St. John's Board of Trade Business News Nov. 2013

Vigilant Management Your Projects, Our Shoulders VOLUME 28, NUMBER 10, 0834-2013

NOVEMBER 2013

Because everyone could use a little vitamin D.

A warehouse is a warehouse is a warehouse. Unless, of course, that warehouse is flooded with natural light. A contrast from the dungeons of the past, The Beclin is inspiringly designed with much more than windows. As Newfoundland’s first and only LEED® registered warehouse park, it raises the bar for energy efficiency and cost savings. Because when your workspace is designed with people in mind, everything looks a little brighter.

BUSINESS

PARK

The Beclin is only the beginning. Whatever your workspace needs, we can brainstorm a solution. After all, we’ve built millions of square feet of creative and adaptive workspaces over the past 30 years. 709.364.4103 www.eastportproperties.ca

contents Business News is a monthly publication of the St. John’s Board of Trade.

Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade.

Articles and criticisms are invited, but opinions expressed by contributors do not necessarily represent those of the St. John’s Board of Trade.

We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions.

Editor: Printed by: Layout:

Alisha Morrisey British Group of Companies Roxanne Abbott

ST. JOHN’S BOARD OF TRADE EXECUTIVE

COVER STORY CHAIR’S MESSAGE FEATURES Policy Matters MEMBERSHIP UPCOMING EVENTS

2 3 4 10 23 28

Denis Mahoney Chair Sharon Horan Senior Vice-Chair Kim Keating First Vice-Chair Des Whelen Second Vice-Chair Steve Power Immediate Past Chair Paul Janes Secretary-Treasurer

BOARD OF DIRECTORS Andrea Stack Andrea Brocklehurst Wayne Bruce Heather Bruce-Veitch Lynn Sullivan Karen McCarthy William Griffin Paddy Phillips

Is your office healthy?

STAFF Nancy Healey Chief Executive Officer Manager of Finance and Compliance Jennifer Chaytor Lori Coleman Business Affairs Manager Margie Davis Executive Sales Director Alisha Morrissey Communication and Advocacy Specialist Rhonda Tulk-Lane Policy and Advocacy Specialist Wanda Palmer Director of Sales and Member

Fulfillment Jackie Bryant-Cumby Member Relations Administrator Erika Stockley Mentor for Labrador Northern Opportunities St. John’s Board of Trade 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: (709) 726-2961 Fax: (709) 726-2003 E-mail: mail@bot.nf.ca Website: www.bot.nf.ca

CLEAN MATTERS

Healthy Office Cleaning Programs ServiceMaster Clean offers a full range of cleaning services that will help to keep your office healthy and productive. Whether it’s providing regular janitorial cleaning services, carpet maintenance, fabric furniture cleaning, sanitizing work stations or using environmentally friendly products, we understand the power of a clean and healthy work environment.

Contact us for a no obligation estimate

709.747.6268 smcleanstjohns.ca Business News november 2013

1

Cover story

W

hen it’s time to expand your business by constructing a new building, the future is exciting.

You imagine the outcome, growth and possibilities. However, if you’ve ever been involved in construction before, even on a small scale, you know how quickly unexpected costs and delays can create a cloud of stress over your project. Imagine that stress multiplied by many factors in scope and budget with your commercial or industrial construction project.

be vigilant procurement, risk management and safety.

Lloyd Hussey, a recognized and respected leader of the Newfoundland and Labrador construction industry, has partnered with Grant Horwood and Terry Hussey to launch Vigilant Management, a specialized commercial and industrial construction project management firm in Atlantic Canada.

With a combined 45 years and $500-million worth of project management experience, they’ve witnessed or personally experienced (almost) everything that could happen to a construction project.

So, what does it take to manage a successful project?

Lloyd Hussey - President

Thankfully, there are professionals who thrive in the world of cost and schedule control, scope and change management, resource management, contract law,

“I first thought I could handle the co-ordination of trades necessary to build, but realized very early that although I knew what had to be done; coordination

1. Look into the future: You have to be able to visualize the project at all stages to complete each step as efficiently and economically as possible. Lloyd Hussey says, “I remember a mentor of mine from my early days in commercial construction who said, if you have to think about what you are going to do today - it’s already too late.”

2. Consistency: A successful project takes more than making a few right decisions.

It takes consistently making the best decisions from design to ribbon cutting.

Throwing good money after bad never works in any business, and especially in construction. Do it right, the first time.

3. Proactive problem management: You need the ability to identify things that can go wrong to eliminate or mitigate them - these are known as variables. The challenge is knowing what to do with those mistakes or problems. Keeping your cool, analyzing the problem and coming up with a solution is what separates exceptional from acceptable project managers.

of trades was a crucial ingredient which I was not capable of.”

- Basil MacLean, Harris Rebar.

Grant Horwood- Director, Projects

2

Business News november 2013

“(When) you agreed to oversee the project for me, it allowed me to continue with my normal work day.

I marvelled each day as the sight of our new workplace evolved from excavation to concrete, then walls and roof.

Your expertise in knowing who to call and how far in advance was instrumental in seeing this job through with very few delays.”

-Basil MacLean, Harris Rebar.

Terry Hussey - Director, Business & Finance

Vigilant Management follows these three principals of successful project management to deliver business value to their clients. When you prevent just one change order, avoid one week of delays or catch a single mistake, the return on investment is worth many times the initial cost (peace of mind included, free of charge).

For more information, please visit www. vigilantmanagement.ca.

Chair’s message Banging our drum

Y

I’m confident we have that potential; which ou know that feeling of the first really is why I’m celebrating, along with my friends sunny day in the spring when you can and colleagues at the Board of Trade. feel summer tingling on your skin?

This month we launched a campaign that’s Or when you first hear a song with a driving built on pride. beat that just resonates in you? The feeling We are talking publicly and enthusiastically I’m talking about is almost like a tickling on about our successes, because we shouldn’t the back of your neck and a little surge of be hiding them. We shouldn’t be ashamed optimism in your chest. of our ambition and we should be shouting Do you know that feeling? our successes from the rooftops.

