Sun Journal Profile 2003 section B

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Sun Journal, Saturday, March 8, 2003

Mid-Maine Communications When two halves make a whole

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ome people know Mid-Maine Communications as one of the state’s leading Internet Service Providers (ISP) and some people know them as one of the state’s fastest growing Telecommunications companies, but very few people know them as both. Why, you ask, is it important to know the full scope of the company? Because it is the diversity of the company that has allowed Mid-Maine Communications to become a successful company offering Internet and telecommunications services statewide. The success and growth of the company is directly related to its product diversity, a diversity that has made Mid-Maine Communications one of the leading providers of reliable high quality telecommunications and Internet services in the state today.

Mid-Maine Communications is a Maine based company with its corporate office located in Bangor and sales offices in Augusta and Portland. The company offers residential and business customers from Presque Isle to Kittery a wide array of quality Internet and telecommunications services. The company’s decision many years ago to offer both services helped create operational efficiencies and economies of scale that otherwise would not have existed. These economies and efficiencies were instrumental in facilitating the financial success of the organization and the corresponding growth that results from financial stability and independence. It is safe to say that the success of one of its business lines allowed the development and growth of the other, which fueled the overall success of the company.

The significant growth and continued success of the company has made it possible for Mid-Maine Communications to provide quality employment opportunities throughout the state. The company has grown from 32 employees in 1999 to over 100 em-

These folks comprise a good portion of Mid Maine Communications support staff, including its outstanding customer service representatives ployees today supporting its statewide business operation. “It’s a really good story. A small Maine company becomes successful providing Maine consumers with reliable Internet and telecommunication services.

The end result of the company’s success has been and continues to be quality employment opportunities for Maine people. It is a perfect example of Maine people working to support Maine people”, says Nick Winchester, Vice President of Sales and Marketing.

The growth and success of a Maine company is always good news for the Maine economy. How a company become a success is sometimes a mystery, but for one Maine company that mystery has been unraveled.

Now when you think of Mid-Maine Communications you will know of their two halves and know that it is in the diversity of those halves that Mid-Maine is able to be the progressive, stable and whole company they are today and into the future.

Mid-Maine Communications’ executive officers, left to right, Jason Gray, vice president, operations; Joe Donato, vice president, finance; and Nick Winchester, vice president, sales and marketing.

Internet Services:

Mid Maine Communications Accounting Department: From left: Rick Bilodeau, Kim Patterson, Wendy Dunton, Barb Gabri, Jeanee Smart.

Mid-Maine Communications is one of the state’s top three ISPs, offering state-of-the-art dial access Internet, email and web hosting services statewide. In 1997 Mid-Maine Communications entered the ISP market and quickly became one of the leading providers of reliable dial access Internet service known for its outstanding commitment to customer service. Since its 1997 entry into the Internet business, Mid-Maine Communications has continued to invest significant resources into the infrastructure that supports its dial access, email and web hosting services in order to ensure that its equipment is capable of supporting the demands of its evergrowing customer base.

The company recognizes that without the support of its customers, there would be no success story. As part of its customer centric focus, the company constantly monitors feedback from its customers in order to identify demand for new products and services. A recent result of customer feedback is the implementation of anti-spam and anti-virus protection for all Mid-Maine Communications Internet customers. These services will be included as part of the company’s already robust and extremely competitive XpressDial Internet service package at no additional charge.

Telecommunications Services:

Mid Maine Communications Network Operations crew: Front, from left: Brian Starbird, Gary Falls, Jason Keithly, Mike Yawdik, Dave Graffam, Steve McQuarry, Matthew Sellick.

Outside Plant crew and support staff: Rear Center: Cathy Morrill, Nancy Foley.

Rear, from left: Richard Peabody, Kanen Moffett, Budd Shain, John Monahan, John Jones, Mark Blethen, Rusty Walton.

Mid-Maine Communications got its start as the local telephone company for 26 communities in the greater Bangor area. The company continues to have deep roots in these small towns, providing personal service to the residents and businesses in these areas. It is their experience as a local telephone company in these 26 communities that gave them the confidence and expertise to begin expanding their telecommunications service offerings to new areas. In 1998 they started the process of building a fiber optic network between Bangor, Portland and Ellsworth covering over 175 miles. They installed digital voice switches and invested in DSL equipment statewide. In late 1999 the company began offering telecommunications services in Bangor and Portland. Today, Mid-Maine Communications offers voice, data, DSL and long distance services to Maine businesses in an additional 19 towns/cities throughout the state, including Ellsworth, Newport, Pittsfield, Waterville, Augusta, Lewiston, Auburn, Brunswick, Topsham, Portland, South Portland, Biddeford and Saco.

Mid-Maine Communications takes a proactive approach in helping business customers manage their telecommunications and data services. Their Account Executives provide personalized account management services to their customers long after the initial sale. The Account Executives work closely with their customers to help them tailor the right solution for their business and continue to monitor their customer’s needs to ensure that the current solution continues to be the best one to meet their needs. MidMaine Communications has a full suite of very flexible voice, data and Internet solutions with very creative and flexible pricing options.

It would appear that two halves make one great company!

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Construction

Gamache

&

By LINDA GALWAY Special Sections Editor

1945. “They were selling paint and began manufacturing Venetian blinds,” noted Jeannine.

“Their business was very successful with a reputation for quality.”

When oppportunity knocks, it’s probably best Since purchasing Gamache & Lessard in 1983 to answer. That’s what Jeannine and Ron Peyser from the only other of Auburn have discovowner, the Peysers ered. have added flooring As the owners of and greatly expanded the long-established the window treatment “Gamache & Lesaspect, striving to sard” — one of central maintain and exceed Maine’s premiere winthe same level of qualdow decorating and ity service started by flooring centers— the the original owners.

Peysers took advanThe Peysers are not tage of an opportunity the only relatives workin the early 80s and ing together. Their have never regretted their decision.

