Air Canada Re-Launches into Asia ir Canada is re-launching and increasing its international flights to Beijing, Shanghai, Hong Kong and London, England, this summer. In addition to the current daily service to Hong Kong, Air Canada will increase its Shanghai route to a non-stop daily service and re-launch its Beijing route offering four flights per week.
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Flights to London have now increased to three per day. “We are very pleased to hear that customers are once again travelling to Asia and that Air Canada is responding to the current demand of the Asian travel market,” said Bill Devlin, manager, passenger services, Air Canada. Air Canada currently provides
Interpreter Services in various languages, including Mandarin, Cantonese, Korean and Japanese to assist its passengers by communicating in their preferred languages. Air Canada also provides non-stop daily service to Narita and Osaka, Japan.
(left to right) Corbie Yee, concierge, Sophia Xie and Cathy Wu, interpreters, Gerard Saunders, customer services manager, Kim Tye, SEE AIR CANADA INTO ASIA CONTINUED ON PAGE 2 interpreter.
F R E E JULY 2003 • Your Airport Community Newspaper – Vancouver International Airport
Tim Horton’s at the Gate
Canadian Western Airlines Expands Daily Service to Kamloops Victory Flight 2010 Has Landed
anadian Western Airlines (CWA) has announced the expansion of its services to include twice-daily direct flights from Vancouver to Kamloops. “We are pleased to announce the expansion of our services to include the City of Kamloops,” said Connie On, manager of marketing for CWA. “The communi-
C CARA opened its fourth Tim Hortons near Gate 84 in the transborder post-security departure area of the International Terminal Building last month. It’s a full-service facility serving sandwiches, soups, bagels, and of course their famous donuts and coffee. The new location is open from 5:30 a.m. daily.
ty has asked for an alternate airline and we are ready to deliver on that request,” she added. Speaking at a gathering of airline executives, CWA’s CEO, Mohamed Doma stated, “The City of Kamloops is the next rising star and we want to be the SEE CANADIAN WESTERN AIRLINES, PAGE 2
The 2010 Bid team held a press conference at YVR upon their return from Prague on British Airways flight 085, relabelled ‘2010 Victory’. (Left to right), Vancouver Mayor, Larry Campbell, Jack Poole, Bid Committee chair, B.C. Premier, Gordon Campbell, and Larry Berg, president and CEO, Vancouver International Airport Authority.
Cell Phone Rentals Call * YVR is the international aeronautical designation for Vancouver International Airport.
604-671-4655
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Canadian Western Airlines, CONTINUED FROM PAGE 1
first to invest in the community.” CWA is adding regular scheduled service between Vancouver and Kamloops starting on August 1. The introductory one-way price will be $59 plus taxes. There will be two return flights daily, leaving Vancouver at 6:15 a.m. and 8:30 p.m. Flights from Kamloops will depart at 7:35 a.m. and 9:30 p.m. “We are delighted to provide the City of Kamloops with an alternate air service,” said CWA operations manager, Marc Tacchi. “A city as large as Kamloops deserves options. The City can now select its
airline of choice based on service and value.” CWA operates twin-engine turbine, pressurized Fairchild Metro aircraft that have a flying time to Vancouver of 35-40 minutes at a cruising altitude of 20,000 feet. In addition to the scheduled service between Kamloops, Williams Lake, Nanaimo, Tofino, Seattle, Masset, Sandspit and Vancouver, CWA offers executive charter and freight service to a wide variety of clients. For reservations call 1-866-UFLY-CWA (1-866-835-9292).
Air Canada into Asia, 2003 SUMMER SCHEDULE,
CONTINUED FROM PAGE 1
Destination
Current Schedule
New Schedule
Effective Date
Hong Kong Beijing Shanghai London, GB
5 times weekly non-stop Nil 5 times weekly non-stop 2 times daily non-stop
Non-stop Daily Service 4 times weekly non-stop Non-stop daily service 3 times daily non-stop
July 15, 2003 August 3, 2003 August 1, 2003 June 1, 2003
Hawkair’s Masset Connection Proves Popular H awkair’s connector service to Masset, QCI (Haida Gwaii) was launched last month and has proven to be a popular choice for locals and tourists alike. TK Air, Hawkair’s connector partner, bases its fast modern Piper Navajo in Masset and sets its schedule to meet Hawkair’s Dash 8 at Prince Rupert. “This provides great
(l. to r.) TK Air pilot Philip Lopes, Hawkair staffer Donna Schulmeister, TK Air co-owner Trevor Bowker and Myrna and Troy Jacobson winners of Hawkair’s suitcase party promotion – Masset to Vancouver return trip for two. The airline will hold a similar marketing promotion for Vancouver passengers this month. Enter at www.hawkair.ca.
