Sun Journal Profile 2003

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WordenRealty

ERA

The Most Experienced Agency in the Area — more than 12,000 Homes SOLD!

473 Center Street, Auburn Maine 784-0159

Carl Beckett

Bill Bergeron

Crystal Bergeron Connie Boucher Marge Bourgoin

Denise & Norm Brodeur

Bob Brown

Sun Journal, Saturday, March 8, 2003

Laurie Castonguay

Kristina Daigle

Laurie Danforth

Joe Daniels

Helen Davidson

Believing in Central Maine By LINDA GALWAY Special Sections Editor

Diane Dennis

Steve Drury

Josh Dunn

Melissa Field

Brenda Fontaine

In the midst of an unsettling economy, one real estate company has stepped out in front of the pack and firmly stated “We believe in Central Maine.” Those aren’t just empty words. ERA Worden Realty recently completed a 3,000 square foot expansion at its Center Street, Auburn, location. “A lot of people have asked me, ‘Is that wise?’ ” said owner Tim Worden. Even given the current ups and downs of the economic picture, the need to expand was evident, he noted. “We ran out of space, pure and simple.” Worden explained that in order to grow and be responsive to the needs of the agents working out of the office, he looked at finding another location, “but we made the decision to expand, rather than move, because we couldn’t find another place that gave us the same level of exposure.” In addition, the longevity the company has enjoyed at its current location, just south of the Veterans’ Bridge connecting Auburn and Lewiston, would be hard to replace. “You get comfortable where you are,” he said, “and we’re doing business now with the sons and daughters of our original customers, so I’m comfortable with our decision to stay where people can find us and are familiar with the surroundings. We’re creatures of habit.” Continuity, Worden added, is an important factor in any business, but especially in real estate. This represents the company’s second addition, and within three or four more years, Worden said he hopes to remodel the front portion of the office area. “We will then have virtually a new building,” he said. INTERESTING PHENOMENA ERA Worden Realty experienced “good, solid growth” during 2002, even though that hasn’t been the case in other sectors of the economy. “That’s also a national phenomenon,” noted Worden, “but

there is good, solid evidence we had the best year in our history.” Tim believes Lewiston and Auburn will continue to be viewed in a positive light and as a good place to live and raise a family. “What excites me is the young doctor who lives on Gamage Avenue (Auburn) but has his practice in Portland,” Worden said. “We’re seeing the early stages of Auburn and Lewiston becoming a bedroom community for Portland.” In the past, young urban Portland-oriented professionals wanting to buy their first home would look toward such communities as Standish, Windham, even South Portland or Scarborough, he noted. That was in the past. Now, they’re looking a little farther up the turnpike. “We began expanding our advertising in Portland, and we’re starting to see the fruits of that investment,” Worden said. “Another issue is the excellent quality of our schools here, and the pupilteacher ratio is a plus.” People are buying residential homes, multifamily homes and land. “Real Estate is a long-term investment,” he pointed out, and this trend “is a function of a lot of things making us look attractive.” WEATHER OR NOT? In the real estate world, buying depends a lot on weather, Worden said. “A mild November and December translates to brisk sales,” he added. “This year, transactions have been very good, but with better weather, it could grow even more. Low interest rates are really fueling our business.” Currently, interest rates are hovering around 6 percent or lower; that’s some difference from the mid-1980s when people felt fortunate to secure loans at 12 percent while the going rate was inching up to 18 percent. “There are some huge differences,” Worden explained. “Back then, banks didn’t sell mortgages, and they often didn’t want to lend long-term because they were finding the costs of their funds going up (over the life of the loan). Now, they sell

those mortgages, and that isn’t a concern for them, making the market more fluid.” As low bank rates combine with the largest realestate inventory available, Worden stressed that if people in the market to buy do not want to miss out, they need to be pro-active with their searches. “We’ve listed some properties one night that have sold the next morning,” Worden said. “We have the inventory and we have the experience; you know, people can go onto the Internet and find out all kinds of things - taxes, lot sizes, square footages and town registries. They can find out about buildings, but when you engage a realtor, there are two things to look for.”

Carol Doughty

Sue Dube

TRAINING DAY Worden stresses experience at being able to negotiate the deal and the ability to honestly appraise your home’s worth or the property you are interested in purchasing. “An experienced realtor brings these things to the table, along with the ability to articulate value,” he explained. “Our agents have been around so long that many of them use the team approach. The office manager (Anne Servidio) and I don’t sell real estate any longer. That helps us keep our objectivity, and our mentoring helps the newer agents to be more successful. As the agent’s practice grows and matures, it makes our company stronger.” Worden noted there is a considerable amount of training that goes into “taking a new person from rookie to seasoned agent. It’s born out of a necessity to be cognizant of the explosion of regulations regarding disclosures and various other laws pertaining to real-estate sales.” Essentially, the longevity, continuity and continued presence of ERA Worden Realty assures customers they will be returning to the same building, talking with many of the same people, and finding the same great deals whenever the need arises.

Dot Fernald

Cathy Fifield

Claude Fontaine

ERA Worden Realty— ahead of the pack Quent Hall

Julia Hixon

Elaine Lajoie

Marilyn Larochelle

Tim Worden has more than 30 years in the real estate business. Here he takes time Tim Worden out from a busy schedule to Broker/Owner answer several questions regarding the real estate market in Central Maine — its past, present and future: It's been said that owning your own home is the “American Dream.” How does ERA Worden Realty help the public accomplish this goal, beyond serving as the vehicle through which they find houses or land for sale? ERA Worden Realty takes an active role in the community, serving on boards and with memberships in service clubs, to help protect private property rights at the local level. Worden also belongs to the National Association of Realtors dedicated to protecting property rights at the national level. Housing sales appearing to continue to be the best they have

been in years, despite concerns about the economy. What is driving these sale? The lowest interest rates we’ve seen at Worden Realty in the last 20 years, plus outstanding job diversification, helps ERA Worden Realty agents qualify more buyers than ever before. How is the housing market in Central Maine doing during this time? What is the average house selling for in this region? The housing market in Central Maine is very healthy, with more sales at Worden this year than last and an average sale price of $112,000, up seven percent over last year. How do you encourage buyers to consider this region? What are its strong points? We encourage buyers to come to Worden Realty because we are only 30 minutes from the ocean, two hours from Boston, and a mere 40 minutes from Portland. Outstanding schools and a wide variety of homes for sale draw people here from beyond the immediate Lewiston-Auburn area. Is pre-qualifying almost a prerequisite?

Steve Morgan

Nicole Lussier

John & Christine Marcous

Sue Meservier

Faye Searles

Anne Servidio

Richard Stroud Michelle Therrien

Worden Realty has an exclusive home qualifying method for anyone interesting in buying their first home or moving into another one. ERA Worden Realty also sells more homes to first-time buyers than any other agency in Central Maine. What’s happening with supply and demand in the area? Supply and demand in the Lewiston and Auburn real estate still reflects a seller’s market, with fewer properties for sale and premium pricing for listings that do come to market. Are the difficulties the stock market is experiencing having an effect on the real estate market? Absolutely. More investors are coming to ERA Worden Realty these days. Real estate is realizing a solid, healthy, long-term appreciation. What role can ERA Worden Realty play in bringing industry to a particular area? We market to out-of-state commercial buyers, and we articulate the positive aspects of the area, giving them tangible reasons to move here instead of alternate locations. Why hire ERA Worden Realty when so many people believe they

can sell their property themselves and save the commission? Realtors at Worden Realty negotiate a fair price for both buyers and sellers, helping sellers arrive at a price that will maximize their return and ensure there will not be legal repercussions in the future. Worden Realty exposes your home nationally and internationally, helping to guarantee you a higher price. What are some of your goals for the next 5 years? ERA Worden Realty plans to become a “one stop shopping center” so people can have all the details of a real estate transaction taken care of at one time and in one place. Finally, what if someone is interested in breaking into the real estate sales business. How do they go about it, and what is the best procedure for them to follow? Worden Realty hires more new agents than any company in Central Maine. We have an in-house trainer and full-time sales manager. These people don’t compete with new sales people, so they can objectively bring them into the business.

Lori Hart

Steve Hussey

Angie Larochelle

Clayton Larochelle

Mary Ann Norcross

Bert Ouellette

Claire Poussard

Dan Ridley

Maurice Rioux

Chris Rizzolo

Conrad Robitaille

Sue Robitaille

Jim Thompson

Lew Trask

Ben Watson

Beth Watson

Kathy White

Dale Wilson

Sheila Woodard

Judy Worden

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Community/Government

Androscoggin Valley Council of Governments

Building Partnerships to Serve Western Maine Businesses

Regional cooperation promotes collaborative solutions By DENISE SCAMMON Staff Writer

W

ith the recent emphasis on shared services and cooperative efforts, the municipalities and counties of Western Maine proudly point to the success of their forty year effort in collaboration, known as the Androscoggin Valley Council of Governments (AVCOG). “We are proud of our accomplishments over the years and hope to continue this tradition,” noted James Marshall, President of AVCOG. “This is a member driven organization that looks for input from our member communities to make it all work,” added Marshall. Owned and operated by the member towns and counties, “AVCOG was formed in 1962…to strengthen local self government, while combining total resources for meeting regional challenges beyond individual capacities.…” Regional and municipal services are provided in four targeted areas: economic development; land use planning; transportation planning; and environmental management.

ECONOMIC DEVELOPMENT

AVCOG provides business counseling services through the Maine Small Business Development Center and Maine Manufacturing Extension Partnerships. They also provide direct lending to area businesses for start-up and expansion needs through a variety of programs. These regional revolving loan funds have played a critical role in stabilizing and expanding the economic vitality of the area. AVCOG’s community and economic development planning staff provides planning services and support for municipalities. “Our staff provides technical assistance with the development of applications for both the Community Development Block Grant (CDBG) program and the Federal Economic Development Administration (EDA),” noted Robert Thompson, AVCOG’s Executive Director. “The CDBG includes Housing Assistance, Public Infrastructure, Public Facilities, Downtown Revitalization, Community Planning and more, while the EDA includes public works investments and local technical assistance grants.”

