include caring for someone in the plus 55 community or are plus 55 and a carer themselves caring for someone of any age (e.g. child, partner, parent etc). The project aimed at a cross section of plus 55 community to ensure representation of diverse demographics where possible.

There were eight themes that were required to be covered as per the Department of Local Government and Communities ‘Age Friendly Communities’ grant program. There are: 1. Outdoor Spaces and Buildings 2. Transport 3. Housing 4. Social Participation 5. Social Inclusion and Respect 6. Civic Participation and Employment 7. Communication and Information 8. Community Support & Health Services Workshop attendees were required to consider the following question with relation to each of the workshop themes: Theme title (e.g. Transport) - Better place for Plus 55 Community: What could be improved? To understand the scope of each theme, theme prompts were provided at workshops and in the surveys. These can be found in the appendicies.

While the grant program was essentially aimed at the 60 plus age group, this project took into consideration those aged 55 and up for the following reasons: • To correlate with the ABS Census 2011 age groups which included 55-64 years; 65-74 years; 75-84 years and 75 years plus and associated statistics provided in this report;

Acknowledgments

Disclaimer

Without the commitment, support and contribution of various organisations and people, the ‘Plus 55 Community Project’ could not have had the same success. The Shire of Esperance would like to offer their sincere thanks to:

The information provided in this report has been obtained during the ‘Plus 55 Community Project’ engagement period from October – December 2015. The key findings are a summary of information collected and collated from the project’s engagement activities and represent a combination of the discussions and comments. While every effort has gone into presenting an accurate understanding of the key points of information there may be some areas where interpretation may differ. The Shire of Esperance and Consult Innovate Create disclaims all liability to any person in respect of anything, and of the consequences of anything, done or omitted to be done by any such person in reliance, whether wholly or partially, upon any information presented in this publication.

• The Department of Local Government and Communities for their funding and program support; • Reference Group members - John Middleton, Ray and Shirley Gray, Kath Padgurskis and Nadeane McCaffrey; • Members, volunteers, supported individuals and/or staff of: Bay of Isles Community Outreach Inc. (BOICO); Cannery Arts Centre; County Women’s Association (CWA) Gibson; CWA Esperance; Escare; Esperance and Districts Badminton Association; Rotary Club of Esperance Bay; Esperance Care Services; Esperance Community Arts; Esperance Public Library; Esperance Nyungar Aboriginal Corporation (ENAC); Esperance Volunteer Resource Centre (EVRC); Goldfields Individual and Family Support Association (GIFSA); Esperance Bay Historical Society; Homecare; Men in Sheds; Esperance Museum Volunteers; Pink Lake Golf Club; Returned and Services League of Australia (RSL) Esperance; Sing Australia Esperance; Esperance Senior Citizens Centre and WA Country Health.

Should any of the contributors to the engagement activities wish to provide more detail or explanation in relation to this document please do so by contacting the Shire of Esperance.

• The Shire of Esperance would also sincerely thank all of the plus 55 community and stakeholders who provided their valuable input and contribution to the project.

Government of Western Australia

Department of Local Government and Communities

Methodology Branding The Shire of Esperance branded this project the ‘Plus 55 Community Project’. The Shire wanted to use a name and logo that the age group would connect to the project and associated activities. The colours of the logo were based on the Shire of Esperance logo to link the project to the Shire region. The project title was selected with the aim to focus on an age group rather than use descriptors (such as senior, older or aged) that are often associated with the age group, however may not be related to by the plus 55 population.

Communication An information flyer and poster was initially sent out to community groups and stakeholders informing them of the upcoming project and request for support during the engagement period. Follow up emails and phone calls provided further promotion and encouraged participation through workshops, surveys or group presentations.

Communication Channel

Distribution Method

Number

Posters/Flyers

Community Locations

Newspaper

Posters (Advert)

Newspaper

Media Release

Facebook

Number of posts

Emails

Sporting club networks

Emails

Stakeholders

Flyers

Handed out at Agricultural Show

Letter Posted (include Flyers)

Community Groups

Emails

Community Groups

139 x 2 emails = 278

Phone Contact

Community Groups

34 groups

200 19 x 3 emails = 57 100

Reference Group Early on in the project several people were contacted to discuss potential participation in a reference group for the project. Despite follow up contact there was no interest at the time. The Senior Citizen’s Centre Coordinator was able to provide some input into planning of the engagement activities which benefited the process. Some initial feedback of the survey was also provided by a couple of plus 55 volunteers. Once the project engagement sessions commenced, participation in the reference group was again promoted. As a result, five members of the plus 55 community agreed to provide feedback with regards to what are the features that make up an age-friendly community in Esperance and answered some questions for consideration in the report. As representatives of the plus 55 community, the reference group was also provided with a draft copy of this report for review, comment and endorsement prior to Council approval and community distribution. While the Reference Group has endorsed the report it is important to note that the report does not necessarily represent the personal views of the reference group members. The report is a collective community view from all those that participated in the engagement process.

Engagement Activities The engagement activities took place from Tuesday 3 November through to Thursday 12 November 2015 (in conjunction with Senior’s Week) and were held morning, afternoon and evening on all days of the week. The one exception was the Surveys which was available from the beginning of October to the first week of December 2015. Below is a brief overview of each engagement activity. • Club/Group Presentations and Workshops: Two weeks prior to the engagement activity thirty four clubs were contacted via phone to explain the project and offer a club/group presentation or a club/group based workshop.

The presentation included project information, copy of surveys and community session dates, answered attendee questions and lasted for approximately ten minutes. Ten clubs took up the offer with approx 147 attendees. The club/group-based workshop covered the eight program themes and was held either as a discussion group or alternatively used theme coloured post-it notes. As with the presentation the session included project information, copy of surveys and community session dates, attendee questions answered, theme prompts and went for 1 to 2 hours (as prearranged). Five clubs/ groups (including stakeholder Esperance Care Services) held a workshop with 41 attendees in total. • Community Workshops: Four community workshops were planned, three for the plus 55 community and one for stakeholders. The three community workshops had approximately 32 people attend in total however the stakeholder workshop was cancelled due to lack of registrations. The community workshops were planned for 1.5 – 2 hours in length (including refreshments) and used theme prompts and theme coloured post-it notes to record individual responses. • Stakeholder Interviews: Due to the lack of registrations in the stakeholder workshop, numerous stakeholder representatives were then phoned and interviews conducted. There were ten interviews in total with thirteen attendees. • Online and Hardcopy Surveys: Three surveys were developed to target the plus 55 community: a general plus 55 survey, unpaid carers survey and a stakeholders survey. The surveys were available from the beginning of October to the first week of December 2015. The plus 55 community completed 16 online surveys and 23 hard copies; the unpaid carers survey had 3 online and one hard copy and the stakeholders completed 2 online only. Surveys required answers to a question, with the exception of demographic information.

Participant Information

Engagement Feedback

There were 106 responses from the plus 55 community as well as eight unpaid carers’ responses from people in plus 55 age group. The sample group totalled 114 responses or represented 4.284% of the plus 55 community.

Those involved in the workshops enjoyed the discussion and theme focused process. They found the format had given them opportunity to concentrate on each theme one at a time and also create some discussion around the various topics. Furthermore, attendees could consider the positives and negatives of each. Extending the workshop into a club/group based option was also beneficial as some groups appreciated having this activity. The presentation option was also appreciated as it was enough time to promote and inform people about the project however the short time frame did not impact on their regular activities. Most people wanted a hard copy of the survey which was made available at Shire facilities and at every engagement activity. There were a few comments that it required much detail and they preferred multiple choice. The Facilitator’s response was that they only need fill in the theme/s that they had a comment for and did not have to complete all themes if not applicable. In addition it was explained that qualitative information was being sought after in preference to multiple choice as the rating method. Multiple choice was generally based on personal interpretation and/or may have prompted or forced answers that would not have been identified or said, had these not been included in a multiple choice. For the Facilitator’s evaluation of the engagement activities see ‘Project Evaluation’.

The Plus 55 Community and Unpaid Carer Surveys asked people to nominate their age category from one of the following: 55 to 64 years; 65 to 74 years; 75 to 84 years and 85 years plus. Workshop participants’ ages were estimated into one of the four categories through observation only. The below table demonstrates an approximate age representation. Males represented approximately one quarter of responses compared to three quarters for females. Participants resided in or nearby the Shire of Esperance town site (up to 30 minutes in distance).

Approximate Age Representation

Key Findings Age-Friendly Esperance Throughout the Plus 55 engagement activities and discussions there were common themes that were identified by the facilitator as important for an ‘Age-Friendly Community’ in Esperance. These were discussed, clarified and expanded on with the Reference Group, with final results listed below. • Involved/Connected: Important to have a range of different options of interests and to accommodate needs/capacity to support involvement, connection and an active lifestyle. • Affordable: Cost and affordability played a big part in the lives of many plus 55s. It had significant impact on involvement options; health and well-being; where and how they lived; and accessibility, to name a few. Affordability was a crucial consideration as to whether a community was age-friendly or not. • Accessible: Accessibility was deemed very important for the plus 55 community, especially where unexpected health or financial changes impacted on their inclusion. Accessibility was more than just transport or ability to go somewhere. For example having accessibility to care services was regulated by a criteria. Access to specialists during medical visits in Esperance could be vital to health and well-being.

• Individual Factors: Sensitivity and understanding that individual factors could be central, complex and/or compounding for the person hence their options or capacity may be limited. For example socio-economic factors; health issues (including mental health); cultural diversity/other diversities; family responsibilities; or lack of family/support connections etc. • Safety and Security: For peace of mind and quality of life, personal safety and security was important to an age-friendly community, in particular in community spaces and places; in their homes and when away for medical treatment/s. • Informed/Actively Engaged: The plus 55 community want to be informed with accurate and concise information that can also be further clarified, corrected or made available as required. In addition they wanted the opportunity to be engaged in planning and decision making, especially where this was associated with the plus 55 community. While this was not for everyone it was important to provide an invite to those that wished to be involved to value their contributions.

• Valued/Respected as Diverse Individuals: The plus 55 want to be recognised and valued as diverse individuals and not stereotyped or assumed they are all alike. While specific plus 55 places, spaces and opportunities were highly desirable for some there were equally as many who did not seek these and were more inclined to partake in non-age based options. Many plus 55’s stated they did not relate to this ‘age group’ and many had a wide outlook of interests/views (including active use of technology).

The following pages provide the key strategies identifed under each of the eight themes for the project’s engagement activities. 14

Strategies 1. Outdoor Spaces and Buildings Strategy

1.1 Public Spaces and Places To provide attractive, quality and age-friendly public spaces, places and amenities throughout the Shire suburbs and communities.

Identified Needs

Accessible amenities throughout the township plus facilities, public open spaces and infrastructure that are well-maintained and accommodates the diverse needs of the plus 55 community. Social 1.1 Create a social environment that is accessible and inclusive for all ages and abilities

Link to Shire of Esperance Environment 2.3 Provide equitable access for all users to our environment Strategic Community while balancing the protection of the natural assets Plan Economic 3.2 Ensure essential services and infrastructure are aligned to community needs now and in the future Age Friendly Involved/Connected; Valued/Respected as Diverse Individuals; Safe; Community Indicator Accessible

Potential Stakeholders (examples only)

• Businesses • Community Groups/Clubs • Conservation/Environmental Management Organisations • Disability Services • Emergency Services • Families of the Plus 55 • General Community

• Not-For-Profit Organisations • Plus 55 Community/Population • Regional Development Organisations • Retail Centres • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

Strategy

1.2 Safety To sustain a safe community environment in Esperance to support confident and continued usage of community spaces and places.

Identified Needs

Ensure people felt and are safe and secure in public spaces and places and within the community in general.

Social 1.5 Create and maintain a safe environment for the community Link to Shire of Esperance Environment 2.6 Manage environmental health risks in the Shire Strategic Community Economic 3.2 Ensure essential services and infrastructure are aligned to Plan community needs now and in the future Age Friendly Safe: Involved/Connected; Accessible Community Indicator

Potential Stakeholders (examples only)

• Businesses • Conservation / Environmental Management Organisations • Emergency Services • Families of the Plus 55 • General Community • Not-For-Profit Organisations

• Plus 55 Community/Population • Regional Development Organisations • Retail Centres • Service & Care Providers • Shire of Esperance • State & Federal Government/ 15 Departments

2. Transport Strategy

2.1 Public Transport To support affordable and viable transport options that improve the plus 55 community’s’ access and inclusion.

Identified Needs

Accessible, affordable and safe transport options from all areas in and out of town to support access to specific services, activities and places for the plus 55 community. Social 1.1 Create a social environment that is accessible and inclusive for all ages and abilities

Link to Shire of Esperance Social 1.3 Facilitate improved access to health and welfare programs and Strategic Community education opportunities in the Shire Plan Economic 3.3 Deliver and advocate for a diverse and safe transport system which is efficient and meets the needs of all users Age Friendly Accessible; Affordable; Safe; Individual Factors Community Indicator

Potential Stakeholders (examples only)

• Businesses • Community Groups/Clubs • Disability Services • Emergency Services • Families of the Plus 55 • General Community • Plus 55 Community/Population

• Regional Development Organisations • Retail Centres • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

Strategy

2.2 Parking To increase and improve parking options and accessibility for the varied user needs.

Identified Needs

Increased and improved parking in and around town to cater for various vehicle/users including not restrictive time limits.

Social 1.5 Create and maintain a safe environment for the community Link to Economic 3.2 Ensure essential services and infrastructure are aligned to Shire of Esperance community needs now and in the future Strategic Community Plan Economic 3.3 Deliver and advocate for a diverse and safe transport system which is efficient and meets the needs of all users Age Friendly Accessible; Respected/Valued as Diverse Individuals; Individual Factors Community Indicator

Potential Stakeholders (examples only)

• Businesses • Emergency Services • Disability Services • Families of the Plus 55 • General Community • Plus 55 Community/Population

• Retail Centres • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

Strategies 2. Transport Strategy

2.3 Pathways and Roads To improve the safety and usage of roads and pathways throughout the Esperance town region.

Identified Needs

Safe accessible roads and paths that informs and fosters shared user safety.

