CrossReach annual review 2013

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I wish to support CrossReach by donating £................................. on a single / monthly / annual basis (delete as appropriate) If single: Please post us a cheque (payable to CrossReach) or donate online at www.crossreach.org.uk If monthly: I would like to make my donation on the 1st/15th (delete as appropriate) of each month starting: ........../........../................

If annually: I would like to make my donation on: ........../........../................ and each year thereafter

Your account details Name of bank: ...........................................................................................

Address of bank: ........................................................................................ ...................................................................... Postcode: .............................

Account number:........................................................................................

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Your personal details Name (inc title): ..........................................................................................

Home address: ............................................................................................. ................................................................... Postcode: ..................................

Phone number: ............................................................................................

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To the manager (Bank/Building Society): Please pay Bank of Scotland, 38 St Andrew Square, Edinburgh, EH2 2YR on the date indicated above and thereafter until further notice the sum indicated above for the credit of CrossReach Account No 00227186, Sort Code 80-41-21 If you pay tax, please sign this form and the tax office will give us 25p for every £1 you donate.

I confirm I have paid or will pay an amount of UK Income Tax and/or Capital Gains for each tax year (6 April to 5 April) that is at least equal to the amount of tax that all charities that I donate to will reclaim on my gifts for that tax year. I understand that other taxes such as VAT and Council Tax do not qualify. I understand that the charity will reclaim 25p of tax on every £1 that I give.

Please notify CrossReach if you want to cancel this declaration, change your name or home address or no longer pay sufficent tax.

Signature: .................................................................. Date: ...../...../...........

If you have any questions, call our Supporter Relations team on 0131 657 2000.

Please send this completed form to: Supporter Relations, CrossReach, Charis House, 47 Milton Road East, Edinburgh, EH15 2SR

Contents Introduction Our 2012 Highlights Our CrossReach Week Our Stories Our Staff Our Quality Our Finance Our Services Our CrossReach Anthem

Our Mission Statement: ‘In Christ’s name we seek to retain and regain the highest quality of life which each individual is capable of experiencing at any given time’

Introduction

This year we want to share with you the story of the CrossReach family. We have been around for over 140 years by adapting to the changing needs within society. 2012 has required us to refocus to ensure we have a sustainable future.

We are a diverse organisation providing a caring future for some of the most vulnerable people within our communities.

We share a year of our lifechanging work in this Annual Review. Recognising the support of our committed staff, partners, volunteers and individual supporters.

As demands on the third sector charities increase it only serves to highlight the need for partnership working and tighter financial control to ensure we are able to offer the best service to all.

This annual review sets out

to summarise Our Highlights, Our Staff, Our Quality, Our Stories and Our Finances.

We strive for excellence in all that we do. As we look ahead to provide future services under Self Directed Support and Personalisation, our focus is on our service user involvement and families and friends informing the direction of CrossReach.

Please take time to read the many good news stories within the review as we are sure they will inspire you as well as inform you of the work CrossReach does throughout Scotland.

Peter Bailey Chief Executive Officer, CrossReach and Secretary, Social Care Council Rev`d Syd Graham Convener, Church of Scotland Social Care Council

Highlights from some of our services during

The Bungalow

2012

The Bungalow extension

The Bungalow is a specialist unit for young adults with learning disabilities and complex physical needs situated in the centre of Stonehaven. The staff group have created a unique environment for the residents and are committed to achieving continual improvement in the quality of service.

As a result of a generous legacy, improvements have been made to the building over the past year which have enabled us to increase the capacity from 4 to 5 young adults, build a new kitchen, a new garden lounge and landscape the gardens.

The landscaping of the garden provided the perfect opportunity for everyone in the Bungalow ‘Family’ to be involved. As family and friends gathered one lovely Saturday morning many hours of hard work went into transforming the old garden in a pleasant environment for all to enjoy.

Recovery Volunteers An exciting initiative over the past year has been the support and training given to service users within Substance Misuse and Mental Health to pursue volunteering opportunities within CrossReach. These “wounded healers” provide an inspirational model for a form of care in which both the volunteer and the service user find healing, hope, confidence and the chance of renewal. It is a model of care that is not so much about fixing the broken lives of others but rather a ministry of “walking with people” as they are empowered to take more positive control of their own lives in the light of their experiences, however dark. The evidence from volunteering will also enable them to complete Scottish Vocational Qualification (SVQ) units and to build towards a Level 2 Award.

