INSIDE THIS ISSUE:
We’re All Business
Looking Back, Looking Ahead
SOUTHWEST FLORIDA’S BUSINESS VOICE • 239-573-9732 Vol. 10 No. 2 / DECEMBER 2016 www.swfloridabusinesstoday.com
IN THE NEWS
Distributed in Fort Myers, Cape Coral, Estero, Bonita Springs and Naples
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Is Southwest Florida ready for the future?
By 2030, 6 million additional residents will call Florida home, and two million more jobs will be needed. Is Southwest Florida ready? To prepare for this continued growth, and secure our future success, the region needs a plan that develops high-wage jobs, diversifies the economy, ensures global competitiveness and creates vibrant communities. How do we capture the next generation of jobs and ensure prosperity? What are the priorities we should focus on to remain competitive? What trends, issues, or disruptions will drive our regions future? JOBS See page 3
Naples airport receives grant, funds for taxiway
Naples Airport Authority has received a grant from the Federal Aviation Administration and additional funds from the Florida Department of Transportation for the reconfiguration of the end of Taxiway A at Runway 5. Once complete, the improvement project will bring Runway 5’s connector up to FAA’s new standards and add a needed holding bay. The FAA grant totals $1,580,993, which reflects 90 percent of the project cost. Through a Joint Participation Agreement with FDOT, the Airport Authority will receive 5 percent of the project cost, or $87,883. The remaining 5 percent of the project cost is covered by the airport’s capital improvement project budget. AIRPORT See page 8
Bonita Springs United Way expands services
Services at the East Bonita Springs United Way House are expanding with the addition of The Salvation Army. Salvation Army will be doing a ribbon cutting at 10:00 a.m. Photo and interview opportunities will be available. The Salvation Army will have a food pantry on Thursdays, with additional services such as diapers and hygiene products for distribution, emergency housing and utility assistance, and services to help build self-sufficiency. SERVICES See page 5
Photos by Jim Jett Billy’s Rentals (in blue) was announced as the 22nd annual Blue Chip Community Business Award winner.
Billy’s Rental wins Blue Chip Award
Billy’s Rental was announced as the 22nd annual Blue Chip Community Business Award winner. After overcoming many permit, environmental and professional challenges, owner Billy Kirkland has fostered a successful beach equipment rental-related business on Sanibel and Captiva Island, focusing on a local customer base. Billy’s Rentals is the largest bicycle rental business on Sanibel and Captiva Island. With an initial challenge of small island sensitivity to commercialization in its earlier years, the beach equipment business worked to earn the trust and respect of the community through participation in many community events, fundraisers and conservation efforts. Left to right, Gary Trippe, Founder, Oswald Trippe/BB&T Since then, Billy’s Rentals has become a well-respected and Insurance; Captain Larry Brudnicki, Keynote Speaker; trusted philanthropic business in the community. John Pollock, Regional President, BB&T Insurance, visit BLUE CHIP See page 6 at the event.
“New hometown” rising in Babcock Ranch By Karen P. Moore Publisher
I’ve never had the opportunity to witness the birth of a town. As I’m writing this, there’s a period western on the television in the other room, complete with a rousing western theme. And as we drove through the beginnings of the Babcock Ranch “settlement” last week, my thoughts had drifted back to a time when townspeople came together to do a “houseraising” for a new neighbor—just like in the Old West. More recently, right here in Southwest Florida, when Hurricane Charlie “came through town” 12 years ago,
Photo by Jim Jett The foundations for homes in Babcock Ranch are being poured. our neighborhood was left relatively unscathed—but everyone was without power for a week or so. It was August so it was HOT. With no air conditioning there was no relief from the heat
in or outside of the house. No electric light at night—just candle light in most cases. I sent my husband long distances just to get a few bags of ice that we threw in the tub because we were using the tub as an “ice box.” When I was a kid, we didn’t get air conditioning till I was about 10, so to me, Hurricane Charlie “forced us” to open the windows and the doors—like it was when I was a kid. And we all spent a lot more time outside—like it was when I was a kid. There were cookouts every night and everyone was sharing what they had with everyone who needed it—like it was when I was a kid.
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Southwest Florida BUSINESS TODAY
DECEMBER 2016
SRMA holds annual awards luncheon Need easement over
The intimate gathering celebrated both the premiere manufacturers in Southwest Florida as well as the synergy created through the Southwest Regional Manufacturers Association (SRMA) network. Awards were presented to Manufacturers of the Year, categorized by size of business and by number of employees. New this year were awards for Supplier, Distributor and Logistics Vendors of the Year. New members, association sponsors and Manufacturers Association of Florida Award nominees were also recognized. Winners include Small Manufacturer, Trilogy; Mid-Sized Manufacturer, Pelican Wire; Large Manufacturer, Eastern Architectural Systems; More than 250 employees, Arthrex; Logistics, Craters & Freighters; Distributor, StormSmart and Supplier, AGI. Theo Etzel of Conditioned Air, and who referred to himself as Chief Broken Record (you’ll have to ask him why!), served as keynote speaker for the luncheon. He held the audience in rapt attention as he shared his experiences, wisdom and lessons learned. As CEO of Conditioned Air Corporation of Naples Inc. since 1995, Etzel has grown the $2.7-million residential market operation to a $45-million organization in the residential and light commercial market with emergency service, contracts, production housing, retro-fit and custom design-build construction. He is also the author
neighbor’s property? By Tyra N. Read Guest Columnist
Photo by Jim Jett The SRMA awards luncheon celebrated the premiere manufacturers in Southwest Florida. of the book “Invest Your Heartbeats Wisely,” (Greenleaf Book Group Press), released in April 2016. The book’s focus on practical, philosophical and principled leadership concepts for business and life guided Etzel’s dynamic address to attendees. The purpose and objective of the Southwest Regional Manufacturers Association is to bring together manufacturers to encourage the economic development of Southwest Florida through manufacturing, and to act as a forum for the expression and exchange of ideas and information among its members. For information about the SRMA, visit srma.net or contact Executive Director Peter Bagwell at peter.bagwell@gmail.com or (239) 689-3649.
I am often asked to draft easement agreements. It is not uncommon for a residential or commercial property owner to desire or need to enter into an agreement with the neighboring property owner concerning the use of one or both of the properties. However, what neighbors usually do not consider is that an easement is a grant of an interest in the land. The conveyance of an interest in land is significant and should be given the due diligence and discussion it deserves. If you are the property owner being granted the right to use your neighbor’s land, most likely there will be obligations imposed upon you in the agreement. Shouldn’t you thoroughly evaluate those obligations? For instance: 1. Are you responsible for performing maintenance of the easement area or does your neighbor maintain such? 2. Are you responsible for the cost of said maintenance? 3. Are you permitted to widen the size of the easement? 4. Are you permitted to expand your permitted use of the easement, should the need arise in the future? 5. When does the easement terminate? 6. Is there a sufficient legal description to identify and insure the easement (if desired)? 7. Are you required to maintain liability insurance concerning your use of the easement area? 8. If you subdivide your property, to what extent can each subdivided lot use the easement without being deemed overburdening of the easement? 9. Your obligations under the easement agreement pass to subsequent owners of the property. Will the grant of the easement to you be a hindrance to the future sale of your property? 10. What happens if the easement area is damaged or destroyed by an act of God or fire? Is your neighbor required to rebuild the structure or does the easement terminate? If you are the property owner granting your neighbor the right to use your land, some issues you may consider include: EASEMENTS See page 6
17th Annual Southwest Florida CCIM District
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DECEMBER 2016
CPR Tools wins ethics award
CPR Tools is the recipient of the 2016 Business Ethics Award presented by the Uncommon Friends Foundation at its annual Uncommon Evening held Nov. 3 at the Burroughs Home & Gardens in Fort Myers. CPR Tools, has 25 years of experience in providing data security and recovery products and services to businesses and individuals. CEO John E. Benkert accepted the award on behalf of the company located at 2022 Hendry Street, Suite 100 in Downtown Fort Myers. More than 250 business, education and community leaders attended the outdoor event held in the Gale McBride Pavilion on the grounds of the historic home. Guests included representatives of finalists Gecko Hospitality and Lee County Electrical Cooperative, as well as many past Business Ethics Award winners and supporters. Past winners in attendance were owners and representatives of CRS Technology Consultants (2015), Sunshine ACE Hardware (2014), Ted Todd Insurance (2013), Conditioned Air (2011) and Markham, Norton, Mosteller, Wright and Company (2010). Uncommon Evening is an annual event hosted by Uncommon Friends Foundation in collaboration with its Endowed Chair of Ethics at Florida Gulf Coast University’s Lutgert School of Business.Uncommon Friends Foundation is a nonprofit 501(c)(3) organization established in 1993 dedicated to lifelong character building among today’s youth and business leaders. Its mission is to promote character education in schools, business ethics in the workplace and historic preservation of the Burroughs Home and James Newton Archives.