LAND-USE PLANNING & ENVIRONMENTAL MANAGEMENT

AVCOG’s planning staff provides assistance to comprehensive planning committees, planning boards, appeals boards, code enforcement officers and other municipal officials with a variety of planning and land use topics. “AVCOG’s staff offers many types of guidance from phone calls to attendance at meetings to field visits. Their expertise is invaluable in developing new ordinances, assisting with ordinance amendments and conducting workshops for individual member towns.” Thompson added, “Staff

also assists many towns to conduct reviews of large or complex subdivisions and site plans.” Environmental management services and technical assistance include public education, solid waste management, watershed protection, stormwater management and road maintenance for water quality improvement. “AVCOG has a long history - 40 years - in environmental management. Experience allows our staff to recognize issues and problems and then identify resources and strategies that move towards a solution,” said Thompson. One such strategy has been initiated...Brownfields are industrial and commercial facilities not being used to their potential, often abandoned or idle and not easily expandable due to possible environmental concerns. “AVCOG has applied for grant money that will allow us to fund municipalities’ Brownfields assessment and cleanup projects,” said Thompson.

Direct Loan Programs • Flexible rates and terms • Access to federal and state loans and guarantees • Special programs for micro enterprises

TRANSPORTATION PLANNING Regional planning and technical services for transit and urban and rural transportation through AVCOG include the Androscoggin Transportation Resource Center (ARTC) and the Region 7 Regional Transportation Advisory Committee (RTAC). ARTC is comprised of elected and appointed officials from Lewiston, Auburn, Lisbon, Sabattus, AVCOG, Androscoggin County Chamber of Commerce, Maine Turnpike Authority, Western Maine Transportation Services, Maine Department of Transportation and the federal funding agencies of the United States Department of Transportation. “ATRC is the federally required and state designated Metropolitan Planning Organization responsible for carrying out short- and long-range transportation improvement plans for urban Lewiston-Auburn, Lisbon, and portions of Sabattus,” said Thompson. “This regional hub is home to 70,000 residents and 37,000 jobs.” The long-range transportation plan is currently being updated, which takes into consideration population growth, employment, and residential and commercial development 20 years down the road. Two important studies are underway. “One is a passenger intermodal facility in the area of the Auburn-Lewiston Airport for connections by car, bus, rail, and air,” said Thompson. “The other is a study to determine the feasibility of a new Maine Turnpike interchange and connector road for easier access to the Lewiston and Auburn downtowns.”

Maine Small Business Development Center • • • • •

Serving existing and start-up businesses One-on-one business counseling Free training seminars Business plan assistance Loan application guidance

Maine Manufacturing Enterprise Partnership • • • •

Enterprise Resource Planning ERP ISO 9000 Internal Auditing Inventory Control Assessments Lean Manufacturing

COLLABORATIVE EFFORTS

“Municipal and regional cooperation is alive and well at AVCOG, as it has been for 40 years. Finding solutions for complex challenges, the integration of resources, and sharing of information is what we do best,” said Thompson. “The success of AVCOG can be measured by the success of its member municipalities and that says a lot.”

Where good work is our way of life.

Androscoggin Valley Council of Governments

Offering a variety of services and programs for businesses in Androscoggin, Franklin and Oxford Counties 125 Manley Road, Auburn, ME 04210 • 207-753-9186 • www.avcog.org • avcog@avcog.org

Western Maine’s Business Future

WATCH US GROW!

NEW BUSINESS INCUBATION

WORKFORCE DEVELOPMENT

Governor King presents a check to the RVTC kicking off the building program.

Graduates of the RVTC Machine Tool Technology program find challenging jobs in precision manufacturing.

The River Valley Technology Center is one of seven Applied Technology Development Centers located throughout Maine. Our focus is the precision manufacturing industry sector. Our four-floor 64,000 square foot facility is being prepared for occupancy later this year. We will provide our tenant companies with state-of-the-art facilities having high speed internet access, videoconferencing, and other support services needed by developing high technology companies. Business incubation catalyzes the process of starting and growing companies. A proven model, it provides entrepreneurs with the tools they need to make their ventures successful. Our objective is to produce successful firms that will leave the program financially viable and freestanding. Incubator "graduate" companies create jobs, revitalize neighborhoods, commercialize critical new technologies and strengthen local, regional, and state economies. Our partnerships with educational institutions, industry trade organizations, state and federal business development resources and financing sources give us a unique ability to improve the likelihood that our sponsored companies will be successful.

One reality of the 21st Century is that lifelong employment with one company is a thing of the past. This realization means that upgrading skills and being prepared for career changes are a necessity for everyone. Recognizing that skills are needed in the precision machining portion of the manufacturing sector RVTC has partnered with Central Maine Technical College to provide a one-year certificate program in Machine Tool Technology. All costs for classes and materials is borne by a workforce development grant from the US Department of Labor. This program offers a broad training experience that prepares individuals for employment in the metal products industry. Through a combination of classroom study and assigned shop activities students acquire essential background information, develop trade skills, and become familiar with production methods and standards common to the industry. Graduates of this program may be employed as machine operators, machinists, CNC machinists, tool & die makers, quality control inspectors, machine assemblers, machine tool designers, CNC programmers, or field service representatives.

If you think we should be part of your plans call Norm MacIntyre at 369-9369 or email normm@rivervalleycenter.com

VISIT US AT: www.rivervalleycenter.com

River Valley Technology Center 60 Lowell Street, P.O. Box 559, Rumford, Maine 04276 • (207) 369-9368 • Fax (207) 369-0356

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Financing

CE I

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Coastal Enterprises Inc. Lewiston-Auburn staff

Making a positive impact on business and home ownership By DONNA KEENE ROUSSEAU / Freelance Writer

and growing secondary migrant populations to establish and expand businesses as another way to Coastal Enterprises, Inc. (CEI), a non-profit community developstrengthen the economic fabric of the community. ment corporation, has been in the L-A area for over 17 years workWhile honoring the diverse literacy levels, cultural ing with businesses on financing issues and serving as resource and business experiences that a person brings from on employment issues. Two years ago, CEI expanded its office to his or her country of origin, CEI provides 1:1 busiserve the tri-county area of Androscoggin, Oxford and Franklin ness coaching, assists with feasibility studies for In front, left to right, Leslie A. Cybulski, housing management counties. This change brought additional services such as a loan business ideas, offers business education classes, and administrator; Sandra L. Goss, site supervisor; John Scribner, VISTA and investment officer, a business counselor to work with targeted assists individuals in securing financing through populations and a housing developer. Today these efforts build on CEI and community loan programs. cconomic development; Elaine Sederlund, housing developer. In the community’s assets and are responsive to changing markets StartSmart coordinator, Jann Yankauskas, says, back, left to right, Marcel Gagne, program developer; Anne Pfeiffer, and entrepreneurial needs. “We begin by listening.” The process begins by idenIDA coordinator; jann Yankauskas, StartSmart coordinator; Howard CEI Loan & Investment officer, Stephen Lovejoy describes the tifying an individual’s skills and merging that skillDupee, senior program officer. Not pictured: John Egan, housing corporation as a lending institution for economic development base with community needs. Literacy sensitive tools for everything from small, in-home business loans to financing and training help the entrepreneur understand how developer; Sean Gambrell, VISTA Community Entrpereneur; Steve for larger business real estate and building transactions. “As an to create and expand a business within American Lovejoy, investment and loan officer; Christie MacConnell, business economic development agency, we can take more risk than the business practices. counselor; Ellee Simons, project coordinator. banks,” he explains. “That’s our job – to “Somali women, for instance, take on the risk that banks nay not be able traditionally stay at home to elderly housing Frye School project. Senior Plus was the project CEI continues to participate to take.” care for their families,” says Yankauskas. sponsor and partnered with us.” It is important to note that CEI does not “So we are helping women identify ways for “We want to reduce the barriers for people to take over their among community leaders and contributing to the household income through own compete with banks but rather, serves economic control,” explains Egan. He cites the example of a as a support lending resource. CEI raises tenant of a newly renovated Maple Street three-unit apartment advocates to develop the vision home-based businesses, such as daycares, capital from a variety of private and public home-manufacturing of food, craft products complex who is working to become the owner of the building. CEI of making L-A a world-class sources to re-lend or invest in promising and interpreter service.” StartSmart at CEI is offers training and education on landowning and homeownership, Maine enterprises that meet its financing currently working on a feasibility study for a assists in resolving credit issues and establishes an Individual community, focusing attention and social impact criteria. The corporation group of Somali women interested in making Development Account (IDA), a savings account whereby every is also involved with a consortium of ecoArabian sofas and draperies. “These popular dollar saved by the tenant was matched by CEI up to four thousand on job creation nomic growth partners including FAME, dowry items are difficult to get from their dollars. and alleviating poverty. the Lewiston Economic Growth Council, country of origin, so this might be a potential Egan acknowledges the City of Lewiston as being a particularly and AVCOG. “We work with other developbusiness opportunity,” says Yankauskas. enthusiastic partner in the city’s housing development. The Kenment agencies and commercial banks to To create new opportunities for existing, na- nedy Parkview Townhouse is just one of the projects underway for help businesses grow,” says Lovejoy. “We provide what is known tive businesses, StartSmart is also involved in the “Goat Project” 2003. Says Egan, “We are working on the development of a properas ‘gap financing’. We fill in the gap between what is needed for the to bring Somali and Latino storeowners together with native farm- ty located on Park and Spruce Streets, a downtown property with loan and what is available through conventional lenders. Our goal ers to increase the availability of goat meat, a traditional, primary mixed residential and commercial use. Through a grant, the propis to create new jobs and businesses that wouldn’t happen without food source for the Somali community. erty will be reconfigured from a sixteen unit apartment house to someone stepping in to fill the void.” Partnerships with other agencies are the driving force behind eight ownership units, effectively introducing homeownership to Lovejoy points to the Small Business Administration 504 Proother StartSmart projects including the United Somali Women of that area.” Egan anticipates the sale of these townhouses between gram as one of the programs CEI offers to encourage economic Maine, Dareelka, the Somali Center of Maine (all originated by the $40,000 and $60,000 per unit. growth. SBA 504 provides low interest rates and long-term financSomali community), the Maine Rural Workers Coalition and ComCEI continues to participate among community leaders and ing for businesses borrowing $250,000 or more to purchase real munity Concepts and the New Americans Agricultural Project. advocates to develop the vision of making L-A a world-class comestate and equipment. Financed projects must meet set criteria Beyond business development is the issue of housing for Maine’s munity, focused attention on job creation and alleviating poverty. set forth by CEI to ensure the creation of jobs, the creation of busilow and moderate-income households. John Egan, CEI Housing CEI’s mission is “to help Maine people and communities, particunesses owned by women or Veterans, or spur economic growth Developer, says, “The formula for our success lies in the partnerlarly those with low incomes, reach an adequate and equitable and development of rural areas. ships CEI is able to form with the city and other organizations. In standard of living, learning, and working in harmony with our CEI’s StartSmart program works with the refugee, immigrant example, CEI served as the consultant and developing agent for the natural environment.” Visit www.ceimaine.org for more details.

