Business News April, 2012

VOLUME 27, NUMBER 4, 0834-2012

APRIL, 2012

CMA-NL preparing Newfoundland and Labrador’s future accountants in business management

IN THIS ISSUE:

•How to deal with neck pain •Health and wellness in the workplace •HR info you can’t live without

Contents IN THIS ISSUE Business News is a monthly publication of the St. John’s Board of Trade.

Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade.

Articles and criticisms are invited, but opinions expressed by contributors do not necessarily represent those of the St. John’s Board of Trade.

We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions.

Editor: Printed by: Layout:

Erin Doherty British Group of Companies Roxanne Abbott

ST. JOHN’S BOARD OF TRADE EXECUTIVE Steve Power Denis Mahoney Sharon Horan Kim Keating Jo Mark Zurel Paul Janes

COVER STORY

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CHAIR’S MESSAGE FEATURES

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4

KEEPING CURRENT MEMBERSHIP

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Chair Senior Vice-Chair First Vice-Chair Second Vice-Chair Immediate Past Chair Secretary-Treasurer

BOARD OF DIRECTORS Dallas Mercer Andrea Brocklehurst Wayne Bruce Heather Bruce-Veitch Lynn Sullivan Karen McCarthy Dorothy Keating Des Whelan

STAFF Nancy Healey Jennifer Chaytor Lori Coleman Margie Davis Alisha Morrissey Craig Ennis

Wanda Palmer

Jackie Bryant-Cumby

Chief Executive Officer Manager of Finance and Compliance Business Affairs Manager Sales Manager Policy Research Analyst Vice President of Policy and Communications Events Marketer & Administrative Coordinator Member Relations Administrator

St. John’s Board of Trade 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: (709) 726-2961 Fax: (709) 726-2003 E-mail: mail@bot.nf.ca Website: www.bot.nf.ca

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April 2012

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Cover Story professional development

Mark Bradbury

Are you looking to advance your career? Find out if the CMA Accelerated Program is for you. hy is the Certified Management Accountant (CMA) designation valued by the business community, university students, candidates and others who are looking to advance their careers? To answer this question you need to consider the changes in business organizational structures (e.g. moving from a vertical top-down structure to a horizontal management team-based structure), the growth of small and medium-sized enterprises (SMEs), and the shift in demand for accounting designations that stems from employees currently in the workforce.

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What is the CMA Accelerated Program?

The CMA Accelerated Program was developed to fulfill the need for education and training of professional accountants in business versus the traditionally trained external accountants. Business owners required an accountant that was not only technically sound, but also had in-depth management and strategy training. This accountant would not only measure 2

value, but also create value for their organizations. The CMA Accelerated Program enables candidates to qualify more quickly for the CMA Entrance Examination. It can be completed by distance learning over eight months, or through the new 14-month extended program. With a 95 per cent pass rate on the Entrance Examination the Accelerated Program is considered a tremendous success.

Many believe that a MBA (Master of Business Administration) in some ways resembles a CMA designation. Although some of the training is similar, the difference is that the CMA designation is the continuous integration of accounting along with the in-depth management and strategy training. It is important to keep in mind that a MBA graduate does not necessarily have a strong accounting background.CMAs have a proven sound technical accounting/financial background and integrate this knowledge while applying their management and strategy skills in a company.

Changes in organizational structures and emphasis on SMEs With the increased growth of SMEs in today’s economy, the requirement for financial officers to have a broader knowledge base in management and strategy training is greater than ever.

Having undergone a full two years of management and strategy training, the CMA is the designation equipped to contribute to any organization’s success, particularly SMEs. It is important to stress that the CMA difference, particularly relative to the other accounting designations, is mostly emphasized at point of graduation. After graduation all accounting designations seem to cross each others’ fields of work, particularly with continuous professional development learning opportunities.

Creating professional development opportunities CMA Canada has long recognized the need for a bridging program for the non-accounting concentration graduates in the workforce that now prefer to have April 2012

a professional accounting designation.

Individuals who were watching their co-workers climb the corporate ladder to success and achieve director, vice-president and even CEO roles felt that they have hit a brick wall. In 1999, CMA Ontario created the CMA Accelerated Program to bridge the advanced accounting, management, tax, and audit competencies required for individuals to enter the CMA program. The Accelerated Program was met with huge success. When CMA Newfoundland and Labrador introduced the program locally in 2006, it saw its graduating class grow from 10 to 20 graduates. It now leads the province in accounting graduates and expects to reach 55 to 60 graduates as early as 2014.

These numbers could continue to grow with the renewed surge of interest from business students at Memorial University of Newfoundland. CMA Newfoundland and Labrador recently sponsored the first PhD Professor of Accounting position at Memorial which was given to Dr. Jeffrey Pittman, an internationally renowned researcher in corporate governance. He is the lead moderator for the CMA Program and stresses that “the CMA is the best alternative for many candidates wishing to pursue professional development in the areas of management, strategy and accounting. The distance learning Accelerated Program allows people in the workforce to obtain these competencies and their professional accounting designation; whereas in the past they would have had to go back to university for a much longer period of time.”

For more information on the CMA Accelerated program and to RSVP for upcoming information sessions near you during the month of April, contact Allison Tilley, Programs Coordinator, at atilley@ cma-nl.com or visit www.becomeacma. com.

Mark Bradbury, CMA, FCMA, is the chief executive officer at CMA Newfoundland & Labrador.

Business News

Chair’s Message # diversification

Chair, Steve Power

The key to any thriving economy is diversity; having multiple profitable sectors leads to sustainability.

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hile it is easy to ignore urgent needs for diversification in the short term, with little or any consequences, neglecting this issue will lead to much larger problems over the long term. A sustainable economy ensures a better standard of living. It generates more business, which leads to more wealth and employment and, in turn, increases the developments in new technology and education. With multiple sectors the economy becomes diversified and helps fuel further growth. This is why diversifying the economy should be the main focus of the government; to help generate longevity and prosperity for the province of Newfoundland and Labrador.

Many attempts have been made, or at least talked about, when it comes to Newfoundland and Labrador’s diversification. Efforts have been focused on the importance of expanding

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educational benefits, opening the doors to new industries and expanding the business market. But, how do we reach these goals?

For these objectives to be attainable other factors must also be considered.

Attracting more students to our educational facilities means we must also focus on transportation, cost of living and accessibility to service needs. Better roads/ road conditions, accessibility to jobs, more effort on exporting and importing and better exposure to each individual sector all have to fall into place before the expansion of the business industry can take place.

Diversification is quickly becoming popular in other parts of the world such as Russia and China. In fact, China is planning to invest five per cent of its gross domestic product into seven strategic industries over five years. This is to make sure that the country is competitive and leading in sustainable industries like biotech, alternative energy and clean vehicles. To keep pace, Newfoundland and Labrador would have to invest approximately $8 billion over the next five years in innovation.

