Sun Journal Profile 2003 section D

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Sun Journal

Saturday, March 8, 2003

eiger G celebrates 125 years of community

Manufacturing

By Donna Keene Rousseau • Freelance Writer

T

his summer, Geiger, an internationally recognized, leading manufacturer and distributor of calendars, diaries, advertising and promotional specialties, will pitch a large tent on their property located on Mount Hope Avenue in Lewiston, prepare a family-style B-B-Q and say a little prayer for “just enough” sun to celebrate their 125th anniversary. Together with employees, a sales force from across the country, vendors, family members and dignitaries, it will be a celebration the Geiger family shares not only with its employees, but with the Lewiston-Auburn community and, indeed, the State of Maine. From the day Andrew and Jacob Geiger hung their first “Geiger Bros.” sign above the door of their print shop in Newark, New Jersey in 1878, commitment and family, immediate and extended, have served as the cornerstones of Geiger’s success. Four Geiger generations have guided the company from its earliest days, through 1955 when home base became Lewiston, Maine, to the present, when company sales for 2002 were calculated around $125 million. “Through it all,” says Gene Geiger, company president, “the loyalty and commitment of our 500-plus associates and 400-plus sales partners have enabled us to handle the changes and get better in the process. There is no more important business process than the growth and development of each person – and the collective commitment to the company and its goals.” In the company’s document entitled, “The Geiger Way”, Geiger’s commitThis is an undated photo of Governer Edmund S. Muskie at a ribbon cutting ceremony, with Ray Geiger on the left. ment to community is clear. “We give back to our community. Our strengths are tors. Geiger’s own Adopt-A-School partnership with ty’s future as well as that of the nation and the world. drawn from the place where Montello School, bolstered by the hundreds of volunWhat little good we do today can have a far-reaching, we live and work. As a company, and as individuals, teer hours provided by Geiger employees, continues positive impact long after we are gone.” we seek to be leaders in education, charity, and civic to thrive after more than fifteen years. He has served The success of 125 years in the promotional and affairs.” The evidence of their commitment lines the as the chair of the Maine State Board of Education and advertising specialties industry illustrates his point hallways and graces cabinets throughout the Lewisis the recipient of the Distinguished Service Award beautifully. On the occasion of Geiger’s 125th anniverton facility, volunteer and fundraising awards and Winner form both the Maine School Superintendent’s sary, past president, Raymond Geiger’s message at the plaques all attesting to the fact that Geiger. is a proacAssociation and the Main School Board Association. company’s 100th year anniversary is remembered: tive leader in building a strong State of Maine. “Geiger has enjoyed continual growth, success, and “This important milestone in the history of a comFor Geiger, building a stronger community involves prosperity over the last 125 years due in great part to pany is a jewel that reflects the hopes and dreams, the development of individuals beyond the workplace our employees and the strong, healthy relationships heartaches and sufferings, joys and satisfactions of and in the classroom. Executive Vice President, Peter that have been built as a result of community involveall the people who made it possible. It recalls for us inGeiger, is the founder of Maine’s “Adopt-A-School” ment. Maine’s people are its greatest resource. By sights into those who guided our destiny through the Partnerships, a program designed to mentor children working with our youth, we invest in our communigenerations - …” and support the classroom efforts of Maine’s educa-

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Connecting with you and your community since 1847.... Over a quarter of a million donated dollars. Hundreds of hours of employee community service. These are just some of the organizations throughout our market that we work with each and every year. Abused Women’s Advocacy Advocates for Children American Cancer Society American Heart Association American Heart Walk American Legion Post #31 American Lung Association American Red Cross Androscoggin County Chamber Androscoggin Home Health Services ~ Tulip Trek Auburn/Lewiston Rotary Auburn Community Band Auburn Fire Department Auburn Police Department Auburn Police Union Auburn Running Club Auburn Suburban Little League Auburn Winter Festival Auburn Youth Hockey Balloon Festival Bethel Chamber Biddy Basketball Big Brothers/Big Sisters Bolster Heights Boys and Girls Club Calvary Christian Academy Catholic School Week Central Maine Healthcare Chamber of Commerce CMMC - Tree of Love Daredevils Travel Football Edward Little Grandstand Elm Street School Festival De Joie Forum Francophone Des Aff Fresh Air Fund GA Humane Society (SPCA) Girl Scouts Good Shepherd Food Bank Great Falls Shootout Habitat for Humanity Hippach Field in Rumford Home Run Derby Jazz Workshop Jim Giasson Invitational Kiwanis Club/Lewiston Kora Shrine Circus L/A 5K Bridge Run L/A Arts Performance L/A Children’s Chorus L/A Youth Soccer LAYSA/ L/A Youth Soccer Leavitt Area High School

Leavitt Music Boosters Lewiston/Auburn Travel Hockey Team Lewiston Fire Department Lewiston Fire Department ~ Fire Prevention Lewiston High School Lewiston High School Memorial Garden Lewiston Police Athletic League Lewiston Recreation Department LHS Hockey Boosters Liberty Festival Lions Club Lisbon Football Little World’s Fair Lobster Bowl Classic Longley Craft Fair Lost Valley Handicap Skiing Maine Caring Families Maine Council/Economic Education Maine Cycle Club Maine Handicapped Skiing Maine Music Society Make A Wish Foundation March of Dimes Moontide Water Festival Nature Conservancy New Auburn Little League Oxford Plains Speedway Performance/Playbill Planet Kids/Auburn Mall Public Theatre Red Cross River Valley Merchants Ruffed Grouse Society Salvation Army SCORE Sisters of Charity/Health System Special Olympics St. Dom’s Booster Club St. Dom’s High School Temple Shalom Synagogue Center Thomas Lahey Foundation Tom Magno Ski Race Tri-Mountain Challenge Tri-Mountain Racing Tri-Town Knights Football United Way Events University of Farmington University of Southern Maine WGME YMCA YMCA ~ Softball Business One Pitch YMCA Teen Center YWCA

....We will continue connecting with you in 2003 and beyond! Catch us on the web! www.sunjournal.com 104 Park Street • Lewiston • Maine • 207-784-5411 • 1-800-482-0753 • 1-800-482-0935

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Finance

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Franklin Savings Bank’s Mt. Blue High School branch:

