SINGULAR SPORTS BETTING PLATFORM
PRODUCT OVERVIEW contact@singular.uk |
www.singular.uk
TOPICS COVERED COMPANY OVERVIEW SINGULAR iGAMING PLATFORM SPORTS BETTING PLATFORM SPORTS BETTING PLATFORM: FRONT-END SPORTS BETTING PLATFORM: CONTROL CENTER DATA FEED SERVICES (DFS) PRO-TRADING FUNCTIONALITY OPERATIONS AND SUPPORT WHY SINGULAR SPORTS BETTING PLATFORM RETAIL PLATFORM KEY MODULES OTHER FUNCTIONALITIES WE SUPPORT SPORT
www.singular.uk
COMPANY OVERVIEW Singular has 10+ years of experience working with Tier 1 iGaming operators. Singular Product Portfolio includes a comprehensive and flexible iGaming platform, Sports Betting Platform with market leading features alongside a Retail solution and a Casino Core with 7000+ casino games. There are three key aspects that shape our competitive factor: flexibility, reliability and innovation. We cater to each client in a bespoke fashion, there is no one-size fits all. While most of the suppliers strive to simultaneously serve numerous operators, we deliver unique partner-centric solutions to help our clients stand out. The modular architecture of the solutions enables Singular to adjust to newly regulated markets almost instantly, empowering the company’s geographic expansion across Europe, LATAM and Africa. We aim to empower operators to be ready for any breadth and magnitude of their growth, to be bespoke in their respective markets, and to be ahead of their competition. This complies with the three pillars of the company: reliability, flexibility and innovation which are the founding blocks of the company’s way of work reflected in the corporate slogan BE OUTSTANDING.
10+
10
4
100+
years of experience
regulated markets
offices
employees
OUR SOLUTIONS
www.singular.uk
SINGULAR iGAMING PLATFORM Singular iGaming Platform streamlines all the processes for iGaming operators — from interface design and personalized promotions to data analysis and risk & payment management. The platform is built on the company’s three foundation pillars:
FLEXIBILITY
RELIABILITY
INNOVATION
#BeBespoke
#BeReady
#BeAhead
> Entirely customizable > Open APIs > Adaptable to market
> Tier 1 solution > 99.9% SLA > High scalability
> Cutting-edge tech stack > Player experience-driven > Big data insights
The iGaming Platform gives clients the freedom to create their own brand thanks to the modular architecture of solution. The product has its dedicated team of 50+ employees from product owners, technical leads, data analysts, developers, and support engineers. The team is diligently working on, not only maintaining, but also upgrading the platform with innovative features built with state-of theart technology. Our work is organized and delivered via agile development processes in a transparent and proactive manner. We deliver an ALL-IN-ONE iGaming solution: >
Fully customizable Front-end Management with API integrations
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Advanced Player Account Management with real-time player KPI monitoring and comprehensive payer cards
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Direct integration of 7000+ games and 50+ LIVE Casino products from the world's leading providers
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Real-time risk management and fraud prevention via powerful payments and risk management system
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Advanced UI tools for mapping player journeys and optimizing player acquisition, conversion and retention
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Central data warehouse for real-time data processing and deep product analysis
www.singular.uk
SPORTS BETTING PLATFORM Singular Sports Betting platform delivers outstanding experience and pro trading functionality. We are strongly dedicated to continuously improve and upgrade our products taking into account our clients feedback and following market changes. In 2019, we launched the 4th generation of our Sports Betting Platform that takes user experience to the next level and empowers our clients with unparalleled technology and effective risk management to significantly optimize both their offering and their performance in the long run. We give our clients maximum flexibility and operational control with plug-in options to extend or replace any modules via open platform APIs.
