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India’s leading IT magazine for channel business VOLUME 11 | ISSUE 06 | PAGES 32 | SEPTEMBER 2020 | RS. 20/-
CORPORATE STORY / 20 Dell: Customer Satisfaction Despite Working from Home
SME CHAT / 24
To Safeguard the Wellbeing of Customers, Canon has taken Preventive Measures
CASE STUDY / 28
TCIEXPRESS opts for Matrix TimeAttendance Solution to Increase Productivity and Quick Salary Processing
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inDefend Advanced is designed to inDefend Advanced is designed to secure enterprise workforce thatto inDefend Advanced is designed secure enterprise workforce that detects anomalous employeethat secure enterprise workforce detects anomalous employee behaviors opposed employee to their detects anomalous behaviors opposed to their regular behavioral behaviors opposedpatterns. to their regular behavioral patterns. regular behavioral patterns.
inDefend Advanced, being a combination of DLP + User Activity inDefend Advanced, being a combination of DLP + User Activity Monitoring + Employee Productivity, is a complete Threat inDefend Advanced, being a combination of DLP + Insider User Activity Monitoring + Employee Productivity, is a complete Insider Threat Response System monitoring the Users’ Allowed and Blocked Monitoring + Employee Productivity, is aAllowed complete Insider Threat Response System monitoring the Users’ and Blocked Activities on the endpoint level. Response System monitoring the Users’ Allowed and Blocked Activities on the endpoint level. Activities on the endpoint level. Productivity Reports section will generate various Productivity Reports section generate various reports regarding the Login andwill Logout times of
The Executive Dashboard of the solution The of the solution givesExecutive a holistic Dashboard picture of the entire gives a holistichealth picturescore of the entire The Executive Dashboard of the solution organization’s based on the data organization’s health score based the data gives a holistic picture of the entire protection score, compliance scoreon and protection score, compliance scoreon and organization’s health score based the data productivity score. productivity score. protection score, compliance score and
reports regarding the Login andwill Logout times of Productivity Reports section generate various the users, Productivity Summary report, Application the users, Productivity Summary report, Application reports regarding Logout times of and Web Browsingthe onLogin a dailyand basis. and users, Web Browsing on aSummary daily basis. the Productivity report, Application and Web Browsing on a daily basis. Reflector Module which was added as a report Reflector Module which added asreports a report that generates user wise was productivity on
productivity score. The Activity Analytics section helps in The Activitythe Analytics section monitoring users related tohelps all thein monitoring the users related toApplications, all thein The Activity Analytics section helps activities related to Browsers, activities related to Browsers, Applications, monitoring the users related to all the Emails, Devices, File Uploads, Phrases Emails, Devices, File Uploads, Phrases activities related to Browsers, Applications, Searched and Chat Activities. The admin can Searched and Chat The admin can Emails, Devices, FileActivities. Uploads, Phrases drill down to granular logs of which user did drill to granular logs which user did Searched and Chat with Activities. The admin can whatdown exact activity theofrespective
that generates user wise productivity on Reflector Module which was added asreports a report a weekly basis, clearly showing the productive a weekly basis, clearly showing the productive that generates user wise productivity reports on hours, unproductive hours and idle hours spent hours, hours and idle a weekly basis, showing the hours productive daily inunproductive order toclearly increase productivity in aspent daily inunproductive order to increase productivity in aspent hours, hours and idle hours positive reinforcement manner. positive reinforcement manner. daily in order to increase productivity in a positive reinforcement manner.
whatdown exactto activity with theofrespective drill granular logs which user did timestamps. timestamps. what exact activity with the respective timestamps.
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India’s leading IT magazine for channel business
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CORPORATE STORY / 20
To Safeguard the Wellbeing of Customers, Canon has taken Preventive Measures
Dell: Customer Satisfaction Despite Working from Home
CASE STUDY / 28
TCIEXPRESS opts for Matrix TimeAttendance Solution to Increase Productivity and Quick Salary Processing
MY EXPERIENCE EDITORIAL
LIFE AFTER COVID-19
SANJAY MOHAPATRA
sanjay@smechannels.com
Dear Friends We are going through real trauma as far Covid-19 is concerned. But it has given us opportunity to introspect about our lifestyle and use of technology. Although government is trying to open all establishments including clubs and education institutes, yet people are scared to adapt to the new order. The new order would definitely impact the entire ecosystem – be it the way we consume technology or consume content or event we lead our lifestyle. Who is of opinion that Covid is not only pandemic that would impact the world order there would certainly be other pandemic following it? Therefore, everyone must be cognizant of the situation and remain prepared for this. The ways television content has been consumed is going to be impacted – instead of push content it is going to be pull content. It means OTT platforms are going to be very big. People are going to buy their own content not given by the television or theaters. Therefore, CDN is going to be powerful. E-commerce sites are going to be powerful as people would be performing their sale and purchase from anywhere and from any device. These two things are going to impact the entire business dynamics. As far as other things are concerned including education, tourism, automotive, etc. would be impacted, which already have been impacted during last 5-6 months. Consumers are not ready to drive out of their houses. So, tourism would be impacted so also the hotel and restaurant industry. It is very difficult to assess the impact. But consulting houses are of opinion that the things are going to be normal, which I am of opinion that they are misleading. I would say all the IT partners should keep in mind the new order is not going to go for a long time therefore be ready to sustain and thrive with a new approach. It is better to adapt to the new situation than whine about it. In order to learn about the new opportunity and new order, we are doing a lot of webinars where we are bringing the senior leaders of IT fraternity, I would urge all to participate and learn from their experience.
ECS LIVA Q1 series Mini PC ECS’s pocket-size yet multi-functional mini PC – LIVA Q1D/Q1L provides smart solutions for work/study from home device and home entertainment. In addition, LIVA Q1 series is ideal for digital signage, thin-client or Terminal applications in versatile use-cases, including indoor displays for public facilities such as schools or libraries, healthcare, hospitality, business and retail. LIVA Q1D/Q1L are build-in an ultrapower-efficient Intel Pentium/ Celeron processors , equipped with 32/64 GB eMMC and a microSD slot to expand storage space. LIVA Q1 series support Bluetooth 4.1 and 802.11ac enabling greater capacity for faster internet environments. It also features with Intel® HD Graphics 500/505 to have stronger support for 4K videos playback. LIVA Q1 series design to build in a cooling fan in the ultra-small PC to keep the system stay cool and more stabilize.
FEATURES: IT COMES WITH VARIES KINDS OF I/O INCLUDING 2 USB 3.1 GEN1, 1 USB 2.0, 1 HDMI AND GIGABIT LAN. FINAL WORDING: WITH ALL THESE FEATURES, THIS DEVICE IS WORTH FOR YOUR SPEND.
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Trusted Advisor of Channel Business
VOLUME 11 ISSUE 06
2020
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Publisher: Sanjib Mohapatra Editor: Sanjay Mohapatra Sub Editor: Nidhi Shail, Pooja Jain Designer: Shadab Khan Web Designer: Vijay Bakshi Technical Writer: Manas Ranjan Lead Visualizer: DPR Choudhary MARKETING Marketing Manager: Vaishali Shukla Circulation and Printing: Rajkumar Hansa SALES CONTACTS Delhi 6/102, Kaushalya Park, Hauz Khas New Delhi-110016 Phone: 91-11-41055458 / 8587835685 sanjeev@smechannels.com Bangalore #28/1, 3rd Floor, Sri Lakshmi Krupa, Near Shamanna Park, Model House Street, Basavanagudi, Bangalore - 560004 Ph. No. +91 88618 21044 Mumbai Tahmeed Ansari 2, Ground Floor, Park Paradise, Kay-Bees CHS. Ltd.,Opp. Green Park, Oshiwara, Andheri (west), Mumbai - 400 053. Ph. +91 22 26338546, Fax +91 22 26395581 Mobile: +91 9967 232424 E-mail: Info@smechannels.com Kolkata S Subhendu BC-286, Laxmi Apartment, Kestopur Kolkata-700101 Phone: 9674804389 EDITORIAL OFFICE Delhi: 6/103, (GF) Kaushalya Park, New Delhi110016, Phone: 91-11-41657670 / 46151993 info@ smechannels.com Bangalore
The Realities of Ransomware: Five Signs you’re about to be Attacked
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Fortinet NSE to Bridge Knowledge Gab on Cybersecurity More than 20 new academic institutions and non-profits worldwide have recently joined Fortinet’s Security Academy Program to provide students, veterans and veteran families with advanced cybersecurity training and certifications. The expansion builds on the program’s momentum, which is available in more than 80 countries and is comprised of over 300 Authorized Security Academies. One-way Fortinet is creating new
TAIT’s Inspiring Efforts During LockDown To mitigate psychological and the economic fallout, Trade Association of Information Technology Popularly known as TAIT across India, worked relentlessly for their members for every aspects of business. Entire TAIT Board, through various calls and
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SME CHANNELS SEPTEMBER 2020
messaging, kept motivating and encouraging members and coordinating amongst them for any of the issues that needs to be attended. This was backed by Conducting several webinars which were need of the time, and kept focus of members on converting
this lockdown period into growth opportunity. Such efforts by any association is unique and worth applause by entire trade. TAIT is running it’s 25th year of foundation and such rich traditions are cultivated by their leaders year after year.
opportunities in the digital economy is through global collaborations across sectors. Through its involvement as a founding member of the World Economic Forum’s (WEF) Centre for Cybersecurity and the Cyber Threat Alliance, Fortinet partners with global leaders, like Salesforce – the global leader in Customer Relationship Management (CRM), to further innovate and develop impactful global solutions for challenges such as the talent shortage.
SNIPPETS
Hybrid Eazy DMS 3.0 – the new upgrade for the new normal
Sify to Provide Unified Data Protection Service with Commvault
Eazy ERP Technologies launches its Hybrid Eazy Distributor Management System (DMS) version 3.0. The newly launched tool set empowers distributors to enhance their competitive edge in the ever changing economic landscape. The one-of-a-kind DMS, which was already popular for Tally and Busy Integrated approach now offers added feature of hybrid connectivity with online and offline functionality on a web and mobile platform. Greater cross-platform integrity allows use of multiple brands hassle-free. Scalability, upgraded controls, data management, analytics and visualizations features help increase profitability and productivity for distributors and brands. Eazy DMS with its Ten technological upgrades is not just a flag bearer for Eazy ERP Technologies but the future gold standard for India’s DMS industry. Such is the ease of use, as well as online-offline feature of the Hybrid DMS Eazy 3.0, that it’s also an appropriate tool for businesses in India’s tier 3 and tier 4 cities. For rural distributors who cannot manage an enormous set up, this application enables them to operate as a Mobile DMS, or online Excel based portal, which is an absolute boon to such businesses.