It’s hit me at the funniest times in the last This feeling, when you look around our city year. When I hear about professional wins and our province, it should be embraced for my colleagues, or when my friends talk and we should strive to continue it. about how they can do things they never The boom is here. There’s no doubt about thought possible just 10 years ago. it. And it is not a point in time. It isn’t a I have this sort of buzz in my ears every destination. It’s a beginning — and there’s time I spot another’s successes. so much more we can do. There’s a sense I can feel the reverberations in my chest of change and opportunity, a sense of and the beat of the boom in my feet as I Chair, Denis Mahoney walk through this amazing, transforming city. excitement.

There is much to be said about the boom It feels so good, it’s hard to contain. and what it means to each of us.

I find myself talking about the boom, opportunities, and the increasing tax For me, the boom is the private sector. telling people to keep booming — it’s revenues collected by our provincial and Because businesses’ successes are just the exact, perfect word for what we’re municipal governments. everyone’s successes. experiencing.

To me, the boom means when business When I first started is doing well, more of us can to feel this way, the enjoy living in this wonderful excitement was mixed place. with a little anxiety.

This year, when polled, I think many people more than 94 per cent of our “I find myself talking about the boom, here have a natural membership described the inclination to enjoy economy as good or excellent. the good times, all the telling people to keep booming — it’s More than 86 per cent said while waiting for the their own businesses’ financial other shoe to drop. performance was better than just the exact, perfect word for what Perhaps the other or about the same as last year. shoe has dropped; This is backed up by we’re experiencing.” perhaps it was the professional economists, announcement of including those at the another 600 million Conference Board of barrels of oil, or a new Canada, the Atlantic airline operating in the Provinces Economic Council province. and economists at the We are really seeing the positive impact What if both the shoes are shiny, brandleading banks, who have all projected new patent leather with a penny in each that a strong private sector can have in Newfoundland and Labrador to be the the community through the products and toe? runaway leader in GDP growth in the Wouldn’t it be amazing to know that none services available to us as consumers, the country this year. of this is going away? Because I believe we contributions made to community and So let’s talk about it, let’s celebrate it. Heck, not-for-profit groups, the investments in have the chance now to work hard and keep let’s throw a great big boom party. the good times rolling. new development, training and career It’s our time to shine, yours and mine. So be proud, be optimistic, be the boom.

Business News november 2013

3

Are you a Security Target?

Desktops, tablets, and smartphones

Business and government leaders everywhere are taking advantage of the various technology trends gaining momentum in the next generation of information technology (IT). Large, medium, or small, all organizations want to improve efficiency, be more competitive, and ultimately, improve the service to their clients. The business landscape is being shaped by the need for mobility, the ability to manage large volumes of data, the acceptance of social networking in the business environment and shifts towards cloud computing.

Various technologies are available to support these trends, from desktops, tablets, and smartphones. The development of computers is evolving, but probably nothing like our tablets and smartphones.

Not only are IT network components evolving at a tremendous pace but so are the supporting infrastructures. Organizations do not necessarily need to invest into expensive infrastructure around enterprise software if they opt to use hosted services and cloud-based computing. Hosted services provide access to any software application and take care of any maintenance and updates, store data and provide a mobile environment so staff can access their documents and data anytime, anyplace. And if like many organizations, you are amassing electronic data and information at an exponential rate, the price of storage media is dropping at almost the same rate.

In his latest book, The Agile Architecture Revolution, Jason Bloomberg has identified five super trends for enterprise IT: location independence, global cubicle, democratization of technology, deep interoperability, and complex systems engineering. Without delving into each of these five areas, the central theme is that platforms upon which businesses build their IT strategy are dramatically changing and with the evolution comes complexity.

However, with mobility, the push to adopt new technologies, and complexity comes a target-rich environment for would be IT-based attacks. The evolution of technology spawns the evolution of the threat, their attack methods, and their motivation. Where technology goes, attackers will follow. The motivation of the attack is driven by the business type – stealing payment card information from retailers and intellectual property from service organizations and manufacturing companies. Verizon’s 2013 Data Breach Investigations Report identifies the following breakdown of victims: 37 per cent financial organizations; 24 per cent retail organizations; 20 per cent manufacturing, utility and transportation organizations; and 20 per cent professional service firms. Attackers are more sophisticated and better funded.

By way of threat examples and their targets, social networking sites, which are being used by more businesses today to take advantage of the tremendous exposure potential to their products and services, have seen increases in social engineering attacks. Cloud services can provide significant financial and support advantages and hence attract many organizations. The target for attackers is the large amount of data (financial, intellectual property, information offering competitive advantage, etc.). Android-based smartphones are amongst the most targeted platforms. The most common type of attack is to install fake applications that result in full control of the smartphone by the attacker, and in particular target internet banking services.

So what can businesses and governments do? Simply, be prepared as you consider or adopt these new trends.

As organizations adapt to the changing technologies, so should they adapt their security strategy and continually assess their appetite for risk. Organizations generally have more experience and understanding in securing traditional devices such as desktops and laptops, but mobile devices present a new security challenge for most organizations. Indeed, there are challenges in the fact that mobile devices are accessing the internet on 3G or LTE networks and are outside the control of the corporate firewall. The defence in depth concept is still a valid security strategy. It encompasses enterprise wide security policies (e.g. user and device authentication), usage policies, “bring your own device” policies, contractual agreements with cloud services providers (for example, defining who owns your data), security assessments, and aggressive protection of networks and data (e.g. browser protection, transaction security, application security) –all contributing to a robust security solution.

Verizon’s report highlights a very telling fact about today’s business environment; “Some organizations will be target regardless of what they do, but most become a target because of what they do.”

4

Business News november 2013

IT’S YOUR TIME TO SHINE We’ve got something that could make a huge difference to your business; the nomination form for this year’s Business Excellence Awards. Your name should be on it.

You’ve worked hard all year, now get the recognition your business deserves.

Nominate yourself today.