JOBS PAGE 1 Through a series of interactive town hall events across Florida, the Florida Chamber Foundation’s two-year research program will engage business and community leaders in identifying key trends and factors that can drive their regional economy. The Chamber Foundation will be in Southwest Florida on Wednesday, January 11, from 9 a.m. to 1 p.m. at Hodges University in Fort Myers, 4501 Colonial Blvd, Fort Myers, FL 33966. Help write the next chapter of Southwest Florida and the state of Florida by registering for this Florida 2030 Town Hall today. For registration, visit www.flchamber.com For information, contact Margaret Wuerstle at mwuerstle@swfrpc.org or call at (239) 938-1813 or Whitney Harris at wharris@flfoundation.org or (850) 521-1237. Florida 2030 Southwest Florida Town Hall hosted by the Florida Chamber Foundation and the Southwest Florida Regional Planning Council.
Correction:
A typographical error occurred in the October 2016 issue of Southwest Florida Business Today. The headline of the guest column on page 17 read ‘Be all your meant to be’ and it should have read ‘Be all you’re meant to be.’ We apologize for the error.
Southwest Florida BUSINESS TODAY
Page 3
LOOKING BACK, LOOKING AHEAD
American Red Cross of South Florida turns 100
When Clara Barton founded the Red Cross in 1881, it must have been hard to imagine that many years later, we would be celebrating an incredible milestone: the 100-year anniversary of the American Red Cross in Southwest Florida! Clara Barton was a revolutionary woman who risked her life day after day to care for battlefield soldiers during the Civil War. Never once did she falter in the face of danger, and still today the Red Cross, provides the same visionary humanitarian care to all citizens regardless of race, creed, gender or nation. Southwest Florida residents remember the work of the Red Cross during Hurricane Charlie, when we worked to shelter from the storm, feed the hungry, and help the community to rebuild and recover. This year, with the impending threat of Hurricane Matthew, the Florida Southern Gulf chapter sheltered almost 800 people in Lee, Hendry and Glades counties and almost 15,000 across South Florida. This we did through the power of amazing local volunteers who give their time and talent to ensure our community remains resilient. Like Clara Barton, they, too, put humanity first in order to ensure a refuge during the storm. In Clara’s tradition, we look forward to celebrating our Centennial with the Southwest Florida community. As we look toward the next hundred years, here are some ways you can celebrate with us and bring the spirit of Clara Barton into your household or company: Volunteer: The American Red Cross is a 94% volunteer organization. Our community’s resilience depends on gifts of time from Southwest Florida residents just like you. To learn more, visit redcross.org/volunteer. Donate:The American Red Cross depends on the generos-
ity of the American people to deliver our vital services. There are so many ways for your company and household to make a difference at the Red Cross. Please call 239.278.2401 to learn more. Celebrate: Join us for a special Centennial Brunch Celebration on Thursday, April 4, 2017 at Quail Creek Country Club, Naples. You will meet Dave Sandersen, the last passenger to disembark United Airways Flight 1549, the “Miracle on the Hudson” BY EMILY that inspired the recent Hollywood BORABABY blockbuster movie Sully. Please call Guest Columnist 239-278-2401 to learn more. Lead: Bring the spirit of Clara Barton to your own leadership. Whether at home or at work, you can live the example of compassion, humanity, commitment, and patriotism that she did. We could all use a little more of Clara in our daily lives, and I hope her story brings you inspiration in the face of the challenges we all face in today’s world. Thank you for your own role in making the American Red Cross a strong and stable organization as we head into this Centennial year. I look forward to celebrating you in the coming months!
BABCOCK PAGE 1
ice cream shop. And building this “stuff of dreams” creates jobs, a phrase that is still music to the ears of Southwest Floridians who are still climbing out of the depths of the Great Recession. So let’s bring on the “new hometown,” a solar community with an old-fashioned “feel.” Let’s welcome new neighbors like they’re old friends, and let’s keep creating jobs to get Southwest Florida growing again! To see more photos go to www.swfloridabusinesstoday. com/galleries
The self-built “walls” came down and we became neighbors again. Real neighbors—just like the kind many of us grew up with. These are the thoughts I had as we drove through the beginnings of Babcock Ranch last week, the New Hometown, I think they call it in the brochures, which talk about big porches, parks and bike trails, a local market and an
Emily Borababy is the executive director for the Florida Southern Gulf Chapter of the American Red Cross. Contact her at emily.borababy@redcross.org
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Southwest Florida BUSINESS TODAY
DECEMBER 2016
Mystique commences infrastructure and site development Gulf Bay Group of Companies announces that infrastructure and site development activities are now underway at Mystique, the new ultra-luxury highrise in the exclusive Pelican Bay community in Naples. The initial construction at Mystique, located on one of only two remaining developable land parcels in Naples between The Ritz-Carlton on the beach and Port Royal, includes subsurface preparation for the structural foundation of the iconic tower, with clearing, grading of the land and connection of underground utilities. “The response and interest surrounding Mystique has grown exponentially since we introduced plans for this new, iconic tower,” said Gulf Bay Group of Companies President Aubrey J. Ferrao. “Mystique’s sleek, modern design eschews the architecture more traditionally associated with Pelican Bay, generating interest and enthusiasm from buyers not only in Naples, but throughout the country and abroad.” Mystique will introduce modern architectural influences to Pelican Bay’s Gulf-front skyline, along with a new level of ultra-luxury living. The highrise features 68 estate and four penthouse residences showcasing views
Infrastructure and site development activities are now underway at Mystique, the new ultra-luxury high-rise in the exclusive Pelican Bay community in Naples. toward the Gulf of Mexico from most units. Mystique also offers nine Jardin residences. Estate residences at Mystique range in size from 4,003 to 5,280 square feet of air-conditioned living space and are priced from over $3 million to over $7 million. Penthouses range from 4,579 to 5,704 square feet under air and are priced to $10 million. Jardin residences range from 1,366 to 2,401 air-conditioned square feet and are priced from $1.2 to $2.2 million. Mystique’s resort-inspired outdoor recreational amenities include a tropical pool, sun deck with pergolas and lush landscaping, and two Har-Tru
tennis courts above the garage deck. Mystique’s elegant lobby-level amenities include custom-designed interior spaces for socializing, including a club room, parlor, salon, library and solarium/card room. Mystique also offers a theater, billiard room, library, board room, stateof-the-art health club, ladies’ and men’s steam rooms and showers and massage rooms with on-call masseurs and masseuses. Residents also will enjoy the many opportunities at Pelican Bay, including private, beachfront dining, extensive walking and biking trails, chauffeured tram service, and private access to
nearly three miles of unspoiled Gulf of Mexico beaches. Premier Sotheby’s International Realty is serving as the exclusive listing agent for Mystique, based out of the sleek and contemporary on-site sales center. Reflecting the modern architectural style of the ultra-luxury high-rise, the sales center showcases several features of Mystique’s sophisticated and refined design, including luxury kitchen and bath vignettes. Reservations for Mystique are underway. The developer for Mystique is Pelican 1 Owner, an equal partnership between an affiliate of the global investment firm Kohlberg Kravis Roberts & Co. and an affiliate of the Gulf Bay Group of Companies. Founded in 1986, The Gulf Bay Group of Companies, has successfully completed 14 luxury properties along a 1.5-mile stretch of Gulf-front land within Pelican Bay. Gulf Bay’s other developments include The Brittany on Park Shore Beach; Marco Beach Ocean Resort on Marco Island; and Fiddler’s Creek. For information about Mystique, call 239-598-9900, stop by the sales center at 6885 Pelican Bay Blvd., or visit www.MystiquePelicanBay.com.