Sify partners with Commvault to lower the service delivery cost up to 30%. This will help the service provider to offer Data Protection as a Service, by adopting Commvault’s ‘Backup & Recovery’ solution as a unified data protection system for multiple platforms. Sify can now ensure long-term data retention, quick data replication, cross platform backup migration, superior deduplication with a single tool/platform. With Commvault’s in-built interface, Sify’s customers can easily manage crossplatform backup migrations via one console. With the superior deduplication feature, enterprises can compress data and reduce their storage size significantly in data center without any third-party solutions. Commvault also integrates seamlessly with third-party tools like ServiceNow ITSM, giving customers the ability to generate self-provisioning reports and monitor their backup operations at any time. Kamal Nath, CEO, Sify Technologies, said, “The current situation has triggered the need for secure and agile IT infrastructure for enterprises. Customer Data security is a top priority for us at Sify and with Commvault, we now have a competitive edge to provide data protection across platforms. With this partnership we aim to provide enterprises a one stop solution with end-to-end IT support translating to minimum disruption.”
Global Smartphone Sales Declined 20% in Q2’20
EXECUTIVE MOVEMENT
Samsung and Huawei Moved Into a Virtual Tie for the Top Spot in Global Smartphone Sales Worldwide Top 5 Smartphone Sales to End Users by Vendor in 2Q20 (Thousands of Units) Vendor
2Q20 Units
2Q20 Market Share (%)
2Q19 Units
2Q19 Market Share (%)
2Q20-2Q19 Growth (%)
Samsung
54,759.4
18.6
75,111.8
20.3
-27.1
Huawei
54,125.0
18.4
58,055.7
15.7
-6.8
Apple
38,386.1
13.0
38,522.9
10.4
-0.4
Xiaomi
26,095.2
8.9
33,250.7
9.0
-21.5
OPPO
23,612.1
8.0
28,070.2
7.6
-15.9
Others
97,692.1
33.2
137,282.5
37.1
-28.8
294,669.9
100.0
370,293.9
100.0
-20.4
Total
SUSE APJ Triples Business Projection and Appoints SAP COO–Miltiades as President.
Chris Fisher joins TAC Security as CMO.
Sunil Mahale Joins Commvault as VP, Sales Engineering and Emerging Technology, APJ.
Ben Goodman Joins New Relic as SVP, ASEAN, India, Greater Hong Kong and Korea.
SME CHANNELS SEPTEMBER 2020
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SNIPPETS
TeamViewer Launches AI-Supported Predictive Maintenance Solution TeamViewer has expanded its IoT offering and now offers a way to use artificial intelligence in maintenance. Until now, TeamViewer customers in the IoT field have been able to read sensors, set alarms and connect directly to a wide range of devices. Now an intelligent extension in the area of predictive maintenance is being added. This helps to reduce downtimes in particular and thus save costs. In the past, machines were only repaired if they had already failed (Reactive Maintenance). For some time now, machines have been serviced in a fixed cycle, regardless of whether they are defective or not (preventive maintenance). And only recently has predictive maintenance been used, mostly on the basis of pure data sets with fixed rules. TeamViewer goes a decisive step further here and offers AI-supported analysis of the resulting data. Machine learning algorithms can thus be used to detect previously unknown patterns and to diagnose impending machine failures at an early stage. The need to detect impending failures is obvious: every hour of unplanned downtime costs an average of US$ 250,000.
Sapience Analytics Partners with Redington India Sapience Analytics and Redington have entered into a distribution agreement where Redington will resell the Sapience Vue solution through its network of 30,000+ channel partners, system integrators, and value-added resellers countrywide. The two companies will also collaborate on joint marketing and go-to-market initiatives. Sapience Analytics’ workforce analytics technology is used by more than 200,000 users worldwide. Sapience Vue is the company’s next-generation advanced business analytics platform powered by business intelligence and machine learning that provides unprecedented visibility into the effort and utilization of people, processes, and technology. “With remote working becoming the new norm, our strategic partnership with Sapience Analytics will provide our partners opportunities to offer this next-gen solution to their customers. They can help their customers drive employee productivity and increase operational efficiency through this data-driven digital transformation solution. We see that our partners will be able to support their customers in making their remote workforce contingency plans a success,” said R. Venkatesh, President, Enterprise Business Group, Redington India.
FourPL Partners with Radaro to Disrupt the Last Mile Delivery Space FourPL, a leading Australian IT consulting company specialising in supply chain and procurement, has announced a strategic partnership with Radaro, an Australian SaaS technology company, focused on enabling brands to own and control their last mile. The partnership will enable customers to bring transparency and visibility to cross-industry supply chain’s, facilitating real-time information from execution networks (owned and contracted) and actionable data for administration and operational teams. Brands and delivery networks will now be able to standardise digital day-of-delivery customer engagement, generating performance measurement analytics and direct voice of customer (VoC) sentiment. “FourPL have recently launched our Supply Chain Visibility Service Line, brought about as a result of significant changes in the industry and customer expectations. Radaro were identified as a key technology partner as they enable our customers to nail the service delivery and retail-toconsumer know-how.” says FourPL’s CEO, Brett Findlay. “With Radaro, consumers can now own, brand and dictate their delivery experience.”
M-Files and Iron Mountain Extend Partnership to the Asia Region M-Files, in partnership with Iron Mountain expands to new geographies in the Asia region: Hong Kong, China, India, Malaysia, Philippines, Singapore, Indonesia, South Korea, Taiwan and Thailand. The partnership is focused on helping businesses drive digital transformation by offering intelligent information management solutions to customers across multiple functions, including invoice-processing and general document management as well as contract asset and project management. It also offers support for business continuity and enables organizations to better manage the new demands of a remote workforce. A key benefit is the ability to cost-effectively unify and consolidate information across the organization with a strong foundation in data security, information governance and compliance, from early in the lifecycle to long-term records retention and destruction.
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Fortinet and IBM Collaborate on SkillsBuild to Further Build Cybersecurity Skills Fortinet is integrating its Network Security Expert training and certification curriculum with IBM’s SkillsBuild, a digital platform for users to develop technology and professional skills, including cybersecurity. Fortinet and IBM will focus on creating new cybersecurity career pathways by training traditionally untapped candidates and connecting learners to employers. This collaboration underscores Fortinet’s Corporate Social Responsibility commitment to closing the cybersecurity skills gap through global collaborations and its Network Security Expert (NSE) Training Institute’s Security Academy Program. Fortinet and IBM’s partnership will help address this issue through SkillsBuild, a digital platform that provides jobseekers, including those with long-term unemployment, refugees, asylum seekers, veterans and students, with career fit assessments, training, personalized coaching and the experiential learning they need to enter or re-enter the workforce. SkillsBuild will now include cybersecurity curriculum from Fortinet’s NSE Training Institute for jobseekers looking for a career in security.
SNIPPETS
Altair Extends Strategic OEM Agreement with HPE Altair extended its multi-year OEM agreement with Hewlett Packard Enterprise (HPE) to offer the newly enhanced version of Altair® PBS Professional® workload manager and job scheduler across HPE’s industry-leading HPC systems, including HPE Apollo Systems and new line of HPE Cray supercomputers. HPE Pointnext Technology Services, which provides advisory and professional services to design and deploy solutions, will also be used to offer support for Altair’s latest software offering. “Altair and HPE have forged a strong relationship that delivers compelling value for users of the world’s most popular HPC systems,” said Sam Mahalingam, chief technology officer at Altair. “This new agreement and the latest release of PBS Professional demonstrate our determination to keep developing and deploying solutions that meet the industry’s need to massively scale and continually update its HPC capabilities and resources.” Key enhancements include massive improvements in throughput, support for both high performance and high-throughput workloads, effortless access to on-demand cloud resources, and new freedom to control and optimize budgets throughout an organization.
VIAVI Equips China Mobile with Testing Tools for Endto-End 5G Network Validation
Redis Labs Achieves Advanced Technology Partner Status in the AWS Partner Network Redis Labs, the home of Redis and provider of Redis Enterprise, achieved Advanced Technology Partner status in the Amazon Web Services (AWS) Partner Network (APN). The company received the designation in part by demonstrating verifiable success with customers including SonyLiv, Freshworks, Vungle, Etermax, and Branch Financial deploying Redis Enterprise Cloud on AWS. Customers can choose to deploy Redis Enterprise Cloud as a costeffective, fully managed Database-as-a-Service (DBaaS) on AWS. Built for modern distributed applications, Redis Enterprise Cloud delivers sub-millisecond performance at virtually infinite scale. With native data structures and extensible data models, Redis Enterprise Cloud provides ease of use for developers and operational flexibility for platform engineers and enterprise architects. The Advanced tier is the highest designation APN Technology Partners can achieve in the program.
Viavi Solutions today announced that the company has delivered 5G O-RAN fronthaul and optical transport test solutions to China Mobile Research Institute (CMRI), the research division of the world’s largest mobile operator, China Mobile. As 5G commercial deployments continue to ramp up, and multi-vendor, disaggregated architectures emerge, the need for performance validation and service assurance becomes ever more critical. As a preferred vendor, VIAVI has worked closely with China Mobile for several years to validate the performance of 5G infrastructure: from early days in the lab, to field deployment and operations. This collaboration includes development of Slicing Packet Network (G.MTN) with FlexE interface technology for next-generation 5G transport. In the next phase of G.MTN advancement, VIAVI has delivered the ONT-800 Optical Network Tester for CMRI to conduct performance testing and validation of G.MTN interfaces and related protocols.
G7CR Technologies Announces $ 5 Million for Start-ups and SMBs under Cloud Accelerator Funding program G7CR Technologies India launched its CAF (Cloud Accelerator Funding) in order to support, sustain and help the start-up’s continue to grow during the situation of Economic slowdown caused by the pandemic. The initiative will provide for start-ups and small businesses benefits of up to $5 million and will also focus on offering strategic support across key business areas: Capital, Building Competency (Technical & Leadership), Revenue and Technology. Being a leader in providing Cloud Service, G7CR not only has a pan India presence but is also present in markets like Middle East, UK and South East Asian countries. The CAF program will help in leveraging G7CR’s existing channels and markets in order to increase the go-to-market strategy for the start-ups and SMBs who will be part of this program and providing funding against Cloud Consumption.
Blancco Partners with Deloitte to Reduce Enterprise Cyber Risk in India Blancco Technology Group, added Deloitte India as a Silver reseller. This adds data erasure solutions to an already robust set of Deloitte cyber risk offerings. COVID-19 has hastened Indian public cloud adoption and decreased infrastructure spend as organizations transition to work-from-home processes. Cyberthreats have also increased, many targeting remote workers. Data managers must minimise risk to financial, health, personal and other sensitive information’, said Fredrik Forslund, Blancco Vice President of Enterprise and Cloud Erasure Solutions. ‘By offering certified data erasure to completely and efficiently remove sensitive data across a variety of environments and devices, Deloitte enables Indian organisations to protect against data breaches, comply with increasing data protection regulations and get the most value out of their IT assets’.
SME CHANNELS SEPTEMBER 2020
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SNIPPETS
World’s Fastest Graphics Memory from Micron Micron Technology brings the world’s fastest discrete graphics memory solution, GDDR6X, the first to power system bandwidth up to one terabyte per second (TB/s). Working with visual computing technology leader NVIDIA, Micron debuted GDDR6X in the new NVIDIA® GeForce RTX™ 3090 and GeForce RTX 3080 graphics processing units (GPUs), which are tailored to support the fast speeds that immersive, high-performance gaming applications demand. “Our multilevel signaling innovation in GDDR6X has shattered conventional bandwidth limits, clocking record-breaking speeds,” said Tom Eby, senior vice president and general manager of the Compute & Networking Business Unit at Micron. “Unlike traditional memory, GDDR6X has unparalleled data rates that can keep pace with gaming innovation and data-hungry applications — setting a new standard for graphics memory.”