Diversification can be achieved through efficiently organizing demographics in various ways. As immigration begins to increase there needs to be ample resources to deal with the change. Governments need to be prepared to deal with labor issues as there are going to be shortages, while businesses concentrate on recruitment and retention techniques. Economic diversification can also include expanding geographically. With the current boom in Labrador’s economy, access to an Arctic Gateway would be a great benefit.

Besides long-run prosperity, economic diversification can also help establish social stability. Middle and professional classes are shaped by dependence on oil exports. Oil-exporter labour markets tend to be specific to three types of employment (oil related, public sector and private services); this hinders the growth of middle and professional social classes. For these people, job prospects and standard of living are reliant on the oil industry making them susceptible to risk of unemployment if April 2012

there are no other buffers from the volatile commodity markets.

The goal of diversification in Newfoundland and Labrador is to avoid outcomes like that of the economic disaster in the 1990s caused by the cod moratorium. The impact of the fishery shut-down along with the length of time it took for the oil industry to develop and pay off has taught us that we must prepare in advance for these concerns as well as have multiple sectors in which we can succeed.

Newfoundland and Labrador’s economy, now, relies largely on oil revenues.

When these revenues run out, there must be another way for Newfoundland and Labrador to retain its wealth and continue building its economy.

In order to create a plan to diversify our economy we must think into the future. Long-term goals will help keep sustainability high, while performing as a measurement tool to track progress.

A realistic goal might be 70 per cent of the workforce represented in 10 different industries by 2050. This allows ample room to make adjustments while working towards perpetual progress. It assures that numerous industries are playing a role in the national gross domestic product and economic prosperity of the province.

Join the # diversification conversation on LinkedIn and Twitter (@stjohnsbot) and watch for upcoming related articles from the St. John’s Board of Trade.

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Feature ‘The Artistic Way to Wellness’ Art making refers to a diverse range of accomplishments, creations, and expressions that are appealing or attractive to the senses and can often have some significance to the mind of an individual.

At Healing Expressions individuals have access to these senses and use them to connect and become empowered as they travel on their own personal journeys that often lead to hope and resilience.

Connecting - Creating connects you to everything, it encourages choice and hen we begin our own personal when choice is offered you become more journey through life we never confident and gain the ability to connect to know where the road will lead. a safer more secure mental wellbeing.

As I struggled to find my own purpose, Empowerment - Awakening your it was art that continued to call me to be passion for art you learn that there are no present. It all started in 1993 when I left limitations. Practicing your art gives rise to my job to begin a new journey of self. new dreams and passions.

Karen Hanlon Through good times, I painted. To earn Personal Journey - Creating artwork courage, trust, confidence and spirituality, a living, I painted. To heal, I painted. I is something that everyone can do.The thus enabling them to focus on their started to pay attention to the calling deep important thing is how you feel while recovery. within, it was very loud, and I had to listen. you create. Exploring your creative side When co-created ‘art’ and ‘healing’ It was then that I realized something truly is a personal journey. Through the end can bring about shifts that are beyond profound, art connected me to spirit. It was of your brush you can begin your own todays understanding. When an individual more than an enjoyable hobby to pass time creative journey and see where it takes you creates their own healing through the use or to make a few bucks. It was spiritual. I and what emotions are released. Painting of art they are opening a space for true painted my way into a new life, and it was is a way to express your inner feelings not until after I finally became and explore the various levels of a mother that I realized that I spirituality, connect to past memories had struggled with depression. Ò Healing Expressions is a peer mentored and heal emotional pain. Through Because I had the comfort of my non-profit art studio for those who my artwork, I have found emotional art my life had meaning, I was comfort and spiritual strength to carry struggle with mental health, addictions, able to cope. on. It allows one to see their own My personal wounds and homelessness or low socioeconomic status. weaknesses and strengths, and convey healing are the foundation of them in a positive and productive way. as a peer mentored studio we are working “Healing Expressions.” Through Hope - So why not make a choice to to break down barriers in the community for use the ‘Artist Way to Wellness’, one lived experience I was able to create a channel for others to those who struggle to overcome the stigma never knows? It’s better to live in hope heal using self-expression. than not at all. of such and to create a healthy well-being.”

It can accommodate artists As founder of Healing Expressions I whose mental health, addictive can say with certainty that art heals. In behaviors, social connections, the words of Pablo Picasso “Art washes empowerment and they also create a sense and/or income make it otherwise away from the soul the dust of everyday of well-being and self worth, perhaps impractical to practice their art. Working life.” never before experienced. Releasing or in a peer-to-peer studio will allow the tapping into creative abilities can assist participant to do so in a safe and secure Karen Hanlon with healing inner wounds, calm the mind environment free of judgments and Phone 709-743-1442 as well as the body, and/or connect to misrepresentations. This empowering www.healingexpressions.ca the inner self. This empowerment brings self-expression facilitates reintegration into about healing on different levels - physical, Like us on Facebook the community, allowing the participant a http://www.facebook.com/#!/pages/ emotional and spiritual. forum to express and develop compassion, Healing-Expressions/129778747126470

Healing Expressions promotes the use of art as a tool for social change through the media of Ô artÕ participants along with their ‘peers’ are able to access opportunities to engage in their own creative selfexpression.

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April 2012

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Feature ambassador column Kelly Strickland

M

y interest in the Board of Trade began as a commerce student attending Memorial University.

While completing my work terms I was fortunate to have the opportunity to attend several Board of Trade events. Upon graduation I was eager to find a way to become actively involved in the local business community and the Ambassador Program was a perfect match between community involvement and networking opportunity.

What surprised me most about the Ambassador Program is the multidimensional aspects of the organization.

Ambassadors help not just with networking events but also with member relations and policy discussions. As someone new to the

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business community the policy discussions are particularly informative and the ability to impact advocacy is empowering.

The best part of the program remains the camaraderie between members. I always look forward to the monthly Ambassador meetings and the events are a great occasion to meet interesting people and participate in fun activities. If you are considering involvement with the Board of Trade the Ambassador program is a phenomenal opportunity to grow personally and professionally while having an amazing time and meeting fantastic people. Itâ&#x20AC;&#x2122;s never too late to get involved.

Kelly is a Customer Success Coach with ClearRisk, an online source for risk management solutions.

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Feature ambaSSador ColUmN Katie Hussey

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s a new Ambassador with the Board of Trade Iâ&#x20AC;&#x2122;m really looking forward to being involved in the great events that we will organize, promote and host over the next two years. Even though it has only been a short journey for me so far, it certainly has been a very rewarding experience. As an account executive with Triware Technologies I am able to work with many businesses and organizations every day, helping them with their technology needs. As an Ambassador, the opportunity to connect with the wider network of our terrific business community is very exciting.