2013 BUSINESS EXCELLENCE AWARDS Dec. 4th | St. John’s Convention Centre NOW ACCEPTING NOMINATIONS. Call Lori at (709) 726-2961, ext. 6, email lcoleman@bot.nf.ca for your nomination form or visit www.bot.nf.ca to nominate online.

ambassador column Anders Jensen

W

hen I first came to St. John’s in 2005 as an international student I had no idea that I would end up calling it home. Not only did my fellow classmates, one of which I now call my wife, make it incredibly easy for me to feel comfortable here; they also helped me establish myself professionally. When I first joined the commercial banking sector here in St. John’s I had a very limited network that did not stretch very far from the Memorial University Campus, but the Board of Trade quickly opened a lot of doors for me.

As an Ambassador I have not only had the opportunity to network with young professionals like myself, but thanks

Partners with

e3 Office Furniture is pleased to announce that we are a partner of the new Common Ground co-working space opening this month at 357 Duckworth Street.

At e3 Office Furniture you get more for less.

You get lower prices, outstanding service and more choices to fit your budget. www.e3officefurniture.ca

6

Business News november 2013

to business mixers, lunch n’ learns, and luncheons I have learnt about the diverse industries and businesses that flourish here. I had a unique opportunity to interact with and meet important local gate keepers and decision makers that I would not have otherwise had a chance to meet.

As I am close to finishing my two year term as an ambassador, I would like to thank the St. John’s Board of Trade for all the opportunities they have given me.

Anders B Jensen Credit Solutions Analyst Scotiabank Commercial Banking

A MESSAGE FROM NL OFFSHORE PRODUCERS & EXPLORERS

New opportunities.

Safety is where it starts.

“The work we’re doing now is setting the stage for the future.”

In the oil and gas industry, safety is built from the ground up with every project.

New technology is extending the life of existing fields in ways that weren’t possible just a decade ago. New career opportunities are still emerging.

Offshore and onshore, the future of the industry is bright.

- Michelle Squires Facilities Engineer, Suncor Energy

To learn more, visit CAPP.ca.

Feature

Having contracting issues with the federal government?

The Office of Procurement Ombudsman can help

D

oing business with the federal government can be complex. Even seasoned contracting professionals can have difficulty navigating the myriad of requirements. Due to the volume and complexity of federal contracts, issues will inevitably arise.

The Office of Procurement Ombudsman can help.

Officials from the Office of Procurement Ombudsman (OPO) will be hosting a “Town Hall” style meeting to; provide information on the office’s services, and to speak to businesses about their concerns and experiences in selling goods and services to the Government of Canada.

The meeting will take place on Wed., Nov. 6, from 1-2 pm, at the Delta St. John’s.

The event is free but space is limited to this free event, so please register by email with paul.menard@opo-boa.gc.ca or by telephone at (613) 947-9683.

Launched in 2008, the Office of the Procurement Ombudsman (OPO) is a neutral and independent office created to help Canadian businesses address their contracting issues with the federal government.

If you feel you have been treated unfairly regarding the award of a federal contract, call us.

If you’ve been awarded a federal contract and are having issues, contact us.

OPO offers free-of-charge dispute resolution services. These services help Canadian companies and federal departments de-escalate issues, exchange ideas and work toward mutually acceptable solutions while avoiding the lengthy and costly court process.

OPO’s mandate is to promote fairness, openness and transparency in federal procurement.

Being successful is more than knowing a good thing when you see one.

It’s knowing when to invest in it.

The essential link between capital and emerging opportuntites

www.nlangelnetwork.com 709 726 2961

8

Business News november 2013

If you would like more information on the Office or its services, please visit the OPO website at opo.gc.ca or call the toll-free number at 1-866-734-5169.

In addition to the services provided

by OPO, the Government of Canada’s Office of Small and Medium Enterprises (OSME) helps businesses find the information and tools required to sell to the federal government. For more information about OSME, visit their website at buyandsell.gc.ca or by call their toll-free number at 1-800-811-1148.

Leading change? is it sticking?

A

ccording to an IBM global study of over 1,500 organizations, only 41per cent of projects implemented between 2006 and 2008 were considered successful. Not surprised? Many of us have heard similar statistics. The level of change is increasing, but the ability of organizations to manage that change effectively it not necessarily keeping pace.

We all have examples: new technology that failed to improve service because nobody used it properly, a new operating model that failed to increase productivity because the top talent left. Whether your change delivers the anticipated benefits hinges on your people adopting it. The question is then: how good is your organization at making change stick?

1. How invested are they?

Awareness. It’s the number one reason change doesn’t stick. For a message to stick, it must come from the CEO/executive sponsor and the direct supervisor, and be repeated at least five to seven times. How consistently is communication cascaded in your organization?

Whilst awareness is critical, on its own, it’s rarely sufficient to get employees ‘on board.’ To be invested enough to change; employees need to not only know what the change is and the business drivers for it, but “what is in it for me.”

How have the benefits and consequences to both the business and to the employee been shared?

better that people are sharing issues than starting rumours. Use it. It is feedback on how the communication is working.

It’s tempting to write off resistant employees at the first sign of an issue.

Don’t. If they are resistant it means they care. Handled the right way, they could become some of your strongest advocates.

It may not always be packaged well, but they are providing useful information. What insights are they sharing?

4. What do they need to stay the course?

Change is like a marathon; some people finish the race before others even start.

Leaders often have advance notice of change coming and so more time to adjust.

Employees need time to say goodbye to the old before things get labeled business as usual. How realistic are the timeframes?

How have time crunches been mitigated?

And, just like a marathon, change takes focus and effort that can be difficult to sustain over time. Employees need recognition for achievements, and opportunities to celebrate the positive results of the change. What opportunities are there to further recognize and reinforce change?

If you responded positively to all the above, then it’s likely you have a good foundation for change, and hopefully have built a clear change plan.

feature

Got a few gaps? You’re not alone.

Leading change is hard work. But stick with it. Initiatives with effective change management are six times more likely to achieve or exceed stated objectives than those without. So if you really want to deliver the benefits of change and if you want your change to stick, keep the focus on the people.

E-three is an independent consultancy specializing in leadership, performance and change. The Principal, Jess Chapman, has over 10 years international experience in driving organizational performance and is certified in Prosci change management practices.

www.ethree.ca

2. How equipped are they?

Got an employee who is really enthusiastic but isn’t hitting the mark?

