THE NEED FOR ENGAGEMENT

There are many good reasons to heighten a company’s engagement level with employees. First, ensuring the foundational needs of employees are met as described in Maslow’s Hierarchy of Needs. Employees must have their basic needs before moving up the pyramid to more complex human needs such as belonging, engagement, loyalty, and contentment.

WHAT DO EMPLOYERS GET IN RETURN?

Employers get to fill vacant positions, attract, and retain talent. They get to mitigate the hard cost of attrition and reduce the risks associated with high turnover which negatively impacts operations, quality, service, and experience, and safety. Organizations with high levels of engagement typically perform better in all aspects of their business from the top line of revenue to the bottom line of profit.

The competition for service workers is fierce, as having good reliable staff is often the key to opening the doors and staying in business. Yet despite the challenges to retain talent in this market, this working population continues to be underpaid, under trained, receive very basic levels of benefits, and retirement (if at all). Additionally, there is a general lack of attention around attracting AND retaining this important workforce.