Serving the community By MIKE BOURGOIN / Freelance Writer

ety of member services to make banking easier. Community Credit Union offers online banking ommunity Credit Union has been to help manage your money. This banking serserving the financial needs of the vice allows you to down load information into Lewiston Auburn area for more than a software program like Quicken ™ to help you 58 years, and their commitment to keep track of your personal finances. service is just as strong now as it was when they Community Credit Union also offers direct started. deposit of paychecks along with direct debits. Community Credit Union offers a wide vaMembers can have a paycheck deposited elecriety of financial services and products to its tronically and make a loan payment all with out members whether the accounts are residenleaving home. Community Credit Union will tial customers or business customers. Credit also divide the deposit among your various acUnions are owned by members and are locally counts such as checking or savings. governed. The best part of this That means is that all the memthat imporber has to do is set tant loan this service up once decisions and it’s done autoare made by matically from that the credit point on. Communiunion and ty Credit Union also not by some offers no fee ATM faceless loan transactions at variexecutive ous ATM locations, in another it’s part of the Surf24 state. This network. local deciThe word “Comsion making munity” in Commucapabilnity Credit Union ity allows isn’t just part of the the credit name, it’s part of union wide their philosophy. latitude in Not only do they granting serve the comloans as well munity with their as the types products and serof loans ofvices, Community fered. Credit Union also If you’ve gives back to the just found community. One of the perfect these examples is The opening page of Community Credit Union’s home, Comthrough the Gerald munity R. Langelier Scholweb site: www.communitycreditunion.com Credit Union arship Fund. These can find the mortgage to fit your need. If you are scholarship awards that are given to college already own a home, Community Credit Union bound high school seniors. can help you take advantage of the equity with a Community Credit Union’s philosophy of home equity loan that can be used for a variety giving back to the community was recently of purposes. They also offer loans with competirecognized by the Maine Credit Union League. tive interest rates on new and used vehicles. The Community Credit Union was awarded first people at Community Credit Union realize that place finishes in both the Louise Herring Award life isn’t all work. for Philosophy in Action and the Dora Maxwell To that end, they offer recreation loans. With award for Social Responsibility Programs. this loan you can buy a boat, camper, finance a The Maxwell award recognizes the Credit dream vacation and enjoy life. You can even apUnion’s outreach and community development ply for a loan over the phone. programs while the Herring award recognizes Community Credit Union also offers Indithe Credit Union’s philosophy of people helping vidual Retirement accounts to help prepare you people. for retirement. They offer traditional, Roth, and People helping people is probably the best educational IRAs to suit your needs. description of what Community Credit Union One of the hallmarks of Community Credit does. Stop in at their 144 Pine Street, Lewiston Union is their dedication to their members. As a location or their branch office on 40 Stanley result of this dedication, they offer a wide variStreet in Auburn and become a member today.

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A public-private partnership for education “I can’t get a job without experience, but I can’t get experience without a job.”

tions how they might make the best impression in a real interview. “This is often the first job interview they have ever had. I try to make them feel comfortable with the interview process,” said That lament is someMcDonald. “Generally, they thing you’re not likely to need to be reminded to stop hear from students who fidgeting, sit up straight and successfully complete look the interviewer in the teller training at the Foseye.” ter Regional Applied TechCreating and maintaining nology Center at Mt. Blue a professional atmosphere High School. They have in dress and behavior is critalready gained valuable ical to the program. “It has experience working in a to be tougher than a regular real bank without even classroom if it is to successleaving the school. fully prepare them for the The Mt. Blue High working world,” said Senior School Branch of Franklin Vice President Judi Greco. Savings Bank is an actual Ten years ago, Greco was branch of the bank. Stuthe impetus for creation of dent tellers greet customthe Mt. Blue Branch. “We ers and process transacwere thinking this would be tions. Supervisor Patti Belanger shows senior a wonderful experience for This year marks the Megan Brown how to navigate the Franklin students to take with them tenth anniversary of this Saving Bank computer system. as they leave high school and unique school-business go out into the workforce,” she said. partnership, which prepares business students “I think the nicest part of all was that the entire for a real-world job in banking. “We are unique branch was built by Foster Technology students,” because Franklin Savings Bank saw a need and said Conner. “Mrs. Greco allowed the students to they met it for us,” said Priscilla Conner, busitake ownership.” ness department coordinator and instructor for “We wanted to involve as many students as the class. possible,” said Greco. “We had an advanced draft“It’s been a great experience. It’s one of the ing student design the branch, the carpentry most positive learning experiences available at students built the cabinets and counters, student the school,” said Conner. “You can go anywhere electricians did the wiring and home economand apply for a job as a teller. Franklin Savings ics students made the curtains. They got actual Bank is giving you the entry level training. . . hands-on experience in a working environment.” what a gift!” Because the branch is located within the high During the recent semester change, Mt. Blue school, it is not open to the general public. LocatBranch Supervisor Patti Belanger introduces ing a bank branch someplace not generally accesthree new students to the expectations Franklin Savings Bank has for its employees: “This is a job. sible was clearly not a “business decision” but rather an effort to contribute to the community If you’re not going to be here, I want you to call,” in a unique but meaningful way. The branch is an Belanger tells her charges. expensive gift. When a student or faculty customer comes in, “Our intentions were pure. We wanted to not students must set aside any work and greet them. only give the students a valuable tool to bring into “Customers come first,” Belanger reminds the the working environment but to give employers students. Above all, they are to be professional a better-skilled pool from which to hire,” said and protect customer privacy at all cost. The Greco. “We never expected the branch to make students need to dress as if they were working at money, although we had hoped for better support the bank’s main office. These new expectations from the administration and staff.” can be a bit jolting to high school students, who After 10 years, support from administrators has sometimes bring their “bank clothes” and change recently materialized with SAD 9 moving its acbetween classes. counts to the branch, but individual faculty and Students learn about banking products, writstudent participation continues to be limited. The ing checks, balancing statements and handling bank-by-mail transactions provide good basic cash. Students are given a list of projects to work training but they lack the face-to-face customer on during any downtime and they are expected to contact that can only come from live customers. complete four during the semester. “To improve what we have today, we would like Students receive a half-credit and a certificate to be able to service more accounts for the school, of completion. Their experience can be a plum on faculty and students. This would allow student the resume of a recent high school graduate. tellers to handle a greater variety of transacIn addition, Franklin Savings Bank Benefit tions,” said Greco. Specialist Jeannine McDonald interviews the “We do it as a service to help with local busistudents as she would any potential employee, exness education,” said Peter Judkins, Executive cepting that the interview is not for a job, but Vice President at Franklin Savings Bank. for the experience and students receive sugges-

144 Pine Street, Lewiston

Community Credit Union Crossing the Bridge to the future. Lewiston and Auburn.

40 Stanley Street, Auburn

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Serving you on both sides of the bridge with two convenient locations.

PROUDLY SERVING ALL OF ANDROSCOGGIN COUNTY

Community Credit Union “Where Old Fashioned Service and Technology Come Together.”

783-2096 • Fax: 783-2093 www.communitycreditunion.com Membership eligibility required.

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

The Great American Mismatch

Our Lewiston / Auburn leadership team is proud to support the efforts of these area organizations, who are helping to improve our local community.

Jim Delamater President & CEO Northeast Bank

Mr. Delamater has spent 30 years in the financial services industry as a stockbroker, insurance broker, banker and the last twenty one years as President & CEO of Northeast Bank. Northeast Bank offers a wide array of financial products and services, including traditional bank products such as loans and deposit services, stocks, bonds, annuities, mutual funds, trust services, insurance services and financial planning development and assistance.

