St. John's Board of Trade Business News Oct. 2013 by St. John's Board of Trade

Steers Insurance

Rock Solid Protection for Business VOLUME 28, NUMBER 9, 0834-2013

OCTOBER 2013

There’s a very good reason why it’s called 351 Water.

Sure, it seems obvious at first. After all, it’s situated on Water Street, on the waterfront, in the very heart of downtown. But the name runs deeper than the mailing address. ThreeFiftyOne is the first and only office tower in Newfoundland to be heated and cooled by sea water, incorporating our innovative technology to capture the thermal energy of tides in the St. John’s harbour. It’s an inspiring and creative LEED®registered workspace that literally runs on innovation. And if that doesn’t spark the imagination, there’s always the view.

351 is only the beginning. Whatever your workspace needs, we can brainstorm a solution. After all, we’ve built millions of square feet of creative and adaptive workspaces over the past 30 years. 709.738.4100 www.eastportproperties.ca

contents Business News is a monthly publication of the St. John’s Board of Trade. Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade. Articles and criticisms are invited, but opinions expressed by contributors do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions. Editor: Printed by: Layout:

Alisha Morrisey British Group of Companies Roxanne Abbott

ST. JOHN’S BOARD OF TRADE EXECUTIVE Denis Mahoney Chair Sharon Horan Senior Vice-Chair Kim Keating First Vice-Chair Des Whelen Second Vice-Chair Steve Power Immediate Past Chair Paul Janes Secretary-Treasurer

BOARD OF DIRECTORS Andrea Stack Andrea Brocklehurst Wayne Bruce Heather Bruce-Veitch Lynn Sullivan Karen McCarthy William Griffin Paddy Phillips

COVER STORY CHAIR’S MESSAGE FEATURES Policy Matters Ambassador Profiles MEMBERSHIP UPCOMING EVENTS

2 3 4 11 13 22 26

Is your office healthy?

STAFF Nancy Healey Chief Executive Officer Manager of Finance and Compliance Jennifer Chaytor Lori Coleman Business Affairs Manager Margie Davis Executive Sales Director Alisha Morrissey Communication and Advocacy Specialist Rhonda Tulk-Lane Policy and Advocacy Specialist Wanda Palmer Director of Sales and Member Fulfillment Jackie Bryant-Cumby Member Relations Administrator Erika Stockley Mentor for Labrador Northern Opportunities St. John’s Board of Trade 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: (709) 726-2961 Fax: (709) 726-2003 E-mail: mail@bot.nf.ca Website: www.bot.nf.ca

CLEAN MATTERS

Healthy Office Cleaning Programs ServiceMaster Clean offers a full range of cleaning services that will help to keep your office healthy and productive. Whether it’s providing regular janitorial cleaning services, carpet maintenance, fabric furniture cleaning, sanitizing work stations or using environmentally friendly products, we understand the power of a clean and healthy work environment.

709.747.6268 smcleanstjohns.ca Business News OCTOBER 2013

steers insurance

Cover story

teers Insurance has a long and distinguished history in the Newfoundland and Labrador insurance industry. They’re a home-grown agency – and a huge success story. It’s not a matter of opinion. Tying their roots back to John Steer in the late 1800’s, they’ve served businesses and individuals from Port aux Basques to Labrador City to St. John’s, and just about everywhere in between. They have a well-earned reputation for stability and industry expertise, and as they like to put it – rock-solid protection for their clients. For staying on top for over a century in a highly competitive industry, we’d have to agree. We recently spoke with Jeff and Jason Sharpe about their company’s success, and what’s new on the horizon. Taking over the ownership and management helm at Steers, they bring over 20 years’ combined experience in all aspects of the business, from Home and Automobile to Commercial Insurance sales and service. They lead a team of highly trained industry experts charting the company’s course into the future.

Jeff Sharpe Jeff is proud not only of the reputation and stalwart service of the company, but also of the emphasis placed on people. One of the main reasons behind their success: “Steers professionals are people first. We don’t have a one-size-fits-all policy. We get to know our clients and what their needs really are. Our clients

trust us to deliver the right home, auto and commercial products and services, reliably, professionally, and personally. We wouldn’t be where we are today if we didn’t. And we wouldn’t deserve to be.”

