SkiJapan.com is operated by SkiJapan.com (Aust) Pty Ltd. Unit 213 / 20 Dale Street, Brookvale NSW 2100 | PO Box 7163 Brookvale NSW 2100 Phone: (02) 9938 9900 | Local Call 1300 137 411 | Fax: (02) 9938 9999 enquiries@skijapan.com | www.skijapan.com ABN 74 007 885 946 | Travel Agent Lic. 2TA004121 | SkiJapan.com is a member of IATA GROUP BOOKING PROCEDURES, TERMS AND CONDITIONS The group booking procedures form part of the terms and conditions. Booking requests are to be sent to our office by email or fax. This should include the following: A. Full and correct names of each passenger traveling (as per their passport) B. The dates of birth of any children traveling. C. Dates of travel and departure city in Australia. D. Flight Itinerary required E. Name of property/properties to be booked check-in and check-out dates. F. Number of rooms including room type i.e 10 x twin rooms with Ensuite Confirmation of the booking will be sent including invoice, copy of flight itinerary (if applicable) and booking agreement form that must be signed and faxed back within 7 days of confirmation, this will include deposit payment of a minimum $500 per person, some properties may require additional deposit to secure the booking. Final details of the group are required at final payment stage, no later than 120 days prior to departure. This should include the following: A. Bedding configurations and rooming list B. Any ‘own arrangements’ travel details and special requests. C. Dates of pre-booked tours if applicable D. Ski Lesson / Rental requirements Transfers and tours are not confirmed until full details have been received and are subject to bus operating times. The group will need to cover any additional payment if details do not match standard schedules. Bookings made less than 2 weeks before departure incur a $100 late booking fee per file. GROUP PRICES AND MINIMUM NUMBERS: A group booking is a booking of 10 or more people traveling together. If a booked group at any time prior to final payment becomes a group of less than 10 people for any reason, the group status and therefore any group discounts will be forfeited. The remaining members of the group will be liable to find a replacement traveler within a 7 day period in order to retain group status, failure to do so will render the remaining group members liable for the additional costs involved in re-booking the non-group package and any cancellation fees that may apply. Fees of any kind, non-refundable deposits or cancellation fees will not be deducted from the total cost of the booking. In addition to this all tour groups will have minimum numbers to be met prior to final payment for the tour to run. Should the tour not meet the minimum number of bookings SkiJapan.com reserves the right to cancel the tour. If the passenger does not wish to use their deposit towards alternative arrangements, this is the only circumstance under which a deposit will be refunded in full. All prices are quoted ‘per person’ unless otherwise stated. A single supplement may be payable by those traveling alone on a group tour. Land component prices are priced in Japanese Yen (JPY) and are converted to Australian Dollars (AUD) using an indicative exchange rate, which is listed on your quote/invoice. This is to serve as an indication of the AUD equivalent only. The final AUD payable to SkiJapan.com is determined using the invoiced JPY amount. This will be converted to AUD using the exchange rate applicable on the day final payment is made. The offer, prices and all terms and conditions on this booking form, in the brochure, on our website and all our promotional material are subject to change or withdrawal without notice prior to final payment being received by SkiJapan.com. The price for each tour or the land content of each booking represents a package price and will not be sold as separate items nor will an itemization of costs be rendered. ‘TAX INVOICES’ for each booking will be offered to conference delegates on a request basis and will itemize neither the costs nor the individual products but will state the number of people in the booking and all payment details. DEPOSIT: A minimum $500 NON-REFUNDABLE deposit per person is required within 7 days of your confirmed reservation together with a signed booking form, to secure your booking, otherwise your reservation may be automatically cancelled. Some properties may require an additional deposit to secure the booking. Payment of a deposit indicates acceptance of these conditions.
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Payment can be made by cash, cheque, credit card, or direct deposit into our bank account. Please note: there is a 1% charge when paying with Visa or Mastercard & 3.1% charge when paying with an American Express Card.