Social 1.5 Create and maintain a safe environment for the community Link to Environment 2.3 Provide equitable access for all users to our environment Shire of Esperance while balancing the protection of the natural assets Strategic Community Plan Economic 3.3 Deliver and advocate for a diverse and safe transport system which is efficient and meets the needs of all users Age Friendly Accessible; Individual Factors; Safe Community Indicator

Potential Stakeholders (examples only)

• Businesses • Cannery Arts Centre • Emergency Services • Disability Services • Families of the Plus 55 • General Community • Plus 55 Community/Population

• Regional Development Organisations • Retail Centres • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

Strategy

2.4 Mobile Scooters/Wheelchairs To support safety and access of mobile supports across the Esperance community.

Identified Needs

Adequate access and temporary storage for ‘mobile supports’ such as mobility scooters and wheelchairs within buildings and to improve safety of scooter use.

Social 1.1 Create a social environment that is accessible and inclusive for all ages and abilities Link to Shire of Esperance Social 1.5 Create and maintain a safe environment for the community Strategic Community Plan Economic 3.3 Deliver and advocate for a diverse and safe transport system which is efficient and meets the needs of all users Age Friendly Accessible; Safe; Informed/Actively Engaged; Individual Factors Community Indicator

Potential Stakeholders (examples only)

• Businesses • Emergency Services • Disability Services • Families of the Plus 55 • General Community • Plus 55 Community/Population

• Regional Development Organisations • Retail Centres • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

3. Housing Strategy

3.1 Affordability/Affordable Options To support affordable housing options to cater for the diverse needs of the plus 55 community.

Identified Needs

More affordable housing for the plus 55 community within Esperance in particular housing for low-income earners and Homewest government housing.

Social 1.2 Create a vibrant built environment that is accessible and inclusive and reflects the Shire’s identity and local heritage Link to Shire of Esperance Social 1.5 Create and maintain a safe environment for the community Strategic Community Plan Economic 3.6 Advocate an plan for population growth and diverse residential and economic development in a sustainable manner Age Friendly Affordable; Accessible; Individual Factors Community Indicator

Potential Stakeholders (examples only)

• Disability Services • Families of the Plus 55 • General Community • Homeswest • Housing Developers

• Plus 55 Community/Population • Regional Development Organisations • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

Strategy

3.2 Housing Types To support a diverse range of adaptable housing options to accommodate the varying lifestyles and needs of the plus 55 community.

Identified Needs

A diverse range of housing and accommodation options that are supportive of diverse needs and adaptive to changing needs. Social 1.2 Create a vibrant built environment that is accessible and inclusive and reflects the Shire’s identity and local heritage

Link to Shire of Esperance Social 1.5 Create and maintain a safe environment for the community Strategic Community Plan Economic 3.6 Advocate an plan for population growth and diverse residential and economic development in a sustainable manner Age Friendly Accessible; Safe; Respected/Valued as Diverse Individuals Community Indicator

Potential Stakeholders (examples only)

• Disability Services • Families of the Plus 55 • General Community • Homeswest • Housing Developers • Plus 55 Community/Population

• Real Estate Agents • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

Strategies 3. Housing Strategy

3.3 Maintenance To support and encourage a tidy and presentable Esperance community and environment.

Identified Needs

Assisted support and proactive measures to foster a pleasant, tidy and presentable living environment.

Social 1.2 Create a vibrant built environment that is accessible and Link to inclusive and reflects the Shire’s identity and local heritage Shire of Esperance Strategic Community Social 1.5 Create and maintain a safe environment for the community Plan Environment 2.6 Manage environmental health risks in the Shire Age Friendly Safe; Accessible; Individual Factors Community Indicator Potential Stakeholders (examples only)

• Disability Services • Families of the Plus 55 • General Community • Homeswest • Plus 55 Community/Population

• Rental Agencies • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

4. Social Participation Strategy

4.1 Clubs, Groups and Social Activities To foster a diverse range of well promoted, accessible, engaging, and inclusive activities and clubs that cater for various interests and social groups.

Identified Needs

Continued support of existing clubs and activities with consideration given to inclusiveness, accessibility, community awareness, better governance, diverse interests and fostering engagement of carers and the Indigenous community.

Social 1.1 Create a social environment that is accessible and inclusive for all ages and abilities Link to Shire of Esperance Social 1.2 Create a vibrant built environment that is accessible and Strategic Community inclusive and reflects the Shire’s identity and local heritage Plan Social 1.4 Encourage and support volunteers and community groups Age Friendly Involved/Connected; Accessible; Individual Factors; Valued/Respected as Community Indicator Diverse Individual

Potential Stakeholders (examples only)

• Community/Sports/Service Groups • Disability Services • Families of the Plus 55 • General Community • Not-For-Profit Organisations • Regional Development Organisations

• Plus 55 Community/Population • Senior Citizens’ Centre • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

4. Social Participation Strategy

4.2 Affordability To encourage affordable activities and entertainment for the plus 55 community with aim to support greater engagement and inclusion.

Identified Needs

A range of affordable, low cost or free activities and entertainment to encourage and support inclusion for all members of the plus 55 community. Social 1.1 Create a social environment that is accessible and inclusive for all ages and abilities

Link to Shire of Esperance Social 1.2 Create a vibrant built environment that is accessible and Strategic Community inclusive and reflects the Shire’s identity and local heritage Plan Economic 3.1 Deliver a diverse range of affordable services and infrastructure across the Shire Age Friendly Affordable; Involved/ Connected; Accessible; Individual Factors Community Indicator

Potential Stakeholders (examples only)

• Civic Centre • Community/Sports/Service Groups • Disability Services • Families of the Plus 55 • General Community • Not-For-Profit Organisations

• Regional Development Organisations • Plus 55 Community/Population • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

Strategy

4.3 Isolation/Loneliness To grow connections and engagement of individuals who are prone to loneliness and/or isolation.

Identified Needs

Specific activities for individuals who experience feelings of loneliness and isolation as a result of circumstance and/or accessibility to connect.

Social 1.1 Create a social environment that is accessible and inclusive for all ages and abilities Link to Shire of Esperance Social 1.2 Create a vibrant built environment that is accessible and Strategic Community inclusive and reflects the Shire’s identity and local heritage Plan Social 1.5 Create and maintain a safe environment for the community Age Friendly Involved/Connected; Accessible; Individual factors Community Indicator

Potential Stakeholders (examples only)

• Community/Sports/Service Groups • Disability Services • Families of the Plus 55 • General Community • Not-For-Profit Organisations

• Plus 55 Community/Population • Regional Development Organisations • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

Strategies 5. Respect and Inclusion Strategy

5.1 Respect To value, respect and promote a positive perception of the plus 55 community that recognises and respects their experience, outlook and life.

Identified Needs

The need to feel respected despite changes to their lives and options plus not being perceived as a stereotype of the age group.

Link to Social 1.1 Create a social environment that is accessible and inclusive for Shire of Esperance all ages and abilities Strategic Community Social 1.5 Create and maintain a safe environment for the community Plan Age Friendly Valued/Respected as Diverse Individuals; Involved/Connected; Individual Community Indicator Factors; Safe

Potential Stakeholders (examples only)

• Businesses • Community/Sports/Service Groups • Disability Services • Families of the Plus 55 • General Community • Plus 55 Community/Population

• Not-For-Profit Organisations Regional Development Organisations • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

Strategy

5.2 Inclusion To actively grow an inclusive, integrated and accessible community through addressing understanding and minimising the barriers.

Identified Needs

Improving inclusion and integration with the community as a result of varying barriers.

Social 1.1 Create a social environment that is accessible and inclusive for all ages and abilities Link to Shire of Esperance Social 1.2 Create a vibrant built environment that is accessible and Strategic Community inclusive and reflects the Shire’s identity and local heritage Plan Social 1.5 Create and maintain a safe environment for the community Age Friendly Involved/Connected; Accessible; Individual Factors; Valued/Respected as Community Indicator Diverse Individuals; Safe

Potential Stakeholders (examples only)

• Businesses • Community/Sports/Service Groups • Disability Services • Families of the Plus 55 • General Community • Not-For-Profit Organisations

• Plus 55 Community/Population • Regional Development Organisations • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

6. Civic Participation and Employment Strategy

6.1 Volunteering To continue to support and foster volunteering within the plus 55 community.

Identified Needs

Continued volunteering and support of Volunteer Resource Centre plus increasing number of volunteers, simplified processes, varied volunteer opportunities and consideration of challenges.

Social 1.1 Create a social environment that is accessible and inclusive for all ages and abilities Link to Shire of Esperance Social 1.4 Encourage and support volunteers and community groups Strategic Community Plan Economic 3.3 Deliver and advocate for a diverse and safe transport system which is efficient and meets the needs of all users Age Friendly Involved/Connected; Individual Factors; Valued/Respected as Diverse Community Indicator Individuals

Potential Stakeholders (examples only)

• Community/Sports/Service Groups • Charities • Emergency Services • Disability Services • Families of the Plus 55 • General Community • Not-For-Profit Organisations

Strategy

6.2 Employment To promote the values of the plus 55 workforce and encourage the growth of business and employment positions.

Identified Needs

Create greater awareness in the value of employing plus 55 in both the employer and potential employee; provide varied work positions and nurture business growth and development.

Link to Shire of Esperance Strategic Community Plan

• Plus 55 Community/Population • Regional Development Organisations • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments • Volunteer Resource Centre

Economic 3.6 Advocate and plan for population growth and diverse residential and economic development in a sustainable manner Economic 3.7 Build skills, capacity and partnerships across the whole community to work towards a self-sustaining Shire

Age Friendly Valued/Respected as Diverse Individuals; Individual Factors; Involved/ Community Indicator Connected

Potential Stakeholders (examples only)

• Businesses • Disability Services • Employment Agencies • Families of the Plus 55 • General Community • Not-For-Profit Organisations

• Plus 55 Community/Population • Regional Development Organisations • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

Strategies 6. Civic Participation and Employment Strategy

6.3 Education and Training To support learning and provide training opportunities for the plus 55 community for varying needs and capacities.

Identified Needs

Varied formal and informal learning opportunities aimed at the plus 55 community to assist with work and support lifelong learning etc. Social 1.3 Facilitate improved access to health and welfare programs and education opportunities in the Shire

Link to Shire of Esperance Economic 3.4 Create and strengthen partnerships to advocate for and Strategic Community deliver community facilities, and services and major infrastructure Plan Economic 3.7 Build skills, capacity and partnerships across the whole community to work towards a self-sustaining Shire

Age Friendly Involved/Connected; Accessible; Valued/Respected as Diverse Individuals Community Indicator

Potential Stakeholders (examples only)

• Businesses • Education Institutions • Library • Plus 55 Community/Population • Regional Development Organisations

• Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments • Training Providers

Strategy

6.4 Engagement To seek input from plus 55 community in regards to applicable planning and decision making as well as value their capabilities through leadership and mentoring opportunities.

Identified Needs

The opportunity to provide feedback and input as well as the opportunity to utilise experience, knowledge and skills in a leadership or mentoring capacity. Social 1.4 Encourage and support volunteers and community groups

Link to Economic 3.7 Build skills, capacity and partnerships across the whole Shire of Esperance community to work towards a self-sustaining Shire Strategic Community Plan Civic Leadership 4.4 Actively engage with the community to inform decision making and improve conversations within the community Age Friendly Informed/Actively Engaged; Involved/Connected; Valued/Respected as Community Indicator Diverse Individuals. Potential Stakeholders (examples only)

• Businesses • Community/Sports/Service Groups • General Community • Plus 55 Community/Population

• Regional Development Organisations • Service & Care Providers • Shire of Esperance • State & Federal Government/ Departments

7. Communication and Information Strategy

7.1 Communication Methods To provide varied communication channels and marketing methods to reach a cross section of the plus 55 community.

Identified Needs

Important to use a diverse mix of communication forms and more promotional marketing of events and clubs targeted at the plus 55 community.

Link to Shire of Esperance Strategic Community Plan

Social 1.1 Create a social environment that is accessible and inclusive for all ages and abilities Civic Leadership 4.3 Ensure open and consistent communication between the Shire and the community

Age Friendly Involved/Connected; Accessible; Informed/Actively Engaged Community Indicator

Potential Stakeholders (examples only)

• Community & Government services • Community/Sports/Service Groups • Library (Shire of Esperance) • Media

• Plus 55 Community/Population • Regional Development Organisations • Shire of Esperance • State & Federal Government/ Departments

Strategy

7.2 Technology and Training To provide ongoing support and learning opportunities in technology for the plus 55 community.

Identified Needs

Develop knowledge and skills in using technology and the various programs to improve access and connection. Social 1.3 Facilitate improved access to health and welfare programs and education opportunities in the Shire

Link to Shire of Esperance Economic 3.4 Create and strengthen partnerships to advocate for and Strategic Community deliver community facilities, services and major infrastructure Plan Economic 3.7 Build skills, capacity and partnerships across the whole community to work towards a self-sustaining Shire Age Friendly Involved/Connected; Accessible; Informed/Actively Engaged; Valued/ Community Indicator Respected as Individuals Potential Stakeholders (examples only)

• Community & Government Services • Education Institutions • Library (Shire of Esperance) • Plus 55 Community/Population

• Regional Development Organisations • Shire of Esperance • State & Federal Government/ Departments

Strategies 7. Communication and Information Strategy

7.3 Internet and Mobile Coverage To advocate for the roll out of the NBN and improvements of mobile black spots in the Esperance region.

