WeDo Technologies Worldwide User Group Conference Brochure by Sergio Silvestre

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’S WU 3 1 0 2 FOR JOIN US nd MAY 2013 th 20 - 22

SCAN THIS QR CODE TO LEARN MORE ABOUT WEDO TECHNOLOGIES' USER GROUP MEETING. Download a QR code reader to your mobile phone at the Apple Store or in the Android Market for free.

WeDo Technologies’ Worldwide User Group Conference

What was new in 2012? After three successful years with Peter Kallberg, this year’s edition was chaired by Tony Poulos who had also attended the 2010 and 2011 editions The main topics in 2012’s agenda were: The impact of 4G/LTE and Next Generation Networks Machine-to-Machine Communications Mobile Money Bringing Revenue Assurance and Fraud Management tools to your mobile devices In addition to product demos on Revenue Assurance and Fraud Management New Trends, this year we had a specific presentation and discussion covering the Product Roadmaps

Martin Creaner, TMForum’s CEO, delivered a keynote presentation on “Rethinking Communications – The Service Provider Challenge” An incredible panel discussion covering a review of the history of revenue assurance and fraud management (and what we now call business assurance) with our chairman Tony Poulos, Andrew Doyle, from Telepo AB, Eric Priezkhalns from “TalkRA.com” and Simon Collins from Praesidium.

Like all WeDo Technologies’ Worldwide User Group events, the most important content was presented by our customers - 19 different presentations were led by our customers! The main goal is the knowledge sharing and networking opportunities between telecom experts in an open environment so this will continue to be the main highlight of the agenda.

“The user group was great and the shared topics were important for the sector. Additionally, we appreciate the effort and solicitude beyond this organization. Thank you for all your hospitality.” Demet Afsar, Yesim Demirkol and Gamze Helvacikoylu | Turkcell, Turkey

Group photo before dinner on Day 0 2

WeDo Technologies Worldwide User Group Conference 2012

Main room on Day 1

Key facts

In 2012, the 7th edition of WeDo Technologies’ Worldwide User Group Conference was held in Óbidos, Portugal, gathering 195 people from more than 30 countries. 47 Telecom Operators were represented.

Objectives

This User Group Meeting was created with the aim of strengthening and promoting a community of users around revenue assurance, fraud management and the remaining disciplines that are part of the Business Assurance concept.

This annual event creates an excellent opportunity to meet, network, discuss, share knowledge and experiences with your peers and also to get more out of WeDo Technologies products, services and teams.

Ready for the 8th edition?

The 8th edition of WeDo Technologies’ Worldwide User Group conference will take place in Braga and Guimarães – also known as “the cradle of Portugal”. Don’t miss it! Please mark your calendar and save the dates: May 20th-22nd 2013.

We hope to see you there!

In every edition different telecom subjects are discussed, with the participation of our customers, independent industry leaders, key journalists and other thought leaders.

WeDo Technologies Worldwide User Group Conference 2012

Chairmain of the event Tony Poulos Tony Poulos has been involved with software development and systems integration in travel and telecommunications for over 20 years. He has become an international authority on telecoms Business Support Systems and is the market strategist at the TM Forum. In addition to being a regular speaker and chairman at Telco and finance conferences worldwide, he is a Contributing Analyst for IDC, writes a number of industry publications worldwide and is Anchor for the Telecom Channel. In 2011, Tony was recognized as one of the 25 most influential people in the telecom software industry. The rankings, determined by an independent panel of editors at the publication Billing and OSS World, highlight the industry leaders and visionaries that have had a significant effect on the direction and development of business and operations support systems (BSS/OSS).

WeDo Technologies’ Speakers

Cláudia Azevedo

Rui Paiva

Executive Director Sonaecom - Media & SSI SONAECOM | www.sonae.com

CEO | WeDo Technologies | www.wedotechnologies.com

Cláudia Azevedo is CEO of Sonaecom Software and Systems Integration.

Rui Paiva is WeDo Technologies’ CEO. Rui founded WeDo Technologies in 2001 and has led the company as CEO since the company’s inception, driving its successful expansion over the years. Rui served as Professional Services Director at HP and held senior IT management roles at Optimus and Vodafone Portugal. Rui holds a degree in Applied Mathematics and a postgraduate degree in Business Administration and Computer Management, both from Universidade Nova de Lisboa.