This will improve employability and increase positive outcomes.

Eskmills

Morven Day Services Morven Day Services situated in North West Kilmarnock offers a range of quality day services for people with mental health problems living in East Ayrshire. This service has developed into providing 5 distinct services offering varied therapeutic programmes which boost confidence, self esteem and provide a focus to daily life. In a supported environment people with mental health problems can learn new skills and meet and make new friends. The centre celebrated its 20th anniversary in 2012 and the thanksgiving events celebrated and reinforced the vital role this service offers to the community.

Many service users gave “testimony” of their appreciation of the centre, the safe and secure atmosphere, the commitment of staff and the importance of this ‘life saving’ resource.

One of the significant developments over recent years has been the transition from a residential model of support to a housing support model for people with learning disabilities. This has been achieved over the last year at the Eskmills project in Edinburgh and has proved to be very successful. This initiative enables people to have their own tenancies and receive support tailored to their own individual

Morven Day Services

Service user: Morven Day Services Kilmarnock “I have been attending the Morven Centre for over two years now and I can honestly say without fear of contradiction that it has been a life saver to me. Long may the centre stay open.”

20 Year Celebration, Morven Day Services

Freda, Eskmills

needs and preferences. This is a significant part of the process towards the implementation of self directed support, (SDS) where individuals are given their own budgets to purchase the care and support that they wish, again empowering clients to take positive control of their own lives.

Personalisation will become the new way of funding in most services oveer the coming years.

With the support of Eskmills Freda has been able to move into a shared house in the community after spending 4 years in hospital receiving care for severe mental health problems.

This has given Freda a much more independent lifestyle, allowing her to do the things she enjoys such as shopping and going bowling.

Heart for Art We are delighted that the Guild has adopted Heart for Art as one of its Guild projects from 2012 to 2015.

Heart for Art, a pioneering project, focuses on creative art with groups being held in local Churches. This enables people with dementia to connect with society as equals.

Qualified staff along with volunteers are on hand to offer support and encouragement to enable active participation to paint, drawing and making hand made decorations.

The Church of Scotland in Garelochhead in conjunction with Oasis Day Care Service has commenced Heart for Art as has Broughty Ferry New Kirk.

We also seek to extend the project throughout Scotland.

This is an excellent example of local churches working in partnership with CrossReach to transform lives in their own communities.

The Elms Care Home Staff at the Elms residential home in Edinburgh recognised that some families found visiting difficult because conversation was limited due to their relative’s dementia.

Having explored various options the staff team agreed, in consultation with families, to fundraise to buy a digital reminiscing computer and software. A silent auction was held which raised nearly £4,000. The software has 3 main categories which trigger interaction and

Painted by George at a Heart for Art class

Betty, Heart for Art

memories and its easy to use programmes work via touch screen technology. It draws on carefully selected photographs, television shows, music and film clips from the 1930’s onwards. All are specifically chosen for people with cognitive impairment, encouraging them to reminisce and share their memories.

Any Church looking for a fund raising opportunity could do no better than fund raise for this software for a CrossReach home in their area!

“I’m amazed that I have learned to paint ‘properly’ and have been surprised at the results! Using what I have learned has given me real purpose!” Betty’s sister died at a young age, so Betty brought up her two sons, loving them as though they were her own. They have both become Art Teachers.

Adams House Adams House in Elderslie, a specialist home for people with Dementia, have opened a dedicated room where holistic care is provided for people at the end stage of dementia. People at this stage of life often lose the ability to speak or recognise those around them which can be distressing for families.

Namaste Care takes place in a designated space helping to create a safe and comforting environment

The Namaste Room, Adams House

for everyone who enters. Hand and foot massage, brushing or combing a person’s hair with slow movements and moisturising ladies’ faces with Ponds cold cream (a scent they may remember from their youth) are a few ways that bring pleasure when done with a caring touch. Resistance to shaving that many men display because they don’t realise they need to be shaved disappears when it’s done the ‘old fashioned’ way with shaving cream and Old Spice after shave.

Scents of the season are used to provide sensory stimulation. Flowers that are in bloom, such as lilacs in the spring, produce smiles, as well as the scent of cinnamon in the autumn and winter. Almost everyone will smile when someone is blowing bubbles or if they are wearing an outlandish hat!