Our nation is, without question, the world's leading seller of products and services. Our investment into marketing has proven to be dynamic as we've learned how to convince the public to buy one product versus another via a well thought out and planned series of advertisements. Now, this is all well and good when it comes to Nike selling sneakers as the mismatch, if it occurs, may only lead to blisters. However, when it comes to selling financial products and services, the mismatch can be disastrous. In my thirty years of work in the financial services industry, I've seen countless mismatches where people bought what they were told was the best product only to discover that there were far better choices that were much better aligned to their personal goals and objectives. Consider that in the world of mutual funds, while there are over 25,000 available funds, 92% of the balances reside in eight companies. Is it any surprise to know that these eight companies spend the most in terms of marketing dollars? And what about the fact that the majority of the financial products and services we purchase are sold by sales staff that are paid based upon the commission or profit attached to each product? Do people actually compare the internal cost of selling a product or the percentage of mark-up so that they can see if too many of their hard earned dollars are going into the wrong pocket? What about when you apply for a loan? Are you certain that the structure or rate is well matched to your own personal situation? Many people simply take the best advertised deal whereas if they had read the fine print or considered the impact of changes in the interest

rate environment, they might have made a different choice. What about insurance? Are you comfortable that the policy you purchased was competitively priced or that the terms and conditions of the policy provide the proper level of coverage? I liken purchasing insurance to buying an airline ticket. People on the same flight to the same place often pay hundreds of dollars more, depending upon the seller. How does one prevent the creation of mismatches? The answer is to develop a financial plan that identifies your personal goals and objectives, tolerance for risk and, in general, provides a road map for your financial future. Then, once you have a plan, care must be taken to review it regularly and to make certain that each and every financial product or service is, indeed, well matched to the plan. The next step is to take the time to find professional staff who are prepared to deliver needs based advice. Find people who are determined to take the time to get to know you and to understand your personal goals and objectives before giving you advice as to which product to buy. Find people who actually will put themselves in your shoes and give advice based upon what they would do if they were in your position. Find people who are more concerned about the development of a long term and mutually profitable relationship versus their own wallet. In short, find people with integrity who understand the value of representing the best interest of their clients. The good news is that there are many such people within the financial services industry and, in most cases, even people who sell the wrong product don't intend to do so. They either have access to a limited number of products and services or they simply don't take enough time to determine if the product they are trying to sell does indeed provide the right fit. So, in conclusion, if you desire to avoid serious financial mismatches, take the time to comparison shop, to review all the fine print and, most of all, to have a personal financial plan that can help you identify whether or not a product is right for you.

Auburn Public Library United Way of Androscoggin County New Beginnings Junior Achievement Central Maine Healthcare Pictured from left to right: Connie Doucette, Lewiston Branch Manager Diane McManus, Commercial Loan Officer Stephen Poirier, Commercial Loan Officer Roxanne Gagne, Auburn Branch Manager

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An Approach to Commercial Banking Thats Time Has Come

by Marlon Welch

For years, banks have been in business to do one thing: lend moneyif you didn't like a bank's rates or terms, the sentiment was often "good luck, you're on your own." Needless to say, comparison shopping wasn't always encouraged, and unfortunately this sentiment has descended down through the ages into many of the financial institutions of today. But what if the bank looked out for your best interests-instead of just its own? Northeast Bank, with a 130-year history in the state of Maine, could be considered amongst the old-guard of the banking establishment in the state if it weren't for the "needs-based" premise behind its practices, that have transformed it into a different banking institution altogether. Matching the right products to every single customer's particular financial goals is the basis of this philosophy, which rejects trying to fit the customer to the products the bank has available. This focus on the importance of the customer relationship and their specific needs above and beyond a balance sheet has transformed the way that banking is done at Northeast. There is no better example of this type of banking than in Northeast's Commercial Division, where business customers of the bank often form long-term relationships with their commercial lenders. Rather than focusing on the short-term needs of the bank or client, each lender works with their customers to tailor a soundly structured product and service plan that works best for them, often changing this plan as needed when their business grows. "We have to be flexible when it comes to commercial lending, as the needs of the businesses we work with and the communities we are involved in constantly change," Diane McManus, Regional Vice President of Commercial Lending at Northeast.

"By being such a close, vital part of the local business community, our own success relies on the achievements of the companies we work with. As a result, we look out for their best interests as if they were our own, because in many ways they are." Many businesses have recognized that these long-standing relationships have worked in their favor, such as Dana Ireland, owner of JDJ Associates dba Coleman's Collision in Auburn. "As a customer I am at a level where I feel I have some involvement-you're not just a number. It's personal banking at its best…My relationship began with my lender and has grown from there one product at a time,” said Ireland. In fact, over the past 5 years Northeast Bank's commercial loans have grown from $75 million to over $175 million this past year. Another great example of this method of banking started with the establishment of one of the first commercial mortgage brokerage divisions by a bank in the State of Maine. This division, which operates through Northeast Bank's subsidiary Northeast Financial Services, Inc., works closely with the commercial lenders and a network of other lending sources to find the best commercial real estate loans available if a loan doesn't fit the bank's traditional lending criteria, has exceptional specifics, or if the size of the mortgage is out of the bank's normal realm. This has opened up a whole new territory for Northeast, targeting commercial business the bank wouldn't normally seek. "Our customers come to Northeast Financial expecting their borrowing needs be fulfilled-regardless of the source of financing. Our affiliation with Northeast Bank allows us to respond to our customers' borrowing needs with products and services that are not necessarily proprietary to the

Bank-a very progressive approach to customer service." said James Brown, Vice President and head of the mortgage brokerage division, "To that end, we take the customer's commercial real estate financing needs fully into consideration regardless of who underwrites their loan and/or provides any other financial service. We are continually seeking to expand our sources of financial products and services so that we may best serve our customers." While mortgage brokerage is common throughout the country, it is not common for a bank to have close access to such a division for commercial customers. The concept of a financial division seeking alternate funding for a client from other lenders is also quite foreign, but in their best interest if that loan doesn't fit the bank's commercial lending criteria. Staking more on a customer's needs than selling a specific set of products may seem like a risky venture, but Northeast Bank knows that it is already paying off. "We've seen the strength of our relationships with customers grow over the years as they come to see that we are truly looking out for them," said Dan Keneborus, Senior Vice President of Commercial Banking at Northeast Bank. "As a result, our reputation has grown and people are telling other businesses, their friends, and families about a bank that takes care of all their needsfrom the most minute to the largest." Northeast Bank's goal over the long-term is to provide more fitting products to the customers it already has, rather than to solely try to create and conform new customers to specific products. By being as much of an all-encompassing, or seamless bank as possible, customers will get what they want and need, and Northeast will remain their best option.

Temple Beth-El

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

SKOWHEGAN SAVINGS BANK —

Pinetree Retirement Planning — a new, old-fashioned company

A

providing quality banking services

By BARBARA LIVINGSTON

“We’re all here

because we want

to be here to do the best job we can for

the people who put their trust in us.”

OUR CLIENTS VALUE SERVICE

Ray & Olivette Beaudette

Lewiston “I would recommend Pinetree to anyone! They offer everything from Medicare Supplements to estate planning. I am very grateful to them. They took the time to research my veteran benefits, which helped save money on my prescription drugs.I love the fact that when I call, there is always a friendly voice on the other end. NO MACHINES - NO BUTTONS TO PUSH!”

Oscar Levesque

Ann Chamberlin

By MIKE BOURGOIN Freelance Writer

start planning for retirement. The staff at Skowhegan Savings has all the latest information regarding IRAs so they can help you set up IRAs and get the most out of each account. “While Skowhegan Savings Bank does offer a wide variety of products, the employees realize that excellent service is vital in a local bank.” Understanding that people do not always have time to do their banking during the traditional banking hours, Skowhegan Savings Bank offers several convenient options for doing banking at home or on the road. Online banking is offered through the bank’s website with I-bank Online. From the privacy of your own home, you can transfer funds between accounts, make loan payments, and check account balances. Away from a computer, many of the same transactions can be done with a touchtone telephone with the bank’s telephone banking service called ‘Bank Around the Clock’. Another convenience that the bank offers is ATM and debit card services. With many products and services to choose from and excellent customer service, Skowhegan Savings Bank is not only a full service bank, it is truly living up to its slogan of being “Your Partner for the Future.”

