Remote Site Consulting: Efficiency, Quality & Cost by 4xi Global

REMOTE SITE CONSULTING DRIVING EFFICIENCY, QUALITY & COST.

Taking the Headache out of Remote Site and Camp Management Operations ▪ ▪ ▪ ▪

Mining Construction Military Oil & Gas

Consulting | Audit | Solutions

Global Consulting & Solutions

EXPERIENCE MATTERS Consulting | Audit | Solutions

WHO WE ARE: 4xi Global Consulting & Solutions is a boutique consulting firm founded by a senior team from the world of client-side operational leaders and service provider professionals. With offices in New York and San Francisco, we have presence across North America, in Europe, South America, and in Asia. We’re here to support your success.

Global Consulting & Solutions

www.4xiconsulting.com

WHAT WE DO: We offer a range of turnkey solutions to support organizations with strategy, innovation, project support, planning, and growth initiatives. Whether you’re looking to enhance operations, expand your products to new markets, or just to access our network and in-depth insights and experience, 4xi is here to help.

EFFICIENCY, QUALITY & COST

We know that driving quality and controlling costs is a constant headache in the world of remote sites whether in Oil & Gas, onshore, offshore, Military, Mining or Construction. We also know the critical importance of compliance from not just a healthy and safety perspective but adherence and monitoring of key performance indicators and contractual obligations. Our team has a world of experience working with every aspect of camp management operations globally - from the UK, the North Sea, across Europe, Africa, Asia, Australasia, the Middle East, North and South America - from arctic conditions, to the desert, to elevated remote sites, to military camps, war zones and to large civil engineering and reconstruction projects. 4xi is a global consulting firm, headquartered in the United States but our team has an unprecedented depth of global experience in the employee experience, food, facilities, and amenities. We are now leveraging this breadth and depth of expertise to help and support the remote site markets globally. We fully appreciate that as the Client, your core business is not Facilities Management.

Are you getting value for money from your Contractor in your camp and office operations? Are you comfortable with the following aspects of your operation? ▪ ▪ ▪ ▪ ▪

On-site operations and performance reviews including quality of service and cost? Visibility of key performance indicators in the Contractor operation? Have you access to auditing technology to monitor performance 24/7 wherever you are? That your people are getting the best possible experience they can? Comfort in the knowledge you are getting value for money and best-in-class service?

VISIBILITY, ACCOUNTABILITY & CONTROL

ON-SITE OPERATIONS & PERFORMANCE REVIEWS As subject matter experts in the remote site business, we will be able to give advice on costs and quality based on experience and knowledge, to ensure the client gets value for money. Using our clear understanding of requirements, we can look to improve the quality of service and costs. You will be happy and so will your staff.

TECHNOLOGY THAT FACILITATES 24/7 VISIBILITY 4xi provides a robust tool that helps your team complete important onsite inspections, checklist and forms. Quickly capture information on site, follow-up on issues, analyze results and improve your business. This technology is used onsite and remotely, and users will be trained in how to get the best results from this tool.

MONITORING & AUDITING PERFORMANCE We will ensure your Contractor are held accountable for the services and HSE compliancy in line with the Scope of Work. It is a proven fact that independent auditing pays dividends for Client. This would include: ▪ ▪ ▪ ▪ ▪ ▪

Daily audits of service points to ensure full compliance with scope Weekly checks of purchasing and inventory Staffing performance and compliance Contract and Statement of Work compliance Scheduled performance meetings with contractor(s) Key Performance Indicator scorecards

NEW CAMPS & CONTRACTOR SELECTION

Let us help you design, plan, and facilitate the set up of your new camp requirements no matter what or where they are. Through our decades of combined experience, 4xi can help you take away the headache of establishing a new camp fit for your project needs, location and duration.

STATEMENT OF WORK Understanding the project requirements and accurately articulating your needs into a Statement of Work is a critical first step to ensure long term partnership success.

EVALUATION We will evaluate technical proposals from potential operating partners and ensure that they are fully compliant and technically capable to deliver the requirements.

FINANCIAL PROPOSALS Evaluate, compare, and contrast supplier financial proposals, including stress testing. Ensuring that you are getting best value for money.

PERSONNEL Ensuring that the right people are in the right roles, with the right experience, and with the required qualifications and permits.

LOCAL TERMS, COMMUNITIES & ENVIRONMENT We also know that its not just about getting the job done, we need to make sure that local government and regional laws and regulations comply, as we do need to support local communities and the environment. Through our decades of combined experience, 4xi can help you take away the headache of establishing a new camp fit for your project needs, location and duration.