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choice for the travelling public, with up to three flights daily,” says Hawkair’s marketing manager Charlynn Toews. “Masset is ecstatic to have the choice of flight times to go down to the Lower Mainland, or simply to buzz back and forth between Masset and Rupert.” She points out that instead of a sixhour ferry ride or an hour-long float plane journey, people who live on
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either side of the water separating the Charlottes from the north coast can take a 24-minute flight with TK Air. “We even received a love letter from a business traveller from Prince Rupert who often has meetings in Masset. Now she can be there at about 9:00 a.m. and back home again either in mid-afternoon or shortly after supper. She thanked us for making the north coast a better place to live.” Toews also points out over half of those booking with TK to the Charlottes are first travelling on Hawkair from YVR’s South Terminal. “Leisure travellers have always complimented us on our superior inflight service. They like the complimentary snack or meal, the full beverage service, and travelling with kids means a toilet is very much appreciated.” After a relaxing full-service flight, it’s a quick and convenient connection to hop over to Masset on TK Air’s Navajo. “Smaller airlines don’t have the luxury of burning through millions of dollars a day. We have to use the right tool for the job, and that means being smart about which aircraft to use and how to set the best scheduling,” Toews says. Teaming up with TK Air, their neighbour at the Terrace airport for 10 years, has proven to be a great combination. “The passengers like it a lot, and happy passengers mean nice full planes,” Toews says.
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Jetsgo Increases Vancouver Flights ichel Leblanc, president of Jetsgo celebrated the first anniversary of the airline on June 12, 2003, by announcing a 50 per cent increase in the size of the Jetsgo fleet to 12 aircraft. The four new MD-83s, which will be delivered over the next five months, will mean increased Jetsgo discount service for nine Canadian cities as well as new service from Toronto to Las Vegas, Orlando, St. Petersburg and Fort Myers. Yearround service will be extended to St. John’s, Sydney and Stephenville. “Our four new planes will have a significant impact on the level of service we now provide to our existing destinations and make it possible to open up the new markets,” said Leblanc. Vancouver to Toronto service will be increased to three flights daily from two previously. “We’re very excited about our new five-times-per-week service to Las Vegas, which launch this fall,” said
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Air North Celebrates One-Year Anniversary
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PRESIDENT’S CORNER By LARRY BERG, President and Chief Executive Officer
Leblanc. “At the same time, we will increase service to Fort Lauderdale from both Montreal and Toronto to two flights per week and we’re adding weekly flights from Toronto to Orlando, Fort Myers and St. Petersburg. Frequency to Florida markets will be expanded in December with the arrival of the 12th aircraft.” “Jetsgo has had a very successful first year of operation because we have given Canadians dependable, high-quality discount airline service at very attractive prices,” said Leblanc. “Our dedicated team has grown from 200 at launch last June [2002], to over 350 today. We will grow to over 500 with the delivery of the new aircraft. Every Jetsgo employee understands what this airline stands for and what we must do to deliver on our promise to the consumer. I’m very proud of what we’ve been able to accomplish together.” Debra Ryan, director of marketing Air North, cuts the anniversary cake to celebrate one year of jet service, Vancouver to Whitehorse. Billed as the Yukon’s airline, Air North recently celebrated with a well-attended birthday bash, held at the museum of transportation in Whitehorse. The airline, using 737200s has increased frequency to Vancouver to six flights a week with an earlier departure from Whitehorse for better onward connections.
YVR Helps Cruise Ship Industry Fly
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sure sign that summer has finally arrived in Vancouver is the sight of cruise ships at Canada Place. The Vancouver-Alaska cruise ship industry is an important part of B.C.’s tourism industry. Over the past five years, the number of cruise passengers has increased by about 25 per cent. Last year, Vancouver saw 1.12 million passengers and 342 sailings. Each one of those ships generated an average of 14 direct jobs and $1.5 million in economic benefits. As robust as the Vancouver-Alaska cruise market is, it is experiencing more and more competition from Seattle. This year, for the first time in 20 years, our market will not experience growth. The number of sailings is down to 305, although with bigger ships now plying the route, passengers will still stay at about one million. Seattle will see 104 sailings this season, up from 78 the previous year. For YVR, the local cruise ship industry has been an important, growing part of our customer base. The majority of those taking a cruise arrive and depart through this airport. The Airport Authority is working closely with cruise line companies, airlines and government agencies to make passenger processing as simple as possible – particularly for Americans, who make up the majority of passengers. Last month, we opened a $5 million dedicated cruise ship check-in facility to provide additional U.S. Customs and Immigration services in our International Terminal. It enables cruise passengers to travel by bus directly from Canada Place at
the Port of Vancouver to an airside check-in area near the U.S. boarding gates. The process is simple and efficient. From their bus, passengers enter the new facility, check their bags, clear security and take an escalator or elevator up to the Gate level of the terminal. Not only is this speeding up the check-in process for cruise passengers, it should also help alleviate some of the long lineups we’ve experienced in past summers at the U.S. check-in counters in the terminal. As with just about everything we do at YVR, this initiative is the result of a number of partners working together, including U.S. Customs and Immigration, CATSA, the cruise lines Celebrity, Holland America, Princess and Royal Caribbean, as well the U.S. carriers Alaska Airlines, American Airlines, Horizon Air and Northwest Airlines. We are also working closely with Air Canada, Celebrity, Royal Caribbean, the Port Authority and U.S. and Canadian Customs and Immigration officials on a pilot project this summer to check-in passengers on board selected cruise ships. American passengers bound for the United States will be checked to their final destination onboard, as will their bags, so that when they arrive at YVR, they will only have to go through security and federal inspection services. These are just two of the initiatives we are working on to better serve our cruise ship passengers, and help ensure their Vancouver-Alaska voyage is enjoyable from start to finish.
