160331 airport it trends survey 2016 v8lr

2016

AIR TRANSPORT INDUSTRY INSIGHTS

FOREWORD Baggage self-service check-in is catching up with passenger check-in and today more than half of airports worldwide can offer both, according to this year’s Airport IT Trends survey, co-sponsored by SITA and Airports Council International (ACI), in association with Airline Business.

It marks an important tipping point for the industry, given that around 82% of people check-in luggage when they fly and means that the convenience and speed of self-service checkin is increasingly a reality for every passenger, not just those with hand luggage.

This year far more airports rated passenger and airport security a high priority compared to previous surveys, with the trend particularly noticeable at European airports.

Progress has also been made by airports to tackle cyber attacks in recent years. There is still a long way to go, but ACI is supporting these efforts with the launch of an IT Security Benchmarking tool.

This will become increasingly important as the Internet of Things starts to drive a surge in the number of endpoints connected to airport IT networks.

It all adds to a strong investment picture at airports with total IT spending by airports this year heading over the US$9 billion mark for the first time.

Once again the good level of responses from Chinese airports has allowed us to shine a spotlight on this fast developing travel market by including a dedicated section on China.

Mobile investments also continue to attract a good portion of this money and there are strong indications that airports are actively looking to recoup this investment by evolving their apps beyond check-in and basic flight information towards revenue generating services.

Finally, a big thank you to all the airport operators who contributed to this survey. We really appreciate your ongoing support.

However, offering unlimited free public Wi-Fi at the airport, which could encourage mobile app usage, is becoming less popular among airport operators. Many, particularly in North America and the Middle East, are moving to a time-limited free access model.

Barbara Dalibard

Today, 74% of airports provide unlimited free Wi-Fi to passengers, but this will drop to 54% within three years.

Director General, ACI

CEO, SITA Angela Gittens

A troubling development in recent times has been the growing level of security attacks on airports in both the physical and virtual world. Not surprisingly, it has gone up the agenda of airport CIOs.

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THE AIRPORT IT TRENDS SURVEY | Š SITA 2016

CONTENTS IT SPEND ON THE UP Security moving up the agenda Focus on passenger projects New technologies

4 4 5 5

SELF-SERVICE REACHING MATURITY Coming soon

6 6

MAKING MONEY FROM MOBILE Public Wi-Fi strategy M-commerce

7 7 7

SOLVING THE CONGESTION PROBLEM Flight disruption Mobile devices for staff

8 8 8

IT SECURITY PRESENTS A NEW CHALLENGE

9

TECH TRENDS GATHERING MOMENTUM

10

FOCUS ON CHINA Growing interest in IoT Self-service: bags taking center stage Strong focus on new services for passengers Free Wi-Fi widely available CDM will help cut disruption

11 11 12 12 13 13

METHODOLOGY The respondents profile Weighting

14 14

For more information go to: www.sita.aero/surveys www.aci.aero

THE AIRPORT IT TRENDS SURVEY | © SITA 2016

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IT SPEND ON THE UP

US$9.07BN

PROJECTED GLOBAL AIRPORT IT SPEND FOR 2016

Global airport expenditure on information and communication technology (ICT), as a percentage of revenues, fell back slightly in 2015 to 5.21% from its peak of 5.82% in 2014.

Despite Airports Council International (ACI) estimates indicating airport industry revenues grew to US$150m in 2015, it was not enough to fully offset the percentage drop.

So, in absolute US dollar terms, global IT spend dipped in 2015.

SECURITY MOVING UP THE AGENDA As with previous years, when it comes to prioritizing budget spend, a clear majority of airports (59%) have passenger processing as a high priority for IT investment. However, this is significantly fewer airports than seen last year when the equivalent figure was 73% (2015).

For a good number of airports, the focus has shifted to passenger and airport security in the wake of heightened regional tensions, some of which is directly targeting air travel. This year it is a high priority for 50% of airports compared to 37% in last year’s survey. That moves it up to 2nd in the overall IT priority list from 5th in the 2015 survey.

THE TOP 3 INVESTMENT PRIORITIES IN 2016

However, the strengthening of the US dollar against many currencies during the past year means it may not reflect the true position at individual airports working in their local currency. This is supported by the fact that 61% of CIO respondents at airports indicated they received an increase in their IT budget for 2015, while only 12% saw their budget cut.

