Information: Guarantee
Bosun’s five-year guarantee Bosun undertakes to replace, at its own cost, any of its products which are found to be defective in material or manufacture within a period of five years from the date of delivery to the customer.
Bosun’s liability under this guarantee is as follows: 1. The replacement of defective goods Bosun will replace defective products at its own cost. Bosun will pay the costs of delivering the replacement products to site, as well as for the removal of the defective products. 2. Other costs associated with remedial work Bosun will pay the direct costs associated with the replacement of defective products. Specifically, Bosun will pay for bedding sand (if required) and for the cost of labour required to uplift defective products, as well as their installation. Bosun is entitled to uplift only the specific pavers or kerbs which are defective and to replace them (as opposed to uplifting and replacing all the products).
Bosun’s liability under this guarantee does not extend to: 1. Defective installation Bosun’s liability under this guarantee is conditional upon the products having been installed in compliance with SANS 1200MJ. 2. Exposure to conditions beyond specification/industry norms Bosun is not liable for any product which fails as a result of its exposure to conditions beyond the specification for that product, or for any product which fails because it has been incorrectly specified or applied contrary to industry norms for such products. Bosun is not responsible for breakages that occur on site as a result of poor handling. 3. Indirect or consequential damages Bosun’s liability is limited to the express provisions of this guarantee. Accordingly (and without limitation), Bosun is not liable for penalties, consequential losses or any other indirect damages. 4. Failure by the customer to report defects to Bosun & to allow Bosun to replace the product Bosun’s promise is that it will replace and install products which are defective (according to the terms and conditions of this guarantee). The customer must immediately notify Bosun of any alleged defects in order for Bosun to assess the problem and, where necessary, take the necessary remedial steps. Bosun’s obligation to replace and install new products will immediately terminate in the event of any such remedial work being undertaken by the customer, owner or any third party other than Bosun, or its nominated contractor. 5. Efflorescence, colour variation and failure to maintain Paving products manufactured by utilising concrete may present with efflorescence. Similarly, over time, the colour on any product may fade. Bosun does not warrant that the products will not present with efflorescence or, over time, with a colour variation (from the original product). Accordingly, this guarantee does not extend to products which present with efflorescence, or which fade over time. Further, Bosun’s liability under this guarantee is conditional upon the product having been properly maintained. Sprawling and damage resulting from a failure to replace and maintain grouting consistency are not covered by this guarantee. Bosun conducts business in terms of its Standard Trading Terms and conditions (copies of which are available on request). This guarantee shall be read in conjunction with the Bosun Standard Trading Terms and Conditions, and (save to the extent that the terms of this guarantee are expressly at variance with the Bosun Standard Trading Terms and Conditions), the Bosun Standard Trading Terms and Conditions shall apply.
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