Since 1869, Skowhegan Savings Bank has been providing the people of Maine with quality banking. That tradition of service continues today especially at the Livermore Falls location on 86 Main Street. Until 1998, Skowhegan Savings Bank has been primarily a central Maine entity. In 1998, Skowhegan Savings bought six locations of Key Bank including the Livermore Falls location. Because of this purchase, people in western Maine can experience the same high quality service that the people in central Maine have come to depend on. Skowhegan Savings Bank is a truly versatile bank with services and products for everyone. They can supply businesses with checking, savings, loans and Visa Accounts. The staff at Skowhegan Savings can provide banking services to all size businesses from mom and pop stores to large companies. Consumers are not left out at Skowhegan Savings; there are a wide variety of products and services for them as well. In addition to savings accounts, Skowhegan Savings provides a variety of checking accounts to serve individual needs. If you’ve found your dream home, Skowhegan Savings can help with mortgages at competitive rates. If you already have your dream home, you may be eligible for a home equity loan that can be used for a multitude of purposes such as a new car, vacation or home improvements. Skowhegan Savings Bank also offers auto, recreational and personal loans to cover anything from the car you’ve always wanted to the perfect boat. Skowhegan Savings offers IndiThe staff at Skowhegan Savings Bank, ready to assist with vidual Retirement accounts – IRAs your banking needs, left to right, Michelle Gervais, Jessica - such as traditional, Roth and Norton, Kimberly Karkos, Joanne Wardwell educational loans to plan for those and Lisa Bilodeau. retirement years. It’s never to late to

Kenneth & Nellie Swan

Lewiston “I love the personal service I receive at Pinetree. They helped me save money on my taxes! I have complete peace of mind that all my retirement needs are in order”

Westbrook “Everyone at Pinetree is so good to me. It’s hard for me to say what I like best! However the customer service I receive is exceptional. I appreciate everything they do for me, I really do! I don’t know what I would do without them. I encourage everyone to call and see what they can do for you!”

‘Your partner for the future’

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seniors like Healthy Maine and the Elder Freelance Writer Low Cost Prescription Drug program. “Many senior citizens don’t even know about these fter 10 years as a stayprograms or if they do, they can’t work their at-home mom, Melinda way through the mounds of paperwork,” adds Small found she was Small. “They can just give us a buzz and we’ll anxious to get into the help them complete the paperwork and get workforce. Her gregaristarted.” ous nature and appealThough the majority of Pinetree’s clients are ing personality made her well suited for a casenior citizens, Small emphasizes the imporreer in the insurance business where she very tance of planning much earlier. quickly worked her way up through the ranks. “Every decision a person makes is a reAfter five years, she decided to move on and tirement decision. People don’t realize that was open to her husband’s when they buy a house suggestion that she start or change jobs, these are her own business. Her decisions that could ultison suggested she call the mately affect their retirebusiness “Pinetree Retirement.” ment Planning” and it hit Small says she sees the a chord with her. She deretirement challenge as a cided to take a chance. puzzle and recommends In August 2000, Methat people take each cluslinda Small opened her ter – health care, social business at 155G Center security, their 401K and Street in Auburn where Medicare supplemental the company saw a 200 insurance – and figure out percent growth in its first how they will fit together year. “Business has been as a whole. remarkable,” comments “Then people can view Melinda Small Small. “We recently this puzzle as a snapshot opened an office in Scarof their retirement fuborough and plan to open ture,” advises Small. another in New HampMelinda Small and her shire this summer. We expect to have five ofstaff are proud of their accomplishments and fices in a five-year period.” what their work has meant for their clients. But growth isn’t the primary concern of this “We believe what goes around, comes around,” dedicated and compassionate woman. “Sersays Small. “We’re all here because we want to vice is truly number one here. Every one of our be here to do the best job we can for the people customers is important and they get personal who put their trust in us.” attention whenever they need it. If there’s a Today, Small is the proud owner of Pinetree problem, they know we are only a phone call Retirement Plannig — the only insurance comaway, 24 hours a day, seven days a week,” says pany to receive the SBDC (Small Business DeSmall. velopment Center) Award for 2002 presented Pinetree Retirement Planning offers a full by former Governor Angus King. range of insurance and retirement planning The growth and success of this new, old-fashincluding Medicare supplemental insurance, ioned company is an example that this philosoannuities, life insurance and long term care phy works. insurance. They also help clients locate many Call 786-9670 or toll free 1-888-408-8418 for inof the free programs available to qualified formation.

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Paris

“What I like best about Pinetree is the personal contact with Becky. You can reach her any time, day or night! She always calls me back promptly. If I have any problems she simply takes care of them. It’s nice to know she is always there for me.”

9 out of 10 Seniors Save Money With US!!

Your Photo Here Auburn “My insurance company dropped me! I didn’t know what to do. I called the ad in the paper and they came right over. They helped me understand my options, and best of all, the insurance was affordable. I’m glad I made the call.”

Arthur Leavitt

Anita Levesque

South Portland “I was nervous about changing my Medicare Supplement Company. I had been with them for over 20 years. When my premium was increased from $108.00 to $120.00 I knew it was time for a change. They offered me better coverage for less money. Best of all, I know they are always there for me”

Lewiston “They helped me save over $55.00 a month on my Medicare Supplement. Best of all, they provide 100% customer service. Thanks Pinetree”

“Your Quote Here.”

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Hilda Tanguay

Affordable Medicare Supplements y toda Call peace for ind of mrrow. o tom

John Linscott

Dan Missing P S Scott mall, Vic hotos: e L a F l M am Presid John argaret L me, Age ent; ur nt G Wa ordon, z, Agen ; Taylolker, AgenAgent; Br t; ia r t Diffi , Marketi , Brandy n n, Ad n mini g; Carne strat or

Tonya Wilbur

Mike Daley

Agent

Marketing

Agent

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 Beth Smith Agent

Rod Dowland Agent

Jen Audette Agent

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Lisa Saltis

Administrator

BELGRADE

BINGHAM

495-7787

672-5553

FAIRFIELD

LIVERMORE FALLS

453-2521

897-3941

Route 27

Melinda Small President

Becky Lilley

Director of Sales, Scarborough

Roland Curit Agent

Giles Ouellette Agent

Peter Morin Agent

Pinetree Retirement Planning, P.A.

Stacy Beliveau Marketing

Main Street

CORINNA

Main Street

86 Main Street

DEXTER

Fernald Streeet

83 Church Street

MADISON

NORRIDGEWOCK

696-3359

634-3501

278-2651

924-5582

188 Main Street

9 Main Street

PITTSFIELD

SKOWHEGAN

487-9511

474-9511

474-5610

7 Hunnewell Square

13 Elm Street

Waterville Road

Two great locations: 155 F. Center St., Auburn • 432 Rte. 1, Scarborough

(207) 786-9670 or 888-408-8418

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Finance

The biggest mistakes retiring or laid-off workers make

The financial decisions you make today will help shape tomorrow for you and the people you love. By Greg Strong / The MONY Group

than others, as well as helping you put together a “financial roadmap.” Retirement definitely is not the time 10 have “all your eggs in one basket” because time may no longer be on your side if you loose a lot of money in a down market. You NEED to leam about asset allocation!!