This more optimistic view carried into this year with 71% of CIOs receiving larger IT budgets in absolute terms, compared to 2015. It means that over the last three years, airport CIOs have seen their budgets grow at a compound annual growth rate (CAGR) of 8.41%, compared to a revenue growth of 6.36% over the same period.

59%

50%

41%

Passenger processing

Passenger & airport security

Operations

% of airports considering these as 'high priority'

With ACI forecasting a further increase in global revenues to US$158 billion in 2016, absolute IT spending by airports is likely to surpass the US$9 billion mark this year.

Furthermore, CIOs are forecasting higher budgets for next year (2017) with 58% expecting an increase over this year and 29% expecting their budget to stay the same.

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THE AIRPORT IT TRENDS SURVEY | Š SITA 2016

FOCUS ON PASSENGER PROJECTS In terms of specific investments over the next three years, passenger self-service continues to dominate with twothirds of airports planning major IT projects in this area.

The growing influence of mobile is also evident with nearly every airport worldwide (90%) undertaking either a major programme or a trial project related to mobile apps.

With the greater availability of data from both passengers and business operations, half of airports worldwide are planning to capitalize on it with major business intelligence initiatives over the next three years.

Other initiatives picking up momentum include interactive way-finding and identity management using biometrics with 34% (26% in 2014) and 24% (14% in 2014) of airports respectively, planning major projects.

NEW TECHNOLOGIES Worldwide adoption of newer technologies by airports is progressing, with some such as cloud computing starting to reach maturity. The proportion of airports undertaking major programs in this area over the next three years has remained at 45% since our last survey, while the proportion of airports with no plans has dropped only marginally from 21% to 19% of airports.

On the other hand, sensing technologies, such as beacons, Bluetooth, and Wi-Fi, which gauge the movement of people and assets around the airport are attracting strong interest. Nearly half of airports (48%) are implementing major programs over the next three years, up from 30% in our last survey.

The adoption of contactless mobile technology Near Field Communication (NFC), remains subdued with only 10% of airports planning a serious deployment, down from the 14% of airports seen last year. Nevertheless, a sizeable proportion (43%) are assessing the technology with small scale evaluation projects.

A much more recent development is digital tags to replace the paper-based tags used for most check-in baggage today.

A small number of airports (12%) plan a major deployment of the infrastructure needed to read the tags, up slightly from the 10% reported in the 2015 survey. Forty percent of airports have no plans to look at this in the next three years.

Drones are starting to make a mark outside our own industry, but they are yet to widely catch on with airports. Only 1% plan to initiate a major project in the next few years, with nearly four in five airports not interested at all at this stage .

NEW TECHNOLOGY INITIATIVES BY 2019

45%

Cloud services Sensors Near Field Communication

36%

48% 10%

43%

12%

Digital Tags

40%

23%

72%

20%

Major program

16% 47%

48%

Wearables 5% Drones 1%

36%

19%

79%

Evaluation program (pilots or trials)

No plans

% of airports with new technology initiatives THE AIRPORT IT TRENDS SURVEY | Š SITA 2016

5

SELF-SERVICE REACHING MATURITY

50%+

type of process, up from 48% in the 2015 survey. However, unassisted bag-drop is starting to gain ground with a jump to 26% of airports offering this option after being consistently in the mid-teens for the last three surveys.

OF AIRPORTS PROVIDE SELF-SERVICE BAG CHECK-IN

For the first time our survey indicates the majority of airports worldwide provide self-service check-in for both passengers and bags.

Self-service passenger check-in through kiosks has been available at the majority of airports for many years and today it is almost universally available (91%). Its equivalent for baggage check-in has been longer coming, but today the majority of airports offer both kiosks for self-printing bag tags and either an assisted or unassisted bag-drop to complete the check-in.

For common-use bag-drop, airports overwhelmingly prefer to have agent assisted with 61% of airports deploying this

Self-service at the gate has remained broadly static in the last three surveys with only one in five airports deploying electronic boarding gates today, marginally up on what was reported in the 2014 and 2015 surveys.

COMING SOON Trends to watch in the self-service space include kiosks that enable passengers to download digital content, such as the latest films, before they board the flight. The service is very new and today only 4% of airports are offering this, but a further 26% have plans to do so by 2019.

Similarly, using a kiosk to complete a sales transaction is available only at 4% of airports, although 38% are showing interest and expect to have this functionality in place within the next three years.