REGULATIONS In many countries it is now necessary to have a local partner who has a major shareholding in the company. Just having a registered foreign subsidiary is not enough in most cases. Does the potential Contractors have a track record in the country? Do they have a working Supply Chain in place?

COMMUNITY ▪ ▪ ▪ ▪ ▪

Jobs for local staff with succession plans for supervisory positions Engaging with community leaders for the benefit of the local people Assisting with agriculture projects in the communities Education of children in the communities Supporting women to work or into business

ENVIRONMENT ▪ ▪

Recycling of waste from the operation. Plastic, cans and tins, general waste. Reuse of food waste for compost and use in agriculture projects.

4xi TEAM Our Strength is in the Power of Our Collective

4xi is proud of our global team, a collaboration of senior professionals driving innovation, impact and value to our clients drawing from global and functional expertise. We believe that our strength is in the power of our collective experience and how the whole is greater than the sum of our parts.

Headquartered in the USA with founders Simon Elliot based in San Francisco and Barbara Boden in New York, our consulting team is across the US in North Carolina, Florida, Silicon Valley and Colorado and in London, Porto, Santiago, and Tokyo. Our in-country experience spans 75%+ around the globe.

OUR TEAM Backed by the depth of experience and resources of the 4xi global team, our Remote Site group is a world class leadership team and experts in the field.

SIMON ELLIOT MANAGING PARTNER & CO-FOUNDER

Simon has global experience in building and growing businesses in the food and facilities management industry from the UK, across Europe, Australasia, Asia, and in North and South America. He is the NORAM Chair for WORKTECH Academy and is considered a global future of work subject matter expert.

PETER ROLES CONSULTANT, GLOBAL REMOTE SITES CONSULTING & SOLUTIONS

Peter is one of the most experienced leaders and operators of remote site operations globally. His career has taken him from the UK to Australia, to the Middle East, and across Africa working on some of the largest and most complex camp management operations in the world.

GARY MACKAY CONSULTANT, GLOBAL REMOTE SITES CONSULTING & SOLUTIONS, LATAM

Gary is a global remote site and operations leader with worldwide experience in managing campsites and remote site operations in onshore and offshore facilities across the world and including from the North Sea to Australia, Africa, and South America.

Remote Site Consulting Expertise

OUR REACH LEGEND Presence In-Country Experience

Global Expertise and Industries

4xi is a people first focused business striving to progress the human experience as a priority, in the world of work, in education, at rest and in leisure. Our team of experts use data and insights to bring impact to clients in a range of industries, including: FINANCIAL SERVICES

TECHNOLOGY & SOCIAL MEDIA

RETAIL, LEISURE, AWAY FROM HOME

HEALTHCARE

GOVERNMENT & ADMINISTRATION

MANUFACTURING

PHARMA & LIFE SCIENCES

REMOTE SITE, MINING & MILITARY

EDUCATION

4xi: A Global Network of Talent and Experience

www.4xiconsulting.com

Global Consulting & Solutions

SERVICES ❑ Amenities Strategy ❑ Amenity Audits ❑ Journey Mapping ❑ Experience Design

❑ Strategic Partnerships ❑ Partnership Charters ❑ Strategic Pursuits ❑ Account Retention

❑ Technology & Innovation ❑ Innovation Directory ❑ Innovation Pipeline ❑ Innovation Scout

❑ Operations ❑ Strategy ❑ Operations Reviews ❑ Performance Audits

❑ Growth Strategy ❑ TRUE NORTH© ❑ Market Analysis ❑ Growth Support

❑ Data Science ❑ Benchmarking ❑ Custom Data Reports ❑ Retail Food Pricing

❑ Customer Experience ❑ Coaching ❑ CX Strategy & Design ❑ Conscious Leadership ❑ Training & Execution ❑ Mindfulness ❑ Measuring Success ❑ Transformation

❑ Procurement ❑ Benchmarking ❑ Savings Analysis ❑ Optimization

EXPLORERS INNOVATION DIRECTORY

4xi Explores Innovation Directory is an initiative to curate best-in-class partners providing innovation, products, and services that positively impact our clients and the world of work. Partners must pass an internal check for 4xi to support and engage them.

CASE STUDIES +

OUR STRENGTH IS IN THE POWER OF OUR COLLECTIVE EXPERIENCE

Examples of our work and our commitment to driving IMPACT through EXPERIENCE and INSIGHTS. Inspiring the future, together.