Identified Needs

Accessible, reliable and affordable internet and mobile coverage throughout Esperance.

Link to Shire of Esperance Strategic Community Plan

Economic 3.1 Deliver a diverse range of affordable services and infrastructure across the Shire Economic 3.2 Ensure essential services and infrastructure are aligned to community needs now and in the future

Age Friendly Involved/Connected; Accessible; Safe Community Indicator

Potential Stakeholders (examples only)

• General Community • Government services • Emergency Services • Families of plus 55 • Mobile Phone Service Providers • NBN Management

Strategy

7.4 Reliable Information To deliver clear, concise and accurate community information that is promptly corrected if information is incorrect.

Identified Needs

Accurate information that is corrected when misunderstood or uncertainties arise.

Link to Shire of Esperance Strategic Community Plan

• Plus 55 Community/Population • Regional Development Organisations • Shire of Esperance • State & Federal Government/ Departments

Economic 3.7 Build skills, capacity and partnerships across the whole community to work towards a self-sustaining Shire Civic Leadership 4.3 Ensure open and consistent communication between the Shire and the community

Age Friendly Involved/Connected Accessible; Informed/Actively Engaged Community Indicator

Potential Stakeholders (examples only)

• Community & Government services • Community/Sports/Service Groups • General Community • Library (Shire of Esperance)

• Media • Plus 55 Community/Population • Regional Development Organisations • Shire of Esperance

8. Community Support and Health Services Strategy

8.1 Community and Care Services To retain and grow community and care services to support independence, choices and the specific health requirements of those identified in need.

Identified Needs

Retainment of existing community and care services as well as additional services to support active aging, transitional care and those deemed with specific needs (e.g. Low-income earners; intergenerational carers and Indigenous people). Social 1.3 Facilitate improved access to health and welfare programs and education opportunities in the Shire

Link to Shire of Esperance Economic 3.2 Ensure essential services and infrastructure are aligned to Strategic Community community needs now and in the future Plan Economic 3.4 Create and strengthen partnerships to advocate for and deliver community facilities, and services and major infrastructure Age Friendly Affordable; Accessible; Individual Factors; Safe Community Indicator

Potential Stakeholders (examples only)

• Community and Care Services • Disability Services • Esperance Hospital • Families of Plus 55 • Foodbank Suppliers • Health and Medical Services • Indigenous Community

• Mental Health and Support Services • Plus 55 Community/Population • Plus 55 Specific Services • Regional Development Organisations • Shire of Esperance • State and Federal Government/ Departments

Strategy

8.2 Health, Medical and Hospital To review existing health, medical and hospital facilities to identify improvements to support an age-friendly community and the plus 55 experience.

Identified Needs

Improved health, medical and hospital services, facilities and systems, retainment of quality staff and grow interagency partnerships. Social 1.3 Facilitate improved access to health and welfare programs and education opportunities in the Shire

Link to Shire of Esperance Economic 3.2 Ensure essential services and infrastructure are aligned to Strategic Community community needs now and in the future Plan Economic 3.4 Create and strengthen partnerships to advocate for and deliver community facilities, and services and major infrastructure Age Friendly Accessible: Individual Factors: Valued/Respected as Diverse Individuals Community Indicator

Potential Stakeholders (examples only) 26

• Disability Services • Esperance Hospital • Health and Medical Services • Health & Medical Staff • Mental Health and Support Services • Plus 55 Community/Population

• Plus 55 Specific Services • Regional Development Organisations • Shire of Esperance • Specialists/Specialist Service Coordination • State and Federal Government/ Departments

Strategies 8. Community Support and Health Services Strategy

8.3 Mental Health and Support To improve mental health and support services with relation to accessibility, available options and capacity to address a range of needs.

Identified Needs

More mental health and support services that accommodate various needs, levels of care and are accessible 24/7. Social 1.3 Facilitate improved access to health and welfare programs and education opportunities in the Shire

Link to Shire of Esperance Economic 3.2 Ensure essential services and infrastructure are aligned to Strategic Community community needs now and in the future Plan Economic 3.4 Create and strengthen partnerships to advocate for and deliver community facilities, and services and major infrastructure Age Friendly Accessible; Individual Factors; Safe; Values/Respected as Diverse Community Indicator Individuals

Potential Stakeholders (examples only)

• Community and Care Services • Esperance Hospital • Families of plus 55 • Health and Medical Services • Mental Health and Support Services

• Plus 55 Community/Population • Plus 55 Specific Services • Regional Development Organisations • Shire of Esperance • State and Federal Government/ Departments

Strategy

8.4 Out of Town Medical Needs To advocate for a better regional health system through provision of feedback/input (patient assessment) and to support strategies to overcome challenges.

Identified Needs

Improved PATS and Perth-based medical system to support and accommodate regional patients as well as reduce out of pocket expenses and retain local health services. Social 1.3 Facilitate improved access to health and welfare programs and education opportunities in the Shire

Potential Stakeholders (examples only)

• Community and Care Services • Esperance Hospital /Perth Hospitals • Families of plus 55 • Health and Medical Services • Mental Health and Support Services

• PATS Coordination Team • Plus 55 Community/Population • Plus 55 Specific Services • Regional Development Organisations • Shire of Esperance • State and Federal Government/ Departments 27

Next Steps Through engagement of the plus 55 community and their stakeholders, the Plus 55 Community Project has been an initial step in the right direction towards an Age-Friendly Esperance Community. Despite only a sample group of the plus 55 population providing input, the information was significantly valuable and almost entirely correlates to the age-friendly checklist based on international research, refer to the appendicies. Furthermore the strategies identified in this report align with the strategies in the Shire of Esperance Community Strategic Plan 2012-2022 in turn supporting the continued relevance and application of the Community Strategic Plan. It is important to note that the progression of any (or all) of the strategies cannot be guaranteed as there are many steps including responsibility and ownership, resource allocations, partnership development, prioritisation, feasibility and cost versus benefit analysis (etc.); all essential elements to making decisions about level of need and viability of each. Some strategies will require further investigation and research and others may be used as a source of reference for current or upcoming projects, therefore the implementation may not be completely obvious.

Furthermore the report strategies are not the role or responsibility of one single stakeholder but rather a mix of stakeholders including the Shire, other agencies and the community itself. Hence communications, information sharing, ongoing engagement, partnerships and working together on shared goals are essential to support any further stages of the project. Essentially these strategies are important to the plus 55 population to support active aging with the capacity to creating a better future for all members of the community; thus worth consideration of all stakeholders whom invest in Esperance and its future.

Project Evaluation The following is a brief evaluation summary of the • This project consultation period (including project for future reference and consideration. surveys) was just after completion of the Shire of Esperance’s Community Perceptions Survey which caused some confusion and a number of What worked? people thought they had already contributed. • Specifically covering each of the eight themes • Some potential participants advised that the (and referring to associated prompts) separately qualitative survey approach was too complicated as was able to attain relevant information to and deterred responses. address each in the key findings. • Most unfortunately, severe fatal bush fires • Workshop model was reasonably flexible to had significantly impacted on the Esperance suit varying time frames and times of day and community and as such may have reduced attendees enjoyed the format and activities. people’s contributions as priorities were • Offering and providing presentations and/or understandably elsewhere (occurring three club-based workshop sessions to community quarters of the way through the survey period). groups to promote the project and support contribution (follow up phone call beneficial). Suggestions for Improvement • Promotion and support through key • Recognising there was some free time stakeholders including library, Senior Citizens between the scheduled engagement activities Centre and Homecare the coordinators looked at the potential of a • Having a longer period in Esperance to be shopping centre booth and display just prior available, flexible and engage all stakeholders. to the engagement period. As this option took some coordination including risk management What didn’t? planning and Centre Manager approval, it was not possible in the time available. This may have • Attempts to engage plus 55 reference group contributed to wider promotion of the project. members prior to the engagement activities through the Senior Citizen’s Centre and other known contacts of the Shire were unsuccessful, however a few individuals did test the Survey and provided feedback. Once the engagement activities were underway and the project explained in person, several people came forward to provide feedback as a reference group. Challenges • There was often a sense of cynicism that nothing would come from the project, outcomes and/or report and as a result many people did not see any value in participating.

Appendicies Theme Prompts

Key Findings Additional Information

Community Profile

References

Age Friendly Checklist

Theme Prompts 1. Outdoor Spaces and Buildings

6. Civic Participation (a) & Employment (b)

Suggested theme prompts included: Parks, Waterpark, Community Spaces & Places (e.g. Centres & Library), Natural Reserves & Walk Trails, Shops & Cafes, Shire Council Building & Other Business Offices, Beaches, Foreshore & Local Attractions, Your Experience at these places, Environment / Setting / Atmosphere, Safety & Security, Vandalism & Litter; etc...

Suggested theme prompts included: (a) Interest in Volunteering; Your Experience as Volunteer; Volunteer Options (roles & timeframes); Awareness of Volunteer Positions; Leadership Development & Opportunities; Engaging Seniors; Mentoring, Coaching & Support; Management of Bullying & Inappropriate Behaviours; Seeking Your Views; Seniors Involvement on Committees; Seniors Involvement in Shire Planning & Decision Making; Senior Participation in Community / Senior Projects; etc.

2. Transport Suggested theme prompts included: Walkways & Cycle Ways; Roads; Signage, Access; Transport options; Car Ownership; Parking; Driver Education; Transport Information; Your Experience in Seeking Transport; Support & Information; Affordability; Safety & Security; Specialised Transport Services; etc. 3. Housing Suggested theme prompts included: Experience in Seeking Housing; Housing Options; Home Maintenance & Support Services; Housing Information; Safety & Security; Housing (Ownership & Rental); Affordability & Rights; etc. 4. Social Participation Suggested theme prompts included: Community Groups & Clubs; Community Events and Activities; Senior events and activities; Entertainment Options; Affordability; Access; Your Experience of Participation & Involvement; Management of Inappropriate behaviours; Spaces & Places (e.g. Café, Centres & Library); Seniors Engagement in Planning & Coordination; etc. 5. Respect & Inclusion Suggested theme prompts included: being Welcomed & Invited; Valuing & Respecting Seniors; Connectedness (feeling a sense of belonging in the community); Perceptions of Seniors; Community Representation in Media; Inclusion of Seniors; Inclusiveness & Support of Diversities (e.g. religion, disability, sexuality, age etc.); Your Involvement/Experience; Being Heard/Sharing Your Opinion; Respect & Inclusion across all Workshop themes; etc. 32

and (b) Education and Training; Preparing to get a Job; Applying for Jobs; Employment Opportunities and information; Equality; Understanding Employee Rights; etc. 7. Communication & Information Suggested theme prompts included: Signage & Notice Boards; Location of Information; UserFriendly (Access & Content); Shire website; Promotion & Marketing; Wording, Design & Format on Posters/Flyers; Communication Options (e.g. SMS, Email, Post etc.); Social Media; Appropriate Behaviours; Internet & Mobile Phone coverage; Frequency of Contact; Your Experience of Communication & Information; etc. 8. Community Support & Health Services Suggested theme prompts included: Health / Medical Centres; Hospital; Counselling Options; Senior Support Services; Support Groups; Support & Health Services on offer; Mental Health Services & Support; Your Experience at these Services; Service’s Environment / Setting; Atmosphere; Your Understanding of Information; Awareness (of Services & Resources); Access to Services; and Facilities; Equipment & Resources; Respite; etc.

Key Findings Additional Information The following pages provide the information gathered during the consulation period which supports stategies identifed. The information has been listed under each of the eight themes for the project’s engagement activities. Please note that • only topics with more than a couple of comments were included in the sub-categories or other plus 55 comments. The topics that received 1-2 responses from the community have been excluded from the report due to size restrictions. Regardless of this all comments have been provided to Council for their reference. • each theme had the sub-categories listed with the most responses first through to the one with the least. It is important to note there may have only been a small number in difference. • some responses cross over into other themes, therefore the reader needs to consider the wider perspective (as categorised into one theme for scoping purposes). The below key and notes provide explanation that will assist with the reader’s understanding of information provision. Example

Description p

Plus 55 community responses are included in this topic.

Unpaid carers’ responses are included in this topic.

Stakeholder responses are included in this topic.

Supportive Research

Includes direct exerts or paraphrased information from the World Health Organisation (WHO) and the Department of Local Government and Communities (DOLGC) age-friendly research which engaged older people (the term older people were used in these reports to define those over 60 years of age). WHO’s research was attained internationally and includes WA representation. DOLGC’s collective research is a collation 11 metropolitan and 12 non-metropolitan local governments research reports. Information provided is only a sample from these extensive reports (see references for report details*). It is important to note that other research and studies may also provide supportive information with relation to the topics in this report, including those that were not covered in the WHO and DOLGC ‘Supportive Research’.

Other Plus 55 Comments

Additional comments that have value to the reader but may not be specifically relevant or aligned with any strategy. Also see ‘Note’ below.

Outdoor Spaces and Buildings received 12% of comments overall. 1.1 Public Spaces and Places Seating: The need for more seating in community places received the highest number of comments for both this theme and sub-category. Seating was required around town (including in shops/businesses); out of town; walk trails and at key locations. Seating with shelter and seating that accommodated specific physical needs was also regarded as important. Some of the current challenges were that seating is not high enough (e.g. for those with hip issues) and difficult to manoeuvre into such as the conjoined wood picnic tables and benches. Responses: p Plus 55 Community Supportive Research

u Unpaid Carers

v Stakeholders

WHO Research

DOLGC Collective Research

Having places to sit and rest if they tire (rest stops) is an important and necessary feature for older people when out and about in the community.

Lack of seating is a concern across metropolitan and non-metropolitan Shires for older people.