Jason Sharpe Jason is equally certain that Steers’ community-based service has been important to their success. They are proud to be 100% Newfoundland and Labrador owned and operated. “Newfoundlanders and Labradorians are savvy and straightforward people. We live here. We’ve built relationships here and our agents are part of the community. We work personally with our clients to find solutions that fit their unique situations.” Business in the Province has changed in many ways over the years. And while Steers has never wavered in their service philosophy, they continually strive, in all aspect of their business, to adapt to the changing needs of their clients and to integrate those needs with the changing landscape of the insurance industry and the advancing influence of technology. Today, that change is taking Steers into the Employee Group Health Benefits and Group Pension sector. The focus is on helping their Commercial clients get a competitive edge in employee recruitment and retention – with a view to reducing high staff turnaround costs. Enhanced job satisfaction and financial security are critical factors in attracting and retaining the right staff. Therefore, a business that

Business News OCTOBER 2013

provides a substantial asset such as a Group Health Benefits Package or a Group Pension Plan can leverage a competitive edge. In other words, they can become an employer of choice. Being competitive in the recruitment and retention of staff doesn’t necessarily have to mean sky-high salaries. “It’s the value a company places on its people, supported by a good benefits package, that often tips the scales.” says Brad Cheater, Steers Account Executive for Employee Benefits. With such employers in mind, Steers is offering a wide range of Group Health Benefits and Group RRSP products that can be customized to work for any kind or size of business. “Flexibility is key”, says Brad. “No two companies are the same. We work closely with our clients to build a Group Benefits Program that fits each, individually”. A customizable, value added product that attracts the best employees while cutting overall costs? Sounds like a rock solid idea to us. Of course, that’s pretty much what we’ve all come to expect from Steers. And it’s just one more reason why, another hundred years from now, we believe they’ll still be leading the way and protecting the people and businesses of Newfoundland & Labrador.

Brad Cheater

Chair’s message “The future is so bright, it hurts my eyes.” — Oprah Winfrey

pride. reak out the party hats and pop the I think it’s time for resurgence in that kind cork; we’re celebrating. This place is of talk and generally, that feeling. booming and it’s time to talk about it. Especially when we’re talking about It’s time to celebrate our successes – big business in this province. and small – and dance in the streets in a When we say it’s never been better in parade of optimism. Newfoundland and Labrador, that’s not lip Love him or not, when former premier service. Danny Williams talked about no longer The private sector added 11,800 going to Ottawa cap in hand, he wasn’t just jobs between 2009 and 2012 and is talking about money. responsible for 60 per cent of all jobs That was a matter of pride, and it is in Newfoundland and Labrador. Average contagious. personal incomes have increased from Williams may not have drilled the oil out $14,290 in the mid-1990s to an average of from under the ocean, or the minerals out $33,977 in 2012, and business paid more of the rock in Labrador, but he sure did than $486 million in corporate taxes in mine the heck out of the optimism people 2012.In short the future is bright. here were ready to feel about our future. Sure we face challenges. We have a small It wasn’t that long ago Margaret Wente in population spread over a vast geography, her 2005 Globe and Mail column, famously making it described difficult at times Newfoundland to reconcile and Labrador “We should celebrate that the facts as a “vast and that we have scenic welfare sense of optimism and both a labour ghetto,” making shortage and confidence in our province her a pariah to a 10 per cent Newfoundlanders as the business sector unemployment and Labradorians rate. everywhere. experiences growth and But frankly, Three years later, I’d rather Newfoundland within that optimism, lies face those and Labrador was challenges than described as a an opportunity and indeed the ones we have province. a need, to raise awareness were staring The pride people down in the expressed at about the value and 1990s.So that time was we’re going to like nothing I’d contribution of the private celebrate. We’re seen before. They wrote thousands sector in ensuring that growth going to launch a campaign of angry letters to that makes you Wente; they railed continues.” remember that against those every time you who said Atlantic buy groceries, you’re employing a dozen Canada had a “culture of defeat.” people who stocked the shelves, trucked But most of all, they talked about the in the food, ran the payroll for the cashier potential of this place, the incredible behind the counter and made it possible growth and opportunity on the island and for you to feed your family in relative in the Big Land. financial security. I’d never heard people talk about this We should celebrate that sense of place like that; so open and beaming with

Business News OCTOBER 2013

Chair, Denis Mahoney optimism and confidence in our province as the business sector experiences growth and within that optimism, lies an opportunity and indeed a need, to raise awareness about the value and contribution of the private sector in ensuring that growth continues. We need to take advantage of the generational opportunity that is upon us. The timing is right to grab onto the success of our province and our people, ensure we control our own future, and secure long term success. Most of all, business should recognize and celebrate that they are the champions of our economy. They’re the driving force of all the prosperity we have today. If you’ve spent a dollar today, or made one, you’re part of the boom. Be the boom. I’m not saying it’s always going to be easy. I’m not saying everyone will be rich in money because of this boom, but we will be rich in culture, pride of place and we will all keep helping to lift the fortunes of everyone in this province. Optimism contributes to business success. The truth is, as we celebrate this boom, become part of this parade, and focus on making it last; Williams’ mantra of being “masters of our own house,” has never been more true. We are the boom.