I became an Ambassador because of my people-oriented approach to life and desire to help others, whether it is assisting clients or simply helping out a friend or colleague

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in need. Being an Ambassador has allowed me to do just that; help members get the most of their membership and feel comfortable at our events.

The Board of Trade has the tools to help you grow your business; networking and Board-sponsored events, Trade shows, the Member 2 Member Program and relationships that last a life-time. I feel privileged to be part of such an amazing organization and look forward to what the future holds for all of our members.

Katie Hussey is an Account Executive with Triware Technologies - a leading Newfoundland-based information technology consulting and support firm.

For more information on Triware please contact Katie at 579-5226 or khussey@ triware.ca or visit our website www.triware.ca.

April 2012

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Feature science to success Did you know there is a science to success?

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f you’re reading this article you may already be successful but did you know that there is a science to success?

I am sure you have heard more than you choose to remember, the comments….“you are so lucky” or “you must have a horse shoe strategically anatomically placed.”

You probably smiled or gave a nod and walked on but you truly did want to set the

record straight. You know it is not luck, Regardless of where you are on the you know it is a combination of Success business continuum, a newbie, mid way Elements. or a seasoned business professional, you Some ‘new-age’ thinking would lead you want to be successful. Success just doesn’t to believe that to be successful you just sit happen. You need to develop and maintain and have positive thoughts and whatever each of these success elements/skills for you want will manifest in front of you. growth in your business.

This concept sells books and makes the Professional Development and Success authors rich but will do nothing for your Most of us have professional development bottom line. Positive thoughts are fine but high on our priority list but with that 168 on their own nothing is achieved. hour week, which more recently seems to In his research on success, Harvard be moving faster, our focus can shift to success scientist, Stephen J. Kraus, what may be perceived as more important indentified “Five Elements of Success.” tasks and professional development slides Questions he addressed in his study down the list, sometimes dissolving in a included: busy world.

1.What separates history’s great business Napoleon people from Hill, author those who are of “Think and merely good Grow Rich,” in their field? understood 2. What the need for attitudes and professional actions are development common and its role in among success as he America’s states: wealthiest “More gold people? has been 3. How mined from successful the thoughts are people at Phyllis Reardon, submitted photo. of men than identifying has been taken from the earth.” the drivers of success?

Success is where we all want to be. Do 4. What holds people back? your employees have these five success The following are the “Five Elements/ Skills for Success in Life and Work” as described by Kraus.

Visioning: the science of figuring out what you really want in life and work.

Strategy: the science of strategic planning; converting idea to action.

Self belief: the science of stepping outside your fears and doubts.

Persistence: the science of drive and determination.

Learning: the science of adjustment, growth and change.

Each and every one of these five elements must be present for success in work and life. They are vital and integral to each other.

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elements? To what degree? You know their success increases your success.

I always say that these five success elements are like the muscles of the body; if we don’t use them we lose them; if we don’t develop and maintain them they are ineffective.

How effective are your success skills?

Phyllis Reardon M.Ed. is a Life/Success Coach, Author and owner of CoachPhyllis.

Com Inc. Phyllis is available to offer customized Success Workshops for you and your employees and can be reached phyllis@coachphyllis.com.

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Feature being green in business Being “green” is the zeitgeist for modern business

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protecting the environment and we are encouraging our suppliers and customers to do the same. Some of the requirements for ISO 14001 include: • Identify boundaries of its own management system and document procedures for implementing ISO 14001 • Establish and adhere to its own stated Environmental Management System Policy • Evaluate its business operations and services to identify and determine their impacts on the environment and develop/ prioritize objectives and targets for improvement

nvironmental sustainability”, “environmental responsibility,” “green” initiatives and “environmental consciousness” are all terms that have become the zeitgeist for modern business. Since the industrial revolution, we have mastered how to mass-produce, market and sell a myriad of products. Early on the approach to manufacturing was to meet supply and demand in the most efficient and cost-effective manner. Environmental consideration was not the driving force behind process creation and as a result pollution began to adversely affect our health and wellness. Oddly enough, the innate quest to simplify and improve daily living ultimately made it more difficult for us to live and sustain ourselves and our natural resources.

Vast improvements have been made in manufacturing over the last half century. International Standards Organization (ISO), was founded in 1947 and has had a positive influence on both private and public sectors. The goal and purpose of ISO is to reach a consensus that takes into account environmental friendliness, efficiency, reliability, safety and interchangeability in the most economical manner with regards to the manufacturing process.

There exist different tiers and levels of compliance, which are monitored and each have their own set of criteria.

There are certifications for quality Brooke Johnson as well as environment, which help to • Monitor and measure the environmental improve trade between suppliers and performance of its activities, products customers and they create a more reliable and services for continual improvement and safer product for the consumer.

• Ensure compliance with environmental RICOH has achieved a worldwide ISO laws and regulations 14001 Certification. All of RICOH’s • Prevent pollution manufacturing plants around the world • Maintain top management commitment as well our non-manufacturing facilities • Document, implement and communicate and our sales and service offices have the Environmental Management System all met the standards set out by ISO. The policy and program to all employees requirements for ISO 14001 compliance • Perform internal audits to ensure that are rigorous. RICOH is committed to

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April 2012

the system continues to work, targets are met and the environmental policy is continually measured and maintained • Conduct periodic management reviews to ensure the continuing effectiveness of the organization’s Environmental Management System.

What does ISO Certification mean to you?

To our customers and business partners it means that we are committed to energy conservation, increased productivity, minimizing the amount of waste and proper disposal of obsolete/end-of-life equipment. We produce some of the most energy efficient photocopiers, printers and fax machines in our industry. We even offer software to help monitor, manage and report on carbon dioxide output, as well as paper and energy consumption, to help companies reduce their carbon footprint.

Environmental Sustainability is one of RICOH’s core business values. We have a zero waste-to-landfill manufacturing process. RICOH has been awarded the “Global 100 Most Sustainable Corporations in the World” for seven consecutive years. We are interested in creating a sustainable business, which does not impede upon the ability for future generations to meet their needs. Our environment is and will continue to be a prominent business issue.

What is your organization doing to address your environmental impact? RICOH can work with you to create your own custom printing policies and we can help you to streamline your workflow processes. The RICOH St. John’s Branch has worked with both the private and public sectors in Newfoundland & Labrador to optimize their printing practices. Contact us today to find out what we can do for you.

Brooke Johnson Major Accounts Corporate Representative RICOH Canada Inc. 203-136 Crosbie Rd. St. John’s, NL A1B 3K3 Cell: 709-351-2993 Office: 709-579-0078 www.ricoh.ca

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Keeping Current policy matters Muskrat Falls On Feb. 28, the Board of Trade made a submission to the Public Utilities Board regarding Muskrat Falls. Following are excerpts from that document. Editor’s caution: the highlights below should be considered in view of the Board of Trade’s full submission to the PUB (available online) and any subsequent communications on the issue.

