1 minute read
DESIGN PROCESS
Problem Discovery
Employees not having access to their own welfare benefits information leads to frequent inquiries to HR. Additionally, contacting HR through personal LINE accounts results in an unsuitable and unstructured communication channel.
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Research
Interview HR regarding the work processes and issues related to communication and data exchange with employees to identify the actual problems.
Analysis
All employees are asking for personal information and benefits from HR ,Employees are requesting leave or arriving late for work. HR needs to manage and gather data to ensure smooth workflow and prevent data from being scattered or lost.
Ideation
Based on the analysis and research, it can be summarized that having an HR system where employees can access and submit leave requests through a mobile phone would be beneficial for convenience. Additionally, having a backend system would enable supervisors and HR to approve various requests.