Feature

By Mary Walsh, campaign chair

t is a dynamic time to live and work in St. John’s. The city is growing by leaps and bounds and there is a sense of excitement you can feel when you walk the streets. In the center of our booming city is the gem that is Bannerman Park, which needs a bit of polish. That’s why I took on the

be a part of our boom Bannerman park revitalization role of campaign chair for the Bannerman Park Foundation. I grew up in downtown St. John’s, and Bannerman Park was basically my backyard. I spent many summers there. It was a place for the inner city kids; the townie youngsters. But at the same time, it was one of the most egalitarian public spaces in North America. It was a public space that served everyone, all of the different classes. Everyone who grew up in St. John’s probably swam in the Bannerman Park pool. When you went for a free swim, it was like stepping into the River Ganges. Now it’s time to bring it back to full glory. As the campaign chair for the Bannerman Park Foundation, I have worked with a tremendous team and we have managed to raise $2.1 million of the foundation’s commitment of $3 million and the City of St. John’s will match that dollar for dollar for a total of $6 million. But we are not done yet. It is our fervent hope that the Bannerman Park Foundation along with individuals, families and business people like you, can work together to ensure the completion of this exciting project by mid-2014, the 150th

Business News OCTOBER 2013

Anniversary of Bannerman Park. Among the exciting projects that have already been started - the refrigerated skating trail and the Rotary splash pad there are still a couple of large naming sponsorships available: the Victorian Pool House at $250,000; the playground at $100,000; and the main gate at $50,000. Other opportunities are also available including our Angel program and engraved memory stones. I encourage you to visit the web site to find out more. Now it’s time to give back to a place that has given so much to us over the years. I hope you will support the Bannerman Park boom! Visit bannermanpark.ca to see the wonderful people who have already joined our boom – why not make it yours!

Feature Collaborating –The New Way of Working *Collaboration – (as described by Wikipedia) is ‘working with each other to do a task.’

ith current trends in the businessworld focusing on how many devices we can juggle in one sitting, the office has become something of a moving target when it comes to concentration and getting the job done. The old school of thought was that if you weren’t at your desk (or cubicle), you weren’t working. That adage doesn’t work anymore. Collaborative spaces and spontaneous meetings happen almost everywhere – the water cooler, the elevator, and even in the boardroom. And these meetings are still very productive. Once people gather at a desired location, the creative juices will naturally start to flow. Lounges, quiet zones and smaller meeting rooms have evolved into spaces that get the conversation started for new and fresh ideas. The trend in the office furniture industry has been leaning towards cleaner lines and clutter free workspaces in recent years. Most meeting rooms now have glass or frosted walls. Many offices have quiet zones for employees to take breaks. As generations change, so too does the need for a cool working space. The new breed of employee can and does multi-task almost anywhere thanks to technology like tablets and smartphones. And as connected as the next generation can be, and maybe more so than ever before, there’s no beating the value of a brainstorming session. Collaboration an important part of all business, which is why even as companies are reacting and embracing change in order to retain these valuable employees, they’re still looking for products that will make the office an enjoyable, creative place to get work done. Many of these products are available for you to update your surroundings at work. For new trends, ideas, and solutions in making your office space ‘work’ better for you and your team, contact Island Office at 59 Mews Place, St. John’s, NL (709) 579 0487 or visit us online @ www.ionl.ca or www.teknion.com, www.globaltotaloffice. com.

CLUBtalk by Teknion

For more information about Island Office please call (709) 579-0487 or www.ionl.ca

DNA Collaborative Seating by Teknion

Business News OCTOBER 2013

Speed into Learning about Aboriginal Business

he most successful businesses in the Big Land understand the value and complexities of partnerships with Aboriginal groups. Having an understanding of Aboriginal business entities, their affiliates, and the way they do business, is essential when entering the Labrador market. The St. Johnâ&#x20AC;&#x2122;s Board of Trade has been working to help you access the knowledge you will need to break into that market. Weâ&#x20AC;&#x2122;re offering a number of sessions in the coming months to prepare you for Northern opportunities and to gain valuable expertise from professionals. On Oct. 15 a rapid-fire networking event called Aboriginal Business Speed Networking will give you a chance for quick one-on-one question and answer sessions with some of the major players working in Labrador. Speed networking is effective and offers a place to network and learn about business requirements in Labrador, potential partnerships and procurement opportunities in an efficient. This will be a new, unique type of speed networking.

Invited representatives from the economic development business arm of each of the three aboriginal groups, as well as businesses that have significant experience doing commerce or partnerships with aboriginal groups, will be present. Our members will get a variety of perspectives from different roles. Each representative will take a turn at each of the tables, so participants will have the opportunity to hear from every speaker. Each representative will speak for 10 minutes, followed by 10 minutes for questions and discussion from the group at each table. When the bell rings, the representatives switch seats. Participants are encouraged to send in questions in advance to help speakers prepare customized answers. Due to the structure, space is limited to 35 people. This session will begin registration at 8 am, to begin promptly at 8 am, and will end at 11 am. A continental breakfast will be provided.