Carlos Nuno Oliveira Secretary of State for Entrepreneurship, Competitiveness and Innovation

WeDo Technologies Worldwide User Group Conference 2012

João Albergaria Resende Vice President for Product Development | WeDo Technologies | www.wedotechnologies.com

João Albergaria Resende is WeDo Technologies’ Vice President for Product Development. João manages a team of more than 90 people covering all the key aspects of product development including architecture, product management, professional services, support, quality and testing. João joined WeDo Technologies in 2001, as Senior Manager, to head up one of its local offices, in Braga, Portugal. João previously held project management roles in AMS - American Management Systems. João has a degree in Engineering and a masters in Industrial Information Technology from Oporto University. He also has an MBA from INSEAD.

2012´s Customer Speakers

Ahmad Syed

Ali Al-Harbi

Andrew Choi

Director Revenue Assurance, Fraud Management & Interconnect | Mobilink | Pakistan | www.mobilinkgsm.com

Revenue Assurance & Fraud Management Director | STC | Saudi Arabia | www.stc.com

Revenue Assurance Ops Manager Finance – Risk | Vodafone Hutchinson | Australia | www.vodafone.com.au

Fraud Management | “Tackling NonNetwork Fraud Key to Business to Business Assurance”

Revenue Assurance | “Taking Revenue Assurance to the Optimal Level of Maturity”

Managing Migrations | “Vodafone Australia: Upgrading from Revenue Office v4 to RAID v6”

Carlos Lourenço

Drini Bengasi

M2M Director | Optimus | Portugal | www.optimus.pt

Billing Operation Expert | Eagle Mobile | Albania | www.eaglemobile.al

New Trends | “Internet of things: what will it be?”

Roaming Management | “Eagle Mobile’s Roaming Business”

WeDo Technologies Worldwide User Group Conference 2012

2012´s Customer Speakers

Francisco Roberto Oliveira

José Sobreira

Josephine Ong Pui Lin

Billing Manager | Claro | Brazil | www.claro.com.br

Fraud Director | Optimus | Portugal | www.optimus.pt

IT RA Manager | Digi | Malaysia | www.digi.com.my

Revenue Assurance | “Data Rich, Information Poor. Stages in The Evolution of a RAID Implementation”

Fraud Management | “How International Revenue Share Fraud Is Evolving and What Are The Mitigation Strategies”

Revenue Assurance | “Digi’s Network Swap Certification by RAID”

Keri Oetarto & Bayu Widyasanyata

Kwabena Owusu-Boaten & Olufemi Osinubi

Malick Aissi

Revenue Assurance Manager / Revenue Assurance Assistant Manager | XL | Indonesia | www.xl.co.id/

Revenue Assurance Manager / Head of Revenue Assurance | Vodafone | Ghana | www.vodafone.com.gh

Managing Migrations | “RevenueOffice migration to RAID6, the data tsunami challenge”

Revenue Assurance | “RAID and the Usage Assurance Implementation”

Head of Group Solutions RA and Fraud | FT/Orange Group | France | www.orange.com New Trends | “RA/Fraud Risk Assessment and Mitigation in Mobile Money”

Matthew Mason, from Du, gave an interesting presentation about Credit & Collections with Customer 6

WeDo Technologies Worldwide User Group Conference 2012

2012´s Customer Speakers

Matthew Mason

Mert Cardici

Mohamed Khairy

Senior Director Billing Payments & Collections | Du | UAE | www.du.ae

Revenue Assurance Senior Specialist | Turkcell | Turkey | www.turkcell.com.tr

New Trends | “Credit & Collections with a Customer Experience Focus”

Revenue Assurance | “The strategic importance of Rating and Billing Validation to Turkcell”

Revenue Assurance Senior Manager | Vodafone | Egypt | www.vodafone.com.eg

Petr Lopatsky

Randy Peterson

Fraud Management and Revenue Assurance Manager | Beeline | Russia | www.beeline.ru

Programmer Analyst and Roaming Specialist | Union Wireless | USA | www.unionwireless.com

Managing Migrations | “The Migration to RAID v.6”

Roaming Management | “Roaming in the USA”