LOOKING BACK, LOOKING AHEAD
When you are struggling, don’t be afraid to try something different It’s amazing. You know the worst is coming. You are anticipating the fall, yet you struggle to come to terms with reality. You forge on as if everything will be fine. That’s exactly how Kellie and I felt when the economy crashed in 2007. We lived in Switzerland at the time. We had watched the economy deteriorate in the USA and other countries. But, with Switzerland’s stable economy, the impact was not immediate. We thought we might be able to ride it out. We were wrong, and it almost cost us everything. When the banks began to crash in the US in 2008, I remember thinking that we were in a precarious position. Our seven-person marketing and communications agency was reliant on one big client. Our client was in manufacturing and heavy industry. We knew that one of the first cuts would be marketing and communications. I realized how much was at stake when I was asked to their offices and told they were canceling our account. Kellie and I had only been in business a short few years, but we had built up a great team. Completely defeated, I went back to our loft office and home in Winterthur, Switzerland. Over the next few weeks, Kellie and I discussed options with our team. Most of our employees were understanding and had other options. In the end, we only had to lay-off one person. While that was a relief, it was difficult to lose most of our team. As time moved on and money began drying up, we
came close to going bankrupt. We had to do something. What saved us was a bit of a desperation move: we started a whole new service offering. At the time, our agency’s focus was on visual media. We managed many projects in locations in Africa, Asia and Central and Eastern Europe. We produced industrial engineering and manufacturing films and photography shoots for our BY BRYON client. It was great work, and I MCCARTNEY enjoyed traveling to these locaGuest Columnist tions to shoot. Our company’s photography skills were well known in the expat community. I was often asked to teach courses for hobbyists wanting to improve their skills. As many of our friends lost their jobs, they looked for opportunities to change new careers. Photography was a popular pursuit. At the time, digital photography was taking off. It was perfect timing. Kellie and I started the ViewFinder Center for Photography. At the time, we were the only English-language photography school in Central Europe. We offered about 30 courses per year on weekends and evenings.
Most of our students we international expats, but many were Swiss or German locals. On average, we attracted 8-10 students per course at a rate of $175-325 each. Our retreats in Tuscany, Italy, brought in a boost to our bottom line, at about $3,000 per student per week. A quarter of our students returned for a second course and half of those went on to a third class or more. In our about four years of operation, at least six of our students went on to professional careers. Others became serious hobbyists and produced gallerylevel work for fine art exhibitions and sales. Our school helped us stay afloat through the worst economy most of us will ever know. When we moved to Florida in 2012, we were able to sell the photography school to the one employee we had to lay off. It’s still running strong today, and the new owner of the school has taken the idea to new levels we never even imagined. When you find yourself struggling, don’t be afraid to try something completely different. It just might be the one thing that saves your business.
Bryon McCartney and Kellie Nolan are managing partners of Brilliant Lens LLC. They have over 60 years combined experience in branding, design, marketing communications, and social media. They moved to Southwest Florida in 2012, after living for nearly 12 years in Switzerland and starting two businesses there.
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DECEMBER 2016
Southwest Florida BUSINESS TODAY
IRS provides relief for late IRA rollovers
Part 1 of 2 In managing and maintaining an Individual Retirement Account (IRA), the mainstay of retirement security, it is critical that an IRA rollover transaction be implemented correctly. Under the tax code, a taxpayer may make a tax-free distribution from a “qualified retirement plan,” including an IRA, to another IRA. Problems may arise, however, when the taxpayer receives the retirement plan proceeds by check, and then attempts to establish a new retirement plan. From the date of the receipt of the distribution, the “rollover” of the retirement funds must be completed within 60 days in order to maintain the “tax free” treatment of the transaction. If a new IRA account is not established within 60 days - then the distribution is includable in income and therefore taxable. Consequently, untimely rollovers result in a higher taxable income, and therefore a higher tax liability, the very outcomes which IRAs were meant to minimize. A simple example illustrates the additional liability for failing to meet this simple requirement: if a taxpayer attempted to rollover $100,000 in retirement funds, and did not meet the 60 day deadline, the additional tax liability could amount to over $20,000 or more. Prior to the recent IRS policy change, one method to preserve the tax-free treatment of a late 60-day rollover was to seek a private let-
ter ruling (PLR) request from the IRS wherein the IRS would grant a “hardship waiver” of the 60-day rule. The IRS has granted waivers in many circumstances where the taxpayer was clearly not at fault for failing to meet the 60 day deadline. Many tax experts view the letter ruling process as unduly burdensome and expensive, however. Taxpayers, in seeking a PLR, must pay an application fee for the letter ruling and then wait months for a determination, which may not be in their favor. In August 2016, the IRS issued Revenue Procedure 2016-47, which provides a streamlined procedure to rectify the problem of late rollovers. It sets forth a self-certification procedure in which taxpayers, who miss the 60-day rollover period, can still affect a “taxfree” rollover of their retirement funds. Under this procedure, the taxpayer submits a form letter to the new IRA trustee or custodian which certifies that there is one of several acceptable reasons for making a late contribution to the new retirement plan. Next time: Qualified reasons for missing the IRA rollover deadline.
SERVICES PAGE 1
able to access their services otherwise. In addition to raising funds for human service organizations in our community, the United Way promotes partnerships and collaborations among agencies and initiatives, helping them to work together focusing on issues and solutions that continue to improve lives. For information please call United Way of Lee, Hendry, Glades, and Okeechobee at 239-433-2000, or visit www.UnitedWayLee.org.
There are 18 United Way Houses in Lee, Hendry and Glades Counties. United Way Houses bring services to the neighborhoods where they are needed and where people in need can access them easily. The United Way Houses provide free space for agencies to reach clients who may not be
Taxsavers of America Inc., located in Bonita Springs, was founded by a former IRS agent and CPA. The firm has assisted taxpayers at the same location for more than 15 years. For an appointment, call (239) 947-1284.