FLEXIBILITY
RELIABILITY
INNOVATION
#BeBespoke
#BeReady
#BeAhead
> Customizable UI > Unique UX for each market > Full control of odds
> Tier 1 solution > Maximum durability > Fit for exponential growth
> Sleek design > Lightning fast > Industry-leading feature
SPORTS BETTING PLATFORM: FRONT-END The Singular Sports Betting Platform has intuitive design that delivers tailor-made experience for betting with fast markets and visualizations for high engagement. Easy navigation, multi-league selection and an intuitive ticket history. The market-specific UX offers odds and content display, prioritization of game content and tailored bonuses for local markets with localization into 12+ languages. Easy adaptation and modification for any new operator implementation, mainly focusing on: >
allow creation on new skins and themes
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easily adaptation on different structural layout and visual representation
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adoptable configuration elements with flexible customization per implementation
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support of many third-party services/widgets, like live match trackers, statistics, live score, video streams, virtual games implemented as Remote game server (RGS)
INTUITIVE TICKET HISTORY >
My Bets - quick preview on active and draft tickets
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Bet history timeline and classic view - provide different approach of the bet ticket history
www.singular.uk
FEATURES FOR HIGHER ENGAGEMENT AND RETENTION >
Ultimate, partial and full cash out support with an auto option
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Edit Bet - supporting add, remove and swap selection
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250+ automated bonuses, freebets and rewards
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Configurable player journeys
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Social Media sharing
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Ticket Drafts
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BetBuilder
www.singular.uk
SPORTS BETTING PLATFORM: CONTROL CENTER The Control Center of our Sports Betting Platform is more than a Back Office. It represents one focal point from where anything in Sportsbook is managed, and it is focused on the following principles: >
Match centric management - all the configurations are realized using a quick approach by utilizing different templates which can be configured on any sports data level (sport, category and/or league). Once the match has inherited all those configurations will become an independent management segment out of the templates i.e. can be applied other ones or certain elements can be done on top of it.
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Templates represent market and market groups set of data (configurations) that can be explicitly set and valid for specific sport/category/league/event
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Managing risk parameters as part of the template
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One click away actions - during the management of certain entities into our system, all relevant and connected operations should be available one click away from it. There should not be switch on different screens to make something happen.
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Assurance that the user is managing the system, and not vice versa - All actions are done in clear manner without any ambiguity, with clear response from the system on what has being initiated and what was done as result.
www.singular.uk
FUNCTIONAL ELEMENTS >
Match and Tournament management, with a strong focus on trading and resulting elements, including odds management, odds comparison, settlement process, betting statistics and risk exposure.
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Rich parameter filtering for better and precise search results on big set of data, that allows easier manipulation of the concrete one later on
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Dynamic and static filter creation of fixtures that can be displayed on the public sites Risk Management features including real-time and ticket history monitoring and alerting tool, cumulative exposure tracking, limit management, risk forecasting, through player and segments down to respective tickets.
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Marketing activities from highly customizable bonus engine definition, rewards and free bets
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Management of catalog data provided by the DFS service
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Catalog management which generates definitions which represent a unique object from different feed data providers unified by a specific key recognized in the Sportsbook platform. The definitions is forming the Sport data as tree of the sport/category/league
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Player and segments overview and management
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Player general and betting statistics info
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Access management of operational elements for users and applications, managed by granular permissions
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Configuration management on all possible tuning parameters on the platform
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Help center containing detailed user manual and examples on functional elements
www.singular.uk
DATA FEED SERVICES (DFS) The Singular DFS represents an aggregation technology that delivers betting odds, scores, and realtime settlements from the industry leading data providers. The DFS module aggregates and unifies different Sportsbook related feeds based on their nature. This enables operators to combine data from multiple providers and prioritize data sources boosting their coverage.
PRICING FEEDS The pricing feeds are unified across further Sportsbook consumption, which allow us to introduce new feeds or remove/replace existing ones while the rest of the platform will continue regular work in a seamless manner. With this approach, our system is feed agnostic and adaptable to any preferences of the operator at the moment, or in the future.
www.singular.uk
ENRICHMENT FEEDS The enrichment feeds empowers the player’s experience with more engaging information, visuals, and animations. >
live statistics
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animations in real-time
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H2H team statistics
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streaming options
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multi-league selection
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global events search
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favorites sports, leagues, matches, competitors even markets
PRO-TRADING FUNCTIONALITY Do it yourself
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Adjustable margin management
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Player micro-segmentation
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In-depth liability and risk limits
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Real-time exposure management
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Comprehensive reporting
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20+ advanced bookmaker features
www.singular.uk
Our trading partners
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OPERATIONS AND SUPPORT We have a team of dedicated software engineers with proven experience in the iGaming field and high technical skills.They can answer any technical requirement from smooth and fast integrations, deployments to migrations requests. Our team is able to deploy a new environment in a matter of a couple weeks, while the whole platform can be ready in two weeks.