Global Consulting & Solutions

CASE STUDIES + 1

SOCIAL MEDIA: SAN FRANCISCO HQ: GLOBAL FOOD SERVICE BENCHMARKING

FINANCIAL SERVICES: NEW YORK: DESIGN, EXECUTION, OPERATIONS

F&B RETAIL: NATIONAL: REINVENTION STRATEGY

Supported JLL as a ‘White Label’ resource to help the client understand the global food service market in B&I across 14+ locations worldwide including service expectations, culture, trends, cost of living, housing costs, average earnings and food pricing. We presented with JLL the findings to the client group enabling them to make decisions on what the future food service model should be, taking into consideration important nuances from location to location.

Client was seeking to reinvent the hospitality experience at their new Manhattan HQ and did not have the inhouse expertise to navigate the process. 4xi coached the client through educating the executive team on the business, the strategy of selecting the right partner, reviewed and guided the design of the new space, then worked on the transition plan to ensure the client opened all services flawlessly. The result an improved employee experience on time, and within budget.

As subject matter experts in the “away from home” market, the 4xi team supported the client group in defining where they are today, what gaps exist between their competition, and opportunities for reinvention and growth. 4xi assisted the client in understanding the current market landscape, competition, operational delivery models, and financial constructs. We are currently in the second phase of the project and helping them with a go to market offering for this real estate sector.

“At the outset, we were determined not to be just a ‘voice of experience’ and join the ranks of the ubiquitous ‘pay us a fortune and we’ll tell you what you already know’ but to really stand shoulder to shoulder with our clients and stakeholders and help them adopt pragmatic strategies and actions that drive real and tangible IMPACT” – Simon Elliot, Managing Partner, 4xi Global Consulting & Solutions

CASE STUDIES + 4

ALL SECTORS: GLOBAL: EXPLORERS INNOVATION DIRECTORY

FOODSERVICE: NATIONAL: FRACTIONAL CHIEF GROWTH OFFICER

FACILITIES MAINTENANCE: MAINTENANCE AS A SERVICE (MAAS)

4xi is working with several organizations across all sectors curating the latest best-in-class innovation, products, services, and technology that ultimately drives impact. Our Explorers Innovation Directory is a unique source of opportunities for clients and operators to drive impact to their businesses. We are currently working with introducing our Innovation Partners to a variety of organizations including food and facilities services providers.

Working with client on reinventing proposition and go to market approach across every aspect of their business: from their branding, their story, presentation, website, proposal materials, to coaching their growth team. Established target to grow 20% year on year for the next 4 years and to build their business by 2X in that time. In addition to top-line growth helping them navigate the middle of the P&L and gain efficiency through smarter financial constructs and leveraging supply chain efficiencies.

4xi worked with two partners to bring them together in a more powerful combined collaboration. One partner, a facilities maintenance services firm specializing in maintaining dispersed locations. The other, a technology partner with an auditing quality assurance app which allows clients to monitor their services with technology vs manually. Combined, 4xi helped them architect a Maintenance as a Service (MaaS) offering that reduces reactive work orders by up to 12% and reduces cost by up to 37% through predictive maintenance.

“At 4xi, we believe in a people first approach o everything that we do – whether clients, stakeholders or our direct and indirect consumers. The reality is that those organizations who focus on optimizing the consumer experience, they enjoy higher revenues, more repeat customers and loyalty, and often higher levels of profitability too.” – Tony Johnson, Chief Customer Experience Officer in Residence @4xi

REMOTE SITES + Specifically in remote site operations, our team, Peter Roles and Gary Mackay have resumes of global leadership and operational experience second to none in the industry with experience from Canada to South America, from the United Kingdom, across Europe, in Africa, the Middle East, Asia, and Australia. PETER ROLES After 35 years of working in remote sites, some more remote than others, it is interesting to see how the workplace has evolved. There are obvious differences between each work sector such as military, oil & gas, and mining not only in terms of costs and budgets but the expected experience as a result of the camp management services.

GARY MACKAY With 25 years in the global remote site business, in operations, Gary has trod a similar path. Over his time in the business, he has seen how expectations of not only clients, but employees has evolved more than ever before. it’s not just so simple as providing a job, a bed and a pay packet, there’s much more to it as employees are seeking a better experience, opportunities for social interaction, even opportunities for personal and career betterment whilst away from home in remote lands.

We believe the need to enhance this experience is more important now than ever before as recruitment and retention is so more important and the costs of getting it wrong can be substantial. The overall work experience has a direct impact of productivity and work performance, and as organizations strive to build and elevate their brands and corporate responsibility in every aspect of their businesses including looking after their people and being an employer of choice. Over the course of our experiences, we realized that there are sometimes substantial inconsistencies in the services on offer to Clients. This was not so obvious in my early years as peaks and troughs in the standards was accepted as being part of the remote experience, but over the past 10 years this has changed and now Clients expect more quality and consistent services, and quite rightly.