For more information, please contact Erika Stockley, Mentor for Labrador and Northern Opportunities estockley@bot.nf.ca or 726-2961 ext 116.

Throat singing

Tea dolls

feature

In Labrador, there are three distinct aboriginal groups; Inuit, Innu and the southern Inuit, often known as the Metis.

Inuit Nunatsiavut, the name of the Inuit government, established in 2005, also means our beautiful land in Inuttitut. The government is rooted in the Labrador Inuit Land Claims Agreement, which is designed to create wealth for Nunatsiavut Beneficiaries by owning profitable, sustainable businesses; www.ngc-ng.ca.

Innu The Innu Nation is the organized representatives of the Innu of Labrador, most of whom live in the two Innu communities of Sheshatshiu and Natuashish; www.innu.ca. Innu Development Limited Partnership (IDLP) represents the economic interests of the Mushuau and Sheshatshiu Innu communities and promotes the rights and interests of Innu communities in business development. They focus on economic development initiatives, which minimize conflict with Innu traditions and way of life www.innudev.com.

Metis Nunacor Development was created in 2003 by the Labrador Metis Nation (now NunatuKavut) to pursue economic and business opportunities for the NunatuKavut membership. In 2010 the Labrador Metis Nation was renamed NunatuKavut Community Council and the Metis Development Corporation became Nunacor Development Corporation www. nunacor.com.

Anastasia Qupee, Yvonne Jones and Clementine Kuyper

Business News OCTOBER 2013

A MESSAGE FROM NL OFFSHORE PRODUCERS & EXPLORERS

Everything starts with safety. Or everything stops. â&#x20AC;&#x153;Safety is something we do day in and day out.â&#x20AC;?

- Gareth Igloliorte Process Safety Lead, Husky Energy

In the oil and gas industry, keeping safety top-of-mind starts with every meeting every single day. From day one, everyone in the industry is empowered with the ability to stop any job if they have a safety concern. Rigorous training starts every career. Ongoing training ensures the importance of safety remains a constant. Weekly drills on every offshore installation and daily safety moments in every office are part of the ongoing commitment to ensuring the health and well-being of every worker. Offshore and onshore, safety never stops. To learn more, visit CAPP.ca.

Source: BDC

Business News OCTOBER 2013

business happens here.

With diverse and flexible programs from the Department of Innovation, Business and Rural Development, and according to the Royal Bank of Canada’s Provincial Outlook, the province is expected to surpass all others by year-end in economic growth. Small business in Newfoundland and Labrador is in an enviable position, and we’re proud of it. Living, working, investing, growing... these are exciting times to find yourself here. Call today to find out how we can assist with your business needs.

t 729.7000 e IBRD@gov.nl.ca w gov.nl.ca/IBRD Proud hosts of OCEANS '14 MTS/IEEE St. John’s (YYT) www.oceans14mtsieeestjohns.org

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atte m y c i l po te rs licy mat

ow the ballots are in and counted, a new council will be representing you and your business. The St. John’s Board of Trade intends to work closely with the elected officials who will work for you in the next four years to make St. John’s a desirable place to live and do business. We will continue to focus on the four key issues we talked about in the election; Municipal finances, regionalization, infrastructure, and development. Throughout the campaign the Board of Trade partnered with several organizations to bring you the best information to make an informed vote. We would like to thank Rogers Television for both helping us create a television ad campaign to help voters get informed and involved, as well as for televising our debate.

atte m y c i l po te rs licy mat

We would like to thank The Telegram for partnering on a survey of the candidates and for serving as panelists at our regional mayoral debate. We would also like to thank the Canadian Home Builders Association – Newfoundland and Labrador for offering so much support in our partnership on municipal issues throughout the election and beyond. Thanks and congratulations are also extended to Happy City for collaborating with us on the public engagement part of our campaign and the Harris Centre and Rob Greenwood for moderating our debate. Finally, we would like to thank the candidates who made the difficult choice to put their names and ideas forward and the voters who did get engaged and involved in this municipal election.

atte m y c i l po te rs licy mat

What are you @? Melissa Royle@melissaroyle12 Sep Excellent Meet the Candidates mixer at @spiritofnl Great turnout!Love seeing the @stjohnsbot so supportive of municipal engagement! #sjvotes Rotary St. John’s NW@ RotaryStJohnsNW12 Sep Promoting our club in fine style at fun @stjohnsbot biz mixer! @ TaraLehman77 @andrea_stack @ AngieBrockie :-) Mark Lane@MarkLaneNL10 Sep Taking in the @stjohnsbot Regional Mayoral Debate 2013. #getengaged #getinvolved #govote

Adv Edu & Skills@AES_GovNL9 Sep Sector Skills - a partnership to meet demands of growing #NL industry. http://ow.ly/nvdCK @CNA_News @stjohnsbot pic.twitter.com/ QsZZuTGxcf Robyn Pike@robynpike5 Sep Glad to see/hear the chair of @ stjohnsbot at @HappyCitySJ’s #ThinkBig Forum - he’s been writing great articles on development lately.