Founders of Gamache & Lessard brothers- daughter and son-inlaw, Amy and Chris Bi“Ron went to school in-law Alfred Gamache and Albert Lessard lodeau, have also joined at the New England the fold.

School of Art in Boston,” explained Jeannine.

“Everybody does everything,” noted Jeannine.

“He has an artist’s eye.” Although he had been “We all share the load.” working with Creighton Shoe in Auburn, his In addition to helping people decide what they background was in commercial art and decoratwant to do with their decorating schemes, “Amy ing. The shoe industry didn’t offer much in that and I do the sewing, Ron estimates and installs, direction, so when the couple had an opportunity Chris and Amy manufacture the cellular shades, to purchase Gamache & Lessard from then owner and Paul Chabot manfuactures pulls shades and Robert Cloutier, the Peysers agreed it was a perhelps Chris and Ron with installations,” she addfect match. ed. Sub-contractors handle floor and wallpaper “I was a stay-at-home mom, but always was installations, she added. artistically inclined and handy with a sewing maAs in the beginning, shades and blinds have chine,” she added. “Once we owned the business, been a mainstay of the business. At first, those I started coming to work and have been here ever early Venetian blinds provided privacy or light, since,” learning on the job and attending workbut not both; today’s blinds and shades are more shops sponsored by the vendors with whom they versatile, allowing light to diffuse into a room, do business. providing privacy and often saving a homeowner “We’ve more than quadrupled the bottom line 10-25% on home energy bills — money otherwise since we started,” Ron added of the 58-year-old wasted by drafty windows. company now located at 995 Center Street in Au“The cellular shades are very insulating,” burn. “The longevity of the business speaks for noted Ron, “as much as window quilts,” which itself.” are also available at Gamache & Lessard. “These Two brothers-in-law — Alfred Gamache and new cellular materials are rated by the governAlbert Lessard— founded Gamache & Lessard in

Lessard

ment for energy efficiency,” he added, noting that select.”

Gamache & Lessard is a certified fabricator for In addition to helping homeowners, GamComfortex Cellular Shades. ache & Lessard has a far-reaching reputation For those interested merely in an appropriate for commercial work. You can see it at the new window treatment, there are racks upon racks of courthouse on Lisbon Street in Lewiston or fabric swatches — solids, plaids, large and small at Central Maine Medical Center’s new heart prints, checks, stripes, ginghams and moires — to center. The Auburn Home for Aged Women, St. suit every decor imaginable.

Dominic Regional High School, Bates College, “We try to have a great selection,” said JeanGoodall Hospital, Rumford Hospital, the Portland nine, noting traditional mini-blinds, cellular Public Market, Bowdoin College, Bridgton Hosshades and ‘sheer-weave’ fabric shades are bepital and Franklin Memorial Hospital, as well coming increasingly popular, “especially when as numerous offices and financial institutions people want to diffuse sunlight into a room but across the state and beyond, have all benefited not totally block off all light.” The sheer-weave from their expertise. With the addition of a web shades come in varying degrees of intensity — the page and Internet sales, Gamache & Lessard tighter the weave, the less light comes through. products are available on the world wide web at Cleaning blinds isn’t such a terrible chore eiwww.windowdecorators.com ther. “Many now come with dust-guard finishes,” From top to bottom, Gamache & Lessard can Jeannine said. Otherwise, simply attach the soft outfit an entire room, including decorative and vacuum brush and use that to clean first one side, standard window hardware, homemade craft and then the other. accessories by Amy and Jeannine, wall coverWhether you choose blinds, shades, draperies ings and a variety of flooring options ranging or a combination, from ceramic tile to “everything is really laminates, vinyl and up to the person’s carpeting. Repeat taste,’ said Jeannine, business is a given. “but we have seen a “The customers trend toward brightkeep coming back er colors. People are because we provide becoming a little dependable services more daring with they can rely on,” fabrics. They’re also explained Jeannine. looking for easier “We back up our care, a functional products and have treatment — perhaps good ideas.” just a valance with “It’s not always fabric panels. Others the least expensive opt for a more comprice that sells a plete and dramatic job,” added Ron. drapery treatment,” “People want qualshe continued, “with ity, service and the style of the house someone to depend Paul Chabot, Ron and Jeannine Peyser, and their own tastes on.”

Amy and Chris Bilodeau. dictating what they

Custom Laminates

Their work speaks for itself

By BARBARA LIVINGSTON Freelance Writer

A

little more than a year has passed since Rick and Cheryl Breton moved their business, Custom Laminates to 995 Center Street in Auburn. And what a

year it has been!

“Our business has probably increased by 30 percent since we’ve been in this location,” said Jerimiah Morrisette, one of Custom Laminates’ designers.

“This location is so perfect for drive-by and walk-in traffic.

Many people never even knew where we were in Lewiston.”

But there’s much more to the enormous growth and continued success of Custom Laminates than just a great location. The word has gotten around that when someone wants a unique custom kitchen or bath that is of the highest quality and at a fair price, Custom Laminates is where they will find it.

When Elaine and Gary Hemenway of Lewiston built their new home, they wanted their kitchen and master bath to replicate not only the superior quality of the rest of their home, but also to reflect their own creative ideas and needs. “I went to three different vendors,” said Elaine, “and by the time I got to Custom Laminates I was so confused. I walked in carrying armloads of books and magazines to try to get across what I had in my mind. Bruce

Landry (another one of Custom Laminates’ designers) was so patient with me. He worked and worked with me on my ideas and he also had some wonderful suggestions of his own.

Together we worked out a kitchen and master bath that is exactly what Gary and I wanted and that complements our entire home.”

Elaine is proud of her home and with the superb quality of the craftsmanship of Custom Laminate’s work. “And to top it off, their service is remarkable. There was a slight problem with one cabinet door and they had it replaced in less than a week. We are happy to recommend Custom Laminates to everyone,” smiles Elaine.

Even though the quality and individualized service are well above average, their prices are not. “We go the extra mile for our customers,” says Cheryl, “but we always remain competitive pricewise. We invite people to shop around and compare and we’re confident they will decide to work with us.”