24/7 CUSTOMER SUPPORT HIgh customer satisfaction is not based just on creating a software with exquisite design and innovative features, but also on delivering outstanding experience. For that reason, we have a 24/7 support team which is the central point for communication with our clients. The team consists of experts within the field that can easily filter through the clients’ requests, and answers in a swift and efficient manner at any time. >
Routine inquiries
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Rapid bug fixes
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Critical issues
WHY SINGULAR SPORTS BETTING PLATFORM >
All-in-one sports betting platform for unique player experiences and effective daily operations
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Market leading features that engage players and increase their LTV
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Intelligent player personalization wit marketing automation tools
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Horizontal scalability with multi-datacenter redundancy support
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Centralized control for effective risk management
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Market-specific UX to target local markets
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Intuitive design for easy navigation
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Maximum flexibility via Open APIs
www.singular.uk
RETAIL PLATFORM Singular Retail Platform is a betting retail solution that creates a seamless player experience and streamlines your land-based operations. Along with customer-oriented apps that speed up the booking process, the Platform features a revolutionary mobile cashier system and a powerful screen management software.
FLEXIBILITY
RELIABILITY
INNOVATION
#BeBespoke
#BeReady
#BeAhead
> Custom business models > Multiple configuration > Tailored content
> Seamless operations > Centralized control > Advanced reports
> Agile technology > Enhanced experience > High level automation
This module represents a merged concept of a solution which will provide the same functionality adopted for different kinds of devices, from high-res dow to portable and small resolution devices, realized as mobile and desktop view. It has an enhanced user experience with the: Ticket booking app -
helps customers quickly
generate tickets with their own smartphones and place them at the cashier’s desk after booking. Ticket viewer app - allows customers to scan betting tickets and check their winnings without waiting in the queue.
www.singular.uk
KEY MODULES Shop Management - software for betting shops that lets you manage the job assignments and shifts at your betshops, review access and audit trail logs as well as control your daily cash flow. Cash Desk Application - the application optimizes the interactions between players and cashiers. This betting shop software features a dual interface where users can review the list of matches, their odds and possible winnings while the cashier gets updates on the match exposure and applied limits. > Cashier screen (ticket placement) > Player screen (ticket preview) > Ticket payout > Ticket print > Ticket scan > Terminal services
Mobile Cashier - a mobile application that allows operators to issue tickets without sitting at the cash desk. > Quick mobile registrations of bets > Effortless ticket generation and printing > Compact thermal printer support via bluetooth > Easy access, no internal network required
www.singular.uk
BETCAST- multi-screen TV management system that consists of a powerful screen management software and a batch of Singular’s innovative content as well as integrations from the 3rd party content providers. > Manage the screen from a central point > Schedule specific content and create playlists > Create a unified video wall across multiple screens > Show fixtures, events, virtuals or promotions provided by Singular
OTHER FUNCTIONALITIES >
Health monitoring and system performance operations
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Supporting internal and external player segmentation engine
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BMS external app for promotional activities, possibility for dynamic banners which contain events with markets
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Fully customizable and manageable set of reports which allows ad hoc creation and modification on existing reports
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Print fixture app - URL generator of selected sport data that can be displayed on the TV app or printed
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Multi-level Agent System with advanced revenue share configurations and a real-time commission settlement engine
www.singular.uk
WE SUPPORT SPORT Singular has always been a strong supporter of nurturing culture for sports and active lifestyle among youngsters. In 2019, we signed a sponsorship package with Juventus Malta Academy to deliver the ultimate football experience for young players via a Training Camp in Malta. The camp gives the chance to children aged 6-16 to learn from highly educated and qualified Juventus Academy coaches with broad international experience. The Juventus Academy aims to create a memorable event for the children sending them on their future football endeavors equipped with expertlevel football tricks and the recognizable black and white Juventus kit. We are happy and proud to be part of such praiseworthy initiative.
www.singular.uk
Sliema Office
Tbilisi Office
Skopje Office
Tagliaferro Business Centre, High Street C/W, Gaiety Lane, Sliema, Malta
Tbilisi, Georgia 1 26 May Square
Skopje, North Macedonia 43A Franklin Roosevelt 1 000 Skopje
contact@singular.uk +356 (20) 979549
contact@singular.uk +995 (32) 2193009
contact@singular.uk +389 (02) 6151611
www.singular.uk