Page 5
3D Interspace Solutions hires drone operator
Fort Myers-based 3D Interspace Solutions added a drone operator to its team a few months ago due to popular demand for aerial video footage. 18-year-old Brandon Eells is the region’s youngest fully compliant unmanned aircraft operator with the Federal Aviation Administration’s Remote Pilot Certificate. Eells provides high quality drone video that is a part of the comprehensive media and technology packages offered by 3D Interspace Solutions. The company serves a clientele of mostly realtors. Eells recently received his Remote Pilot Certificate. Eells is an honor student attending South Fort Myers High School. He is involved with his school’s STEM (Science, Technology, Engineering, and Math) and AP Capstone programs. 3D Interspace Solutions Co-Founder Bryce Clerk said: “Brandon’s work ethic is reflected in the quality of the products he delivers. He has mastered not only the technical operation of the drone better than anyone else I have met in Fort Myers, but also has incredible video-editing skills as can be seen from his work.” On June 21, the Federal Aviation Authority finalized a new regulatory framework for small unmanned aerial system. Titled Part 107, these new regulations effectively created a new drone certification process that covers the majority of low-risk commercial sUAS flight operations. As soon as the new FAA regulations, which prohibit operation of a drone for commercial reasons without a license, were implemented in August, Eells made it a priority to prepare for and pass the exam so he could remain compliant and continue work for 3D Interspace Solutions. Adding drones to round out a Realtor’s media package is a powerful marketing tool. Eells says, “The addition of aerial footage to a virtual tour is a highly effective way to market a property. Giving the customer the aerial perspective of the property undoubtedly increases sales. I have seen a house sell in a matter of days after listing the aerial video.” 3D Interspace Solution provides its state-of-the-art services throughout Southwest Florida. For information, contact Bryce Clerk at (941) 404-6122 or Sean Radigan at (239) 841-0260.
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Southwest Florida BUSINESS TODAY
LOOKING BACK, LOOKING AHEAD
DECEMBER 2016
LOOKING BACK, LOOKING AHEAD
Huff celebrates 20 years Coast Chiropractic marks its 5th anniversary E. Sue Huff & Associates, Inc. is proud to announce their 20th year business anniversary in Southwest Florida. Sue Huff, owner of E. Sue Huff & Associates, is a Virginia native and relocated to Naples in 1994 to start her consulting business. Before moving to Naples, she resided in Cincinnati, Ohio for 13 years where she was a partner in a chain of print shops as well as the manager for the City of Cincinnati’s Department of Printing. In 1996, after two years of networking and acquiring clients in Southwest Florida, E. Sue Huff & Associates was officially open for business. Giving back to the community, Huff has organized and led a free marketing seminar for local non-profits for the past seven years. She is a speaker, trainer and mentor who has donated her time to numerous organizations. Huff Schooled in communications, marketing, graphics arts, broadcasting and theater, Huff launched her career in the newspaper industry in 1972. She began her management role at the early age of 24 and has since creatively trained individuals in various business topics and has been a guest columnist for local publications been a presenter/ guest speaker for numerous business organizations both locally and nationally. Speaking and facilitating events is Huff’s passion as she was a performer in a women’s theater company for 10 years; she also hosted and produced an award winning television show for the City of Cincinnati and has been a radio personality on several radio stations in Southwest Florida. E. Sue Huff & Associates’ original mission was to provide strategic marketing and management consulting as well as public relations services to owners and managers of small and midsize businesses. Over the past decade, the business model has changed to include a greater focus on PR. Huff’s company has been named among the top public relations firms in Southwest Florida for the past several years. The company’s goal is to help small to mid-sized businesses reach their full potential by utilizing, building and implementing effective marketing plans. E. Sue Huff & Associates, Inc. specializes in helping organizations increase their effectiveness by identifying issues and problems and recommending ways to improve. Clients have included everything from puppies to gun clubs, and most types of businesses in between. Huff and her marketing associate, Allison Silverstein, welcome new challenges and opportunities to assist businesses and charitable organizations realize their potential. For information about E. Sue Huff & Associates, Inc., visit www.esuehuff.com or call (239) 596-7790 or e-mail sue@esuehuff.com.
Coast Chiropractic Centers, a family chiropractic clinic in Fort Myers, recently celebrated its five-year anniversary. The event was open to all, complete with food and refreshments, a tour of the facility and giveaways. Dr. B. Timothy Harcourt started practicing in York, Pennsylvania, over 30 years ago at his familyowned clinic. Much like many of us in Southwest Florida, Dr. Harcourt decided to move to Florida and get out of the cold weather into beautiful Southwest Florida five years ago. With nothing but himself and a dream he moved and bit, by bit each piece of the puzzle started to fit together. There was of course a lot of struggle moving to a new place, not knowing anyone, starting a business, trying to find the right staff, right location, equipment for the office etc. What really sets Dr. Harcourt apart from other chiropractors is his education and qualifications. Dr. Harcourt is a third generation chiropractor and comes from a family of chiropractic and medical doctors as well. He graduated from the prestigious National College of Chiropractic considered by most as the “Harvard” of chiropractic colleges. Dr. Harcourt is a board-certified chiropractic orthopedist. He has taken extensive training above and beyond the call of duty in chiropractic – becoming
board certified in chiropractic orthopedics, and published in the most esteemed medical journal known as the JMPT and the Library of Congress. Aside from his long-standing history of over 30 years practicing chiropractic, he is also the creator, copyright-owner and teacher of the SONOMA Method. This method allows him to provide patients with the care they need, tracking their improvement over time to ensure they reach maximal improvement expediently. He developed The SONOMA Method and researched it with Penn State University and he teaches it to other Doctors in the US. Not only does Dr. Harcourt have a stellar educations and qualifications but he continues to reinvest in his business. There is never a stagnant time at Coast Chiropractic Centers. They are always changing with the times. They have a brand new deep penetrating high dosage laser therapy that decreases inflammation, pain, and increases circulation and healing. Coast Chiropractic Centers hosts an annual open house as their way of thanking our local residents for their patronage through the year. Coast Chiropractic Centers is located on College Parkway in Fort Myers. Contact the practice at (239) 278-3344 or visit www.coastchirocenter.com.
EASEMENTS PAGE 2
easement expand or relocate the easement area? 9. What happens if the easement area is damaged or destroyed by an act of God or fire. Are you responsible to rebuild the structure or does the easement terminate? Because most parties do not take the time to discuss the above issues before entering into an easement agreement, many questions arise after an easement is created as to what use is permitted by the easement owner (the party who is permitted to use the easement, referred to as the dominant estate) or if the party who granted the easement (referred to as the servient estate) is permitted to use the easement area.
1. Does the easement agreement state who is responsible for damage to the easement area? 2. Does the easement agreement state who is responsible for performing the maintenance of the easement area and who is responsible for the cost of maintenance? 3. Have you considered your liability if your neighbor or his guest or invitee are injured while using the easement area? 4. Does the easement agreement limit or restrict your use of the property? 5. As the burdened or servient estate, the easement or burden passes to subsequent owners of the property. Will the granting of the easement be a hindrance to the future sale of your property? 6. Do you want to specifically state the duration of the easement agreement? 7. Is the easement area sufficiently described to avoid any future disputes as to the location? 8. Can the party who is granted the use of the
Tyra N. Read handles commercial and residential real estate transactions, as a partner with the law firm of Becker & Poliakoff, P.A. Her experience includes advising clients with easement and survey matters; handling real estate and loan closings. She earned her B.A. degree from University of South Florida; her J.D. degree from Stetson University College of Law. Contact her at tread@bplegal.com or (239)628-4937.
BLUE CHIP PAGE 1 “Mr. Kirkland’s message of perseverance resonates with us all,” said Scott Gregory, CIC, CRM, BB&T-OswaldTrippe and Company vice president. “He had a vision of a much-needed rental and retail business on Sanibel. However, when faced with the challenges of the delicate nature of the island, he worked tirelessly with city leaders, business owners and residents to earn the respect of the community.”