Community/Government

Growth Council brings jobs, dollars to the area

T

LAEGC is the area’s primary economic development agency

weekends in the past, serving as he phone rings. familiarization tours for clients or It’s a client looking prospects considering a future move for 15,000 to 20,000 to the Twin Cities. square feet of space in L-A to help Add to the mix the numerous grow a New England business boards and committees on which serving the wood products indusLAEGC employees serve, and the try. six-member office has its hands full. Ben Hayes proceeds to ask a host “Leadership, business advocacy, of questions about space requireand community participation are ments, costs, projected timetables, all critical to what we do,” says Gosutility needs and other considerselin. “By participating in creating ations. He pauses briefly between a vibrant, successful community, questions to chew on his pen. the goals of attracting and retaining After he hangs up, Hayes gets busy businesses and creating jobs become matching Lewiston-Auburn propmore attainable.” erties with the client’s request. Gosselin says LAEGC’s 20-member Meanwhile, in the conference board of directors recently revisited room across the hall, the loan its mission statement and purpose, committee is reviewing a loan and focused new attention on the imapplication from a small start-up portance of business advocacy and seeking to plant its roots in L-A. leadership. The committee carefully reviews “Economic development is all the company’s business plan, lookabout relationships and building ing at leverage formulas, projected trust,” adds Gosselin. “Much of that expenses, growth forecasts, and involves community participation employment figures. in local organizations and projects. The application looks good, and Sometimes it means taking initiaas Ken St. Amand rushes to his oftive and helping to lead. Other times fice to get a supporting document it means collaborating and serving and make copies, he nearly crashes as a catalyst.” into Stephanie Lewis and Becky One recent example of business Smith. They are coordinating Lewiston-Auburn Economic Growth Council staff, seated in front,Becky Smith and Lucien Gosselin; advocacy and leadership was the plans for a client visit to various joint effort with the Androscoggin in back, Ken St. Amand, Paul Badeau, Ben Hayes and Stephanie Lewis. business sites in L-A. County Chamber of Commerce to This describes a fairly typical organize a “Strength in Diversity” day for the staff of the LewistonThe Growth Council is also managing an clients time and money. ad campaign. Auburn Economic Growth Council, the priinitiative on behalf of the Lewiston-Auburn Gosselin is also involved with plans to estabThe Chamber and LAEGC worked together mary economic development agency serving Railroad Company to preserve a short rail lish a new turnpike interchange in Auburn and to enlist support from the business community the Twin Cities. corridor which could serve as a critical link the Route 126 connector. to contribute toward the cost of running a large Established in 1981, the private non-profit for future commuter and traditional train serIn addition, LAEGC manages a number of ad in various statewide newspapers. In light of organization has four fundamental functions. vices. Through a voter-approved bond issue, loans and assets. Since its inception, LAEGC recent negative publicity surrounding a hate It provides technical assistance to companies the Maine Department of Transportation has has loaned nearly $7 million to L-A businesses. group rally, the ad conveyed the message that wishing to expand or relocate to the Twin Citgranted $2 million to the railroad company for A number of other confidential development the community embraces diversity and multiies, gap financing, site search assistance, and the task of preserving the rail spur running projects are also in the works. culturalism. marketing/public relations support for clients from Oxford/Beech Streets to the Lower LewisPeople from outside the Twin Cities may More than 70 companies signed on -- particuand the general community. ton rail. LAEGC is working to purchase a numknow LAEGC best as the organizers of the Anlarly impressive considering the two-week It’s been a busy several months for LAEGC. ber of properties as part of the initiative. droscoggin Business to Business Trade Show, period during which companies were invited to In December, the organization held a groundLucien Gosselin, president of the organizawhich will take place June 12 at Bates College’s participate coincided with the holidays. breaking ceremony in Lewiston to celebrate tion, has also been extensively involved in local Gray Athletic Building in Lewiston. Though the long, arduous work of economic landing a $45 million Wal Mart food distributransportation initiatives, including a plan to This marks the show’s eighth year, and plans development is often frustrating – sometimes tion center, which will create about 150 jobs create an intermodal transportation hub near call for a joint Trade Show/Chamber breaktaking years for a client to expand or relocate to initially, and possibly hundreds more in the futhe Auburn-Lewiston Municipal Airport. fast similar to last year’s standing-room-only the area – it is extremely rewarding, says Paul ture. The complex will serve Wal Mart grocery The hub would integrate multiple modes event, an After Hours extravaganza, and other stores in northern New England. Badeau, Marketing Director. of transportation including bus, rail, and air surprises. With nearly 200 exhibitors and 2,000 LAEGC’s sister corporation, the Auburn “There’s nothing more satisfying than knowtraffic. LAEGC has also collaborated with the or more attendees, the show is the largest of its Business Development Corporation, is helping ing your involvement in a project played a part City of Auburn and the U.S. Customs Service kind in the state. to finance part of the $10 million, 110-room Hilin bringing a direct investment of tax dollars to establish St. Lawrence & Atlantic Railroad’s LAEGC is involved in a number of other ton Garden Inn project in Auburn. The Growth and jobs to the community,” he explains. “The Intermodal Facility in Auburn as a customs special projects, including facilitating an area Council staffs the Auburn organization, as well more good jobs and sound investments you port of entry. The designation will eliminate wide image campaign to promote the area’s as the Lewiston Development Corporation, its attract, the more you help secure the communithe need for international freight having to go economic, cultural, educational and social asLewiston counterpart. ty’s future and improve its quality of life.” to Portland for Customs inspection, saving sets. LAEGC has also hosted special showcase

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Community/Government

“We succeed when our members succeed”

Androscoggin County Chamber of Commerce Ask the people what they want and give it to them. That’s how the Androscoggin County Chamber of Commerce does business, and with more than 1040 members, Chamber President Chip Morrison is never at a loss for suggestions. Morrison noted there are several reasons to join the Chamber, which has been providing services since its inception in 1888. “Small businesses want to make contact with other businesses,” he explained. “Networking is usually the primary reason small businesses become involved, as well as, having an opportunity to be listed in the Chamber’s annual guide.” Morrison is fond of saying, “We succeed when our members succeed,” and The Chamber is constantly looking for new programs to support the members. Each month The Chamber sponsors the highly attended Community Breakfast, Business After Hours, two or three seminars, and a Brown Bag luncheon. “We survey our members annually to find out what they’re interested in — it’s that simple,” he said. Topics have included hiring practices, customer service, personal financial planning, business resources for small businesses, Myers-Briggs personality profiles, health care, and the Maine economy. “Many members join because they like the events. Breakfast alone draws 200 or more people each month,” he said. “It’s becoming more and more difficult to find facilities to hold our events.” The social, educational and special-topic programs and seminars are very popular, and the annual meeting draws a capacity crowd of 400 to the Ramada Conference Center each year. The Chamber is often seen as a powerhouse in the business community, but often overlooked when it comes to community involve-

E

mpower Lewiston (EL) is an IRS 501(c)(3) nonprofit organization established to implement a Strategic Plan and manage funds from the U.S. Department of Agriculture (USDA) to support activities in the Lewiston Enterprise Community. This is done under the federal Empowerment Zone (EZ)/ Enterprise Community (EC) Program. The Lewiston Enterprise Community consists of census tracts 201 and 204, which generally make up Lewiston’s downtown and is about 0.9 square miles. In 2000, these census tracts had a total population of about 4,500 (6,000 in 1990); the 2000 poverty rates were 46% in CT 201 and 37% in CT 204 (US Census Bureau poverty thresholds in 2000: for one person: about $8,800; for family of four: about $17,600). The federal funds are used to improve the quality of life in the EC. The designation runs Dec. 24, 1998 - Dec. 24, 2008. Empower Lewiston is separate from the city; it is governed by a 21-member board of directors and has five Committees. Eight seats on the board are specifically designated for EC residents. Empower Lewiston first distributed EC funds in April, 2000; it works with more than 50 partners (including EC residents, government, nonprofits, businesses, and other organizations) on more than 50 projects. Empower Lewiston solicits both grant funding for projects, and project proposals for EL funding. The projects must conform to the Strategic Plan and are rated by the board, and additional EC residents. The Strategic Plan is a locally-developed, federally-approved plan designed to bring about positive changes. It takes a comprehensive approach: community, economic, human and physical development; it reflects problems & opportunities. The plan’s strategies range from health care to economic development. The plan is updated periodically to account for new programs and input from the community. Implementation relies on combined financial, program and human resources. The federal Empowerment Zone/Enterprise Community program was created to provide for community and economic development in distressed communities; it is designed to be a catalyst for change, and to be a grass-roots based program. The program’s key principles: strategic vision for change, community-based partnerships, economic opportunity, and sustainable community development. For our EC, it means an annual federal grant of $250,000 (although that is subject to annual appropriations action by Congress).