Your Airport Community Newspaper JULY 2003 ISSUE • VOL. 10 • NO. 9
Photo: Patrick Stewart
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YVR SKYTALK, the official newspaper of the Vancouver International Airport, is published monthly by Westco Marketing Ltd. for the more than 26,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher. Publisher: Patrick Stewart Associate Publisher: Joan Stewart Editorial Liaison: Ralph Eastman Editorial Board: John Korenic, Heather Madden-Johns, Ralph Eastman,Ali Hounsell, Kim Abrams, Erin Sills Contributing Writers: Arnold Klappe, Phil Melnychuk, Jim Jorgenson Creative / Production: James Martin Photography: Jim Jorgenson
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Reward Program Nets Airport Employees Recognition By Marcia Strang mployees at Vancouver International Airport take security seriously, and four have been recognized for their vigilance. SBM Services Ltd. employee Keith Waithe recently witnessed a robbery taking place in the public area of the International Terminal building. After reporting the crime, Waithe followed the thief until the RCMP and Airport Authority Operations staff intercepted him. Last month, Piedmont Hawthorne employee Wayne Martin saw a man — who didn’t look like an employee — walking airside by the Sea Air hangar. He approached the man and discovered that he was seeking employment and had gained unauthorized entry into the Restricted Area of
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the airport by mistake. Security staff, having already seen the man through video surveillance, was already en route. But Martin took immediate action and escorted the individual back out to the public area to ensure there was no risk. In late May, James MacLean of Jet Eagle Transfer and Debra Martens of Pacific Coastal Airlines both dealt with passengers who attempted to enter restricted areas. As part of a program established by the Airport Authority to recognize those who take that extra step and act on security concerns, all four airport employees received rewards with letters of commendation to their employers.
Debra Martens of Pacific Coastal
James MacLean of Jet Eagle
Keith Waithe of SBM
YVR Traffic Update TRAFFIC PASSENGERS Domestic
JAN-MAR 2003
APRIL 2003
Yr/Yr Change
1,621,229
-1.2%
523,378
Transborder
883,066
+3.7%
Asia Pacific
516,960
-2.9%
Europe
169,617
+0.3%
Caribbean/Mexico Total CARGO (tonnes)
YTD APRIL 2003
Yr/Yr Change
Yr/Yr Change
-10.6%
2,144,607
- 3.7%
244,365
- 8.1%
1,127,431
+ 0.9%
117,255
-35.6%
634,215
-11.2%
66,958
+ 4.5%
236,575
+ 1.4%
116,860
+10.1%
18,859
-24.1%
135,719
+ 3.6%
3,307,732
+0.2%
970,815
-13.5%
4,278,547
- 3.3%
50,700
-2.9%
16,196
-9.6%
66,896
- 4.6%
n spite of the looming threat of the Iraq conflicts 2003 started off promising, with strong growth on the Transborder market and overall marginal growth (+0.2%). Domestic volumes were essentially flat and the decrease on Asia Pacific was reflective of the advent of SARS in March.
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The months of March and April have witnessed an unprecedented set of overlapping events, the Iraq conflict, Air Canada bankruptcy protection and most significantly, SARS. This resulted in a drop of over one-third in Asia Pacific passengers. The perceived linkage of the SARS outbreak in Toronto with the rest
of Canada has had an adverse impact on U.S. passenger volumes. On the cargo side, most of YVR’s cargo capacity is in the belly hold of passenger aircraft, and the reduction of passenger flights to Asia has resulted in cargo being down almost 10 per cent in April over the same month a year ago.
BEST WESTERN ABERCORN INN AN INTRIGUING INN WITH A TON OF PERSONALITY A warm welcome awaits you at our charming Tudor-style European Inn! • Just minutes from Vancouver International Airport • Free Airport Shuttle • Free Continental Breakfast • Popular “Inglenook” Restaurant • Cozy Bobby G’s Pub • Fitness Facility • Free In-Room Coffee & Tea • Business Centre with High Speed Internet Access • Free Parking 604-270-7576 1-800-663-0085 9260 Bridgeport Road Richmond, BC Canada V5X 1S1
Ask For Your YVR Employee Discount Dinner Menu
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Working to Protect Children By Faith St. John ay 25 was National Missing Children’s Day. To mark the day, Canada Customs, Citizenship and Immigration and RCMP hosted an information kiosk and fingerprinting clinic at YVR. This annual event provides Customs, Immigration and RCMP officers with a chance to provide valuable information to families travelling with children. This year, hundreds of families took advantage of the opportunity to have their childrens’ fingerprints recorded. Parents were also reminded that Customs and Immigration officers across the country are on alert at international airports and land border crossings for missing children so that they can be returned to their proper guardians. The Our Missing Children program is a federal government initia-
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tive designed to stop the illegal movement of children across international borders; to collect information and compile national statistical data on missing children; and to enhance investigations concerning crimes against children. Since the Our Missing Children program began in 1986, 1,184 children have been reunited with their legal guardians. More than one quarter of those children — 407 — were recovered by Customs and Immigration officers’ right here in British Columbia. “Last year B.C.’s Customs and Immigration Officers recovered 26 missing children,” said Brian Flagel, customs director at YVR. “Customs and Immigration officers at YVR can be very proud of the role they play in protecting children. In 2002, we recovered one runaway, and inter-
cepted nine child abductions at YVR,” he added. Customs and Immigration Officers at YVR remind parents they should always carry identification for their children when travelling across the border. Parents who share custody of their children should carry copies of the legal custody documents. Any adult who is not a parent or guardian should have written permission from the parent to supervise the child and carry proper identification. Immigration Officers will often contact the parent not travelling with young visitors to Canada. “Citizenship and Immigration Canada’s advice to these parents is to include a telephone number in any permission notes carried by their children,” comments Paula Bennett, immigration director at YVR.