“The Board of Trade is pleased overall with the robust gated process that Nalcor is using for evaluating the potential of Muskrat Falls. In particular, we welcome that Nalcor is considering alternative energy sources/projects and is gathering as much information as possible on a Muskrat Falls project before making a decision.”

“Businesses look for clarity and consistency when making decisions. Price clarity and consistency may come at a premium in the case of Muskrat Falls but there is a threshold beyond which the price cannot pass; that is to say that businesses and investors will welcome long term price stability and may be willing to absorb shortterm price increases or a small premium to gain long term stability, but that threshold is probably not very high. If the cost of energy is higher in this jurisdiction than it is in others – even if it is stable – that will be a factor that keeps business and investment away.”

“The business community in this province is already at a disadvantage in many ways because we have to bring so many goods into our province and the transportation routes are limited. It’s a price that has to be paid if the goods are sold locally and a cost that has to be added back on if we export goods. We need whatever advantages we can get, and stable electricity rates can be advantageous only if they are lower or at least on par with other jurisdictions.”

“This project, as conceived and articulated, will cost consumers and businesses more in the short term. However, if the cost projections and economic models are accurate, then we will accrue benefits in the long term and that is something business can live with.”

“Nalcor has not yet sanctioned the project as they a completing further analysis; however, should this analysis determine that Business News

the project is sound, that the risks can be mitigated, and that this solution can meet our energy needs in a reasonable and efficient matter, then the project should be supported and sanctioned.”

City development The issue of developing above the 190 metre contour line – the area where the city rises from the ocean, generally in the Southlands area – has come up as a matter of public policy due to potential development and growth. The Board made a representation to the Commissioner working on behalf of the City on the topic. Some of what the Board said is below; the full submission is at bot.nf.ca.

April 2012

“As the City of St. John’s faces unprecedented growth potential, the decision to expand beyond its natural borders to meet the needs of its residents and business is an important one. The St. John’s Board of Trade supports this expansion and believes it will be of direct benefit to the city, businesses and residents.

“The St. John’s Board of Trade understands the current extreme need for office and industrial spaces in the City of St. John’s.

We believe that in developing above the 190- metre contour, the city has an opportunity to continue to lead the North East Avalon Region in these commercial endeavours, as well as to provide a quality, diverse stock of housing.

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Keeping Current policy matters “Development above the 190 metre contour should: - be used as an opportunity to promote regionalism of services and infrastructure; - have strong business case with benefits outweighing the costs to the city and its residents; - be well-planned and address livability; - provide access to multiple kinds of transportation; - consider the interconnectivity of all modes of transportation; - follow clear development regulations with

all infrastructure requirements clearly laid out well in advance of development.

“A lack of clarity in current development regulations has hindered project development in the past. Information about the responsibilities of developers related to providing water and sewer infrastructure, stormwater management, transportation networks and any other amenities required, as a part of such developments, need to be consistent, defined early in the process and outlined clearly on paper prior to shovels in the ground.”

Municipal Finances The City of St. John’s recently released its audited financial statements for 2010, 15 months after the fiscal year ended and nine months after the legislative time limit for them to be delivered. The statements revealed a $10 million surplus. The Board is reviewing the statements and will make representations to the city on the process and timeline by which the city’s finances are audited, to ensure business are being taxed fairly and equitably especially in light of the intention to blend business property and occupancy taxes in 2013.

How many employee programs put First Aid & CPR training on the same priority list as coffee and a dental plan? Isn’t it time for a change?

Make First Aid & CPR training available to all your employees. Lifesaving skills should be everyone’s priority.

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Contact the Red Cross for workplace First Aid & CPR training. All our courses include CPR and AED, and are based on the 2010 International Guidelines, the latest to be released.

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Feature the leadership lottery A strategy to win

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magine that you have bought a coffee shop. You are told that the location of your shop will be decided by a municipal lottery. You might be lucky enough to be allocated a prime location on Water Street but you are equally likely to find yourself running your business in a struggling strip mall. You know that your success will be highly dependent upon your location, but you are helpless to influence the decision.

Fortunately city councils do not allocate business locations in a lottery. But there are other factors critical to the success of organizations that are often left to chance, which in fact, can be influenced.

Leadership is a great example. Everyone would agree that the presence of inspiring leadership is a fundamental advantage to any organization, but finding it is often mistakenly assumed to be a matter of luck.

Received wisdom is that leadership ability is inherited with the people at the top of the organization, some may be good, some not so good â&#x20AC;&#x201C; but the distribution of leadership feels like a lottery.

Leadership can be defined as the ability to mobilize others to achieve a common objective. In this definition, leadership is not just the skills of the person at the top of the organization it is a capability that runs throughout the whole organization.

If effective leadership really is more than a matter of pure chance, the question arises, what can you do to increase your odds of creating and maintaining good leadership in your organization?

There are, of course, no guarantees that leadership will be effective but you can rig the lottery in your favour.

There are three simple steps to improving your odds.

A good place to start is to define what sort of leadership is needed in your organization. In a tech start-up, leadership success might be defined by innovation, risk taking and agility. Healthcare providers may be looking for a combination of patient centered service, experience and political acumen. In other words, defining effective leadership is

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Alex Twells a direct result of the strategy of your organization. A good leader is one who can inspire others to help them deliver the strategy.

The second step is to take a base line measurement of current leadership capability. If your organization needs agile, innovative, risk takers these leadership skills can be measured. There are many well-used techniques that can break down the concept of leadership into its component parts to give a picture of the existing leadership capability.

A comparison of the long term leadership requirements with the current capabilities

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will almost certainly reveal some gaps. The third step is to invest in activities that will enhance the desired leadership skills and close these gaps. Developing leadership skills comes in many forms such as coaching, training, work-based projects or education. Without the insight from steps one and two, organizations often invest in leadership without a clear objective or any ability to measure a return on their investment. The trick is to ensure that the investments being made are directly influencing the leadership skills that define success for your organization.

Once you have a good understanding of the leadership skills that will enable your strategy, these can be used to develop people at every level in the organization.

This insight is also very useful when developing succession plans and when recruiting new leaders from outside the organization.

This uncommon but logical approach creates an environment in which leadership can flourish. The exciting potential exists for a big win. And the prize can be truly amazing. Inspiring leadership can create such a positive and motivating environment that organizational results reach a previously unimaginable new level.

Alex Twells is a leadership team coach and consultant with Deloitte

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Workplace Health and Wellness

FACT:

Why Workplace Health and Wellness?

A healthy workplace means more than just warding off colds and the flu.

It is more holistic and takes into consideration the physical, spiritual, environmental, occupational and mental health of employees. Wellness promotion doesn’t just benefit the employee but also the organization.

