Spirit Data Capture company brochure

Rugged mobile computing solutions: ...from concept to completion.

Gain instant access to critical business information: ...how, where and when you want it.

The Spirit of success!

Spirit Data Capture Limited is an independent, rugged mobile computing and data capture house. We have an in-depth knowledge of the latest wireless and mobile computing technologies. Our client base includes many leading organisations in a wide array of industry, commerce and government sectors.

Total service, total support We provide everything you need for a mobile enterprise solution, including software, hardware and a comprehensive range of managed services. Our capabilities include software application development, hosted services, device selection and management, wireless network implementations, service and maintenance, finance leasing packages and a complete range of customer care services.

Making it count We can help with every aspect of your mobile enterprise installation, from the initial planning and design through to deployment and complete aftersales support (including a managed helpdesk). Our experienced consultants will work alongside you from the start so that they fully understand your mobility requirements. l They will help you to plan the business changes needed to deliver tangible results from your investment. l They will show you how significant savings can be made and how you can achieve a rapid return on investment. l They will devise a solution that meets your precise requirements.

This brochure is designed to give you an overview of our services. If you require more information on any of them, please visit our website at www.spiritdatacapture.co.uk

Solution Review

Management & Support Managed Support Service Programmes Service Review Meetings Helpdesk

Deployment Infrastructure Services Installation Services Provisioning Services Cloud Services Training Services

Mobile Solution Design Business Consultancy Customised Software Communication & Integration Security Mobile Device Management

Trial Professional Services Customer Software Development Training Manufacturer Engagement

Planning Implementation Services Project management Scheduling Services Finance Solutions

Meeting your software needs

Software helps to differentiate your products from those of your competitors. At Spirit, we offer our own solutions integrated with the best third party offerings.

Whatever your software needs, we are committed to meeting them.

Our experienced development team also offers: Mobile Connect This is our highly scalable, enterprise-class mobile software platform, designed to enable you to rapidly deploy a variety of mobile applications. Mobile Connect can be used for any mobile application in any part of your enterprise. This means that our software offers a very low total cost of ownership and a high return on investment.

Bespoke software development This encompasses customised software development, application design and development, database design, programming and development, functional and test specifications and application re-engineering services – including new platform transitions.

Consultancy and systems integration We have over a decade of experience in mobile data capture software and an in-depth knowledge of GPRS, 3G, HSDPA and private APNs. Consequently, we can provide consultancy on every aspect of a mobile data project, ranging from software development through to security and device management and failover strategies.

Application software We have developed application software for specific markets, including Label IT (a low cost, entry-level barcode labelling application that can be used with a mobile device or desktop PC) and Stock IT (a simple but highly effective stock-taking system developed specifically for small businesses).

We use modern programming languages (.net, Java, C#), tools and development techniques. Each project is tailor-made. Our prototypedriven development approach results in better communication with our customers and shorter development cycles.

Managed Services

Looking after your interests and your investment At Spirit, we are completely committed to providing all of our customers with the highest possible levels of service.

We never forget that effective enterprise mobility solutions don’t just involve technology - they also involve people and processes.

Complete care We have therefore developed a range of Customer Care Services.

These have been designed to: n Ensure that everything runs as smoothly as possible - whether you’re implementing a one-off project or a comprehensive solution. n Provide you with all the support you need, throughout the lifecycle of your mobility solution. n Ensure that the benefits of your investment are maximised.

Comprehensive help Whether you’re exploring how mobile solutions could make a difference to your business or seeking to refresh an existing solution, our Customer Care Services will provide you with support and guidance at every stage.

With our help and expertise, your comprehensive mobility solution can be designed, implemented and deployed as efficiently and quickly as possible.

Compelling features Here are just a few of the features of our Customer Care Services: n We can help you to produce a business case and RoI for mobile solutions. n Our solution design incorporates the latest technologies and best practices. n We ensure that solutions are delivered on time and to budget.

Compelling benefits And here are just a few of the benefits: n We help to make business continuity more affordable for smaller organisations. n Our instant support, repairs and replacement minimise time lost in the field. n We ensure that your day-to-day operations run reliably, effectively and efficiently.

The Spirit approach

n Mobile Solution Design n Business Consultancy

n Communication and Integration

Understanding how a mobile IT solution can affect your bottom line is the key to maximising your investment.

Mobile workforces need to be able to constantly access and update their systems in real time. Mobile IT solutions enable them to do this – and are also the key to enhancing your mobile workers’ performance and productivity.

