REMOTE EXPERT ASSISTANCE ENABLED WITH AUGMENTED REALITY PLATFORMS
Significant developments in digital technology are driving fundamental industry advances, including the use of augmented reality to help support customers remotely with expert assistance from original equipment manufacturers TEXT
Daniel Frostberg and Örjan Westerberg PHOTOS Bruks Siwertell
RECENT HISTORY HAS NEVER KNOWN A TIME that customers needed to have reliable, expert service support more than this one. The dry bulk handling and processing industry feeds, powers and builds the world. The wheels of our society that have to keep turning; service is critical.
“Although the current situation forces a change in approach in some circumstances, we have always considered our customer service role as essential,” says Daniel Frostberg, Service Director, Bruks Siwertell. We know that our machines are expected to work hard day-in, day-out, with the same levels of performance for years. 14 BULK HANDLING NEWS
“Good service is therefore absolutely essential to our role as an original equipment manufacturer and supplier in the industry, but so is our ability to offer an expert-eye as quickly as possible when it is needed,” continues Frostberg.
Change on the horizon “Even before the Covid-19 crisis, our service role has been moving towards new technologies,” he notes. “The rapid advances in digitalization, connected machinery, software development and augmented reality platforms have brought about an extraordinary change in capabilities.