We help businesses take care of their people, and we hire the best to do it. Welcome to Steers Insurance, Brad Cheater. Steers Insurance proudly announces the appointment of Brad Cheater, B.Comm., CFP, CLU (C), as our new Account Executive - Employee Benefits. Contact Brad today at 570-1461 or bcheater@steersinsurance.com and let him help tailor a group employee benefits plan to your business.

steersinsurance.com

Business News OCTOBER 2013

polic

Ambassador Profiles Anders B Jensen Credit Solutions Analyst, Scotiabank Commercial Banking www.scotiabank.com Name one activity on your bucket list that you’d like to do in the next year or two? I have never been a big fan of running, but I decided that I am going to run the Tely 10 next year. I just started training in August and the next step will be to run 5K with Run for the Cure in October. I only just started, but I might already be bit by the running bug.

Angie Fowler Senior Associate, Advisory Services, Grant Thornton LLP angie.fowler@ca.gt.com/ www.grantthornton.ca What is one thing you hope to accomplish this year? Why is it important to you? One of my 2014-15 goal is to participate in the 2015 Disney Princess Half Marathon. I completed a learn to run program this summer so I guess we’ll have to see if the running bug can survive a Newfoundland winter. Ultimately, I would like to complete this half marathon. This goal is important to me because it’s linked to my renewed commitment to a healthy lifestyle. The tentative date for the 2015 offering is actually my 29th birthday. I can’t imagine a better way to kick off the last year of my 20’s than by running through one of the most magical places on earth.

Allison Crawford – Studio Manager, Hot Fitness Studio allisoncrawford@hotfitnessstudio.com / www.hotfitnessstudio.com What was your first job and how did it help prepare you for the work world? Or didn’t it? My first job was a great preparation for the work world, as I started as a full-serve gas attendant at an Ultramar station. I had to keep a smile on my face even when it was still dark on an early morning shift, if it was -10, and the wind was howling and even dealing with the regulars who were not so friendly. Ultramar also had great checks in place; there were 10 points you had to remember to ask every customer and if you did it all when a mystery shopper came by, you were rewarded. It was a great lesson on the importance of providing great service every time, something I still believe today.

Ann Marie Beaton – Account Manager, Steele Communications annmarie.beaton@vocm.com / www.vocm.com What’s one thing you couldn’t do your job without? This may be sad to say, but my BlackBerry. A lot of communication between myself and clients is done through e-mail or messaging. Even with internal communication with co-workers and management, we rely on the BlackBerry. So, my best friend these days, is my BlackBerry.

Jordan Dicks -Association Sales Manager Delta St. John’s Hotel and Conference Centre jordandicks@fortisproperties.com/ www.deltahotels.com What’s one thing you couldn’t do your job without? One thing I couldn’t do my job without the amazing team here at Delta St. John’s Hotel and Conference Centre. We have amazing staff that support and help each other. From housekeeping, maintenance, front/ bell desk, banquets, the staff and chefs in the restaurants and everyone in management; I am so proud to be a part of this team, which strives to make every guest and conference enjoy their stay.

Business News OCTOBER 2013

Ambassador Profiles Brenda Kitchen – Business Development and Operations, FIT For Work bkitchen@fitforwork.com/ www.fitforwork.com

If you had the chance to go back to school at this age, what subject would you pursue and why? I would love to be able to return to school and study French. I was able to hold a conversation when I was attending university, but it is true what they say, if you don’t use it, you lose it. However, if I can have it all I would attend CAVILAM language school, located in Vichy, only three hours by train from Paris. Laissez le bon temps rouler.

Chantelle Power Workplace Liaison Coordinator, AXIS Career Services Association for New Canadians c.power@nfld.net/ www.axiscareers.net What is your favorite thing to do when you’re not working? When I am not working you can find me participating in various outdoor activities. In the spring, summer and fall months I love boating, cod fishing, and jogging. Throughout the wintertime I enjoy ski-dooing, skating on ponds, and skiing. Although our winters tend to be very wet, when the snow falls you have to get out in it right away.