The Blue Chip Community Business Award is given to for-profit businesses in Southwest Florida who have overcome adversity to achieve success. This year the five finalists were: King Fisher Fleet; Old 41 Restaurant; Billy’s Rentals; Papa Joe’s; and Spatini Tea Bar. Some of the most recent winners of the Blue Chip Community Business Award have been: Gwendolyn’s Café and Catering Company, Lee County Plumbing Supply, East West Veterinary Care Center, ServiceMaster- CCS, Parson Masonry, and JRL Ventures/Marine Concepts.
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DECEMBER 2016
Southwest Florida BUSINESS TODAY
Page 7
LOOKING BACK, LOOKING AHEAD
Shell Factory survives the odds
The Chamber of Southwest Florida’s Process Improvement Committee recently presented the “Cashing in with Process Improvement Workshop.”
Chamber’s workshop explores process improvement strategies By Karen Miller Guest Correspondent
Part 1 of 2 The Chamber of Southwest Florida’s Process Improvement Committee recently presented the “Cashing in with Process Improvement Workshop” which explored business process improvement strategies. Phil Centonze of FloridaMakes discussed Principles of Lean Process Management. FloridaMakes’ mission is to improve the productivity and technological performance of Florida manufacturers. Centonze talked mostly about waste, which is anything in a process that does not add value for the customer. One examples of waste is too much inventory of office supplies. “Too much inventory just hides problems: it doesn’t solve them,” says Centonze. To begin eliminating waste, he suggests using the process of Lean Deployment Planning but cautions, “Beginning a process improvement project requires unyielding leadership commitment and support.” FGCU’s Six Sigma specialist, Dr. Robert Peterson, has over twenty years of leading Six Sigma certification training sessions. Peterson explained the Six Sigma concept to the audience using the example of dining at a favorite restaurant. He asked the audience to come up with a list of things that might go wrong during the meal. Examples could be getting cold food, the wrong order, or slow service. He explained that things go wrong because people doing the same job vary their processes. “Process variations are one of the biggest causes of customer dissatisfaction.” He adds, “The Six Sigma process reduces or eliminates defects by reducing variations within the process.”
Bob Munro, CEO of AREINA, Inc., spoke about increasing a company’s bottom line through effective asset management. According to Munro, “Asset Management is a strategy using an integrated process to minimize the life-cycle costs of owning, operating, and maintaining assets while continuously delivering established acceptable levels of service at an acceptable level of risk.” Assets can be physical (buildings and equipment), human (employees and customers), virtual (computer programs and data) or financial. Munro explained that Asset Management often gets confused with maintenance and safety management, which is only a micro piece of a comprehensive Asset Management program that considers risks and consequences at a macro level. Local company representatives also discussed their experiences with process improvement projects via a panel discussion. David Rybicki of Lee Health and Reggie Morgan of DeAngelis Diamond gave the audience an overview of the Lean Construction process. The Lean concept was used throughout the design and construction of Lee Health’s Surfside Outpatient Clinic. Using the Lean Construction process allowed the project team to complete the project four months sooner than traditional methods. Stacey Harrington, of Lee County Electric Coop (LCEC), gave some good advice to the audience based on her 19 years of process improvement experience completing projects for various corporations including IBM and American Express. There is some complex terminology used in the Lean and Six Sigma processes so Harrington advises, “Since using complicated terminology can be intimidating to your team, keep WORKSHOP See page 8
During the last 78 years, The Shell Factory & Nature Park has overcome hurricanes, fire and many economic cycles. It should be noted however, some businesses survive on the shear will of the ownership , management team and employees. The Shell Factory has flourished simply based on the determination of Pam and Tom Cronin and the continued devotion of the employees and management group that call it home. “The Shell Factory is a place that grows on you. It’s really an old Florida roadside attraction on steroids,” said Rick Tupper, chief financial officer and marketing director. “We are grateful to our local residents along with our seasonal guests for the support they have given us especially over the last 5 years,” Tupper went on to say. 2011 was not the best year for the Shell Factory. Although it had survived many challenges, fighting Corporate America is much tougher than rebuilding after a hurricane or fire. With the buyout of Colonial Bank by BB&T, the Shell Factory found itself with a new lender not at all interested in a loan credit like the Shell Factory. It had to be a recent college graduate credit analyst who determined that after 73 years of business, managing a restaurant, retail store and nature park was too risky for this group of experienced BB&T Bankers. With the help of many close associates, Pam and Tom Cronin set out on a new direction, not only to save The Shell Factory but to chart a new course for financial stability and consistent growth. A private investment group was formed which paid off BB&T. More recently, The Shell Factory has obtained new financing from Bank United, an Orlando-based commercial bank. After five years of double-digit growth, the
future looks pretty bright with future facility improvements, family friendly events and new attractions. The financing provided by Bank United will insure that local residents and future guests continue to enjoy all The Shell Factory has to offer for future generations. During the first quarter of 2016, many improvements were made to the facility. “We are trying to keep the old Florida charm of the place while updating the facility itself,” said Tupper. New animals such as the Two Toed Sloth join over 400 reptiles, birds, and mammals in a renovated Nature Park. Capt’n Fishbones restaurant not only has great new menu items prepared by Chef Andre Frost, but also has everyday entertainment out at the Swamp Patio from 4-7pm. A remodeled DogBones Caf’e provides a great place to meet friends for your favorite beverage and let your four legged friend stretch their legs. Another updated attraction at the Shell Factory is the Fun Park. Highlighted by The Soaring Eagle Zip Line, your family can enjoy mini-golf, bumper boats, paddle boats and much more. The 68,000-square-foot retail store boasts four free museums and provides a great one stop shopping experience. With the recent expansion the Christmas House, it is the largest in Southwest Florida. The Shell Factory will continue with its mission as the No. 1 family entertainment destination In Southwest Florida. It is a commitment to offer a value added Family experience through educational attractions such as the nature park, family fun activities in the Fun Park, and a unique dining and shopping experience in the restaurant and retail store. Check out all future family events at www.shellfactory.com or visit a new Facebook page.
Page 8
Southwest Florida BUSINESS TODAY
DECEMBER 2016
Dial-A-Nurse shares tips for family caregivers
Ted Wolfendale, administrator of Dial-A-Nurse Home Health Care in Naples, was chosen as the featured provider for all of South Florida for the week of September 19. His tips for family caregivers and other information were shared at https://www. facebook.com/southfloridaseniors. Dial-A-Nurse was chosen because of employees’ dedication to their community and to the clients they serve. Wolfendale has written several articles for the South Florida Approved Senior Network. When asked why Ted got into the home care business, he told us: “I was 12 years old when my dad was diagnosed with bone cancer. At that time, in my town, there were no home health agencies or hospicesnowhere to get help. We got a hospital bed, wheeled it in our home and took care of him until he died four years later. Then as a family, we decided that there were other people in our community that had the same challenges as we faced, and my mother started Dial-a-Nurse. That was 40 years ago. I still remember as a young boy Saturdays at Dial-a-Nurse, working in the office, folding brochures,
copying over schedules onto giant green sheets manually and sweeping the floors. We have come a long way since then. Today we are still our proud of our heritage and our mission to provide compassionate caring nurses and educational support to our community.” Ted also shared his top three tips for family caregivers in South Florida: 1. Don’t go it alone. Too often, the stress associated with continual care of a loved one can impact on the caregiver’s life resulting in divorce, lost jobs and feelings of helplessness. To provide the best care the caregiver needs to look after herself/himself. There are systems of support available in most communities and always on the internet. Even just talking with other people going through what you are experiencing can provide an outlet. 2. Take breaks in care. Hire a licensed home health agency that does their due diligence: fingerprint checks employees backgrounds, maintains liability insurance and workers’ compensation insurance on each employee, pays their taxes, does reference
WORKSHOP PAGE 7
“For example, we realized that just by changing the font on our documents, we experienced significant savings on printing costs.” He concluded that this one example demonstrates how solutions with major impact can often be very simple. Claudia French of Florida Cancer Specialists is a Six Sigma Master Black Belt. Her organization has facilities all over the state and is just beginning to implement process improvement concepts into its business model. French
the language simple and just say what it is.” LCEC works to make the process a team-building event, she shared: “We have a lot of fun.” Daniel Eveloff, Fort Myers City President for Regions Bank, shared stories about the company’s efforts to implement Lean concepts into its business model. Eveloff said the Lean analysis led to some interesting conclusions.