Being willing to change isn’t enough.

People need the ability to change, whether that’s skills, behaviour or mindset. Training provides knowledge and is a great start, but it is not enough. Supervisors must clarify how expectations and standards have changed and ensure employees are aware of, and prepared for, the extent of the change they personally need to make. That means ongoing feedback and coaching to help them reach proficiency.

Who is coaching employees through your change and how equipped are they?

3. What are they sharing?

Resistance to change is normal. Plan for it.

There are tools to help anticipate, diagnose and manage resistance. Welcome it. It’s

Business News november 2013

9

er po

atte r m y c i l po te rs t a m y c i l

atte r atte r atte r m m m y y y c c c i i i l l l po po po te rs te rs te rs t t t a a a m m m y y y c c c i i i pol po pol pol

Heading Text

“Money turns research into knowledge, and innovation turns knowledge into money.”

What are you @?

Notes from around the @stjohnsbot twitterverse @Nunacor: Thanks to @stjohnsbot for opportunity to speak at aboriginal partnerships session today. Labrador is full of opportunities. @albertinerxtfor: Did you know we offer benefit plans for small businesses? G&M knows that employees are looking for these benefits http://ow.ly/pGzWJ @DaveLaneTweets: @CityofStJohns and NL are going through boom times and @StJohnsBoT want us to handle it right: http://ow.ly/pzgnP @nancyoconnor34: @ stjohnsbotGreat site featuring business success stories and value of the private sector in NL. betheboom. ca #betheboom @DesWhelan:@stjohnsbot wants to celebrate your business. Nominations are open for Business Excellence awards! Nominate Here: @sandramdueck: @stjohnsbot and @ptbochamber electricity policy resolution passed with amendments at #CCCAGM13@CdnChamberofCom Good discussion!

10

Business News november 2013

o

atte r m y c i l po te rs t a m y c li

po

atte r m y c i l po te rs t a m y c i l

Advanced Innovation

As we celebrate the Boom and cheer on the private sector we must create a culture for business to continue to prosper, innovate and sustain the growth we are experiencing at a steady pace.

Recently the St. John’s Board of Trade attended Advancing Innovation in NL (AINL) a summit led by the Harris Centre. The AINL project asks one question - What can industry associations, firms, governments, Memorial University and College of the North Atlantic do to advance innovation in Newfoundland and Labrador?”

The daylong session provided key findings, lessons learned and allowed participants to identify gaps and share best practices in innovation.

Check out www.INNOVATIONNL.CA

BOT Embarks on New Strategy

Since July the Federal Provincial Affairs Committee at the St. John’s Board of Trade has been tackling the topic of economic

po

atte r m y c i l po te rs t a m y c i l

diversification. “The pieces of the picture are coming together nicely,” says vicechair Sharon Horan. “We have completed our research and we are at the beginning stages of developing an exciting strategy that will provide business with a blueprint on sustaining prosperity into the future.”

Meet.Connect.Explore. You Should Know More Are you interested in learning more about joint ventures?

Are you interested in participating in the supply chain of the public sector or industrial projects?

Are you overwhelmed by the size of the projects that are occurring here in the province?

Are you wondering how you can capitalize on them?

Meet. Connect. Explore. is the theme of an event created by partners; St. John’s Board of Trade, Innovation Business and Rural Development (IBRD), and the

atte r m y c i l po p te rs t a m y c i polic pol

Newfoundland and Labrador Organization for Women Entrepreneurs (NLOWE). On Nov. 25 at the Holiday Inn, you will have the opportunity to meet with publicsector buyers, connect with and explore opportunities with other businesses, and learn more about joint ventures from businesses like yours.

The event will include a business panel focused on joint ventures, followed by a reverse trade show, and a luncheon with a keynote speaker. The afternoon will include a valuable speed networking session.

For more information contact Erika Stockley Mentor for Labrador and Northern Opportunities at estockley@bot.nf.ca or 726-2961 ext 116. To register contact Wanda Palmer at wpalmer@bot.nf.ca or 726-2961 ext 9.

The perfect way to say thank you to your customers & staff.

Gourmet artisan chocolates.

New Member-to-Member Discount Members will receive a 10% discount on custom orders & in-store boxed chocolates.

166 Duckworth Street, St. John’s (709) 579.0099 | info@newfoundlandchocolatecompany.com Business News november 2013

11

Seven Tips for Healthy Growth

1

By Kim Ulmer, Vice President, Small Business, RBC Royal Bank

B

uilding a successful small business is no small accomplishment. In fact, according to Industry Canada, only half of new small businesses make it through their second year. If you’ve made it to this point, congratulations on your hard work and dedication, you’ve obviously got what it takes to succeed.

2

Business success can mean different things to different people. For some, it’s keeping their business vibrant, healthy and profitable at the current size. For others, it may mean growing into a larger venture – which can bring different opportunities and risks.

Uncontrolled growth can lead to overworked employees, disgruntled customers and financial strain. The following seven tips will help ensure that your business doesn’t grow too big, too quickly.

Controlled growth allows you to ensure that you have the means to adapt your internal resources including staff, technology and processes, to the changing work dynamic.

Ensuring you plan properly for growth puts you in control and lets you identify and address potential risk factors before they develop.

Bank. If you are an entrepreneur who is starting a business, growth,

or

considering

succession

planning,

the RBC Advice Centre can help answer your questions.

4

5

7 Be realistic. You are excited about growth, but it’s important to set targets that can be achieved within the timelines you set. Slow your growth plan when necessary.

6

Add resources (both human and capital) in stages, as you need them. Avoid a financial over-commitment and poorly timed hires and purchases by taking on additional personnel and equipment only as needed.

Do credit checks on new clients.

Getting paid on time is especially important when you’re in a growth phase. If you have new clients placing large orders for payment later, make the effort to check their track record. If you have misgivings, consider asking for a deposit or upfront partial payment.

Arrange credit before you need it. Advance planning provides maximum financial flexibility.

That’s why it’s always a good idea to arrange credit before you need it. Investigate the best options for short-term and longterm financing.