ment. The Chamber services all of Androscoggin County and promotes the communities through a variety of venues, including their web site (www.androscoggincounty.com). There are even postcards of the area to email to family and friends. “For anyone looking to relocate or visit, The Chamber is the first place to call,” Morrison stressed. The web site features links to businesses, employment, recreational activities, and educational opportunities, as well as all the information included in the relocation, visitors and business guides. Those without Internet access receive the

Androscoggin County is the “Heart of Maine.” Centrally located, our communities are less than one hour to the seacoast, the mountains, Portland, and the State Capitol. A community of festivals, Androscoggin County is home to the Maine State Parade, Liberty Festival, Moxie Festival, Festival de Joie and the renowned Great Falls Balloon Festival. — from Androscoggin County web site

guides free of charge. Over the past three years there has been an increased determination by members to raise scholarship money — so far over $85,000 — to benefit young people in our county. “This has become a focus because an educated workforce is needed for a community to run well.” The Corporate Spelling Bee raises money for the students in Lewiston-Auburn College’s Teacher Program and the annual Scholarship Scramble golf tournament funds scholarships for students at Central Maine Technical College and for graduates of all the area’s high schools. The Chamber also assists all the festivals that take place throughout the summer. If not on the festival committee, the staff is available to offer phone support, by fielding incoming calls. The Chamber also is involved in efforts to enhance the image of our communities through the Adopt-aSpot program and a Beautification Conference. Volunteers, he said, have been the mainstay of the organization. With a staff of only five and 1040 members, “we can’t do it all without our volunteers to help at various events, give us guidance and run programs.” Relying solely on staff would drastically reduce the Chamber’s abilities, he noted. In comparison, Portland, with 1350 members, has a staff of 10.

THE CHAMBER 179 Lisbon Street PO Box 59 Lewiston Me 04243-0059 Tel: 207.783.2249 Fax: 207.783.4481

Another year of achievement in the enterprise community HIGHLIGHTS FROM 2002 Jobs and Economic Development

In 2002 business and nonprofit partners completed expansions at Sun Journal and Lepage Bakery, and renovations at Knapp Shoe Store/CMMC, Dept. of Human Services/RPM Realty, and CMMC nursing school. This $22.5 million of investment include the creation of 42 jobs and the retention of 665.Community Center The Lewiston Housing Authority oversaw major progress on this $2.6 million project in 2002. After the future occupants’ needs were determined and the final design created, groundbreaking took place in late 2002. The Center will house several nonprofit offices (including EL’s), community meeting rooms, Head Start, adult education, classrooms, a computer lab, and the Sisters of Charity Bates St. Family Health center. EL contributed $50,000 to LHA, and an additional $25,000 to Head Start for their new facility at the site; occupancy is expected in October of 2003.

Resources Directory

SeniorsPlus completed the “Community Resource Guide” which contains information on hundreds of helpful local programs for food, clothing, housing, employment, and other areas. Copies were given to EC residents on the board and each listed local nonprofit organization (about 180). The directory and a searchable database are also at the Lewiston Public Library, Lewiston Adult Education at the MultiPurpose Center, Lewiston General Assistance office, Longley School, and Faithworks. EL gave $10,200 for the initial development and $3,600 for the printing and copying of an updated version to be available April 2003.

Lead-based Paint

The City of Lewiston shares a $2.4 million US Dept. of Housing and Urban Development grant with Auburn. The project’s activities include blood lead tests, training in lead hazard control reduction activities, grants to owners and landlords for hazard reduction activities, temporary housing for families relocated during lead control work, and others. The destructive effects of lead paint poisoning on learning and behavior means this work is critical to breaking the cycle of poverty. To-date in the EC: 86 children screened at EC locations, 39 units approved for grants, three units approved for the rehabilitation loan program, and creation of an informative website: http://www.ci.lewiston.me.us/ lead. EL helped with the grant application and with funding for printing brochures

Outreach to Residents

After a brief hiatus, the Seeds of Change project, including its well-known outreach worker aspect, now comes directly under Empower Lewiston’s oversight and funding. Tina Bailey will conduct outreach and provide assistance on various opportunities to many EC residents. Community Participation Committee and EL staff will manage the project.

its USDA annual report. The US Dept. of Agriculture, which oversees the EZ/EC/Champion Community program for more than 100 rural communities, awarded its Dr. J. Norman Reid Award to Empower Lewiston/Lewiston Enterprise Community for our 2001 Community Annual Report.

SOME TOTAL NUMBERS

City Infrastructure

The City of Lewiston was the lead for a number of other projects that saw progress in 2002: Bates Mill #3 Courtyard was completed, Courthouse Plaza was nearly completed, improved lights were installed on Lisbon St. from Chestnut to Main, the Bates Mill Parking Garage (600 new spaces) was completed, and the city began work on adding 250 spaces at the municipal lot on Park St.

Literacy/Parenting Program

Lewiston Adult Education received a $115,000 federal grant for the Even Start Family Literacy Project. Twenty families that live in the EC and have students at Montello and/or Head Start will be targeted for participation. The program integrates the four components of family literacy: adult literacy, early childhood education, parenting education, and inter-generational activities. Androscoggin Head Start will provide early childhood programming for ages 0-5 and LAE will provide the adult learning component.. EL provided support for the grant application and participates in its advisory council

Cultural Learning Center

The Lewiston Public Library secured funding to renovate an unfinished portion of the building, design additional space to create the Center, and renovate and furnish the Center. When completed in late 2004, it will include a 150-seat community room, a classroom/computer lab area, and regional history archives. EL contributed $21,000 to the $3 million project.

Some (but by no means all!) of the accomplishments by partners to date can be reflected in numbers: 4 $48 million in job/economic development related investment activity 4 $20 million received for the other projects 4 $500,000 in Empower Lewiston funding distributed/reserved; 17 funded programs 4 900 new jobs, 700 retained jobs 4 286 clients served, 2,000+ services/ referrals, and 171 programs 4 50+ partners and donors; 50+ projects 4 Five EL scholarships/financial assistance to residents for training 4 Most of the eight board slots specifically designated for EC residents were filled 4 Six additional residents (beyond six on board) in 2002 and eight additional residents (beyond four on board) in 2000 participated in the project ratings/funding decisions 4

Faithworks and Lewiston Adult Education projects won 2001 Business/ Education Award, Androscoggin Co. Chamber of Commerce

Tourism Information

Tourist attractions in the Lewiston EC were posted on a website the USDA developed to highlight its EZ/EC communities. Information complying with their restrictions can be viewed at: http://www.ezec.gov/tourismguidewebsite/ ruraltourism/lewiston.html

National Award

Empower Lewiston won a national award for

WANT TO KEEP UP ON DEVELOPMENTS? A weekly report on project and organizational activity is available via email by request. Contact Empower Lewiston at (207) 777-5144 or empower@economicgrowth.org

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

REMEMBER WHEN LIFE WAS SIMPLE AND A GOOD VALUE WAS EASY TO FIND?

..... SOME THINGS NEVER CHANGE

1920’S

1940’S

AUTO, N R E T S E W ICAN AN AMER N TRADITIO

AT SAME GRE VALUE ...

. U VALUE.. O Y E V I G WE E ...BECAUS YOU! E U L A V E W

REAT ... SAME G CUSTOMER SERVICE

TODAY

313 Main St., Norway, ME

SAVE THE DATE!!! The 12th Annual Parenting Matters Conference “Building On Our Personal Strengths as Parents” Featuring keynote speaker

1-800-895-5151 (207) 743-5151

FAMILY FUN DAY Tuesday, March 18th, 10:00am Come join us at the Inside-out Playground in Waterville Registration Required 783-3990

HEALTHY PARENTS HEALTHY KIDS! Thursday, March 13th 10:00-11:00am Child Development Services We will discuss children's development, focusing on age's birth to five. This group meets on the 2nd Thursday of each month,

NAOMI HAINES GRIFFITH Author of “Red Clay & Vinegar: Looking Through the Eyes of a Southern Child”

and features varying guest speakers and subject matters.

COOKIES ’N CRAFTS Opportunity for families to come together to make crafts, eat tasty snacks, and have fun.

PLAY GROUP An opportunity for moms and dads with children 4 & under to come together, play and share experiences. Mondays 10:00-11:00am

Fridays 10:00-11:00am

STEPPING STONES FOR STEP FAMILIES This 5-part workshop will help parents and communities in creating successful stepfamily living. The stepping stones featured in this program include: Building a Strong Relationship Maintaining Strong Parent & Child Relationships

CHILD CHATTER A parent support group for parents and their children age 5 and under. Come bring your child and meet other parents and families. Tuesdays 5:00-6:00pm

Developing Stepparent and Stepchild Relationships Working with an Absent Parent and Other Person Outside of the Stepfamily and more.

Wednesdays March 19-April 16 6:00-7:30pm at Lisbon High School Registration Required 353-3037

Saturday, April 26, 2003 FMI Call 783-3990

Visit us on our website at www.advocatesforchildren.net Unless stated all activities are free. Transportation is available for Family Fun Days.