Revenue Assurance | “Vodafone Egypt, Revenue Assurance Journey”

Ricardo de la Macorra & Federico Juarez Valdez CFO / CIO | Cablevision | Mexico | www.cablevision.net.mex Fraud Management | “Raid Implementation: Fraud & Invoice Control”

“Interesting topics, perfect organization, charismatic speakers, great networking opportunities, great social activities.” Ionut Samoila, Revenue Assurance Specialist, Orange | Romania

WeDo Technologies Worldwide User Group Conference 2012

2012´s Panel Speakers

Andrew Doyle

Eric Priezkhalns

Market Strategist | TM Forum

Vice-President Sales | Telepo

Blogger | TalkRA.com

In 2011, Tony Poulos was recognized as one of the 25 most influential people in the telecom software industry. The rankings, determined by an independent panel of editors at the publication Billing and OSS World, highlight the industry leaders and visionaries that have had a significant effect on the direction and development of business and operations support systems (BSS/OSS).

A successful senior executive in the IT and Telecommunications industry with 25 years experience in global/international business execution. Interested in early-stage start-ups as well as midstage companies. Experience includes assignments based in Asia and mainland Europe, for both established global organisations and for start-up ventures. A proven track record of delivering divisional and company profitability and increasing shareholder value through the development of customer strategies and sales and marketing organisations, organisational restructuring and company and technology acquisition. Direct experience of working with venture capitalist in early and midstage companies. M&A and joint venture experience with successful integration of target organisations.

Eric Priezkalns is one of the editors and founders of talkRA.com. He is Director of Enterprise Risk Management at Qatar Telecom, and has over ten years of telecommunications industry experience in risk management and revenue assurance. Eric has previously worked as Head of Controls for Cable & Wireless Group, Best Practice Manager for Revenue Assurance, Billing and Carrier Services for T‑Mobile UK and Billing Integrity Manager for Worldcom UK. Eric first worked as a consultant in the Enterprise Risk Services division of Deloitte, where he also qualified as a chartered accountant. Eric is very well known in international revenue assurance circles through his blogging and his contribution to the collaborative work of the TM Forum’s Revenue Assurance Team. In the UK, Eric is best known for his detailed critique of billing accuracy regulations.

Tony Poulos

Simon Collins Vice Presiden | Business Consulting Praesidium | www.praesidium.com

Simon Collins is the Vice President of Praesidium, WeDo Technologies’ business consultancy division. Simon leads Praesidium’s global consultancy practice and was one of the founders of Praesidium in 1997.

WeDo Technologies Worldwide User Group Conference 2012

2012´s Keynote Speakers

Martin Creaner Present & CEO | TM Forum | Rethinking Communications – The Server Provider Challenge

Martin Creaner is President and CEO of the TM Forum, a global, non-profit industry association focused on enabling service provider agility and innovation. As an established thought-leader in service creation, management and delivery, the Forum serves as a unifying force across industries, enabling more than 900 member companies to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards. Martin is widely published and is featured and quoted regularly in business and trade journals. In the past year, Martin has been named among the Top 25 most influential people in Telecom software by Billing World; and the Telecoms Power 100 by Global Telecoms Business. Martin is also the author of the leading OSS/BSS book “NGOSS Distilled”, and the leading Telecoms Transformation book “Frameworx Distilled”.

Maxim Medvedovsky Independent Guest Speaker | “Next Generation BPO: Are You Ready?”

Maxim Medvedovsky currently works as a consultant in telecommunications’ industry and he also serves as an executive officer for Oi. Until January 2012, he was a member of the board of directors for Telemar Norte Leste and alternate Member of the board of directors for Brasil Telecom. He had various leading positions in the company, Head of B2C business unit, Chief Customer Officer, Chief Administrative Officer, Director of shared services center, Director of relations with service providers and Director of interconnection and roaming. He started at Telemar in September 1998 as corporate planning manager. Mr. Medvedovsky worked on the privatization process of the Telebras System at Banco Patrimonio/Salomon Brothers, and was responsible for the appraisal of TNE. He also previously served as telecommunications analyst at Banco Patrimonio in 1998 and as telecommunications analyst and fund manager of Banco Icatu from 1994 to 1998. He also holds a bachelor’s degree in electrical engineering from PUC - Rio de Janeiro and an MBA from FDC and FGV.