Janine Browne – Sales Manager, Courtyard by Marriott St. John’s jbrowne@courtyard-stjohns.com /www.marriott.com What is one thing you hope to accomplish this year? Why is it important to you? This year I hope become more involved in the community. I would like to expand my horizons in terms of volunteering, in particular. I believe that we all have a social responsibility to give, in whatever way we can, to those who need a helping hand and this year I hope to do more of that.

Jarrod Pettipas - Account Manager, TD Commercial Banking www.tdcommercialbanking.com Name one activity on your bucket list that you’d like to do in the next year or two? Visit Gros Morne National Park. My wife and I just moved to St. John’s from Halifax. We made the drive to St. John’s from Port aux Basques in early June. The scenery along the west coast was spectacular. We’re really looking forward to exploring the area more.

Vincent c Estick Jr. - Manager Channel & Alliance Development, Camouflage Software Inc. www.datamasking.com If you could make some change in the world, little or big what would it be and why? Although lofty, my change would be centered around diversity, difference and inclusion as stereotyping, and discrimination rears its unwelcomed head in various forms. Most of us understand or at least identify the barriers or restrictions but do not employ the consistency necessary to swing the share of voice required to impact this common imperative. I believe a tangible multidimensional approach is essential in this new multi-cultural and multi-ethnic community we have collectively built – I hope my grandchildren nudge closer to this goal than my generation.

Business News OCTOBER 2013

Ambassador Profiles Lisa Martin-Davis Sales Manager, Meetings & Conventions, Destination St. John’s www.destinationstjohns.com Name one activity on your bucket list that you’d like to do in the next year or two? There are many things on my bucket list that I want to do in my lifetime. Every time my family and I go to the Caribbean, they snorkel and I sit in the boat or stay on shore and watch them so the bucket list activity that I want to do in the next year or two is learn how to swim and snorkel in the Caribbean with my family.

Lori Bragg General Manager, Jumping Bean Coffee Inc. lori@jumpingbean.ca/ www.jumpingbean.ca What is one thing you hope to accomplish this year? Why is it important to you?

On April 30 of this year, my husband, Steve, and I had our first child after a very long journey. Currently, I am on maternity leave and I am enjoying every minute of it. In the next year, I want to be the best mother that I can be to our daughter, Bridget, because family is extremely important to me.

Julie Gorman Consultant-Knightsbridge Robertson Surrette jgorman@kbrs.ca/www.kbrs.ca What was your first job and how did it help prepare you for the work world? Or didn’t it? My first job was a deli clerk at Dominion. How did it prepare me for the work world? It gave me a lesson in people – that there are a lot of different personalities in this world, and you can’t let someone else’s bad day affect your own. Brush it off and move on.

Karen Whelan Operations Manager, Newfoundland and Labrador, Belmont Health & Wealth kwhelan@gobelmont.ca / www.gobelmont.ca How did you choose your current profession? (Or did it choose you?). Both. One of my first positions 15 years ago was in financial services. I knew it was something that I was interested in however, it was that first opportunity that helped develop my passion for the industry.

Kathleen Murray Career Development Coordinator, Avalon Employment Inc. kathleen@avalonemploy.com/ www. avalonemploy.com What is your favorite thing to do when you’re not working? My favorite thing to do outside of work is to spend time with horses. A young man who also loves horses secured work at Clovelly Stables where I coached him with the help of Avalon Employment Inc. I saw this young man gain independence and pride. After graduating with a degree in Business Administration I decided I wanted to continue this type of work and began as the Career Development Co-ordinator with Avalon Employment Inc.

Business News OCTOBER 2013

Ambassador Profiles Katie Hussey – Account Executive Triware Technologies khussey@triware.ca/ www.triware.ca If you had the chance to meet anyone in the world (deceased or alive) who would it be and why? John Lennon. I’ve enjoyed his music since I can remember, and I would love to see how he views the world today.

Nikki Poole – Sales Manager Murray Premises Hotel npoole@murraypremiseshotel.com /www.murraypremiseshotel.com What would you like to be doing for a living if money were no object?

I would be travelling around the world and blogging about the experiences. Randomly choosing locations and jumping on a plane to experience new culture, people and food whenever possible. The fun part would be sharing the experience through writing and engaging with locals. I would call this “The 3 T’s; Traveling, Talking and Tasting.” Stay tuned.

Rob Bennett - Commercial Account Executive Steers Insurance Limited rbennett@steersinsurance.com / www.steersinsurance.com What is your favorite thing to do when you’re not working?

When I’m not working my favorite thing to do is get together with family and friends. Whether it be a family BBQ, a round of golf with the boys, or date night with the bride; spending quality time with loved ones tops my priority list.