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Retail

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At 50-years-old, Blais Flowers enjoys sweet smell of success

T

By BARBARA LIVINGSTON / Freelance Writer

he youthful Mike Blais wasn’t around in 1953, so whatever he knows about what life was like back then, he’s learned from the history books or heard passed down through his family. But he does know that the flower business was very different when his grandfather Joseph, started Blais Flowers that year. He knows that grandfather Joseph worked in a Lewiston greenhouse from an early age because flowers were his passion. Joseph followed that passion and in 1953 was able to open Blais Flowers at 539 Webster Street in Lewiston, the same location Blais still occupies today. Joseph began the operation with one greenhouse where he lovingly planted and tended the flower seeds until they were mature enough to sell. Today, Blais Flowers and Garden Center has grown to four greenhouses with over 12,000 square feet of green space. But now seedlings are delivered from warmer climates and shipped here to Lewiston, which they then grow into the luscious green flowering plants found here in the spring. Normand Blais, Mike’s father, followed in his father’s footsteps. As the second generation at Blais Flowers, he quickly realized how important flowers can be with the emotional impact

they have on both the sender and receiver. “It’s always been essential to us that we provide a quality product that expresses the emotions of one person to another,” says Mike proudly. “A lot of blood, sweat and tears of three generations resides here.” It certainly ran in the family because at the age of 13, Mike quit his paper route to work in his father’s shop. When Normand passed away seven years ago, Mike stepped in to run the business and found that he had a real knack for it. “It was tough for a while,” said Mike, “because I really had a great reputation to uphold.” But faithful employees like Normand Lachance, a horticulturist who was with Blais Flowers for 40 years and just retired to part time last year, helped Mike make the transition. “A lot of the success of the greenhouses is due to Norm,” adds Mike. Mike has lots to be proud of today. He’s running a business that celebrates its 50th birthday this year. Since he took over in 1995, the business has nearly doubled. Blais Flowers’ reputation for both floral design and seasonal business is known throughout the area. “Our goal is still to make somebody happy,” says Mike with a grin. This third generation of Blais is dedicated to the principles that his grandfather began so many years ago – to provide good service, the best quality product, at a fair price.

Mike Blais, right, tends some of the greenhouse plants.

Blais Flowers and Garden Center Same day delivery Competitive prices 100% guarantee Flowers for all occasions Blais Flowers and Garden Center 5 3 9 We b s t e r S t r e e t , Lewiston, Maine 783-8566 or toll free 1-800-783-8568

Make a new furry or scaly friend FEATURING A

WIDE SELECTION OF SPECIALTY PETS AND SUPPLIES: • Exotic Birds • Small Animals • Tropical Fish • Reptiles • Puppies • Expert Advice • Friendly Staff • Supplies More than 30 years of matching the right pets with the right people! Topsham Fair Mall

373-1245 (just off 295)

Visit Petland! By BETH WEBSTER Freelance Writer

The 5,700-square-foot Petland store that opened in November at the Topsham Fair Mall is certainly a new breed of pet store. Customers are actually encouraged to touch, talk to and play with the animals. “The only thing our customers can’t hold is

the fish, but Petland is definitely set up for customers to relax and have a good time playing with the pets,” stated Petland General Manager/ Owner Ron Littlefield. He noted that at some pet stores “you can’t hold the animal until you buy it, but here at Petland we believe that the interaction is good for the pets and for their potential owners.” “We are dedicated to matching the right pets with the right people and meeting the needs of both,” Littlefield stated. He added that “we want to show our customers just how much fun pets can be and how pets can enrich their lives.” Petland offers potential pet owners lots of choices -- registerable puppies and kittens, tropical fish and birds, reptiles and small animals. For instance, the store begins each week with 45 to 55 puppies in 30 or more different breeds. “All of our puppies are registerable and veterinarian-checked and come with health warranties,” Littlefield explained. Fishkeeping hobbyists will be delighted at the variety of freshwater fish in the store’s 100 aquariums. “Ours is one of the most exciting presentations of tropical fish in the area,” he commented, adding that he’s also able to obtain marine/saltwater fish. Amazons, cockatoos, macaws and many other

domestically raised pet birds are housed in open aviaries at Petland where they can interact with customers. A number of petting pens house small animals such as hamsters, bunnies and gerbils. “This is the pet store that you always wished for in terms of properly cared for animals, knowledgeable pet counselors and excellence in presentation of a wide variety of pet supplies,” Littlefield said. He said Petland carries all the supplies for an animal’s “nutritional, behavioral, environmental and maintenance needs.” Littlefield said that his 16 full and part-time pet counselors are trained for a long time before they go on the floor. “I’m proud of our knowledgeable staff. They are not paid to sell or put as much in a bag as possible. The sale comes after educating the customer. Pet lovers can feel confident in coming to Petland for all their pets and pet needs,” he stated. Petland also participates in programs, such as its spay-neuter program, that help ensure that Petland pets are not contributing to animal shelter and overpopulation problems. “We at Petland know people adopt our pets with the best of intentions, planning to give love and proper care for a lifetime. However, we also know that circumstances occasionally arise, making it difficult for a pet owner to keep that lifetime promise. If this is the case, we at Petland will help the customer find their Petland pet a new home,” Littlefield explained. The only thing lacking at Petland is the typical animal odors.” Customers are pleasantly surprised to find that it doesn’t smell like a typical pet store. This is the way it should be, CLEAN, ENJOYABLE, HEALTHY for the customer and the pets, Littlefield said.

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P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Retail

Spillers opens complex in Lisbon For years, Spiller’s has been recognized as a leader in the world of engineering/ architectural and consruction supplies and equipment. Local businesses may be surprised to learn that they also offer their customers...  a full line of general office equipment, supplies and furniture;  a variety of art supplies; and,  the capability for large-format printing, in both black and white and color. Spiller’s new retail location in Lisbon has allowed the business the space it needs to grow areas of business, according to company president Ray Martel. “We see the need in the local market to provide access to products and services that we have always earned, such as full office suites,” explains Martel.

clude the production of large banner size prints and trade show displays. Customers can access the services direct from their own computer with our Direct Link FTP service. The final piece of Spiller’s new retail space is the art supply store. According to retail manager Eric Ladd, the art supply business is continuing to grow. “We see a diversity of people shopping for art supplies, from students to hobbyists to professionals,” says Ladd. “The best part of the art supply business is the involvement it provides Spiller’s in the local

“Having this large space in Lisbon gives us a showroom to provide local business people the ability to see and try their options.”

community, as we continue to support numerous

According to vice president of sales, Clayton Larochelle, the new showroom will help his sales

art-related community programs.” In addition to

staff. “We have always believed in personalized service for our customers’,” says Larochelle, “and

art show sponsorships, Spiller’s does offer all art

this showroom adds a new dimension to that approach. It was never beyond us to deliver a chair

students a 20 percent discount on art supplies in

simply to be sampled for comfort, and this showroom will let our sales start literally walk a cus-

their retail store.

tomer through an entire office suite that meets their needs.”

“Overall, being more involved in the communi-

Furthermore, the space in Lisbon has allowed Spiller’s to bring their years of reprographic ser-

ty is what it’s really all about.” adds Martel. “For

vice abilities to the local market. “We have operated reprographic shops in Manchester, N.H., and

me, as a local business owner, I look to do busi-

Scarborough for years now, and we have seen a growing need locally for large scale and full color

ness with other locally owned operations. It’s im-

printing,” says Martel. “outfitting the retail location in Lisbon with state-of-the art reprographic

portant that we all support our local economy.”

technology is more efficient for our existing local customers, and it will provide a new option to many other local businesses.” The reprographic capabilities of Spiller’s new Lisbon location in-

Wallingford Equipment

Quality equipment for all seasons By BARBARA LIVINGSTON Freelance Writer People have different reasons for dreaming of a white Christmas. At Wallingford Equipment, on Route 4 in Auburn, an early snow like we’ve seen this year brings lots of customers through the door – customers who are anxious to buy that shiny new Ski-Doo snowmobile to get out and enjoy the beauty and splendor of freshly fallen snow. In addition to a great variety of snowmobiles, Wallingfords has recently added an exciting line of All Terrain Vehicles (ATVs) from Bombardier. These snazzy fourwheelers in bright, vibrant colors are irresistible in the showroom and great fun outdoors. As always, walking into Wallingfords customers are greeted by the familiar face of Mark Wallingford, manager of the business operations. “But this year they’ll also see a new face,” says Mark, “that of John Randolph, our new salesperson. We brought John in because the business has been growing and expanding and we wanted to be able to better serve our customers.” John isn’t new to the business, though. He’s been working with Mark for the last seven years promoting the SkiDoo product line at trade shows. This family owned business started by Ivan Wallingford back in 1953 has become an

Auburn landmark. Sons Mark and Ron now run this successful business, which actually doubled in 1997 to include an expanded service area. The key to this type of business is providing quality equipment backed with superb service. Wallingford does both and they have for nearly 50 years. So when the construction industry is strong, as it has been for the last few years, Wallingford’s continues to grow. Wallingford’s has a unique customer base serving many local municipalities and contractors. Heavy equipment like bulldozers, wheel loaders, backhoes and excavators are available. A large selection of Stihl chainsaws are also available with many styles in stock. Homeowners will be happy they found Wallingford as well. “There are more and more ‘gentleman farmers’ around who really appreciate a well landscaped, beautiful yard. And for any sizeable amount of space, most people would rather ride than walk,” said Mark. To serve this purpose, Wallingford’s carries a full line of compact tractors from Kubota, quality manufacturer of lawn and garden equipment. “At the end of March our showroom is transformed from the Ski-Doo snowmobiles and accessories to a ‘sea of orange’ with a whole lot of Kubota tractors,” smiles Mark. “Just in time for everyone to start thinking about spring.” For the larger farm operations, Wallingford’s provides a great selection of large farm tractors and all the necessary attachments and accessories. Used equipment is sometimes available for purchase. “We sell a lot of used snowmobiles and used Kubota backhoes and other equipment when we can get them,” says Mark. The store is open Monday through Friday from 8:00 a.m. to 5:00 p.m and Saturdays from 8 a.m. to 3 p.m. Telephone 782-4886 or toll free 1-800-427-4886. www.wallingfordeq uipment.com.