An organization filled with healthy and fulfilled employees is a productive workplace that retains its employees. 15 million Canadians

HOW DOES WORKPLACE WELLNESS BENEFIT THE EMPLOYER? A workplace wellness initiative can help a company to:      

Attract and keep employees - less turnover

Reduce the costs of disability, drugs and absenteeism Reduce the effects of a stressful workplace

Reduce health costs or keep them contained

Improve morale by creating a happy and supportive environment Improve company image and culture

HOW DOES WORKPLACE WELLNESS BENEFIT THE EMPLOYEE? Employees of companies that have a workplace wellness initiative are likely to have: 





   

Increased awareness and knowledge of ways to improve their health

Improved health, reduced work related stress and illness, and improved work-life balance Increased protection from injury; improved health and well-being Higher morale and greater job satisfaction

Increased productivity and effectiveness at work Reduced personal healthcare costs

A more relaxed and flexible approach to health issues

Source: Government of Alberta: What is workplace wellness? http://www.healthyalberta.com/HealthyPlaces/205.htm

spend

The average Canadian spends 36.2 hours at work each week, in NL 38.1 hrs per week, 1.9 hrs longer than the national average Source: Human Resources Skills Development Canada @ http://www4.hrsdc.gc.ca/.3ndic.1t.4r@eng.jsp?iid=19

approximately half of their

Employee priorities for improving or Source:include: Health Canada maintaining their health • Increase physical activity (69.1%)

• Remove/cope better with stress and worry (66.3%) • Lose weight (52.8%)

• Eat better (34.2%) and

• Quit smoking/smoke less (17.7%)

Three factors that influence the health of the workplace and its employees include: 1. Occupational health and safety 2. Personal health practices 3. Organizational culture

• Small businesses may not have a lot of time, money, or human resources available for a workplace health and wellness program, but they often have a huge advantage over large companies – a positive workplace culture. That is a great foundation for a workplace wellness program.

Source: British Columbia Ministry of Health - Taking Action: Tips and Resources for Employers an Employees – Creating a Healthy Work Environment http://www.health.gov.bc.ca/environments/workplace/takin gaction.html

Professional Training and Development

Why Professional Training and Development?

One key factor in employee motivation and retention is the opportunity employees want to continue to grow and develop job and career enhancing skills. In fact, this opportunity to continue to grow and develop through training and development is one of the most important factors in employee motivation.

Key factors in the value and success of the training and development you provide: Professional development will help you generate the kind of performance that will carry your business and your employees forward with confidence. It is more likely to be successful if your employees understand and support training and development. Set the stage for a positive response by: • the key to training and developing and promoting staff is to ensure that you, as the business owner, are walking-the-talk. This means that you are demonstrating and communicating the value of continuous learning at all times for all your employees • communicate to employees why you are creating training and development programs

TIPS

• allow employees to pursue training and development in directions they choose, not just in companyassigned and needed directions • have your company support learning, in general, and not just in support of knowledge needed for the employee’s current or next anticipated job • ask your employees about the knowledge and skills they need to do their jobs and how they prefer to receive the training • recognize that the key factor is keeping the employee interested, attending, and engaged

FACT: According to a recent nation-wide survey, the largest contributor to employee turnover is inadequate opportunities for professional development Source: Scontrino Powell Professional Development for your employees – a sound investment @http://www.scontrinopowell.com/2012/professionaldevelopment-for-your-employees%E2%80%93-a-sound-investment/

General Benefits from Employee Training and Development   





 

Opportunity to create devoted, growing employees who will benefit both your business and themselves

Creating a pool of readily avaible candidates for personnel who may leave or move up in the organization Increased job satisfaction, improved morale, increased loyalty – lower employee turnover = lower recruitment costs

Compotent employees who can handle the daily business which results in more freedom for the employer and atonomy for the employee Increased capacity to adopt new technologies and methods because of a sufficently knowledgable staff

Building a more efficient, effective and highly motivated team which enhances the companies competitive position Risk management, e.g., safety training, diversity training, training about sexual harassment, etc.

Source: General Benefits for Employee Training and Development @ http://arrluu.wordpress.com/2012/02/28/employee-training-and-development/

Keeping Current around the board

Guests enjoyed tasty snacks while networking.

Bill Mahoney receives a plaque for his contribution to Board of Trade.

Gracious host Nora Duke of Fortis Properties welcomed our members.

We thank Michelle Simms and other Ambassadors for their service.

Deputy Mayor Shannie Duff swears in 2012 Chair Steve Power.

Lots of people came to the Holiday Inn to welcome Steve Power as Chair.

Organize your organization.

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16

April 2012

Business News

Keeping Current around the board

Ed Martin talked about Muskrat Falls.

Members share a laugh (and do some business) while at the luncheon.

Bernie Beckett, our eleventh president in 1984 and 1985 who spent his term expressing concern about the lack of a transportation master plan for the province, receives his St. John’s Board of Trade pin.

Networking before the luncheon.

Geoff Tooton, our twelfth president in 1986 who, throughout his term, focused on the “welfare of the consumer” and concentrated a number of his speeches on how retailers could enhance their customer’s experience, receives his President’s pin from Steve Power.

Business News

April 2012

17

Keeping Current around the board

Steve Power welcomes members to MAX.

Members mingle and take advantage of the fruit smoothies offered at the MAX Health Cafe.

Featured sponsor of the month Referral Rewards Program

726-2961 | info@bot.nf.ca

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Refer a member from March 15 to April 16 and receive a $25 certificate to Pet Zone compliments of Pattison Outdoor Advertising

A lesson in fitness.

A CORTM companyâ&#x20AC;&#x2122;s Letter of Good Standing demonstrates its commitment to health, safety and due diligence.

As a purchaser of construction TM services, contracting COR companies helps ensure your own due diligence.

The nationally recognized health & safety certification program for the construction industry

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April 2012

Board of Trade staff enjoy parafin wax service offered to mixer attendees.

Business News

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Enjoy exclusive deals and LQFHQWLYHV ZLWK WKH 6W -RKQ路V %RDUG RI 7UDGH路V QHZ Member-to-Member Discount Program.

For a complete list of member offers or to create an offer for your company, contact Jackie Cumby:

jcumby@bot.nf.ca 726-2961

Feature how to treat a pain in the neck There is a reason we use the expression “a pain in the neck” to refer to a person or situation that is a nuisance.

N

eck pain has a way of creeping into one’s awareness that is insidious and interferes with the quality of life. In fact, 45 per cent of the population will have neck pain at some point in their life. Many will experience the negative effects of neck pain on their quality of life: loss of function, absenteeism from work, difficulty sleeping, and inability to enjoy everyday activities.

Neck pain has high costs for the individual, the workplace, and society.

The causes of neck pain Our necks bear the burden of supporting the head through its myriad functions throughout our lives. That delicate cervical column carries approximately eight per cent of the body’s weight and manages to pivot and nod repeatedly in our normal everyday activities. Over time, the repeated trauma, stress and wear and tear of everyday activities causes degenerative changes in the cervical spine. Often, small injuries that seem to have no symptoms at the time have a cumulative effect on the deterioration of the spine and lead to chronic neck pain later in life.