Custom Laminates Kitchen & Bath Center carries products from such top-rated manufacturers as Schrock, Candelight, Prestige and Merillat. And if a customer can’t find what they’re looking for from these lines, nearly

anything can be fabricated in the Lewiston shop, still located on Whipple Street, where they construct custom cabinetry, moldings, mantels and counter tops. The old showroom there is now used for seconds, damaged and discontinued styles that are sold at discount prices.

Be sure to make Custom Laminates Kitchen & Bath Center the place to see for your customized kitchen and bath needs. Visit them at 995 Center Street in Auburn or call 782-5791 for an appointment.

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

B3

Construction

Rick & his staff at Rick’s Swimming Along with the sale of pools, Rick’s Pools are excited to announce that the also carries the widely known & recompany has moved into their new & spected line of Vita Spas. A wide variexpanded showroom located at 1057 ety of spas are showcased in their new Sabattus Street, Lewiston. showroom. This allows customers to The move to a larger retail space, easily view the different spas & the right next door features each spa to their previous offers. location, was Rick’s carries completed this the top of the line past December. pool & spa chemiThe expanded cals to keep your showroom allows pool or spa in the Rick’s to provide best condition. their growing Rick’s also pronumber of cusvides other servictomers with a es, such as pool & wider variety of spa installations, pool & spa prodpool & spa servicucts and a greatly ing, pool openings increased park& closings, liner ing area located replacements, and in the rear of the free computerized building. water analysis.

Rick’s offers Tammy completing water analysis testing. Their service covcustomers a vaers the State of riety of above Maine, as well as ground and inground pool packages to most of New Hampshire. Regardless of choose from. They use their philosowhere you live, Rick’s can install the phy of “We take the time” with each pool or spa that’s perfect for you. prospective customer, explaining all The staff strives to achieve their motthe options that are available, so that to of “We take the time” to make sure the customer can get the best choice each customer’s needs are met before for their money. and after the sale. Having the right

Left to right, Brandon, Rick, Tammy and Brooks people in place is one step in making sure that they can achieve this goal.

We are confident that Rick’s has just that special combination.

Rick Beaudoin, the owner, has been working in the pool industry since 1979. In 1987, he took his eight years of experience & started the business.

Nine years later, in 1996, Rick opened up his retail store, which is open all year round.

After working several years behind the scenes for the company, Rick’s wife, Tammy, joined the company in a full-time position in 2001 to handle the bookkeeping & sales in the retail store.

Working along with Tammy is Betty Roy, the store’s office manager. Betty brings their customers over 14 years of experience in the pool & spa industry and has been a huge asset to Rick’s since joining the company in 1996.

Rick’s two sons, Brooks & Brandon, began working in the business with Rick during their school summer vacations and have since stayed on in a

full-time capacity since graduating from high school. They, along with the other returning crew members, work with Rick to continue on the tradition of providing quality products, service and workmanship to their customers.

Nothing provides greater satisfaction to the staff at Rick’s more than the prospect of a happy & satisfied customer. To continue to achieve this goal, they are always striving to learn more about their industry. The entire staff regulary attends training seminars and brings that knowledge back so they can better serve their customers.

That willingness to stay on top of new trends in the business allows Rick’s to provide their customers with the most up-to-date information possible.

With spring quickly approaching, Rick would encourage pool shoppers to start their shopping early. Rick & his staff would like to welcome everyone to come visit them in their new store.

Photos BY J.R. HANDY

Moreau Electric

“

By MIKE BOURGOIN Freelance Writer

Creating your path of least resistance.” In school you learned the path of least resistance is the path electricity travels when it goes to ground. The Moreau Companies have turned that into a successful business philosophy.

Their “path of least resistance” is an integrated system of companies that come together to make the process of designing, constructing, and servicing an electrical system as painless as possible.

The Moreau Companies started out in 1939 when Dominic J. Moreau started Dom J. Moreau Electric. In 1969 the company was incorporated as Dom J. Moreau and Son Inc. In 1970, the business was moved from Prospect Avenue to its current 711 Lisbon Street location. Most recently it was renamed as The Moreau Companies, this name change was made to better reflect

By diversifying, each company can concentrate on a specific aspect of the customer’s business. Because they are interconnected, The Moreau Companies can provide seamless communication and cooperation between the five companies.

To better understand these companies, it is helpful to take a look at who they are and what they do.

If a customer were having a building constructed, the first company they would most likely deal with would be Moreau Electrical Construction. The technicians at Electrical construction would sit down with the customer to determine the needs of the customer. Armed with this information, the Electrical Construction division could design and build the electrical system in question.

From there, the project can go in one of four directions depending on the needs of the customer and the construction schedule. The next step might be Moreau Fire Alarm/Security Service. Working from the plans designed by Electrical Construction, this division can install fire alarm systems, access control systems, and video security systems.

In short, they can provide answers to all of a customer’s security concerns. The HVAControls division would also work with Electrical Construction to install temperature controls and various other climate control systems. With their expertise, the technicians can install automated systems and integrated systems to operate climate control systems from a single point.

Companies today increasingly depend on computers and computer networks to conduct business. A poorly designed network can spell disaster for a company. Moreau Teledata prides itself on their ability to develop network-wiring solutions for any business needs. Teledata services provide fiber optic cabling as well as conventional cabling solutions. In addition to network wiring, Teledata can also install telephone and internal communication wiring. In recognition for his outstanding abilities, Paul D. Moreau was awarded the professional designation of RCDD. According to BISCI, the association that awarded it: “An RCDD is a Registered Communications Distribution Designer. The RCDD is a designation for individuals who

The Moreau Companies started out in 1939 when Dominic J. Moreau started Dom J. Moreau Electric. In 1969 the company was incorporated as Dom J. Moreau and Son Inc. In 1970, the business was moved from Prospect Avenue to its current 711 Lisbon Street location. Most recently it was reorganized as The Moreau Companies. the service it provides to its customers.