AIRPORT ADOPTION OF SELF-SERVICE FUNCTIONALITIES 2013-2016 2013

2015

2016

84%

91%

91%

Bag drop (assisted)

52%

48%

61%

Bag tag printing at kiosk

38%

42%

51%

34%

34%

31%

Bag drop (fully self-service)

13%

15%

26%

Self-boarding (unassisted e-gate)

10%

18%

19%

Check-in via kiosk

Info services at a kiosk (e.g. flight status, gate info, etc)

Check-in

i

% of airports that have implemented check-in options in the year

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THE AIRPORT IT TRENDS SURVEY | Š SITA 2016

MAKING MONEY FROM MOBILE

84%

OF AIRPORTS PLAN TO PROVIDE AIRPORT SERVICES PURCHASES VIA MOBILE BY 2019

Notifications about flight status continues to be the most widespread service provided to the mobile devices of passengers with 46% of airports already offering this service.

However, there are signs that more airports are looking to monetize their mobile investments by offering retail services.

By 2019, 84% of airports plan to enable purchasing of airport services through their mobile app, a step up from the 68% we reported in last year’s survey.

Furthermore, during the same timeframe 29% of airports plan to extend purchasing of airport services to passengers’ smartwatch.

PUBLIC WI-FI STRATEGY Providing free public Wi-Fi at the airport would encourage passengers to use mobile services and potentially drive higher levels of m-commerce. Today, 74% of airports indicate they provide unlimited free Wi-Fi to passengers, while a further 23% opt to provide time-limited free Wi-Fi with paid access for additional usage. Only 2% of airports charge for Wi-Fi from the outset.

Over the next three years, survey responses indicate airports are looking to recoup some of the cost of providing Wi-Fi than using it to support their m-commerce strategy. By 2019, the number of airports offering time-limited access to Wi-Fi will jump to 37% and those offering unlimited free Wi-Fi will fall to 54% of airports.

AIRPORTS WI-FI STRATEGY IN 2016

Today

M-COMMERCE While many airports clearly see a big opportunity to grow their sales through mobile apps. Surprisingly, only 34% of airports have plans today to incorporate in-app purchasing using new payment options such as Apple Pay or Android Pay. Airports identify a number of major challenges with incorporating m-payment capabilities into their apps.

The most common three are ‘compliance with PCI DSS requirements’ (26%), ‘upgrading of payment terminals’ (23%) and ‘enabling transmission of payments from terminals to banks’ (24%).

By 2019

2% 1%

5%

23%

4%

37%

54%

74% Free Wi-Fi

Hybrid Wi-Fi

Paid Wi-Fi

No Wi-Fi

% of airports with Wi-Fi connectivity strategy

‘Integration with legacy systems’ is only considered a major challenge by 9% although the vast majority (73%) think it will be ‘some challenge’.

Interestingly though 33% of airports have no plans to introduce cashless payments.

THE AIRPORT IT TRENDS SURVEY | © SITA 2016

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SOLVING THE CONGESTION PROBLEM

55%

OF AIRPORTS PLAN TO IMPLEMENT A-CDM BY 2019

Delays and cancellations are part and parcel of air travel, but the increasing number of passengers and flights is only likely to put more pressure on the air transport system. Our survey indicates that airports are still mainly in the early stages of implementing IT measures to help ensure the smooth running of the airport.

The most widespread measure has been to set-up a centralized control center to coordinate operations. Just over half of airports (52%) have already done this and it will grow to nearly 80% over the next three years.

A medium term focus area is developing operational dashboards for airport staff to monitor critical processes.

Nearly half of airports (49%) plan to invest in this over the next three years on top of the 38% that already do it.

Another area that will receive strong attention over the next three years is Collaborative Decision Making (CDM). Its goal is to improve overall efficiency of operations by working with different stakeholders to integrate processes and systems to reduce delays and better manage airport resources. Today, one-third of airports have some form of local CDM, but only just over one in ten airports have implemented it to include air traffic management (ATM) systems. Within three years though 71% of airports will have a localized version of CDM, while 55% will have fully integrated it with ATM systems

FLIGHT DISRUPTION Specific technologies aimed at minimizing the impact of disruption are yet to be widely adopted beyond reactive communications to other stakeholders or passengers.

Today, 61% of airports -use emails or phone to communicate with partners during disruption, while 34% sent out mass notifications via social media. However, a more targeted approach is coming with nearly half (49%) of airports planning to directly contact passengers via their mobile phone over the next three years.