Parks/Public Open Spaces: There was a mix of comments around parks/public open spaces with some people happy with what existed and others felt there was a need for more and/or improvements of the established ones, including not selling off public spaces for infrastructure developments. Design was crucial to support engagement, usage and value. For example ensuring parks have seating to capitalise on sights/views as well as creating places that are welcoming to diversity and support cross-cultural activities. Responses: p Plus 55 Community Supportive Research

u Unpaid Carers

WHO Research

DOLGC Collective Research

One of the most commonly mentioned age-friendly features is green spaces which needs to consider and accommodate shared users including their safety as well as adequate amenities including shelter.

Access and safety is crucial for higher quality of life, including amenities, lighting and safety.

Community Facilities: Some people recognised the value of a multipurpose building that would bring a range of community services and resources together in one place. Others felt strongly about retaining the current location of the Senior Citizen’s Centre and Library, situated nearby to a main shopping centre. In addition quality and access of facilities varied across the town geographically and as such some areas needed more focus to ensure the standard was equal/on par to others areas. Nulsen, was noted as such an example. Responses: p Plus 55 Community Supportive Research

v Stakeholders

WHO Research

DOLGC Collective Research

Having buildings and shops near where older people live ensures easy access to these services and facilities.

Some specific locations (public open spaces) caused concern for older people as did safety and the accessibility. Intergeneration meeting places and community centres (as opposed to the traditional senior citizen’s centre) encouraged respect and inclusion as well as more affordable activities that can be enjoyed by everyone.

Public Toilets: There was a need for more public toilets in and around town as it was felt that they were few and far between and access was important, including in the evenings where some were closed. It was also felt that the cemetery toilets required improvements. Outings/activities were planned in accordance to where public toilets were and as such event locations were also limited areas where these were available. Responses: p Plus 55 Community Supportive Research

v Stakeholders

WHO Research

DOLGC Collective Research

Availability of clean, conveniently located, well-signed, handicap accessible toilets are regarded as important.

Lack of public toilets raised significant concern.

Beautification: Pride of appearance was important in the presentation of the town and community. It was felt that the industrial area and entrances needed improvements as did some parts of town including recognised ‘unkept’ areas and litter hot spots. Responses:

p Plus 55 Community

Supportive Research WHO Research

DOLGC Collective Research

Community cleanliness is an age-friendly feature and when not met can detract from older people’s quality of life. Foreshore Development: The foreshore development received many positive comments that identified various aspects of the area and associated amenities ‘as great’ (the exception was parking as noted in ‘Transport’). Responses: p Plus 55 Community Supportive Research

v Stakeholders

WHO Research

DOLGC Collective Research

A communities natural surroundings is seen as an age-friendly feature, in particular green spaces.

Older people recognised the value of the natural and man-made assets.

Jetty: The jetty was identified as needing an upgrade as was noted as neglected and with improvements would have greater usage and access to the plus 55 population and community as a whole. Responses: p Plus 55 Community Supportive Research WHO Research

DOLGC Collective Research

Barriers of physical access can discourage older people Interaction and community cohesiveness is supported from participation. by places where people can walk safety.

1.2 Safety Based on the feedback people generally felt safe, however vandalism and better lighting in existing spaces required consideration. Responses: p Plus 55 Community Supportive Research

u Unpaid Carers

v Stakeholders

WHO Research

DOLGC Collective Research

Safety and a sense of security (across many of the topics) is a concern for older people regardless of the level of danger. It impacts on their willingness to participate in the community and as such their independence, connections, health and well-being. Going out at night often creates fear as does public areas with lack of lighting or visibility of crime/illegal behaviours.

Feeling safe in their surrounds supports quality of life and interaction which in turn leads to enhanced community cohesiveness.

1.3 Other Comments Other areas that received comments included: Plus 55 Community: Questions relating to the location of children’s playground opposite the Pier hotel and that it was too small, others felt the playground was great; a need for better customer service in shops and concern over the closure of shops (empty shop fronts); café options available on the weekend in particular on the foreshore; retainment of Museum Park; better use required of Visitors Centre; and appreciation of the swimming pool. Stakeholders: Closure of shops a concern due to expensive rents and the new James Street Park opposite the Pier hotel was too small. Supportive Research WHO Research

DOLGC Collective Research

Good customer service is considered an age-friendly feature. Barriers include long queues/waiting times for service and closure of local shops which can result in further travel and less interaction.

Overall Transport received 20% of comments. 2.1 Public Transport Public transport received the highest number of comments for this theme. Transport was crucial to providing access to services, facilities and for participation. Challenges included living outside of the central town site; not having a vehicle and/or licence (particularly for those who were older and could no longer drive); having to rely on others to go anywhere; cost of using taxis; costs associated with vehicle ownership and contributes to social isolation (some plus 55 won’t ask for help). A regular public bus service was deemed the answer to this issue however associated operational expenses were significant barriers to progression. The concept had also been trialled several years ago although did not gain user support at the time. Some people felt this was due to lack of awareness and length of trial period. With a community heavily reliant on cars for access, it felt it was important to revisit and support. Responses: p Plus 55 Community Supportive Research

u Unpaid Carers

v Stakeholders

WHO Research

DOLGC Collective Research

Accessible and affordable public transport is a key factor in influencing active ageing as well as the lifestyles of older people.

Lack of public transport was a major issue for older people, particularly those without a licence and those who lived in non-metropolitan areas where it did not exist. This was especially relevant to accessing health care, social engagement and getting from one locality/ town to another.

2.2 Parking Parking Spaces: More and better parking was a requirement. Parking spaces were often too small (in width) and/or awkward to access (in design), in particular within the Woolworths Shopping Centre carpark. There was not enough parking spaces around town in particular on the foreshore and near the hospital, library and Senior Citizen’s Centre. Vans or large vehicle parking was also a problem. Castletown IGA was acknowledged for their wider parking spaces. Parallel Parking: The Foreshore development’s replacement of angle parking with parallel parking received much unfavourable discussion. Not only was there a notable preference for angle parking but it was also felt that the parking spaces were reduced and parking manouvers impacted on the flow of traffic. Responses: p Plus 55 Community Supportive Research

v Stakeholders

WHO Research

DOLGC Collective Research

Inadequate parking facilities are identified as a barrier to older people including width of carparks (to load wheelchairs), no-drop off/pick-up points and proximity of parking to buildings. ACROD Parking: There was not enough ACROD parking in town at various locations, in particular at the Woolworths Shopping Centre. In addition monitoring was required as a not all users had an ACROD sticker displayed. Responses: p Plus 55 Community Supportive Research

u Unpaid Carers

WHO Research

DOLGC Collective Research

Lack of handicap parking bays is an issue as is the lack of respect by ineligible uses of handicap parking bays. Time Limits: One hour parking limits zoned in some areas was not long enough and needed to be extended or removed altogether. On the other hand some were grateful that charged parking meters were not in place. Responses:

p Plus 55 Community

2.3 Pathways and Roads Walkways: There were many positive comments about the walkways and there were a number of comments for these to increase in and out of town. It was also noted that walkways (including gravel paths) needed to be kept clear from overgrown plants and litter, plus where possible be protected by shade/shelter. Responses:

p Plus 55 Community

u Unpaid Carers

v Stakeholders

Cycle ways: Also received a similar number of positive comments. Cycle ways were also encouraged to expand in and out of town creating greater bike access and reducing pathway congestion in busier locations. It was noted that cyclists education would be beneficial on cycle ways (e.g. use of bell, speed, shared usage etc.) and roads. Responses: p Plus 55 Community Supportive Research

u Unpaid Carers

WHO Research

DOLGC Collective Research

Condition of walkways impacted on an older person’s ability to utilise these, for example issues lay with potential hazards/obstructions, width for wheelchairs, smooth and easy access surfaces, and high curbs. Both walkways and cycles ways support an age friendly community however these are not without hazards such as shared cyclist and pedestrian usage.

Inadequate footpaths was a high concern for metropolitan and non-metropolitan areas as was dual use walkways that were shared with cyclists and skateboarders. Taking into account the older person’s capacity to move aside quickly it was felt that it is beneficial to have both walkways and cycle ways to reduce the likelihood of collisions.

Crosswalks and Intersections: Signage and community education to inform both pedestrians and vehicles (including tourists) as to the rules’ at the roundabouts. Currently these caused confusion and users were not clear who had the right of way (for example respondent’s views differed as to what was correct). Lack of crosswalks was a challenge for all ages. Various identified locations need a crosswalk or similar to improve road safety for both pedestrians and road vehicles. Roundabouts (with relation to vehicle congestion) were not always effective however having no traffic lights in Esperance was favoured. Responses:

p Plus 55 Community

v Stakeholders

Cannery Arts Centre: Entry/exit by vehicle was causing a number of problems for those visiting the Centre, due to the frequency and speed of oncoming traffic as well as visibility with the bend in the road. One community group had stopped using the facility for this reason. A crosswalk (as above) was also supported for those accessing Cannery via the beach and vice versa. Responses: p Plus 55 Community Supportive Research WHO Research

DOLGC Collective Research

Crossing the road safely is a concern, in particular vehicles not following traffic signals and giving way to pedestrians. The volume and speed of vehicles create barriers for older people as pedestrians and drivers. For example ineffective traffic calming devices, inadequate signage that is obscured or poorly positioned, road conditions and the disregard for traffic rules and regulations.

2.4 Mobile Scooters/Wheelchairs Access: Access for mobility scooters and wheelchairs was required to enter/exit some public, medical, service, retail and government buildings. This also included a need for mobility scooter parking areas. Wheelchair access on walk trails was also encouraged. Responses: p Plus 55 Community Supportive Research WHO Research

v Stakeholders DOLGC Collective Research

Examples of features that support an age-friendly buildings include ramps, wide doorway and passages, rest areas with comfortable seating and elevators. Important for health facilities is barrier-free structures and mobility, as is good building access for people with a disability. Education: Mobility scooter usage education was noted due to some unsafe user actions (e.g. rules, regulations, right of way, and safety). A mobity scooter licence was suggested as was education to support safer shared usage of roads and paths for all. Responses:

p Plus 55 Community

v Stakeholders

Supportive Research WHO Research

DOLGC Collective Research

Need for mobile scooter training and community awareness with relation to safety on footpaths and roads.

2.5 Other Plus 55 Comments Other areas that received comments included: Plus 55 Community: Uncertainty and expense of air travel. Regional bus services was an alternative however was a long trip (approx 10 hours one way). Many chose to drive to Perth for medical appointments (8 hours one way) returning straight after their appointment, usually a three day turnaround; a number of varied road issues were noted as well as driving behaviour and signage; a few people commented that they were happy with what existed currently. Stakeholders: There was concern regarding air travel including cost/expense, irregularity, unreliability and the future air contract. Cheaper airfares for the plus 55 population was a suggestion; road conditions and speed was also noted. Supportive Research WHO Research

DOLGC Collective Research

Refer 2.3 ‘Crosswalks & Intersections and Cannery Arts Centre’ Supportive Research’.

For those in non-metropolitan areas getting to Perth for a specialist medical care becomes more acute with no or limited transport.

Housing received 10% of comments overall. 3.1 Affordability/Affordable Options

Cost of housing and associated costs such as rent and rates was a notable concern and were now comparable to Perth. There were numerous comments regarding the high or increasing costs and that there was a need for more affordable options to be available, including Homewest options. This was particularly the case for low income earners or those on a single income. There was also a long waiting period for public housing. Some people had moved out of the area as a result of the increasing costs and others who had sold their houses to downsize found they could not afford to buy again. Smaller housing was suggested although options available would need to vary (see 3.2 Options). Responses: p Plus 55 Community Supportive Research

v Stakeholders

WHO Research

DOLGC Collective Research

Cost of housing (including rent) is a major factor that influences where older people live and their quality of life. Some older people are living in houses too big for them but cannot afford to move. Lack of low-income housing is a barrier with access to low-cost publichousing an age-friendly advantage.

Access to appropriate and affordable housing is a greater concern to older residents in non-metropolitan Western Australia.

3.2 Housing Types Lifestyle Village/Retirement Estate: There was significant interest for a plus 55 housing area, whether that be a combined facilities and housing lifestyle village or a designated housing area for retirees/plus 55s. Noted considerations included close to the town centre for access purposes; enough land area for boat/caravan storage and to cater for the plus 55 Indigenous community. Those who currently lived in retiree areas, especially near the town centre, were happy with their housing. Responses:

p Plus 55 Community

Options: Smaller housing lots for plus 55 community, either units or cottage style housing, were suggested. On the other hand some wanted to see a range of housing options available and not to make the assumption that all plus 55’s wanted smaller lots. Again location was important for scooter and access purposes. Responses:

p Plus 55 Community

Supported Housing: A number of comments recognised the need for various supported housing options including Homecare. Other examples were crisis accommodation, and housing for those with a mental health issue; disability; post-hospital care and for the homeless. Responses:

p Plus 55 Community

v Stakeholders

Supportive Research WHO Research

DOLGC Collective Research

Range of housing options in the local area to accommodate changing needs is regarded as an important age-friendly feature as is sufficient space and privacy. Older people can be concerned about not being able to find accommodation in their local area and may not have good knowledge about the options available.

Accessible location and close to services is an essential factor for independence and quality of life. Residents taking part in the research enjoyed living in their own neighbourhood. Concern over options available if no longer can remain in own home, e.g. retirement villages, aged-care accommodation and nursing homes. Also concern over limited access to support services to remain in their home (e.g. meals on wheels, cleaning and minor repairs to home). Carers, especially those who were aging, had major concerns about housing availability and lack of-inhome support for their loved ones.

Development and Design: Planning now for future plus 55 housing was deemed important as was securing the land for these developments. Housing design was also relevant to ensure that it was easily adaptable and universal to support changing needs, independence and installation of aid equipment as required. It was suggested to provide incentives to encourage people to build ‘lifespan’ (whole of life) housing. Responses: p Plus 55 Community Supportive Research

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Housing design can affect the ability to remain in their home and as such various areas need consideration including large enough area/doorways to accommodate a wheelchair, equipped to deal with weather conditions (e.g. air-conditioning/heating) and adaptable features that can be modified for changing needs.