WeDo Technologies Worldwide User Group Conference 2012

2012´s Keynote Speakers

Aleksandr Evstafyev

Francis Fernandes

Department Head | “The Rollout of RAID in Beeline Group” | Beeline | Russia | www.beeline.ru

Group Vice-President, Policies & Compliance | “View and Perspective as a Group Head about Business Assurance at Etisalat” | Etisalat Group | UAE | www.etisalat.com

Aleksandr Evstafyev started his career, in 1996, as an engineer in Ericsson. Three years later he moved to Holland, where he continue to work for Ericsson and Worldcom for Global Support offices. At the same time got a MBA degree in Brussels University and then was relocated to Frankfurt am Main where he became the Head of European Support Office of France Telecom. In 2003, he came back to Russia where he was invited to Vimpelcom in order to develop Fraud Management functions within Russian regions and CIS countries.

WeDo Technologies Worldwide User Group Conference 2012

Francis Fernandes has served the telecommunications industry in various capacities ranging from senior positions in Internal Audit field to being CFO of Thuraya Satelliite Telecommunications with in depth experience of over 25 years. He has also worked in Revenue Assurance field in Canada at Sprint Canada and Rogers Telecom. Francis is currently working as Group Vice President Policies and Compliance and Head of Revenue Assurance & Fraud Management at Etisalat Group based in United Arab Emirates. Etisalat Group has operations in eighteen countries mainly in the Middle East, Asia and Africa with combined Revenue of around US$ 10 Billion.

“Congratulations, from the time we touch down in the airport to the end when we leave everything were incredibly remarkable! It is my 1st time from a customer experience to find any flaw in such big event. Thank you, for the excellent and WOW experience!” Melinda Tan, Acting Head of Revenue Management | Digi | Malaysia

2012´s Televoting Survey

*(Only Telecom Operators’ s represented could participate)

1. How many times, before this, have you been at a WeDo Technologies’ Worldwide User Group meeting?

2. How much do you agree with this statement? “In the last 2 years Revenue Assurance, Fraud Management and other Business Assurance topics have gained more interest and attention at the board level/directors level in my company”

11% 9%

29%

7% Never. This is my first time

I strongly agree I agree

One time

I disagree

Two times 23%

1% 4%

59%

I strongly disagree

More than two times

I don't have an opinion about this

I don't have an opinion about this 57%

Conclusion More than 50% of the Telecom Operator attendees were 1st time participants. 18% were attending for the third time (or more).

Conclusion Business Assurance relevance is increasing at the Board level.

WeDo Technologies Worldwide User Group Conference 2012

2012´s Televoting Survey

*(Only Telecom Operators’ s represented could participate)

3. In 3 years’ time which “delivery” model do you think will be most used in RA/ Fraud/Security Software:

4. Which of these telecom offerings will have a stronger positive impact on your company’s business in the next two years? 50

2011

49%

2012 40 5%

46%

On-premises software Software as a service Full business process outsourcing / Managed Services Pure cloud offering

23%

I don't have na opinion about this (3 years there days it's a life time)

Conclusion The Our Customers believe there will not be a dominant delivery model.

A RAID Demo Session. 12

35%

A mix of this

14%

41%

WeDo Technologies Worldwide User Group Conference 2012

31% 28%

20 16% 10 0 Cloud services for companies and/or individuals

Machine to Machine Services/The Internet of “Things”

Mobile Money, banking and/or payments

Conclusion Machine to Machine communications continues to be the offering with stronger expected positive impact.

2012Â´s Televoting Survey

*(Only Telecom Operatorsâ&#x20AC;&#x2122; s represented could participate)

5. How ready do you feel your organization is for the transition to LTE/4G/NGN and to manage its opportunities and risks?

6. According to your experience how would you rate the present business, economic, social and political uncertainty and risk levels in your country and region of the globe? (remember we had more than 30 countries represented)

10%

Among the lowest uncertainty and risk levels I can remember

27% 23%

Very well prepared Prepared Less prepared than it should be It is still too early to prepare. We still have no plans to launch it.