In it’s current organization, The Moreau Companies are actually five separate companies each serving the specific needs of their customers. These companies are: Electrical Services, Teledata Services, HVAControls, Fire Alarm/Security Services, and Electrical Construction. At first glance, this setup might seem confusing. This is however a logical evolution of the Moreau’s continuing service to their customers. This system of organization provides a “one-stop-shopping” approach to electrical services.

Dave Jacques, Denis Moreau, and Mike Smith look over plans for an upcoming project. demonstrate expertise in the design, integration, and implementation of telecommunications (voice, data, video, audio, and other low-voltage control) transport systems and their related infrastructure components. The RCDD designation is globally recognized within the industry.” This designation was awarded

by BISCI, an international association dedicated to providing the best in technical education. Headquartered in Tampa, Florida, BISCI serves 20,000 members in over 85 countries.

One of the last stops a customer might make would be Moreau Electrical Services. They are the company tasked with keeping everything running. They have a fully equipped service division that is available 24/7 for whatever emergency might arise. They are also the area’s only TEGG Service ® contractor. Derived from the word “integrity,” the TEGG Contractor strives to provide customers with the best in testing, service, and evaluation of electrical systems. TEGG Contractors can test the integrity and safety of a building’s power supply.

Using infrared and ultrasonic devices, Moreau Electrical Services can detect weakness in a power supply. Some of these weaknesses may only cause power loss while others might be potential safety concerns. In addition to these services, Electrical Services can also provide generator and uninterrupted power supplies (UPS).

As the service needs of businesses have gotten more complex, The Moreau Company has grown and evolved to meet the challenge. By offering this “one-stop-shopping” approach, Moreau has truly created a “ path of least resistance.

”

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Construction

Hammond Lumber turns 50!

Open house, special offers planned throughout the year

In

1953, Maine native Clifton “Skip” Hammond started in business with a three-man sawmill and a simple philosophy: saw straight, talk straight, and go the extra mile to serve his customers. While he did plan on milling a lot of lumber, he had no idea just how far his approach would take him.

Today, as Hammond Lumber Company celebrates its 50th year in business, it is one of the largest independent building suppliers in Maine. The sawmill continues to operate at its original site in Belgrade. There are seven retail stores selling everything from 2x4s and tools to kitchen cabinets and freshwater dock systems. Maine Pine Log Homes, a division Marc Ducharme helps a of the company, manufactures and markets complete building packages. customer complete an order Additionally, the staff has grown from the original trio to by phone.

Some of the crew at Hammond Lumber, left to right, Rich Van more than 250.

Valkenburg, Brett Buckley, Corey Pinard, Chris Seddon and Skip’s son, Donald, who is now company president, has Tom Skehan. masterminded the retail operation beginning with a store next to the sawmill in Belgrade in 1967. Skowhegan came on customers using the latest computer technology and board in 1975, followed by Farmington (’84), Auburn (’89), cabinet lines. In October, Hammond Lumber received Greenville (’91), Fairfield (’97), and Bangor in November of the Omega Cabinet Company’s Platinum Award as a 2002. Maine Pine Log Homes, which achieved record sales in top 10 Omega dealer, and it carries cabinets from 13 each of the past two years, began in 1987. other companies as well.

Overall, Hammond Lumber has posted record revenues In addition to its design service and the Kitchen, every year, except during the recession of ’91. Remarkably, Bath & Flooring Center, Hammond was off less than 1 Hammond offers free delivpercent that year while many ery within striking distance other building suppliers were of its stores, usually within closing their doors.

24 hours. There are also 12 That may have been our road reps throughout the greatest accomplishment of company (three based in all,” says Donald Hammond.

Auburn) who will come to a The Auburn store has concustomer’s home or job site sistently been one of the comto give free estimates, help pany’s top producing locawith decisions, trouble-shoot tions since opening 14 years any problems and monitor ago at the former site of Peter Byron Peters, flooring manager, shows samples progress.

Allen Lumber on the Poland to Briana Ham. Other services include Road. Under the leadership fast assembly of special of manager Marc Ducharme, have expanded gradually,” says the company president. “In window and door orders in Auburn has continued to Hammond’s own shop, which saves this business, it’s real easy to get ahead of yourself and slack prosper and expand. off on the fundamentals.” the time and extra expense of goIn 1999, the second floor He cites the Auburn store as an example of taking one step ing back to the manufacturer or was converted into the state’s at a time. distributor. Computerized custom largest kitchen, bath and “When we bought Peter Allen,” Hammond says, “we knew color-matching is available to cusflooring center. Covering we had a lot of work to do, starting with putting up a new tomers who don’t know the specimore than 9,000 square feet, main building and making strong connections with local fications of their old paint, and a the center now features more contractors. If our focus had been split by opening up other special pre-staining machine can than 40 displays of kitchens stores every year, we probably wouldn’t have been so sucapply stain to wood siding before it and baths, plus virtually cessful in Auburn. As it turns out, it’s one of the best birthis installed. Hammond is also the every kind of flooring imaginday presents we could ever have.” country’s largest dealer of Shoreable. In fact, flooring manThroughout 2003, all Hammond stores will be celebrating master aluminum docks and accesager Byron Peters says Hamthe company’s 50th birthday by hosting open houses and sories and will design a dock and mond offers more styles and featuring special offers. Dates and other details will be adboat-lift system for any freshwater The kitchen planners at Hammond Lumber, selections of hardwood than vertised in the local media. left to right, Susie Hague, Mike Pond and Stacy situation. Free delivery of the docks anyone else in Maine.

Hammond Lumber Company’s Auburn store can be is included, of course.

Davis; unavailable at time of photo, Sharon There are five kitchen reached by phone at 1-800-439-2826, 784-4009, or “We can see now that it’s good we MacKinnon and Roger Maloney design experts to work with 1-866-HAMMOND.