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Tel. 782-4886 or TOLL FREE 1-800-427-4886 FAX 795-0429 Visit Our Website at wallingfordequipment.com

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Retail

M

Athletic Barn — Buildling a Community

By DENISE SCAMMON / Staff Writer

onica Riordan and her husband Anthony, better known as ‘Andy’, have owned and operated the Athletic Barn in Lisbon Falls since 1999. The grand opening officially kicked off in March 2000 with Monica at the helm. Monica wasted no time in building an excellent reputation for their business. Just as importantly, they have built a reputation as people who care about local youth and their community. “Andy is an ‘idea’ man and a ‘do-er’,” began Monica, “and it is our hope that his health improves so we can combine our efforts to bring the most benefit to the business, local youth, and community.” (Andy is undergoing treatments for a rare form of spinal cancer.) “Andy is dedicated to and has a genuine desire to improve everything he touches. Our family knows that our working relationship as a team is perfect for the coaches, referees, umpires, athletic directors, as well as younger and older athletes looking for more than just quality sports equipment at competitive prices,” said Monica. Andy has come up with great fundraising ideas for cities, towns, schools and programs that exist today, or will exist tomorrow. “Every team is like a project, and if we can sit down with that league, team, or even a single athlete, we can take their goals and find a way to reach them,” said Andy. Small projects have been run to test different methods of getting more money into the schools and improve morale, spirit, and assure kids look sharp in the process. School displays with quality products, emblazoned with embroidery or screen printing, are priced below retail for the kids or faculty and are purchased by the school or fundraising teams for pennies over Athletic Barn’s cost, allowing schools to maximize funds. “Andy’s design of an in-school store, run in conjunction with fundraising groups, teachers, and student council, could provide sincere business experience, from inventory to purchasing,

as well as provide thousands of dollars for school programs,” noted Monica. Another idea of Andy’s is a local non-profit redemption center or school store which could help fund the programs that have the least monetary support from their community dollars. “Hockey, gymnastics, tennis, golf, band, drama, and everything else our kids dream about are worth supporting. We need to keep their dreams alive,” said Andy, “and keep them actively involved in teams and clubs that build character and leadership.” Real leadership skills can surface in the very young. “Every child undergoes the process of searching for what they are best at. The greatest disservice to our youth is not giving them every tool they need to compete in the world today,” stated Andy. Why compete? “Because the reality is that if you do not know how to compete in the work place, know how to lose and pick yourself up, know that hard work brings rewards... the easy way out for most youth today is to simply find something else to do.” The Riordans have contributed to building their community for many reasons. Andy said, “If our children have tools and interests in school, we can get them through some tough times. If they continue to have a vision of succeeding in a sport and they continue to educate themselves, they may not only make it through high school but carry on through college, tech school or be a self-motivated business owner. A community that celebrates its youth, will retain youth and build around the youth of tomorrow.” Tools for athletes include Skate Sharpening, glove repairs, Safety and rehabilitation exercise products, and motivating products like Reebok NFL equipment, Zephyr hats, bags for every sport and custom school jackets. In creating the Athletic Barn, the Riordans looked for a direction to follow, a clear cut identity for the store that would identify their beliefs. After years of dealing with Andy’s illness, Monica has put together a successful operation with its focus on the youth of the community and

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character-building activities. “While we know that moving to a larger town would increase our profits, we have committed to our effort in Lisbon.” Andy added, “We hope that our Lisbon location becomes our flagship store, to be modeled in other small towns that do not have local access to sports equipment and attire under one roof.” The Athletic Barn’s Athletic Barn, 689A Lisbon Street, Lisbon Falls, Maine Discount Program has our staff and order or buy something right off proven successful for teams, the floor. Invite us to an ump/ref meeting so we leagues, and other groups. “A league buys equipcan get our products to you, and you’ll find that ment from us at negotiated rates. Every member returns, sizing, and support are tailored to the of its league receives 15 percent off all major whole group to ensure uniformity.” equipment for that sport during that season,” If you are a company manager and you want explained Andy. “In 2001-02, Lisbon Junior Athyour management team to look top-notch, check letic League players saved an estimated $1,500. out the Athletic Barn’s great corporate apparel The savings were felt by the parents and players line, safety equipment, exercise clothing, shorts, directly. So, not only did the league get quality and more. products at competitive pricing, but every memThere are golf sets for beginners to the serious ber player saved a minimum of 15 percent off a golfer. “Check out our glove tightening service, glove, bat, pants or cleats.” skate sharpening, dart specialty items, Saucony Noting that in many instances expensive bats were discounted up to $50, Andy added, “A lesson footwear, Riddell football equipment, shoes, and cleats...and so much more. We can’t carry on bat swinging was thrown in at no cost.” Also, every single item in the store, but as we update parents and players requesting a specific bat our on-line store this spring, we will have the opand/or catcher’s gear, can place special orders, portunity to better serve customers...even after often at greater than 15% savings. regular business hours,” said Monica. “We can deliver the product, too. Coaches “It is so important to motivate our young usually have day jobs and their ‘free’ time athletes to focus on goals that will help make is tight. We’ve delivered team products to their dreams a reality. By assuring the availcoaches at their homes as late as 11 p.m. At other ability of athletic equipment, improved training times, we’ve delivered equipment to fields and programs, and athletic facilities, as well as the schools.” Take advantage of the Athletic Barn’s exposure to higher education for our athletes of customer service, such as express shipping on tomorrow,” said Monica, “we open up avenues special orders. Andy stated that most special orfor success that will build stronger communities ders arrive in 3 days or less. and relationships that will last a lifetime.” No one is left out at the Athletic Barn, includIn the future, the Athletic Barn and its team of ing referees, umpires, coaches, women’s sports, professionals hope to grow its quality individual frisbee players, golfers, and lefty golfers. What and group training programs in golf, baseball, will referees and umpires find at the Athletic soccer, football, and ice hockey. Barn? “More every day!” said Monica. She ex“We will continue to work to bring in profesplained that many referees and umpires were sionals, speakers, and trainers from other orgabuying required gear either online, through a nizations and colleges. We feel we can make a catalog, or through an ump/ref at an association difference by creating partnerships with schools meeting. “We spent hours researching methods and the community.” The Riordans want to hear to best access ump/ref gear and came up with from you. special programs, discounts, and a growing “Send us your thoughts so together we can line of merchandise that can be tried on for size build a better tomorrow for the youth.” right in the store. Many umps are pleased with

Voted best in L/A for three years

AUBURNDALE CLEANERS Not just your ordinary dry cleaners Lewiston-Auburn, folks have a choice – their dresses never leave the area because all gowns are done on-site at the Center Street location. The experts now say that office attire has After the garments are cleaned they are stored shifted away from the more casual look of rein an acid-free box with acid-free paper decent years and gone back to the traditional suits signed to last for years and years. “But we also and jackets for both men and women. Many caution our customers,” said Leo, “to be careful people in the greater Lewiston/Auburn area where they store the box. It needs to be kept in know that Aua cool, dry place burndale Cleanpreferably at room ers is the best temperature. The place to take boxes are designed those “dry clean actually to fit right only” clothes to under the bed and retain the good that’s a perfect looks and perplace for them.” fect fit they had He also says when they were that many envinew. Many also ronmental issues know that even such as moisture the “wet cleaned and heat can affect at-home” cotthese gowns and tons and linens that they should be maintain their checked every few crisp “likeyears to be sure Make sure the most precious dress you’ll ever new” looks they will last for wear is safe for future generations by taking it to when a profesgenerations. Auburndale Cleaners. sional cleans In addition to them. their regular dry Yes, customers have been praising their work cleaning services, Auburndale also offers home for years and now, for the third year in a row, and business service through which cleaning Auburndale Cleaners was voted the Best of can be picked up, cleaned and returned to the the Best, Greater Lewiston/Auburn’s best dry owner. This service is particularly helpful for cleaner by Market Surveys of America. senior citizens or anyone who is unable to leave “We work very hard to give our customers their home or office. the most careful, expert care available for their And for the busiest customers, the convefine clothes and also to make sure they have nience of “wash and fold” can be invaluable. the best service to go with it,” says owner Leo Drop off the laundry – come back and it’s clean, Guay. “People realize that when a garment says folded and ready to put away. It doesn’t get dry clean only that’s what it means.” much easier than that! In addition to the high-quality standard dry In addition to high-quality work and good cleaning work Auburndale is known for, they service, the location of the business right on also provide an in-store service unique in the Center Street makes it convenient to customers world of dry cleaners. “We have worked hard coming from many different directions. for years to perfect our method of cleaning Open Monday through Saturday from 7 a.m. wedding gowns right here in our plant,” says until 9 p.m. and Sunday from 8 a.m. until 6 p.m., Leo. “It is difficult work that averages 4-6 hours customers can use Auburndale’s services at to pre-treat and clean one dress, with much of their own convenience. the work done as pre-spotting and all done by Auburndale Cleaners has two convenient hand.” And pressing is equally challenging locations to serve the customer – 786 Center with most gowns having several layers, all of Street and Minot Avenue in the Taylor Brook which need to be pressed individually. CustomMall, both in Auburn. Taylor Brook mall locaers usually have to take their cherished wedtion is open from 7:30 a.m. until 7:30 p.m. Monding dresses to a specialty shop for the cleaning day through Friday and Saturday from 8 a.m. where they are sent out of town. But here in until 5 p.m. By BARBARA LIVINGSTON Special to Profiles

“When Quality Matters...” “The Leader In The Business” • State of the Art Coin-Op Laundry • Wash-Dry-Fold • Suede & Leather • Bridal Gowns • Draperies (Fan Folded) • Shirt Laundry on a Hanger or In a Box • Plenty of Parking

A Family Owned and Operated Business

“Quality Service at Reasonable Prices!” ER CLEAN Y R D BEST RD VOTED 2002 FOR THI R FOR EA IN TIVE Y ET SURVEY U C E S CON . BY MARK A UB LEW.-A OF AMERIC

PLENTY OF PARKING!

