Virtual family visits continue at Erie Shores HealthCare

LEAMINGTON — With the holidays now upon us and the province in lockdown mode, Erie Shores HealthCare continues to offer virtual family visits with the addition of three more iPad donations recently.

They’ve set up a new online form for families to access the Virtual Family Visits program. The program is available for patients and their loved ones to receive assistance with connecting over the internet while visitor restrictions are in effect.

Those who are not able to use their own devices to communicate through audio or video calls can receive assistance with hospital devices and technology platforms.

“At a time when we have to restrict visiting at our hospital in order to keep our staff and patients as safe as possible, these virtual visits allow our patients to see and speak with their loved ones during a difficult and stressful time,” said Lena West, Patient Advocate at ESHC.

The hospital now has 10 iPads available for use, thanks to the generous donation made by the Iacobelli family.

Virtual Visit team members at ESHC with iPad donations to be used for patients in care to connect with families.

“Keeping our patients connected to the ones they love, especially during the holidays and during this pandemic is so crucial for the well-being of our patients and, quite frankly, peace of mind, for families,” said Arms Bumanlag, Director of Public Relations and Communications. “This donation will allow us to keep families connected. Thank you to the Iacobelli family for making ‘Care Happen Here’ at ESHC.’

Once families have completed the Request for a Virtual Family Visit form, a member of the ESHC Patient Engagement Team will contact family via e-mail to confirm the request for connection.

Virtual Family Visits are approximately 20 minutes long and can be booked in advance online. We recognize the impact of isolation for patients and families during this difficult time and are doing everything we can to help patients and loved ones stay connected.

Patients and loved ones can request to connect by completing the new online form at www.erieshoreshealthcare.ca/virtualfamilyvisitrequest or call 519- 322-2501 Ext 4045.