Design of individual homes and modifications of dwellings are vital for enabling older people to remain in their homes. Important to better manage the long term planning needed to meet housing needs of older people and help them to remain in their community.

Nursing Home: More rooms/units at the nursing home for both individuals and for couples. There was often a waiting list and in some cases people had to go elsewhere (out of town). Responses: p Plus 55 Community Supportive Research

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A common concern is the lack of adequate and affordable options in the community to care for older people no longer able to live in their own home, with lack of vacancies one of the most frequent complaints.

Refer 3.2 ‘Lifestyle Village/Retirement Estate, Options and Supported Housing Supportive Research.’

3.3 Maintenance Verge Collection: Verge collection would be most beneficial to the plus 55 community in particular where they did not have access to a trailer (or similar), vehicle and/or towbar and could not access the rubbish tip (in turn retaining the rubbish on their property). This would also have potential to reduce untidiness around some housing by having the opportunity to clean up the yards. Responses:

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Presentation: The low standard of presentation of some houses/areas (in particular rentals) was deemed unsightly and messy, including overgrown verges and roads. It was noted that an overgrown/untidy front yard was often one of the first signs (in the service industry) of a plus 55 needing home help. Standard of presentation was also linked to safety and as such improvements in this area may also improve a sense of safety. As one person said safety and security is vital for peace of mind. Responses:

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Cost and having unknown (potentially non-reputable) maintenance workers in their home can be barriers to home maintenance. Having affordability and dependable workers who are competent in working with older people are important. Public housing and rental accommodation were noted for their problems with maintenance. Feeling safe in the home environment is essential as older people can feel insecure in particular if they live alone.

Important to have access to and affordable maintenance services as this caused concern. Hoped more services would be available when they needed them.

3.4 Other Plus 55 Comments Other areas that received comments included: Plus 55 Community: Needed more (affordable) rental accommodation; older residents wanting to sell their homes maybe up for significant costs associated with building inspections (prior to sale) resulting in financial hardship; and more information available regards to housing (including Homewest information). Stakeholders: Housing tenants of Homewest needed better consideration with regards to placement in relation to supporting age-friendly Homewest housing. For example a disruptive neighbour in Homewest strata housing could cause stress, fear and insecurity for a plus 55 which in turn impacts on their well-being (e.g. mental health, social engagement and support needs). Supportive Research

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Refer 3.2 ‘Lifestyle Village/Retirement Estate, Option, Supported Housing and Nursing Home’ Supportive Research and 3.3 Maintenance ‘Verge Collection and Presentation’ Supportive Research.

Refer 3.2 ‘Lifestyle Village/Retirement Estate, Options and Supported Housing’ Supportive Research.

Overall Social Participation received 12% of comments. 4.1 Clubs, Groups and Social Activities

Social Engagement: A prominent number of positive comments acknowledged the availability, options and experiences of clubs, groups and social activities in Esperance; with those involved well connected and socially engaged. Some recognised that there were still many plus 55’s not involved but were not sure how to encourage their participation. Some felt there were cliques in groups. Responses: p Plus 55 Community Supportive Research

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Social participation and social support are strongly connected to good health and well-being throughout life. Various reasons as to why isolated people find it more difficult to associate with others.

Actively encouraging participation supports a sense of belonging, value to the community and fosters community integration.

Senior Citizen’s Centre: There were a number of positive statements about the Centre and what activities it had on offer. It was noted that it was important to keep it functioning despite reductions in its funding. Others felt too young and active and therefore did not use the centre, viewing it as a facility for the aged community. Responses: p Plus 55 Community Supportive Research WHO Research

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Many people who are involved with groups and clubs A positive age-friendly feature is a dedicated senior’s for older people are very satisfied with their activities. centre, older people valuing the opportunity to get Older people feel particularly respected and included together. in seniors clubs.

Entertainment Options: It was felt that the calibre and quantity of entertainment visiting Esperance had dropped, although the efforts of the organiser was also recognised. There was an interest for 50s/60s, intergenerational, over 55’s specific and local entertainment. Responses: p Plus 55 Community Supportive Research WHO Research

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A variety of both targeted and integrated activities provides a broad and diverse range of choice for more people. Indigenous Engagement: Apart from the Gumtree Church and the occasional art project there were generally no specific plus 55 activities targeted at the Indigenous community. While clubs, groups and social activities in Esperance were inclusive, there were unintended factors that deterred indigenous engagement. For example cost of participation; barriers relating to transport/access; full time care of grandchildren (and associated impacts such as financial, family support and available time) and/or cultural diversity - socially and in interests/activities. The plus 55 Indigenous community could benefit from targeted social participation that took into account these factors including childcare/free out of school activities and transport to these for children in their care. Responses: Supportive Research

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Constitution and design of a community can encourage the integration of people from various backgrounds, ages and cultures. Cultural, educational and traditional activities remain important to older people. Reluctance to join associations and clubs can be as a result of not knowing anyone or the activities are not appealing.

Refer 4.1 ‘Access/Transport’ Supportive Research and 4.2 ‘Affordability’ Supportive Research.

Plus 55’s Specific activities: In most part it was felt that the over 55’s were well catered for with regards to activities including those outside the Senior Citizen’s Centre. A few felt there needed to be more and some at night; others preferred earlier evening or matinees. There was interest for activities specifically aimed at the 50 to 65 age group, including after-hours activities for those that worked. Responses: p Plus 55 Community Supportive Research WHO Research

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Refer 4.1 ‘Senior Citizens Centre’ Supportive Research and ‘Entertainment Options’ Supportive Research. Awareness and Involvement: Lack of information and promotion meant that many of the plus 55’s were not aware of what was available. This was particular the case of new residents who also sought support to meet people and develop connections. Responses: p Plus 55 Community Supportive Research

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Older people need to know about activities and opportunities in order to participate.

Identified barrier was the lack of or the difficulty in accessing information about events; if information dissemination was lacking it hindered social participation.

Group/Club Management: There were a number of issues relating to club/group management including viability, committee participation, attracting members and underused club facilities. Responses: p Plus 55 Community Access/Transport: Having organised transport to and from events and social activities was the important link for plus 55 engagement. Transport access played a large part in determining whether the plus 55s could or could not be involved/attend and therefore participate. Responses:

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While older people may be aware of events and activities for many they were inaccessible. Provision of public, community transport or other transport would improve accessibility.

Lack of transport options was cited as the major obstacle in accessing activities in both metropolitan and non-metropolitan areas.

Carers: Social engagement and connection was important to Carers although respite support was an important factor. Initiatives such as carers and their partner dinner parties were popular for socialisation with the required support. Overnight respite would also be beneficial. Responses: Supportive Research

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Caregivers, many of whom are older people themselves, are particularly vulnerable to feeling isolated. Social options for older people with a disability, respite and day programs would support both caregivers and those needing care by giving them more opportunity to connect with the community.

The range of events, facilities, the timing and cost of events and availability of transport options can all support or hinder the participation of individuals.

4.2 Affordability

The cost of participation could be a deterrent and prohibitive to members of the plus 55 community with regards to joining clubs, participating in workshops/classes and attending facilities such as the swimming pool. The Civic Centre ‘entertainment’ was particular noted as becoming more expensive and too costly to attend (in particular for low income earners). Responses: p Plus 55 Community Supportive Research WHO Research

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Cost of activities is frequently mentioned which can Cost of attending events is a barrier for social hinder or support attendance; those that are free participation. or at least affordable facilitate participation by older people. Due to high insurance costs not-for-profit organisations are obliged to charge prices for activities which they know may discourage participation.

4.3 Isolation/Loneliness

A number of people shared feelings of isolation and loneliness. This was particular the case when they were single (e.g. widow/widower etc). Some wanted to see the initiation of plus 55 singles activities so that they could meet/socialise with others who were on their own. It was also recognised that it was easier to become isolated as they got older, in particular if they were unable to leave their home very much. Responses: p Plus 55 Community Supportive Research

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Social contacts may have eroded after the death of a spouse and then gradually other family members and friends. Their health may be declining limiting their ability to participate.

An identified barrier was lack of confidence in socialising. Also older people who do not participate are likely to be most at risk or suffer from social isolation.

4.4 Other Plus 55 Comments Other areas that received comments included: Unpaid Carers: Some people were happy in their own space and doing their own thing. They may be inclined to get out and help someone therefore it was important not to create limitations/barriers so they can have the option to engage when they want to.

Respect and Inclusion received 6% of comments overall. 5.1 Respect Respect: A number of people felt less respected and valued as an ‘older’ person and identified the attitude toward the plus 55’s could be improved with specific relation to empathy, time, compassion and consultation. As people got older that had much less choice and control over their lives, in turn this left them more open to vulnerability or exploitation. Others felt Esperance was an age-friendly community and shared the positives. Responses: p Plus 55 Community Supportive Research

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Older people generally experienced respect within their community. There were some cases where people had been impatient, rude and criticised older people. Some commercial and professional services are seen as disrespectful and inconsiderate to older people’s needs.

Incidents where an older person is ignored or treated without respect can have a serious flow-on effect; for example a negative experience could make the person increasingly wary of engaging with others for fear of a similar experience.

Perception: Generally the plus 55’s felt stereotyped with many not relating to this or associating themselves as a ‘senior’. It was felt that discrimination was supported by media, for example listing an age with an incident. This was not helped by a town street sign displaying ‘Slow Aged’. The perception of this age group could also be an internalised view by those within the age group. Young-minded plus 55s felt being active in mind and body would reduce these personal perspectives and effects. Responses: p Plus 55 Community Supportive Research

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As a group there is a perception that older people are demanding and a drain on public resources. Education about aging through age-friendly advertising in the media, advertisements with attractive depictions of aging and presentations of older people in realistic and non-caricatured ways could be beneficial.

5.2 Inclusion Inclusion: Some of the challenges around inclusion were, as a newcomer to the area; some groups could be ‘clique’; a need for mixing across groups to improve harmony; being a ‘new/young’ community there needed to be more acceptance for the community as its members became older; less inclusion in some geographical locations (e.g. Nulsen) and the need to be more open minded/flexible. Homecare played a significant part in supporting inclusion and without it would result in more exclusion of the plus 55 community. ‘Inclusive’ focused projects supported engagement. Responses:

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Diversity: Views varied around diversity. Activities and groups were deemed inclusive to all diversities and there was something for everyone, however it was also recognised that some demographics were not represented. Having more intergenerational activities and targeted participation in groups was important to support interest and respect across the age groups. In was also important to support inclusion and understanding of people with a disability or mental illness (etc.) through community interactions and engagement. Responses:

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Indigenous Inclusion: There was a number of comments around the inclusion of Indigenous people from both the community and stakeholders. Examples included Senior Citizens Centre could aim to target and include elderly Indigenous people in their events; Indigenous plus 55s often had many more barriers for example as carers for family and others in their community; plus they had family around them to prevent loneliness which could have the opposite effect and was very draining. It was unsure how welcomed indigenous 55’s would be and feel in existing clubs as such there was a need for a neutral space/meeting place that supported sense of belonging, connectedness and acceptance as well as breaking down any barriers. Responses:

p Plus 55 Community

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The extent to which older people participate in social, civic and economic life of their community is also closely linked with their experience of inclusion.

Many felt respected and had plenty of opportunities to be included however they recognised that others not involved in the research may have a different view. Multi-generational opportunities were seen to be important in building tolerance and understanding between the generations and creating a more cohesive community.

Access: Access into buildings and places and transport could be a challenge (e.g. ramps, scooter access, door width, beach etc.), in particular for those with a disability. The plus 55s lives and lifestyle could change quite quickly through an illness or accident and as such it was important that they did not have barriers to engagement. Responses: p Plus 55 Community Supportive Research

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Refer 2.4 ‘Access’ Supportive Research. Socio-Economic: There were concerns over the growing gap between the ‘haves’ and ‘have nots’. Also that the person needed to be valued and not their bank account. Responses: p Plus 55 Community Supportive Research WHO Research

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Many older people feel excluded from society because of their low income which included those fully or partially dependant on government allowances.

5.3

Other Plus 55 Comments

Other areas that received comments included: Plus 55 Community: Customer service was lacking in some shops/cafes noting a poor attitude in some cases. On the other hand some businesses had gone out of their way to provide assistance. A number of people felt very happy in this area with no issues and acknowledged a friendly community. Supportive Research WHO Research

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Refer 1.3 ‘Other Comments’ Supportive Research.

Overall Civic Participation received 11% of comments. 6.1 Volunteering Volunteers: Many people were actively volunteering and acknowledged the many positives including the associated rewards with this activity including a great way to meet people. The Esperance Volunteer Resource Centre was also noted for the great work they did in coordination, connections and support however was noted that it could do with a boost. Responses: p Plus 55 Community Supportive Research

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Benefits of volunteering include self-worth, (purpose/ feeling useful) feeling active, maintain their health, social connections rewarding and prevents isolation. Value recognised of well-developed volunteer centres to assist in some places.

Sense of feeling valued when volunteering and generally welcomed the opportunities to volunteer in their community to give something back.

Checks and Qualifications: Deterrents to volunteering for some included the requirements of police checks and/or similar, feeling this invaded their privacy or was unnecessary. Others found the proof and/or need for qualifications, experience and/or training off putting and just wanted to volunteer without the fuss. Sometimes the plus 55’s felt not listened to if their knowledge was perceived as ‘out of date’. Responses: p Plus 55 Community Supportive Research

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Increasing paperwork contributes to the decline of volunteers. Volunteer Opportunities: Wanted to see more people volunteering (of all ages) to support the continuation of clubs, groups, support, events etc.; more promotion and advertising of the opportunities available; and diverse activity options available (e.g. outdoor volunteering options). Responses: p Plus 55 Community Supportive Research

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Concern of decline or change in volunteer sector and that younger people are failing to replace older people. Older people wanted more volunteer opportunities and a greater range of options. They also wanted to find out about the opportunities, specifically those that were most suited to them. Challenges: Challenges in volunteering included transport access, in particular for a person with a disability; not knowing who they were going to volunteer/work with could be a deterrent; volunteer management within organisation plus volunteer expectations; and not getting involved as do not want to be on the committee. Responses: Supportive Research

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Older people face problems getting to and from voluntary jobs. Un-reimbursed expenses or liability issues (potentially with the voluntary organisation) impede ability or willingness to volunteer.