Hawkair Celebrates Passenger #100,100 vice in the fall of 2000 with one Dash 8 and one city-pair: Vancouver to Terrace-Kitimat. The airline now flies three Dash 8s from Vancouver’s South Terminal to Prince Rupert, Terrace-Kitimat, Smithers and Dawson Creek. Hawkair also offers connector service with partner airline TK Air to Masset, QCI (Haida Gwaii), and in cooperation with Pacific Coastal northerners can make easy connections at Vancouver’s South Terminal to Victoria.
Hawkair celebrated passenger 100,100, Kristen Kosteksy, with a system-wide party that included a free return trip, cake, balloons, and $100 gift certificates. Upon deplaning, Kosteksy was greeted with a bouquet of flowers by Hawkair’s Prince Rupert-based flight crew and customer service agents. (front row) Captain Wayne Leflour, Kristen Kosteksy, and first officer Jiri Tichopad. (back row) Base manager Ann Jackson, and agent Janice Vick. wo years ago, Hawkair celebrated the flight of their 10,000th passenger with a small party at the Terrace-Kitimat airport in May. Last month, the airline celebrated the flight of passenger 100,100 with two big parties, one in Vancouver airport’s South Terminal and another in Prince Rupert. Passenger 100,100, Kristen Kosteksy, who was flying to Prince Rupert for a wedding, had her fare refunded and was presented with gift certificates for a return trip for two. Some of the other 350 people fly-
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ing on all 12 Hawkair flights that day also received gifts as the airline held 100 on-board draws for $100 gift certificates, plus hats and t-shirts. The Vancouver party started with cake and coffee at the South Terminal at 10:00 a.m. and continued until noon, whenKosteksy boarded the flight. In Prince Rupert, the party started at noon and continued until 2:45 p.m., when the airline’s special passenger arrived at the downtown check-in. Hawkair started its passenger ser-
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Qantas Unveils New Uniform ast month, Qantas unveiled a new uniform, the work of leading Australian designer Peter Morrissey, to be worn by its 12,000 flight attendants and ground staff, starting September. Qantas executive general manager sales and marketing John Borghetti said the current uniform had been introduced in 1994 and the new uniform was an important investment for the airline because flight attendants and ground staff were the face of Qantas. “After an exhaustive selection and design process, Peter Morrissey has created a uniform that is truly distinctive, stylish and wearable. We have made extensive use of modern stretch
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fabrics that meet the needs of a very active frontline workforce. The range also comprises mix-and-match options to suit different work environments and climates.” Balarinji Design Studio, the company behind the airline’s distinctive Aboriginal painted aircraft, has also made an important contribution to the overall design, with John and Ros Moriarty developing a distinctive new textile design, Wirriyarra. Australian wool suits in black (flight attendants) and charcoal (ground staff) have been combined with the Wirriyarra design in three colours — Rock (for Qantas flight attendants), Ochre (for QantasLink flight attendants) and Opal (for air-
port and ground staff). Practical design features include pre-tied scarves, pen pockets and fixed-position badges. New platinum wings, tie and scarf pins, and wallets have been created, along with belts, shoes and even a range of cabin crew luggage in mock crocodile. “Qantas is clearly an Australian icon and a brand which is so important to this country,” said Morrissey. “It was a great honour to be asked to design the airline’s first uniform for the new millennium, and it has been a fantastic experience working with both the airline and Balarinji.” Qantas codeshares with Alaska Airlines from Vancouver International Airport.
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(604) 802-1854
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Runway Repairs Under Way By Erin Sills
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ust like roads and highways, Vancouver International Airport’s runway system requires regular, ongoing maintenance to keep them in top working condition. Though runway maintenance is carried out daily, each year the Airport Authority undertakes repairs and projects that require temporary shutdowns of the south runway. This summer, between June 27 and August 1, the Airport Authority is carrying out repairs of the south runway that will coincide with construction of the new engine run-up pad and extension to the south runway at the western edge of the airport. The runway repairs require nighttime closures of the south runway, resulting in the diversion of traffic to the airport’s north runway. Between 8:30 p.m. and 7:00 a.m., aircraft will be arriving and departing off of the north runway. Anne Murray, the Airport Authority’s vice president, community and environmental affairs, said “the need for a new engine run-up facility was identified as a priority initiative by the YVR Aeronautical Noise Management Committee in 1998, and
investigations and consultations since that time have supported the construction of an engine run-up pad at the western end of the south runway.” The specially designed facility will provide a safer, more isolated area for airlines to perform above idle engine tests, and will reduce the effect of noise on YVR’s neighbours. A 152metre runway extension is necessary to accommodate larger and future generation aircraft. The repair work and construction are scheduled during the summer period when weather and winds typically allow about 80 per cent of departures to take off over the water. Although summer is a busy time for travellers, it is also during these months that the weather is best suited for paving and electrical projects. The runway repair program is conducted over short, intensive periods with all efforts being made to minimize the effects on the surrounding community, travellers and airport operations. For information on when to expect changes to normal runway operations caused by scheduled maintenance, the maintenance schedule to 2005 has been posted on the airport’s Web site at www.yvr.ca.