PART PAYMENTS: SkiJapan.com will accept deposits and final payments only. Part payments towards bookings will not be accepted. FINAL PAYMENT: Balance of payment is payable 90 days prior to departure date unless otherwise stated. On the day final payment is made to SkiJapan.com, prices for all land components will be calculated on the daily outward remittances, exchange rate, as published on the Commonwealth Bank website: www.commbank.com.au/guides/personal/other/foreignexchangerates.asp Deposit/s will be subtracted from this amount for final payment. Late payment of balance may result in loss of accommodation and loss of deposit plus extra charges to reinstate accommodation and may incur a late payment fee of $100 per trip. Delays in final payment being received may lead to delays in final documents being dispatched. AMENDMENT: Any amendments made after deposit is received will incur a $50 amendment fee per trip per transaction. Airline tickets are subject to further restrictions like no stopovers allowed, maximum stays and no date or name changes allowed. No changes can be made to airline tickets once issued. CANCELLATION: Cancellations must be made in writing. In the event of cancellation more than 60 days prior to departure, SkiJapan.com will charge $500 per person cancellation fee in addition to any airline, accommodation or supplier fees. For cancellation within 60 days but more than 30 days prior to departure, SkiJapan.com will retain 50% of the total trip price in addition to any applicable airline, accommodation or supplier cancellation penalties. Cancellation within 30 days prior to departure will incur a 100% cancellation fee. No allowance or refund can be made for unused meals, accommodation, transport, equipment hire, lift tickets, or any other unused package components once travel has commenced. If a person or persons cancel from a SkiJapan.com booking, the remaining people in the booking will be liable for the additional accommodation costs of those canceling. TRAVEL INSURANCE: Travel insurance is highly recommended at the time of booking to cover such things as cancellation, accidents, baggage loss, personal liability, additional expenses and strikes. We recommend Suresave Travel Insurance that specifically covers skiing and snowboarding-related activities. Cover must be authorised in advance for any pre-existing medical conditions. Please ask us for a policy at the time of booking, or buy online at www.skijapan.com > Travel Shop. BOOKING FORM: It is the responsibility of the person who signs the booking application form to inform all other people traveling in the group of these booking conditions. The person who signs the booking application shall be liable for all fees for the entire travelling party in the event of any cancellation. SkiJapan.com is not obliged to continue to hold any booking unless a signed Booking Form is received. GROUP TOURS AND ACCOMMODATION: SkiJapan.com reserves the right to substitute and confirm any component of a trip, including accommodation, with an alternative of a comparable or superior standard if necessary should that described in the brochure become unavailable. SkiJapan.com reserves the right to cancel or withdraw any tour or passenger booking or to decline to accept or retain any person as a member of a Tour. NOT INCLUDED: These details are set out in the website, brochure and other promotional literature. All other costs, apart from those detailed in a quote/invoice, are at the clients' own expense. Prices do not include, government levies, travel insurance, passport and visa fees, transfer costs to and from accommodation or between airports, ski/snowboard hire, ski/snowboard lessons, meals or any other items including those of a personal nature unless otherwise stated. If flight or other travel delays lead to missed connections, SkiJapan.com will not be responsible for train fares, taxis or other extra expenses. Travel insurance is recommended to cover for such unforeseen events. AIRFARE CONDITIONS: Full Payment of airfares & taxes may be required within 21 days of booking dependent upon the airline terms of payment. Non-payment of airfares & taxes within the specified payment period will result in a loss of confirmed seats and or an increase in the airfare cost. It is each passenger's responsibility to make themselves aware of any airfare conditions and/or restrictions relevant to airfares purchased as part of a SkiJapan.com package prior to departure. Most airfares do not allow changes under any circumstances, or heavily penalize amendments. They also restrict maximum/minimum stay and whether stopovers are permitted. Airfares and Conditions can change at any time and the only way to guarantee airfares quoted is to purchase tickets immediately. It is not always possible for SkiJapan.com to advise clients of changes to conditions or fare increases issued by the airlines. Please Note: Each destination and itinerary attracts different taxes and is also dependent on the exchange rate. We will advise the approximate taxes at time of booking, these may change at the time of final payment. TRAVEL CONDITIONS: All travelers must carry a valid passport with a minimum of 6 months validity from the date of their return. Any person not traveling on an Australian passport may need to comply with visa and re-entry conditions. You will be digitally photographed and fingerprinted upon entry into Japan and most hotels will copy your passport upon check-in. It is the sole responsibility of the person traveling to ensure that they are aware of and comply with all travel requirements, SkiJapan.com will not be held liable for any loss or circumstance associated with traveler failure to comply with these conditions.