Ntt Ltd. Helps Union Amc in Digital Journey NTT Ltd, strengthening the UNION Asset Management Company Private Limited’s (Union AMC) digital infrastructure, with the deployment of a Software Defined Data-Centre solution in their drive to become agile, resilient and flexible to integrate with emerging technologies. Union AMC now ranks amongst the first public sector bank funded AMC’s in India to migrate their core business applications of funds investment to a Hyper Converged Infrastructure (HCI) platform in a high-availability mode. Union Mutual Fund is co-sponsored by Union Bank of India, one of the leading public sector banks in India, and Dai-ichi Life Holdings, Inc., a financial services holding company incorporated under the laws of Japan. Union AMC manages its equity, fixed income, and balanced mutual funds for individuals and institutional clients. A software-defined infrastructure transformation is not a future or an emerging trend in data centers anymore. It is the present, and it can enable financial institutions to stay competitive in today’s challenging business environment.
Yotta Launches ‘Single-Window’ SAP Services Yotta Infrastructure launched its ‘Single-window’ SAP services including SAP Implementation, SAP Infrastructure, SAP Migration and SAP Management & Support. With these wide range of SAP services, Yotta aims to smoothen the SAP deployment and related maintenance activities undertaken by enterprises. One of the highlights of Yotta SAP services is that they are deployed in a highly scalable and Fault Tolerant, Tier IV datacenter that guarantees an uptime of 99.99%, is connected with multiple telcos through redundant fiber paths and is offered on various flexible underlying platforms including Public, Private & Hybrid Clouds and Managed Colocation. With the ‘Single-window’ SAP Services, Yotta will offer end-to-end SAP capabilities for all major use-cases including: Greenfield SAP implementation, SAP Disaster Recovery for existing sites, Migration from any other ERP to SAP or upgrading from a legacy version to SAP on HANA, and lift and shift from Captive DC to colocation model. The services also include high-touch SAP BASIS, Application Management Service (AMS) support via a dedicated team of SAP-certified professionals and SAP hosting services in hybrid, private or public cloud. Yotta also offers capabilities such as, legal entity merger, technical upgrades, data archiving, HANA implementation and migration, project implementation, database upgrade, OS-DB migration and more.
TeamViewer Integrates with Microsoft Teams TeamViewer is now available in Microsoft Teams to remote support from within the Microsoft Teams environment. “Remaining productive while working remotely has never been more important,” says Alfredo Patron Executive VP of Business Development at TeamViewer. “Microsoft Teams is used by all types of organizations worldwide for online meetings, collaboration and more. Embedding TeamViewer remote access and AR support will give Microsoft Teams users even more options to collaborate and increase productivity regardless of location.” Once the integration is deployed, Microsoft Teams users can manage device groups they can access, share devices with team members and view their TeamViewer Dashboard as a personal tab, providing a view of all active sessions, connection history and a helpful user guide.
10 SME CHANNELS SEPTEMBER 2020
DIGEST 3I INFOTECH’S AMLOCK NAMED A LEADER IN COMPLIANCE MANAGEMENT BY IBS INTELLIGENCE 3I INFOTECH LIMITED, HAS BEEN POSITIONED AS A LEADER IN COMPLIANCE MANAGEMENT IN THE ANNUAL IBS INTELLIGENCE SALES LEAGUE TABLE (IBSI SLT) 2020 FOR AMLOCK, ITS FLAGSHIP PRODUCT FOR FINANCIAL CRIME DETECTION AND MANAGEMENT. AS ONE OF THE TOP TWO LEADERS IN COMPLIANCE MANAGEMENT CATEGORY, 3I INFOTECH JOINS THE IBSI SLT LEADERSHIP CLUB. COMMENTING ON THE COMPANY’S PERFORMANCE, THE SLT PANEL AT IBS INTELLIGENCE SAID, “2019 WAS AN IMPORTANT YEAR FOR COMPLIANCE MANAGEMENT SOLUTIONS. WE ARE PLEASED TO CONGRATULATE 3I INFOTECH’S AMLOCK FOR ITS LEADERSHIP POSITION IN THE CATEGORY OF COMPLIANCE MANAGEMENT IN SLT 2020. THE SLT RANKING IS PURELY BASED ON SALES PERFORMANCE AND HENCE, IS A TRUE BAROMETER OF MARKET RECOGNITION.”
GAMING LAPTOPS ARE PREFERRED CHOICE OF INDIANS FOR WFH & LFH WHILE THE OVERALL PC MARKET HAS RECORDED A SLUGGISH GROWTH WORLDWIDE, GAMING PCS, LAPTOPS AND NOTEBOOKS SALE HAS SURGED EXPONENTIALLY IN INDIA BECAUSE OF THE RAPID ADOPTION OF WORK FROM HOME (WFH) AND LEARN FROM HOME (LFH) CULTURE. GAMING LAPTOPS/ NOTEBOOK ARE IN HUGE DEMAND IN SOHO AND COMMERCIAL SEGMENTS AND MILLENNIALS, ESPECIALLY STUDENTS AND WORKING PROFESSIONALS PREFER TO INVEST IN GAMING LAPTOPS/NOTEBOOK FOR HIGH-END COMPUTING AND MULTI-TASKING. EXPERTS SAY THE TREND WILL CONTINUE WITH REMOTE WORKING AND DISTANCE LEARNING BECOMING MAINSTREAM IN THE COUNTRY. TALKING ABOUT THE TREND, MANOJ GUPTA, OWNER OF LAPTOP PERIPHERALS PVT. LTD, DELHI, SAID THAT DEMAND WAS MORE FROM COMMERCIAL HUBS SUCH AS MUMBAI, DELHI, KOLKATA, AND BENGALURU.
ISRAEL’S CORALOGIX PLANS TO INVEST OVER 30M$ IN INDIA ISRAEL BASED CORALOGIX, PROVIDER OF LEADING ML-POWERED LOG ANALYTICS AND MONITORING SOLUTION, EXPANDS INTO INDIA TO PROVIDE ITS CUSTOMERS WITH ITS FIRST LOCAL AWS REGIONAL SERVER SUPPORT AND DATA STORAGE CAPABILITIES. “WITH TODAY’S STRATEGIC MOVE, WE ARE PROACTIVELY ADDRESSING NEW INDIAN DATA PRIVACY LAWS SCHEDULED TO TAKE EFFECT IN 2021 BY PROVIDING CORALOGIX CUSTOMERS WITH A SOLUTION WELL AHEAD OF MOST OF OUR COMPETITORS,” SAID ARIEL ASSARAF, CEO AND CO-FOUNDER, CORALOGIX. “WHEN THE NEW LAWS ARE ENACTED, WE ANTICIPATE A PROFOUND SENSE OF URGENCY FOR COMPANIES WHO FALL UNDER DOMESTIC COMPLIANCE RULES TO STORE THEIR DATA LOCALLY AND AVOID BEING PENALIZED FOR NON-COMPLIANCE.”
SNIPPETS
Capgemini marks the go-live of Tokyo Chemical Industry’s digital storefront Founded in Japan over 70 years ago, TCI partnered with Capgemini because of its strategic digital transformation capabilities within its Digital Customer Experience (DCX) practice. The new TCIchemicals. com site now replaces a legacy commerce platform that could no longer support the needs of its growing international business. Capgemini’s DCX practice implemented SAP Commerce Cloud to help TCI create a more intuitive and personalized B2B customer experience across channels. The team also integrated SAP Commerce Cloud with SAP S/4HANA®, utilizing the SAP Cloud Platform Integration service, for a completely digital front- to back-office solution. Through this new integrated technology, the site can smoothly align pricing and tax information, enable different site features that vary by country, and replicate offline orders for full visibility.
DigiCert Announces New Multi-year Plan in DigiCert CertCentral Digicert announced a new Multi-year Plan of up to six-year coverage for TLS certificate purchases in the DigiCert CertCentral® TLS Manager. Multi-year Plan simplifies certificate purchasing and renewal processes for customers and partners ahead of Sept. 1, when browsers will shorten maximum certificate lifetimes to one year. Multi-year Plan eliminates the need for annual per-certificate purchases, helps achieve cost savings through discounts and takes advantage of CertCentral automation. Multi-year Plan is currently available for purchase from DigiCert authorized partners and in CertCentral. Customers can take advantage of the offer by signing up for the industry’s leading TLS Manager, CertCentral. “DigiCert is uniquely positioned to support India’s digital certificate needs for websites, enterprise authentication and encryption, and protecting IoT devices. What we offer through our partners and our global technology is unmatched in India,” said Ray Garnie, DigiCert Senior Vice President, APAC.
Qlik Acquires Knarr Analytics to Expand Real-Time Collaboration Qlik acquires Knarr Analytics, an innovative start-up that provides real-time collaboration, sophisticated data exploration and insight capture capabilities, to complement Qlik’s cloud data and analytics platform. Acquiring Knarr Analytics advances Qlik’s vision of Active Intelligence, where technology and processes trigger immediate action from real-time, up-to-date data to accelerate business value across the entire data and analytics supply chain. “Every process and decision can be informed and enhanced by real-time data to trigger action and augment decision making when it matters most – what we call Active Intelligence,” said James Fisher, Chief Product Officer at Qlik. “Acquiring Knarr Analytics will help us further advance customers’ Active Intelligence, enabling tighter collaboration between data stewards and business users that will increase data use and value throughout the organization.” The need for real-time data-driven decision making, which requires merging and using new data sources on-demand, has exposed a gap in data and analytics supply chains.
Viruskiller Air Steriliser Technology Proves Effective Against COVID-19 Oorja Cleantech LLP, brings a new set of lab results for Radic8’s Viruskiller™ technology. After analysis by a leading Indian laboratory, it was proved that SARS-CoV-2 (COVID-19) as well as 14 other respiratory viruses were effectively eliminated by the Viruskiller™ VK 401. With a triple filter arrangement - a pre-filter, a carbon filter and a HEPA filter - and a reactor chamber comprising of nanotubes coated with Titanium dioxide (TiO2) and high power Ultraviolet C (UVC) lamps, Viruskiller™ successfully neutralises viruses and bacteria in the air. Hyderabad-based Oorja Cleantech is importing Radic8’s Viruskiller™ air sterilisation technology from South Korea in three different configurations, namely the Hextio, VK- 401 and VK-102. These steriliser units, each with a lifespan of over ten years, are designed for both personal and commercial use. Oorja Cleantech brings these products to India not only to fight against the current pandemic but also as long-term protection from various viruses.
