Senior Resource Guide San Antonio (Fall/Winter 2020)

Page 91

Courtesy

of

Texas Health

and

Human Services

A long-term care ombudsman helps nursing home residents with their rights. Living in a nursing home doesn’t mean giving up your freedom. If you feel someone is violating your rights, the Texas Health and Human Services Commission’s long-term care ombudsman can help. Nursing home residents have the same rights and protections of their health, safety and welfare that we all share. For nursing home residents these rights include the right to vote, voice complaints, exercise personal choice, the opportunity to make medical and social decisions, visit with anyone you wish and to be lawfully discharged and leave the facility.

HOUSING: Skilled Nursing/Rehab

Ombudsmen Are Here to Help

When it comes to discharges, one of the biggest problems people face is losing their spot in their nursing home when they have to go to the hospital. This practice, known as “patient dumping,” is among the top five frequent complaints Patty Ducayet, Texas long-term care ombudsman, sees. The long-term care ombudsman will make sure you know your rights, including your right to appeal and return to your nursing home after a hospital stay and can represent you during that appeal. While telling your nursing home’s management is often the best and quickest way to make sure your complaint is addressed, Texas Health and Human Services Commission stands by ready to help if needed. “An ombudsman can help bring the resident’s concerns to management and offer ideas to address the concern,” Ducayet said. “An ombudsman can give everyone information about the nursing facility’s requirements about residents’ rights and will tell the resident about the option to report a complaint to HHSC Long-Term Care Regulatory Services.” For more information on the Ombudsman in your area: 800–252–2412 hhs.texas.gov (search for ombudsman) SAY YOU SAW IT IN THE SENIOR RESOURCE GUIDE!

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Over 65 Driving

2min
pages 128-130

Transportation Services

2min
pages 126-127

Obtaining a Disabled or Elderly Placard/Plate

1min
pages 124-125

Aging & Disabilities Resource Center

1min
pages 118-119

Legal & Financial Assistance

1min
pages 116-117

Final Planning Resources

5min
pages 98-103

Volunteering

1min
pages 108-109

Five Must-Have Legal Documents

2min
pages 114-115

Skilled Nursing/Rehab Facilities

5min
pages 92-97

Ombudsmen Are Here to Help

1min
page 91

Memory Care Communities

1min
pages 88-89

20 Questions to Ask – Skilled Nursing

1min
page 90

Assisted Living Communities

8min
pages 78-83

Signs It Might Be Time for Assisted Living

1min
pages 74-77

Tips for Effective Alzheimer’s Communication

2min
pages 84-87

20 Questions to Ask – Assisted Living

1min
pages 72-73

Independent & Retirement Communities

1min
pages 70-71

Types of Residential Care for Seniors

5min
pages 58-61

What Type of Mental Health Professional is the Right Fit?

3min
pages 54-57

Tips on How to Talk to Your Doc

1min
page 49

Choosing the Right Location for Rehab

1min
page 53

Medical Centers & Clinics

1min
pages 50-51

House Call/Telemedicine Providers

0
page 48

20 Questions to Ask – Hospital Discharge

1min
page 52

Hearing & Deaf Services

1min
pages 40-43

Vision Services

0
pages 44-45

Medication & Medical Services

1min
pages 38-39

Help for Caregivers

4min
pages 24-29
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