Communication plays a vital role in any business. A good enterprise mobility solution will enhance all aspects of communication for your mobile workforce, maximising their effectiveness:

Our experienced consultants will work alongside you to gain a complete understanding of your business needs and mobile computing requirements. n

They will then show you how significant savings can be made and how you can achieve a rapid return on investment. n

Up-to-date information – Mobile communication gives workers access to real-time data. n

Greater flexibility – They can enjoy the benefits of GPS navigation and other mission-critical applications whilst on the move. n

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Increased cost-effectiveness – Mobile communication will ultimately boost their productivity and efficiency, whilst reducing your costs.

For more specialist needs, our Technical Consulting and Development team can customise your mobile solution or can develop a bespoke solution from scratch.

Our consultants have an excellent understanding of mobile communication technology and can help you to select the best solution for your organisation. We will also ensure that your solution is integrated carefully, professionally and seamlessly with your existing corporate systems.

They will devise a solution that meets your precise needs and will make a series of recommendations relating to the different elements involved.

Our consultancy services include: feasibility studies; mobile solution design; project management; and technical consultancy.

n Customised Software Whatever your software needs, we are committed to meeting them.

Our experienced development teams offer bespoke software development, consultancy and systems integration as well as ‘offthe-shelf’ pre-developed solutions. n

We also provide application design and development, database design, functional and test specifications, and application reengineering services. n

We use modern programming languages, tools and development techniques. Each project is tailor-made. n

We also offer a wide range of ‘off-the-shelf’ software packages – from inspection to mobile delivery and from truancy tracking to warehouse applications.

Spirit is a registered Microsoft partner. We also work in partnership with many strategic software vendors, enabling us to offer a wide array of exciting applications. We offer a choice of device management tools (designed to enable you to manage your entire mobile enterprise remotely) as well as rapid application development tools.

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n Security Data is an extremely valuable corporate asset and its integrity is paramount to any organisation. Our mobile solution design services ensure that: Your data is protected whilst controlling costs, complexity and usability. n

The ease of use of a device is balanced carefully with the need for security of confidential data. n

You maintain visibility and control over your mobile assets, data and communication. n

Spirit also supports a range of security products, including: NetMotion Wireless, the developer of Mobility XE, a softwareonly Mobile VPN that provides secure, reliable connectivity for enterprise wireless networking. n

Air Defense Wireless Intrusion Protection, which protects against wireless threats and offers policy compliance and performance monitoring and location tracking. n

Mobile Device Management, which enables you to manage your devices whilst they are in the field. n

The Spirit approach

Mobile device management enables you to control and manage all of your mobile devices from a remote location.

All of our technical consultants are authorised and accredited by industry-leading vendors (e.g. Motorola, Cisco, SOTI and NetMotion) and have years of practical experience in the design and implementation of mobile solutions.

Key benefits

n Customer Software Development Training

Cost-effectiveness through the efficient deployment, support and management of multiple mobile deployments.

We offer a range of training programmes, which can be customised to meet your specific needs. Our programmes can be combined with the development of your mobile computing application.

n Mobile Device Management

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Peace of mind through improved visibility and control, which ensures that any mobile solutions are stable, secure and easily scalable. n

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Our software development team provides onsite software development training for your technical or development staff. The training packages available include:

Key features

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Streamlined processes that enable your mobile devices can be easily integrated within your existing IT processes.

The key features of our solution include asset management, device provisioning, security, data synchronisation, location services, diagnostics, alerts and reports, and helpdesk tools.

Spirit offers a range of device management solutions: SOTI MobiControl – The leading software application for the management, support and security of remote mobile devices. n

MSP from Motorola – A device management product that is designed to configure and support the Motorola mobile computing product range. n

B2M mprodigy – A mobile device management system that provides a suite of services that deal with the day-to-day management of mobile devices. n

Spirit NTP Client – The Network Time Protocol (NTP) is a protocol for synchronising the clocks of computer systems over packet-switched, variable-latency data networks. n

n Trial n Professional Services Pre-sales Technical Support At Spirit, we always aim to offer support services that exceed our customer’s expectations and ensure complete customer satisfaction.

Our Professional Services team provides help and advice on solution design and configuration, pilots and proof of concept.

We also offer guidance on industry best practices, integration and additional solution components that would add value to your mobile deployment.

Short packages – If you have already had experience of software development, you might only require either a half day or a full day training course.

Longer packages – We can offer a two or three day course that would help you to feel completely comfortable with your new software environment. n

Refresher packages – These enable you to develop your software. If you then feel that you would benefit from further training, we can easily arrange this for you. n

n Approved partners We work with the world’s leading mobile data capture manufacturers as an accredited supplier of hardware.