HPE Introduces Cray line of supercomputers Hewlett Packard Enterprise (HPE) has introduced the HPE Cray supercomputing line, based on an array of HPE and Cray technologies (including a few from Hewlett Packard Labs). These technologies include new capabilities from Cray’s Shasta architecture which are being developed for the first three U.S. exascale systems. As these new capabilities are productized, they will appear first in the HPE Cray supercomputing line and then will be supported more broadly across various HPE products and offerings. In today’s world, identifying a new path forward for public health, sustainability, and business models will rely now more than ever on innovation, discovery, and insight. Supercomputing has always served as a critical tool in addressing the grand challenges of the past. To continue this momentum, supercomputing must evolve and embrace the Exascale era’s new requirements. “Given the backdrop of current world events, completing the HPE integration of Cray could not be timelier. Today, business models and customer experiences must be rewritten for a lower touch economy. The need for sustainable industries and supply chains has never been more critical—or visible,” said Peter Ungaro, senior vice president and general manager, HPC and Mission Critical Solutions (MCS), Hewlett Packard Enterprise. “With this new, Cray-branded line under HPE’s umbrella brand, we bring together the best capabilities from two of the most storied names in the tech industry.”
SME CHANNELS SEPTEMBER 2020
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SNIPPETS
Ingram Micro Signs Distribution Agreement with InstaSafe Ingram Micro onboarded cybersecurity provider InstaSafe to its Cloud portfolio in India. InstaSafe was named as one of the runners-up of the India edition of the Comet Competition conducted by Ingram Micro Cloud in 2019. Recognized by Gartner as a zero-trust vendor, InstaSafe helps organizations provide distributed teams with secure access to critical applications by replacing existing, obsolete hardware-based solutions with a highly scalable, cloud security solution. InstaSafe empowers organizations in their digital transformation journey by simplifying network security and enabling users to securely access enterprise applications. Commenting on the partnership, Jyotil Mankad, Director & Head of Cloud business at Ingram Micro India said, “With security becoming a strategic priority for organizations, partners and customers are constantly looking for ways to keep their data and systems protected. InstaSafe’s range of Zero Trust Network access solutions helps bridge this gap and we are excited to offer their innovative Security-as-a-Service solutions to our network of partners.
Cloud4C Makes Strategic Investment in Shell ITES – An RPA Company Cloud4C, World’s leading Cloud Managed Services Provider with presence in 26 countries and 52 locations globally has announced acquisition of a majority stake in Shell ITES Solutions that specializes in RPA in the field of Help Desk Automation, Automation for ERP, Automation of IT infrastructure and Social media automation. Headquartered in Hyderabad, Shell ITES is a niche, exclusively RPA focused company that has automated 100+ business processes for enterprise customers across 30+ industry verticals including, healthcare, manufacturing, media, retail, IT as well as Government. The company, with its certified RPA engineers, delivers software robots in the field of help desk automation, business process automation on SAP and Oracle, IT infrastructure, custom built applications. Shell ITES provides end to end RPA solutions. Cloud4C plans to help enterprises automate repetitive tasks, manual process through hyper automation – a combination of RPA, operational tools and artificial intelligence. Acquisition of Shell ITES enhance the existing automation and DevOps competencies of Cloud4C. The current environment, has accelerated enterprises’ focus on digital transformation and automation. Shell ITES’ expertise in automation of business processes of SAP across multiple businesses and sectors, will enhance in efficiently automating Cloud4C’s whole gamut of existing SAP services.
Cyient to Acquire IG Partners, a Specialist Australian Consulting Firm Cyient has agreed to acquire specialist Australian consulting firm, IG Partners, to expand its end-toend offerings for the local and regional resources sector. The acquisition will enable customers to take advantage of the growing convergence of operational and information technologies by leveraging the synergies between Cyient’s proven ability in operational efficiency, asset optimization, and digital transformation, and IG Partners’ value creation and transformation in asset and capital-intensive industries. Cyient has a growing presence in Australia, providing solutions to the mining, oil and gas, rail, telecom, and utility industries. With rapid sectoral growth in the region, the company continues to invest in expanding its footprint and creating sustainable value for all stakeholders. The IG Partners transaction, the terms of which are confidential and remains conditional on regulatory approvals, will result in Cyient taking full ownership of the global partnership.
Array Networks Joins the ‘Make in India’ Initiative Array Networks India is all set to manufacture from Bangalore, India. The application delivery platform company plans to enter security and networking segment and responds the call of Make in India. Shibu Paul, Vice President – International Sales at Array Networks, said, “Array’s operation in India is one of the top contributors to the company’s overall global growth. The large percentage of this impressive growth has come from the Government, BFSI, aviation, entertainment and education verticals. With the Government as our key customer, we believe that the customers’ confidence will increase with our commitment towards the Make in India initiative. As the government is now focused on digitization and cyber security, the network and security products produced in India will receive a major boost.” The product manufacturing unit has been set up in Bengaluru and is expected to generate employment in India. As the hardware products being produced are for Networking and Security, it will benefit the PSUs, state and central government agencies, and the defence sector. In the coming years, Array Networks will continue to design cutting-edge solutions for Enterprise and Government customers and join the government’s Make in India bandwagon.
12 SME CHANNELS SEPTEMBER 2020
Forcepoint Delivers New Remote Browser Isolation Solution Powered by Ericom Award-winning remote browser isolation capabilities now available within Forcepoint’s Dynamic Edge Protection cloud-native SASE solution including Cloud Security Gateway and Private Access Forcepoint and Ericom Software, a leader in secure web and application access solutions, join hands to integrate Ericom’s remote browser isolation capabilities across Forcepoint’s Dynamic Edge Protection cloud-native SASE solution. With spear phishing attacks up more than 660% this year, ensuring employee productivity and protection from emerging threats in work-from-home environments is critical. Remote browser capabilities help improve security while enabling broad web access for users. Forcepoint Remote Browser Isolation powered by Ericom helps make remote work more secure by delivering a zero-trust browsing experience for employees and preventing websites from delivering malware, zero-day exploits, and phishing threats to users’ devices.
SNIPPETS
Alcatel-Lucent Enterprise CEO Encourages Businesses to Digitize Now Over 250 tier-one and tier-two partner executives and sales teams representing more than 120 organisations from across the region participated in the event each day to share best practices in driving successful business continuity and enhancing customer engagement in today’s new norm. During his address, Jack Chen, CEO of Alcatel-Lucent Enterprise, spoke about the need for partners to come together to help support customers with their business continuity efforts as they transform their businesses. Though the pandemic has disrupted the way we live, work, play and commute, Chen highlighted that the situation has helped businesses see the value of cloud and collaboration tools and many have built a more productive workforce with remote working arrangements. He added that digital transformation should no longer be an afterthought but a journey all enterprises should embark on immediately or miss out on the opportunities that await as we emerge from the COVID-19 challenges.
HCL Technologies, In Collaboration With R3 Launches BUILDINGBLOCK HCL Technologies In Collaboration with R3 has launched BUILDINGBLOCK — a blockchain platform created to streamline business property insurance for multinational companies. This platform enables insurance companies to craft a master policy document by enabling real time data flow in an easy, cryptographically secure and immutable manner. By adopting blockchain, organizations can save time and effort which was earlier consumed in lengthy data sharing processes and reconciliations. In addition, the immutable and secure nature of blockchain prevents the risk of data loss and accountability issues. The platform focuses on managing insurance master policies for different geographies and provides real time visibility to all the stakeholders in the insurance domain for any annexure amends and approvals. It reduces the turnaround time and provides immutable records to establish accountability and proof of records. It takes away some burden of pointed BPM solutions and can prove to be a good asset for any organization in conducting pilots or taking it to production.
Wildcraft Collaborates with IBM to Drive Higher Customer Advocacy The solution developed by IBM Services is powered by AI & ML capabilities and analyses customer interactions with Wildcraft India at multiple touchpoints. This 360-degree view of every shopper will help the company provide its customers a personalized shopping experience across all its channels. The CRM-as-a-service solution ties into ‘The Circle’, Wildcraft’s customer engagement program which provides consumers with a single window to get all relevant information about the brands, products and services of Wildcraft. This initiative is part of the company’s growth plan to drive higher customer engagement by understanding their preferences. As part of this new CRM solution, Wildcraft is introducing a virtual chatbot on their website and via WhatsApp. This virtual chatbot will be available in English and eight Indian regional languages (Hindi, Marathi, Bengali, Kannada, Oriya, Telugu, Tamil and Malayalam). The virtual chatbot will handle a high volume of inquiries, from general FAQ’s to questions about multiple topics including products, policies and procedures and even customer complaints.
DE-CIX India is Now Present in 10 DC in India DE-CIX India expands its Internet Exchange PoPs at Mumbai, Delhi and Chennai to meet the increased demand in internet usage and bandwidth capacity posed by COVID-19. In addition to its fifth PoP in Mumbai introduced last month, DE-CIX has now deployed new PoPs within STT Telemedia DC’s (Tata Communications) in Chennai and Delhi. DE-CIX India interconnects around 250 networks and is the only Open-IX certified IX in India connecting the ISPs, Content Delivery Networks, Cloud Companies, OTTs and other network providers, along with educational institutes in the connected networks. Additionally, DE-CIX India has launched its DirectCLOUD service at DE-CIX Mumbai, to enable customers to access the DE-CIX Cloud Exchange and connect to global cloud services, including those provided by Microsoft Azure, Google Cloud, Oracle Cloud, and Amazon Web Services.
IMImobile announces it is part of Google’s program for Verified Calls [RealWire] IMImobile PLC, is part of Google’s program for Verified Calls. Verified Calls enables brands to increase consumer trust and improve call answer rates by helping people understand the identity of a business calling them. Consumers still rely on phone calls to communicate with businesses, especially for complex customer service enquiries. Businesses therefore spend $1.3 trillion on 265 billion customer service calls each year [1] yet 87% users will not answer the phone unless they recognize the callers’ number[2] as fraudulent calls continue to be a significant issue. Verified Calls solves this problem by displaying the verified identity and branding of the business as and when the call arrives on a consumer’s device. Furthermore, the purpose of the call is also displayed providing additional context to consumers. Verified calls increase consumer trust and reduce customer service costs by reducing the number of unanswered calls. Sudarshan Dharmapuri, EVP Products at IMImobile, commented, “We’re excited to now support Verified Calls and be part of Google’s program. Verified calls reduce friction and establish trust in business-toconsumer interactions, a theme that is central to our value proposition.”