Kim Ulmer is Vice President, Small Business, for RBC Royal managing

3

Only take orders or contracts you know you can fulfill. Your business’s reputation is one of its most valuable assets, and poor performance can derail your growth plans quickly. It may be difficult to say no to an order, but it’s better to do that than to “overpromise and under-deliver.”

Focus on core competencies.

Your profitability and growth are linked to doing what you do best. Other activities can distract you from this key focus, so consider outsourcing tasks that fall outside your core area of expertise.

Control costs. Keep a handle on costs at all times. If cash flow tightens, review your current expenditures to see where you might be able to make changes.

For more information on small business growth, visit the RBC Advice Centre at www.rbcadvicecentre.com.

12

Business News november 2013

™

Do more in less time with instant downloads and uploads.

“With FibreOP, I’m off the computer and back in the kitchen a whole lot faster.”

Jake Guptill, Lily Lake Pavillion FibreOP Business Customer

FibreOP Business Bundle

101

$

95/MO.* guaranteed for 12 months

Includes FibreOP Internet and Business Phone • 20 Mbps download and 15 Mbps upload speeds • Unlimited Internet, no usage fees • FREE Wi-Fi • FREE Voicemail, Voice mail to Email, Fax to Email & Call Display • Keep your current business phone number

Need even more speed? Get the fastest upload with our 50/30 Mbps service.

Switching is easier than you think.

Call now 1 877 278-5114 or visit bellaliant.net/fibreopforbusiness

*Certain conditions apply. All offers are available for a limited time and subject to change without notice. 12 month commitment required. Price of this offer is for a minimum 12 month promotional period. Beginning in month 13 regular in-market price will apply. Bell Aliant products are available only where technology and availability permit. 30 days notice is required to cancel select services. Taxes extra. Offer available to new FibreOP Internet customers. Internet speeds may vary due to your technical configuration, server or other factors. Installation and offer subject to site survey assessment. For more details, see our Terms and Conditions available on www.bellaliant.net/business. FibreOP™ is a trademark of Bell Aliant.

alia-977-12-jake-nbnl_101.mag3.indd 1

2013-10-15 5:09 PM

KEEP BOOMING

Join the parade. Continue business growth. Experience an event that unites business leaders. Build your knowledge and your network at two distinct business events - the annual Outlook Conference and Trade Show. Book your tickets today. Contact Wanda at 726-2961 ext. 9 or email events@bot.nf.ca.

Trade Show

Thurs., Jan. 23, 2014 Delta St. John’s Hotel Main Ballroom and Crush Lobby 10 a.m. – 4:30 p.m.

Come and meet more than 90 exhibitors from all industry sectors.

Showcase your products and services to the business community and do business with one another.

Booth sales are going fast secure your space now.

Prices vary by size and location.

c all s s e l a 90 s ne day! in o

Contact Margie Davis at 726-2961 ext.2 or mdavis@bot.nf.ca to book today!

Outlook Conference

Thurs., Jan. 23, 2014 Delta St. John’s Hotel Harborview

8 a.m. – 4 p.m.

The Business Outlook Conference will feature presentations from leading experts on the business trends, opportunities and challenges for your organization in 2014 and beyond. The conference gives you the information you need to sustain the boom and add value to your business today and into the future.

Stay tuned for an updated agenda.

For this full day event tickets are $225 (non-member rate) and $175 (with member discount).

Contact Wanda Palmer at 726-2961 ext.9 or events@bot.nf.ca to register today!

Gold Sponsors

Join the parade. Continue business growth. Experience an event th nites business leaders. Build your knowledge and your network at two distinct business events - t nnual Outlook Conference and Trade Show. Book your tickets today. Contact Wanda at 726-29 xt. 9 or email events@bot.nf.ca.

The amazing membership race Shotgun start to race.

Off to the races with a secret weapon ...Baby Bridget brough t in the most mem bers!

the

H i g h f i ve to the f i rs t t e a m back.

arless rom our fe of the f s d r o w g the start couragin A few en cy Healey, before slashing tires.” n no leader Na rules included, “ e h T . t n e ev

(Atlantic) PPI Solutions Inc. O President & CE , Keith Newhook 5 Ave, Suite 10 on rs Ca 6 Mount 4 3K N NL A1 Mount Pearl, 00 55 278 709709-782-4500 isolutions.ca knewhook@pp

pot Hardwood Dece Manager

ffi Joyce Bovis, O reet St r te is nn 38 Ba L N A1N 1W1 Mount Pearl, 63 709-364-96 709-364-8405 pot@yahoo.ca Hardwood_de

Shakespeare by the Sea Festival

Jennifer Deon, Chair , Board of Directors 11 Bavidge Street St. John’s, NL A1A 5B9 709-743-7287 jenn@shakespearebytheseafestival.com

lting Limited Dillon Consu , Partner

rin Stephen Pelle Partner r, ge id Br y Barr 3 Road, Suite 20 66 Kenmount 7 A1B 3V St. John’s, NL 74 23 4709-75 709-754-2380 ger@dillon.ca llon.ca , bbrid di @ rin le el sp

Canadian AV Inc.

Brad Hollett, Delta Operations Manager 22 Pearl Place St. John’s, NL A1E 4P3 709-739-6666 709-739-6455 bhollett@canadianavinc.com

RBC Mortgage Specialist

Metrics Business and Fiscal Consultants

Renita Ratcliff, Mortgage Specialist 226 Water Street St. John’s, NL 709-725-1563 Renita.ratcliff@rbc.com

ls United Renta anch Manager Br , m na an aig H

Robert Vardy, Principal Box 1818 St. John’s, NL A1C 5P9 709-547-2687 rvardy@metricsbfc.ca

Cr enue 31 Sagona Av L A1N 4P9 N Mount Pearl, 68 709-368-73 709-748-3302 .com channam@ur

y Gennie Rose- Exit Realt ck on the Ro

Gennie Rose, Realtor 25 Kenmount Road St. John’s, NL A1B 1W1 709-727-1725 709-576-6688 nl.com gennierose@exitrealty

- Exit Realty Karen Hickey on the Rock altor

Re Karen Hickey, Road nt ou 25 Kenm B 1W1 A1 L N , ’s hn St. Jo 709-685-4357 709-576-6688 exitrealtynl.com karenhickey@