Mistake #4

Whether you are retiring or being laid-off, there are many crucial mistakes Mainers make with their retirement money. You have worked hard. You have saved. Please do not make the five most common mistakes which can ERODE your financial future! Having helped people in Maine make the most of their retirement funds since starting my financial planning practice in 1975, I have noticed some common mistakes which you can easily avoid!

Procrastination in Planning your “Financial Roadmap” After 27 years of helping my fellow Mainers with their financial affairs, I’ve concluded (sadly) that more people spend more time planning their next vacation than their retirement. It’s true! If you were planning a trip from Maine to Florida, you would probably call AAA, get a roadmap and follow a systematic plan to achieve your goal of reaching Florida safely and on time. But do you have a “roadmap” for what to do Mistake #1 with your 401K, IRA, mutual Getting slammed with the funds, Certificates of DeGreg Strong is a 20% lump sum withdrawal posit, etc. to make sure they well-known financial hit on your money. Since can maximize your income 1993, the US government has educator who has been potential down the road? Do mandated that, if you request helping Mainer with their you have a goal as to how retirement planning a lump sum distribution of much money you will need since 1975. For years your hard-earned money, (or want) at age 60, 70, 80 and he has been teaching 20% will be withheld! That beyond? investors over age 55 how means if you have $100,000 It’s interesting. I do free reto preserve their assets, increase their and request a check, you tirement seminars throughincome and reduce taxes. Consequently, will receive $80,000. It may out Maine for people planGregory is regarded as a local expert in possibly be better for you to ning on retiring, already the financial risks and opportunities of rollover to an IRA, where in retirement, or people retirement. He has met with over 9,000 100% of your money continrecently laid off who are ues to grow tax deferred, and people to help them in such concerns as wondering what to do with asset protection, Long Term Care Planning, you still may be able to take their $5,000, $25,000, $50,000, 401K and IRA Distributions and other vital income penalty free! $100,000 or $600,000 401K, retirement issues. Mistake #2 IRA or CD accounts. As well as being a Chartered Financial Not taking advantage of Part of my free seminars Consultant, Gregory is a Certified Senior the tax laws. Do you realize talks about “having a roadAdvisor, and has written several articles that $100,000 grows to about map” for retirement, and on conservative investing. Gregory lives in $229,000 after ten years (at how if you really knew what Yarmouth, Maine with this wife Janmarie, 12%, assuming a 28% tax you were doing, you could and has three children. bracket). The same amount take advantage of several Gregory can be reached by calling 207of money tax-deferred would “free bridges” that bypass 283-MONY or by mailing to: 42 Thornton grow to about $310,000 over the financial highway of Avenue, PO Box 535, Saco, Maine 04072. ten years!’ These are examtaxes, inflation, and not unples only, and you should talk He also has offices in Saco South Portland, derstanding your choices. to your financial advisor and Yarmouth, and Naples, Maine. For example: tax consultant. Before touch4 How to get retirement ing your 401K, see if it is in income that could be up to 80% tax free your best interest to keep that money away from 4 How to make your money work smart and the tax man as long as legally possible. safe in this scary, volatile market 4 How you could increase your retirement inMistake #3 come using Rockefeller’s Secret Asset Allocation/Reducing Risk. You’ve 4 How to fight inflation safely heard the expression “Don’t keep all your eggs 4 How to get stock market-like gains without in one basket.” One year CDS are doing great, any direct downside market risk the next year it might be growth mutual funds, 4 How to reduce taxes on Social Security then bonds...... where do you put your money when you leave a job, and how can you reduce 4 And much much more.. your risk in today’s volatile market?? In other words, you must have a PLAN, and A good financial planner can help you underIMPLEMENT your plan with concepts like stand “Asset Allocation” and help you underthese that I have shared with more than 7,000 stand what types of financial vehicles are safer Maine families.

Retired or Retiring Soon? Avoid mistakes with your investments, taxes and savings!! Call Today for a FREE, No Obligation Consultation At this free informational session, you can learn about:

• How to protect your assets from a falling stock market • How to keep more social security after taxes • How to protect yourself from long term care costs • How to reduce your capital gains and estate tax • How to get Tax Free income • How not to rely on low interest CD’s to provide for your future • How to understand your IRA/401(k) distribution options • How to avoid making the IRS your single largest heir • Roth IRA vs. Regular IRA • How to STRETCH your IRA for the next generation - TAX FREE

Call 1-800-297-6683 or 207-283-6669 to schedule your FREE Consultation at one of Greg’s locations: South Portland, Saco, Naples,Yarmouth, Auburn, Augusta. If you are retired or retiring soon, you are invited to a FREE one hour consultation with retirement specialist Gregory Strong. Gregory Strong is a well-known financial educator who has been helping people in Maine with their retirement planning since 1975. For years, he has been teaching investors over age 60 how to preserve their assets, increase their income, and reduce income taxes. Consequently, Gregory is regarded as a local expert in the financial risks and opportunities of retirement. As well as being a Chartered Financial Consultant, Gregory is Certified Senior Advisor, and is the author of the book Mistakes Retirees Make. Do not miss this opportunity to learn how to avoid some of the most expensive financial mistakes made by retirees and talk with one of Maine’s most knowledgeable retirement specialists.

Call to schedule your consultation in March and you will get a FREE copy of Greg’s popular 103 page book “Mistakes Retirees Make.”

1-800-297-6683 or 207-283-6669. Registered Representative Securities offered by: MONY Securities Corporation, Member NASD, SIPC A member of The MONY Group, New York, NY 10019

Great Falls Federal Credit Union Celebrating HOME OF THE ONE HOUR LOAN

34 Bates Street, Lewiston 782-7192

50 Years

of meeting the needs of our members and our community. YOU CAN JOIN! Fifty years ago life was very different, the shoe industry and textile

We welcome you to join and celebrate with us!

mills were primary employers of our community. Today you’ll find that businesses and its workforce have evolved to reflect the changing times and the needs of its people.

Great Falls Federal Credit Union is proud to have been part of our

community’s rich history and has always served and will continue to serve the changing needs of our members. We provide a long list of financial services and products that provide ease and convenience for our members and their changing lifestyles. Our website offers a weath of information about us and our services and provides a loan application for your convenience.

Great Falls Federal Credit Union began by providing services for St.

760 Minot Avenue, Auburn 753-0500

the Great Falls Credit Union family and receive the personal service that has come to be known as OUR personal touch. At Great Falls Federal Credit Union you are always #1.

www.greatfallsfcu.com

Years S

Of

Come experience the warm welcome you’ll receive as a member of

50

er s

A

s the “HOME OF THE ONE HOUR LOAN”, Great Falls Credit Union strives to provide LOWER LOAN RATES and QUICK loan processing. You can be assured that with 50 years of history behind us, we will continue to provide products and services to fulfill whatever your financial needs are now and into the future!

r a b t i e l

ng

33 Dunn Street, Auburn 783-3552

Louis Church parishioners in New Auburn, servicing the employees of Knapp Shoe Manufacturing and the Knights of Columbus Council #106 and has now grown to include three branch locations which serve all of Androscoggin County.

