What is the timing start to finish for the customer to successfully complete a SBL application? Time to open a business deposit account?

How do you take the friction out of the customer experience?

Q2 Origination takes friction out of the customer experience by: • Integrating with digital banking and eliminating re-keying of data for existing customers o UUX SSO enables us to identify the existing customer and access additional customer details from the core banking system. o Q2 Origination pre-populates loan applications with data from the core banking system, reducing the amount of data entry required by the customer. • Proactively (and intelligently) cross-selling relevant products to existing customers via digital banking o Q2 Origination integrates with Q2 SMART to target audiences with product offers and process and fulfill them straight-through. o We plan to – as a part of the Q2 Origination roadmap – contribute more origination and onboarding data to the SMART data store so that additional traits can be manufactured to create greater/more effective crosssell intelligence. • Proactively cross-selling relevant products during the application flow o Q2 Origination positions relevant deposit and treasury product offers to applicants during the loan application process at appropriate times to increase the likelihood of conversion. o Q2 Origination re-uses data already entered to reduce redundant/repeated actions. o We plan to – as a part of the Q2 Origination roadmap – also enable loan cross-sell during business account opening.

• Leveraging third-party data to reduce data entry and improve accuracy o Q2 Origination connects to a variety of third parties to capture demographic information, firmographic information, financial information and more for each borrower. o Q2 Origination leverages services like Google Address to reduce data entry. • Get the borrower to “yes” and to “cash” as fast as possible. o Q2 Origination uses third-party data and automation to quickly qualify a business borrower (usually in less than 3 minutes). This is getting a client to “yes”. Any time you can get a borrower to a conditional approval, the borrower 1) typically stops shopping around; and 2) reduces the borrower’s anxiety level considerably. Getting the borrower to “yes” quickly also buys you time to perform additional due diligence, analysis, etc. to finalize the loan request. o Q2 Origination also digitizes due diligence, approval, closing and booking, getting the borrower to “cash” quickly…providing rapid access to funds drives the ultimate borrower experience. • Digitizing back-office workflow to accelerate onboarding and origination workflows o Faster and more efficient back-office loan process and fulfillment leads to a faster, more convenient, and superior customer experience. o Having a digital “single source of truth” for origination and onboarding reduces errors and mistakes (which often slow the origination process down or require the borrower to resubmit documentation and information). • Providing greater relationship clarity and situational awareness for bankers o Eliminates the need for existing customers to have to explain their business or banking relationship overand-over again to different bank representatives (which, based on feedback from our FI clients, is a big complaint from their business customers). o Provides better visibility across workflows and lines of business, enabling faster and more efficient origination and onboarding.

What is the timing start to finish for the customer to successfully complete a SBL application? Time to open a business deposit account?

Our small business loan applications are designed to take between 90 seconds and 3 minutes to complete and submit. You can monitor the average time spent during application (for different segments – i.e. self-service versus branch) via interactive dashboards. You can also monitor application abandonment and other key indicators to track the success of your digital lending and self-service account opening strategy.

Your users can also drill down to view individual reports and time spent completing specific applications.

In addition to higher-level process indicators (such as average application submission time), Q2 Origination also provides the ability to drill down and view the average time spent at each step of the self-service application flow (i.e. average time to submit each page of the portal application flow).

Your users can also filter and customize these reports to gain additional insights.

End-to-end processing time depends on a lot of different factors – for example, could you process the application straight through (in which case the entire process, from application to closing and e-signature, takes less than 5 minutes); however, many applications require additional review and due diligence before it can be approved, closed, and funded. Let’s be honest, automated straight-through processing only applies in certain conditions, and there will inevitably be scenarios where underwriters, credit analysts, etc. will need to manually review and process