Because we are vendor-independent, we can source and offer you the most effective products for your particular application and budget. Our close relationship with a wide range of manufacturers enables us to offer you the following benefits: Our team has regular training sessions to cover all aspects of the manufacturers’ products – including sales, technical support, software development and customer service. n

We have evaluation products available from most of the manufacturers if you would like to have a trial of a product. We would also be happy to arrange a product demonstration. n

We can arrange for you to meet a manufacturer to discuss their product line and product road map in more detail. n

We offer technical support on all of the products we supply and we are also an Authorised Service Centre for several manufacturers.

The Spirit approach

n Planning n Implementation Services

n Scheduling Services

Implementing enterprise mobility solutions by yourself can be very costly in terms of the time, money and effort involved. The alternative is to use our expert Implementation Services, which offer the following benefits:

To ensure a smooth mobile computing deployment, our Project and Administration team will work with you and our manufacturing partners to develop an effective deployment schedule.

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Speed – We ensure that the entire implementation process is as quick and painless as possible.

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Convenience – You can have your new enterprise mobility solutions up and running in a timeframe that meets your needs.

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Support – We also provide hands-on assistance and on-site support so that you can rapidly start to reap the benefits of your new investment.

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Our Implementation Services include: implementation management; proof of concept; application development; system integration; installation and configuration; solution testing; and training.

We will agree a hardware delivery plan in line with the deployment schedule.

We will carry out regular checks to ensure that the hardware delivery meets the target dates. We will hold each hardware delivery until it is ready be deployed.

We can also store additional hardware, including spares, to cover any unforeseen urgent delivery requirements.

n Finance Solutions

n Project Management

Spirit provides a range of flexible finance packages designed to meet your business needs. Our competitive leasing deals can be tailored to meet your specific product or service requirements.

Our Project Management service enables you to benefit from the vast amount of experience we have gained in successfully delivering enterprise mobility solutions.

Our wide selection of finance packages range from one to three years (for amounts over £500), with typically monthly or quarterly payments. They include:

A dedicated Project Manager will be assigned to you and will be responsible for the co-ordination and delivery of all project planning, management and implementation – from concept to completion. The Project Manager will work closely with all levels of your organisation and will:

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Finance leases

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Technology management financing

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Rent-to-own programmes

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Pilot programme rentals

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Technology swap financing

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Independent operator finance programmes.

Ensure that all requirements are understood and well documented. n

Involve you in all aspects, making goals and expectations clear and visible. n

Document and assess the impact of any changes and issues that arise; work to resolve them; and help to develop operational procedures. n

We also offer a wide range of finance and payment options. Don’t forget that by setting your leasing costs against tax, a finance package can be cheaper than buying.

The Spirit approach

n Deployment n Infrastructure Services Spirit has a wealth of experience in implementing wireless solutions throughout the UK and Europe. We can offer expert advice on any wireless deployment. We work with all of the leading suppliers of wireless solutions.

Surveys and installations A radio frequency (RF) survey is often vital before installing wireless network access points. Our site surveys are completely vendor-independent and enable you to compare vendors’ prices and the design criteria for your wireless deployment.

We use the latest professional wireless site survey software packages to sample the RF propagation under normal operational conditions. This enables us to determine the optimum position and settings of every wireless access point in line with your needs.

WLAN system health check This preventative maintenance measure is usually undertaken annually and pre-empts any degradation in the performance of your WLAN.

n Installation Services Our expert team can help you with all of your installation needs – including hardware, software and infrastructure.

System and product installations – Our offerings include:

Preparation – including configuration of your application software; asset label identification of your mobile computers; the charging and conditioning of batteries; the set-up of data formatting requirements; and the loading of unique device configuration settings and security settings. n

Testing and packing – including the testing of all hardware; powering up all equipment to check the hardware, software, firmware and operating system; a full soak test on all hardware; and kit packing and labelling the equipment. n

n Cloud Services Cloud computing enables you to access a wealth of hardware and software capabilities over the Internet. n

It eliminates the need for a large capital outlay on infrastructure

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It allows you to drive change

It enables you to improve the performance of both your IT systems and your business n

Spirit offers a range of Cloud Services, including MobiControl SaaS (Software as a Service). This enables you to use sophisticated software directly from the Internet. It gives you all of the benefits of device management without the need for dedicated resources or infrastructure.

Our Cloud Services will: n

Wireless access point installation, including specialist housings.

Increase your operational and financial flexibility and agility

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Specialist wireless access point antenna mounting.