Further on the horizon, airports are starting to look at predictive technologies that could prevent, or at least minimize, disruption. Today, only around 7% of airports have deployed this sort of advanced capability that allows for proactive intervention before the disruption escalates. By 2019, nearly half of airlines (49%) will have adopted this type of technology.

MOBILE DEVICES FOR STAFF Providing mobile devices to staff to improve operations is on the rise. The arrival hall and departure areas are the most common places where they have been deployed with tablets marginally preferred to smartphones. In arrivals, 26% have smartphones and 27% have tablets and in departures 25% have smartphones and 30% have tablets. The only other area where mobile usage is fairly widespread is in ‘baggage handling’.

Mobile technology will also be used to give staff support during disruption. Over the next three years, 47% of airports plan to provide staff with tablets that can access information and tools to help mitigate unscheduled events.

The priority of CDM programs at airports is to keep to the flight schedule with on-time departures. Just over threequarters (76%) of airports rate departure management as a high priority for their CDM program. Closely associated is aircraft turnaround and 53% of airports see this as a high priority function for CDM.

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THE AIRPORT IT TRENDS SURVEY | © SITA 2016

IT SECURITY PRESENTS A NEW CHALLENGE

41%

OF AIRPORTS HAVE A CYBER SECURITY PLAN ONLY AT DEVELOPMENT STAGE TODAY

The most common cyber security initiatives are around educating staff to the threat. Four out of five airports are already doing this through general awareness training, with almost all of the remainder planning to do so by the end of 2019. A good proportion (68%) are also going further with specific training/education related to user an access management.

With cyberattacks becoming increasingly frequent and sophisticated how prepared are airports to tackle this emerging threat?

Mobile devices have created a multitude of new endpoints for cyber attackers to exploit, and just over half of airports are alive to the threat with 53% of airports planning to implement specific cybersecurity initiatives for mobile devices by 2019.

Just over half of airports (55%) say their cyber security plans are fully developed and operational, while a further 41% admit that their plans are still only at the development stage. Today, 4% of airports indicate they have no plans in place at all.

Higher level initiatives around security intelligence and analytics are less common today with only 36% of airports having implemented it, but another 51% plan to by 2019.

Nevertheless, this represents good progress from where airports were three years ago, when only 7% of airports said they were prepared to deal with any threats. Today, that figure has reached 19%.

A sophisticated targeted attack is the most widespread concern among the airport community with 63% citing it in their top three. Other widespread information security concerns include ‘social engineering based attacks targeting end-users’ (49%) and ‘accidental data leaks from employees/ third parties’ (44%). Of less concern is data theft or sabotage by disaffected staff which made the top three of only 29% of airports.

AIRPORTS CYBER SECURITY PLANS 2013-2016

59%

35%

Early planning stage

2016

30%

28% 10%

2013

19%

12% Most critical defences management

7% Common threats management

Any threats management

% of airports providing status for cybersecurity management

THE AIRPORT IT TRENDS SURVEY | © SITA 2016

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TECH TRENDS GATHERING MOMENTUM Over the next three years, these types of implementation will become commonplace with the majority of airports deploying sensors at security check points (66%), bag-drop area (61%), retail areas (60%), boarding gates (54%) and bag reclaim (52%).

74%

OF AIRPORTS PLAN TO TRIAL CONTEXT-AWARE AND LOCATION-BASED TECHNOLOGY IN THE NEXT 5 YEARS

Another emerging trend is the Internet of Things (IoT). Today one-third of airports have incorporated the IoT into their IT strategy, while a further 43% have plans to do do over the next three years.

Tech trends that we have seen emerge over the last couple of surveys are continuing to build momentum and become incorporated into the IT strategies of airports.

In particular sensor technologies, such as beacons, Bluetooth, wifi are gradually being deployed along parts of the passenger journey through the airport. A quarter of airports have implemented sensor technologies at checkpoint area, up from 17% in last year’s survey. Three other steps have sensor technologies deployed at more than 10% of airports: retail areas (15%), bag-drop (13%) and border control (12%).

Looking ahead, there are a number of new technologies that could bring benefits to air travel. Our survey shows some are emerging faster than others. Over the next five years only context-aware and location-based technologies will be widely assessed by airports with 74% expecting to trial or carry out a pilot project in this time frame.

Other new technologies will take longer to get attention from the majority of airports. For example, the expectation is that it will take ten years for the majority of airports to have trialed wearable technology for staff, single biometric travel tokens, robots or virtual reality technology.