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Education

B5

CMTC offers training on 3D CAD and rapid prototyping Mechanical engineering, manufacturing, architectural, and others industries to benefit

CMTC computer classes allow students to learn computer modeling for prototypes.

AUBURN - John Brotzman, engineering manager for Bachmann Industries, a worldwide supplier of parts to the power industry, says 3D prototypes of new products are extremely important in his line of work.

“So much of our equipment is custom. It would be nice to show someone a model of what they are buying. Prototypes do draw your eye and you see all the details,” he said.

Fortunately, companies like Bachmann Industries now have access to customized training available at Central Maine Technical College (CMTC) that can assist them with individual research and prototyping projects.

In addition to offering 3D CAD training, CMTC, with funding from the Technical Colleges’ Maine Quality Centers program, has invested in two pieces of solid imaging equipment used in 3D printing, rapid prototyping and virtual manufacturing. The technology takes a three dimensional computer model and builds a prototype. It works by “printing” paper-thin layers of material such as plastic or plaster powder on top of one another to create the object.

The technology will also benefit students enrolled in several of the college’s programs such as architectural and civil engineering technology, mechanical engineering technology, and machine tool.

Currently, several local companies are taking advantage of free training offered by the college, with funding provided by the Maine Quality Centers program (MQC), an economic development

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initiative of the Maine Technical College System. The MQC program provides customized training at no cost to qualified businesses creating new jobs in Maine.

Participants in the project will receive about 80 hours of training, which will prepare them to design and build three-dimensional plans and prototypes. The training, which began in January, is expected to take six months to complete.

“Some companies I have talked to didn’t even realize the (rapid prototyping) technology was available,” says Michelle Lefebvre, corporate training coordinator at CMTC. Many, she said, still design products by hand. “The training will help them be more efficient in the design of a new

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product and help them speed up the process.”

The project is just an example of the kind of customized training offered by the Technical Colleges to businesses. Through its business and industry divisions, the seven Technical Colleges offer a variety of training services to businesses – from seminars to workshops to customized training programs. The training is delivered on campus or on site at a company and can cover computer training—including company-specific proprietary software — or customer service, academic coursework, safety training and other subjects.

Many companies have worked with the Quality Centers program to expand and train a new workforce. So far, the program has helped spark the creation of 7,118 new jobs, all full-time with benefits, at 149 companies.

In addition to CMTC, the seven Technical Colleges include Eastern Maine Technical College in

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Bangor, Kennebec Valley Technical College in Fairfield, Northern Maine Technical College in Presque Isle, Southern Maine Technical College in South Portland, Washington County Technical College in Calais and York County Technical College in Wells. Off campus centers are located in, East Millinocket, Ellsworth, Belfast, South Paris, Caribou, Houlton, Dover-Foxcroft and Bath.

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For more information on CMTC’s rapid prototyping go online at www.cmtc.net/3dprinting or call 755-5256.

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Education

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Don’t miss your opportunity to talk about your business and your employees in PROFILE 2004!

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Education

Andover College -

“

R

gree in applied science programs in Accounting, Business Administration, Computer Technology, Criminal Justice, Early Childhood Education, Medical Assisting, Medical Transcription, Office Administration, Paralegal Studies and Travel and Tourism often report back to the college’s placement coordinator to share their successes. One student recently wrote, “I have moved to Florida and have just landed a job as executive assistant to the president of (a regional medical center). It’s my dream job and the salary is excellent. I want to thank you for the opportunity to update my skills, challenging me to do my best and giving me the confidence to seek out just such a position.”

Other students take a longer path to finally arrive at their dream jobs. “I am assistant to the director of nursing…It took me a while to finally get a job in a hospital (which is where I knew I wanted to be), but the wait was worth it. So was my education. I know it played a big part in my getting this job.”

But getting jobs is not the only reason students attend Andover College. In fact, in a recent survey, the majority of students surveyed reported that personal satisfaction was the reason they had enrolled at Andover College. One student summed it all up saying, “I just needed to do something for me. Going to college was something I always wanted to do, but never thought I could.”

Andover College specializes in serving the non-traditional student. Nearly 40 percent of the student population is over 30, and only 12 percent is under 20 according to population statistics recently compiled by the college.

Fifty-one percent of the students enrolled at Andover College attend evening classes. When asked “Why such a large evening population?”

College President Marylin Newell noted, “Our schedule allows evening students to take two courses a term by attending classes two nights a week, and our classes run year-round. So, generally speaking, students who are continuously enrolled are able to actually finish their associate’s program within two years.”

Conveniently located at 901 Washington Avenue in Portland, Andover College has been serving Maine with career-based educational programs since 1966. For more information, contact an admissions representative at 207774-6126.

“ ”

“I wanted to move ahead in a career...and Andover College offered great programs.

I expected finances to be a real problem going back to school, but they walked me through the financial aid process and there was no problem at all.”

Education for the real world

ecently layed off, between jobs, returning to the workforce, looking for a better job, wanting for that promotion or simply seeking to have a better life? Andover College students are a diverse group of people. Single moms, working dads, recent high school graduates - these are the profiles of Andover College students. They come to college for a variety of reasons, and each has a unique story.

One single mom reported, “I was let go from the company where I worked when they decided to reduce their workforce. I needed to learn to do something else. I had always been interested in the medical field, so I enrolled in the Medical Assisting program at Andover College. After I finish my studies, I will be able to work in a doctor’s office helping people.”

Already working in her chosen profession, a middle-aged mom said, “I was already working in the early childhood field, but realized I needed a degree in order to be able to do what I really wanted to do, so I enrolled in the Early Childhood Education program at Andover College.”

Working full-time while earning a degree is not unusual for Andover College students as evidenced by the following report that reflects the stories of a number of evening students: “My company requires that you have a degree before you can be promoted. Andover College’s eight-week courses made it easy for me to go to school while working, raising my family and having a life. Now I have the job I want.”

Andover College dedicates itself to providing a positive learning experience through which students can develop or enhance skills and competence that lay the foundation for career success.