Reduce the need for technology maintenance and support

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Reduce the total cost of ownership (TCO) and boost your productivity

Tethered or cordless barcode scanners and base station installations. n

In-vehicle docking stations, modems, radio or GPS equipment installations. n

Installations in vehicles and forklift trucks – Our offerings include: n

A vehicle audit service at your site.

n Training Services We offer a full range of training services. Our aim is to ensure that you gain the maximum benefit from your investment in the shortest possible time.

The typical training packages we provide include:

Our vehicle auditor will inspect your vehicles and identify the best and the safest mounting location.

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Train the user

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Train the trainer

We will produce a vehicle audit report and then carry out the installation onsite.

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Customer helpdesk training.

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n Provisioning Services We offer a comprehensive software installation and hardware configuration service for rugged mobile data capture devices. We ensure that each device is ready for use by your field workers as soon as they receive them.

Our services include: Installation – including mobile application software; SIM card and network connection; memory card; screen protector; and any specialist installations. n

All participants in our training programmes benefit from: Easy-to-follow instruction sets, including troubleshooting guides and frequently asked questions. n

Appropriate multi-media and visual aids, tailored for your participants. n

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Training sessions that are held at times to suit you.

The Spirit approach

n Management and Support n Managed Support

n Service Review Meetings

Support is key for mobile data systems: we therefore offer you a complete, integrated Managed Technical Support Service. This service includes:

We arrange regular meetings with you and also with the manufacturing partner’s service team. The items we review include:

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Telephone, email and website support.

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Hardware-related issues

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Management of software, hardware or air-time problems.

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Software-related issues

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Open issues that are discussed and actioned.

We have also developed a structured support plan to ensure that we can react rapidly to immediate issues as well as working with you to address your future needs. This service is available from Monday to Friday (09:00 to 17:30 hours), excluding public holidays.

Please note that our Support team needs authorisation from you before we can contact the software and air-time providers. A preliminary meeting with you, and possibly your suppliers, will be required to set up this service.

n Service Programmes Our Service Programmes help to minimise the likelihood of downtime on your equipment and save you time, money and trouble. Spirit is the authorised service centre for many major manufacturers, including Gotive, Honeywell, M3 and Motorola.

We offer a wide range of highly competitive service programmes, which can be customised to meet your particular requirements and can be purchased individually or as part of a combined package.

Guaranteed repair turnaround times We guarantee the maximum number of business days that any product spends in our Customer Care Centre before being repaired and returned to you. A one-off payment can also be made to guarantee a quick repair when required.

We also hold follow-up meetings to ensure that issues are resolved in a timely manner. The Service Review Meeting provides you with a good opportunity to discuss any new requirements for the use of mobile computing hardware within your business.

n Helpdesk We offer helpdesk and onsite training services through our highly professional in-house Technical Support Centre. n

Our helpdesk service provides a fast and friendly way of helping you with all of your technical enquiries.

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Our service accurately diagnoses and resolves issues, with a high first-call resolution percentage.

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Using sophisticated remote screen-controlled capabilities, we provide mobile solution analysis and problem determination; mobile device management; spare pool management; electronic Return Material Authorisation (RMA) processing; and advanced technical assistance.

The helpdesk is available from Monday to Friday (09:00 to 17:30 hours), excluding public holidays. It is quick and easy to use. We don’t have long waiting times on hold - your calls are answered by people (not machines) and you will then be connected directly to our support engineers.

n Technology Refresh n Solution Reviews The average enterprise mobility solution has a lifecycle of at least five years, during which technology will inevitable develop and improve.

When you need to re-invest in your organisation’s mobility solution, is simply investing in the latest technology the best solution? In most cases, the answer is a resounding ‘NO!’ The whole solution must be considered - including the people and processes involved. Otherwise, the full benefit of the new investment will never be realised.

The detailed review This is why Spirit offers a comprehensive review of your enterprise mobility solution so that we can recommend the solution improvements that are right for your organisation.

We also offer a trade-in scheme for your old mobile computer or data capture assets against the cost of your new hardware – as well as the safe disposal of your old hardware.

n Technology Refresh We are committed to ensuring that you are able to benefit from all the latest advances in technology.

Our services include: Technology refresh – We can offer you additional discounts against the trade-in of your old mobile computer or data capture assets. This can also include the disposal of your old mobile computer hardware. n

Hardware disposal – We can arrange for the safe disposal of your mobile computing hardware once your new system has been installed. n

Software porting – Our experienced Software Development team can also port any current applications across to your new mobile computer. n

Markets and Applications

Spirit has successfully delivered rugged mobile data capture solutions across many markets and applications.