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erv ing Memb

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Finance

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FISC

Putting technology work in Lewiston’s downtown By DONNA KEENE ROUSSEAU Freelance Writer

FISC

by banks and credit unions. Says Mercer, “We currently service a portfolio of 40,000 loans equaling one hundred and seventy-five million dollars. We cut back on the paper handling for our clients and allow their customers to view their transactions in a variety of ways, making information available in more ways than ever before.” Proud of the contribution the company makes in lieu of employment and the impact of its revenue on the local economy, FISC remains more committed to the Lewiston downtown business district than ever before. Over the next year, the company will make critical investments in machinery and equipment that will help them con-

Solutions opened its doors in 1977 in Brunswick and moved its offices to Lisbon Street in Lewiston four years later. The company recently celebrated 25 years in operation, more than 20 of them spent successfully in the city’s downtown business community. FISC offers innovative operations solutions including check processing and statement generation and mailings for financial institutions in Maine and across New England. According to Charles Mercer, Senior Vice President of Marketing & Business Development, FISC employees process six million checks each month and mail 250,000 bank statements along with corresponding checks or check images. “We’re a ‘backroom’ operations company helping banks and credit unions meet the needs of their customers and members. If we didn’t exist, these financial institutions would deplete their capital resources to purchase processing hardware and software to accomplish these key tasks. With FISC’s services, credit unions and banks can utilize capital to develop programs that offer cutting edge and convenience services including telephone and online banking. We help credit unions and banks in Maine and New Hampshire stay competitive with their bigger brethren.” Many companies also procure the services of FISC for processing payments. Clients using “Lock Box” services include Dead River Oil, AAA New England, Anthem Insurance Company, Nordx Labs and the University of Maine System. Additionally, the company also serFISC Loan Servicing, Brenda Leavitt and Kerry Kates vices higher education loans made

tinue to grow successfully over the long term. “We will take advantage of the latest technology, hardware and software, to provide our client base with state of the art products and services,” Mercer explains. Loan software that will allow FISC to service a wider range of loans and credit accounts is scheduled for unveiling in 2003. Mercer adds, “Later this year we will be updating our processing systems which will also capitalize on the latest image and electronic technologies. Combined, they will help make FISC an important partner in the Lewiston business community for years to come.”

FISC Loan Servicing Serry Vaughan using new compass program.

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Finance

Modern Woodmen of America’s quality of life promise By Denise Scammon Staff Writer

M

odern Woodmen of America, founded in 1883, is a not-forprofit fraternal life insurance organization based in Rock Island, Ill., offering life insurance, annuity and investment products, along with fraternal member benefits for families and their communities. January 5, 2003, marked Modern Woodmen of America’s 120th anniversary of keeping ‘our promise to improve members’ quality of life.’ “We know that Modern Woodmen of America will be there to take care of our clients’ families and our own families in the future,” said Richard Courtemanche, district manager, who has been a representative for Modern Woodmen of America since 1973. Many Modern Woodmen of America representatives are members of the National Association of Insurance and Financial Advisors, one of the oldest and largest trade organizations in the insurance field. Courtemanche has extensive training in needs-based analysis and financial security planning. The organization has added two wholly owned subsidiaries since 2001, broker-dealer MWA Financial Services, Inc., and MWABank, one of only a few direct banks in the United States. MWA Financial Services, Inc. is a full service broker/dealer, licensed to conduct business in all 50 U.S. states with 250 registered representatives. A full line of securities products are offered through the broker/dealer, including variable universal life insurance, variable annuities, mutual funds, stocks

and bonds. Mutual funds from 50 fund families are available at this time. And Modern Woodmen provides variable universal life insurance and variable annuities in Maine. Fraternals make a difference in the lives of individuals, communities and the nation. Modern Woodmen of America members demonstrate their fraternal spirit through camp activities, charitable, educational, patriotic and/or religious work, serving families of all ethnic, religious and vocational backgrounds. “It’s important to have knowledge in a wide array of products so as to be able to customize a product solution for individual financial needs because no two

families have the same combination of financial needs,” continued Courtemanche. Modern Woodmen of America is a member of the Chamber of Commerce and the Better Business Bureau, and organizations which are committed to improving the quality of life for Americans and addressing social problems through community service programs. “At Modern Woodmen of America, we think it is important to be involved and volunteer in social programs for health care, homelessness, youth education, the family, senior citizens, and similar programs,” Courtemanche said. Securities offered through MWA Financial Services, Inc. a wholly owned

subsidiary of Modern Woodmen of America, 1701 1st Avenue, Rock Island, IL, 61201, 309-558-3100. Member: NASD, SIPC. Products are available in most states. Individual representatives may not be licensed to sell all products. MWABank is a wholly owned subsidiary of Modern Woodmen of America. Annuities, insurance, retirement plans, mutual funds and other securities are not insured by the FDIC or any other federal government agency, are not obligations or deposits for MWABank, and are not guaranteed by MWABank. These products involve risk, including the possible loss of principal invested. MWABank is an Equal Housing Lender.

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�� 1146 Minot Avenue Auburn ��

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Finance

Androscoggin Bank is motivated to make your business a success banking environment for our customers. We do that by meeting face-to-face with our clients and we have found that people like to do business that way,” noted Andersen. own the Androscoggin valley, and Another way that Androscoggin Bank creates a from Gray to Rockland, stress-free environment is by makAndroscoggin Bank’s 13 ing it as good a place to work at as locations serve central possible. “We believe that in order Maine communities with dedicated to offer good, old-fashioned customfinancial professionals, knowledgeer service, we need to be good to our able about their local business comemployees. We make the work envimunity. ronment as beneficial as we can for “Our business clients quickly all employees, from the teller to the learn that our staff is well-equipped president,” said Andersen. “Our to satisfy all their business financial employees’ pleasant attitudes, needs,” began Paul Andersen, sehonesty, and customer service are nior vice president for commercial appreciated by our customers.” lending. “As a Maine-based bank, “If you’re looking for a bank that our customers don’t have to wait understands the needs of your busidays for an answer while we check ness, and which can be responsive with an out-of-state home office. at the local level, please stop in That is not how we do things. We or give us a call,” said Andersen. work at the local level right here in “We’d like to talk with you about Maine to give you answers as quickyour plans to purchase new equiply as possible.” ment, expand into a larger space or Androscoggin Bank’s idea of the redesign your cash management ideal business financial partner “is services. The flexibility of our “While our commercial a bank with its finger on the pulse lending officers visit our banking services at Androscoggin of the community. That’s one of the clients at their business Bank is designed to help you no best reasons to come over to Andromatter which business you are in.” sites and tend to be on scoggin Bank. We’re well-connected the road often, we have Services offered: to the community, a fact that gives committed to modernizing us an obvious motivation for helpn addition to old-fashioned the lending offices at our ing your business succeed.” Anderbanking, other business 30 Lisbon Street, Lewiston, sen added, “We’ve been around a services and conveniences location,” said Andersen. include: From your home or oflong time, since 1870, and have the financial and business resources “Just as Androscoggin fice computer, you can access your business needs to prosper. Bank was recognized in and manage all of your business’ As a community bank, the local 2002 as one of the Top Ten Androscoggin Bank funds with a savings deposited in our bank are SBA Certified Lenders, minimum amount of time and a returned to the community in the our goal is to continue maximum amount of security and form of business loans.” to expand and grow our efficiency. These options include Businesses need working capital commercial and small electronic transfers, online paywith maximum flexibility. “Our business lending to meet ments, automatic deposits, autolines of credit offer the flexibility our client needs.” matic payments, and e-mail comevery business requires to opermunication. “The internet goes ate successfully...working capital way beyond what ATM machines when you need it most,” said Andersen. brought to banking 20 years ago,” said Andersen. “Since 90 percent of businesses in Maine operTelephone Banking, at no additional charge, proate as ‘small businesses’, meaning they employ vides access to your account information. Your 10 or less, we have tailored our products to meet monthly statement includes reduced size pictures their needs. ” of all your canceled checks together on individual Small, family-run businesses and partnerships, sheets in numbered sequence. They’re easier from construction companies to small retailers to for you to handle and are guaranteed to reduce accountants, have all benefited from Androscogthe time needed to reconcile your account every gin Bank’s business checking, lines of credit, term month. There’s also the convenience of drive-up loans, debit cards, credit cards, and other services. facilities and night drops at all Androscoggin “One of our goals has been to create a stress-free Bank locations.