Shawn Brown Regional Sales Manager, Bell Aliant www.bellaliant.net What is your favorite thing to do when you’re not working? In my spare time I love to ride and work on various types of motorsports. I currently have a motorcycle and a couple of skidoo’s. Three years ago my son, who was 12 at the time, and I bought an old 1975 Olympique skidoo for $ 80. Over a three-year period we completely stripped it down and restored it to like new condition. This winter we will take it out for the first time and will be the highlight of the year.

Torrie George, Marketing Planner Provincial Aerospace www.provincialaerospace.com What is the most amazing thing someone other than family has ever done for you? Last year I purchased my first home- a real “fixer upper.” It took a lot of work to get it livable, so I spent the majority of my non-work hours face and eyes into house renovations. Anyone who has ever taken that on would know how much extra work it entails. Some absolutely lovely colleagues, who probably noticed how overworked (and a little stressed) I had become, planned and held a surprise housewarming party for me to congratulate me on all my hard work, juggling my professional life and personal life somewhat smoothly. They planned the whole night around me, it was very special and I’ll never forget it. Such a kind gesture from a kind work family.

Mary Catherine Oakley, Sales Manager Eastern Audio Limited mcoakley@easternaudio.com/ www.easternaudio.com When you were a kid what did you want to be when you grew up and why? When you’re a kid, there are no limits on the world—everything seems possible. We have the whole world at our fingertips, and my ambitions couldn’t possibly be shot down. I wanted to be many things; an astronaut, superhero, zoo keeper, pilot, ballet dancer, musician travelling the world and of course a chocolatier. I remember asking my parents a million and one questions about my future calling and they ever so patiently answered them. I think it’s important to remember that our entire lives don’t have to be defined by ONE career. Honestly, I’m still trying to figure out what I want to be when I grow up but I do know one thing, I’m extremely happy with where I am right now and that’s a very good thing.

Business News OCTOBER 2013

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Business News OCTOBER 2013

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NLCSA is the leading provider of safety training for the construction industry with over 30 health & safety courses offered province-wide. We are also the exclusive in-province provider of the Certificate of Recognition™ (COR™) - the nationally recognized health & safety program for the construction industry.

A COR™company’s Letter of Good Standing demonstrates its commitment to health, safety, and due diligence. COR™ benefits the certified company and its workforce, as well as the purchasers that contract them for construction works and services. To find out more, contact us. Business News OCTOBER 2013

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Member news Going, going green Travellers to the St. John’s area now have a greener option when it comes to where to stay. Fairfield Inn and Suites St. John’s has been recognized by the Green Key Eco-Rating Program for its work around environmental sensitivity and corporate social responsibility. The hotel has received four of the five keys inn eco rating by the program. Criteria for evaluation may include, among other things, a property’s commitment to using eco-friendly products like biodegradable cleaners and Energy Star appliances, its waste-reduction plan, and its conservation program for housekeeping, which runs the gamut from linen and towel reuse to utilizing natural light while cleaning. “Both our management and our staff are committed to doing our part to protect the environment, and we look forward to intensifying our efforts in the future,” says Cyril Russell, the General Manager of the hotel.

YOU SEE A HIGH RISE OFFICE BUILDING.

WE SEE A LOW-RISK INVESTMENT.

Eclipse launches e-commerce site St. John’s-based clothing retailer Eclipse is going online. The clothing store has launched its new e-commerce site eclipsestores.com, which has been in production since last year. Eclipse was founded nearly four decades ago with its first store in Twillingate in 1974 and today has 68 locations across Canada, employing more than 500 people.

Atlantic DataSystems Earns a Place on the 2013 Top VAR 100 List Accounting Today recently ranked Atlantic DataSystems on its annual Top VAR 100, a list that recognizes 100 of the top tier accounting and enterprise resource planning (ERP) software resellers across North America. As a leading provider of online business news for the tax and accounting community, Accounting Today selects the list based on the amount of Newfoundland and Labrador revenue generated by each reseller during the previous year. Newfoundland and Labrador

Newfoundland and Labrador

Business News OCTOBER 2013

Newfoundland and Labrador

IT’S YOUR TIME TO SHINE We’ve got something that could make a huge difference to your business; the nomination form for this year’s Business Excellence Awards. Your name should be on it. You’ve worked hard all year, now get the recognition your business deserves. Nominate yourself today.