Some of the risk factors for chronic neck pain are work related— job pressure, work overload, and sedentary or repetitive work positions. Other risk factors include age, gender, heredity and degenerative changes in the cervical spine like osteoarthritis or degenerative disc disease.

Findings of the “Bone and Joint Decade Task Force 2000–2010” The Bone and Joint Decade 2000–2010 Task Force on Neck Pain and its Associated Disorders reported several important findings about neck pain.

Although most people will experience neck pain at some point in their lives, the consequences are not long-standing for the majority. The number of motor20

vehicle related whiplash injuries has increased steadily over the last 30 years.

The effects of neck pain are felt deeply in the workplace, where every year 11 to 14.1 per cent of workers report that their activities are limited by neck pain. Despite our best efforts, there is little evidence that workplace interventions are effective in reducing neck pain in the work place.

Unfortunately, most cases of chronic or acute neck pain are not fully resolved with conventional therapeutic treatment.

Most patients—50 to 85 per cent—will suffer a recurrence within five years.

The task force recommended neck-pain therapy approaches that focus on keeping the injured area mobile and encouraged a quick return to work policy. The specific treatments most associated with successful outcomes include education, mobilization, manual therapy and low-intensity laser therapy.

Laser therapy and neck pain A growing body of research supports low-intensity laser therapy for the treatment of neck pain. In the 2009 Lancet review of clinical trials and research, Dr. Roberta Chow et al concluded that laser therapy is an effective therapy for both acute and chronic pain conditions producing immediate results for acute pain and lasting benefits for chronic neck pain.

Laser therapy is non-toxic and safe with no adverse effects; it delivers consistent, effective and reproducible results.

Redlaser Dr. Mary Dyson, Emeritus Professor of Physiology at King’s College, London, England described how laser therapy works: “LILT provides a jump-start to the body’s natural healing process.” She adds that it, “delivers energy to the tissues that April 2012

Clare Barry, M.Ed. is transformed into biochemical energy.

This results in increased blood supply and accelerated healing time.” Laser therapy stimulates changes at the cellular level that reduce pain and inflammation and increase range of motion to promote a speedy return to normal activities.

Add chiropractic For lasting treatment benefits, it is important to keep the area of injury mobile.

Adding chiropractic to laser therapy is one way to achieve this goal. In a recent study comparing the treatment effects of laser therapy and chiropractic alone or combined on chronic neck pain, the combined chiropractic and laser therapy group had the most significant outcomes for pain disability, lateral flexion and rotation.

(Saayman, Hay & Abrahamse, 2011).

If neck pain becomes a factor in your life or work place, seek treatment promptly.

Those who have the most successful outcomes address the problem head on with therapy and build a maintenance plan into their lives.

Clare Barry M.Ed. is Manager of Avalon Laser Health a health care clinic that specializes in the treatment of acute and chronic pain with laser therapy. To learn more about laser therapy, visit www. avalonlaserhealth.ca Business News

TODAY IS A GOOD DAY TO TAKE A LONG-TERM VIEW

Protect your health. Protect your savings. Know your options.

Keith Vincent* CHS

Beverly Ellis*

Financial Centre Manager

FLMI ACS CHS Associate Manager

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Bob Murphy*

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709-579-6752

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B.Comm.

Sales Manager

Financial Centre Resource Team Leader

Financial Centre Administrator

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709-745-3561

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145 Kelsey Drive, Suite 100 St. John’s NL A1B 0L2 Tel: 709-576-6243 Toll free: 1-866-539-4087 Tammy Highmore Advisor Assistant ext

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© Sun Life Assurance Company of Canada, 2012.

Tony McCarthy

BA (Ed) M.Ed Licensed Admin. Asst.

Veronica Morgan* B.Comm.

Licensed Admin. Asst.

Charlene Smith Advisor Assistant

709-589-3361 888-589-3361 709-596-1358 ext 2243 *Mutual funds offered by Sun Life Financial Investment Services (Canada) Inc.

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2372

Feature rECrUITINg oUTSIdE THE box: dISabIlITy worKS Employment programs have flourished in St. JohnÕ s and across the province over the last two years with increased offerings of training and education to both individuals with disabilities and the job trainers and coaches that support them in the workplace. n March of 2010 Canada ratified the UN Convention on the Rights of Persons with Disabilities.

In an effort to comply with the convention the federal government has created a number of programs that fund the education, training, supports and placement of persons with disabilities in the labour force.

The benefits are far reaching as research shows a person’s health, well-being and quality of life are directly impacted by their ability to find meaningful employment.

According to the federal government’s 2006 report on advancing the inclusion of people with disabilities, “people with disabilities are an untapped resource available to address labour shortages. Annual labour supply per capita

I

22

is projected to decline beginning around 2012 and new entrants into the labour market, such as people with disabilities could help to offset this situation.” Many local organizations are viewing the rise of training and employment programs for persons with disabilities a major plus for the business sector. Indeed, the 2010-11 Newfoundland and Labrador Labour Market Agreement reveals, “most of the province’s businesses consist of small employers, (fewer than 100 employees), many of which are currently experiencing labour and skill shortages, workforce recruitment and retention challenges.”

The new wave of available employees is a welcome addition to the dwindling pool of applicants.

Recently the Autism Society NL’s Supportive Employment Program (Aspire) partnered with the Department of Education’s Learning Resources Distribution Center in an exciting new initiative.

Participants of the program are employed in the LRDC warehouse guided by the supportive employment staff. The work involves assembling boxes and filling them with pamphlets, CDs and books. The repetitive nature of these tasks makes the LRDC and other similar environments an ideal work setting for April 2012

persons with autism. The participants are successful and show immense pleasure in the contributions they make, all the while increasing productivity levels for the Learning Resource Distribution Center.

Organizations like the Autism Society of Newfoundland and Labrador is just one of the venues offering supportive employment services for persons with disabilities in St. John’s and across the province. ASNL and similar societies can help your business in the preparation and training of persons with disabilities and match clients with supportive employment coaches and/or assistive technology solutions. With an estimated 75,000 people with disabilities in Newfoundland, that’s a lot of labour.