Issues associated with volunteering which also potentially reduce volunteer rates include transport and fuel costs, and the lack of others willing to step up to replace aging volunteers.

6.2 Employment Plus 55 Employment: It was difficult to attain employment in the plus 55 age group as there were limited job options as well as feeling discriminated against as younger people were preferred. On occasion they were told to volunteer instead or apply for a pension as finding a job would be difficult. They wanted a greater focus on work ethics, skills and experience by employers plus more availability of casual, part-time and job share positions. Also there was potentially a need to support and build confidence in those seeking employment. Responses: p Plus 55 Community Supportive Research

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Eager and willing to work and have the experience and qualifications to work, however older people face a variety of barriers to finding work. An identified problem was not having the information and tools to match the skills and needs of older workers with those of employers. Comments made around flexibility from employers in terms of hours and seasonal or temporary employment.

Concern was expressed that employment opportunities for older people to engage in paid work were limited and it was often an area of age discrimination. Important that all sectors of the community be vigilant to ensure older people are not discriminated against when seeking work or remaining in work.

Business Development: A number of people wanted to see new business support and encouragement of new industry to town. While this may potentially benefit the whole of the community it could also increase job availability and business ownership for the plus 55 population. Responses:

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Suggested creating entrepreneurial opportunities for older people as a way for them to make money and participate in the workforce.

6.3 Education and Training Specific training and education aimed at the plus 55 population was limited. This was particularly important if they were looking for work. Lifelong learning was to be encouraged as was providing varied formal and informal learning opportunities. The Library was recognised for the interesting training it provided to the plus 55 community. Responses: p Plus 55 Community Supportive Research WHO Research

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Some older people feel they lack the job skills (largely surrounding the use of technology) needed to compete in the workforce. Training is seen as a way to enable older people to connect with the workforce and to participate as volunteers.

6.4 Engagement Engagement and Decision Making: While some people were apathetic in providing input and being engaged, there were also those who wanted to be actively informed, involved and part of planning or decision making processes. It is seen as important to create and support this opportunity for those who are interested for improved outcomes and plus 55 community ownership and representation. Responses: p Plus 55 Community Supportive Research

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In general, older people are interested in and willing to participate in civic functions (engagement) however the opportunities may be limited. In addition decisions concerning older people are taken without consulting them.

Many local governments reported that older people were pleased to have the opportunity to be consulted by their local government on matters that affected them.

Leadership and Mentoring: Many sought more leadership and mentoring opportunities in particular in community projects and in sharing knowledge, skills, expertise and wisdom to others who would benefit (e.g. local businesses). Responses: p Plus 55 Community Supportive Research WHO Research

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Shared experiences involving the loss of leadership responsibilities and others reluctance to listen to advice from older people. Re: Intergenerational opportunities, older people pass on traditional practices and knowledge and experiences, while younger people offer information about newer practices and help older people navigate in a rapidly changing society.

6.5 Other Plus 55 Comments Other areas that received comments included: Plus 55 Community: Important to value all volunteers and ensure they have positive and connected experience’s; volunteering may lead to employment opportunities; and there are still many employed in this age group.

Communication and Information received 10% of comments overall. 7.1 Communication Methods Distribution: The plus 55 community accessed information through an extensive range of communication forms with the top two methods being the newspaper and posters/flyers or noticeboards located in key locations. A few people mentioned the rotary signs placed around town and that strategic location of signage/posters was paramount to be effective. The next four were similar in popularity being post/mail, email, community meetings/newsletters and social media. A number of the plus 55 community commented that they did not use technology however the feedback and response suggests that this cannot be assumed for the whole of the plus 55 community. There were a good proportion that favoured this form of communication however similarly there were also those who did not. Other noted methods included word of mouth, radio and via telephone. A number of people felt that there needed to be more promotion and advertising for events and clubs etc. Responses: p Plus 55 Community Supportive Research

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Expressed central concern is having relevant information that is readily accessible to older people with varying capacities and resources. A frequent barrier is lack of awareness of available information or services, or not knowing how to locate needed information.

Without access to timely and accurate information older people can quickly lose their vital connections to community activities. Improvements in communication and information including a variety of strategies to reach all people, dissemination and information areas. Wanted to see improvements in information about events, activities, services and social participation opportunities. In the non-metropolitan areas ‘wordof-mouth’ was cited as being a good transmitter for information.

7.2 Technology and Training While a number of the plus 55 community did not use or have access to a computer and/or ‘smart’ technology there were also a number who felt it was important to support, utilise and understand. There were two aspects to this response, one being that Esperance take advantage of the advancing technology to grow and improve access in the community, for example health, education and support/carer services. The other angle was having access to support and training in technology (including social media). Responses: p Plus 55 Community Supportive Research

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Many older people experience a sense of exclusion because they do not use computers and the internet. Affordable public access to computers for older people in community centres, older people’s clubs, public services and libraries is an important age-friendly feature. Preferably, community training needs to be adapted to individual needs, pace of learning and ideally given by a trusted person. Like other citizens, older people have a personal responsibility to keep abreast of new information by staying involved in community activities and to make an effort to adapt to change and take the risk to learn.

7.3 Internet and Mobile Coverage Phone and internet coverage across the Shire and in particular areas outside of town (including farming areas) was an issue. It was either slow, intermittent or not at all. Responses:

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7.4 Reliable Information There were various comments with regards to information that was circulating amongst the community that was not necessarily correct. This in turn often resulted in misunderstandings and/or unnecessary concern/s. The plus 55 community wanted to be informed as well as have improved communications to ascertain accurate information and awareness, in particular where the information was applicable to the Shire of Esperance. Responses:

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Getting relevant and timely information is important. A common problem was insufficient up to date information on important matters such as health, legal rights, benefit entitlements, services and community events.

Overall Community Support and Health Services received 19% of comments. 8.1 Community and Care Services Community Health Centre: The Community Health Centre was recognised for the various services it had provided but also noted was the diminishing services that had been previously valued and patronised. In particular people would like to see the return of the Women’s Health Clinic. Waiting periods could also be long. Responses:

p Plus 55 Community

Homecare: Many positive comments were reported of Homecare including the staff and the help provided. On the down side the gap for the service-user to pay was increasing, services declining and the criteria eligibility was becoming more stringent which would not only reduce care services but also services that supported social interaction and engagement. Responses: p Plus 55 Community Supportive Research

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Consistently recognised was the need for a wide range of home support and care services, almost all wanted services that would allow them to tend to their health and personal care needs in their own homes. Some of the barriers experienced in getting homecare services included a general lack of such services, restrictive eligibility criteria and high costs.

Those in rural and regional areas highly valued the Home and Community Care Services (HACC) available to them. Concern that HACC services are already stretched and with an increasing numbers of older people requiring services, this problem may become more acute. Accessing services due to either ineligibility or high costs was a significant concern.

Active Aging: It is important for people of all ages including those in the plus 55 population community to stay active and healthy. Plus 55 women are more likely to be involved in active programs then men, whereby a heart issue or similar may be the motivation for males to become involved in a program. Healthy eating is also important however fresh food is costly which can limit this option. In addition fresh food is not available at ‘food bank’ for those who need support. Important to retain and implement plus 55 programs that support and encourage activity and access to healthy eating options. Responses:

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Transition: Can be difficult for plus 55 community to seek and accept they need support and care services. It can be confronting, people do not want to give up independence and/or may not think they need help or want to ask for it. The transition process could be ‘done a lot better’ for all included, including support and initiating low level help earlier on and not waiting for when the person is really struggling to cope. The latter can sometimes result in premature entry to a nursing home which may have been prolonged if they had received help much earlier. Responses: Supportive Research WHO Research Either there is a lack of or a need for improvement in health promotion and disease prevention including in areas such a preventive screening, physical activity, education on injury prevention and nutritional guidance.

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Indigenous Needs: Improved awareness and cultural education to create a better understanding in some of the unique or common challenges faced by plus 55 indigenous population. For example the complexity around family culture, care of extended families and support needs. There would also be value in an Indigenous Community Health Liaison Officer to improve health care and support. Responses:

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Intergenerational Carer’s: This was in particular for the plus 55 community who were carers of their children or grandchildren for reasons of necessity (e.g. mental health disability, drug issues etc.). Those in this age group may have trouble relating to their peers who did not have carer responsibilities. Respite and support was crucial for these carers and their health/well-being. Responses: Supportive Research

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Refer 8.3 ‘Mental Health and Support’ Supportive Research.

Needing attention is increasing support for carers in regional WA where respite services are lacking.

Low-Socio Economic: There is an increasing need for foodbank and other support/care services from people who have never required this before, many of which are concerned by this change in their circumstances. Demands on agencies also increase. Experience suggests some plus 55 who are coping with week to week living cannot afford anything out of the ordinary such as health issues and associated costs. Hence they may not act on or choose to seek medical services. This is particularly the case if it means travelling out of town as they have no extra money for accommodation and food etc. Financial counselling was a growing need for the area and not necessarily just for those with a low income. Responses: Supportive Research

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Healthcare costs are perceived too high everywhere, and the desire for affordable care is constantly expressed. Social services are said to be needed or improved, often to protect and care for older people with low income, e.g. shelter and protection for homeless and destitute people, meal services/ programs and discounts on utilities.

8.2 Health, Medical and Hospital Specialists and Allied Health Services: There is often a long waiting period to see specialists for medical tests and appointments. Services are reducing and more people are having to travel to Perth to see a specialist. Particular services that needed to develop included Esperance based low cost dental and denture services, surgery and palliative care. Responses: p Plus 55 Community Supportive Research WHO Research

v Stakeholders DOLGC Collective Research A frequent issue is the gaps in the provision of medical services and the location of specialist services; for many residents in regional areas these concerns were more keenly felt due to the distances required to travel for medical services, often requiring overnight accommodation in the metropolitan area.

Waiting Periods: Waiting periods to see a doctor (including booking an appointment) as well as at the hospital emergency were long and unsatisfactory. It was felt more doctors were required and for doctors to give more time to patients if and as required. Responses:

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Government Funding and Policy: A number of issues were recognised around this subject including inability to plan long term due to funding terms and no certainty to continue at end of contract (e.g. political, budget and priority changes). The bureaucratic processes of the aged care and health system were not beneficial and could have a domino effect on services. Criteria’s of plus 55 eligibility to access services and the government’s direction of user pay was very restrictive potentially resulted in not being able to help people that really needed the services. Responses:

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Agencies’s Relations: Interagency relations were in most part working well as a result of regular meetings, communications and partnerships. Working with clinical staff could be improved and understanding that it was a complex area to operate due to uncertainties and changes within the industry. Responses: Supportive Research

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Lack of coordination among (community social) services, causing needless complicated application formalities and gaps in services.

Better provision and coordination of services will be needed to meet the growing needs of an aging population. This includes the better management of existing services, and creation and authority to allow implementation of more flexible approaches in meeting individuals’ needs.

Parking: Finding parking near the emergency at the hospital was a challenge that needed to be improved as was scooter access into the hospital, easy accessibility of a wheelchair for use during visit and ACROD parking near the physiotherapist. Responses:

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Staff: Positive comments were made about the staff also recognising the pressures they were under to cope with the conditions and number of people. There was a concern of the high changeover of staff and noted improved work conditions for consideration. Responses:

p Plus 55 Community

8.3 Mental Health and Support Mental Health: Mental Health services were limited in Esperance. Challenges included a need for 24/7 access to services, awareness of services available, stigma around mental health, lack of specialised hospital services and trained staff, respite care needs, support for families members dealing with the situation; people falling through the service gaps and a lack of services in general (with some closing). Responses:

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u Unpaid Carers

v Stakeholders

Support: There is a need for more counselling services as there is a shortage. Some felt that there are a lot of good support services available however others were not sure of any support groups available. Specific support needs have been listed under varying titled topics within this theme, however in addition to those include support for the homeless, targeted art-based support activities, 24/7 support services, supported pet care for people who required medical treatment and a better understanding in health professionals of specialised areas such as adults with autism. Responses: p Plus 55 Community Supportive Research

u Unpaid Carers

WHO Research

v Stakeholders

DOLGC Collective Research

Various specific forms of care for older people emerges as either an asset or a gap including adult day centres, dementia care, respite care and training for caregivers, rehabilitation and palliative care. There is a lack of mental-health counselling services/ programs.

8.4 Out Of Town Medical Needs Patient Assisted Travel Scheme (PATS): The PATS program created challenges for many including its bureaucratic processes/system; no choice of doctor/specialist (even if the person had been seeing the same specialist for years); difficulties in finding out information; reimbursement delays, additional costs that were also essential but not covered; and covers only patient (required support/assisting person where applicable not covered). Responses:

p Plus 55 Community

u Unpaid Carers

v Stakeholders

Perth-Based Medical Needs: Out of pocket health and medical costs in Perth were expensive (e.g. travel and accommodation). The Perth medical staff and system did not necessarily understand or accommodate the distance challenges and logistics, for example changing appointments at the last moment warranting a longer stay after flights had been booked. A better discharge system was required to improve post health/medical support for regional people. A number of people chose to drive which was approximately 8 hours one way and would do a three day return stint; hence this may not good for their health condition/treatment. Responses: p Plus 55 Community Supportive Research WHO Research

v Stakeholders DOLGC Collective Research Refer 8.2 ‘Specialists & Allied Health Services’ Supportive Research

Online Services: An increasing number of services were becoming centralised and/or online with the local access points no longer available. Difficulties arise in that the unique factors, aspects and dynamics of each community are unlikely to be known or are considered in a response, rather a generic approach. Also the plus 55 community are not all confident in technology (e.g. fear of hacking, spam, viruses, loss of privacy etc.) and/ or have the capacity/interest in using. As a result they are unlikely to access online services and as such receive the required support, care or information. Responses:

v Stakeholders

8.5 Other Plus 55 Comments Other areas that received comments included: Plus 55 Community: There was a need for good health and medical information to be available including the scheduled visits of specialists, eligibility and opening times. The Royal Flying Doctor Service was well used. Supportive Research WHO Research

DOLGC Collective Research Information about what is available was reported as difficult to locate.

