Loyalty Status Match
TIER RECOGNITION ACROSS OUR BRANDS
A Venetian Society Benefit - Updated May 30, 2024
FREQUENTLY ASKED QUESTIONS
Q: What is the newly enhanced Loyalty Status Match Programme?
A: The Loyalty Status Match programme gives you the best benefits at sea. Members can now receive one-for-one tier matching across all three Royal Caribbean Group brands: Royal Caribbean International®, Celebrity Cruises® and Silversea®.
Q: How do I qualify for the new Loyalty Status Match programme?
A: You must be 18 years of age and be enrolled in the loyalty programme of each brand to qualify to have your status matched.
VENETIAN SOCIETY CROWN & ANCHOR SOCIETY CAPTAIN’S CLUB 1 VS Day Gold Classic 100 VS Days Match with Platinum Platinum & Emerald Select Match with Platinum 250 VS Days Diamond Elite 350 VS Days Diamond Plus Elite Plus 500 VS Days Pinnacle Club Zenith
Q: How do I participate in the Loyalty Status Match programme if I am already a member of more than one programme?
A: If you’re currently a member of more than one Royal Caribbean Group brand’s loyalty programme, we will verify your information and upgrade your status based on the table above for the programmes you participate in. Your status will be updated automatically within 7 days. If you qualify for an upgrade in status, you will receive an email confirming your new status from the programme(s) where your status has changed.
Q: How do I participate in the Loyalty Status Match for programmes I am not enrolled in?
A: There are various ways to enrol in any of the Royal Caribbean Group brand loyalty programmes:
1. If you’re opted in to receive marketing email communications from each brand, you received an email on 30 May with a form for you to enrol in the loyalty programmes you are currently not a part of.
2. To enrol in Crown & Anchor Society and Captain’s Club:
a. For Venetian Society members who are not already members of either of these programmes, the best way to receive status match is through the email sent on 30 May or by calling the corresponding contact centers listed in #4 below.
b. Existing Crown & Anchor Society and Captain’s Club members can enrol in either Crown & Anchor or Captain’s Club through the Royal Caribbean or Celebrity Cruises websites, or their respective apps at any time. Apps can be downloaded from the Apple or Google Play app stores.
3. To enrol in Venetian Society:
a. Existing Crown & Anchor Society and Captain’s Club members can enrol in Venetian Society through the Royal Caribbean and Celebrity Cruises apps
b. Note, Pre-Gold and Preview members are not eligible for status match with Venetian Society
4. For additional assistance, you can call our contact centers:
• Crown & Anchor Society: 1-800-526-9723 or 1-541-285-9723 if outside the U.S. and Canada (charges may apply)
• Captain’s Club: 1-800-760-0654 or 1-316-554-5961 if outside of U.S and Canada (charges may apply)
• Venetian Society: 1-888-978-4070 (North America) or call your local Silversea Office (charges may apply)
Q: When will I know if my enrolment and status match is complete?
A: Once you enrol, we will verify your information. Your new status may take up to 7 days to be in effect. You will receive a welcome email from the new programmemes you have enrolled in once your status match is complete.
Q: I am enrolled in more than one programme but my status has not been upgraded. What should I do?
A: If it has been more than 7 days since you enrolled, please call us to review your information. It may be because you have a different name, address, phone number or other information listed on your accounts.
• Crown & Anchor Society: 1-800-526-9723 or 1-541-285-9723 if outside the U.S. and Canada (charges may apply)
• Captain’s Club: 1-800-760-0654 or 1-316-554-5961 if outside of U.S and Canada (charges may apply)
• Venetian Society: 1-888-978-4070 (North America) or call your local Silversea Office (charges may apply)
Q: When can I begin enjoying my new benefits?
A: If your status is upgraded through the newly enhanced Loyalty Status Match programme, you can start enjoying your new onboard benefits on sailings departing on 5 June 2024 and onward. Venetian Society Member Savings (5% and 10%) are applicable on new voyages booked on or after 30 May 2024.
Q: Are there any loyalty benefits that are excluded from the Loyalty Status Match programme?
A: Some brand loyalty benefits are reserved exclusively for loyalty programme members who have attained tier status based on points or nights sailed within each brand, as opposed to those who earned status through the Status Match programme. Since Status Match members only receive the tier and not the associated points, they are ineligible for the benefits listed below.
Crown & Anchor Society:
• Complimentary Pinnacle Club milestone cruises
• Diamond Plus and Pinnacle Club amenities
• Single supplement cruise fare reduction
• Cheers with an Officer onboard event
• Milestone recognition (Crystal Block)
• Upgraded bathroom amenities
• Pinnacle Club milestone kits
• Chef’s Choice amenity
Captain’s Club:
• Complimentary Zenith cruises
• Zenith milestone kits
• WWF® donations
• Retreat Lounge access when not staying in the Retreat
- Status match members will only be permitted to access the Retreat Lounge when not staying in the Retreat based on availability and at the sole discretion of Celebrity Cruises
Venetian Society:
• “Sail with Us” referral offer prior to your first Silversea voyage
• Complimentary cruises
• Milestone recognition during the Venetian Society Party
Q: Will my matched status expire?
A: Your matched status remains valid under the current programme rules and does not expire, unless you delete your programme membership, you are removed from a partner relationship that provided you a higher tier, or it is revoked due to Guest Conduct Policy violations. However, this is subject to change at any time.
Q: Can I qualify for status matching if I’ve sailed with other cruise lines besides Royal Caribbean Group brands?
A: No, the Loyalty Status Match programme exclusively applies to Royal Caribbean Group brands: Royal Caribbean, Celebrity Cruises, and Silversea and does not extend to loyalty status earned with other cruise lines or travel brands.
Q: How are cruise points earned and calculated in each loyalty programme?
A: For more information about each loyalty programme, please visit each programme’s web page:
• Crown & Anchor Society www.royalcaribbean.com/crown-anchor-society
• Captain’s Club www.celebritycruises.com/captains-club
• Venetian Society www.silversea.com/venetiansociety
Q: Can I combine points earned from different brands to qualify for status matching?
A: No, points are earned at the individual brand level and cannot be combined.
Q: Does this impact my benefits with MGM International that I receive through Crown & Anchor Society and Captain’s Club?
A: No, guests will continue to receive their MGM Rewards benefits when staying at MGM properties. A full list of benefits can be found here: MGM CAS Rewards and MGM CC Rewards
Q: How can I cancel or unenrol my membership?
A: You may voluntarily terminate your account by contacting the individual programmes and making the request. Account termination is permanent. All points, rewards and achieved status will be forfeited and not transferrable. Please allow up to 15 days for the account cancellation to be completed. All requests must include the following information to confirm your identity: Your full name, your membership number, email address on file, your country of residence, and your date of birth.
Crown & Anchor Society: 1-800-526-9723 or 1-541-285-9723 if outside the U.S and Canada (charges may apply)
Captain’s Club: 1-800-760-0654 or 1-316-554-5961 if outside of U.S and Canada (charges may apply)
Venetian Society: 1-888-978-4070 or call your local Silversea Office (charges may apply)
Q: Can my travel advisor complete by loyalty enrolment for me?
A: No. Enrolment can only be done by the guest. Travel advisors cannot enrol guests on their behalf.
Q: I understand that I need to enrol myself in the program and that my travel advisor cannot do this on my behalf. Can you confirm that I can still work with my travel advisor to make my booking?
A: Certainly, you have the choice of working with your travel advisor to make your booking.