“This is why we launched our Global Remote Site Consulting services to help clients tackle these inconsistencies and drive a better experience, quality, productivity, efficiency and help clients attain a better return on their investment.” Simon Elliot, Managing Partner, 4xi Global Consulting & Solutions

REMOTE SITES + International Support Services Provider SECTOR: CHALLENGE:

Military, Mining, Construction, Oil & Gas Scope Compliance

As the internal operations advisor/auditor we visited all sites globally and checked the services provided to the client against what was shown in the Scope of Work. It was the case that in the majority of the sites that the standards were not in line with the SOW and/or international requirements and standards. When reported to the services provider, the common question asked was “Did the client mention it?” If my answer was no, then nothing would be done to tackle the issues of noncompliance. In other examples, the client would ask for a copy of our internal report and often ask us to walk through our findings with them. Clearly this level of visibility put more pressure on the company to comply but not always. The lack of fixing the issues resulted in an ongoing discord between the parties, or at worse the contractor getting fired.

Audit

Compliance

Either way, not the ideal outcome for either party. At the end of the day, all the client wanted was to get the issues fixed and for them to be reassured that they were getting the quality of services and outcomes that they were paying for. In addition to our audit and support services, our partnership with MyFieldAudits gives us (and the client) real time access to real time performance data and metrics to always ensure compliance, no matter how dispersed or distant the operations.

Operations

REMOTE SITES + NATO Military Camp Services SECTOR: CHALLENGE:

Military Scope Compliance

Managing a major contract in a war zone country and feeding up to 8,000 NATO troops. The Statement of Work was extremely detailed and very precise. NATO had a company working as the go between checking service delivery levels and compliance and that the SoW was followed to the letter. Every SoW item was checked daily for compliance and a very much “Gotcha” approach taken with often serious financial penalties levied if there was one salad missing from the extensive salad bar, or a cook was 5 minutes late for duty, or anything that wasn’t in full, 100% compliance. Now although at 4xi, we believe that compliance is good, we also believe in creating guard rails and focusing on the outcomes rather than just necessarily the inputs. We would argue that the most important things to measure are such things as (in food as an example): ▪ ▪ ▪ ▪ ▪

Participation levels (attractiveness of the service vs. alternatives) Customers Served per Minute (Speed of Service) Food wastage (quality of food) Incremental retail spend (appropriateness of offering) Customer feedback (real time feedback)

Each Scope of Work no matter how detailed and the associated KPI’s are included in our offering through MyFieldAudits and our team able to monitor performance offsite with occasional site visitation when required.

REMOTE SITE

REMOTE SITE & MINING : RUSSIA - MINING EXPERIENCE REINVENTION

REMOTE SITE & MINING: CHILE – CAMP EXPERIENCE REVIEW

CONSTRUCTION: AUSTRALIA – MOBILE CAMP OPERATIONS

Supporting a large “Top 10” consulting firm seeking expertise in the Remote Site & Mining sector, we were engaged specifically for the reinvention of six legacy camps in Russia. 4xi helped them understand the internal management structure required to self-operate the camps, the range of services to be provided, the staffing schedule for each camp, costing parameters, and KPI’s to measure success. We are in the process of launching a team and service dedicated to this area of expertise.

With 10,000 personnel, this copper mine, one of the largest in the world required a review of the quality of work experience due to recruitment, retention, and absenteeism issues. Focused on accommodation, food, leisure and retail opportunities and on the employee experience to drive retention and productivity including introducing an English as a Second language course over multiple months to help personal development, career progression, and retention.

A rolling pipeline construction over 2,000 miles in Eastern Australia. Full camp management: accommodation, food, and life support services. Modular, mobile buildings and infrastructure with the capability to move the camp as the pipeline construction progressed. This is one of many examples of construction camps to support civil engineering projects including the rebuilding of post war Iraq.

“4xi is a unique combination of talent and experience unlike any firm in the market today. We have senior team members from client-side operations formally leading global amenity programs to senior operators and growth leaders from the largest service providers in the world – we believe that Our Strength is in the Power of Our Collective Experience.” – Barbara Boden, Managing Partner, 4xi Global Consulting & Solutions

A WORLD OF EXPERIENCE

The 4xi team has a world of experience across all sectors and have worked with some of the largest, most progressive, and most important companies in the world. Here is just an example of some of them:

REMOTE SITE CONSULTING & SOLUTIONS Driving Efficiency, Quality & Cost Taking the Headache out of Remote Site and Camp Management Operations ▪ ▪ ▪ ▪

Mining Construction Military Oil & Gas