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GREEN-RIDE KISD - CHIBA UNIVERSITY JOINT WORKSHOP 2013
1. Background To solve the recent urban traffic problem and the consequential ecological problems, It is vitally impor tant to improve public transportation to satisfy many kinds of users. So our Purpose is to know How to make the public transportation service more useful , usable and desirable.
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2. Process of research 2-1. Field Observation
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We did field observation for 4days. It was important point to focus on people's behaviors during their use of public transportation, such as tram ,train, bus ,even flathome and staitons. We observed various kinds of vehicles , many kinds of users. And after brief analyzing, We decided to focus on specific User, who are not able to use the provided system in a proper, unobstructed way. because there were pretty many user like this, more than I had expected. They are not a "minority user" anymore. In spite of that, the service is still not supporting their journey. At least, Users are feeling that they are not being supported from service provider. So, we observed this people again more deeply , following them, and sometimes I interviewed them. All people we talked to -if they were handicapped permanently because of a walking disability for example ,or like in a few fases just temporary by carrying a lot of heavy luggage.said, that they feel well in Public Transports as long they can recieve the support of other passengers, even if it sometimes wouldn't be easy to ask for concrete help because of shame or the fear to bother other people.
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2-2. Problem conclusion
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General observation Fig.2-2
We found out from second observation , that many users of public transports not only participate in but more strongly anticipate other user's support. In example, during getting on or off a vehicle in a proper speed, find a proper hold or more concrete carrying a walking aid - or just a big bag - off the tram. We defined, that all observed Users have the following needs or problems in common: 1) Usage of much space 2) Unability to move fast while getting on or off the vehicle 3) Only few areas or spots to stay in a vehicle
Target observation
2-2. our final proposal Fig.2-3
Analyzing works
Place : Kรถln International School of Design, Germany
Finally, We set our focus on improving "user-support-user" system There are 3 stakeholders in this servaice proposal; User who want others help ,
Date : 18th February 2013 - 22th March 2013
Department of Design, Faculty of Engineering, Chiba University Soyoung PARK
User who are willing to help and Public service provider. and we suggest below concepts for each stakeholders. 1) make "asking for support" way more natural and established custom in PulicTransports is desirable. 2) decrease people's inhibitions in offering support. Enourgage them to help users in specicif situations 3) give the PublicTransportProvider the possibility to show a special kind of social responibility for their customers. In addition, We worked out a concept that reflect these idea. We decided to call "The Green Ride" - which consist of the following two elements. The green bench. With the "GreenBench" we offer users, that are willing to give support to other people, the possibility to show their offer in an official and clear way. The GreenBenches are two-seat units and are related to a sign that informs the incoming passengers by a clear and simple message, that seating on this bench is reserved for people, that want to give support. The Green Benches are installed close to the doors in each exit area of the vehicle, so that supporters easily can stand up and give a helping hand. Due to the fact that the Green Bench is so close to the exit, there is also a benefit for the supporting user. The second element of our Concept is the "Green Call". Even when there is noone sitting on the green bench, in example late at night, when the tram is almost empty, users still have the possibilit to recieve support. By pushing a the GreenCall Button, installed both in the exit areas of the vehicle - and also in close range to each seat in the exit area, people that want to participate other peoples cooperativeness can gently draw attention to their wish. When pushed one of the GreenCall Buttons, several Lights on the corridor will signal, in which exit area support is requested. As an addition, a short sound will inform other passengers, that a GreenCall was made and will cause them to spend attention to the exit areas. A second set of green lights is installed in the outside of the vehicle - next to the doors, so that even people on the patform will recognize, if and where someboty inside the arriving tram is asking for support (maybe for gettign off the tram). Both Ideas strongly call upon the allready existing helpfullness of people. The whole concept is made to support and strenghten the users feeling of cooperation and increase all users sensibility for other peoples needs. The Green Ride shall not divide users in two different classes, but instead show, that the reciever of support can be a provider of support in a different situation.
3. About workshop with KISD students
KISD student are all so much friendly and motivated to learn Japanese culture and the design education of japan. That make it easy to exchange a idea and feeling each other students more activitively. And also I found they are pretty good in delivering their idea very clearly. It was very stimulating me and all japanese students.
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Idea development for design consept Fig.2-5 Proposal1 : "Green zonr" Fig.2-6 Proposal1 : "Green calls"
Organizations : Kรถln International School of Design, Germany & Chiba University, Japan