41%

Conclusion 41% of the attendees considered that their companies are less prepared than they should be. 27% mentioned that their organizations donâ&#x20AC;&#x2122;t have plans to launch LTE/4G/NGN.

38%

Lower uncertainty and risk levels Higher uncertainty and risk levels

46%

Among the highest uncertainty and risk levels I can remember

Conclusion Balanced audience in terms of risk environment on a country and regional perspectives.

WeDo Technologies Worldwide User Group Conference 2012

2012´s Televoting Survey

*(Only Telecom Operators’ s represented could participate)

7. Cooperation with other industries. Which of these industries/sectors do you believe will deliver stronger win-win co-operation/ partnerships with the Telecoms industry?

7% 37%

20%

25%

Large Retailers

28%

Banks and Insurance Companies

Very positive evolution

Energy distributors/retailers

Negative evolution

Positive evolution

Car manufacturers

Very negative evolution

Health care industry

I don't have an opinion about this

Other not mentioned above

Conclusion Large Retailers came out as a clear number one with Energy players in a “distant” third. A surprise for the members of the press attending.

Training Workshop on Day 0 14

8. Career-wise what do you feel will be the evolution of the importance and visibility of risk management functions (Revenue Assurance, Fraud Management, Security, Internal Auditing, Operational and Financial Risk Management, Controlling,… i.e. Business Assurance) in your business in the next two

WeDo Technologies Worldwide User Group Conference 2012

58%

Conclusion The audience gave a strongly positive answer to this question.

2012´s Televoting Survey

*(Only Telecom Operators’ s represented could participate)

9. How much do you agree with this statement: “CSPs have begun combining FM and RA using the same tools as a foundation. FRAUD MANAGEMENT AND REVENUE ASSURANCE ARE MERGING. Both depend on pattern recognition and use the same tools as a foundation, such as business intelligence (BI) and extraction, transformation and loading (ETL). Both use common dashboards to combine this information.” 60 50

2011

10. What is the importance for you of doing group level and also external benchmarking of RA, Fraud and other risk management - i.e. Business Assurance activities, metrics, indicators and best practices?

53%

2012

25%

44%

Very high High

23%

Low

25%

30%

Very low I don't have an opinion about this

22%

17%

35%

10 8% 0% 3%

0 I strongly agree

I agree

I disagree I strongly disagree

0% I don't have an opinion about this

Conclusion For the second year operator representatives continue to agree that Fraud Management and Revenue Assurance functions are increasingly using use the same tools.

Conclusion 60% of the Operator representatives rated external benchmarking of RA, Fraud and other risk management activities as high or very high importance.

WeDo Technologies Worldwide User Group Conference 2012

2012Â´s Televoting Survey

*(Only Telecom Operatorsâ&#x20AC;&#x2122; s represented could participate)

11. What is the importance for you of having a truly mobile experience of your Business Assurance tools? Having access when you need it, where you want it and giving access to important results/alerts to different people and departments in the organization:

12. What is your personal opinion regarding the return of the investment on 4G/LTE/NGN for the telecom industry?

19%

30%

12%

Very high

Very positive ROI

High

Positive ROI

Low

Negative ROI

Very low I don't have an opinion about this

Very negative ROI

37% 40%

I don't have an opinion about this

43%

Conclusion 62% of the operator attendees want a mobile experience of Business Assurance tools.

A relaxed moment just before the restart of the session 16

WeDo Technologies Worldwide User Group Conference 2012

Conclusion 45% of the operator representatives share the opinion that 4G/LTE/NGN will have a negative RoI for the Telecom industry!

2012´s Televoting Survey

*(Only Telecom Operators’ s represented could participate)

1. Quality of the Content

2. Organization

2011 2012

2011 2012 49%

53%

86% 41%

Better

78%

44%

Better

Better 20%

10%

3% Fair

Good

Excellent

Conclusion Each year we make our best efforts to improve the content of our sessions and make them more engaging to our community. It’s great to see the results!

1% Fair

13% Good

Excellent

Conclusion In 2012, more than 85% of the attendees considered the organization excellent. Thank you to our customers!