VERICO Mortgage Doctors

Harold Lambert, Assistant Manager 25 Kenmount Road St. John’s, NL A1B 1W1 709-576-6622 709-576-6618 haroldlambert@mortgagedoctorsnl.com

Opal & Onyx Clothing

Alison Halleran, Owner 140 Stavanger Drive, Unit 2 St. John’s, NL A1A 5E8 709-754-3100 709-754-3100 alisonhalleran@opalonyxclothing.com

Roundtable Creations – Graphics/Web Design

The Golden Tulip

Julia George, Owner 295 Water Street St. John’s, NL A1C 1B9 709-753-4653 info@thegoldentulip.ca

Ian McYer, Graphic Artist / Web Designer 582 Southside Road St. John’s, NL A1E 1A5 709-691-3941 roundtablecreations@live.com

List of Companies that joined: Bronson Investments Inc. Roundtable Creations Collision Clinic Stogger’s Pizzeria Shakespeare by the Sea Festival Right Whey Contracting Metrics Business & Fiscal Consultants The Beverage Baron Gennie Rose -Exit Realty on the Rock Karen Hickey - Exit Realty on the Rock Verico Mortgage Doctors Opal & Onyx Clothing Petroforma Inc. RBC - Mortgage Specialist St. John’s Chop House Dillon Consulting Limited The Golden Tulip PPI Solutions (Atlantic) Inc. United Rentals Satin Laser Spa Cathedral Street Bistro Restaurant Peter Lewis Gallery Hardwood Depot The Works Gourmet Burger Bistro IVC Consulting Inc. CHP Solutions Inc. Tucker Acura Madeirra Engineering Canadian AV Inc. (371.68)

18

Business News november 2013

The Works Gourmet Burger Bistro

Barry Peters, Owner 36 George Street St. John’s, NL A1C 1J4 709-237-9055 barryp@wroksburger.com

Satin Laser Spa

Tammy Norman, Owner 655 Topsail Road St. John’s, NL A1E 2E3 709-800-7688 tammy@satinlaserspa.com

BE THE

CH N U A L BOOM

y

ckle Erika Sto

Members’ buzz was the Boom at this event as they were offered the chance to win a Pascan flight if they shared their stories at www.betheboom.ca Share your story today.

pirit

eboom s

e #beth shares th

Kim Ke a a few ting, our Bo words to lau om Commit nch th t e be th ee chair, sa ys e Boom campa ign

Taste of Class sponsor of the Boom Launch David Young says he has come out of retirement to take advantage of the Boom.

e Boom as a partner for th Glen Stanford w how on id a few words campaign and sa oming. the IceCaps are Bo

Nunacor Development Corporation discusses NunatuKavut Business and the opportunities that exist with them.Â

Innu Economic Development Partnerships (IDLP) discusses Joint Ventures and how they do business.

Networking with Marilyn Butland discusses the importance of cultural sensitivity and Aboriginal business relationships.

aboriginal business leaders

Nunatsiavut Group of Companies discusses doing business with the Inuit and land claims regions.

Provincial Airlines discuss their successful joint venture with IDLP; Innu Mikun Airlines.

WE ARE THE

BOOM.

Keep business growing in Newfoundland & Labrador.

ICE CAPS, St. John’s, NL

member news

Tim Dodson

Statoil strikes oil again Following a successful finds at Harpoon and Mizzen, Statoil and co-venturer Husky Energy have announced that the Bay du Nord exploration well – in the same area – has between 300 and 600 million barrels of recoverable oil.

The Mizzen discovery is estimated to hold a total of 100-200 million barrels of oil recoverable. The Harpoon discovery, announced in June, is still under evaluation and volumes cannot be confirmed at this stage.

Tim Dodson, executive vice president of Statoil Exploration says more work is required, but that the results mean there is potential for Statoil to be an oil producer in the province post 2020.

White Rose extension a go An agreement to amend the benefit from White Rose has been announced by Husky and the province. The extension will allow for the development of West White Rose using a wellhead platform, parts of which will be built in Argentia. The platform will have a stand-alone, concrete-gravity structure and topsides, which will be tied-back to the existing SeaRose Floating Production and Storage Offloading (FPSO) vessel.

The wellhead platform will deliver an estimated 115 million barrels of oil.

It will also result in approximately $3 billion in royalties to the province.

The Government of Newfoundland and Labrador, through Nalcor Energy, has a five per cent equity stake in the White Rose Expansion Project.

Gardiner Centre expands to Saskatchewan and Minnesota The Gardiner Centre at Memorial University will offer courses in two new locations this year.

The centre, which offers management and professional development training to business professionals, has established partnerships to expand its digital marketing program to universities in Saskatchewan and Minnesota.

The program will be offered through the University of St. Thomas in Minneapolis, Minn., and the University of Saskatchewan in October 2013 and April 2014, respectively. The program also takes place at Grenfell Campus, Memorial University, and at Carleton University in Ottawa, Ont., for a total of five program locations.

The digital marketing program was developed in consultation with and is facilitated by Prof. Lyle Wetsch, an associate professor of marketing at Memorial’s Faculty of Business Administration. Prof. Wetsch has been on the leading edge of the digital revolution for the past 10 years and has received global commendations for his work in social media.

Telelink Celebrates another award Co-owners and CEOs of Telelink Sydney Ryan and Cindy Roma, have been named to the annual W100 ranking of Canada’s Top Female Entrepreneurs, produced by PROFIT Magazine and Chatelaine.

Now in its 15th year, the PROFIT/ Chatelaine W100 ranking is Canada’s largest celebration of entrepreneurial achievement by women.

W100 nominees were ranked on a composite score based on size, growth, and profitability of their business. From 2009 to 2012, Telelink grew their bottom line by over 350%, and recently opened their first provincial satellite office to help accommodate more than 50 new job positions. Ranking 35th on the W100, Sydney and Cindy are thrilled with their Continued on next page...

Business News november 2013

23

Training tower – Photo courtesy of Tiller Engineering

member news

result, and are quick to recognize the many people and successes that helped them reach and exceed Telelink’s growth goals.