Community ProFile Below provides a brief statistical summary of the plus 55 population in the Shire of Esperance. The information applies to the area noted in the map adjacent (only) defined as the ‘Urban Centre-Locality’ by the Australian Bureau of Statistics. It is worth noting that the size of the region changed over the ten year period of 2001 to 2011, with 2001 and 2006 representing 39.9sqkm; and 2011 representing 30.1sqkm. Note: while the accuracy of the Census statistics could be questioned it is not the intent of this report to do so and information is provided as a general overview only.

Population • The defined region’s overall population was 9,919 (48.9% male and 51.1% female) with the Indigenous population representing 4.5%. (QuickStats, Esperance ‘Urban Centre-Locality’, ABS Census 2011) Plus 55 Population • In 2011, there was 2,661 people aged 55 or over, or 26.83% of the population. In comparison, 2001 had 1,456 of the same age group representing 20.149% of the population. • Over the ten year period there has been a percentage increase of 33.158% of those aged 55 or over however the overall population has only increased by 5.287%. • Below provides percentages of the plus 55 age groups as broken down in the 2011 Census for selected Esperance region and a comparison to Western Australia and Australia. Notably Esperance has a higher rate of 65 to 84 years populations compared to both Western Australia and Australia. (B04, Esperance ‘Urban Centre-Locality’, ABS Census 2006 and 2011; B03, Esperance, ABS Census 2001) Age Percentage Comparison Age Groups

Esperance

Esp to WA is

Australia

Esp to Aus is

11.222%

11.361%

i 0.139%

11.639%

i 0.417%

65 - 74 years

8.55%

6.812%

h 1.738%

7.567%

h 0.983%

75 - 84 years

5.293%

3.935%

h 1.358%

4.567%

h 0.726%

85 years +

1.764%

1.528%

h 0.528%

1.872%

i 0.108%

Plus 55 Population

26.83%

23.637%

i 3.193%

25.645%

h 1.185%

55 - 64 years

(B04, Esperance ‘Urban Centre-Locality’, Western Australia and Australia, ABS Census 2011)

The table below looks at the plus 55 population in five year age brackets for Census years of 2001, 2006 and 2011 over a ten year period.

(B04, Esperance ‘Urban Centre-Locality’, ABS Census 2006 and 2011; B03, Esperance, ABS Census 2001)

Social Marital Status by Age Age Groups

Registered Marriage

Defacto marriage

Not Married

55 - 64 years

65.967%

7.293%

26.74%

65 - 74 years

60.234%

4.386%

35.38%

75 - 84 years

52.998%

1.679%

45.324%

85 years +

31.405%

68.595%

(B06, Esperance ‘Urban Centre-Locality’, ABS Census 2011) Indigenous Status by Age Age Groups

Indigenous

Not Indigenous

Not Stated

55 - 64 years

1.797%

92.183%

6.02%

65 years +

1.098%

91.15%

7.752%

(BO7, Esperance ‘Urban Centre-Locality’, ABS Census 2011) Highest Year of School Completed Age Groups

55 - 64 years

65 - 74 years

75 - 84 years

85 years +

Year 12 or Equivalent

26.816%

20.353%

14.885%

11.864%

Year 11 or Equivalent

10.583%

7.647%

5.344%

4.52%

Year 10 or Equivalent

38.386%

28.941%

16.985%

10.734%

Year 9 or Equivalent

8.072%

12.235%

12.595%

8.475%

Year 8 or below

6.547%

16%

23.644%

22.599%

Did not go to School

0.269%

0.353%

0.573%

1.695%

Not Stated

9.327%

14.471%

25.954%

40.133%

(B16, Esperance ‘Urban Centre-Locality’, ABS Census 2011)

Community ProFile continued Non-School Qualification: Level of Education Age Groups

55 - 64 years

Postgraduate Studies

65 - 74 years

75 - 84 years

85 years +

5.333%

3.2%

Bachelor’s Degree

14.476%

10.133%

5.485%

3.226%

Advanced Diploma/Diploma

14.095%

13.867%

8.861%

6.452%

Certificate 1 to IV

39.048%

29.067%

23.207%

7.527%

Inadequately Described or Not Stated

27.048%

43.733%

62.447%

74.194%

(B40, Esperance ‘Urban Centre-Locality’, ABS Census 2011) Voluntary Work for an Organisation or Group Age

Volunteer

Not a Volunteer

Not stated

55 - 64 years

27.728%

64.222%

8.05%

65 - 74 years

32.629%

52.286%

14.085%

75 - 84 years

24.665%

59.273%

16.061%

85 years +

11.932%

69.886%

18.182%

(B19, Esperance ‘Urban Centre-Locality’, ABS Census 2011) Core Activity Need for Assistance by Age Age

Has need for assistance

Does not have need for assistance

Need for assistance not stated

55 - 64 years

4.924%

88.451%

6.625%

65 - 74 years

6.096%

86.284%

7.62%

75 - 84 years

18.582%

71.648%

9.77%

85 years +

45.714%

48.571%

5.714%

(B18, Esperance ‘Urban Centre-Locality’, ABS Census 2011) Unpaid Assistance to a Person with a Disability by Age Age

Provided Unpaid Assistance

No unpaid assistance provided

Unpaid assistance

55 - 64 years

13.53%

78.047%

8.423%

65 - 74 years

10.903%

73.974%

15.123%

9.16%

72.519%

18.321%

5.114%

74.432%

20.455%

75 - 84 years 85 years +

(B21, Esperance ‘Urban Centre-Locality’, ABS Census 2011)

not stated

Total Personal Income - Weekly Age

55 - 64 years

65 - 74 years

75 - 84 years

85 years +

% of plus 55

7.61%

2.69%

2.29%

4.489%

$1-$199

4.834%

4.561%

2.481%

6.78%

4.415%

$200-$299

8.774%

21.17%

20.42%

10.169%

15.114%

$300-$399

9.49%

20.702%

26.718%

24.859%

17.471%

$400-$599

12.981%

14.386%

11.832%

13.559%

13.244%

$600-$799

10.922%

9.591%

6.87%

5.085%

9.315%

$800-$999

10.474%

4.561%

4.198%

4.452%

6.958%

$1,000-$1,249

8.236%

3.626%

1.527%

4.901%

$1,250-$1,499

5.551%

3.626%

1.695%

3.591%

$1,500-$1,999

7.341%

1.637%

1.336%

3.853%

$2,000 or more

5.013%

1.988%

1.145%

2.955%

Not stated

8.774%

11.462%

21.183%

33.333%

13.692%

Negative/Nil income

(B17, Esperance ‘Urban Centre-Locality’, ABS Census 2011) Labour Force Status by Age Age

55 - 64 years 65 - 74 years 75 - 84 years

85 years +

Employed, worked: Full-time(a)

32.079%

6.565%

2.099%

Employed, worked: Part-time

21.326%

11.137%

2.672%

Employed, away from work(b)

5.376%

1.290%

1.145%

1.705%

Hours worked not stated

1.075%

0.703%

Unemployed, looking for: Full-time work

1.165%

Unemployed, looking for: Part-time work

0.806%

Total labour force

61.828%

19.695%

5.916%

1.705%

Not in the labour force

31.541%

71.278%

82.252%

84.659%

6.631%

9.027%

11.832%

13.636%

Labour force status not stated

(B42, Esperance ‘Urban Centre-Locality’, ABS Census 2011) Occupation by Age Age

55 - 64 years 65 - 74 years 75 - 84 years

Managers

15.868%

27.545%

Professionals

13.174%

14.371%

Technicians & Trades workers

12.725%

7.186%

9.880%

11.377%

13.922%

12.575%

5.988%

3.593%

Community & Personal Service workers Clerical & Administrative workers Sales workers

68%

12.275%

7.186%

Labourers

14.671%

14.371%

1.497%

1.796%

20%

77.315%

19.329%

2.894%

Age Group Percentage for Plus 55

100%

12%

Machinery Operators and drivers Inadequately described/ Not stated

85 years +

0.463%

(B45, Esperance ‘Urban Centre-Locality’, ABS Census 2011) 55

References Australian Bureau of Statistics 2001, ‘Esperance, WA (UCL508800) (Urban Centre-Locality’), Basic Community Profile, viewed October to December 2015, www.censusdata.abs.gov.au/census_services/getproduct/census/2001/communityprofile/ UCL508800?opendocument&navpos=220 Australian Bureau of Statistics 2006, ‘Esperance, WA (UCL508800) (Urban Centre-Locality’), Basic Community Profile, viewed October to December 2015, www.censusdata.abs.gov.au/census_services/ getproduct/census/2006/communityprofile/UCL508800?opendocument&navpos=220 Australian Bureau of Statistics 2011, ‘Esperance, WA (UCL514002) (Urban Centre-Locality’)’, Basic Community Profile, viewed October to December 2015, www.censusdata.abs.gov.au/census_services/ getproduct/census/2011/communityprofile/UCL514002?opendocument&navpos=220 Australian Bureau of Statistics 2011, QuickStats, Esperance ‘Urban Centre-Locality’, viewed December 2015 www.censusdata.abs.gov.au/census_services/getproduct/census/2011/quickstat/ UCL514002?opendocument&navpos=220 Department of Local Government and Communities, 2014-2015, ‘Age-Friendly Communities Collective Examination of Western Australia Local Government Research Reports, pages 4-24, October 2015 to January 2016 * Department for Communities 2012. Western Australian. ‘Seniors’ Wellbeing Indicators 2012 (version 2)’, Summary. viewed October to December 2015 www.communities.wa.gov.au/Documents/Seniors/SO91%20SWI%20Summary%20update%20 FINAL_130122.pdf Department of Communities 2012. Western Australian, ‘An age friendly WA: The Seniors Strategic Planning Framework 2012-2017’, viewed October to December 2015 www.communities.wa.gov.au/Documents/Seniors/Seniors-Strategic-Framework.pdf Department of Communities Western Australian, Aug 2012, ‘Age-Friendly Communities: A Western Australia Approach (WA Toolkit’), viewed October to December 2015 www.communities.wa.gov.au/grants/grants/Pages/Age-Friendly-Community-Grants-Program.aspx Department of Local Government and Communities, 2014-2015, ‘Age-Friendly Communities ‘Regional Local Government Strategic Planning Grants Program, Program Guidelines’ , viewed October to December 2015 www.communities.wa.gov.au/Documents/Grants%20and%20funding/AgeFriendlyCommunities_ Guidelines.pdf Shire of Esperance, ‘Strategic Plans’, Shire of Esperance Strategic Community Plan 2012 - 2022. Viewed December 2015, www.esperance.wa.gov.au/cproot/1533/3/2012%2011%20Shire%20of%20Esperance%20%20 Strategic%20Community%20Plan%202012-22.pdf SurveyMonkey Inc, Palo Alto, California, USA, Plus 55 Communities Project -Plus 55 Community Survey (Shire of Esperance); Stakeholders Survey and [Unpaid] Carer Survey, viewed August to December 2015, www.surveymonkey.com World Health Organisation, 2007, Global Age-friendly Cities: A Guide, Global Aging and urbanisation: meeting the challenge of Humanity’s success’ and ‘Active Aging: a framework for age-friendly cities’, World Health Organisation Press. viewed October 2015 to January 2016 * www.who.int/ageing/publications/Global_age_friendly_cities_Guide_English.pdf 56

Age Friendly Checklist Age-Friendly Checklist (Global Age-Friendly Cities: A Guide) Below is the age-friendly checklist as provided in the ‘Global Age-Friendly Cities: A Guide’. This checklist was developed through international research which provided a generalised perspective of what contributes to an Age-Friendly City. While the Shire of Esperance is not a city the information in most part could also apply to Age-Friendly Communities. The age-friendly checklist sub-categories has been ticked where some or all of its following dot points have been identified as a need from the Plus 55 Community Project. To note there are a few topics that had been raised in the Plus 55 Community Project (specific to Esperance) that are not listed in the checklist below. These are still important to support Esperance as an age-friendly community as may be relevant to the regional aspect or specific dynamics of the community. Please refer to the below key for more information.

This topic was covered at some point through the report identified from the participant responses.

Indicates this topic was either not raised or was only mentioned a couple of times by participants in the Plus 55 Community Project. While not covered in this report it may still be applicable and as such its exclusion does not necessarily mean this is not requirement for an Esperance age-friendly community.

n/a

Indicates these topics related predominately to public/community transport and as this is not currently available they are not applicable. This may change in the future should public transport become available. They could also be relevant now in regards to transport provided by service or private organisations.

1.0 Outdoor Spaces and Buildings Note: items with ‘V’ indicates that these topics were linked with the Transport theme in the Shire of Esperance Plus 55 Community Project and Report. R Buildings • Buildings are accessible and have the following features: • elevators • ramps • adequate signage • railings on stairs • stairs that are not too high or steep • non-slip flooring • rest areas with comfortable chairs • sufficient numbers of public toilets R Cycle paths V • There are separate cycle paths for cyclists. R Environment • The city is clean, with enforced regulations limiting noise levels and unpleasant or harmful odours in public places.