AIRPORT PAGE 1
checks, and supervises and monitors their staff. 3. Get all the education you can. There are many places to obtain education in the community. Libraries have DVD programs on specific healthcare issues such as Alzheimer’s disease, Parkinson’s disease, Diabetes, and Cancer. There are community organizations that also provide education. Applied education is power, and the more you know, the better you can take care of a loved one. The result is that it not only increases the level of care and support you can offer your loved one, but gives you a sense of well-being and strength knowing you have this information. One-on-one personal home care for seniors plus outstanding supervision provides a quality of care you can depend on from Dial-a-Nurse. All the nursing services we offer are tailored to your needs. We will help you remain independent in the comfort of your own home, provide assistance in a facility, or help you through an operation. Contact Dial-A-Nurse in Naples at (239) 307-0033 or (239) 307-0065 in Fort Myers. reiterated a common theme in the workshop: “You just need to start by mapping your processes and analyzing how well they work. It doesn’t have to be complicated.” The workshop was the first in a series of Process Improvement events planned by the Chamber. For information on future programs contact Executive Director, David Miller at (239) 433-4111 or dave@chamberswfl.com. Copies of the workshop presentations are available at www.chamberswfl.com.
Owen-Ames-Kimball Co. is leading construction efforts for the taxiway improvements and holding bay, which began in mid-October. Completion for the improvement project is expected by late December. During construction, periodic and limited closure of Taxiway A and Runway 5-23 is expected. In order to minimize disruptions to runway use, some of the work will be completed at night. In addition to the Taxiway A project, the Airport Authority has several other improvement projects in progress to enhance the airport property. Restrooms are being added to the observation deck, and work is underway on the pathways adjacent to the observation deck to prevent flooding. New public transit bus stop shelters are also being constructed along the airport’s perimeter at the intersections of Airport Road and Radio Road, and Airport Road and North Road. These projects are also expected to be complete by late December. During the 2015-16 fiscal year, the airport accommodated 95,050 takeoffs and landings. For more information or to subscribe to email updates about the airport, visit www.FlyNaples.com. The report on the second half of the all-day workshop will appear in SWFBT’s January issue. With over 25 years of experience in education, marketing, and public relations, Miller has managed community outreach activities including project-specific public forums; community education workshops; STEM education programs for students and continuing education programs for professional engineers, attorneys and others.
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DECEMBER 2016
Southwest Florida BUSINESS TODAY
Page 9
End of year means time to review business budgets Part 1 of 2
Performing a year end budget review The end of the year usually has business owners thinking about taxes. But, while year end tax planning is certainly important, conducting a year end budget review is just as critical. If you are wary of the economy, keeping a close eye on every dollar has never been more important. So how did you do? Were you able to keep all (or most) of the numbers in line? Or, are you headed for trouble? Conducting a year end budget review can help you answer these and other questions. Starting at the bottom Business budgets usually have three primary components: an income statement, a cash flow statement and a balance sheet. Are you operating profitably? If it looks like you will post a profit this year, determine what you did right and whether you should pursue these actions more aggres-
sively or take a “hold steady” approach. If, on the other hand, you anticipate a loss year, ask a similar question: Should you try to pull your business out of its current financial predicament or stay the course with margins and control operating expenses? Getting into the flow For basic survival, the most important part of a budget review may be your cash flow BY MICHELE statement, comprised of operHOOVER ating, investing and financing Guest Columnist activities. Check to see whether you have as much available cash as you expected to when you set up your budget. A number of things may have thrown off earlier projections. For starters, there’s the question of tax liabilities. Al-
locating and holding tax money until a payment is made can result in an overestimate of spendable cash if funds aren’t clearly marked as such. If you made any major asset purchases this year, it could have major implications to your budget. Maybe you bought a new piece of equipment when one failed, or you had to allocate amounts due from customers toward purchases before those funds were actually collected. Look for any spending variances. When departments over- or underspend against budget goals, the reasons often go unchecked. Next issue: More tips on year end review of business. Michele M. Hoover, CPA. Solomon & Hoover, P.A., Certified Public Accountants specializes in providing a wide range of diversified accounting, tax, finance and consulting services to individuals and businesses. Contact at (239) 481-4114 or visit www.SolomonHoover.com.
LOOKING BACK, LOOKING AHEAD
Going from stroke victim to victor takes hard work, research January 1996, a tornado – a stroke! Paralyzed on my previously dominant side, wheelchair-bound, incontinent, aphasic and residing in a Connecticut nursing home, there I was. Remarried just 18 months, as bad as I was, this wasn’t standing! Told to accommodate myself to a wheelchair and that nearly all stroke recovery occurs during the first year due to the plasticity of the brain, I realized from my experience that this notion was wrong – a lot of malarkey! Speaking publicly today, I spread the word about this disserving nonsense. 4 years ago, my wife Debbie and I spent six weeks in Australia and New Zealand. A friend, Naples resident Bill Colburn, Sr, and a distinguished retired professor from the University of
Michigan, suggested I write a book about how I went from a nursing home to Australia. And so, Stroke Victor, How to Go from Stroke Victim to Stroke Victor was born. Not a memoir, the book is a howto book; how to succeed at stroke recovery. Writing and researching the book, I realized that the continuum of care in stroke BY BOB MANDELL after-treatment was broken, and thus, most stroke surviGuest Columnist vors today never recover to the levels that are possible. This, even though stroke is the number one long-
term disabler, the number five most lethal disease, and something that can strike at any age. Ten percent of strokes occur in people under 50, including children, and there are annually 1,700 stroke hospitalizations in Southwest Florida. In 2015, to rectify this conundrum, I founded the Stroke Recovery Foundation, a 501c3 to dramatically improve stroke recovery outcomes in Southwest Florida. Under development are a 10-12 week course, “Life After Stroke” and a Stroke Navigation Service which includes after-stroke coaching and assistance with navigating the healthcare system, an Americanized version of a successful Canadian program. For more information on the Foundation’s work, go to www.StrokeRecoveryFoundation.org or email Bobm@StrokeRF.org. The book is available on Amazon.