“Seeing students achieve their personal goals is what makes what we do each day worthwhile,” according to Renee Roach, director of education, who added, “Faculty members at Andover College are truly interested in students as individuals. They work closely with each student and volunteer in the college’s Academic Assistance Center to provide additional tutoring outside of the classroom.

Andover College is small enough to give individual attention to those who need it.”

Graduates from the college’s associate de-

Andover College really changed my life.

Vicki Michaud, business owner, Andover graduate

re you considering college for the first time, or are A you thinking about going back to further your education?

With nine programs of study, and Associate Degree and Certificate programs, students of all ages and educational backgrounds find Andover College can meet their needs.

And, Andover College offers day and evening classes with weekends off so you have time for a job and a life.

“

I chose Andover because of the small school atmosphere and knowing in 16 months that I’d be able to walk out and go directly into a Bachelor program.

“ ”

Jared Mitkus, Andover graduate

Classes start March 24th.

Call today and see how Andover College can change your life!

901 Washington Avenue, Portland, ME 04103

1-800-639-3110 or 207-774-6126 www.andovercollege.edu

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Education

FAME

The people to see when education costs loom

By MIKE BOURGOIN Freelance Writer

As jobs become more complex and technology becomes more advanced, a college education becomes more of a necessity. Unfortunately, the volume and complexity of paperwork involved in applying for financial aid can be overwhelming, mystifying, and in some cases terrifying.

Fortunately for the people of Maine, there exists an organization that can demystify the process and help to relieve the anxieties associated with applying for financial aid.

That organization is FAME, the Finance Authority of Maine. FAME is the one-stop shopping place for students looking to further their educations. FAME works with the business community, students, parents, and schools, to provide assistance with scholarships and financial aid.

Many businesses and organizations will offer scholarships to college bound students. Some of these may not be well known or widely published. Consequently, qualifying students miss out on opportunities for additional financial aid. FAME works with these businesses to publish information on these scholarships as well as the qualification criteria. This cooperation benefits everyone, the students have access to more aid to lessen the financial burden, and the companies can more easily give back to the community.

For parents, financial aid applications can be scary.

Parents want to help their

children get the most financial aid possible but don’t want to overlook some detail that will deprive their children of assistance. To help alleviate this stress, FAME works with the students and parents. FAME starts early with students by hosting career exploration sessions at the

middle school level.

These sessions help to determine what classes’ students will need to prepare them for college. As students move high school, FAME provides students and parents with a variety of tools to help with the financial aid process.

One of these is the publication “The Financial Aid Tool Belt”. This book boils down the complex terms and processes into easy to understand everyday language. This book helps take some of the mystery and stress out of the application process.

The staff at FAME also works with the parents. They

are available for one on one conferences with parents and students to discuss various options. The staff at FAME will discuss school selection and can also help families cope with fears of borrowing for their child’s education. Perhaps one of the most important services FAME provides is their counseling on borrowing. FAME staffers can paint a realistic financial picture and help the family determine what it can and should borrow.

By doing this, the student is not faced with a crushing debt load from student loans upon graduation and parents are not saddled with huge supplemental loans.

FAME can also help families explore other options to borrowing While high school students comprise the bulk of college admissions, FAME also caters to a rapidly growing segment of the college population – the nontraditional student.

Nontraditional students are students who have not gone directly to college from high school. Some of these people went directly into the workforce, they may have started a family, or they may be continuing a college education after a long absence.

Whatever the reason, FAME can help these students navigate the complex maze of the application process.

So, if you are a parent searching for financial aid on your college bound student or a parent who is college bound, contact FAME. The staff there will make the process as easy and painless as possible.

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Connecting you with your community

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Recreation

By DONNA KEENE ROUSSEAU Freelance Writer

T

hose who trot on over to Whorff Stables in Topsham can clearly see that it’s a horse lover’s haven and run by a woman who truly loves all animals.

Driving up the driveway, visitors will see an Excursion with “Giddy Up” license plates and goats, acting like dogs, rushing out of the barn to greet them. Sixteen well-kept horses are grazing contentedly nearby. They include Magic, the newly acquired black stallion; Hank, a Belgium work horse; Belle, Sigmund and Casper, quarter horses; Blueberry, a grade horse; Thunder, a palomino; Keebler, Dolly, and Snowy, miniature horses; Lady and Nutmeg, paints; Montana, a warm blood; and Midnight

Whorff Stables Edition, a Tennessee walker.

What visitors might not see at Whorff Stables, located 5 1/2 miles down the Lewiston Road from the Topsham Fair Mall, are the 170 acres of wooded trails.

“Since we’ve got so much space, we often let the horses run free on the farm,” stated owner Rhonda Borski-Whorff.

By appointment, she offers guided trail rides.

“It’s just so gorgeous and peaceful out there riding in the woods, and we have so many trails,” she said. When the temperature is above 40 degrees, Borski-Whorff or one of her helpers will take up to four riders at a time out on the trails for a one-hour ride. “If I’m dealing with experienced riders, I will take five or six riders, and the lab dogs usually come with us, too,” she commented.

The cost is $30 for the one-hour ride, and that includes a quick instruction session by the barn before they head out. “Not to worry -- greenhorns get longer instructions and the

Hank, the Belgium work horse, pulls the sled while his farm pals watch.

Above left, Sigmund, looks on.

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tamer quarter horse,” explained the stable owner.

Rhonda Borski-Whorff with Thunder.

After 10 years of running the stable, she has gotten out of giving in decorating the carriage and her tuxedo outriding lessons but still offers pony fit. The cost of using the stallion and carriage rides for kids at the barn every Saturday from 11 a.m. until 2 p.m. and at Bath Shopping Center for three hours at a wedding is $500. For those hoping to use the horse and carriage for a prion Sundays from noon to 4 p.m. No appointvate romantic ride to propose to their girlfriend ments are necessary, and the rides cost only $5 or for a special wedding anniversary, the cost is for a 10-minute ride. $100 for one hour.

