perspectives & outlook experts’ voices
Chapter 1
regional outlook
Advancing Aviation Ecosystem The pandemic is far from over and its impact will stay long-term, transforming entire landscape of the industry operations and infrastructure. An amalgamation of airlines, airports, and authorities will be a crucial aspect in evolving the ecosystem of the industry as we navigate the new normal.
We are all aware how the pandemic transformed the world with digitisation, shifting technology, years ahead. Transfer of many human tasks to contactless during the course of travel is going to be the key. This digitisation will also activate most of the work through apps and phones with increased touchless check-ins, face recognition technologies, RFID bag-tags, paperless immigration, etc. In hindsight, the contactless transition has brought in a valuable shift in enhancing the customer experience. Many countries and organisations are deliberating on digital certificates as well that would
Increase in domestic tourism & TO READ THE COMPLETE ARTICLE regional connectivity
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As international travel still remains suspended in
A McKinsey report noted that before the pandemic, airlines spent roughly five per cent of their revenue on IT. Now this will have to go up because in a progressively digital world, “bytes carry more value than bricks if used well”. 1
www.spscivilaviationyearbook.com
SP’s CIVIL AVIATION YEARBOOK 2020-2021
reference data & who’s who
Digitisation dose
include an individual’s update around the vaccines, infection, etc all in one place. Like it or not, airlines will have to invest more on digitisation. A McKinsey report noted that before the pandemic, airlines spent roughly five per cent of their revenue on IT. Now this will have to go up because in a progressively digital world, “bytes carry more value than bricks if used well”. Investing in befitting tools and technology can not only help monetise assets better but also significantly improve operating efficiency and customer experience. The use of artificial intelligence and other innovations like automated gates have been introduced even earlier but the post-coronavirus world will witness an acceleration of such trends to facilitate socially-distanced journeys. Even though most airlines are stuck in financial crisis, they will have to consider stepping up automation investment. Using data in smarter ways to enhance decision making, requiring some investment but yielding significant payoffs is also going to be a way forward.
aircraft specifications
S
econd year into the pandemic, and we are still far from normalcy at least in its entirety. We are now well aware that getting back to the normal as we knew before the pandemic is absolutely uncertain. We are in a new normal that we have to navigate through. The aviation industry’s landscape can also no longer stay as it was. Keeping the financial concerns aside, the long-lasting impact of the virus on the industry is evident as certain transitions are here to stay.
india – a high growth market
By Ayushee Chaudhary