Anniversaries In a pioneering move 30 Years ago the then Board of Social Responsibility, opened the first home in Scotland, Williamwood House.

Dedicated to providing residential care for people with dementia.

Williamwood House has recently celebrated its 30 year anniversary and continues to provide quality care to people with dementia.

Following this successful venture, Cameron House, was opened in Inverness and St Margaret’s in Polmont as specialist dementia

Cameron House Inverness, celebrating 25 Years, Photo courtesy of Inverness Courier

units - both of which reached their 25 year anniversary in 2012.

The subject of dementia is not limited to residential care but an understanding of the challenges is important in all walks of life. This is particularly the case in individual churches throughout Scotland, many of whom have sought advice from our staff. It was appropriate, therefore, that the first “Toolkit for Churches” series of articles launched by the Convener in our Circle of Care newsletter focused on dementia.

A good old sing-a-long of “Cockles and Mussels” was the order of the day when a resident of Queens Bay Lodge mentioned they used to enjoy eating seafood. Seaside memories and songs ‘bounced’ around the room as the responsibly sourced food was shared and enjoyed.

Geilsland CrossReach has run a residential school on the Geilsland site for 48 years. In light of the state of the fabric across the complex and the appropriateness of the existing provision the Council commissioned a Council Member / Staff Review Group to consider the future of Geilsland. In light of the recommendations made by the Review Group the Council have now agreed to move the residential provision from Geilsland into smaller houses in the community. These houses will accommodate 4 or 5 young people and will more readily reflect their needs and achieve the outcomes are committed.

This change reflects the current trend in the provision of children’s services and is the preferred option of purchasing authorities.

In addition to the residential provision it is proposed that an

Daisy Chain Project education service is established based on 7 experiential activities of employability and training: • • • • • • •

Painting and Decorating Joinery Environmental Physical Education Hospitality Grounds Maintenance Car Valeting

This education model reflects our aim to seek to equip young people for employment on leaving the residential school environment.

The recently launched “Include Me in Work Plan” is working with employers to find local placements for young people whilst in the school and to find employment opportunities for them when they leave care.

The Daisy Chain Project it is an example of our strategic aim of developing multi – service hubs as part of the organisation’s drive towards integrated services. The project, based in Govanhill has been hugely successful in its first year. It focuses on improving the health, early literacy and language skills of vulnerable children in the Govanhill area. It particularly wants to help those who find it difficult to access other means of support. Whilst its main focus is on vulnerable

Ameera, The Daisy Chain Project

children the hub model of working has enabled us to bring together, alongside the children and family specialism, post natal depression; substance misuse and criminal justice to work in an integrated way with families and sign - post them to other services which can be of help to them. One of the reported outcomes of the project is that 60% of families were reported to be less isolated as a direct result of their involvement in the project.

Ameera’s energy sometimes seemed to be exhausting for her mother who struggled with her at home.

Positive reinforcement to highlight appropriate behaviour allowed Ameera to receive lots of praise from staff.

Her mother Ashalina said: “Ameera used to be moody and angry but now she is a happy child and our relationship is much friendlier.”

Our CrossReach Week One of the main highlights of 2012 was the first ever CrossReach Week. The Moderator, the Right Reverend Albert Bogle approached the Council with the request that he might spend a week of his moderatorial year with CrossReach.

The week started with a service of celebration in the Dalziel St. Andrews Church in Motherwell.

Over 300 people joined the CrossReach family in a varied service of celebration which was also streamed to many others.

Some of the people who are supported by our services spoke of the difference CrossReach has made in their lives. The service marked the debut of the

CrossReach Anthem “Bring Me In” specially commissioned and written by Kirk elder Iain Jamieson, an uplifting anthem highlighting the work of CrossReach.

The service of celebration launched a Moderatorial whistle stop tour of CrossReach services throughout the country. One of the declared aims of the week was to raise income for the Sunflower Garden Project.

The Moderator was set a challenge to visit services throughout Scotland using 4 different means of transport for which we sought sponsorship from our partners.

The sum of £7,580 was raised for the work with children in the Sunflower Garden Project.