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Page 10
Southwest Florida BUSINESS TODAY
DECEMBER 2016
LOOKING BACK, LOOKING AHEAD
When they say it can’t be done, ignore them and keep trying When I started Knapp Consultants In Southwest Florida 29 years ago, I continued to hear “it can’t be done. At that time we had a more limited business world. I was from “the North” and what did I know about our local business? My experience came from the corporate world, not the world of small business and entrepreneurs. Needless to say, I had my challenges and blips in the road. I continued to maintain and develop my business by helping other people realize their individual potential. I never stopped believing in myself, my community and the many opportunities that were out there for everyone in Southwest Florida. As a child I was told that I was “nobody.” My parents didn’t want me to be “stuck up” so they tried to channel my enthusiasm and positive energy into a more comfortable place for them. However, it backfired. I told myself that “I Am Somebody,” which I continue to tell myself every single day. I have always said “don’t tell me I can’t, tell me
BY LEE KNAPP Guest Columnist
how I can” My mind goes to “how can I make this happen?” This attitude provides me with the motivation, inspiration and determination to make meaningful things happen. I don’t stop at “It Can’t Be Done.” I often ask people, “What might you be missing out on because you are buying into the message of ‘It Can’t Be Done?’ Don’t shortchange yourself and your life because of outside surrounding negativity. Believe in your-
year and we will provide 3,500 beautiful Christmas stockings to 22 charities in Southwest Florida. We have 100 children (the elves) stuffing the stockings, which we call “kids helping kids.” Of course, I heard “It Can’t Be Done,” but we are doing it. Please check our website at www. stockings4kids.com to see our enthusiastic elves in action and learn how you might participate in Stockings 4 Kids. Happy Holidays to you and your families. Remember, think CAN instead of CAN’T. Lee Knapp, a former Fortune 500 executive, national and international motivational speaker, author, business development consultant and training specialist, is president of Knapp Consultants, based in Ft. Myers. For the past 29 years, Knapp has served as an executive management advisor and business consultant to companies within many industries. Contact her at (239) 898-0941 or lee@leeknapp,com.
self and go for it.” My most recent passion is a charity I started called Stockings 4 Kids. We provide Christmas stockings for less fortunate children in our community. Year 1 I provided 100 Christmas stockings. This is the 8th
Progressive Builders celebrating its 27th anniversary Progressive Builders, Inc. is celebrating its 27th anniversary and many years of progress as a full-service Design/Build remodeling firm. Progressive Builders has satisfied the complete renovation and expansion needs of clients throughout Southwest Florida since 1989. A licensed building inspector and general contractor, Founder and President Mike Spreckelmeier started the business at age 28. With the company’s core values as a guide, Spreckelmeier and his team take a hands-on approach to serving customers and give special attention to each and every project. Since its inception, Spreckelmeier has grown to offer an experienced design-build team that provides all facets of residential renovation work including room additions, kitchen and bath renovations, resort-
style master suite remodels, whole-house makeovers and outdoor entertainment space upgrades. A third-generation building contractor, Spreckelmeier credits the company’s successful progression to a dedication to continuous improvement, or as he refers to it, kaizen, a word of Japanese origin that means change for the better. In the last year, Progressive Builders hosted an in-service with 15 industry peers from its Remodeler’s Advantage group for five days of evaluation and critique. Together with their industry peers, the Progressive Builders staff members evaluated business practices, employee and executive roles, financial statements and marketing statistics. It is this type of regular reflection and planning
for improvement, combined with a commitment to customer service, communication and technology, that has led the company to receive many awards and accolades in its 27 years, including numerous recognitions by Houzz, the leading online platform for remodeling and design inspiration, and Qualified Remodeler Magazine, which has included the company on its Top 500 list of remodelers. The company was selected as a finalist in Gulfshore Business Magazine Best of Business for Best Remodeling Firm in Southwest Florida for 2013 and 2016, and has been recognized multiple times by the National Association of The Remodeling Industry. For information, visit www.progressivebuilders.com or call (239) 939-5411.
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DOING IT RIGHT, FROM THE START
DECEMBER 2016
Southwest Florida BUSINESS TODAY
Page 11
BUSINESS GIANTS OF A DIFFERENT KIND, PAST AND PRESENT — A TRIBUTE Don Paight showed passion serving Ft. Myers Don just retired from the Executive Director position for the City of Fort Myers Redevelopment Agency, after nearly 30 years in the position. His name is synonymous with redevelopment in this city. But Don has a special touch: under his leadership the City has been renewed and refreshed with a tasteful blend of the past, present and future. The following is an excerpt from an interview SWFBT had with Don in 2008: it gives insight into his vision, his passion and his hopes for the City of Fort Myers. Question: How did you come
to be involved with the Fort Myers Redevelopment Agency? Don Paight: “It’s been my profession pretty much since college. My undergraduate degree is in government. I’ve worked in metropolitan Dade County FL; Memphis TN; and Norwich CT; all in downtown redevelopment programs. My wife is a Florida native and we really didn’t care for cold northeast winters. I applied for the job and became the first director of what at that time was called the Downtown Redevelopment Agency.
There are a lot of opportunities here. Since a lot of the east coast is built out, we thought there was a greater chance of making an impact in Fort Myers as an older, aging city having a lot of challenges in terms of redevelopment. We also liked the area as far as the natural systems, the environment. Of all the places we could have picked, it’s probably one of our favorite parts of the state.” Thank you, Don—for your dedication, your vision and your service. I know we’ll be seeing you around…
Joyce Jacobs: mainstay at Harry Chapin Food Bank SWFL Joyce Jacobs, associate director of the Harry Chapin Food Bank of Southwest Florida, retires on June 30, 2017, after almost 24 years of service. During her tenure, Jacobs saw the Harry Chapin organization grow from a grassroots organization that distributed a few hundred thousand pounds of food a year to a five-county agency that in fiscal year 2016 provided 20.4 million pounds of fresh produce and non-perishable grocery items. “My friend John Poelker was the board chair of the food bank in 1990,” Jacobs explained. “The
organization was on the verge of closing, and John encouraged me to help by serving on the board. “In 1991 I did begin my board term. I was willing to get involved, but never thought feeding our neighbors at risk for hunger would become my personal mission for the next 25 years,” she said. In 1993, Jacobs left the board to become a full-time employee of the food bank. She oversaw fundraising, marketing and communications efforts, as well as food donations, partner agency relations and several other re-
sponsibilities. Jacobs has also been instrumental in connecting the family of the late singer and anti-hunger activist Harry Chapin with the food bank. In 1994, the Chapin family gave the organization permission to rename the food bank in his honor. Local public relations professional Jody Van Cooney attests: “She’s been the ‘mainstay’ all these years for the Harry Chapin Food Bank of Southwest Florida, as well as the primary contact for all the businesses in the 5-county area. She will be deeply missed.”
B. Pat O’Rourke influenced many local businesses My story involving B.Pat O’Rourke was pivotal for my business. Because it involves B.Pat, however, I think it’s a “typical” story that is a small echo of the many stories involving B.Pat in his role with the Lee County Economic Development office for 20 years. I moved here to work for Breeze Newspapers almost 18 years ago. My boss told me one of the smartest ways I could get to know the local business community was by joining one of the local Rotary Club chapters.
At the time, I had no idea what sage advice that was: I joined one of the chapters in Cape Coral and B.Pat was a member of the chapter. I got to know him, along with the other chapter members, over the next several years. When I stepped out of Rotary eight years later due to family reasons, many of those forged relationships continued into the next chapters of my life, many in unexpected ways. Move ahead to 2008—I’m having lunch with a local business
Gene Landrum inspires area’s new entrepreneurs Hodges University Professor Emeritus and long-time Naples resident, Dr. Gene Landrum, is a noted entrepreneur and author. A role model and startup specialist, Landrum has taught graduate-level entrepreneurship and marketing courses at Hodges, spoken at the U.S. Capitol and appeared on thousands of radio and TV shows. As a businessman, Landrum launched five firms with three exceeding $100 million in revenues within three years; the most noted being the Chuck E. Cheese chain of family entertainment restaurants. Landrum was the first Presi-
dent of Chuck E. Cheese, opening the first prototype store on May 17, 1977. He personally oversaw the design, business planning and creative elements for the first 100 stores. After years of interacting with entrepreneurial wunderkinds he wrote a doctoral dissertation entitled “Innovation - What makes the great tick.” This led to writing 18 books, including Entrepreneurial Genius and The Power of Passion. As a keynote speaker, Landrum always hopes to inspire the next generation of entrepreneurs. He is a great motivator, informative and witty.