4.9% lease financing available on all new 2003 Jaguar X-TYPE models for a maximum of 48 months from Jaguar Credit to qualified retail lessees, on approved credit. E.g., lease a new 2003 X-TYPE 2.5 with manual transmission for $399/$499/$599 per month based on an annual lease rate of 4.9% and a 39 month lease from Jaguar Credit.Total lease obligation is $23,723.82/$24,010.59/$24,297.36. Residual $22,607.10. Total cash price without lease $42,265. Cost of borrowing $4,465.92. Some conditions and a kilometre restriction of 52,000 km over 39 months apply. A charge of 15 cents per km over kilometre restriction applies, plus applicable taxes. $8,162.82 down payment or equivalent trade required. First month's payment and $500 security deposit required. 1.9% purchase financing available from Jaguar Credit to qualified retail lessees, on approved credit. E.g., $10,000 financed at 1.9% annual percentage rate for 39 months, monthly payment is $264.61, cost of borrowing is $ 319.79 and total to be repaid is $10319.79. Down payment of $0 or equivalent trade is required. Offer includes freight and pdi ($1070), but excludes administration fee, licence, insurance, and all applicable taxes. Special order required. Offer may be cancelled at any time without notice. See Jaguar Richmond (Cowell Imports Inc.) for details. 10425
In addition to everything else, we had the audacity to make it all-wheel drive.
UPCOMING EVENTS
CARA Annual Golf Tournament All-wheel drive Engine Leather seats Power front seats Rear folding seats CD player Speed-sensitive volume radio Security system Cargo volume Cost-included maintenance MSRP
Harry Steele (left) accepting a trophy from Damon Wong of CARA at the 2002 golf tournament.
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golf, followed by dinner at the club house, reception beginning at 6:30 p.m. and dinner at 7:30 p.m. Cost is $150 for golf and dinner, or $60 for dinner. Players of all skill levels are encouraged to register early to guarantee a spot at this popular annual event. RSVP to Monica Grant at (604) 273-4441 for both the golf and/or dinner.
BMW 325i n/a 184-hp I6 opt opt opt std opt n/a 440 L std $40,795
Mercedes C240 Elegance n/a 168-hp V6 std std opt opt std opt 345 L n/a $45,050
Cadillac CTS Deluxe n/a 220-hp V6 std std n/a std n/a std 362 L std $43,895
2003 X-TYPE 2.5 $
$
n September 4, CARA Operations Limited will be hosting their annual charity golf tournament in support of the BC Children’s Hospital. The event will be held at Mayfair Lakes Golf and Country Club. It will provide players and sponsors with an exciting day of friendly completion, entertainment and incredible prizes – including many airline tickets – to be won. The day’s events will begin with
Jaguar X-TYPE 2.5 std 194-hp V6 std std std std std std 453 L std $42,265
399
8,163
per month
down payment
0.9 % finance rate
Carguide / The Globe & Mail / Best Buy Award 2003 (luxury car)
JAGUAR RICHMOND (COWELL IMPORTS INC.) 5571 Parkwood Way, Richmond, BC Tel. (604) 273-6068 www.jaguarrichmond.com Richmond Automall Dealer Lic. #10425
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Qantas Airways Commemorates First Transpacific Flight n May 31, 2003, community members, aviation enthusiasts and Qantas executives gathered to celebrate the 75th anniversary of the first successful flight across the Pacific Ocean. Seventy-five years ago, two Australian pilots, Charles KingsfordSmith and Charles Ulm, assisted by two Americans, Harry Lyon and
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Howard Goldberg (left), vice president of Qantas Airways, and Peter Frank, Australian Consul General, were among many who commemorated the anniversary of the first flight across the Pacific Ocean.
James Warner, made the first successful transpacific flight, flying from Oakland, California, to Brisbane, Australia, in three legs. In commemoration of this distance-breaking event, Qantas celebrated the arrival of its newest Boeing 737-800 at Oakland International Airport’s Kaiser Air Terminal. The aircraft departed Oakland and retraced the flight path
of the original historic flight to Sydney, Australia, via Hawaii, Fiji and Brisbane on a memorable 75th anniversary voyage. VIP guests included Charles A. Kingsford-Smith, son of Sir Charles E. KingsfordSmith, pilot on the first transpacific flight, and Captain Alex Passerini, Qantas Airways B737 Captain.