SME CHANNELS 13 SEPTEMBER 2020
INDUSTRY TALK
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he 43rd AGM of Bangalore Chamber of Industries and Commerce held on 7th August elected T.R. Parasuraman, President and Whole Time Director of Toyota Industries Engine as its new President for the year 2020-21. Mr. Sekar Partner Deloitte Haskins and Sells LLP has been elected as the Senior Vice President. Mr. Devesh Agarwal, Joint Managing Director, Jesons Technologies Pvt. Ltd shared some of the extra ordinary achievements of BCIC such as signing of strategic MOU,s with Tourism and Hospitality sector skill council, capital goods sector skill council ,launch of CEO forum and emerging star awards for startup’s and various deliberations with national and international trade bodies and the tremendous response received from all the stake holders. Mr. Vikram Kirloskar, the CMD of Kirloskar Systems and VC of Toyota Kirloskar Motor & immediate past president, CII delivered a power packed key note outlying the key factors to be addressed to achieve competitiveness in global manufacturing .While economies of scale is critical to achieve cost competitiveness, he cited the vehicle production in India stood at 4 million when compared to China volume of 25 million ,the product quality at source to achieve zero defect, right skilled ,100% delivery ,sustainable supply chain supported by cost competitive infrastructure and sufficient skilled Human Resource at the minimal cost are the basic foundation for achieving global competitiveness. He further emphasized the significance of corporate governance and mutual trust among the Government, corporates and society to promote sustainable competitiveness. The chief guest of the event Shri. Jagadish Shettar, in his vibrant speech which motivated the captains of the industry, appreciated the theme set by BCIC and assured the full Government support to take it forward. The minister outlined the key initiatives the government has taken such as land reforms act for industries to buy the land directly from the farmers and clearance within 30 days, the new industry policy 2020-25 that aims to attract 5 lac crores worth investments over the next 5 years and create about 2 million jobs to help mitigate the economic impact of Covid -19 crisis. He further iterated that this new policy will help Karnataka emerge as a global leader in advanced manufacturing, research and development, innovation and creativity to foster a an inclusive and sustainable development of the state The new policy also adopts a production turnover based incentive system instead of tax based incentives a first such initiative in the nation the minister said. The minister mentioned that to assure a rewarding journey for investors, Government
14 SME CHANNELS SEPTEMBER 2020
BANGALORE CHAMBER OF INDUSTRY & COMMERCE UNVEILS ROADMAP TO MAKE KARNATAKA A PREFERRED INVESTMENT DESTINATION CM Yediyurappa acknowledges Chamber’s contribution on the occasion of 43rd AGM will extend support and cooperation for promoting the ease of doing business and in this regard BCIC has also been the brand ambassador for Karnataka in creating awareness with the business community. Another salient feature of the 43rd AGM was the launch of three important white papers namely,” Karnataka the most preferred destination for future investment “ a feasibility study report by Mr. Roman Shetty, President, Consulting, Deloitte, the feasibility study of the second airport
for Karnataka in Ramanagara by Mr. Devesh Agarwal and the analysis of Athmanirbhar Bharat by Mr. K.R.Sekar . The principal secretary to industry and commerce, Government of Karnataka in his special address appreciated the initiatives of BCIC and has assured to extend all support in its future initiatives to promote trade and industry in the state. Mr. Gaurav Guptha explained the salient features of the new industrial policy such as turnover based incentives, development of infrastructure
INDUSTRY TALK
T. R PARASURAMAN, PRESIDENT- BCIC PRESIDENT AND WHOLE TIME DIRECTOR OF TOYOTA ENGINES PVT. LTD
K.R. SEKAR, SR. VICE PRESIDENT- BCIC PARTNER AT DELOITTE HASKINSAND SELLS LLP
DEVESH AGARWAL, IMMEDIATE PAST PRESIDEN- BCIC JOINT MANAGING DIRECTOR AT JESONS TECHNOLOGIES
“MR. T.R. PARASURAMAN IN HIS OPENING REMARKS, APPRECIATED THE BIG SUPPORT THE CHAMBER RECEIVED FROM THE GOVERNMENT OF KARNATAKA IN THE INITIATIVES OF THE CHAMBERS TO SUPPORT THE INDUSTRIES DURING THE COVID CRISIS. HE ALSO MENTIONED THAT BCIC WILL FURTHER WORK HAND IN HAND WITH THE GOVERNMENT AND ALL THE STAKE HOLDERS WHILE ACTIVELY TAKING FORWARD THIS YEAR’S THEME OF BCIC “NAMMA KARNATAKA A GATEWAY TO FUTURE INDIA”. TAKING CHARGE OF BCIC AT A VERY CRUCIAL STAGE, PARASURAMAN SAID THAT TEAM BCIC WILL WORK VERY CLOSELY WITH THE GOVERNMENT, AND ALL THE STAKE HOLDERS OR A COMMON PURPOSE TO ACCELERATE THE GROWTH OF INDUSTRIES IN THE STATE THE TO MAXIMIZE THE VALUE FOR ALL THE STAKEHOLDERS.”
“MR. SEKAR IN HIS AATMANIRBHAR ANALYSIS EXPLAINED THE KEY ADVANTAGES WHILE POINTING OUT SOME OF THE CHALLENGES AND HAS PROPOSED SUITABLE COUNTERMEASURES TO OVERCOME.”
“MR. DEVESH AGARWAL EMPHASIZED THE STRONG NEED FOR THE SECOND AIRPORT GIVEN THE HUGE INCREASE IN THE NO OF PASSENGERS AND LOSS OF POTENTIAL OPPORTUNITIES AND IN HIS REPORT HE HAD ANALYZED THE VARIOUS POSSIBLE OPTIONS AND CHALLENGES IN FINALLY PROPOSING RAMANAGARA AS A STRATEGIC LOCATION.”
and ease of doing business initiatives, the new land reforms for industries to reduce the lead times significantly. He further said that to promote rapid investment in the state, It is time for us to identify companies that are in the field of electronic manufacturing, pharma, toys, air conditioning and others in collaboration with Invest India and the Government of India. We need to further collaborate with industry leaders and thought leaders in working on these initiatives and we are optimistic that in these difficult times we need to use this opportunity to drive investments and open to joint venture partners. I strongly recommend that the BCIC identifies companies that are ready to jointly invest together with countries from Korea, France, Germany and others, he said. Recently, we were able to sign more than 27 crore investments in the state of Karnataka in recent months and we are sure that more will follow. Mr. Romal Shettyin his impressive and passionate presentation said that Karnataka has tremendous potential to grow the business community, but if a state has to become an attractive destination, we need to ensure other areas need to be developed as well. With over 15,000 acres of place
available at Vijayapura, Ballari, Dharwad, Shivamogga, Hassan Ramnagara and others, industries such as auto , textiles, pharmaceutical, machinery and equipment (including electrical), food processing, Electronics and hardware, Electric vehicle cluster and more, there is great scope for growth. Other than land bank, he further emphasized the key factors such as availability of clean renewable power at a competitive cost, development industrial plug and play parks, product focused industrial clusters away from Bangalore in other districts such as Mysore, Hassan, Tumkur, Bellary ,Gulbarga etc. ,adequate logistics infrastructure, skilled manpower ,attractive incentives ,availability of required resources at a competitive cost will be crucial to garner the competitive edge over the other states. It is very important to decongest Bangalore and spread the industrialization to the other districts as it is very surprising challenge to see that Bangalore is contributing to nearly 87% of the state economy.
SME CHANNELS 15 SEPTEMBER 2020
SECURITY
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s per the NTT Global Threat Intelligence Center (GTIC) threat actors are attacking applications and are looking for flaws in the applications available through their web presence. Vulnerabilities in off-the-shelf applications, custom-built applications, databases, support infrastructure, as well as development and management tools, allow cyber criminals to gain direct and public access to databases to churn sensitive data. Key findings: In June 2020, attacks against networking products (i.e., Zyxel, Netis, Netcore, Netgear, Linksys, D-link and Cisco) and video cameras accounted for about 32% of all attacks. Many of these were brute force or authentication attacks Beyond actual technologies being attacked, the list of actual vulnerabilities which are actively exploited tends to be relatively narrow. For instance, the top 10 most attacked vulnerabilities in 2019 accounted for 84% of all attacks observed and the top 20 most attacked vulnerabilities accounted for nearly 91% of all attacks. Some versions of Oracle Products, ThinkPHP, Joomla!, vBulletin, Apache Products, OpenSSL, IIS, and WordPress included vulnerabilities which could allow an unauthenticated remote attacker to perform remote code execution on the targeted system Organisation or businesses can adopt a webapplication firewall (WAF) that helps to protect
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APPLICATION ATTACKS ARE ON RISE Attacks against content management systems such as Oracle, Adobe and WordPress accounted for another 19% of attacks exposed systems from attack; it can block or filter attempted attacks from potentially hostile sources and can identify exploit attempts In addition, segregation of internal networks from each other using access control lists, white lists, blacklists, and other filtering techniques can help limit, or at least minimise, the attacker’s attempts to access other systems and data from
any compromised system Organisations must focus on application security and include a vast set of controls and concerns, starting with designing secure applications, considering security as a basic business requirement, and extending good security practices through ongoing testing, maintenance, and monitoring of the supporting operational environment.
SECURITY
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henever we work with ransomware victims, we spend some time looking back through our telemetry records that span the previous week or two. These records sometimes include behavioral anomalies that (on their own) may not be inherently malicious, but in the context of an attack that has already taken place, could be taken as an early indicator of a threat actor conducting operations on the victim’s network. If we see any of these five indicators, in particular, we jump on them straight away. Any of these found during an investigation is almost certainly an indication that attackers have poked around: to get an idea of what the network looks like, and to learn how they can get the accounts and access they need to launch a ransomware attack. Attackers use legitimate admin tools to set the stage for ransomware attacks. Without knowing what tools administrators normally use on their machines, one could easily overlook this data. In hindsight, these five indicators represent investigative red flags.
THE REALITIES OF RANSOMWARE: FIVE SIGNS YOU’RE ABOUT TO BE ATTACKED
A network scanner, especially on a server. Attackers typically start by gaining access to one machine where they search for information: is this a Mac or Windows, what’s the domain and company name, what kind of admin rights does the computer have, and more. Next, attackers will want to know what else is on the network and what can they access. The easiest way to determine this is to scan the network. If a network scanner, such as AngryIP or Advanced Port Scanner, is detected, question admin staff. If no one cops to using the scanner, it is time to investigate.
They can then take this to their own environment and use MimiKatz to safely extract user names and passwords on their own test machine.
Tools for disabling antivirus software. Once attackers have admin rights, they will often try to disable security software using applications created to assist with the forced removal of software, such as Process Hacker, IOBit Uninstaller, GMER, and PC Hunter. These types of commercial tools are legitimate, but in the wrong hands, security teams and admins need to question why they have suddenly appeared.
Patterns of suspicious behavior Any detection happening at the same time every day, or in a repeating pattern is often an indication that something else is going on, even if malicious files have been detected and removed. Security teams should ask “why is it coming back?” Incident responders know it normally means that something else malicious has been occurring that hasn’t (as of yet) been identified.
The presence of MimiKatz Any detection of MimiKatz anywhere should be investigated. If no one on an admin team can vouch for using MimiKatz, this is a red flag because it is one of the most commonly used hacking tools for credential theft. Attackers also use Microsoft Process Explorer, included in Windows Sysinternals, a legitimate tool that can dump LSASS.exe from memory, creating a .dmp file.
Test attacks Occasionally, attackers deploy small test attacks on a few computers in order to see if the deployment method and ransomware executes successfully, or if security software stops it. If the security tools stop the attack, they change their tactics and try again. This will show their hand, and attackers will know their time is now limited. It is often a matter of hours before a much larger attack is
A NETWORK SCANNER FOUND AMONG A REPOSITORY OF TOOLS USED BY NETWALKER RANSOMWARE
MIMIKATZ AND RELATED POWERSHELL SCRIPTS USED TO LAUNCH IT, FOUND AMONG A REPOSITORY OF TOOLS USED BY THE NETWALKER RANSOMWARE THREAT ACTORS
launched.