Tiller partners on new program A new high-angle training tower, built in the town of Paradise, will allow workers to get the training they need to work on mega projects.

Tiller Engineering moved on the opportunity after new safety legislation made high-angle rescue certification mandatory. There was no location in the province to meet that demand, meaning workers had to travel to other parts of the country to get the training.

Rick Tiller, president of Tiller Engineering, says increased demand for cellphone service means there is an increase in the number of cell tower maintenance workers entering the field needing training.

“Lower Churchill will have close to 4,000 transmission towers, which are similar structures to telecommunications towers,” he said at the opening of the training tower.

Tiller said the training tower is the second one of its kind in the country, and based on interest he has already received from international companies, he expects that business will be good.

24

Bluedrop continues to expand Bluedrop Performance Learning has signed and agreement with Swedish company Maya Global Enterprises Solutions to develop and deliver critical skills training to women entrepreneurs.

A pilot program for critical skills training will start immediately in Sweden in partnership with Maya Global using Bluedrop’s CoursePark(r) eLearning platform.

Oceanex adds to fleet

Oceanex has a new ship in its fleet.

The Oceanex Connaigra will provide a fixed weekly service between the ports of Montreal and St. John’s.

Captain Sid Hynes, executive chairman at Oceanex, describes the vessel as innovative and environmentally friendly.

The Oceanex Connaigra is designed to carry containers varying in size from 20 feet to 53 feet as well as trucks, trailers, cars, and over dimensional cargo with a total of 13,700 square metres of available space and a deadweight of 19,300 tons.

Other custom features include movable vehicle decks and a wide, reinforced side ramp, thereby improving the versatility of the vessel.

The partnership also sets the stage for Bluedrop’s future market expansion into the rest of Europe.

Rogers offers a new service Rogers Smart Home Monitoring will be available in 28 new locations across Newfoundland and New Brunswick this fall.

Rogers Smart Home Monitoring enhances 24/7 traditional home security by enabling customers to automate lights, cameras, thermostats and appliances remotely through their smartphone, computer or tablet.

Business News november 2013

member news Ninth Annual Business Awards Luncheon recognizes supportive employment CCRW’s Partners for Workplace Inclusion Program (PWIP) is a project of the CCRW and funded by the Opportunities fund, Government of Canada. The awards luncheon, held at the Capital Hotel at the end of October, is an opportunity for Partners for Workplace Inclusion Program to recognize local businesses who have created inclusive workplaces by hiring people with disabilities. The guest speaker was Ron Ellsworth, Deputy Mayor and chair

of CCRW’s Partners for Workplace Inclusion Program Business Advisory Committee.

The event also featured an employer and a former client sharing their experiences and success.

PWIP presented the following Awards:  Most Supportive Manager: Lisa English

 Most Supportive Employer: Fireside Catering

 Most Supportive Training Provider: College of the North Atlantic

 Most Supportive Community Partner: The Murphy Centre

 Employment Retention Award: Felicia Gosse

 Employment Retention Award: Jeremy Barron

 Extra Mile Award- Rene Estrada, Archdiocese of St. J ohn’s

2 Words.

Pillowtop Mattress!

Welcome Back to the Greenwood Inn and Suites.

All the comfort, convenience and quality you’ve come to trust, along with new improvements including pillowtop mattresses and LCD flatscreen televisions in every guestroom. Call to book your reservation today!

greenwoodinn.ca

T Day Guide Ad.indd 1

Congratulations.

PWIP received the following Award:  CCRW’s Partners for Workplace Inclusion Program received the OT CAOT Citation Award.Occupational Therapist with Eastern Health, Melissa Green presented PWIP with the Citation Award on behalf of the Canadian Association of Occupational Therapists and Newfoundland and Labrador Association of Occupational Therapists.

The Canadian Association of Occupational Therapists and Newfoundland and Labrador Association of Occupational Therapists presented PWIP with the Citation Award – in recognition of significant contributions and support to the profession of Occupational therapy. The purpose of the Citation Award is to acknowledge the contribution/accomplishment to the health and well-being of Canadians of an agency, program and/or individual within each province/territory, who is not an occupational therapist.

In partnership with CAOT, the Newfoundland & Labrador Association of Occupational Therapists (www.nlaot.ca) is pleased to present PWIP-NL with this much-deserved award.

1 800 399 5381

Business News november 2013 12/16/2011 11:03:02 AM

25

new members Petroforma Inc.

Scotiabank Group

Michael Hanrahan, President P.O. Box 5131, Stn “C” 130 Southside Road St. John’s, NL A1E 0A2 709-726-9345 709-237-0741 mhanrahan@petroforma.com

Islay McGlynn Senior V.P. Retail & Small Business Banking 1709 Hollis street, 6th floor Halifax, NS B3J 3B7 902-420-3601 877-841-9920 Islay.mcglynn@scotiabank.com

St. John’s Chop House

Smoothie Factory

Cathedral Street Bistro Restaurant

Jean-Pierre Literacy Agency, Inc.

Harold Brown, Manager 189 Water Street St. John’s, NL A1C 1B4 709-754-2667 chef@stjohnschophouse.ca Jill Mackey, General Manager 2 Cathedral Street St. John’s, NL A1C 1H3 709-738-5293 cathedralstreetbistro@gmail.com

Peter Lewis Gallery

Tracey Shave, President 5 Church Hill St. John’s, NL A1C 3Z7 709-722-6009 709-722-0513 tracey@peterlewisgallery.com

IVC Consulting Inc.