2 Locations to Serve You Better!

786 CENTER ST.

Across from Lee Auto Mall

782-9389

Mon.-Sat. 7 AM to 9 PM, Sunday 8 AM to 6 PM

MINOT AVE. In The Taylor Brook Mall Behind Sams

783-1280

Mon.-Sat. 7:30AM to 7:30PM, Sunday 8AM to 5PM, Closed Sunday

E10

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

RETAIL

Looking for unique and unusual? Look no further

Murdock Country Creations a family celebration such as the birth of a baby or a house warming.

By JODY GOODWIN Profile Editor

Based on the likes and dislikes of her customers, Murdock is bringing in a new line of retro housewares including tinware and expanding her line of unique baby gifts and

TURNER - Venture into a world filled with unique glassware and furniture. Find the gourmet items you need for that special dinner and dessert. Thank your customers with

products. To introduce everyone to her new gourmet food products, there will be a Gourmet

a custom-made, truly unusual Maine-made product or decorate your own home with items

Night held this spring for those who like to sample. Have you tried apple syrup on your

that reflect your taste for something different. All of these things and many more, can be

pork chops or maybe raspberry curd for those special tarts. The store features culinary

found at Murdock Country Creations located on Route 4.

delights from a wide range of producers including Stonewall Kitchen’s jams and relishes, Rowena’s southern favorites such as carrot jam and praline sauce as well as finishing sauces

Have you ever tried to find

and flavored oils from Bittersweet Farm.

a special gift for a bride and

A new dimension is being added to the store later this spring with the introduction of a

groom? How about a set of handpainted wine glasses with

custom-made furniture department. The store now features furniture reproductions of pieces

a matching pitcher or a slate

handcrafted in New England in the early 1800s with raised panels and distressed finishes.

welcome sign for their front door? Need a small but unique something for a good friend and been stymied by the ordinary offerings? How about a regional

Murdock Country Creations Route 4 in Turner about one mile north of Route 117 Telephone 207-225-2477 Mon-Sat - 9 a.m. to 6 p.m. Sunday - 10 a.m. to 4 p.m.

cookbook and the music to match or a vase covered with your friend’s favorite sunflowers. Owner Kellie Murdock has filled her Route 4 store with such a wide variety of offerings that finding the perfect present will not be a problem. Following her first year in business, during which Murdock test-marketed dozens of products, lines such as gourmet cooking ingredients and Maine-themed glassware are being expanded. Catering to companies that want to recognize their valued customers, Murdock has also begun a new line of gift baskets designed to reflect New England products and ingenuity. But those same gift baskets can be made up individually for Mother’s and Father’s Day as well as Valentine’s Day or For the bride that wants more than bath towels and sheets, the store provides a bridal registry and will customize champagne or wine glasses for the event as well as favors for the bridal party and guests.

been helping local schools and non-profit organizations with several very successful

and country so several items for a room can be purchased together such as furniture, pillows,

fund raising activities. The custom made

pictures, vases and collectibles. Items throughout the store are done by local artists includ-

glass ornaments featured at the store can

ing painted furniture, photography, greeting cards, painted slates, custom-made signs and

be the center of a fundraising initiative. Owner Kellie Murdock will help orga-

Murdock good-naturedly relates that everyone’s first response when they come into the

nize the activity, provide brochures and,

store is “I can’t believe how big it is!” The store does look small from the outside, she says,

depending upon items chosen, provide a

but really isn’t.

40 percent return to the organization.

So the next time you need a gift for yourself or someone else, come and explore the wide

be a ‘ ork in

Murdock Country Creations has

The store is laid out with areas done by themes including Victorian, lodge, Shabby Chic

pressed flower glass items like picture frames.

Rooper‛s w p

Planning a fund raiser?

For more information on planning

variety and unique offerings at Murdock Country Creations. It’s only 15 minutes from

a fund raising activity, call Murdock

Lewiston and Auburn but its like walking into a very creative world that could be much

Country Creations at 225-2477.

farther away.

continues to

rogress‛

By DENISE SCAMMON Staff Writer When Steve Roop opened Roopers on Sabattus Street in Lewiston back in 1992, he started out with a big dream crammed into 1000 sq. ft. of space, limited inventory, one part-time employee, and a lot of bottles to count. Today, he and his wife Elaine have a brand new location on Sabattus Street built over the original Roopers, providing 4000 sq. ft., inventory that includes a wide variety of beverages... from juice, soda, beer, wines, a ‘serve yourself’ Green Mountain coffee counter, as well as a designated State Agency liquor store that retails to individuals and wholesales to licensed clubs and organizations. Newly added to the Sabattus Street location was the opening of Subway Sandwich shop in the fall of 2002. As progress spread to the opening of a Roopers on Main Street in Lewiston in 1994, and Village Street in Lisbon in 1995, “Two things became very apparent to us,” stated Steve, “CUSTOMER SATISFACTION and EMPLOYEE SATISFACTION!” With that in mind, “renovations and reinvesting in Roopers has been a constant work in progress for Steve,” said Elaine. All three Roopers locations offer convenience in beverage shopping and State Agency Retail and wholesale liquor stores. Sabattus Street and Main Street are well established redemption centers as well. The new and improved Village Street Roopers in Lisbon began in Breton’s Market, but outgrew that space after 7 years. In October 2002, Steve moved Roopers next door into the former Yankee Grocers. During renovations of the new location, Steve said they removed 12 to 15 tons of debris. “We stripped this place down to the bare walls and then built it all over again, giving it a major face lift.” According to Steve, the deli counter, and especially the Ches-

ter Fried Chicken combos, are big hits. “No doubt about it, we were busting at the seams next door, this move was way over due. We did away with the redemption center in Lisbon, and concentrated on what our customers were requesting.....groceries and a bigger deli. Lisbon Roopers offers groceries, beverages, a good selection of wines, beers, liquor, as well as pizza, sandwiches and Chester Fried Chicken. So you see, we do listen to our customers,” said Steve,flashing a smile. Elaine finds that there is a low rate of employee turnover, and Steve agrees. “We have many experienced employees with great work ethics. This seems to set a good example for our new employees.” During the summer months, the number of employees grows from 32 to 52, as Roopers hires semi-retirees, former shoe workers, and in most instances, provides the first job experience for young students. According to Elaine, “We’ve had people start working for us in high school, go away to college, work for us part-time during breaks, graduate, get married, have children, move away, and drop in just to say Hi and Thank You... for an opportunity that was given to them a long time ago. That always makes Steve and I feel good.” The Roops are very involved in giving back to their communities. Whether it’s sponsoring little leagues, providing extra accommodations to ensure successful bottle drives for the local high schools, hosting benefit fundraisers or much needed support to the special needs children in the community, the Roops can be counted on. Steve adds, “It helps when you have a good relationship with your bank, and we are lucky to have Androscoggin Bank share in our growth and vision. They want to see us succeed and continue to do well, and that is a big plus!”

Customer satisfaction... Employee satisfaction... Community involvement... Business reinvestment. What is the next expansion for Roopers? Steve won’t say! So stay tuned......

Owner Steve Roop with employees Robin Garland, Ashley Miner and Manager Denise Perry pose behind the counter at Roopers on Village Street in Lisbon.

The new deli at the Lisbon Roopers offers Chester Fried chicken, sandwiches and pizza.

Employees Scott Akerley and Diane Theriault work behind the counter as customers find what they need at Roopers on Sabattus Street in Lewiston.

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

E11

Real Estate

Endeavoring to be your family realtor for life By DONNA KEENE ROUSSEAU

W

Freelance Writer hen Mindy and John Davis of Auburn contacted the Brenda Fontaine Family Team of ERA Worden Realty, they were looking for more than someone to help them sell their home; they were shopping for exceptional customer service. “I work in the service industry so when I shop for a service, I want to

know what I’m going to get. Service is what Brenda and her whole team are about,” says Mindy Davis. Like many people, she questioned whether a team could provide personalized service as effectively as a single agent. She admits, “I was pleasantly surprised. Every time I called Brenda’s office, everyone on her team knew the status of my home and the feedback was quick and proactive. I never really had to call for feedback on showings or open houses; I always got a call.” Davis also liked the fact that the Fontaine team was always open to her ideas. “It didn’t have to be Brenda’s idea. If things were not progressing with activity, she wasn’t afraid to call and propose changes, share why she thought changes were necessary and present her ideas. All in all, my experience was very good and I would recommend Brenda’s team to anyone with a busy life like mine and who is searching for someone who will be responsive throughout the whole process.” Davis is one of 311 clients whose homes were sold by the Bren-

The Brenda Fontaine Family Team in their new office.

da Fontaine Family Team in 2002. With close to $35 million in sales this past year, Fontaine acknowledges the loyalty of all her customers as the secret to her team’s success. “Word of mouth is the best form of advertising – friends recommending us to friends and family – and we so appreciate them for giving us the opportunity to serve them. We are truly grateful.” She adds, “Success can go as quickly as it comes. We don’t take it for granted. It’s important to stay humble.” Fontaine’s team consists of her husband, Claude, three daughters, Melissa, Crystal, and Angela, two sons-in-law, Bill

Bergeron and Clayton Larochelle, and the newest team member,

ues to commit herself daily to delivering the personalized ser-

Marilyn Larochelle, Angela’s mother-in-law, all of whom are

vice for which she is known.

licensed real estate agents.