SME CHANNELS 17 SEPTEMBER 2020
SME CHAT
PREETHI MENON, VP–ALLIANCES, CLOVER INFOTECHPRACTICES AND PRE-SALES
CLOVER INFOTECH: ‘ENABLING BUSINESSES TO MIGRATE TO THE CLOUD SEAMLESSLY Business is done from home now and SME Channels spoke to Preethi Menon about how Cloud is enabling companies to create a safe Work From Home (WFH) environment. Briefly tell about your Clover Infotech? Clover Infotech is a comprehensive IT services and consulting enterprise with a legacy in fostering digital transformation and business efficiency across industries. We are an Oracle Platinum Partner, focused on platform and infrastructure cloud services, as well as Financials and ERP Cloud. We work with leading private sector banks, insurance companies and financial firms and are heralding their efforts on application modernization and cloud enablement through a managed services model. Through a well-defined development, support and quality framework, we consult enterprises on their transformation roadmap and implement business-critical technologies solutions in the realm of cybersecurity, automation, and new-age enterprise applications. We also bring extensive experience and expertise across the IT infrastructure management space as well. How is your business situation now?
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As a society, we are going through a challenging time. The outbreak of COVID – 19 has brought the global economy to a standstill and has adversely impacted the business environment. We are trying our best to ensure business continuity for all our customers. We have enabled most of our employees to work from home and are working closely with each customer to ensure safe access to enterprise systems and data so that all projects and support engagements can run seamlessly. What are you hearing from your customers? Customers are now focusing on “Digital transformation” to enable the creation of a robust operational framework, ensure business continuity and enable uninterrupted productivity through measures like “Work from Home”. Collaboration tools and cloud native enterprise applications are in high demand. Customers are more interested than ever before in moving their ERP, CRM, HCM and other critical enterprise applications etc. to the Cloud.
What is your experience of Implementation of Oracle Fusion Financials Cloud? Clover Infotech is among the very few companies in India to have implemented Oracle Financials Cloud for ourselves and for our customers. Hence, we are updated of the latest developments in Oracle Financials Cloud and are very well-positioned to cater to all implementation and support requirements across sectors and geographies. We have a robust Oracle EBS and Financials practice and our teams have extensive experience across various types of implementation. We have also been among the handpicked Oracle partners for implementation of GST-compliant Oracle ERP Cloud in India. We have created frameworks and knowledge repositories to function in an “agile” manner and implement Oracle Financials Cloud for our customers in the fastest possible time. How Oracle Fusion Financials Cloud is helping Clover Infotech
SME CHAT
boards, it supports and enhances business decision making process and accuracy. It enables organizations to control costs and increase visibility into spending, manage cash position better, and most importantly, reduce processing costs and data entry errors. Highlights on AI, Chatbots, Business Intelligence & Analytics and Database management? With the “WFH” mandate, there is a newfound appreciation for most of the above. Artificial Intelligence enabled systems and Chatbots are efficiently assisting employees in critical tasks as well as to manage rule-based and redundant ones. With respect to Business Intelligence and Analysis and management of the underlying databases, organizations will leverage the efficiencies in network, storage and compute to ride the data deluge, analyze data across dimensions, and run Analytics at scale to derive cutting-edge insights and take well-informed business decisions. The natural result of efficient use of these technologies is a visible enhancement in the top line of the companies, operational efficiency, and channelization of human capital’s time and effort into core business functions.
to navigate the challenges posed by COVID – 19? Clover Infotech’s finance and accounts team has seamlessly managed the financial function amidst the challenges posed by COVID-19. While operating in “Work from Home” (WFH) mode, the Clover Infotech team has ensured that everything from employee salaries, to vendor payments and receivables, etc. have been managed efficiently. The head of our financial operations has conveyed to us that implementing Oracle Financials Cloud for ourselves has helped to ensure business continuity during COVID-19. Many organizations which have been using legacy on-premise applications to manage their financials have been severely impacted. Based on our experience, we believe it is advisable to move to Oracle Financials Cloud and enjoy not only uninterrupted business but also strategic insights in real-time to manage the organization’s financial health better. How Cloud is enabling companies to create a safe Work From Home
(WFH) environment? Cloud is becoming the biggest enabler as companies are working remotely. Cloud-based collaboration and communication tools are essential requirements for building a robust digital infrastructure where employees can constantly connect, collaborate and work together remotely. In a world witnessing social distancing and lockdown, cloud-based technologies have enabled organizations to operate remotely while ensuring that their systems and data is secure and is accessed by only authorized users. Benefits of Oracle Fusion Financials Cloud? Oracle Fusion Financials Cloud is the most comprehensive, integrated and scalable financial management solution. It allows organizations to gain real-time access to live financial data. It enables organizations to comply with global accounting standards and multiple legislative, industry or geographic requirements. Further, through live and interactive dash-
What according to you the partners need to do during this Pandemic? Our partners in this context is Oracle. We are in constant touch with our partner to address any concerns from our customers and provide them round-the-clock assistance and quick resolutions as and when required. However, we have seen that our customers that have adopted Oracle Financials Cloud have been managing their business seamlessly. A severe customer escalation or issue has not occurred during the pandemic. What according to you, your customers should do to maximize their productivity? Every business is unique, and this question can be answered specific to a business. However, we believe technology is the backbone for most of the enterprises in the digital era. Hence, customers should focus on digital transformation. A technology modernization exercise can help. Applications that are functionally relevant and technically capable can be considered for migration to the Cloud. All critical functions need round-theclock availability hence Cloud enablement is vital.
SME CHANNELS 19 SEPTEMBER 2020
CORPORATE STORY
DELL: CUSTOMER SATISFACTION DESPITE WORKING FROM HOME Our world is going through unprecedented changes and it is impacting every aspect of life. What we have experienced is require all of us to pivot in many ways to keep our economy and lives going and still be able to progress forward. I think a lot of these things are being called as the giant social experiment. And again, time will tell how we’ll manage through this. Amit Midha, President, Asia Pacific & Japan & Global Digital Cities at Dell EMC, said, “Coming back to Dell as a technology company we have had front row seat to overnight digital transformation of our world. One of the most dramatic and drastic change we have seen in how we work. Government, education and healthcare industries had to operate virtually in many cases for the first time virtually and now work from anywhere is becoming more permanent fixtures wherever the jobs allow this.” Midha acknowledges the shift from response to recovery and admits that quick overnight technology transformation is significant as he says, “We must take these learnings forward as we reshape the future of the world. We have to embrace innovation and allow it to happen anywhere. Give people the tools they need and prioritize flexibility as a permanent fixture. Our values in technologies are there to develop new ways of engagement, pro activity and we have to learn from this nomad generation if we can call it as such.” Dell is committed to support its customer
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transition with health and safety at the same time compliant with the governments. Therefore, Dell, as a company, has built flexibility into it culture for the last decade and can create a better work life balance for its people. Before March of this year Dell had about 30% of its team members working remotely on any given way and 65% of the team members were of opening to take advantage of flexible work environment. In mid-March the company shifted 90% of the workforce to remote. But in long run the company is planning to put as (+) 50% of workforce in remote environment. Midha maintained, “We must continue to reimagine work not as a place and time but as an outcome. And we must invest in emerging technology to propel society forward to be resilient in the face of whatever brings in. And if nothing else we may become more human along the way as well. I think we may learn to empathize better. These challenges that even in the opening some of you were mentioning, we do not know what day it is, what time it is, those things are very common.”
One of the recent reports talked about that they work hour has gotten longer and the number of meetings has increased. This is going to create different kind of stress and different kind of challenges for our people. Dell as a technology company has resolved to be there for the people and that is what the commitment as a company it is making that it is not just about a device it is also about creating the whole system to be able to help them try no matter how and where they would like to work. Midha concludes, “It is also our commitment to customers to make sure that we can support them in providing essential services that they are providing for making sure society moves forward. John Scimone, Senior Vice President, Chief Security Officer, Dell Technologies, added, “The core guiding principle for all our efforts with the company is really to prioritize the health and safety of our team members, our customers and our communities. We found that we needed to implement globally scalable systems to give us that consistency, to leverage the advances that are available in data science to make sure we are making the best decisions on a daily basis for our team members, our customers and our communities as a whole.” “We have created a tool with the help of Dell’s own bright data scientists. It is updated daily and pulls from over 15 different key variables that the
CORPORATE STORY
medical professionals’ advice or the most pertinent and relevant data points to inform health risk judgments. Uses linear regression analysis to monitor curvature, trends and we also have increasingly some productive qualities about it so we can have foresight in our decision-making. And most importantly it’s globally consistent for the company across the globe measuring data across 188 countries in which we operate or travel to,” he added. We also take into account local conditions – local regulations, government policies. We have local leadership involved at the country and site level, tied into the local policy makers, the rules, regulations. We’re looking at things like our schools back, will our employees be facing a challenge potentially if schools aren’t back but they are going back the office? We factor all of those local conditions in and make sure that local conditions on the ground are prudent for us to bring employees back. And then when we do start bringing employees back, we don’t just bring everybody back overnight. We’ve actually gone through the process of phasing out and prioritising all of the roles that we have based on the necessity and importance of them coming back on site, either for productivity reasons or in the rare instances that we find that team members may have local hardship conditions in working remote, whether it may be internet connectivity or other considerations where we need to bring them back into the office to make sure that they’re safe and enable the employee to be productive. Dell Technologies was recently ranked No. 4 out of 100 companies on Fast Company’s Best Places to Work for Innovators. Midha added, “We are very proud of that. We know the transition back to site might be difficult, but this is also an opportunity for us to further reinvent and redefine work. We must continue to reimagine work not as a place and time. We must invest in emerging technologies to propel society forward.” Despite pushing employees to work from home and remoted places, Dell has received tremendous success. In Australia Dell helped Hydro Tasmania to modernise the IT through a two year digital transformation journey. The OEM empowered them with the capability to move their entire 1,400 strong workforce to remote working. These implementations were done during the lockdowns. In Korea Dell helped HanaTour with the adoption of Next Gen Hybrid Cloud for business efficiency and agility. Now they’re able to embark on some of the applications… development projects for new services more quickly. And the time to market has been slashed pretty dramatically as
AMIT MIDHA PRESIDENT, ASIA PACIFIC & JAPAN & GLOBAL DIGITAL CITIES AT DELL EMC
“WE MUST CONTINUE TO RE-IMAGINE WORK NOT AS A PLACE AND TIME BUT AS AN OUTCOME. AND WE MUST INVEST IN EMERGING TECHNOLOGY TO PROPEL SOCIETY FORWARD TO BE RESILIENT IN THE FACE OF WHATEVER BRINGS IN.” well. In Philippines, with empty digital overhaul through workforce transformation started 2 years back. But what benefit was is, they were able to do business as usual through the lockdown as well. in India Dell worked with very large life sciences companies to help ramp up testing facilities for COVID-19. The company implemented virtualised environment for global testing operation and to centrally monitor and maintain control over data governance. In Japan an IT services company was tasked by the government to help manage the nation’s financial relief program for SMEs. Midha maintained, “We supported them through efficient supply chain and DFS solution. DFS is our financing solution that we are offering to both customers and partners.” One of the largest banks in Asia needed all their 5,000 staff to work from home to continue operating their banking essential services remotely. And the VDI technology was chosen and Dell have been able to provide those expanded workloads for expansion of their existing infrastructure that Dell had provided, plus also the Next Gen devices. Midha said, “I think there are more used cases that we cannot share, but they are yet to come. As we return to site, as we learn to coexist with the virus, as we move away from containment and mitigation to coexistence mode for this virus or even prepare for what may be next, I think there will be new used cases coming up. What is clear is that digital penetration of services is going to be expanding exponentially, and what we see is that people are continuing to be going to invest in ways to not only take advantage of the data, but also be able to prepare for additional used cases; some of them I have mentioned, but there are more to
come.” Apart from technology short supply, there was a contraction of finance too; but the customers and partners have been vocal about their need for flexible financing, financial services that can support the digital transformation. In April Dell launched its PFP – Payment Flexibility Program and announced 9 billion in financing to help fund their critical technology needs. Under the PFP program, Dell even pursued payment deferrals until 2021. This program in the region is available in ANZ Japan and Singapore. Dell is also working through other financing partners to find solutions for its customers and partners as well. Finally… Dell believes in continuous support to its customers and provide essential services they need, while keeping its team members safe. Midha concludes, “We’re going to continue to innovate to the new way of doing work, which is not tied to a place and time, but driven by an outcome. We also have to think about how we can get new challenges, whether it’s about additional attack that comes in, whether it’s about social distancing, whether it’s about masking, all of those things we have to think about as well. In addition to that, how do we make sure we are being part of the solution in terms of creating the right policy and right support infrastructure for our people, for tiredness or fatigue or other things that we haven’t foreseen yet.” In essence, Dell’s vision is to create essential infrastructure that drives the human progress and therefore takes its role very seriously and shows commitment to a society which creates digital future for all of us again.