By DENISE SCAMMON Staff Writer

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I

FAME – Providing finance solutions for business

By MIKE BOURGOIN Freelance Writer

C

As companies grow, they may have a healthy economic picture but are unable to access private capital.

apital is the lifeblood of busi-

This is where FAME’s loan insurance and

ness, unfortunately it can be

business programs can help with access. Es-

difficult to obtain. Financial

tablished companies can take advantage of

institutions may be reluctant

long term finance option offered by FAME.

to lend money to new, start-up

FAME will work with businesses to see

companies and be equally reluctant to lend

which program is most appropriate for the

money to established firms in tight economic

business. For example: a start-up company

times. As a result, promising ideas and busi-

might qualify for loan guarantees as well as the

ness might never

Maine Seed Tax Credit

reach fruition and

Program.

established firms may remain stagnant. Fortunately for Maine businesses, there is FAME. FAME, The Finance Authority of Maine, was established by the state to act as an independent agency. Their function is to work with the busi-

Their function is to work with the business community to provide a variety of financing solutions for Maine businesses.

The Seed program allows for tax credits to investors in an emerging business to help spur investment and help the business reach it’s full potential. For companies that are established but still growing, FAME offers a wide variety of programs to help these

ness community to

companies access

provide a variety of

capital as well as se-

financing solutions

cure loan guarantees.

for Maine businesses. FAME provides a vari-

Some of these programs include Clean Vehicle

ety of services to entrepreneurial start-ups to

Guarantees to companies buying or leasing

well established firms.

clean fuel vehicles, computer loan programs

FAME acts as a specialty commercial finance shop, they provide loan guarantees and enhanced access to capital through the

for the purchase of hardware and software for business. FAME can also help meet the needs of estab-

banking system. FAME provides this service

lished companies as well. FAME offers a series

at all stages of a company’s existence. FAME

of bond programs to help with expansion, com-

calls the financing options it offers a “risk con-

mercial real estate purchases, or moderniza-

tinuum.”

tion of facilities.

Each step of their financing help is matched

The scope of FAME’s programs go far

to that continuum. Early stage companies

beyond the few mentioned here and FAME

need access to “patient capital”, that is capital

is always working to create new business

which can be tied up for a long period of time.

programs to help Maine companies. For

Return on this type of capital may be delayed

the latest information, visit their website at

until the company becomes more profitable.

www.famemaine.com

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Lewiston, Maine, Saturday, March 8, 2003

Finance

Oxford Federal Credit Union

Healey & Associates • Auburn & Portland, Maine

Finding opportunities for growth during challenging times in the financial services world Healey & Associates, with offices in Auburn and Portland, Maine, has continued to grow during what has been widely recognized by the financial services industry as one of the most difficult periods of time to grow. So how does this 21-year-old firm continue to find opportunities for growth? Partners Mark Anthoine and Matt Arbo seem to have been able to come up with the answers… Anthoine calls it a continued focus on a well thought out and strategic business plan that centers on finding creative solutions to common problems faced by business owners, their families and their employees today. “Matt and I constantly look to find the opportunities that will lead us into the next 10 years and beyond. We never want to rest on our successes of the past. Over the past several years we have explored and expanded into other geographic locations where our core competencies and strengths allow us to deliver the same valuable resources to our clients regardless of where they live and work.” They also have continued to develop enhanced internal systems and service initiatives that create a special synergy within the organization. Says Arbo “We have three divisions within our firm that work together for our clients to be able to gain the most from what we have to offer as a financial services firm. We have developed fully integrated systems, across each of our divisions, which provide us with the necessary collaborative focus among our staff to succeed. We recognize that intellectual capital is what our clients expect from us at all times. Without a doubt, this has allowed us to provide the highest level of quality service and solutions that our clients deserve and expect from us.” Healey & Associates has three divisions that provide services to clients: 3 Through Healey’s Individual Financial Services Division, they work with individuals to design and implement estate planning and business succession planning strategies, in particular when it comes to insurance needs within those plans. This often involves unique approaches to life insurance, disability insurance and long term care insurance. 3 Healey’s Group Employee Benefits Division works with more than 350 businesses to develop and service employee benefit packages, including partially self-funded health insurance programs for companies with 35 or more employees. 3 Healey continues to work to help employers deal with the well-known health insurance crisis in Maine. According to Arbo, “The ever present turmoil within the health insurance

Matt Arbo and Mark Anthoine market in Maine has created various opportunities for our firm. The number of traditional health insurance options is limited, so we often find ourselves developing creative and unique programs with a goal to help reduce the financial impact to our clients.” In January 2002, Anthoine and Arbo’s firm acquired an affiliated company that became their Retirement Planning Division. This division works with more than 350 businesses throughout the United States offering 401(k) and 403(b) investment management, advice, and education along with fee-based administrative services. Arbo’s comments on the

By PATRICIA KEMP Freelance Writer Oxford Federal Credit Union operates much the same way it did 65 years ago when first squeezed inside the loading dock of Oxford Paper Company. Maintaining close family ties to the community has been the foundation of the financial institution. Still, as technology advanced, so did the credit union’s services to its members. Today close to 14,500 members enjoy the same member service, but with the convenience of online banking. Anyone who lives, works, worships or attends school in Oxford County is welcome to join and take part in a variety of financial opportunities at the main office in Mexico or the sister branch in Oxford. “Oxford Federal Credit Union is a not-for-profit entity,” says Matt Kaubris, President/CEO. “Our members are our shareholders. That’s whom we’re responsible to. We’re not here just to sell products. We want to meet our members’ needs and hopefully build lifetime relationships.” An example of the personal involvement can be found in the loan department, Kaubris continues. “Many members ask for a loan officer by name. It’s rare our members would wait for an answer. Decisions are made here, locally, typically within five minutes.” Free checking, ATM and debit cards, and a 24hour lending service for those seeking immediate financing, are just some of the long-standing services offered to members. Recent additions include a personal financial planning program, direct insurance quotes and higher savings coverage. Financial Planning with Steve Dean, Northeast Planning Associates: Guiding members through areas of retirement income, personal investment, life insurance, tax strategies, education funding and estate planning is Steve Dean’s specialty. “Steve believes his success is measured by the success of his clients and their families,” says Lenny Fairchild, Assistant to VP of Marketing/ Human Resources. “We believe this service will be effective in helping our members achieve what is important to them. It’s about providing value to our members, the value of expertise in evaluating each member’s situation and setting up a confidential personal action plan that is coordinated with Oxford Federal Credit Union’s products and services.” Partnership with Equinox: A highly respected Falmouth-based financial and insur-