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RESPONSIBILITY: SkiJapan.com acts only as agents for the companies or persons (principals) providing or offering the means of travel, accommodation and other services (the principals' services) and bookings are made subject to the terms and conditions under which the principals services are provided. Accommodation, flights, transportation and any other services are subject to availability at the time of booking. The principals reserve the right to change the prices of their services without notice. Confirmations and invoices are subject to re-issue if incorrect through error or omission and the passenger accepts liability to pay the correct costs for services. LIABILITY: To the extent permitted by law, neither SkiJapan.com nor anyone on its behalf can be held liable for any alterations, act or omission on the part of the service providers/principals for any consequential, loss, death, injury, accident, delay or damage occasioned to any person or their belongings (including baggage) in connection with any tour or holiday offered by SkiJapan.com whether or not such loss, injury or damage is due directly or indirectly to any default, negligent act, misrepresentation, breach of duty, or omission of the travel operator, their respective representatives, servants, contractors or agents. The services offered may be affected by many matters outside of the control of SkiJapan.com and it will not be responsible for any such matters. Programs, tour prices, services and conditions are current at the time of publication of promotional material and prices are subject to change without notice due to unforeseen circumstances, including increases in operating costs. SkiJapan.com will not accept responsibility or liability for any traveler who contravenes the law or regulation of any country visited. SkiJapan.com strongly advise against the use or possession of prohibited drugs in foreign countries and warns travellers that if found to be involved in the use or possession of illegal drugs on a SkiJapan.com tour or travel package, we reserve the right to discharge the traveler from a tour. This is a zero tolerance policy. TOUR SERVICE: The tour services in Hokkaido are operated by Ski Japan Pty Ltd, a company incorporated in Japan, who acts as the tour operator for SkiJapan.com in Japan, not as SkiJapan.com itself. The operations of SkiJapan Pty Ltd are subject to the jurisdiction of Japanese law, including liability and legal indemnity. BOOKINGS THROUGH TRAVEL AGENTS: Please note that a Travel Agent does not receive monies from clients as an agent for SkiJapan.com and SkiJapan.com accordingly bears no responsibility for such monies until they are actually received from the Travel Agent. Similarly, booking adjustments made via a Travel Agent will be deemed to be received on the day they are actually received in the Company's office, not on the day the client placed the booking with the agent. No employee, servant or agent of SkiJapan.com has authority to vary these conditions. SkiJapan.com is a member of the Travel Compensation Fund, a full member of IATA (International Air Transport Association) and is licensed by the Department of Fair Trading to carry on business as a Travel Agent. The Travel Compensation Fund guarantees all monies deposited with SkiJapan.com for client travel.
I have read and understood SkiJapan.com’s group booking procedures, terms and conditions above and accept them on behalf of all persons traveling in the group and have explained the terms and conditions to all members traveling. Travel insurance has been offered to me by SkiJapan.com which I accept / decline (pls circle).
_____________________ Signature & Date
__________________ Print Name
_____________________ Your SkiJapan.com Trip No.
__________________ Your SkiJapan.com Consultant
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