The main room was not big enough WeDo Technologies Worldwide User Group Conference 2012

2012Â´s Attendees Evaluation

3. Social Program

4. Content of the Product Demos

2011 2012 42% 2011 2012

77% 71%

36%

38%

29% 27% 21% 26% 5%

18%

No Opinion

Good

2% 1% Excellent

Conclusion In 2013 we will need to improve the social program! Good evaluation but with room for improvement.

The team of Turkcell. 18

WeDo Technologies Worldwide User Group Conference 2012

No Opinion Poor

4% 0% Fair

Good

Excellent

Conclusion Individual Product Demos are presented during the event by WeDo Technologiesâ&#x20AC;&#x2122; staff and are relevant for the attendees.

2012´s Attendees Evaluation

5. Speakers’ Technical Skills

6. Profile of the Attendees

2011 2012 2011 2012

Attendees 2012 vs 2011 Number of Telecom Operators represented: 12% more Numbet of Attendess: 11% more

61% 59%

63% 30%30% 46%

47%

34%

10%

2% 3% Independent Operator

Other

WeDo Staff

No Opinion

Good

Excellent

Conclusion The quality of the contribution of our customers and industry leaders invited is essencial for the success of the event.

Conclusion In 2012, we had a record of number of Telecom Operators represented. More than 60% of the attendees were Telecom representatives. The objective is to make the user group the best annual networking event for Revenue Assurance and Fraud Management professionals. In 2012 we had 120 telecom representatives from 47 different operators and more than 30 countries.

FOTO NOVA A ENVIAR

Cláudia Azevedo, Sonaecom SSI CEO, greeted all our customers with welcome words on Day 1. WeDo Technologies Worldwide User Group Conference 2012

Præsidium Pre-Conference Workshop

User Group participants were invited to attend Præsidium’s pre-event training and workshop on Telecoms Risk Management.

The training included the following subjects: LTE and 4G services The Transition from 2G-3G to LTE/4G and its effect on risk Current Risk Landscape – Explanation of risk Changing mind-set on Risk Control Summary and Knowledge Assessment

Simon Collins

Pietro Saia

Vice President | Business Consulting Praesidium | www.praesidium.com

Senior Manager Consultant | Business Consultancy Praesidium | www. praesidium.com

Pietro is a Senior Consultant at Praesidium, WeDo Technologies’ business consultancy division. He has over 13 years experience in Telecoms Risk Management Consulting and has been engaged in numerous assignments involving revenue assurance, fraud management and network security across fixed and mobile Operators globally.

WeDo Technologies Worldwide User Group Conference 2012

2012’s Agenda

DAY ZERO WEDNESDAY MAY 16th 10:00 – 11:00

15:00 – 15:30

16:30 – 17:00

Session 1 LTE and 4G services explained

Coffee Break and networking opportunities

Closing session Summary and certificates

11:00 – 11:30

15:30 – 16:30

20:30

Coffee Break and networking opportunities

Session 4 Changing mind-sets for risk control covering:

Welcome Cocktail and dinner

11:30 – 12:30 Session 2 The transition from 2G/3G to LTE networks and its effect on Revenue Assurance and fraud management in a 4G world 14:00 – 15:00 Session 3 Current risk landscape – explanation of risks that have appeared in the last year with the associated controls and measures required

T he balance of risk to reward in Revenue Assurance control T argeting of limited resources available for Revenue Assurance, fraud and risk management New control techniques Measurement and performance to demonstrate ROI

Demo Session WeDo Technologies Worldwide User Group Conference 2012

2012´s Agenda

DAY ONE THURSDAY, MAY 17th 09:30 – 09:35

10:15 – 10:45

Welcome words from the event Chairman: Tony Poulos

11:45 – 12:15

WeDo Technologies’ product strategy João Resende, Vice President for Product Development, Product Management and Support

Martin Creaner President & CEO – TM Forum

09:35 – 09:45 Welcome words Cláudia Azevedo, CEO of Sonaecom Software and Systems Integration

10:45 – 11:00

09:45 – 10:15

11:00 – 11:45

WeDo Technologies’ business strategy Rui Paiva, WeDo Technologies’ CEO

Coffee Break and networking opportunities

Q&A

Maxim Medvedovsky Independent guest speaker 13:00 – 15:30 Lunch In the afternoon there was three parallel sessions with customer presentations

ÓBIDOS ROOM

PENICHE ROOM

BERLENGAS ROOM

15:30 – 16:45

Moderator Inês Ferreira

Moderator Pietro Saia

Moderator Mário Rosas

Customer Speakers • Turkcell Turkey • Vodafone Ghana • Claro Brazil

Customer Speakers • Optimus Portugal • Cablevision Mexico • Mobilink Pakistan

Customer Speakers • Eagle Mobile Albania • Union Wireless USA

16:45 – 17:15

Coffee Break.