Craig Ennis, Principal 24 Portugal Cove Road St. John’s, NL A1B 2L7 709-730-0640 cennis@blackfoxco.com

CHP Solutions Inc. Dave Burt, Co-owner P.O. Box 8191 St. John’s, NL A1B 1W0 709-746-5877

Tucker Acura

Dave Tucker, President 915 Topsail Road P.O. Box 459 Mount Pearl, NL A1N 2C4 709-364-2423 709-364-7211 dtucker@tuckeracura.com

Maderra Engineering

Geoff Hobbs, Director of Finance 215 Water Street, Suite 501 St. John’s, NL A1C 6C9 709-739-5002 709-739-7741 Geoff.hobbs@maderra.ca

26

Lynette Button, Owner 199 Water Street St. John’s, NL A1C 1B4 709-237-8423 lynette@smoothiefactory.com Jean-Pierre Yenga-Yenga, CEO 48 Kenmount Road , P.O. Box 28016 St. John’s, NL A1B 4J8 709-739-9338 709-739-1653 jeanpieliteragency@yahoo.com

Stogger’s Pizzeria

Cory Janes, Owner 77 Harvey Road St. John’s, NL A1C 2E9 709-579-7864 or 709-753-0840 Cory.janes@cadets.gc.ca

Right Whey Contracting

Jeremy Whey, Owner / Operator P.O. Box 531 Pouch Cove, NL A0A 3L0 709-728-6927 Jeremy@rightwhey.ca

The Beverage Baron

Scott Giannou, President 39 Pippy Place, Suite 2A St. John’s, NL A1B 3X2 709-576-7537 709-754-8780 scott@thebeveragebaron.com

NL Association of CBDC’s

Roseanne Leonard, Managing Director 1147 Topsail Road, Suite 4 Mount Pearl, NL A1N 5G2 709-745-4406 709-745-4414 Roseanne.leonard@cbdc.ca

Nova Physio Therapy Limited

Christine Morrissey, Business Manager 80-82 Elizabeth Avenue St. John’s, NL A1A 1W7 709-726-7300 709-726-7799 cmorrissey@novaphysio.ca

Bronson Investments Inc.

Darin Steeves, Partner 66 Cochrane Street St. John’s, NL A1C 3L6 709-757-2213 ext 202 709-757-2214 Darin.steeves@bronsoninvestments.ca

Collision Clinic

Sharon Wells, General Manager 685 Topsail Road St. John’s, NL A1E 2E3 709-368-8371 709-368-8931 swells@collisionclinic.com

Business News november 2013

For more new members see pages 16, 17 and 18.

member profiles

Blue Shield Security is the exclusive authorized Honeywell security dealer

Higher Talent Inc. specializes in

CWT Harvey’s Travel is a proud

for Newfoundland & Labrador.

recruitment, retention and other

Newfoundland and Labrador-based

Specializing in alarm, camera, & access

human resources solutions. We build

companies with extensive operations

control systems, we offer a full range

and engage high performance teams

outside of our head office. We operate

of residential and commercial security

to increase client profitability. This

22 branches in the four Atlantic

applications tailored specifically

is achieved by creating dynamic and

provinces.

towards any variety of needs and

positive workplaces where people

We’re also proud of our staff, with

specifications. Incorporated in 2007,

are happy at work. We do this by

average seniority over 16 years

Blue Shield has developed fruitful

enabling our clients to: Focus on core

and turnover rate of less than 3 per

relationships with several Canadian &

competencies not HR issues; Articulate

cent annually. We participate in the

U.S Companies as a trusted service &

an employee value proposition that

rigorous Towers and Watson Employee

installation partner while remaining

fits their culture; Attract and retain high

engagement and satisfaction survey and

loyal to its Newfoundland customer

calibre employees; Build productive,

in 2010 scored in the top three per cent

base. With over 3,000 combined alarm

high performance teams; Manage

of all the 5,000 companies surveyed.

& camera applications under its domain,

and motivate employee performance;

CWT Harvey’s Travel combines strong

Blue Shield continues to stay on the

Develop and train staff to achieve

local knowledge and expertise with

cutting edge of the security industry

core competencies; Reduce HR costs;

the industry leading technology and

to provide the premium products &

Decrease risk with effective HR

buying power of our partners, Carlson

service available today.

policies; and Facilitate open employee

Wagonlit Travel. Truly, we combine local

Contact us at 579-BLUE (2583)

communication.

presence and global power.

d.hickey@blueshieldsecurity.ca

For more details: visit us at www.

www.blueshieldsecurity.ca

highertalent.ca; or call 709-730-4135.

http://www.cwtharveystravel.com/

Business News november 2013

27

upcoming events november meet your match Join the Royal Canadian Legion and Newfoundland Chocolate Company as they host one of our biggest business mixers of the year. Mix and match with emerging and established members of the St. John’s business community. This is also a chance for you to bring a friend or nonmember.

LUNCH AND LEARN

“You have successfully recruited, now what?”

You have just spent hundreds, maybe thousands of dollars on recruiting from outside the region and your new employee is considering quitting because of relocation concerns. Join the Northeast Avalon Economic Regional Development Board for the launch of new tools and settlement services that may help to support your new employee, saving you more time and money.

13

When:

Where:

Cost:

When: Thurs., Nov. 14

4:30 pm – 6:30 pm Where: Royal Canadian Legion Pleasantville Cost: Included as a benefit of your membership

Wed., Nov.13 12:30 – 2 pm St. John’s Board of Trade boardroom 34 Harvey Rd., 3rd Floor $35+HST member discount $45+HST non- member

14

MEET – CONNECT – EXPLORE You should know more! See page 11/12 of Business News for more information on this informative and interactive event.

When: Mon., Nov. 25

8 am – Registration

9am - 4:30 pm - Program Where: Holiday Inn, 180 Portugal Cove Rd. Cost: $25 inclusive

25

R E B M NOVE

Business Excellence Awards

Luncheon

Join Frank Coleman, president and CEO, Coleman Group of Companies, and one of Newfoundland and Labrador’s long successful businessman as he addresses the St. John’s Board of Trade.

When:

Where: Cost:

Thurs., Nov. 28 12:30 – networking 1 pm – luncheon Sheraton Hotel Newfoundland $42.50+HST member discount $85+HST non member

28 28

Comedian, singer and actress Sheila Williams will host one of the Board’s most prestige events. The excitement is building as we get closer to celebrating the achievements and successes of our members. Celebrating achievement is as important as the achievement itself. Get your tickets soon!

When:

Where: Cost:

Wed., Dec. 4 noon – networking 12:30 pm – awards ceremony St. John’s Convention Centre $70+HST Member Only Event

DEC

4

Business News november 2013