Just an update
Monday18thNovember
Thisweek'sheadlines:
Smartr365 – Upcoming Enhancements
Many of you will still be getting to grips with all of the many great features of Smartr365, including Smartr Connect (direct channel to lenders), Smartr Retain, Client Portal, Introducer Portal to name just four.
Just Mortgages have an ambitious and long term strategic partnership with Smartr365 and as such we wanted to let you know of upcoming enhancements to the platform.
Document API – document link to send all documents from Smartr365 to Concert Hub
Paymentshield integration – no more visiting a separate website
Experian – integration to provide both you and the customer a real time credit report and completing the credit commitment fields automatically
Metlife – integration to provide you a fully completed proposal with no need to visit Metlife
eConveyancer - Quote and instruct eConveyancer without leaving the Smartr365 platform. Form integration to minimise duplication will also feature!
Boost your Clients borrowing
with Bank of Ireland “First Start”
Here's how First Start works
Bank of Ireland offer a Joint Borrower Sole Proprietor (First Start) mortgage as one of their first time buyer propositions. It allows your first time buyers and movers to combine their income with a sponsor. So together they can borrow more, responsibly.
Here's how it works:
Borrowing power for a single applicant
An applicant earning £25,000, could potentially borrow £112,250. But with a sponsor, income of £50,000, they could triple their borrowing power, up to £336,750.
Borrowing power increases by £224,500.
Borrowing power for joint applicants
If applicant 1 was earning £32,000 and applicant 2 earning £28,000, as joint applicants they could potentially borrow £269, 400. But with a sponsor income of £80,000 they could borrow up to £500,000.
Borrowing power increases by £230,600.
Criteria at a glance:
Borrow up to £500,000;
The sponsor is a close relative, normally a parent or step parent of the applicant, who is added as a co-borrower but is not required to go on the title deeds. (This removes the enhanced 3% Stamp Duty Land Tax payable on second propertiesindependent legal advice is required);
The sponsor needs to be a maximum age 60 at application and maximum age 80 at end of term and must be a residential home owner;
Applicant minimum income £20,000 and sponsor £30,000;
They use income from the highest earning applicant and the sponsor;
Together, they can borrow up to 95% of the value of the property;
The deposit can be gifted;
Bank of Ireland for Intermediaries Joint Borrower Sole Proprietor (First Start) mortgage gives you the power to help more buyers onto the property ladder.
Head over to their Joint Borrower Sole Proprietor (First Start) page to find out more.
There are now over 300 brokers live on Smartr365. It is inevitable that you may have queries and questions whilst you familiarise yourself with the system. There is significant support available to you as follows:
1) Weekly Smartr365 Q&A Drop in call – book in HERE
2) Post Training Webinars – Without which you will not discover the full capabilities of the system:
Smartr Retain, Client Portal, Introducer portal Book in HERE Administration Book in HERE
All the above Webinars have dates throughout November
3) A dedicated Learning Library within My Learning Space (MLS)
This contains User Guides, Sales Quality Guidance, top tips, videos and much more. Visit HERE
4) Many of you value video tutorials – we have you covered! See below for a table of video’s available to you:
Support Link
Video demo from new client to the jump to Concert:
Video demo guiding through generating a Suitability Report, navigating the application process and submitting the case on Concert Hub
https://mylearningspace.thinqi.co.uk/re pository/resource/acaaaa36-23ef-44e3a3e0-795f750507aa
Video demo walkthrough on how to navigate the Protection aspect of Smartr and the how to submit the protection on Concert Hub
https://mylearningspace.thinqi.co.uk/re pository/resource/4167e6c0-ab9f-48c6bc5c-d64586e73245/overview
https://mylearningspace.thinqi.co.uk/re pository/resource/1de5e549-bfbb463e-aaa0-ef1117dfae7d/overview
Video demo on how to upload a manual ESIS to Smartr365
Video demo on how to apply for MetLife on Concert Hub
Video demo on Life & CIC workaround for Concert Hub
https://mylearningspace.thinqi.co.uk/re pository/resource/8ac83a12-c5984174-88f1-fa546be96f80/overview
https://mylearningspace.thinqi.co.uk/re pository/resource/2f73db82-f098-4b4d83e0-251959e0076d/overview
https://mylearningspace.thinqi.co.uk/re pository/resource/bb701e26-f119462e-a56b-dbba992b832e/overview
https://mylearningspace.thinqi.co.uk/re pository/resource/c7eb46ec-07bc-41c69d84-
https://mylearningspace.thinqi.co.uk/re pository/resource/38071dfb-0e3b40ed-9d9b-3ccc0536bb35/overview
https://mylearningspace.thinqi.co.uk/re pository/resource/11ea9296-b8ea4380-8202-0c2408123586/overview
5) For issues/questions whilst using Smartr365
In the first instance raise a question via the help bubble (bottom right as pictured below
This chat AI function has been answering around 60% of queries. If the query cannot be resolved a ticket can then be raised via the same function. This has a 1 hour SLA. If the issue cannot be resolved in this time you will be told.
