Spotting Exceptional Customer Service

by Courtney Dodson From the moment one drives into the service lane next to the desk of Service Advisor Wendy Lewis at Steve Padgett’s Danville Honda, one knows that they and their cars are in good hands. Wendy greets her customers with a smile and an efficient run-down of what is going to happen to the car, how much time the service will take, how much the potential cost will be, ways to cut or safely defer certain service options, other things to consider, and more. She makes car talk easy to understand!

In addition, Wendy has made suggestions at Honda that have been implemented-- things that allow customers to make service payments, over time, if necessary. Wendy really embodies top-tier customer service, and the Padgett Team at 4050 Riverside Drive is lucky to have her. They benefit greatly from her consistency in the service department. It is without question that she deserves high praise and recognition as a Spotting Exceptional Customer Service Award winner.

Evince and the Danville Pittsylvania County Chamber of Commerce want to encourage and recognize exceptional customer service. When someone gives you exceptional service, please let us know. In 300 words or less, tell us what happened. Email your story to joycewilburn@ gmail.com or chamber@dpchamber.org.