R Green spaces and walkway V • There are well-maintained and safe green spaces, with adequate shelter, toilet facilities and seating that can be easily accessed. • Pedestrian-friendly walkways are free from obstructions, have a smooth surface, have public toilets and can be easily accessed. R Outdoor seating • Outdoor seating is available, particularly in parks, transport stops and public spaces, and spaced at regular intervals; the seating is well-maintained and patrolled to ensure safe access by all. R Pavements V • Pavements are well-maintained, smooth, level, non-slip and wide enough to accommodate wheelchairs with low curbs that taper off to the road. • Pavements are clear of any obstructions (e.g. street vendors, parked cars, trees, dog droppings, snow) and pedestrians have priority of use. R Public toilets • Public toilets are clean, well-maintained, easily accessible for people with varying abilities, well-signed and placed in convenient locations. R Roads V • Roads have adequate non-slip, regularly spaced pedestrian crossings ensuring that it is safe for pedestrians to cross the road. • Roads have well-designed and appropriately placed physical structures, such as traffic islands, overpasses or underpasses, to assist pedestrians to cross busy roads. • Pedestrian crossing lights allow sufficient time for older people to cross the road and have visual and audio signals. R Safety • Public safety in all open spaces and buildings is a priority and is promoted by, for example, measures to reduce the risk from natural disasters, good street lighting, police patrols, enforcement of by-laws, and support for community and personal safety initiatives. R Services • Services are clustered, located in close proximity to where older people live and can be easily accessed (e.g. are located on the ground floor of buildings). • There are special customer service arrangements for older people, such as separate queues or service counters for older people. R Traffic V • There is strict enforcement of traffic rules and regulations, with drivers giving way to pedestrians. 2. Transport Note: Please also refer to 1.0 Outdoor Spaces and Buildings for topics V covered under this theme in the Shire of Esperance Plus 55 Community Project and Report. R Affordability • Public transportation is affordable to all older people. • Consistent and well-displayed transportation rates are charged. y Age-friendly vehicles • Vehicles are accessible, with floors that lower, low steps, and wide and high seats. • Vehicles are clean and well-maintained. • Vehicles have clear signage indicating the vehicle number and destination. R Community transport • Community transport services, including volunteer drivers and shuttle services, are available to take older people to specific events and places. # Below are not applicable (n/a) as relevant to Public Transport n/a Safety and comfort • Public transport is safe from crime and is not overcrowded. n/a Priority seating • Priority seating for older people is provided, and is respected by other passengers. n/a Reliability and frequency • Public transport is reliable and frequent (including services at night and at weekends).

R R

n/a Transport stops and stations • Designated transport stops are located in close proximity to where older people live, are provided with seating and with shelter from the weather, are clean and safe, and are adequately lit. • Stations are accessible, with ramps, escalators, elevators, appropriate platforms, public toilets, and legible and well-placed signage. • Transport stops and stations are easy to access and are located conveniently. • Station staff are courteous and helpful. Driving competence • Refresher driving courses are provided and promoted. Information • Information is provided to older people on how to use public transport and about the range of transport options available. • Timetables are legible and easy to access. • Timetables clearly indicate the routes of buses accessible to disabled people. Parking • Affordable parking is available. • Priority parking bays are provided for older people close to buildings and transport stops. • Priority parking bays for disabled people are provided close to buildings and transport stops, the use of which are monitored. • Drop-off and pick-up bays close to buildings and transport stops are provided for handicapped and older people. Roads • Roads are well-maintained, wide and well-lit, have appropriately designed and placed traffic calming devices, have traffic signals and lights at intersections, have intersections that are clearly marked, have covered drains, and have consistent, clearly visible and well-placed signage. • The traffic flow is well-regulated. • Roads are free of obstructions that might block a driver’s vision. • The rules of the road are strictly enforced and drivers are educated to follow the rules. Specialized services • Sufficient specialized transport services are available for people with disabilities. Taxis • Taxis are affordable, with discounts or subsidized taxi fares provided for older people with low incomes. • Taxis are comfortable and accessible, with room for wheelchairs and/or walking frames. • Taxi drivers are courteous and helpful. Transport drivers • Drivers are courteous, obey traffic rules, stop at designated transport stops, wait for passengers to be seated before driving off, and park alongside the curb so that it is easier for older people to step off the vehicle. Travel destinations • Public transport is available for older people to reach key destinations such as hospitals, health centres, public parks, shopping centres, banks and seniors’ centres. • All areas are well-serviced with adequate, well-connected transport routes within the city (including the outer areas) and between neighbouring cities. • Transport routes are well-connected between the various transport options.

3. Housing R Affordability • Affordable housing is available for all older people. • Essential services • Essential services are provided that are affordable to all. R Design • Housing is made of appropriate materials and well-structured. • There is sufficient space to enable older people to move around freely. • Housing is appropriately equipped to meet environmental conditions (e.g. appropriate air-conditioning or heating). • Housing is adapted for older people, with even surfaces, passages wide enough for wheelchairs, and appropriately designed bathrooms, toilets and kitchens.

R Modifications • Housing is modified for older people as needed. • Housing modifications are affordable. • Equipment for housing modifications is readily available. • Financial assistance is provided for home modifications. • There is a good understanding of how housing can be modified to meet the needs of older people. R Maintenance • Maintenance services are affordable for older people. • There are appropriately qualified and reliable service providers to undertake maintenance work. • Public housing, rented accommodation and common areas are well-maintained R Ageing in place • Housing is located close to services and facilities. • Affordable services are provided to enable older people to remain at home, to “age in place”. • Older people are well-informed of the services available to help them age in place. R Community integration • Housing design facilitates continued integration of older people into the community. R Housing options • A range of appropriate and affordable housing options is available for older people, including frail and disabled older people, in the local area. • Older people are well-informed of the available housing options. • Sufficient and affordable housing dedicated to older people is provided in the local area. • There is a range of appropriate services and appropriate amenities and activities in older people’s housing facilities. • Older people’s housing is integrated in the surrounding community. R Living environment • Housing is not overcrowded. • Older people are comfortable in their housing environment. • Housing is not located in areas prone to natural disasters. • Older people feel safe in the environment they live in. • Financial assistance is provided for housing security measures. 4. Social Participation R Accessibility of events and activities • The location is convenient to older people in their neighbourhoods, with affordable, flexible transportation. • Older people have the option of participating with a friend or caregiver. • Times of events are convenient for older people during the day. • Admission to an event is open (e.g. no membership required) and admission, such as ticket purchasing, is a quick, one-stop process that does not require older people to queue for a long time. R Affordability • Events and activities and local attractions are affordable for older participants, with no hidden or additional costs (such as transportation costs). • Voluntary organizations are supported by the public and private sectors to keep the costs of activities for older people affordable. R Range of events and activities • A wide variety of activities is available to appeal to a diverse population of older people, each of whom has many potential interests. • Community activities encourage the participation of people of different ages and cultural backgrounds R Facilities and settings • Gatherings, including older people, occur in a variety of community locations, such as recreation centres, schools, libraries, community centres in residential neighbourhoods, parks and gardens. • Facilities are accessible and equipped to enable participation by people with disabilities or by those who require care. R Promotion and awareness of activities • Activities and events are well-communicated to older people, including information about the activity, its accessibility and transportation options.

R Addressing isolation • Personal invitations are sent to promote activities and encourage participation. • Events are easy to attend, and no special skills (including literacy) are required. • A club member who no longer attends activities is kept on the club’s mailing and telephone lists unless the member asks to be taken off. • Organizations make eff orts to engage isolated seniors through, for example, personal visits or telephone calls. R Fostering community integration • Community facilities promote shared and multipurpose use by people of different ages and interests and foster interaction among user groups. • Local gathering places and activities promo 5. Respect and Inclusion R Respectful and inclusive services • Older people are consulted by public, voluntary and commercial services on ways to serve them better. • Public and commercial services provide services and products adapted to older people’s needs and preferences. • Services have helpful and courteous staff trained to respond to older people. R Public images of ageing • The media include older people in public imagery, depicting them positively and without stereotypes. R Intergenerational and family interactions • Community-wide settings, activities and events attract people of all ages by accommodating age-specific needs and preferences. • Older people are specifically included in community activities for “families”. • Activities that bring generations together for mutual enjoyment and enrichment are regularly held. R Public education • Learning about ageing and older people is included in primary and secondary school curricula. • Older people are actively and regularly involved in local school activities with children and teachers. • Older people are provided opportunities to share their knowledge, history and expertise with other generations. R Community inclusion • Older people are included as full partners in community decision-making affecting them. • Older people are recognized by the community for their past as well as their present contributions. • Community action to strengthen neighbourhood ties and support include older residents as key informants, advisers, actors and beneficiaries. R Economic inclusion • Economically disadvantaged older people enjoy access to public, voluntary and private services and events. 6. Civic Participation and Employment R Volunteering options • There is a range of options for older volunteers to participate. • Voluntary organizations are well-developed, with infrastructure, training programmes and a workforce of volunteers. • The skills and interests of volunteers are matched to positions (e.g. register or database). • Volunteers are supported in their voluntary work, for example by being provided with transportation or having the cost of parking reimbursed. R Employment options • There is a range of opportunities for older people to work. • Policy and legislation prevent discrimination on the basis of age. • Retirement is a choice, not mandatory. • There are flexible opportunities, with options for part-time or seasonal employment for older people. • There are employment programmes and agencies for older workers. • Employee organizations (e.g. trade unions) support flexible options, such as part-time and voluntary work, to enable more participation by older workers. • Employers are encouraged to employ and retain older workers.

R Training • Training in post-retirement opportunities is provided for older workers. • Retraining opportunities, such as training in new technologies, is available to older workers. • Voluntary organizations provide training for their positions. R Accessibility • Opportunities for voluntary or paid work are known and promoted. • Transportation to work is available. • Workplaces are adapted to meet the needs of disabled people. • There is no cost to the worker of participating in paid or voluntary work. • There is support for organizations (e.g. funding or reduced insurance costs) to recruit, train and retain older volunteers. R Civic participation • Advisory councils, boards of organizations, etc. include older people. • Support exists to enable older people to participate in meetings and civic events, such as reserved seating, support for people with disabilities, aids for the hard of hearing, and transportation. • Policies, programmes and plans for older people include contributions from older people. • Older people are encouraged to participate. R Valued contributions • Older people are respected and acknowledged for their contributions. • Employers and organizations are sensitive to the needs of older workers. • The benefits of employing older workers are promoted among employers. R Entrepreneurship • There is support for older entrepreneurs and opportunities for self-employment (e.g. markets to sell farm produce and crafts, small business training, and micro- financing for older workers). • Information designed to support small and home-based business is in a formats suitable for older workers. y Pay • Older workers are fairly remunerated for their work. • Volunteers are reimbursed for expenses they incur while working. • Older workers’ earnings are not deducted from pensions and other forms of income support to which they are entitled. 7. Communication and Information R Information offer • A basic, universal communications system of written and broadcast media and telephone reaches every resident. • Regular and reliable distribution of information is assured by government or voluntary organizations. • Information is disseminated to reach older people close to their homes and where they conduct their usual activities of daily life. • Information dissemination is coordinated in an accessible community service that is well-publicized – a “one-stop” information centre. • Regular information and programme broadcasts of interest to older people are offered in both regular and targeted media. R Oral communication • Oral communication accessible to older people is preferred, for instance through public meetings, community centres, clubs and the broadcast media, and through individuals responsible for spreading the word one-to-one. • People at risk of social isolation get information from trusted individuals with whom they may interact, such as volunteer callers and visitors, home support workers, hairdressers, doormen or caretakers. • Individuals in public offices and businesses provide friendly, person-to-person service on request. y Printed information • Printed information – including official forms, television captions and text on visual displays – has large lettering and the main ideas are shown by clear headings and bold-face type. y Plain language • Print and spoken communication uses simple, familiar words in short, straightforward sentences.

y Automated communication and equipment • Telephone answering services give instructions slowly and clearly and tell callers how to repeat the message at any time. • Users have the choice of speaking to a real person or of leaving a message for someone to call back. • Electronic equipment, such as mobile telephones, radios, televisions, and bank and ticket machines, has large buttons and big lettering. • The display panel of bank, postal and other service machines is well-illuminated and can be reached by people of different heights. R Computers and the Internet • There is wide public access to computers and the Internet, at no or minimal charge, in public places such as government offices, community centres and libraries. • Tailored instructions and individual assistance for users are readily available. 8. Community Support and Health Services R Service accessibility • Health and social services are well-distributed throughout the city, are conveniently co-located, and can be reached readily by all means of transportation. • Residential care facilities, such as retirement homes and nursing homes, are located close to services and residential areas so that residents remain integrated in the larger community. • Service facilities are safely constructed and are fully accessible for people with disabilities. • Clear and accessible information is provided about the health and social services for older people. • Delivery of individual services is coordinated and with a minimum of bureaucracy. • Administrative and service personnel treat older people with respect and sensitivity. • Economic barriers impeding access to health and community support services are minimal. • There is adequate access to designated burial sites. R Offer of services • An adequate range of health and community support services is offered for promoting, maintaining and restoring health. • Home care services are offered that include health services, personal care and housekeeping. • Health and social services offered address the needs and concerns of older people. • Service professionals have appropriate skills and training to communicate with and effectively serve older people. R Voluntary support • Volunteers of all ages are encouraged and supported to assist older people in a wide range of health and community settings. R Emergency planning and care • Emergency planning includes older people, taking into account their needs and capacities in preparing for and responding to emergencies.

This report was supported by the Shire of Esperance and the Department of Local Government and Communities. V1-062016 D16/13604

Esperance Age Friendly Community Report 2015

Articles inside

Key Findings Additional Information

References

Project Evaluation

Foreword

Strategies

Next Steps

Theme Prompts

Age Friendly Checklist