20 Questions to Ask – Assisted Living

Start with a visual assessment of both the inside and outside. Also, note if the residents are engaged in activities or just sitting.

1. What is the staff-to-resident ratio during the day, at night and on weekends? 2. What kind of experience and training does the staff possess? 3. Is there an initial assessment prior to admission? 4. If there is a waiting list, how many are on it and what is the policy? 5. What are the billing and payment policies and procedures? 6. Is there a security deposit and is it refundable? 7. What and how much are additional services not included in the monthly fee? 8. What additional services are available if resident’s needs change? 9. What is the discharge policy? 10. What off campus excursions are provided and how often? 11. Are happy hour activities provided? 12. Is Wi-Fi available and if so, where on the campus? 13. Are there safety locks on the doors and windows? 14. Is there an emergency generator or alternate power source? 15. Are transportation services provided or a parking lot for the resident’s vehicle? 16. What is the pet policy? 17. Is rehab offered on campus? 18. Can special dietary needs be accommodated? 19. What is the meal program? 20. Does the residence offer worship services?