“Each member of the team has his or her own responsibilities

According to Fontaine, the family team approach works well

from placing signs and completing paperwork to assisting cli-

thanks to a shared value system and a work ethic firmly ground-

ents from out of town. With great support, I’m easily accessible

ed in the philosophy of never promising what you can’t deliver

and free to do what I do best, counsel clients, explore new ways

and always delivering more than you promise.

for marketing our listings, and troubleshoot. Our entire family

By surrounding herself with a professional, service-driven team, Fontaine is always available to all her clients and contin-

team strives to go above and beyond. After all, we want to be our clients’ family realtor for life, not just for the sale.”

CENTURY 21 Advantage stays one step ahead

F

By DENISE SCAMMON Staff Writer

database in a laptop or hand-held computer. “They can have instant access to their appointments, contact list, and email.”

lexibility makes real estate a great career choice - you can be successful at your job as

With the amount of information accessible

a parent/spouse and have a career outside of the home. Working parents in real es-

on the internet, agents need to be aware of the

tate learn to be very efficient with their time and can usually accomplish an amazing

diverse needs of their buyers, and be able to

number of different tasks in the course of a single day. “A career in real estate offers independence

answer questions ranging in topic from the

in creating your own schedule and the income you want to earn,” said Angie White, independent

amenities in a particular property and resale

owner/operator of Century 21 Advantage in Lewiston.

value to intangibles about the quality of life.

A career in real estate offers flexible scheduling and an alternative to the traditional 9-to-5 office

“Our website at www.century21-advantage.com

setting. Working parents in real estate find that in addition to the importance of independence, it

is extremely important to our business and is

is a good thing to be part of a team. “We hope that each agent feels like a valuable team member. If

updated on a regular basis,” said Kevin Gagnon,

newer agents need help, or the vested agents need coverage, team members offer support.” White

executive administrator at C-21 Advantage.

noted, “In the last few years we have added a couple dozen new agents to our team.”

“We show ALL listings for the state of Maine on

Every new and experienced agent at Century 21 Advantage keeps up-to-date in the real estate

our website and become the contact person for

business by attending Century 21 training sessions utilizing Top Producer 7I Lead Management

any of those listings, whether or not we were the

Programs, Century 21 seminars, and Century 21 conventions. As homebuyers have become more

originating realtor, and that helps our clients

adept at using the latest technology, such as the internet and hand-held computers, the real estate

work with their favorite agent in our office.”

agent has had to stay just as sophisticated as, and even one step ahead of, the buying public. Of course, technology is only good if you use it and that includes email, cell phone, land phone, fax, and a website. White continued, “Every agent in this office has computer access and some use laptops or hand-held computers away from the office. These are great tools for connectivity to the internet and email.” The newest technology allows real estate agents to carry around their entire

Diane Reynolds, Administrative Assistant Angela White, Broker/Owner Kevin Gagnon, Executive Administrator

Increased competition among Realtors also means agents must be easily accessible. Being available at all hours of the day and night and weekends too can make the difference between a sale or a no-sale. Century 21 Advantage is open 7 days a week to accommodate different schedules. “Technology is changing so fast that today’s realtor must learn to use more than one type of communication. It’s no longer just the phone or fax. Now our clients use the internet and e-mail,” said White. “Being part of the world’s largest real estate franchise has its benefits, from the listings on our website that can be viewed from the comfort of your own home to the latest technology used by our agents to the extra services we offer.”

CENTURY 21 Advantage 577 Main Street Lewiston, Maine 04240 Local: 207-782-2121 Toll Free: 1800-78-House (1-800-784-6873)

Front row left to right: Rachel Levesque, Laurie Ann Randall and Debora Fleury. Second row: George Grant, Phil Ellis, Derek Labbe, Steve Garrant and Roger Begin.

Front row left to right: Betty Jordan, Ann Parker and Betty Grant. Second row: Denise Dufour, Dominic Ranucci, Lisa Cote, Paul Levesque and Marcel Poulin.

Front row left to right: Karri Greenleaf, Norm LaPlante, Natalie Raye. Second row: John Franck and John White. Not picture are: Ricke Burke, Dan Copp, Craig Gagnon, Roger Gagnon, Caleb Guiggey, Donald Kilbreth, Kay Kotsifas, Rob Lababera, Patricia Long and Donald White

E12

P R O F I L E 2003

Lewiston, Maine, Saturday, March 8, 2003

Martin’s Country Homes By MIKE BOURGOIN

Freelance Writer

M

artin’s Country Homes, located on Route 26 in Mechanic Falls, has been providing quality stick built and modular homes for seven years. Founded in 1996 by Bob and Cindy Martin, Martin’s Country Homes has experienced record growth with their business. In fact, this seventh year marks the largest growth year in Martin’s’ history. This record growth has led to several exciting things happening for Martin’s Country Homes. First however, it might be useful to know what Martin’s Country Homes does. They provide customers with quality modular and stick built homes. Stick built refers to traditional construction. Once the foundation is poured and has cured, the house is built completely on site. The frame is constructed, the house sheathed and the walls are fleshed out. This is the type of construction most of us are familiar with. Modular construction uses many of the same techniques as stick built but with a twist. As the name modular implies, the house is built in sections. The greatest difference between stick built and modular is that the modular is built inside the manufacturers facility. The modules are then trucked to the job site where they are assembled into a finished house. Building a modular home is a great time saver, overall a modular home can be finished and ready to occupy in about 45 days versus 90 to 100 days for stick built. By building inside, the manufacturers are not at the mercy of the weather. Modular construction can occur 24 hours a day even if there’s a blizzard raging outside. While modular construction is quicker than stick built, it is by no means an “instant house”. Once the modules are attached, the electricians, plumbers, and finish carpenters put the final touches on the home. To do this requires the same skill and expertise that it takes to construct a stick built house. Skill and expertise describes the work force at Martin’s Country Homes. In starting the business, Bob brought considerable building experience to the company. In their hiring, Bob and Cindy look for the same thing. The people that work for Martin’s Country Homes are experienced craftsman dedicated to producing the best possible results. If they aren’t dedicated, they don’t work for Martin’s

Country Homes – it’s that simple. Modular homes have come a long way over the years. No longer are they boxy, awkward looking affairs. The advances in modular construction technology have allowed designers to convert almost any design to modular construction. Today’s modular home looks as stylish and elegant as any stick built home. For designs that do not lend themselves well to modular construction Martin’s Country Homes offers stick building. Building a new house, regardless of construction, is a big step for people. For most people it is the largest investment they will make in their lives. Bob and Cindy realize this and go out of their way to help their customers. They possess a wealth of information for the new homebuilder. They use this knowledge to help guide the customer through the maze of building. Bob and Cindy’s knowledge is combined with their remarkable honesty. They will take the customer through the entire building process, explaining it thoroughly to the customer. Bob and Cindy can answer any questions a customer can think of. In fact, they can even answer questions a customer hasn’t thought of asking yet. So what exciting things are happening at Martin’s Country Homes this year? Martin’s Country Homes’ seventh year has been their largest growth year ever. Sales have increased with a 50/50 split between modular and traditional (stick built) homes. Growth has been so good in fact that they now utilize over 100 people

as subcontractors. This growth has also led to the expansion of the Mechanic Falls office. Bob and Cindy recently added several people to the office: Leanne Tupper as Administrative Assistant, Patrick Bolduc as Construction Coordinator, Randy Lowe as Finish Carpenter, and Heather Major as Administrative Assistant. February was a particularly busy time for Martin’s Country Homes. They opened a new branch office. This is office is located at 5 Oxford Homes Lane, this is off of Route 26 in front of the Oxford Homes manufacturing facility. Combined with their Wells, Maine location, Martin’s Country Homes now has three locations to better serve their customers.

Owners Cindy and Bob Martin

This location marks am exclusive association between Martin’s Country Homes and Oxford Homes. All is not equal in the world of modular home manufacturing, Bob and Cindy know this and as a result they only dealt with the best manufacturers. One of these was Oxford Homes in Oxford, Maine. With over 26 years in the business, Oxford Homes is one of the best. This exclusive partnership combines the skill and quality of Martin’s Country Homes and one of the industry’s leading manufacturer of modular housing. Bob and Cindy have long been concerned with giving back to the community. The hundred or so sub-contractors they utilize as well as the newly hired staff pumps money back into the local economy. In addition to Oxford Homes’ quality, it was a concern for the local economy that led Martin’s Country Homes to this partnership with Oxford Homes. Whenever possible, Oxford Homes uses locally produced materials and fixtures. The equation of Martin’s Country Homes plus Oxford Homes

yields a winning combination. The customer gets a high quality home and the local economy gets a boost. The excitement of this year isn’t limited to just sales, there are new designs being offered by Martin’s Country Homes. Always striving for innovative designs, Martin’s Country Homes now offers something new in the industry.

In January they erected a two-story colonial with an attached modular garage. Like the house, the garage is built off-site and trucked in. Before this, customers had two choices: either build a standalone garage or build a stick built garage and attach it to the house. Both of these options can add a significant amount to the final cost. By incorporating the garage into the design of the house, the cost of the garage can be more easily absorbed into the final price. The advantages to the customer go beyond price. As memories of this past winter and its bitterly cold days slowly fade into the past, an attached garage lets a customer go from their warm house into a warm garage. No more trudging through snow to get into your car. By incorporating the garage into the original design, the design is executed flawlessly. The garage doesn’t look like an afterthought, the lines of the house flow seamlessly into the lines of the garage. Along with this model, there are two other models designed by Cindy on display at the Oxford Homes Location. Building a home requires a tremendous commitment for the buyer. The buyer will invest a considerable amount of time, effort, and money into this project. Buyers owe it to themselves to find the best possible builders to entrust the project to. Fortunately for buyers, they need look no further than Bob and Cindy at Martin’s Country Homes. Bob and Cindy have the experience to guide the buyer through the building process and the access to the best quality material and contractors to get the job done right. With Bob and Cindy, you are buying more than a dream home – you are buying peace of mind and that is priceless. Stop by one of the three locations and talk to Cindy or Bob, your dream home awaits.

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