SME CHANNELS 21 SEPTEMBER 2020
PARTNER CORNER
INGRAM MICRO SIGNS DISTRIBUTION AGREEMENT WITH INSTASAFE
JYOTIL MANKAD, DIRECTOR & HEAD OF CLOUD BUSINESS AT INGRAM MICRO INDIA
InstaSafe’s portfolio includes Cloud security products; Zero Trust Network Access (ZTNA) and Managed Bug bounty platform Ingram Micro onboarded cybersecurity provider InstaSafe to its Cloud portfolio in India. InstaSafe was named as one of the runners-up of the India edition of the Comet Competition conducted by Ingram Micro Cloud in 2019. Recognized by Gartner as a zero-trust vendor, InstaSafe helps organizations provide distributed teams with secure access to critical applications by replacing existing, obsolete hardware-based solutions with a highly scalable, cloud security solution. InstaSafe empowers organizations in their digital transformation journey by simplifying network security and enabling users to securely access enterprise applications. Commenting on the partnership, Jyotil Mankad, Director & Head of Cloud business at Ingram Micro India said, “With security becoming a strategic priority for organizations, partners and customers are constantly looking for ways to keep their data and systems protected. InstaSafe’s range of Zero Trust Network access solutions
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helps bridge this gap and we are excited to offer their innovative Security-as-a-Service solutions to our network of partners. “ Sandip Kumar Panda, CEO & cofounder at InstaSafe Technologies said “With growing trend of cyber-attacks and the new normal of WFH situations, our customers are eager to adopt a simple but efficient security solution for safeguarding their infrastructure 24×7, while managing the application delivery to users seamlessly and securely. InstaSafe’s award winning solution alongside Ingram Micro’s reach and ability to work with and deliver services to a wide range of channel partners is a powerful combination. With this partnership, we look forward to empowering the large channel network of Ingram Micro to adopt Zero Trust Network Access Security as a Service (SaaS) solution for their customers and helping them grow exponentially in the evolving multi cloud infrastructure for organization.”
SANDIP KUMAR PANDA, CEO & COFOUNDER AT INSTASAFE TECHNOLOGIES
GRAFTRONICS
GRAFTRONICS FUNCTIONAL HEAD OF THE COMPANY VIMESH AVLANI - FOUNDER TURNOVER OF THE COMPANY 11.4 CRORE TOTAL HEADCOUNT OF THE COMPANY 24 TYPE OF ORGANIZATION PROPRIETORSHIP SPECIALIZATION OF THE COMPANY SERVER / SECURITY / BACKUP / DMS / RPA GLOBAL PRESENCE INDIA.
Established in 1990 and headquartered in Mumbai, Graftronics works with a rich repository of clients and associates underling its foothold. It is with this confidence that the company speaks with a belief to deliver a commitment to its associates and clients. A solution- oriented mindset with the help of technology runs in the DNA of Graftronics. An expertise of more than 25 YEARS in technology sector spanning in enterprise solutions best punctuates our in-depth understanding and keen eye for details at work. To be able to provide solution is to manage time, quality and economics together—something Graftronics, has been doing very efficiently over the years as system integrators. The company is affiliated a lot of MNCs including HP, CISCO, MICROSOFT, SYMANTEC, IBM, GOOGLE, LENOVO, while its clientele includes names like Raymond, Mahindra, Haffele, Durian, Bhilosa, Colour plus, TBWA, Etc. Vimesh Avlani says, “We feel proud to walk head to head with and share our success stories with the world. We are the most trusted and preferred vendor of more than 400 clients pan India.”
SME CHANNELS 23 SEPTEMBER 2020
SME CHAT
RAHUL GOEL, SENIOR DIRECTOR, MARKET ENGINEERING, CANON INDIA
TO SAFEGUARD THE WELLBEING OF CUSTOMERS, CANON HAS TAKEN PREVENTIVE MEASURES What are some of the top priorities for Canon’s market engineering division, especially in the wake of COVID-19? At Canon, we always try to offer robust service infrastructure through our Market Engineering service team. Our goal is to supply customers with innovative solutions and a superior level of service across the length and breadth of our country, across all product segments, at every opportunity. During these unprecedented times, our utmost priority has been to help our customers within the essential services with best in class service backed by the most recent innovations, thereby, enabling business continuity for them. Moreover, to safeguard the wellbeing of our customers, we have taken a bunch of preventive measures and are regularly engaging with them to help them in every way possible. How do you see the market evolving in terms of demand for products and services? In these testing times, when the whole world is going through a crisis, we are seeing consumers being extremely prudent while making any buying decision. While there has been a sway on the sales within the present situation, we strongly believe that going forward, consumers will invest in products and services with a compelling value
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proposition. For Canon, with our diverse product portfolio and compelling service network, be it for B2B products or B2C products, we aim to persistently deliver value and delight to our customers. Hence, it is imperative for brands to reinvent their service mechanism and utilize the digital platforms efficiently at this point of time. In line with this, we have introduced the first ever service centric mobile applications along with the WhatsApp services, which understand and manage the diverse requirements of the customers. With our best in class service outreach backed by the latest innovations across all product segments, we will continue to strengthen our commitment towards ‘Customer Delight’. Please elaborate some of the initiatives that Canon India had taken from a customer service perspective during the lockdown phase? At Canon India, service is an integral part of our everyday operations and the backbone of our legacy in the country. In the wake of COVID-19 we had to keep our service depot, and the center closed in line with the Government directives. However, for our customers falling under the category of essential service providers, our service team has gone ‘Above and Beyond’ to support the purchasers. We constantly provided consumables
and on-site services to those customers through various means and methods. Our engineers provided remote support, we ensured toner delivery is done on time, and in many cases our engineers made site visits, taking all the prescribed precautions and permissions. Once the lockdown is lifted, how many regions for Canon will be made operational from a service perspective? Due to current situation of lockdown across our country, as of now there are 261 service center operational out of 273. Being a responsible corporate, we are consistently ensuring that our staff follow all the due precautions. Health and safety of our staff is paramount for us; hence we would be waiting for the next updated directives of the Government to resume our service network in the remaining regions. We at Canon believe in learning from even a crisis. Hence, we have picked up new ways of working and provide best possible services to our customers. A testimony to this is our two new mobile applications for customer service, Canon Care and Mobile CMP, and WhatsApp services. The new mobile applications endeavor to strengthen our prowess in delivering end to end customer support, thereby setting a benchmark in the service segment. WhatsApp services have been introduced to assist customers
SME CHAT
“WE STRONGLY BELIEVE THAT GOING FORWARD, CONSUMERS WILL INVEST IN PRODUCTS AND SERVICES WITH A COMPELLING VALUE PROPOSITION.”
with their queries in languages like English, Hindi, Tamil, Malayalam and Bengali, especially during these difficult times when technology is playing
SCAN TO DOWNLOAD CANON CARE APP
a key role in keeping us connected. Customers can send their queries or raise service requests via WhatsApp on number +91 9108510853.
SCAN TO DOWNLOAD MOBILE CMP APP
What is will be Canon’s strategy to manage the customer service ecosystem post the Lockdown? Tell us about some of the new remote service proposition? In the current situation, we are awaiting the directives from the government to resume our entire service network. Our technical support team has already prepared an in-depth guide for postlockdown management of the services on Canon products. These include several quality measures like engineer’s safety and merchandise sanitization. We have also prepared the desired advisory for customers for starting the machines after the lockdown period. We also are gazing inventory management of the spares and consumables which can be required to bring the machines back to optimized working levels Moreover, as part of our persistent customer servicing efforts, we have been providing 24x7 assistance to customers through the new mobile applications and most widely used messenger service WhatsApp .It will help us to connect better with customers not only in metro cities but also in remote places across India. Servicing both B2B and B2C customers, the new mobile applications and WhatsApp service will provide a seamless experience making it the easiest and the most valuable source of customer connect with the organization. Canon Care mobile app, aims to help printer users, through features such as booking a service request, purchase cartridge and extended warranty, locating nearest service center and download software/drivers. They will also be able to track their request status and schedule an engineer visit if needed. Through Mobile CMP, Canon will be catering to the service requirements of B2B customers, by offering features like logging service call and view ticket history, toner request, view contract period, viewing machine life and request for contract renewal. Customers can also log service/toner requests and check for status on the existing queries. With 24x7 availability, customers can directly interact with us through WhatsApp and get a prompt response for their queries/service requests.