Borski-Whorff also offers sled or wagon rides Borski-Whorff said that her busy time of year year round. Hank will either pull the sled, a starts with April vacation and runs through flat platform on runners which holds up to August. She strongly suggests that those wantsix people, or the wagon, which holds up to 10 ing to book her horse and carriage for weddings people, for an enjoyable one-hour ride for $10 and other horses for birthday parties and wagper person. Hank and his wagon are already a on rides call soon to reserve their spot. familiar sight in Bath, where the horse-drawn She can be reached at 207-353-2122, but since wagon gives passengers a scenic tour of the city every Sunday from noon to 4 p.m. from the Bath she puts in 12-to-14-hour days at the stables, expect to be greeted with this recording: “I can’t shopping Center. come to the phone right now because I’m out Whorff Stables loves to help celebrate birthgiving my horses hugs and kisses.” But hay, day parties, too. Kids can spend the day at the don’t worry, she’ll gait right back to you. farm with the goats, hens, chickens and of course, horses. “We’ll give pony rides for an 1133 Lewiston Road hour with two miniature horses and include Topsham the cake and ice cream,” noted Borski-Whorff, Rhonda Borski-Whorff, owner adding that she and two of her horses can also 353-2122 — 798-1545 (cell) come to the birthday child if the party is within a 40-mile radius of the Topsham stable. “It’ll still cost $125, but will only include the onehour pony rides,” she said.

Whorff Stables can also get the wedding party to the church on time in style, thanks to the recent purchase of a black stallion and white carriage that holds five people. “We’re very excited to start offering this service within a 40-mile radius since nobody in this area does it, and there seems to be a big demand for it, judging from all of the calls that I’ve received,” the stable owner said.

Besides transporting the wedding party to the church or reception, she said the horse and carriage could also take wedding guests to the church from the parking lot. Borski-Whorff said she’ll try to incorporate the bride’s colors

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207-784-7045 ext. 1120 • 1-800-482-0759 fax 207-784-5955 • email: johndavis@sunjournal.com P.O. Box 4400 • 104 Park Street Lewiston, Maine 04243-0440

B10

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Technology

Oxford Networks

looks forward from sound financial footing and local service

W

hen Craig Gunderson, Oxford

tions are having trouble keeping

Networks’ new chief operating

stock prices afloat, Oxford has pur-

officer, arrived here from Min-

sued measured growth strategies.

nesota, he moved into what he saw

As a result, it has been able to ex-

as a leadership role in the telecom-

pand and offer new services. These

munications industry. “Many companies want to put their

include building its own network

head in the sand, wish for the good old days and not deal with

in Norway/South Paris, directly

changes in the industry. Oxford Networks is a company that

competing with Verizon. Through

understands the situation today.”

this type of investment, the com-

Gunderson sees Oxford as a company with a long-term strategy and compelling future. “This is a company with a balance of people and business values. It’s not a traditional phone company.”

pany remains solid and has similar plans for future growth.

“When you listen to customers, you know what they want,” said Rick Anstey, presi-

These values

dent and CEO. “Local

have allowed

service is critical.

Oxford to ex-

They want to do

pand from its

business with

origins as an

Maine busi-

independent

nesses. Oxford

telephone

Networks is

company to

committed to

a communica-

maintaining local

tions company.

Oxford Networks encompasses several business units under the

service. We have local technicians living and involved in the communities we serve. We

parent name. These include the

think this is one of the reasons our

highly successful Megalink Internet service, with web host-

service results are among the best

ing, site design and video streaming, Oxford Telephone and

in the nation.”

Revolution Networks, a fiber optic network extending from Bangor to Portsmouth.

Oxford Networks’ has over the past few years exercised smart growth. When many of the giants in telecommunica-

“This is part of our values at Oxford,” added Mr. Anstey. “Our people make the difference.

They are empowered to do what it takes to provide exceptional service to customers.”

Oxford Networks staff and management are ready and willing to help you with all of your telecommunications needs for both home and business

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Education

B11

Mid-State College combines courses, careers

By DENISE SCAMMON Staff Writer Mid-State

College

Perhaps the most attractive asset of the College is its atmosphere of close cooperation between students, faculty, and staff. Mid-State students benefit from the personal attention that results from an

can

average class size of 12. “Make a decision now that will change your

provide you with the tools

future. The investment you make in education will repay you more

you will need for personal

over your lifetime than any other.”

advancement and profes-

Mid State College’s mission says it all: Mid-State College is com-

sional success in our 21st

mitted to providing its students with opportunities to acquire the

century economy. “All of our

College’s

knowledge and practical skills needed to succeed in today’s com-

education

puter-oriented businesses and in the allied health field. We believe

and training is focused on

this can best be done by offering courses of study at affordable prices

your being better able to

in an atmosphere conducive to learning.

widen your options and advance your capabilities for

Mid-State College 88 East Hardscrabble Road Auburn, ME 04210 (207) 783-1478 / 1-800-950-8686 www.midstatecollege.com

success in the modern job market. Mid-State College graduates become successful employees because the college is able to help prepare them for the demands of that job market: not only with technical skills,

�����������������

but self-confidence, adaptability, and the ongoing ability to learn new things in a constantly changing

The Mid-State College Campus on Hardscrabble Road in Auburn has easy access to the Maine Turnpike just one short block away.

world,” said Stacey Robertson Wise, president of Mid-State College.

Mid State College a private, non-denominational, co-educational institution, has a solid history starting in 1867. It was chartered by and incorporated in the state of Maine as a domestic corporation, and is governed by an Executive Board. It is authorized by the State of Maine to offer the Associate Degree in Applied Science and accredited by the Accrediting Council for Independent Colleges and Schools in Washington, DC to award certificates, diplomas, and Associate Degrees.

Mid State College offers programs that lead to jobs. “Our placement service has a strong connection with area businesses. You’ll find that we often have job listings for entry-level, paraprofessional, and professional openings,” said President Wise. “Many of our courses provide opportunities to learn by doing, including the internship, specially designed to combine work experience with career preparation.