Years ago, when I met him the very first time, I asked him to serve as the keynote speaker at the luncheon for the first all-day entrepreneurial seminar in Southwest Florida. Without missing a beat, he kindly agreed to do this for a total stranger. At the luncheon, he had the audience “eating out of his hand.” He shared with audience members how he has always had the entrepreneurial spirit and enthusiastically advised the group of eager “students” of all ages to never give up, always think “outside the box” and be passionate about what you do. That is Dr. Gene, indeed.
Submitted by Karen P. Moore, Publisher, SWFBT
community leader: B.Pat suddenly appeared at our table. He knew my lunch companion (who DOESN’T B.Pat know?) and literally invited himself to lunch and told me to pay for it. For real. It was well worth it! He gave me some of the wisest advice I’ve ever received—because I took B.Pat’s advice, my fledgling business was literally able to survive the recession. Truly. I will ALWAYS be grateful to B.Pat. Now that you’re “retired,” let me know when I can buy you lunch, ok?
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Southwest Florida BUSINESS TODAY
Tuff Shed opens in Fort Myers Tuff Shed, America’s leading supplier of storage buildings and garages, has opened a new location in Fort Myers. This location, which is now officially opened for business, will serve Lee County and the surrounding area. The Fort Myers sales center is the sixth and most southern factory-direct Florida location for Tuff Shed. General Manager Alan Marsh looks forward to the opportunity to serve the area. “There isn’t a competitor around us that has the ability to deliver and build on site like we can,” says Marsh. “We’re looking forward to being able to grow and better serve the community with an unmatched product.” Privately-held, Denver-based Tuff Shed is on a five-year roll of year over year sales growth of at least 15 percent. Currently, the company is projecting more than $250 million in 2016 sales, an all-time high for Tuff Shed. A network of 45 Tuff Shed manufacturing facilities allows the company to service customers across 36 states. Assortments of Tuff Shed storage buildings, garages and recreational buildings are on display across the country in 115 Tuff Shed factorydirect locations (including the factory
locations) as well as in nearly 1,300 Home Depot stores. Tuff Shed products include wooden backyard storage sheds, larger commercial storage buildings, garages and cabin shells. The company works with its customers to design and accessorize buildings, then pre-fabricates key building components at its manufacturing facilities so it can deliver and install buildings on the customer site. Over its 35 years, Tuff Shed has designed, fabricated and installed more than 900,000 buildings and will surpass its one millionth building in 2017. The sales and design center in Fort Myers is located at 11351 South Cleveland Avenue, on the south east corner of Highway 41 and Flowers Drive. The location can be reached by phone at 239-275-4124. Tom Saurey founded Tuff Shed in 1981 in Rexburg, Idaho and moved the company headquarters to Denver in 1986. Strong sales and sustained growth have drawn industry praise for the enterprise. The Home Depot has twice recognized Tuff Shed as its Service Provider of the Year, first in 2007 and again last year. For more information, visit Tuff Shed online at www.tuffshed.com.
DECEMBER 2016
Rib City moves corporate HQ
Rib City has moved into its new corporate headquarters, located next to its Daniels Parkway location in South Fort Myers. Rib City corporate offices are now located at 6830-2 Shoppes at Plantation Drive in Fort Myers. This new office space encompasses 2,500 square feet and includes meeting and training space for Rib City employees. “We are excited to be able to house all of our corporate functions in one location,” said President Craig Peden. According to Peden, marketing, finance and management teams have moved offices to the new location. Founded in Fort Myers in 1989, Rib City is celebrating 27 years of operation in 2016. The national barbecue chain currently has 13 corporate restaurants in Florida with 10 locations in Southwest Florida and 14 franchise restaurants across the country including Florida, Washington, Colorado, Tennessee, Ohio, Illinois, Missouri and Virginia.
Rib City offers a menu of barbecued meats, specialized sauces and complementary side dishes, such as made-from-scratch baked beans and coleslaw. Rib City achieves authentic backyard barbecue flavor by slowly cooking baby back ribs and chicken over selected hardwoods, including Red Oak, carefully balancing heat and cooking time to seal in the distinctive Rib City BBQ taste. Meats can be topped with one of four secret recipe sauces: brown sugar-based sweet sauce, vinegar-based tangy sauce, Carolina mustard sauce and hot sauce. Additional menu items include fried okra, three-cheese fries, fried shrimp, coconut cream and southern pecan pies, and more. Rib City’s complete menu is available online at www. ribcity.com. Rib City is listed with the franchise registry, a list of franchise systems whose franchisees have the benefits of a streamlined review process for U.S. Small Business Administration financings.
LOOKING BACK, LOOKING AHEAD
Is now a good time to consider selling your small business? Wow—it has been 10 years since I purchased a Murphy Business & Financial Services franchise for Southwest Florida. I actually purchased one of the first franchises and we now have 175 throughout the U.S. and Canada, making us the largest business broker in North America. I guess you could say we have come full circle in the last 10 years. Back in 2006, the market was hot, money was readily available and the migration from the North was in full swing. There were plenty of decent businesses for sale but the baby boomer bubble of business owner sales was only beginning. It has been predicted that $10 trillion worth of closely held businesses will change hands in the next 10 to 15 years. That’s about 5 million businesses. When the Great Recession hit, many businesses took it on the chin and while many owners wanted to sell, money got tight and businesses became unsaleable for various reasons. The Business Brokers of Florida MLS system carried about 400 listings in 2010 but most went unsold. Once things turned around, the banks were again eager to lend and those businesses that survived returned to profitability and became desirable. Fast forward to today and the current market is much different. While banks want to lend, it seems the qualifying criteria has tightened recently. To get financing to
buy a business, buyers usually require relevant industry experience along with a down payment of 10 to 25 percent depending on the industry. Some lenders only allow a certain amount of their portfolio to consist of certain categories of business, such as restaurants. As of this writing, there were 79 businesses listed in Collier County and 14 of them were under contract. In Lee BY MICHAEL County, there were 159 busiPFEFFER nesses listed and 17 of those Guest Columnist were under contract. Inventories are low and demand is high. As a result, we are seeing the pricing multiples rise and in some cases we even have buyers out-bidding one another for choice businesses. According to BizBuySell, sales of small businesses jumped 15 percent in the third quarter of 2016 and have now reached their highest level since 2008. What does this mean for the small business owner? It means this may be a good time to prepare your business for sale. Interest rates are low, demand is high and inventory is low. However, as mentioned
above, many businesses go un-sold because the owners do not prepare. Less than 20 percent of owners have a formal exit strategy and a plan for life after selling the business. In fact, Price-Waterhouse Coopers found that 75 percent of business sellers “profoundly regretted” the decision one year later. Not because of the money they received but because they were not mentally prepared for the change in lifestyle. Are you ready? Ask yourself these questions: • Do you know what your business is worth? • How much does the business rely on you? • How well do your financial statements accurately reflect the performance of the business? • Do you know who your buyer is likely to be? • Do you know what you will do after you transition out of the business? If you would like help finding the answers to these and many other important questions, contact a Certified Exit Planning Advisor who will work with you and your professionals to develop a strategy that works for you. The time may be right for you. Michael Pfeffer is owner of Murphy Business & Financial Services-SWFL. He may be reached at mpfeffer@murphybusiness.com or (239) 444-1736 or visit www.murphybusiness.com.
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