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ERA SHIELDS:
Serving those who serve us
BY LESLIE MASSEY SPRINGSHOUSES.COM
Military service members face constant challenges, from deployment situations to frequent relocations, making it important that they have the best resources at their disposal. ERA Shields Real Estate understands that such relocations, domestic or international, can create a stressful experience for service members and their families. Seeing it as a chance to “serve those who serve us,” the specialists at ERA Shields are honored to provide guidance and support to make the transition as smooth as possible. “Our award winning relocation department has assisted in the successful relocation of more than 14,000 military families, to and from the Colorado Springs area, since 1992,” said Cathi Sullivan Vice President of Operations and Finance at ERA Shields. “We are proud to have earned the trust and respect of Cartus, USAA Real Estate Rewards Network and Navy Federal RealtyPlus.” As the largest relocation Network in the world, Cartus has been in business for over a half of a century. USAA RERN and Navy Federal RealtyPlus are leaders in providing exclusive relocation services to help members achieve their real estate goals. As part of these nationwide Networks, ERA Shields provides across-the-board relocation services, knowledge and guidance for every issue facing the relocation of military families. “To become approved agents with these Networks, our relocation specialists have to undergo an in-depth
process of background checks and training, as well as supervision by the Network, to ensure their members are receiving the best service possible,” Sullivan said. ERA Shields team of relocation specialists are each committed to abiding by strict guidelines and requirements through constant communication between members, the Network, and the real estate broker. “Military families being relocated have unique needs that require special attention,” said Sullivan. “Whether they’re moving to a new town or completely across the country, we want them to have a good experience buying or selling a home, or both.” Only a few firms within each market are selected as approved real estate firms to participate in these Network relocation programs. The selection process incorporates market share and position, geographic coverage, reputation for excellence, and a proven track record for quality service and performance. “We are very excited to be an approved real estate company within these Networks,” Sullivan said. “ERA Shields Real Estate was recently recognized as a Platinum Award winner by the Cartus Broker Network for outstanding performance.” The Platinum Award, the highest level of Excellence Awards presented, is based on performance results related to a wide variety of goals including customer service, cost management, and effective marketing of homes. Less than 35 percent of the Network’s principal brokers achieved Platinum
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level recognition for their performance in 2015. In addition, ERA Shields received the Cartus Five Star Award, identifying brokers who meet or exceed objectives for outgoing broker-to-broker referral closings during the calendar year. “Cartus makes certain their members are receiving the service they deserve for serving our country,” Sullvan said. “Members complete surveys and provide feedback in order to guarantee we are living up to the standards in place.” Before new families even reach Colorado Springs, ERA Shields provides them with a packet of all-encompassing material to help them find their way around their new city, along with a checklist to help keep the process structured and stress-free. “Our relocation department, with over 60 agents, is located right here in the Springs and has been for over 30 years,” Sullivan said. “Families are getting assistance from knowledgeable and well-informed brokers, not from a national system of people who have never been here.” A couple of military service members and their families had this to say about the service they received from ERA Shields Relocation Team: “Our agent was an outstanding ambassador of ERA Shields and the Colorado Springs area. They kept my wife and I very informed and accommodated our needs given the fact we were two time zones and 1100 miles away. Both my wife and I thoroughly enjoyed working
2016
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719-576-3600 • www.era.com with the relocation team and ERA Shields. We will definitely recommend them to any and all of our family and friends that come to the Colorado Springs area.” – Jason “Your team was with me every step of the way!” – Nicole
Combined with ERA Shields Real Estate expertise and the unrivaled benefits of the USA A Real Estate Rewards Network and Navy Federal RealtyPlus, military families are able to achieve their real estate goals with a professional and thoughtful team at their fingertips.
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