“CLASSIC RA #2”

“MANAGING MIGRATIONS”

“BUSINESS ASSURANCE NEW TRENDS”

17:15 – 18:30

Moderator Ana Miranda

Moderator Miguel Lopes

Moderator Pedro Teixeira

Customer Speakers • Digi Malaysia • STC Saudi Arabia • Vodafone Egypt

Customer Speakers • XL Indonesia • Vodafone Hutchison Australia • Beeline Russia

Customer Speakers • Optimus Portugal • FT/Orange Group • Du UAE

“CLASSIC RA #1”

12:15 – 12:45

WeDo Technologies Worldwide User Group Conference 2012

“FRAUD MANAGEMENT”

“ROAMING MANAGEMENT”

2012’ Agenda

DAY TWO FRIDAY MAY 18th SINTRA ROOM

10:00 – 11:30

12:30 – 13:00

Independent Speakers’ Discussion Panel:

“View and Perspective as a Group head about Business Assurance at Etisalat Group” Francis Fernandes Group Vice-President, Policies & Compliance

Looking back to the old days of Revenue Assurance and Fraud Management and also discussing current trends and challenges. Moderated by Tony Poulos (TM Forum market strategist). The panel will include:

13:00 – 13h15 Closing remarks by the event Chairman and WeDo Technologies’ CEO

Andrew Doyle, Vice-President Sales at Telepo AB

13:30 – 15:00

Eric Priezkhalns, “TalkRA.com” blogger

Lunch

Simon Collins, Business Consultancy Division VP

15:00 – 18:30

11:30 – 12:00 Coffee Break and networking opportunities

Social and Networking Activities

19:30 Dinner Day Two

12:00 – 12:30 “The Rollout of RAID in Beeline Group” Aleksandr Evstafyev Head of Department at Beeline Group

Presentation of the Product Roadmaps On Thursday May 17th the product roadmaps was presented from 14:30 to 15:30.

BERLENGAS ROOM

Product DEMOs “Open” sessions DAY ZERO MAY 16TH 2012, WEDNESDAY 17:00 – 17:30 RAID M2M & LTE (after Praesidium workshop) DAY ONE MAY 17TH 2012, THURSDAY 16:45 – 17:15 RAID Mobile Money (during the Coffee Break) DAY TWO MAY 18TH 2012, FRIDAY 09:30 – 10:00 RAID Fraud Management (before the opening of day 2 sessions) 14:30 – 15:00 RAID Rating & Billing Validation

DEMO STATIONS ROOM

“Sun and ocean, new business connections all over the world and meetings with a good old mates, impressive presentations and breathtaking new business ideas, comprehensive environment and the highest standards of service - there is more to come about WWUG-2012!!!

Product DEMOs One2One Meetings The demo room was open from 08:30 to 19:00 on Day One and from 09:30 to 13:30 on Day Two.

On behalf of the Beeline Team, I want to thank you once again for the warmest welcome and fountain of new ideas you’ve been giving to your customers, visitors and friends during your annual WWUGs!” Aleksandr Evstafyev, Head of the RA Department | Beeline | Russia

WeDo Technologies Worldwide User Group Conference 2012

join Us for the

8th WeDo Technologies´ Worldwide User Group Conference Braga and Guimarães, Portugal 20th-22nd May 2013

WeDo Technologies’ User community is gathering again in Braga and Guimarães, also know as “the Cradle of Portugal”, on May 20th-22nd May, 2013 and we would welcome your presence. This extremely valuable annual event and forum will feature again WeDo Technologies’ news, customer case studies, a panel of industry leaders, networking opportunities and other interesting moments that make this the best Revenue Assurance and Fraud Management event. Don’t miss the chance to be a part of this community, so please save the dates on your calendar. We look forward to seeing you there! Please contact us for more information.

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