Ombudsmen Are Here to Help

Courtesy of Texas Healt and Human Servi es

A long-term care ombudsman helps nursing home residents with their rights. Living in a nursing home doesn’t mean giving up your freedom. If you feel someone is violating your rights, the Texas Health and Human Services Commission’s long-term care ombudsman can help.

Nursing home residents have the same rights and protections of their health, safety and welfare that we all share. For nursing home residents these rights include the right to vote, voice complaints, exercise personal choice, the opportunity to make medical and social decisions, visit with anyone you wish and to be lawfully discharged and leave the facility.

When it comes to discharges, one of the biggest problems people face is losing their spot in their nursing home when they have to go to the hospital. This practice, known as “patient dumping,” is among the top five frequent complaints Patty Ducayet, Texas long-term care ombudsman, sees.

The long-term care ombudsman will make sure you know your rights, including your right to appeal and return to your nursing home after a hospital stay and can represent you during that appeal.

While telling your nursing home’s management is often the best and quickest way to make sure your complaint is addressed, Texas Health and Human Services Commission stands by ready to help if needed.

“An ombudsman can help bring the resident’s concerns to management and offer ideas to address the concern,” Ducayet said. “An ombudsman can give everyone information about the nursing facility’s requirements about residents’ rights and will tell the resident about the option to report a complaint to HHSC Long-Term Care Regulatory Services.” For more information on the Ombudsman in your area:

800–252–2412 hhs.texas.gov (search for ombudsman)

In an overwhelming online world, one easy resource stands above.

With a seemingly endless myriad of websites to sift through for active aging related resources, where do you begin?

The answer is simple, a website that has the information you need or can direct you straight to it: SRGTexas.com.

Memory Care

AUSTIN

Arden Courts of Austin 11630 Four Iron Dr 78750 512–918–2800 Belmont Village West Lake Hills 4310 Bee Cave Rd 78660 512–347–1700 Brookdale North Austin 5310 Duval Rd 78727 512–253–7312

The Heritage at Hunters Chase

Colonial Gardens of Austin 3700 Adelphi Ln 78727 512–833–0114 Colonial Gardens of Austin 3706 Adelphi Ln 78727 512–650–0504 Hunters Ln Memory Care 11300 Hunters Ln 78753 512–900–3306

Ledgestone Senior Living

13152 Four Star Blvd 78737 512–360–9125

Legacy Oaks South Austin

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Tech Ridge Oaks Assisted Living & Memory Care

400 E Yager Ln 78753 512–956–9344

The Auberge at Onion Creek

11330 Farrah Ln 78748

512–280–2030

12151 Hunters Chase Dr 78729 512–598–6951

The Watermark at Southpark Meadows 9320 Alice Mae Ln 78748 512–222–3224

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14058 A. Bee Cave Pkwy 78738 512–263–2544

BUDA

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CEDAR PARK

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The Auberge at Cedar Park

800 C-bar Ranch Tr 78613 512–986–7202

The Enclave at Cedar Park Senior Living

3405 El Salido Pkwy 78613 512–212–9897

DRIPPING SPRINGS

Sodalis Dripping Springs 11013 Signal Hill Dr 512–637–5400

GEORGETOWN

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KYLE

New Haven of Kyle 107 Creekside Tr 78640 512–667–0077

LAKEWAY Arbor Terrace Lakeway

300 Medical Pkwy 78738 512–271–9174 Belmont Village Lakeway 107 Bella Montagna Cir 78734 512–402–1800

LEANDER

The Legacy at Crystal Falls 1841 Crystal Falls Pkwy 78641 512–487–7049 Riva Ridge Memory Care Center 801 Riva Ridge Dr 78641 512–259–1330

ROUND ROCK Double Creek Assisted Living and Memory Care

2300 Louis Henna Blvd 78664 512–956–9335 Poet’s Walk Round Rock 4050 Sunrise Rd 78665 512–772–1333 Sundara Senior Living 1000 Rusk Rd 78665 512–400–0488 The Cottages at Chandler Creek 2401 North A.W. Grimes Blvd 78665 512–879–1430 University Village Memory Care 4701 Campus Village Dr 78665 512–248–2222

SAN MARCOS

Sodalis Memory Care – San Marcos 1001 Crepe Myrtle St 78666 512–787–2418

WIMBERLEY Alexis Pointe Senior Living

14390 Ranch Road 12 78676 512–598–5140