SME CHANNELS 25 SEPTEMBER 2020
SME CHAT
MANISH GUPTA, SENIOR DIRECTOR & GENERAL MANAGER, INFRASTRUCTURE SOLUTIONS GROUP, DELL TECHNOLOGIES INDIA
DELL TECHNOLOGIES AGAIN NO. 1 IN X86 SERVER 2020 has been remarkable for Dell Technologies’ server business. Highlight from which all segments you have witnessed maximum traction, and did you also witness interest from SMBs? I am happy to share that the year 2020 started fairly on a good note for us. As per IDC Q1 2020 India Server Industry report, we was ranked as No. 1 in the x86 server segment with 36% revenue share. Number of units we shipped were more than what our next two competitors shipped. I believe that our leadership in this segment is a testimony to our holistic server portfolio that resonated well with our customers in India, including SMBs. Our wins from verticals like professional services, financial institutions, high-tech semiconductor manufacturing companies, and telecommunication vendors helped us secure the top spot. How do you see market situation spanning over the period of time? Does the same imply for SMBs? The current situation has forced all enterprises, be it large or small, to innovate and adapt themselves. It has made them realize that technology advancement is the only catalyst that will help them sail through this present latitude. Few upcoming trends that we can witness are: Since, businesses cannot have physical con-
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nect with their customers, they are trying to deploy new channels of engagement. But, this is only possible when they have entire backend and front-end digitally connected. Organizations have realized the benefits of a digital-first approach and therefore, we are seeing increase in digital adoption across segments Present situation has also forced majority of the workforce to operate from home. This big change has necessitated new architectures and infrastructure to be deployed by organizations so that employees get the same level of granular access to data when working from home. Hence, we are seeing workforce transformation at large Employees are now working from different places and due to this, the number of ports have opened up, making security a major concern than ever before. Organizations not only require to manage the extensive workloads across locations but also equally need to ensure that they’re securing all parts from where the data is coming without a security glitch. Thus, growing importance for security. Do you believe that on-prem deployment is increasing or its just sentimental change, looking at the multiple options that cloud solutions are offering? Organizations are realizing that it is going to
be a multi-cloud world in the long run. Some workloads will be suitable for public cloud, some workloads will be extremely critical, and thus, organization will be willing to store them on a private cloud i.e. on-prem. So, every organization will have a co-existence of multiple clouds. Businesses would need to equip themselves with all the modern infrastructure, so that they could manage their applications and workloads across locations. At a time when many of the companies are laying off their employees, where do you see current consumption going? As per the IDC Q1 numbers, while the market has not grown and the overall demand in the industry for servers actually declined year on year, however, for us, we were able to garner a larger share of that particular market segment. Having said that, we firmly believe that in the longer term, we will see significant growth in the Indian server market. What are the new products/technologies you plan to bring in the market and how would provide training to the channel partners? We have been focused on bringing modern-age solutions to our customers in their journey of digital transformation. On the technology front,
SME CHAT
and deploy those solutions to the customers end. What are the factors that led to the significant growth for Dell Technologies in the market? We have always been at the forefront in delivering the best technology innovations to our customers. Few notable highlights that helped us to achieve the market share are: End – to- end solutions – Today, we are the only organization in the industry that provides end-to -end solutions to our customers from the edge, to core, to cloud. Customers see us as being that one-stop-shop for all their IT solutions and requirements Differentiated strategy – All of the solutions that we are developing, are resonating well with our customers. Our ready solutions and innovations at the core are some of the offerings that are extremely differentiate from what anyone else is doing in the market Go-to market strategy – The trust that our partners and customers instill in us is a reflection of our successful market strategy. We are closely working with our channel partners and enabling them with working capital solution, so that they provide value proposition to our customers in current timese What are some of the key trends that you can forecast in the upcoming months? Accelerated digital transformation – To stay competitive, businesses will need to modernize and automate their systems to ensure that they are able to manage the workloads, both the traditional and new-age ones Workforce transformation – Organizations would have to provide their employees the same application and access to products/solutions that they were having in office Security Transformation – Businesses would need to have security at the core of IT infrastructure rather than the periphery. Approach to security should be proactive.
we are looking towards bringing in solutions that make the work from home experience better, enhance the transformation journey, and significant investment in that area have been made by us. We are also building security at the core of the servers rather than just keeping it at the periphery as well as deploying automation tools and manageability at the core. Additionally, we have also brought solutions, which are easy and ready to deploy, known as ready solutions. At Dell Tech-
nologies, we are providing validated and engineered solutions to our customers beforehand, so that customers can deploy them very quickly and easily and no iterations are required from their end For our channel partners, we have kept a close relationship with them. At a time when physical connection is a concern, we have been conducting regular webinars, training for them across tier 1, 2 & 3 cities, so that they understand the portfolio
What is your growth strategy going ahead? Our strategy has significantly hinged on the fact that we have been one of the most innovative players in this segment. We are well-connected with our customers, we understand their needs, and assist them accordingly. We will also continue to invest in developing new and contemporary solutions and support our channel partners so that they can reach out to customers, providing them with right technology.
SME CHANNELS 27 SEPTEMBER 2020
CASE STUDY
TCIEXPRESS OPTS FOR MATRIX TIME-ATTENDANCE SOLUTION TO INCREASE PRODUCTIVITY AND QUICK SALARY PROCESSING
Industry: Logistic Industry Customer Name: TCIExpress Users: 3000 Devices: 500 Location: 500 Across India
Company Overview TCIEXPRESS is a customer-oriented, multitechnology transport system in the Indian and International markets. It pursuits value-based policies to satisfy the aspirations of society, customers, vendors, employees, shareholders and the transport industry. Speed is the essence of all the services of TCIEXPRESS whether through land or air, anywhere in India and the world.
Challenges TCIEXPRESS is actively engaged at 500 locations across India. To manage entire attendance, diverse shifts and leave policies for the various locations and numerous workers at a central place was a very tedious task for them. Moreover, this leads to complex computation for salary based on
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the absent-present report. So, their requirement of timely and error-free payroll processing was arisen to improve overall productivity. Ultimately, they were facing challenges over various matters like manual paperwork, lack of productivity and discipline, remote access of all the locations for Time-Attendance and payment process.
Solution After a comprehensive discussion regarding problems and requirements, Matrix has offered COSEC VYOM for people mobility management for their 3000 employees at 500 different locations. COSEC VYOM is a cloud-based TimeAttendance system that addresses solutions to the outlined issues of productivity and efficiency. It provides ubiquitous, cost-effective, secure and on-demand network access. Moreover, Matrix Time-Attendance solution is integrated with HR1 and HRMS software for easy salary processing and speedy HR process of TCIEXPRESS.
Results • Quick salary processing
• Improves productivity • Reduce paperwork • Secure and on-demand network access • Eliminates Server Cost, Infrastructure Cost, and Maintenance Cost
Product Offered COSEC DOOR FOT Optical Fingerprint and RFID Card based Door Controller COSEC VYOM Cloud-based Application Software Platform COSEC VYOM TAM Time-Attendance and Leave Management Module for COSEC Platform For further information, please contact: 394-GIDC, Makarpura, Vadodara-390010, India Toll Free -1800-258-7747 E-Mail: inquiry@matrixcomsec.com Website: https://www.matrixaccesscontrol. com/
REVIEW
PRODUCT
IDEMIA’S MORPHOWAVE™ CONTACTLESS 3D FINGERPRINT SCANNING TECHNOLOGY
BENQ HOME ENTERTAINMENT PROJECTOR TH585 BY MANAS RANJAN info@smechannels.com
BENQ, launches new Full HD Home Entertainment projector BenQ TH585 in India. SOME KEY FEATURES OF THE PRODUCT INCLUDE: • 1080P Resolution: 1080p Full HD image quality with 3500 ANSI lumens & 10,000:1 contrast ratio for ultimate entertainment experiences in well-lit environment • Real Colors: 95% Rec. 709 color accuracy produces real colors thereby providing visually immersive entertainment for movies & binge watching • Built-In Speaker: Powerful built-in 10-watt speaker makes the experience enriching while watching movies, series or sports • Big Screen: The short-throw projection produces big 100” images from just 3 meters • Easy Installation: Take the show on the road. TH585 sets up in seconds to turn any space into your personal home theatre • Multi-source connectivity: Whether it is a
streaming device, gaming console, Blue-ray player, or Handheld device. Connect as you want • Low Latency: 16ms low input lag and microsecond DMD fast response ensure ultra-smooth gaming experiences • 15,000 Hours Lamp Life: LampSave mode extends projector lamp life up to 15,000 hours for long entertainment hours.
MorphoWave™ Compact is a unique solution for frictionless fingerprint access control. This masterpiece of engineering delivers the awardwinning, field-proven performance of MorphoWave™ contactless 3D fingerprint scanning technology in a stylish and compact casing, suitable for any location.
KEY FEATURES n Anti-fraud features n Time & attendance functions n Flexible architecture n For real world deployments
PRICING & AVAILIBILITY: THE TH585 IS NOW AVAILABLE AT AN MRP OF RS. 89,990 AND IS AVAILABLE ON AMAZON FOR RS. 64,990 WITH FREE AMAZON FIRE STICK AND NO COST EMI UP TO 12 MONTHS (HTTPS://WWW. AMAZON.IN/DP/B081P1VM9M). IT WILL SOON BE AVAILABLE AT LARGE RETAIL FORMATS, GADGET STORES AND TRADITIONAL STORES.
n Captures and matches 4 fingers in less than 1 second › Either left or right hand, in any direction n Copes with wet, dry, damaged fingers n Robust to external light and dust n Touch less: no latent prints left on scanner n Easy gesture: immediate user adoption
PRICING & AVAILABILITY: On Demand
SME CHANNELS 29 SEPTEMBER 2020
PRODUCT PRODUCT
EPSON
EPSON SC-F531 DYE SUBLIMATION INKTANK PRINTER
Epson’s 24 inch desktop sublimation InkTank printer SC-F531 is the newest addition to its flagship SureColor line of printers. Designed for producing custom T Shirts, mugs, personalised awards and more, the SC-F531 is suitable for photo labs, photo studios, textile screen printers and corporate gifting suppliers for an ad-hoc workflow and low production volumes. It features a compact, space saving design with high performance and flexibility to print on a wide variety of media.
MATRIX
MATRIX FIELD VISIT MANAGEMENT COSEC Field Visit Management is a convenient software to manage field employees from a centralized location. The software provides live tracking of field employee schedules via reports with real-time notifications on exceptions. Admin can set day-to-day work schedules and track the movement of field employees. KEY FEATURES: • Schedule Field Visits • Create and Assign Tasks • Field Visit Corrections • Attendance Management • Real-time Notifications on Exceptions
n Pricing & Availability: On Demand
ADDITIONAL FEATURES: Astounding Print Quality – PrecisionCore MicroTFP printhead offers Precision Droplet Control for outstanding clarity, plus commercial-grade reliability with Nozzle Verification Technology. Bright, Brilliant Images – Vibrant ink delivers extraordinary colour saturation and high contrast. Versatile Media Support – Accommodates rolls and sheets up to 24-inches wide; includes a 50-sheet feed tray and built-in cutter for added efficiency. Replace Ink Less Often – High-capacity ink bottles with autostop allow for easy, mess-free filling. Tackle a Variety of Print Jobs – General-purpose transfer paper produces amazing images on both soft and rigid materials. Reliable Performance – Backed by Epson world-class service and support1 n Price: INR 185,999/- including GST, Warranty: 1 year
TENDA
TENDA SURVEILLANCE CAMERAS Tenda IP Cameras acts as a protector against any criminal activity at your home or your surrounding area like theft and rubbery and helps in guarding your privacy. Today, the households use IP Cameras to watch their family members and valuable essentials and protect them for theft. A good security camera has to perform well and should be able to tackle wind, rain, hail, and all sorts of other weather changes.
Tenda IP Cameras offers an innovative hardware structure and software platform that hosts a powerful processing capacity and complete security protection making security and surveillance easy and simple by meeting the demands of high-performance. Tenda has a vast range of IP Cameras catering to various types of infrastructural requirements.
n Price: On request, Warranty: On request, Contact: https://www.tendacn.com/
30 SME CHANNELS SEPTEMBER 2020
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