Tips on how to recruit and support persons with disabilities in your business: • Make your job competitions inclusive and accessible • Circulate employment advertisements with disability organizations • Call your local advanced Education & Skills (aES) office to find out about wage subsidy programs • Host information sessions for staff on how to accommodate persons with disability in the workplace • recognize the untapped value that persons with disabilities offer our communities/ work places

Business News

Membership member news The St. John’s Board of Trade represented at MUN Business Day

Memorial University Business students recently hosted the 47th annual Business Day on March 16th. Students and members of the business community gathered to learn about and engage with local businesses and business owners. The theme of this year’s conference was, “Innovation and Sustainability in Newfoundland and Labrador”. Among the speakers were Steve Power, Chair of the St. John’s Board of Trade; Glenn Stanford, COO of the St. John’s Ice Caps; and Cathy Bennett, CEO of Bennett Group of Companies; with keynote speaker, Earl Ludlow, president and CEO of Newfoundland Power Inc. Celebrating Multiculturalism The City of St. John’s proclaimed the third week of March as multiculturalism week in an endeavor to recognize the importance of our growing multi-cultural society. The city is working to develop programs to become more welcoming and accepting to growing diversity. The Together We-Rock! NL Multiculturalism Week provincial initiative was celebrated with a lighting ceremony outside City Hall.

Hundreds of multi-colored lights were a symbolic gesture to welcome immigrants to St. John’s.

Business News

April 2012

23

Membership industry news Municipal Plan Review off to a good start The St. John’s Municipal Plan Review was launched with the Mayor’s Symposium on Feb. 25th at City Hall. Keypad technology allowed the audience, of over a hundred residents, to weigh in on development issues ranking their priorities for the next 10 years.

After the question period, residents were divided into groups where a facilitator recorded responses to the seven discussion questions. The Mayor’s Symposium was the first step in the Municipal Plan revue process which is estimated to take 18 months to complete.

Get involved; let the board know what you think? Contact the St. John’s Board of Trade via twitter@stjohnsbot or on our LinkedIn account.

Oil and Gas Week 2012 Natural Resources Minister Jerome Kennedy helped launch the reception for Oil and Gas Week 2012 at College of the North Atlantic. This event celebrates the economic and employment opportunities associated with Newfoundland and Labrador’s petroleum industry, with a focus on informing students of potential careers.

“The oil and gas industry is one of the main fiscal drivers of our provincial economy representing close to 30 per cent of our Gross Domestic Product, and is a valuable source of employment for many Newfoundlanders and Labradorians,” said Kennedy.

Outstanding Contribution Award The Newfoundland and Labrador Oil and Gas Industries Association (NOIA) honored Capt. Sidney J. Hynes with the 2012 Outstanding Contribution Award. Hynes has been working in the offshore and marine transportation industries for 35 years and gained a range experience from multiple organizations like the Ship Safety Branch of Transport Canada as an offshore surveyor.

After co-founding Canship Limited in 1986 Hynes operated vessels all around the world.

He proceeded to form a joint venture with JJ Ugland group of Norway and became Chairman of Canship Ugland Limited.

After the collapse of the Newfoundland and Labrador fishery in 1992, Hynes began a training program which allowed for 150 former fishermen to gain employment aboard new shuffle tankers. This also led to the 25-year term labour union agreement Business News

with Hibernia shuffle tanker operations.

Capt.Hynes became manager of the largest Crown Corporation in Atlantic Canada, Marine Atlantic, and directed a committee which led to the acquisition of Oceanex.

He is currently executive chairman of Oceanex, where he was able to form a new division entitled Oceanex Offshore, a joint venture with Stena Drilling PTE Limited of Aberdeen, Scotland.

In his spare time he volunteers as chair of the industry advisory committee at Marine Institute as well as with the Canadian Coast Guard.

Oil industry seeking more women A $60,000 donation by organizers of last year’s Fuelling the Future: Women in Oil and Gas conference will help encourage women’s participation in the oil and gas industry by funding two special projects.

The first project is a web portal that will match women with the right skills and requirements necessary to participate in their desired field. It will show real-life examples and serve as an information hub for women seeking a career in the oil industry. This venture is a partnership between Women in Science and Engineering Newfoundland and Labrador (WISE-NL) and the Canadian Centre for Women in Science, Engineering, Trades and Technology.

The second project is a collaboration between the Newfoundland and Labrador Organization of Women Entrepreneurs (NLOWE) and the Newfoundland and Labrador Oil and Gas Industry Association (NOIA). It focuses on hosting training events that will encourage more participation by women-operated enterprises in the oil and gas sector.

The Fuelling the Future: Women in Oil and Gas conference took place at Memorial University in March and was attended by nearly 400 representatives from all sectors of the oil and gas industry and from across the globe. Both projects are scheduled to be completed in December 2012 and will be advertised extensively to women throughout the province.

retirement, pressure on colleges and institutes to produce enough graduates to meet the needs of the employment market is intense. Despite the increase of applicants in post-secondary education, colleges and institutes are falling short. It is clear that in order to increase the output of capable, skilled graduates both federal and provincial leadership is needed. Strengthening college and institute capacity to accommodate and equip students, both in urban and rural areas, is the best way to meet the demands of Canada’s employers.

The Canadian Chamber of Commerce is interested in learning more about how the Canada’s skills crisis is affecting businesses and what measures owners are taking to manage the problem. A series of questions have been developed to gather feedback from participants to expose the biggest challenge facing Canadian companies. New surveys will be released every two weeks from March until June, 2012.

“An affordable, accessible and high quality post-secondary education system is key to ensuring a large and growing pool of skilled and knowledgeable workers to meet future labour market needs.”

In 2006, Canada sat 20th among OECD nations in the proportion of youth enrolled full-time in university soon after completing secondary school. We are also producing too few entrants into the skilled trades.

Postsecondary institutions must now focus on being more responsive to the needs of mature adult students by offering more flexible programs, providing a greater variety of delivery methods and accommodating different learning styles.

To take the survey visit: http://www.zoomerang.com/Survey/ WEB22EYE4CQZ6J/ For further information: http://chambertop10.ca/

Top 10 Barriers to Competitiveness Over the past few years Canada has been facing a crisis in the area of advanced skills.

The economy has moved from widespread unemployment to near full employment almost overnight. As “Boomers” approach April 2012

25

Membership MEMBER PROFILES G.M. Carroll and Associates Inc. “C”ing you on the pathway to success! TM 56 Fagan Drive St. John’s, Newfoundland A1A 3S9 Telephone: (709) 739-4245 E-mail: gmcarroll@nl.rogers.com

East Coast Trail Association 2011 City of St. John’s Legend Award February 2012: National Geographic names the East Coast Trail one of the top 10 adventure destinations in the world. The Association is the volunteer-member based, registered charity responsible for the development, maintenance and preservation of the Trail. Over 100,000 hiker visits happened along the 265 km of developed trail in 2011. On March 5th the Association launched its annual fundraiser, the “East Coast Trail Tely Hike”. Your generous giving and support is welcome...make a donation, become a corporate sponsor, we need your help to care for the Trail.

Contact us: 709-738-4453, www.eastcoasttrail.com.

Bell Mobility Radio (BMR) is a division of Bell Mobility that has a unique and vested interest in the two-way communication industry. Our current client list includes national, provincial and municipal police agencies as well as fire, emergency medical services, transportation and correction services and natural resources including offshore oil & gas.