M·A·C Cosmetics, Crème de la Mer Now Available at YVR First in Canada wo new retailers have been added to Vancouver International Airport’s (YVR) award-winning lineup. M·A·C (Make-up Art Cosmetics), the leading brand of professional cosmetics, and La Mer, makers of Crème de la Mer, are now available at low, duty-free prices to travellers heading overseas and can be purchased at the Nuance Group’s Tax and Duty Free store located postsecurity at International Departures. This is the first M·A·C airport location in Canada, and fourth M·A·C airport location worldwide. YVR is also the first Canadian airport to make available Crème de la Mer with taxand duty-free savings. With these new openings and additional store openings and renovations to be announced later this year, Nuance Group, the world’s largest airport retailer, is changing the face of duty-free shopping at YVR. In
T New Easier Connections from Northern B.C. to Victoria Hawkair Book on-line! www.hawkair.ca 1-800-663-2872 Pacific Coastal Airlines www.pacificcoastal.com 1-800-663-2872 And TK Air connects
Terrace-Vancouver 7:45am – 9:45am and 3pm – 5pm
Vancouver-Victoria 10:15am – 10:40am
Frequency M–F
Prince Rupert-Vancouver 2:30pm – 4:30pm
Vancouver-Victoria 6:15pm – 6:40pm
Frequency M–F
Smithers-Vancouver 12:40am – 1:30pm or 2:55pm – 4:45pm
Vancouver-Victoria 6:15pm – 6:40pm or 6:15pm – 6:40pm
Frequency M–F
Dawson Creek-Vancouver 8:00am – 10:00am
Vancouver-Victoria 6:15pm – 6:40pm
Frequency M–F
Victoria-Vancouver 9:00am – 9:25am and 3pm – 3:25 pm
Vancouver-Terrace 11am – 1pm and 6pm – 8pm
Frequency M–F
Victoria-Vancouver 9am – 9:25am and 3pm – 3:25pm
Vancouver-Terrace 12noon – 2pm and 5pm – 7pm
Frequency M–F
Victoria-Vancouver 9am – 9:25am
Vancouver-Smithers 11:30am – 2:20pm
Frequency M–F
Victoria-Vancouver 9:00 am – 9:25 am
Vancouver-Dawson Creek 5:45 pm – 7:45 pm
Frequency M–F
Masset to Prince Rupert to catch Hawkair to catch Pacific Coastal!
With the Best!
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response to changing needs and wants of consumers, Nuance is evolving the duty-free experience and will be enhancing YVR locations including Roots, Tastefully Canadian, and the Connoisseur Shop, in addition to introducing a greater variety of brand names for shoppers. Duty-free shopping holds a strong appeal for business and leisure travellers alike, allowing the purchase of items such as liquors, tobacco products, perfumes, cosmetics, confectionery, fashion and jewellery goods without paying duty or tax. Nuance operates 17 retail outlets at YVR, 14 of which are duty-free stores. Crème de la Mer was conceived years ago when Dr. Max Huber, a NASA aerospace physicist suffered a horrific accident-a routine experiment exploded in his face, covering him with severe chemical burns. Neither science nor medicine offered sufficient promise of help, so Huber decided to help himself. Twelve years and 6,000 experiments later, he perfected the product that helps give skin a dramatically smoother appearance. Today, Crème de la Mer is manufactured by the same slow, meticulous biofermentation process created by Dr. Huber. It contains sea kelp, calcium, vitamins, and minerals, plus oils of citrus, eucalyptus, and sunflower
that go through a three- to fourmonth long biofermentation process, which turns the ingredients into a nutrient-rich broth. M·A·C was created in Toronto in 1985 and is now part of The Estée Lauder Companies, Inc. The company’s popularity has grown through a tradition of word-of-mouth endorsement from makeup artists, models, photographers and journalists around the world. The Merchants at YVR comprise over 130 pre- and post-security shops, services and restaurants, offering a full range of amenities from medical and dental services, to banking, dutyfree shopping and the world’s first airport 7-Eleven. For more information, including a listing of YVR merchants, visit www.yvr.ca
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Retail Marketing Program Wins Award T he Airport Authority has received a first place award from its peers in the British Columbia Shopping Centre Association’s (BCSCA) first annual Awards of Excellence program. The BCSCA, with membership of over 54 major shopping centres, over 160 professional members and 40 affiliate members, is a provincial association made up of Shopping Centre managers, developers, owners, leasing representatives, marketing professionals and affiliates with the shared goal of enhancing the shopping centre industry in British Columbia through communication, education and research. Winners were decided through the results of the Performance Evaluation Awards Program, rather than a nomination and judge process. Each centre in British Columbia was “mystery shopped” twice, once in December 2002 and once in April 2003. Mystery shoppers evaluated 50 separate elements and awards were based on their findings. Shopping centres are as either regional or community/specialty. YVR is classified as a community/specialty centre and topped 34 other centres to take first
place in the Marketing Category. Both YVR’s external and internal marketing programs were evaluated. The internal “More to Explore” programs were judged, including directory boards, in-terminal brochures, branding elements and seasonal promotions (Children’s Christmas Tree Decorating Contest, Christmas Gift with Purchase). External advertising was also evaluated including the “travel agent insert” and “perfect airport” advertisement. There were many surprised faces to see an airport win the award. “My congratulations and sincere thanks go to Sue Stiene and the entire team in Retail and Passenger Services on this award,” said David Huffer, vice president, commercial
development. “Special recognition must go to Chris Gilliland and Kim Abrams for their focus and commitment to achieving excellence.” YVR also garnered two other awards last month from the Airports Council InternationalNorth America (ACINA) for its concession program: Gateway Valet and Concierge was named the Most Innovative Concession, and the International Terminal Food and Beverage Program received second place in the Best Food and Beverage Program category.
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When not in use, this attractive, remote-controlled electric hydraulic crane for pickups is usually mistaken for a roll bar. Perfect for lifting ATVs, jet skis, snowmobiles, engines, cargo, skids… uses are unlimited! The Swift Lift Crane uses no deck space, thus maximizing cargo area. An affordable, cost-effective, injury-free way to load cargo quickly and effortlessly.