*

ance firm, which allows OFCU members to readily shop for insurance quotes in areas of home, life, auto, business and long-term care. Excess Share Insurance: Member’s accounts can now be insured up to $350,000. The service, introduced in April 2002, is the highest combination of federal/private savings insurance available to consumers. These services, in addition to a variety of home banking options, can easily be accessed through the credit union’s Web site, www.ofcu.org. For example, the CU Anywhere advantage allows members to view their account balance, transfer funds and make loan payments through the home banking system at no charge. For a small monthly fee, members can now pay all their bills online. Transactions are recorded instantly and can be conducted wherever the internet is provided, 24 hours a day. “It’s a big timesaver and it costs less than a book of stamps,” says Tammy Daigle, Executive Vice President. In addition to in-house and online services, OFCU employees are reaching out to the younger population—discussing life skills with high school students, while mascot Monty Moose often makes an appearance to elementary grades. Young entrepreneurs have become a significant part of the shareholder membership at OFCU. The Monty Moose Club, geared toward children under 12, acquire “moose cash” each time they make a deposit, which they can spend in Monty’s store. Teenagers as well can earn points towards movie passes, pizzas and win raffle drawings. “The programs educate and encourage children to save money,” Daigle says. Community involvement plays a big role in the lives of the staff. Through weekly contributions to their employee fund, “Helping Hands,” staff support various local services. OFCU employees are regular participants in such causes as the United Way Day of Caring, American Cancer Society’s Relay for Life, the Alzheimer’s Walk, the March of Dimes Walk, and the Maine Credit Union League’s Ending Hunger in Maine project.

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acquisition “we are expanding our market opportunities by providing every conceivable employee benefits including pension administration within one corporate entity. Furthermore, our model is built on solid employer and employee education, superior plan design support and ongoing performance evaluation, asset allocation and risk assessment to ensure our clients are protected regardless of the mar-

Partners For Life

ket conditions.” Healey & Associates continues to emphasize consolidated and clear communication coupled with education as an important service to offer employers and their employees. So, regardless of how difficult and challenging the times may be, the future continues to look bright for Healey & Associates. Says Anthoine, “Over the past 15 years, our firm has continued to grow through our ability to recognize opportunities that exist from the challenges

Since 1938, Oxford Federal Credit Union has been sharing in the lives of our members.

we face. Matt and I are big believers in planning our work and working our plan. We also believe that by staying focused on our plan for expansion, while remaining flexible in our approach, we will be best positioned to deal with

Our family has grown with yours.

whatever cards we are dealt.”

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Keeping close community ties and expanding services

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With each new generation, we are there to share in your success, and help build your future.

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P.O. Box 252, 225 River Road, Mexico 207-369-9976 1591 Main Street, Oxford 207-743-2638 1-800-991-9219 www.ofcu.org

Membership is available to anyone who lives, works, worships, or attends school in Oxford County.

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

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�� At UnitedKingfield Bank, we believe that our number-one job is to make you happy. Jumping-for-joy kind of happy. We take a rather unique approach to banking. We believe in developing personal business relationships, not just portfolios. We believe we should get to know your business, not just the business you do with us. We believe that if we put our Maine business experience and expertise to work for you, you’ll want to keep us as your bank. If this approach seems rather unconventional in today’s banking industry, well, it is. But if you’re looking for something other than conventional, like a strong, one-to-one financial partner, we may be just what you’re looking for.

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Finance

Lewiston, Maine, Saturday, March 8, 2003

The Hartford Agency

An established company with young ideas nesses as a service that can now be separate from the other services the agency offers. With two safety inspectors on When brothers Justin staff at Hartford, this service and Lucas Hartford were can be utilized easily and growing up, they probably quickly. didn’t think much about The folks at The Hartford the work their father, Agency have a lot to be Dick, did at his office each proud of these days. In adday. Nor they did realize dition to their growth and that their grandfather, additional services, one of Oscar, had worked in the their Life and Health Serinsurance business nearly vice Representatives, Lisa his entire life. And when M. Bussiere, has successfulthey were young, they ly completed the ACSR (Acmay have been unaware credited Customer Service that the work their father Representative) Life/Health and grandfather did to Designation series and will build a complete service be receiving her ACSR desinsurance agency in Lewignation certificate in that iston known for its quality field. “We are so proud of of service would one day Lisa,” said Justin. “She is Lisa Bussiere become their own life’s the first industry represenwork. tative in the State of Maine Today, Justin and Lucas manage the dayto receive this prestigious designation – a to-day operations of The Hartford Agency on designation that is recognized throughout the Main Street in Lewiston. And as their father United States.” and grandfather before them, they continue Continuing education and research are critito grow the business by offering additional cally important to the members of The Hartservices while still providing the best service ford Agency staff. The knowledge and expertise possible to their customers. that each agent at Hartford is able to use to “One thing we realized,” offers Justin, “is best serve the customer is gained through time that no single agent or service representative and commitment. “An average agent spends can know everything there is to know about approximately 12-15 hours each week doing the insurance needs of all the various types of research,” comments Justin. “When someone businesses. Large businesses generally have purchases insurance they basically purchase different needs than a small business and vice a legal document containing many important versa.” So now The Hartford Agency has done details. Our people are dedicated to keeping up some internal restructuring in order to expand with the numerous changes that occur in the their commercial business sector. insurance industry on practically a daily basis. “We now have a small business unit and a The State says that licensed agents must have large business unit,” says Justin, “with an 30 credit hours of continuing education every agent and a service rep assigned to each unit. two years. We don’t think that’s enough. Our These people are able to offer expert advice for staff continually takes specialty courses that their particular clients’ needs. The customfar exceed that 30 hours.” ers will get the individualized and specialized Though everyone knows that insurance pricattention they need and deserve and it will es have risen, it’s interesting to note that prices allow our internal operations to run more eftoday are about the same as they were 7 – 10 ficiently.” years ago. “There has been a direct correlation In addition to this new approach, The Hartbetween insurance prices and the stock marford Agency offers Risk Management to busiket,” says Justin. “For years, insurance carriBy BARBARA LIVINGSTON Freelance Writer

ers have made the majority of their money by investing, not from premium payments. When the market was booming, insurers were able to lower their rates. Now that the market is weak, the rates have gone up but really only back to where they were a number of years ago.” Now more than ever, it’s important for individuals and businesses to work with a company that is knowledgeable about the current insurance environment. The staff at The Hartford Agency has spent weeks pouring over the information being disseminated about terrorism insurance and how that can affect a business so they will be able to advise customers of the pros and cons of adding this insurance. Today, this third generation of Hartfords continues the tradition started by their grandfather years ago. “We have a very high rate of referral business,” says Justin. “New customers come with us because they like what our

company offers, they like and trust the agent with whom they work and they appreciate our reputation for outstanding professional service. My grandfather still comes into the office once or twice a week just to check this out. I think he’s pretty proud of what we’re doing.” The Hartford Agency is a full service insurance agency offering Commercial Property and Liability Insurance, Employee Benefits, Workers Compensation, Payroll Deduction Products for Employees, Investment, Bonding, Keyperson Life and Funding of Buy/Sell Agreements, Professional Liability and Group Health Insurance.

The Hartford Agency 655 Main Street, Lewiston 1-800-482-0754 or 784-4566 www.hartfordagency.com

Ann Crocker and Betsey Pratt, the lead team for The Hartford Agency newly created small business uint.

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