An opportunity for us to reach out to our current and potential partners and supporters was made possible through a lunch hosted by the Moderator at Hopetoun House. It became clear during this event that many of our partners are delighted to be associated with CrossReach and the work that it does for people and communities throughout Scotland. In the evening, the Moderator hosted dinner for invited guests to learn more about CrossReach. The meal was prepared

by Chef of the Year 2011, Neil

The Right Rev. Albert Bogle

Forbes and 3 boys from Geilsland and 1 from Ballikinrain. They worked with Neil in the preparation of the meal in his own kitchen and then assisted him to serve and wait upon the invited guests at the Moderator’s flat.

The week proved to be an outstanding success particularly in view of the fact that the costs of the entire week were covered by sponsorship and donations. We are delighted that the Moderator, Rt Rev’d Lorna Hood has agreed to continue this initiative and will join us for CrossReach Week 2013 in October.

“All of the people involved work so hard to make The Mallard a place where the presence of Christ can be felt.

It truly seemed to me to be a colony of heaven”.

Our Stories

Molly – A Service User Perth Prison Visitors Support and Advice Centre The death of your parents and sister are bad enough but if they happen when you are in prison it can leave you unable to work through your grief.

This happened to Molly who then became locked inside her own world of aggressive behaviour.

Visiting her brother in HMP Perth after her release brought back all the extremely hostile behaviours towards prison staff. This led to Molly being banned from the prison. All hope of maintaining her only remaining family connection seemed to be gone.

The staff from the Visitor Centre started to help Molly making it clear her hostile behaviour and bad language were not acceptable. Working on what was at the core of her explosive behaviour the Centre’s staff were able to help Molly find ways of dealing with the past. With the goal of visiting her brother firmly in sight Molly engaged

in learning new coping mechanisms and taking responsibility for her behaviour. This has resulted in now being able to visit her brother in prison twice a month.

With the help of Perth Prison Visitors Support and Advice Centre Molly has turned her life around and aims to “live a decent life” and find her place in her community.

Kevin is a former drug addict who was helped by CrossReach following a period in a drug rehabilitation unit.

In 2011 Kevin moved to supported accommodation at the Whiteinch ‘Move On’ Service. Staff supported and helped him to continue to look at his past behaviour, thoughts and beliefs to make sure they reflected how Kevin wanted to live his life.

One of the aims that Kevin had when he came to Whiteinch was to start a football team for men like him in recovery, so he put together a team that trains twice weekly and regularly plays against other teams in Glasgow. Whiteinch ‘Move On’ Service helped Kevin by sponsoring the team – called ‘Unity FC’. Kevin said: “I started the team to help others affected by addiction to be able to find a way to challenge and overcome old thoughts and increase their confidence and self-esteem as well as to meet new people and to have a laugh.”

Kevin now has his own flat and has recently secured a job as an addictions worker with the Scottish Drugs Forum. In his own words he is ‘well chuffed!’

Kevin, Whiteinch ‘Move On’ Service

Billy, Morven Day Services

Billy Marshall has been attending Morven Day Services in Kilmarnock since it opened in 1992.

“Before finding Morven I was in a black hole, very depressed and suffered with really bad nerves. At first I used to go swimming with staff at the old baths in Kilmarnock – they were great times.”

Billy is well known for his poetry and ‘jokes’, always smiling and never wears a jacket, even in the coldest of days: “I feel comfortable, sometimes more comfortable than I do in my own home. There is no

pressure on me. As time passes you become more familiar with folks and everyone knows each other.”

From a young lad 20 years ago who was shaky leaving the house Billy is now much more confident and, thanks to friendships forged, has made a unique contribution to Morven with his own imitable style.

Billy’s writing has featured in several books published by the service. He is always willing to represent the service in any way but he drew the line when appearing in a Morven production of Cinderella: “There was no way I was wearing makeup!”

Billy currently attends the Creative Writing Group and Morven has become a beacon, a haven and a place of security for him in times of need, giving him that little bit of extra support.

Our Quality The Care Inspectorate CrossReach has 57 services which are registered with the Care Inspectorate who inspect on four inspection themes:

Quality of Care and Support

Quality of Staffing

87.7

92.9

%

of our registered services inspected on this theme achieved a grade of at least Good, with 65% receiving Very Good or Excellent .

Quality of Environment

91.5

%

of our registered services inspected on this theme achieved a grade of at least Good, with 51.1% achieving Very Good or Excellent.

%

of our registered services inspected on this theme achieved a grade of at least Good, with 66.7% achieving Very Good or Excellent.