The Airport Authority’s Christopher Gilliland and Kim Abrams accepting the BCSCA first-place award of excellence in the Marketing Category.
Following are the retailers who were mystery-shopped at Vancouver International Airport for the first annual British Columbia Shopping Centre Association’s (BCSCA) Awards of Excellence program.
Some of the Q1 and Q2 mystery shop winners (l. to r.) Annie Vasquez, InMotion Pictures, Mary Hua, Shogun, Anita Tse, Starbucks, Ada Mui, Shogun, Parva Donyadar, A&W, Portia Enano, Starbucks.
Rachel Taylor, Legends Bar & Grill Silvia Ciocca, Tim Hortons Pam Loewen, MDS Metro Laboratory Services Aleksandar Gvozdic, Connoisseur Shop Ada Mui, Shogun Dahbo Lasalad, Aurora Shoe Shine Annie Vasquez, InMotion Pictures Alice Hui, Toast! Café Roy Chandra, Pacific Market Fe Mercado, Tim Hortons Mary Hua, Shogun Anita Tse, Starbucks Jeff Jacobson, Elephant & Castle
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“Roll Bar Look”
YVR Mystery Shop Winners
the third trip. Passengers booked in economy earn 5,000 bonus miles on the first trip, 10,000 on the second and 15,000 on the third. Bonus miles are in addition to normal Asia Miles’ entitlement and there is no limit to the number of bonus miles earned. Travellers must register online and be enrolled in the Asia Miles programme prior to travel. Complete offer and registration details can be found at www.cathay.ca/returnrewards. The offer cannot be combined with any other promotional offer and applies to Asia Miles members residing in Canada. Cathay Pacific offers 11 flights weekly non-stop from Vancouver to Hong Kong (14 flights weekly from August 1), daily non-stop 747-400 service from Vancouver to New York and daily direct A340-300 service from Toronto to Hong Kong onboard one of the youngest aircraft fleets in the world.
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The New
Bonus Asia Miles from Cathay Pacific Cathay Pacific has announced a “Return Rewards Offer”, which allows travellers the opportunity to earn Bonus Asia Miles that increase with every roundtrip. Just one roundtrip journey from Canada to Hong Kong can grow to an astonishing 32,000 bonus miles. For travel between July 1 and Dec. 31, 2003, the “Return Rewards” offer is available with the purchase of a qualifying Cathay Pacific First, Business, or Economy Class roundtrip ticket between Canada and Hong Kong (or beyond to any Cathay Pacific Asian destination). Complete three or more qualifying roundtrips and the bonus level can climb to as much as 32,000 Asia Miles for each subsequent roundtrip. For example, roundtrip travel between Canada and Hong Kong/Asia in First and Business Class earns 8,000 bonus miles on the first trip, 16,000 bonus miles on the second, and 32,000 bonus miles on
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Violeta Esteban, BC Lottery Ticket Centre Parva Donyadar, A&W Robert Chew, Super, Natural British Columbia Visitor Info Centre Marshall Sanghera, Absolute Spa at YVR Nisa Khan, Absolute Spa at YVR Joe Barnett, Tickers Noraini Smith, Tickers Gisela Muehlbauer, Shogun Meliza Samson, Starbucks Veenita Krishna, Burger King Robin Collins, MDS Metro Laboratory Services Portia Enano, Starbucks.
Swift Lift Cranes Ltd. Phone 604-261-1107 Toll Free: 1-877-214-9494 Fax: 604-261-2307 www.swiftliftcranes.com
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Bridgestone to Supply Tires for A380 Next-Generation Super Jumbo Jet ridgestone Aircraft Tire (USA), Inc. has announced that its parent company, Tokyo-based Bridgestone Corporation (BSJ), has reached its first-ever contract to supply tires to Airbus S.A.S. Under the agreement, BSJ will begin supplying tires for the nose and main landing gear for the ultra-advanced A380 Airbus in the fourth quarter of 2005. The A380 Airbus is a next-generation super jumbo airliner. The A380 Airbus, which will carry 555 passengers, is in the early stages of manufacturing. Airbus’s plans call for the plane to go into commercial service in early 2006. BSJ is creating new-generation
B
aircraft tires for the A380. The tires will feature a newly developed belt structure, which will contain ultrahigh-strength cord and provide superior elasticity. Bridgestone’s new belt structure will offer improvements in resisting external damage, in minimizing tire weight and in extending tire life by reducing wear. A fully loaded A380 will weigh more than 560 tons. Its tires will need to support that weight through repeated takeoffs and landings at speeds of up to 230 miles per hour. Developing tires for the A380 showcases Bridgestone Corporation’s strengths in high technology tire design and
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performance. This advantage in technology is often cited as the reason the Bridgestone brand continues to succeed in Formula One racing and in other motor sports. “This contract is testimony to our success in meeting Airbus’s most rigorous demands in regard to performance, quality and other criteria,” says Hideki Inose, Bridgestone’s vice president responsible for aircraft tire sales. “It is further acknowledgement of our competitive edge in advanced tire technology. That edge has enabled us to earn a 34 per cent share of the global market for tires for
Designed in close collaboration with major airlines, airports and airworthiness authorities, the A380 is the most advanced, spacious and efficient airliner ever conceived. Bridgestone Corporation will supply tires for the nose and main landing gear of the ultra-advanced aircraft. large- and medium-sized airliners.” BSJ manufactures new tires for aircraft at its Kurume Plant, in Fukuoka Prefecture, Japan. Bridgestone Group companies operate four retreading plants for aircraft tires in the United States, Belgium, Hong Kong and Tokyo. That geographical reach positions the Bridgestone Group to provide global
support to customers in the aviation industry. Bridgestone Aircraft Tire USA, Inc. serves the aviation industry, with 80 per cent of the world’s major airlines using their aircraft tires. Bridgestone boasts retread facilities in America, Europe and Asia with service centres and tire depots in key locations throughout the world.
