2. Developing SLNG’s New Fuels Long Term Strategy. For this, we signed a Memorandum of Understanding with NUS, NTU, Chiyoda, Mitsubishi, PSA, Jurong Port, City Gas, and Sembcorp to jointly develop a feasibility study of liquid organic hydrogen carrier technology for the transportation, storage, and distribution of hydrogen. This study is supported by grants from the National Research Foundation and the Japanese Government. We are also assessing other hydrogen technologies and new fuels, like Ammonia, as part of SLNG’s longer term plan to transition into low carbon fuels. 3. Implementation of Green Energy and LNG Cold Recovery Initiatives. This includes the successful installation of Solar PV panels with a peak capacity of 593 kW on the rooftops of the Terminal’s carpark shelters, admin and maintenance buildings, in Dec 2020. In addition, we are assessing the possible deployment of more Solar PV panels at the Terminal’s plant and jetty areas, as well as a hydro-turbine generator within the seawater channel. In the coming year, we are looking into cold energy recovery and applying it to various applications, such as cold storage facilities, cooling of data centres and Cryo-power Generation. In line with our goal of building a better and cleaner energy future for Singapore, we are commencing studies to study various cold energy recovery concepts and applications, additional renewable energy installations, as well as the adoption of new fuels (i.e. H2, NH3) in the longer-term, with a view to implement once commercial and technical viability are achieved.
VALUE CREATION AND SUSTAINABLE GROWTH [Non-GRI factor]
SLNG can help position Singapore as an LNG trading hub for the region and grow the LNG ecosystem in Singapore and beyond. We can leverage our Terminal infrastructure and expertise by growing the portfolio of LNG services and product offerings to promote and facilitate various businesses including Storage & Reload and LNG bunkering in Singapore and further develop the necessary infrastructure as required. In FY 2020, we embarked on the development process for future tanks and established partnerships with Operations & Maintenance (O&M) and Engineering companies to facilitate opportunities for business regionalisation.
CUSTOMER EXPERIENCE [Non-GRI factor]
Customers are our partners and collaborators; hence we strive for win-win partnerships with them. Ensuring a positive customer experience by meeting and supporting our customers’ needs is one of the keys to strengthening this relationship. To enhance the experience for our customers, we seek to regularly strengthen our engagements with our stakeholders and customers and adopt industry best practices to improve our operations and service delivery. Due to the challenges brought about by the COVID-19 pandemic, the annual stakeholder engagement survey was not conducted in FY 2020. In FY 2021, we will carry out stakeholder engagement interviews through a third-party to gather feedback and insights on how we can improve our product offerings, services and overall customer experience. It is hoped that through such engagements, we will be giving greater focus to vulnerable areas or blind spots and more specifically, proactively address gaps, develop more innovative product offerings, and build strong and trusting relationships with our customers. We also aim to identify optimisation opportunities to promptly meet customer demand and establish periodic internal audits on customer-focused operations and service providers engaged by SLNG. We reviewed and optimised the availability of our Truck Loading Bay, Boil-off Gas Compressor, and Jetties, to provide a faster maintenance turnaround, so as to minimise the impact on customers. We also provided flexible and timely support for customers to perform Storage & Reload services and truck loading operations via a structured approach. We have also made use of technology to enhance our customer experience. One specific area was the improvement in marine operational efficiency through the digitalisation of communication platforms where a digital Marine Log Book is used to track jetty activities through a single platform and in real-time. Additionally, we have also streamlined the ship-shore compatibility studies, vessel assurance screenings and approvals. We then publish the ship compatible list on our company website to provide quick information access to ship operators and customers. From FY 2021, we will go fully digital and collect feedback electronically.
SLNG | SUSTAINABILITY REPORT 2020
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