Quality of Management and Leadership

92.9

%

of our registered services inspected on this theme achieved a grade of at least Good, with 62.5% achieving Very Good or Excellent.

Customer Service Excellence We now have 33 Services who have gained the Customer Service Excellence Award which is a Government Standard for quality accreditation.

The breakdown of the Services who have achieved Customer Service Excellence is: Children and Families

1 Service Adult Care Services

8 Services Services to Older People

24 Services

Service User Survey Although the results of our most recent Service User Survey are positive we are committed to improving where we can the quality of life for our service users.

Action plans are being developed at local and an organisational level to identify further improvements and to increase the strength of positive response.

Below are 4 key areas and the responses received:

98.7 96.8 %

agreed or strongly agreed they feel supported and well cared for in the service

%

agreed or strongly agreed their quality of life is better because of the service

98.7 99.0 %

agreed or strongly agreed the staff are polite and friendly

%

agreed or strongly agreed overall they are satisfied with the service they receive

Our Staff

The success of the many services which we provide is a direct result of the commitment and enthusiasm of our staff. Our services are further enhanced by their quest for excellence, their willingness to develop themselves through continuous learning, and their passion to put the people who use our services at the centre of all they do.

Qualifications The annual CrossReach Service of Celebration in 2012 held in the General Assembly Hall recognised staff who had gained the following qualifications over the previous year.

Awards • 23 staff were recognised for achieving 20 years service • 5 for achieving 30 years service • T he Ian Manson award for Excellence went to The Elms • I an Manson award for Adult Learner of the Year went to John Duncanson, Threshold Glasgow • I an Manson award for CrossReach Employee of the Year: Joint winners – Margaret McEwan, Rubislaw and Susan McGregor, Threshold Glasgow

External Awards Scottish Care - Care At Home Awards 2012

Employee Survey All CrossReach employees were given the opportunity to participate in a survey to tell us how they feel we are performing against our People Charter.

Some key results from the survey revealed that:

Cale House (a privately built housing block in Inverness which supports up to 22 single homeless people) were awarded the Carer of the Year Award.

The CrossReach Homecare and Support Team – Perth were joint winners in the Care at Home Team of the Year.

Alison Fenton of the People Development Section won the Trainer of the Year Award.

89.0%

89.6%

of respondents agreed (strongly, moderately or slightly) that they are treated by their senior team as they would expect and in line with the Christian Ethos and Values.

of respondents agreed (strongly, moderately or slightly) that CrossReach is committed to providing the best affordable conditions of service available.

93.6%

73.5%

of respondents agreed (strongly, moderately or slightly) that they are aware of the organisation’s objectives and know how their service can contribute to them.

of respondents agreed (strongly, moderately or slightly) that CrossReach is committed to providing the best affordable salaries possible.

95.4%

of respondents would recommend CrossReach to friends and family as a service.

Alison Fenton (centre), Trainer of the Year

Our Finances 1.35% of our ÂŁ50 million funding in 2012 came from the Church of Scotland Ministries and Mission Fund.

The remaining 98.65% came from local authorities, health boards and other funding bodies, fund raising, legacies and investment income and from individuals who use our services.

CrossReach Outgoing Resources 2012

CrossReach Incoming Resources 2012

76%

64%

22% 12

%

11%

9% 1%

1%

1%

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Our Services In over 70 locations our services are being provided in the name of the Church of Scotland to some of the most vulnerable people in Scotland over a wide range of specialist areas of social care. Managed under 3 main sections, Adult Care Services; Children and Family Services and Services to Older People, all of our services are caring in Christ’s name, many 24 hours a day, 365 days a year

Adult Care Services: Counselling & Support ● CrossReach Counselling: Lothian ● CrossReach Counselling: Moray ● Postnatal Depression Services: Glasgow ● Postnatal Depression Services: Lothian ● Tom Allan Centre (Glasgow) Criminal Justice ● Dick Stewart Service (Glasgow) ● Perth Prison Visitors Support and Advice Centre (Perth) Homeless People ● Cale House (Inverness) ● Cunningham House (Edinburgh) ● Kirkhaven Project (Glasgow) ● Whiteinch Move On Service (Glasgow) Learning Disabilities ● Eskmills (Edinburgh) ● The Bungalow (Stonehaven) ● Threshold Edinburgh ● Threshold Glasgow ● Threshold West of Scotland (Hamilton)