Abbotsford Airshow Salutes 100th Anniversary of Powered Flight panning a century, the desire to fly ever higher has fascinated engineers, pilots, visionaries, and poets. For this historic year in aviation, the Abbotsford International Airshow promises an event that will do justice to the beauty and advances in aerospace technology. August 8-10, the Airshow will host military and civilian aircraft and performers from Canada, the U.S. and abroad, in the heart of the beautiful Fraser Valley. The CAF Snowbirds, USAF Thunderbirds, USN Blue Angels, Patrouille de France, Frecce Tricolori (Italy), Chilean Halcones and the Russian Knights highlight the list of worldclass demo teams that have graced Abbotsford’s skies. This year’s tribute to 100 Years of Powered Flight will include a lineup headlined by the US Navy Blue Angels and CAF Snowbirds.
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Other acts also include Fat Albert, F117 Nighthawk, F-15 Eagle demo, Bud Granley, Manfred Radius, and a P-51 Mustang. To allow the public an up-close view of these machines, there also will
be an extensive static display with a wide range of helicopters, fixed-wing military, civilian, home-built aircraft, warbirds, and much more. For a complete listing visit www.abbotsfordairshow.com
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Sky Laughs All too rarely, airline attendants make an effort to make the in-flight “safety lecture” and their other announcements a bit more
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entertaining. Here are some real examples.
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• • • “Thank you for flying with us. We hope you enjoyed giving us the business as much as we enjoyed taking you for a ride.”
After a particularly rough landing during thunderstorms, a flight attendant announced, “Please take care when opening the overhead compartments because, after a landing like that, sure as hell, everything has shifted.”
• • • From an airline employee: “Welcome aboard. To operate your seat belt, insert the metal tab into the buckle, and pull tight. It works just like every other seat
belt; and, if you don’t know how to operate one, you probably shouldn’t be out in public unsupervised.”
• • • “The weather at our destination is 50 degrees with some broken clouds, but we’ll try to have them fixed before we arrive. Thank you, and remember nobody loves you, or your money, more than we do.”
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house. Utilities included, 10 minutes from airport. Available July 1. $450/mth. Craig Richmond, Vancouver International Airport Authority’s vice president, airport operations (left), accepts the IATA awards for YVR’s rankings as the best airport in North America and No. 8 in the world from Johann Weinzettle, president of Select Service Partner. The awards were presented in Pittsburgh in late June.
Visiting AIRCRAFT BY JIM JORGENSON
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ACCOMMODATION FOR RENT Oakdale Manor A Japan Air Lines 747-300 on take-off at YVR shows the airline’s new livery with the ‘Arc of the Sun’ theme. The new JAL Group brand identity was launched last October with a new JAL mark logo, crew uniforms and livery.
Thomas Cook A330
A Thomas Cook Airlines A330 shows the new livery of the British-based charter airline, formerly known as JMC (John Mason Cook) Airlines. This summer, the airline will fly into YVR several times a week from London’s Gatwick Airport via Calgary and return via Edmonton. Photos: Jim Jorgenson
• • • And from the pilot during his welcome message: “We are pleased to have some of the best flight attendants in the industry. Unfortunately, none of them are on this flight!”
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IATA Award
“Your seat cushions can be used for flotation; and in the event of an emergency water landing, please paddle to shore and take them with our compliments.”
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said, “That was quite a bump, and I know what y’all are thinking. You’re thinking that I’m here to tell you it wasn’t the airline’s fault, it wasn’t the pilot’s fault, it wasn’t the flight attendant’s fault... it was the asphalt!”
• • • Another flight attendant’s comment on a
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less than perfect landing: “We ask you to
On a flight just after a very hard landing, an attendant came on the intercom and
please remain seated as Captain Kangaroo bounces us to the terminal.”
Bachelor $550; One-Bedroom $650. Available immediately. For short- or longterm rental. Adult-oriented building. Amenities include: full carpeting, balconies, storage/locker, secured underground parking, and coin laundry. Five minutes to YVR; 10 minutes to Richmond Centre; 15 minutes to downtown Vancouver; 20 minutes to UBC. Sorry, no pets. For details, contact property manager at (604) 327-5477. 3656 Oak Street Vancouver, BC V6P 3B4
Comfortable accommodation, with special discounts for airline personnel. Five minutes from airport, in Richmond. Free Pick-up to and from airport. Phone Penny or Ross (604) 273-1198 E-mail: pshaff@intergate.bc.ca Website www.bbcanada.com/2011.html
AVIATOR’S BED & BREAKFAST Closest B&B to Vancouver Airport. Free pick-up arranged. Rates: Single, $55. Tel: (604) 273-0646, Toll Free: 1-888-537-9233, Fax: (604) 278-2156 www.bbcanada.com/2483.html
JOB OPPORTUNITIES
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