Research has shown that over 70 percent of students nationwide who have a job after they graduate had internship experience.”

Mid State College is aware that changes in technology occur at an amazing rate.

“Computer software and hardware developers and manufacturers upgrade their products often to reflect the demands of our in-

creasingly computerized society. Throughout your studies you will be required to study new products and trends in the industry using current literature and Internet resources,” said President Wise.

Students enrolled in the Computer Support Specialist program at Mid-State College will be able to design, build, and install computer

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networks; maintain, upgrade, and troubleshoot computer systems; and provide technical and help desk support. The Maine Department of Labor reports that the field of computer support specialists is one of the fastest growing in the state. By 2005, openings in this field will have increased by 79.7 percent. The average wage in this field is $15.98 per hour.

“We update our curriculum and its’ technologies every year to reflect changes in the job market, both through employer Advisory

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Boards and through many faculty members who practice what they teach, to ensure that your learning has current applicability,” said President Wise.

“But at least as important, we are also small enough to be able to provide individual attention to the specific needs of yourselves as individual learners.”

Mid State College offers flexibility and convenience. “Our six specially scheduled terms require only eight-week commitments and let you begin classes almost any time of year, with courses offered

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both day and evening,” said President Wise.

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B12

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Employment

LiveBridge - creating links between businesses and customers W hile many companies downsized or closed their doors in 2002, LiveBridge has maintained steady growth, now employing a staff of 500 employees.

In 1988, Pat Hanlin, president of LiveBridge, opened a small eight seat Call Center in Portland, Oregon, relying on determination, enthusiasm and a commitment for success. Over the last 15 years, LiveBridge has expanded to include Customer Contact Centers throughout the United States and Canada, as well as a Call Center in both Jamaica and India. The Lewiston LiveBridge Center, opened in June of 1998, has tripled the number of staff in the last three years, now maintaining approximately 500 emAmber Laviolette, daytime receptionist; Keith ployees.

Lowndes, interviewing assistant; and Lisa Crowell, Many companies outsource their night receptionist, pose in front of the LiveBridge customer service, sales or technical logo displayed in the receptionist area. support and the call center industry has rapidly expanded to meet this such as Sears, Bank One, Fleet and Genuity. growing need. LiveBridge sub-contracts with While many companies downsized or closed different nationally-known companies to proin 2002, LiveBridge’s workforce and client base vide a “bridge” or live link between businesses expanded. When many of the production and and their customers. Our business is uniquely labor industries were phased from the Maine situated to offer today’s industry leaders economy, there was a large increase in distrained live personnel to accommodate their placed workers. The skills many of these people customers with immediate, real-time answers, had acquired over the years were no longer help develop effective marketing campaigns marketable in the changing economy. Over the and supply emerging technology. LiveBridge years, LiveBridge has benefited from hiring provides services for many high profile clients many “displaced workers” who have discovered a new career in the emerging technical industry.

In 1998, Armand Polito, Jr., had worked for 17 years in a large paper mill located in Southern Maine. When the mill needed to downsize by 200 employees, Armand decided to accept the severance package and embark on a new career direction. Part of the severance package included education to acquire new marketable skills and Armand decided to pursue a certificate in computer technology. In November of 2000, Armand started work at LiveBridge as a BridgeRep, Anne Wilson, pictured left, operations manager, working on the phones completing sales for consults Michele Dion, resource development a credit card company. At that time LiveBridge was expanding and needed another manager, regarding employment person to help meet the demands in the Sysopportunities at LiveBridge for Spanish tems Department. After six weeks of emspeaking representaives.

ployment, Armand was promoted to Assistant Systems Administrator. Today Armand is the evening technical resource, keeping the information systems running smoothly. After 20 years working in Maine’s mills, Armand changed his career direction to enter and succeed in the fastpaced, expanding technical service industry.

Many current valuable employees choose Pictured from left to right are Jeannette Manley, site trainer; Craig Rivas, team leader,Sharon Cullenburg, project manager; Rich to stay home while their children were growing Little, team lead; Judy Duncan, team lead; Amber Laviolette, up or ran a business day receptionist; and Ron Evans, regional employee relations from their home. Jeanmanager from Ottawa. Evans presented the training module nette Manley ran her “Drug and Alcohol Abuse in the Workplace.” own daycare out of her home when her children site trainer. Willingness and a positive attitude were younger. When Jeannette applied for a have made Jeannette succeed within the corpoLiveBridge Customer Service position, she had rate structure after being a homemaker for 20 never worked outside of the home. Jeannette years. started training to work on the phones in June Craig Rivas started working with LiveBridge of 2001; she exceeded her own expectations and in November 2001 because he wanted to work was awarded Employee of the Month for both for a company with potential for advancement.

July and August. At that point, Jeannette was Craig had worked in the call center industry the first employee to receive the award twice but the company he was employed with started and was promoted in November to assistant to downsize and career opportunities were limited. After working on the phones for approximately one year at LiveBridge, Craig was promoted to Team Leader. LiveBridge is starting a Spanish Speaking Customer Service Support Project for a nationally known company and Craig is bilingual; Craig’s career growth has been enhanced by his valued language skills.

As Maine changes focus in employment, LiveBridge is ready to meet the challenge and grow, providing career opportunities and room for advancement in the service industry. Jeannette Manly, Armanda Polite Jr. and Craig Rives have found a “second” career with LiveBridge; they all started on the phones and consequently, know the business Pictured from left to right are Jeannette from the inside out. The company “walks its Manley, site trainer, who reviews information talk” when it comes to promoting from within about the Spanish Speaking Project with and Lewiston LiveBridge is a shining exCraig Rivas, team leader, while Armand ample that there are professional opportunities in Maine and strong career paths do exist Polito, assistant systems administrator, within Maine companies. supplies technical support.

753 . 1440

www.livebridge.com

Making strides in a vital community . . . .

Bates Mill Complex recruiter-lewiston@livebridge.com