BMR has been supplying voice and data solutions to this market for over 25 years. With expertise and experience in engineering, construction, network operation and support. We know how to build, implement, manage and maintain highly reliable, two-way radio public safety, and public service networks.

Morneau Shepell is Canada’s largest health management company with 20+ years of experience delivering occupational health, disability management and workers’ compensation services. Our clinics provide a range of medical evaluation and testing services with 3 clinic locations in NL: Services available Pre-placement and Periodic Medicals, Civil Aviation, Seafarers, BST Marine Institute and CAPP Medicals, Independent Medical Assessments, Health Travel Program In-house screening (ECG, B/W, PFT) Hearing Conservation, Drug and Alcohol Screening For a more information, please contact: HealthManagementInfo@ morneaushepell.com.

Locations in: St. John’s, Goose Bay and Labrador City

Locally owned and operated, and a fixture in the community since 1992, New World Fitness is a full service, family oriented fitness facility. We pride ourselves on providing a welcoming atmosphere where people can safely work towards their fitness and lifestyle goals. From birthday party packages for the young to Zumba for the young at heart, we offer something for everyone. Take a group exercise class, work with a personal trainer, or work out in the fully equipped weight room.

Use the strength training and cardio equipment, walk the track, or learn to swim. To find out more information about our corporate and family rates call 368-3422 and ask for Pat. Visit our website at www.newworldfitness.com Or look for us on facebook for updates on what’s happening!

Real Results…….for Real People

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April 2012

G.M. Carroll and Associates Inc. is a private consulting practice whose business promotes excellence in organizational and individual success! We are passionate about building healthy workplaces including psychologically well work environments one-step at a time! A few of the specific services include training, executive/ leadership coaching, conflict management, mediation and workplace assessments. Gail Carroll is the president and brings over 25 years of working in the public and the private sectors from clinical work to senior management and the executive boardroom. Contact Gail to inquire about Healthy Workplace Quick Assessment and see how your organization scores!

Move forward together, stronger. The Unity Guy™ Inc. helps campuses, companies and communities rock and change the world by identifying, celebrating and building upon core capacities through collective leadership and strategic unity building. Everyone leads. Everyone counts. Offering thought leadership, speaking, training, facilitating, coaching, consulting, writing, creating and entertaining, we help rip away apathy, conflict and division and look at how our differences and commonalities are both strengths; and we have fun doing it. Can we be of service? We think so.

Contact us today at www.theunityconnection.com or connect with Barry Lewis Green on Facebook, Twitter and LinkedIn.

Business News

Membership new members Jameson Bank Lewis Stoyles, Business Development Representative 10 Pippy Place Suite 201 St. John’s, NL A1B 3X3 P: 709-763-8810 F: 709-738-5358 lewis.stoyles@jamesonbank.com

Wing-n-it Inc.

Re/Max Realty Specialists Ltd. Rod Pike, Realtor 40 Aberdeen Ave, Suite 201 P: 709-685-7878 F: 709-726-4219 rodmpike@remax.nf.ca

Henstridge Coaching Inc. Denise Henstridge, Director 3 Logan Street Paradise, NL A1L 0H5 P: 709-728-8834 denise@henstridgecoaching.com

Labrador Iron Mines

Kim and Glen McFarlane, Owners 5 Bates Hill St. John’s, NL A1C 4B5 P: 709-237-9464 kim@wingnit.ca

Joseph Lanzon, Vice President Corporate 220 Bay Street, Suite 700 Toronto ON M5J 2W4 P: 647-728-4125 F: 416-368-5344 Lanzon.j@labradorironmines.ca

International Association of Business CommunicatorsNL

The Shore Group & Associates Inc.

Ronalda Walsh, President P.O. Box 42 STN ‘C’ St. John’s, NL A1C 5H5 P: 709-738-8765 rwalsh@johnson.ca

Ted Pittman, Managing Director Suite 181, Unit 50 Hamlyn Road Plaza St. John’s, NL A1E 5X7 P: 709-687-2225 F: 709-781-4903 tpittman@shoregroup.ca

Republic Properties Inc.

Purolator

Neal DeFlorio / Jeff Reardon, Owners 106 Water Street St. John’s, NL A1C 1A7 P: 709-754-5263 F: 709-237-7550 neal@republicproperties.ca

Jeff Horner, Account Executive NL 16 Duffy Place St. John’s, NL A1B 4M5 P: 709-579-5671 F: 709-579-9841 jeff.horner@purolator.com

Medical and Injury Management Specialists across Newfoundland & Labrador We can help with:  Pre Hire Medicals  Drug and Alcohol Testing  Hearing Conservation  Audiograms  Return to Work Planning  Back Injury Prevention  Ergonomic Assessments For more information please contact our office at 722-7676 or visit our website at www.fitforwork.com

Business News

April 2012

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Upcoming events aprIl EvENTS bUSINESS mIxEr

lUNCHEoN

Join Oil and Gas Magazine for an afternoon of networking, food and fun. There are great prizes to be won including a gift certificate to Raymond’s Restaurant.

Pierre Gratton will be speaking to the members of the St. John’s Board of Trade on the opportunities and challenges in Canadian mining sector.

Where: When: Time: Cost:

Bridie Molloy’s (George Street) Thurs., April 5, 2012 4:30 – 6:30 p.m.

Included as a benefit of membership

Referral Rewards Program

2 Words.

Pillowtop Mattress!

Welcome Back to the Greenwood Inn and Suites.

All the comfort, convenience and quality you’ve come to trust, along with new improvements including pillowtop mattresses and LCD flatscreen televisions in every guestroom. Call to book your reservation today!

Tom Ford TD Canada Trust Thank you for your referral You receive a $25 certificate to Pet Zone compliments of Pattison Outdoor Advertising

Where: Comfort Inn St. John’s Airport When: Wed., April 25, 2012 Time: 12:30 - networking, 1p.m. luncheon Cost: $39.50 member rate, $79 non-members

bUSINESS mIxEr Shred Guard invites St. John’s Board of Trade members to a fantastic evening of networking. They have partnered up with Uptown, relaxed dining and entertainment and home of Yuk Yuk’s St. John’s. They encourage you to come out, network and do business with one another.

Where: When: Time: Cost: greenwoodinn.ca

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1 800 399 5381

April 2012

Uptown, 193 Kenmount Rd. Thurs., April 26, 2012 4:30 p.m. - 6:30 p.m.

Included as a benefit of membership

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We see an accelerated career.

A CGA designation can help you build the career you want without sacrificing the life you want to live. Find the future youâ&#x20AC;&#x2122;ve been looking for at www.cganl.org.

We see more than numbers.

LEADERSHIP

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EFFICIENCY

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PRODUCTIVITY

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S U S TA I N A B I L I T Y

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MANAGING RISK