Services to Older People: Mental Health ● Allarton (Glasgow) ● Gaberston House (Alloa) ● Lewis Street (Stornoway) ● Morven Day Services (Kilmarnock) Substance Misuse ● Axis Forward Project (Dundee) ● Beechwood House (Inverness) ● Bridge Project Uists (Eochar) ● Clova Support Services (Arbroath) ● Lifestyle Centre (Stornoway) ● Rainbow House (Glasgow) ● Rankeillor Initiative (Edinburgh) ● Simpson House (Edinburgh) ● Sunflower Garden (Edinburgh) Children and Family Services: ● Ballikinrain School (Balfron) ● Geilsland School (Beith) ● Daisy Chain Early Years Project (Glasgow) ● The Mallard (Glasgow)

Dementia ● Adams House (Elderslie) ● Auchinlee (Campbeltown) ● Cameron House (Inverness) ● Cumnor Hall (Ayr) ● Rubislaw Park Care Home (Aberdeen) ● St Margarets House (Polmont) ● The Elms Care Home (Edinburgh) ● Williamwood House (Glasgow) Older People ● Achvarasdal (Thurso) ● Balmedie House (Balmedie) ● Bellfield (Banchory) ● Belmont Castle (Meigle) ● Budhmor House (Portree) ● Clashfarquhar (Stonehaven) ● Eastwoodhill (Glasgow) ● Glasgow Housing & Support Services ● Invereck (Dunoon) ● Kinloch Day Care & Support Services (Auchtermuchty)

For further details and addresses of all our services visit our website

● Morlich House (Edinburgh) ● Oversteps (Dornoch) ● Queens Bay Lodge (Edinburgh) ● Rubislaw Park Care Home (Aberdeen) ● South Beach House (Ardrossan) ● The Oasis Bankfoot Day Care Service ● The Oasis Garelochhead Day Care Service ● The Oasis The Tryst Day Service (Pitlochry) ● Walter & Joan Gray Care Home (Scalloway) ● Well Hall (Hamilton) ● Whinnieknowe (Nairn)

Our CrossReach Anthem Bring me in, bring me in, bring me in and let us walk together here Bring me in, bring me in and let us love together here

26

Bring Me In Take these hands, take yours and mine, take my heart, let love entwine and make a new thing of you and me the seeds that we sow here are flowering within me.

You set me free from all my chains, I sense your arms around me you include me in Bring me in…

I was lost Then I was found, you picked me up when I fell down.

When I was last, you placed me first When I was in darkness, your love lit me up.

You saw the me beneath my skin.

I sense your arms around me, you include me in.

Bring me in…

By Iain Jamieson © All Rights Reserved by CrossReach This track may not be recorded, reproduced or broadcast without written permission from the holder of the Rights.

To purchase this CD go to www.crossreach.org.uk/shop

Take my love and share it round, walking in it’s harmony, waking to its sound, and I will sing our song out loud, when I thought I’d lost it all I turned around to find the path was clear I found my way.

I sense your arms around me you include me in Bring me in…

Our Supporters: We thank everyone who supports us!

Support comes in many different ways: Volunteering, prayer support, CrossReach literature distribution, using our 118 599 directory enquiries number, fundraising and awareness raising events, individual and group donations, regular donations and financial support from companies and trusts (listed below). The list seems endless and we are extremely grateful for the time, commitment and energy our supporters give to our work.

We also would like to say â&#x20AC;&#x2DC;thank youâ&#x20AC;&#x2122; to those who remember us in their wills. Together with other donations received, Gift in Will donations help CrossReach invest in new ideas, improve services and contribute to our work being sustainable in the future.

For a list of our supporters visit our website

The Bungalow extension

This was made possible by someone leaving a legacy.

What will your legacy look like?

Leaving a legacy to CrossReach in your will keeps your money working toward the causes that are important to you and us.

Other ways you can support the work of CrossReach are; • Giving of your time and volunteer • Pray for us through our prayer letter • Support us financially, complete form opposite • Work for us. See our website If you require any further help please contact: bdd@crossreach.org.uk

CrossReach Head Office Charis House 47 Milton Road East Edinburgh, EH15 2SR Tel: 0131 657 2000 Email: bdd@crossreach.org.uk

Social Care Council

Operating as CrossReach Scottish Charity Number: SC011353

www.churchofscotland.org.uk © COS431 5/13