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SkiJapan.com is operated by Ski Japan Travel (Aust) Pty Ltd. Unit 213 / 20 Dale Street, Brookvale NSW 2100 | PO Box 7163 Brookvale NSW 2100 Phone: (02) 9938 9900 | Local Call 1300 137 411 | Fax: (02) 9938 9999 enquiries@skijapan.com | www.skijapan.com ABN 74 007 885 949 | Travel Agent Lic. 2TA004121 | SkiJapan.com is a member of IATA

BOOKING PROCEDURES, TERMS AND CONDITIONS PRICES: All prices are quoted ‘per person’ unless otherwise stated. Land component prices are priced in Japanese Yen (JPY) and are converted to Australian Dollars (AUD) using an indicative exchange rate, which is listed on your quote/invoice. The final AUD payable to SkiJapan.com is determined using the invoiced JPY amount. This will be converted to AUD using the exchange rate applicable on the day final payment is made.

Prices do not include Australian GST as overseas travel from Australia is GST-­‐free. The offer, prices and all terms and conditions on this booking form, in the brochure, on our website and all our promotional material are subject to change or withdrawal without notice prior to final payment being received by SkiJapan.com.

DEPOSIT: A minimum $500 NON-­‐REFUNDABLE deposit per person is required within 7 days of your confirmed reservation together with a signed booking form, to secure your booking, otherwise your reservation may be automatically cancelled. Some properties may require deposit payment inside the standard 7 days and an increased deposit to secure the booking. Payment of a deposit indicates acceptance of SkiJapan.com’s booking conditions. Passengers are responsible for checking all names of people traveling, travel dates and the arrangements are correct at time of confirmation. If there is a discrepancy SkiJapan.com must be notified immediately. Subsequent changes may incur amendment and/or cancellation fees.

BOOKING FORM: It is the responsibility of the person who signs the booking application form to inform all other people traveling under their name of these booking conditions. The person who signs the booking application shall be liable for all fees for the entire traveling party in the event of any cancellation. SkiJapan.com is not obliged to continue to hold any booking unless a signed Booking Form is received.

FINAL PAYMENT: Final payment is payable 75 days prior to departure date. Bookings made between 15 -­‐ 75 days from departure, require full payment within 7 days of confirmation. Bookings made less than 15 days before departure require full payment immediately on confirmation as per ‘Late Booking’ conditions. Some airfares and accommodations may require full payment prior to the final payment deadlines set out above, your SkiJapan.com consultant will advise you of this. On the day final payment is made to SkiJapan.com, prices for all land components will be calculated on the daily outward remittances exchange rate, as published on the Commonwealth Bank website: www.commbank.com.au/guides/personal/other/foreignexchangerates.asp Deposit/s will be subtracted from this amount for final payment. Failure to pay by the due date may result in auto cancellation of your booking and reinstatement fees may be incurred.

PAYMENTS: SkiJapan.com will accept payments by the following methods. Cash, cheque, credit card, or direct deposit into our bank account.

Agents payments can be made via Enett or direct deposit. Please note: there is a 1% charge when paying with Visa or Mastercard & 3.1% charge when paying with an American Express Card.

PART PAYMENTS: SkiJapan.com will accept deposits and final payments only. Part payments towards bookings will not be accepted.

EARLYBIRD DISOUNT: Earlybird discounts apply to selected SkiJapan.com products and are detailed in our brochure. Earlybird offers are not applicable in conjunction with any other discounts offered. Earlybird discounts are subject to availability and may be withdrawn at any time. To be eligible for the discount the booking must be made and paid according to each offer’s conditions. All Earlybird discounts will be removed from the booking in the event the required payment is made after the cut off date and normal payment conditions will apply. SkiJapan.com strongly advises all clients in a booking pay by the Earlybird deadline. All clients in a booking may be liable for increases in the accommodation rate on certain properties if this condition is not met.

LATE BOOKING: Bookings made less than 15 days before departure will incur a $100 late booking fee per file. To commence a booking SkiJapan.com requires credit card guarantee and final payment will be taken immediately on confirmation of the booking. Normal cancellation fees will apply.

AMENDMENT: Any amendments made after deposit is received will incur a SkiJapan.com $50 administration fee per trip per amendment; this is in addition to any supplier amendment fees charged. Changes to issued air tickets may incur fees as set out by the Airlines in their conditions; these fees are in addition to the amendment fee by SkiJapan.com.

CANCELLATION: In the event of cancellation more than 75 days prior to departure, SkiJapan.com will charge $500 per person cancellation fee in addition to any airline or accommodation and supplier fees. For cancellation within 75 days but more than 30 days prior to departure, SkiJapan.com will retain 50% of the total trip price in addition to any applicable airline, accommodation or supplier cancellation penalties.

Cancellation within 30 days prior to departure will incur a 100% cancellation fee. No allowance or refund can be made for unused meals, accommodation, transport, vehicle rental, equipment hire, lift tickets, or any other unused package components once travel has commenced. If a person or persons cancel from a SkiJapan.com booking, they and the remaining people in the booking will be liable for the additional accommodation costs that result from the cancelling persons.