MID TERM TRIALS PLANNED FOR EMERGING TECH

74%

41%

41%

36%

33%

36%

Context and location aware applications for passengers

Wearables for staff (Smartwatch / Smartglasses)

Virtual reality services for passengers

Single biometric travel token for identity management

Artificial Intelligence

Specific wearable-enabled services for passengers

78%

54%

54%

52%

52%

46%

Next 5 years

Next 10 years

% of airports anticipating piloting the following new and emerging technologies

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THE AIRPORT IT TRENDS SURVEY | Š SITA 2016

FOCUS ON CHINA

82%

OF CHINESE AIRPORTS PLAN TO FULLY INCLUDED THE IOT IN THEIR STRATEGY BY 2019

With over 4 billion domestic trips in 2015, China’s travel boom shows no signs of waning. To cope Chinese airports are directing IT investment at technologies that can help alleviate passenger congestion, but operational IT is also becoming more important. Overall, airports in China are forecasting IT spend of 5.72% of revenues in 2016 just shy of the 5.73% global expectation.

This year investment in operational IT is rated ‘high priority’ by 58% of Chinese airports, much higher than the 41% in the 2015 survey. Nevertheless, passenger-related IT remains a high priority at most airports (63%), although a significantly lower figure than the 78% of airports we reported in the 2015 survey.

The shift in priorities towards operational technologies will help support the surging number of flights expected in the coming years. In 2016 alone, the Civil Aviation Administration of China plans to help domestic and foreign airlines open more than 200 new international routes.

GROWING INTEREST IN IOT Chinese airports are set to overtake their global counterparts in recognizing the potential of the Internet of Things (IoT).

Today, 29% of Chinese airports have fully included the IoT in their strategy, rising to 82% by 2019. This compares favorably to the 75% of airports globally that will have included it over the same timeframe.

For example, sensor technologies will be either deployed as part of a major program or a trial by 89% of airports over the next three years. The most common place for Chinese airports to deploy sensors is at the early steps in the passenger journey - bag-drop (33% of airports), check-in (28%) and security (26%). Airside steps in the journey are being considered for sensor deployments by far fewer airports.

There is equally strong interest in cloud services with over half (53%) of Chinese airports building major programs around the technology and a further 32% evaluating it.

Widespread adoption of other new technologies, such as wearables, digital bag tags and Near Field Communications (NFC), is going to take longer with a good proportion of airports showing no interest in them for the next few years.

CHINA: IOT STRATEGY FOR AIRPORTS BY 2019

53% 29%

By end of 2019 Today No plans

18% % of airports in China including IoT in strategy by 2019

New infrastructure technologies, including sensors and cloud, that are key enablers for driving adoption of the IoT, are drawing strong interest from Chinese airports.

THE AIRPORT IT TRENDS SURVEY | © SITA 2016

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SELF-SERVICE: BAGS TAKING CENTER STAGE

STRONG FOCUS ON NEW SERVICES FOR PASSENGERS

Today, the self-service focus is on passengers with checkin luggage. Self-service bag-drop has grown rapidly since the 2015 survey with 84% of major Chinese airports having implemented the assisted version, up from 45% twelve months ago.

The use of unassisted bag-drop, on the other hand, remains flat at just over one quarter of airports. This type of fully self-service bag-drop is more dependent on passengers using kiosks to obtain the bag tags. Today, only just over half of Chinese airports (53%) have upgraded their kiosks to offer this functionality.

Self-boarding gates are still at the early stages of deployments, but nevertheless they are being implemented more rapidly at Chinese airports than their global counterparts. Currently, 26% of leading airports have invested in the technology, up from 8% reported three years ago in our 2013 survey and higher than the 19% figure globally.

Today, 59% of airports have major programs to provide self-service processing to passengers. However, over the next three years the emphasis for major IT programs will move mainly towards mobile service initiatives, and to a lesser extend services social media.

The most common mobile app services available today are flight status notifications (50% of airports), cashless payments (33%) and purchasing airport services (32%).

These will become available through almost all apps of major Chinese airport over the next three years, while newer services, such as Navigation/Wayfinding and Customer Relationship Management (CRM), will be offered through apps at four in five airports.

Social media is used in a similar way, with flight status the most common service provided through this channel, although there is more emphasis on CRM today with 37% of airports using this channel to engage with passengers, compared to 26% using their mobile app. However, over the next three years airports will be looking to monetize their social media strategies by offering airport services (84%) and retail promotions (78%).