Agriculture Work management (job allocation and scheduling); GPS mapping and positioning; field inspection and analysis; asset management; stock control; animal tagging (RFID). n

Construction Job allocation; job scheduling; stock control; asset management. n

Education Card access; wireless networks; student truancy; stock control; asset management; estate management. n

Environmental health Pest control; street cleaning; maintenance and surveying; social housing (inventory and repair management); asset management (including GPS tracking); waste management; food safety and hygiene; environmental protection (noise, air and water). n

Facilities management Inspection and maintenance of buildings; grounds and parking; asset management; auditing; fire; safety and security inspection; space management; pest control; horticultural services. n

Field sales Providing quotes; issuing invoices; co-ordinating internal resources; improving fulfilment response; accelerating sales. n

Field services Downloading daily tasks; maintaining requests and task lists; scheduling – reassigning or reprioritising work and preventing bottle necks; service order assignment; viewing customer service and equipment data at any time; completing the service on site; warranty repair and customer signatures; route management.

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Healthcare solutions Patient wristband IDs from Laserband and Zebra; document ID labels; mobile pharmacy; tickets and receipts; food ordering; barcode labels. n

Local government Street cleaning, maintenance and surveying; gritting; street lighting; parking enforcement; inventory and repair management; asset management, including GPS tracking; health – cleaning; waste management; truancy monitoring; surveying (including customer and passenger surveying and Keep Britain Tidy); health and safety; environmental health including pest control and food safety and hygiene; environmental protection – noise, air and water. n

Logistics and warehousing Goods in and out; order picking; asset and stock audits; vehicle inspections, maintenance, security and safety; driver management and tracking; delivering and tracking the shipment of goods; proof of delivery, including signature capture; parcel collection; inventory and warehouse management. n

Proof of delivery Proof of delivery; communication and navigation; vehicle tracking; messaging; traffic alerts; warehouse and vehicle management; trunking (container movement). n

Manufacturing Shop floor data capture; inspections and quality control; covert marking of goods; warehouse management; asset and fleet management; field service. n

Rail Trackside data capture; job allocation and scheduling; stock control; asset management. n

Retail Point of sale; stock control; proof of delivery; asset management; barcode verification. n

Social housing Building inspections; maintenance reporting and repair management; real-time, appointment based job scheduling; route optimisation with GPS; stock condition surveys; van stock; estate management, including untidy gardens, graffiti and fly tipping; health & safety audits; responsive / emergency repairs; voids management; KPI and benchmarking reports; asset management, including GPS tracking. n

Utilities and waste management Meter reading, exchange and replacement; asset and inventory management; emergency despatch and repairs; facilities management and maintenance; water pipe and pole inspections; safety and security management; inspecting and monitoring conditions in the field; health and safety and duty of care; work scheduling; operator rounds; equipment installation; surveying; GPS mapping; customer surveys. n

Case studies: the difference is clear

The following examples show how we’ve made a real difference to organisations across a wide range of industry, commerce and government sectors: n

Construction

RCS (Balfour Beatty) Jewson n

Education

Edinburgh University Goldsmiths College University of Huddesfield University of York n

Healthcare

Kingston Hospital Llandough Hospital Royal Bolton Hospital Royal Liverpool Hospital n

Field sales

JJ Foods May Gurney Space Engineering n

Field services

Elliot Loohire May Gurney Nalco PH Jones Vibtech n

Local Government

Newcastle City Council Oldham Council Origin Wakefield and District Housing

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Logistics

AJG Parcels Collins & Hayes Initial City Link JD Williams Liffe Misco NYK n

Manufacturing

BMW Cardale Doors Cooper Vision Scobie and Junor n

Proof of delivery

AJG Parcels Initial City Link JD Williams Manx Independant Carriers Stapleton’s Tyre Services Ltd n

Railways

Corus Railr n

Retail

Point of Sale – Selfridges n

Social Housing

Wakefield Housing n

Utilities and waste

AMCS Biffa Blackburn Borough Council CSols E.ON May Gurney United Utilities

For more details of any of the solutions mentioned in these cases studies, or any of the services mentioned in this brochure, please visit our website www.spiritdatacapture.co.uk

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Spirit is a rugged mobile data capture specialist. We specialise in delivering innovative and cost effective business mobility solutions across many industries.

If you would like further advice, please contact us at: t: 01928 718800 f: 0870 762 2824 email: helen.jones@spiritdatacapture.co.uk www.spiritdatacapture.co.uk