If your query remains outstanding after 24hrs, you may then escalate via your Area Director. We will then escalate internally with Smartr365.
6) For issues/questions whilst using Concert
For issues or questions relating to Concert Hub only, please direct these to FIRST on 01793 567890.
Should you require 1 on 1 help in familiarisation of Concert Hub, Openwork are providing for a 45 minute 1 on 1 support session that you can book in with them HERE Multiple dates and times are available to you.
7) Weekly Smartr Communicator
A-Z of answers to Frequently asked questions and queries sent to your in-box every Friday.
We are here to help you with this transition, so Just Ask
Our guide contains:
Why is estate planning important
How to refer
Key Milestones you will be updated on
What is a will
What is a lasting power of attorney
What clients can expect And more!
Beyond the pay-out: the additional benefits of critical illness policies
A circle of support from the start..
Emotional, physical, and practical support is available from a registered nurse from day 1 on Legal & General’s Critical Illness policies.
Wellbeing Support from RedArc Assured Limited is a lifeline for policyholders and their immediate families. Tailored to your clients’ unique needs, whether it's mental health counselling or practical aids like a wig during chemotherapy, nurse support is at hand to help.
Click here for the full article
Register for great
service and support
Last year, Leeds Building Society launched their dedicated Limited Company Buy to Let (LCBTL) product range. With decades of experience in individual Buy to Let, the Society brought their knowledge to LCBTL, helping hundreds of brokers to support landlords who manage buy to let portfolios through a limited company.
Now the Society is taking LCBTL to the next level, with even more support to get business done quickly and easily. Register today.
Improved service and support
Enhanced underwriting service from a team of specially trained experts; Comprehensive support from our network of BDMs across the country – plus plenty of other ways to get in touch;
A useful packaging checklist and affordability calculator to help towards completion;
Expanded product range with 2 & 5-year products up to 80% LTV at different fee points;
Key criteria
Up to 4 directors and shareholders can be named on the application
Non-director shareholders accepted
Up to 80% LTV
Newly established SPVs accepted
Improved stress rate and interest coverage ratio
Terms and conditions will apply. These products are not available for companies or properties registered in Northern Ireland.
Submit business easily with Mortgage Extra
Mortgage Extra, Leeds Building Society’s purposebuilt platform, simplifies LCBTL applications and gets your clients completed even faster. It comes with a case dashboard to view and manage applications end to end.
Register on Mortgage Extra so you can place LCBTL business and try the Society’s improved service and support yourself. Mortgage Hub is exclusively for Limited Company Buy to Let - you'll use Mortgage Hub for everything else.
How do I get access?
You can register for Mortgage Extra here –remember to make sure you're registered on Mortgage Hub first.
Get in touch
Experience next-level Limited Company Buy to Let. Find out more about the Society’s products or get in touch with them.