CHINA: MOBILE APPS SERVICES TO PASSENGERS BY 2019 Notifications about flight status

89% 89%

50% 33%

85%

32% 26% 26% Planned by 2019 Implemented today

79%

79%

Cashless payment

Purchase airport services

Navigation/wayfinding within the airport

Customer relationship management % of airports providing passenger services via mobile apps in China

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THE AIRPORT IT TRENDS SURVEY | Š SITA 2016

FREE WI-FI WIDELY AVAILABLE

CDM WILL HELP CUT DISRUPTION

Today, completely free Wi-Fi for passengers is far more likely to be found at Chinese airports than at airports generally. In fact, 89% of airports in China provide unlimited free access compared to 74% globally and no Chinese airport charges outright for Wi-Fi access, although 11% use a hybrid form where free initial time-limited access is followed by paid access.

Travel disruption remains a growing problem in China, but the shift in focus towards investment in operational technologies indicates airports are increasingly looking to address the issue. In particular, 50% of Chinese airports over the next three years will invest in systems to predict potential disruptions before they occur taking the total to 67% of airports by 2019.

However, our survey indicates Chinese airports are going through a major re-think and within three years only 40% will offer free Wi-Fi, while 40% intend to charge for access from the outset. The number offering the hybrid approach will increase to 20%.

Collaborative Decision Making is going to be central to achieving this. Currently only 16% have fully implemented it, including integration with ATM systems, but a further 68% plan to implement it over the next three years.

CHINA: PLANS FOR OPERATIONS SERVICE INITIATIVES

65%

Central Airport Operations Control Center

50%

Local Collaborative Decision Making

42%

Ground & vehicle tracking systems, moving maps

37%

Operations and BI dashboards for airport staff Flight updates through Aviation Information Data Exchange (AIDX)

42%

16% 32% 24% 26%

47% 68%

16% Implemented

16%

47%

26%

By end of 2019

11%

37%

32%

29%

ACRIS recommended practice for baggage

18%

39%

47%

Automated Safety Management System (SMS)

Full A-CDM status (including connection to Regional ATM Network Manager)

18%

16% No plans

% of airports planning operations services initiatives in China

THE AIRPORT IT TRENDS SURVEY | Š SITA 2016

13

METHODOLOGY The 13th annual Airport IT Trends Survey continues to be the most extensive study of IT trends within the global airport industry. The study allows airports to benchmark themselves against current industry trends. It also encourages discussion about the technology issues facing airports and how IT contributes to airport strategies.

The study took place in the second quarter of 2016 and focused on senior IT executives at the world’s airports.

This year survey results came from 110 respondents who collectively represent the view of more than 225 airports.

The airports participating in this year’s research represent 36% of the global traffic (source: ACI passenger traffic data) or 2.3 billion passengers, while 50% of survey respondents came from airports within the Top 100 in terms of revenue.

THE RESPONDENTS PROFILE: Responses from mainland China this year represented 67% of the total passenger traffic in China. This has allowed us to present some highlights of specific trends in this expanding and important market. This data is unweighted and global industry data is also presented unweighted in any comparisons.

For further details: www.sita.aero/surveys www.sita.aero/ittrendshub

WEIGHTING A weighting system is applied, based on ACI annual passenger traffic statistics, to ensure that the results are a representative sample in relation to global passenger traffic and to compensate for annual fluctuations in the respondent group.

Backward comparison with results published pre-2013 is not advised as these surveys used a different weighting methodology.

Independent market research agency Circle Research was commissioned to undertake the research on behalf of ACI and SITA. The research was conducted in strict confidentiality and the results are presented in an aggregated form. All source data remains confidential and the results of individual returns are not disclosed to the research stakeholders.

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THE AIRPORT IT TRENDS SURVEY | © SITA 2016

SITA AT A GLANCE SITA transforms air travel through technology for airlines, at airports and on aircraft.

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Our annual IT surveys for airlines, airports and passenger self-service are industry-renowned and the only ones of their kind.

In 2015, we had consolidated revenues of US$1.7 billion.

For further information, please visit www.sita.aero

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© SITA 2016 All trademarks acknowledged. Specifications subject to change without prior notice. This literature provides outline information only and (unless specifically agreed to the contrary by SITA in writing) is not part of any order or contract.

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