TRAVEL INSURANCE: Travel insurance is highly recommended at the time of deposit to cover cancellation, accidents, baggage loss, personal liability, additional expenses and strikes.

ACCOMMODATION: SkiJapan.com reserves the right to substitute and confirm alternative accommodation of a comparable or superior standard, if necessary, should that included in a confirmed booking not be available.

AIRFARE CONDITIONS: Airfares, taxes & conditions can change at any time and the only way to guarantee prices quoted is to purchase tickets immediately. It is not always possible for SkiJapan.com to advise clients of increases or change to conditions issued by the airlines. It is each passenger's responsibility to make themselves aware of any airfare conditions and/or restrictions relevant to airfares purchased as part of a 1

SkiJapan.com package prior to departure. If you are in any doubt, please ask and we will confirm the conditions that apply to your airfare. Airline taxes and levies are included in your trip price however they are subject to change up until the time of final payment and each destination and itinerary attracts different taxes and is also dependent on the exchange rate. We will advise the approximate taxes at time of booking however they may change at the time of final payment.

NOT INCLUDED: All other costs, apart from those detailed in a quote/invoice, are at the clients' own expense eg: passport and visa fees, inter-­‐ airport transfers (e.g. within Tokyo’s Narita airport to Haneda airport by bus), meals or any other items including those of a personal nature unless otherwise stated. If flight or other travel delays lead to missed connections, SkiJapan.com cannot be responsible for train fares, taxis or other extra expenses.

BOOKINGS THROUGH TRAVEL AGENTS: A Travel Agent does not receive monies from clients as an agent for SkiJapan.com and SkiJapan.com accordingly bears no responsibility for such monies until they are actually received by us from the Travel Agent. Similarly, booking adjustments made via a Travel Agent will be deemed to be received on the day they are actually received in the Company's office, not on the day the client placed the booking with the agent.

RESPONSIBILITY: SkiJapan.com acts only as an agent for the companies or persons (principals) providing or offering the means of travel, accommodation and other services (the principals' services) and bookings are made subject to the terms and conditions under which the principal’s services are provided. Accommodation, flights, transportation and any other services are subject to availability at the time of booking. The principals reserve the right to change the prices of their services without notice. Confirmations and invoices are subject to re-­‐issue if incorrect through error or omission and the passenger accepts liability to pay the correct costs for services. SkiJapan.com reserves the right to cancel or withdraw any tour or passenger booking or to decline to accept or retain any person as a member of a Tour or passenger booking. This agreement is governed by the laws of the State of NSW, Australia.

TOUR SERVICE: The tour services in Hokkaido are operated by SkiJapan Pty Ltd, a company incorporated in Japan, who acts as the tour operator for SkiJapan.com in Japan, not as SkiJapan.com itself. The operations of SkiJapan Pty Ltd are subject to the jurisdiction of Japanese law, including liability and legal indemnity.

LIABILITY: To the extent permitted by law, neither SkiJapan.com nor anyone on its behalf can be held liable for any alterations, act or omission on the part of the service providers/principals for any consequential, loss, death, injury, accident, delay or damage occasioned to any person or their belongings (including baggage) in connection with the tour or holiday offers supplied by SkiJapan.com whether or not such loss, injury or damage is due directly or indirectly to any default, negligent act, misrepresentation, breach of duty, or omission of the travel operator, their respective representatives, servants, contractors or agents. Matters outside the control of SkiJapan.com may affect the services offered and SkiJapan.com will not be responsible for any such matters. Programs, offers, tour prices, services and conditions are current at the time of publication of promotional material are subject to change without notice due to unforeseen circumstances, including increases in operating costs. SkiJapan.com will not accept responsibility or liability for any traveler who contravenes the law or regulation of any country visited. SkiJapan.com strongly advise against the use or possession of prohibited drugs in foreign countries and warns travelers that if found to be involved in the use or possession of illegal drugs on a SkiJapan.com tour or travel package, we reserve the right to discharge the traveler from a tour. This is a zero tolerance policy.

FORCE MAJEURE: Except where otherwise expressly stated in these booking conditions, neither we nor any Third Party Supplier can accept liability or pay any compensation where the performance or prompt performance of our or the Third Party Supplier's contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of force majeure. In these booking conditions, 'force majeure' means any event which we / the supplier of the service(s) in question / the Third Party Supplier could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and all similar events outside the control of the party concerned.

SkiJapan.com is a member of the Travel Compensation Fund, a full member of IATA (International Air Transport Association) and is licensed by the Department of Fair Trading to carry on business as a Travel Agent. The Travel Compensation Fund guarantees all monies deposited with SkiJapan.com for client travel.

I have read and understood SkiJapan.com's terms and conditions above and accept them on behalf of all persons traveling in the group and have explained the terms and conditions to all members traveling.

Travel insurance has been offered to me by SkiJapan.com which I: accept / decline (please circle).

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Your SkiJapan.com Trip No. Your SkiJapan.com Consultant

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