2013 BUSINESS EXCELLENCE AWARDS Dec. 4th | St. John’s Convention Centre NOW ACCEPTING NOMINATIONS. Call Lori at (709) 726-2961, ext. 6, email lcoleman@bot.nf.ca for your nomination form or visit www.bot.nf.ca to nominate online.

member news Statoil Discovers New Oil in Flemish Pass Statoil recently announced three discoveries of crude at Bay du Nord, located in the Flemish Pass basin about 500 kilometres northeast of St. John’s. “The success of Bay du Nord is the result of an ambitious and targeted drilling campaign in the Flemish Pass basin,” Statoil Exploration executive vice-president Tim Dodson said in a news release. “This discovery is very encouraging.” This is the third oil find in Newfoundland’s Flemish Pass for Statoil. Statoil is using the West Aquarius deep-water drilling rig for exploration activities in Flemish Pass. Earlier this year, the company found oil at its Harpoon prospect, about 10 kilometres

from Bay du Nord. Prior to that, in 2009, the company made a significant discovery at the nearby Mizzen field. Statoil officials have estimated there are 150 million barrels of recoverable oil at Mizzen – more than halfway to viable levels for recovery. Statoil has yet to release any figures on how much oil it believes it has found at nearby Harpoon and Bay du Nord.

Jumping Bean keeps growing Jumping Bean Coffee will open its latest franchised location, in Gander, in October 2013. The store will be owned and operated by Sonja and Alvin Maloney,

successful entrepreneurs who have operated their existing business, Ultra Clear Water and Brewing Centre, since 2010. Jumping Bean offers fresh coffee beans roasted here on the island together with a full array of coffee bar offerings including espresso, cappuccino, lattes, teas and lunch and snack menu items. The franchise will also offer meeting catering to local businesses in the Gander area. Jumping Bean will also add to its product line this year with two Screech-flavored coffees; Screech Spiced and Screech Honey.

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member news Telelink Invests in Newfoundland’s Rural Workforce Telelink has opened a new satellite office in Carbonear. More than 20 Full-time employees will provide Telelink’s full range of answering, emergencyresponse, lone-worker, and journey-management services The opening is the latest milestone in Telelink’s 48-year history and the company is already considering opening other satellite offices throughout the province. For more information on Telelink’s services, or to inquire about employment opportunities, please visit http://www.telelinkcallcentre.com/contactus/ or call toll-free at 1.888.693.2255

Survey Winner Tamara Roche of ADT Security Services gladly accepts her new iPad Mini from Rhonda Tulk-Lane, Policy and Advocacy Specialist with the St. John’s Board of Trade for participating in the Strategic Planning Survey. Participating in our surveys can win you great prizes and helps us help grow your business. Congratulations Tamara.

Congratulations to Future Group Craig Williams, president and CEO of Future Group Company, has been selected as a finalist for the Ernst & Young Entrepreneur of the Year Awards. Williams began his career in real estate, selling new home construction. Today, Future Group boasts 15 companies and approximately 100 employees. Ernst & Young have been selecting recipients for these awards for two decades, looking at a variety of criteria from financial performance to personal integrity and community engagement.

YellowBelly is one of the best MSN Travel has named YellowBelly Brewery one of the 10 best brewpubs in Canada. The website focused on brewpubs across the country in the article, saying that Canadians take their beer seriously, which is why so many brewpubs put so much effort into their product. The article featured YellowBelly’s beer, but also its food and especially the mussels steamed in pale ale with sea salt.

New player provides direct access to Moncton Quebec-based Pascan has announced starting Oct. 10, the carrier will make daily weekday flights between St. John’s and Moncton. Newfoundland and Labrador travellers — especially in the business community — have been asking for easier access to New Brunswick since travellers have often flown to Halifax from St. John’s and rented a car to drive to Moncton. The Moncton and St. John’s stops mark the 19th and 20th destinations for the airline, formed in 1999. Pascan already flies into Happy Valley-Goose Bay and Wabush.

Business News OCTOBER 2013

industry news NL productivity leads the country Newfoundland and Labrador’s labour productivity leads the country, fuelled by the oil boom of the last decade, according to the first report coming from the Centre for Applied Research in Economics (CARE) at Memorial University. Doug May, author of the report says that in oil-based economies, productivity is generally high because of the higher wages and small workforce required to meet the needs of the industry.

Business confidence up again The Canadian Federation of Independent Business has released its Business Barometer indicating Newfoundland and Labrador’s business confidence is the second highest in the country. Nationally the Business Barometer is at 65.9 - it’s highest mark since February. Newfoundland and Labrador ranks

second with a score of 70.4, just behind Saskatchewan at 70.7. For more on the Business Barometer report, visit www.cfib-fcei.ca

St. John’s Fastest Growing Economy Among 15 Cities Increased offshore oil production will make St. John’s the fastest growing economy among 15 Canadian cities in 2013, according to The Conference Board of Canada’s Metropolitan Outlook-Summer 2013. Economic growth is forecast to reach five per cent in 2013 in St. John’s and is expected to more than recover from a 3.2 per cent decline in 2012. As the hub for the provincial offshore petroleum industry, St. John’s economy will get a lift from higher offshore oil and gas production. Growth in the construction sector will continue to be positive this year, though more modest than in recent years.

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Business News OCTOBER 2013

new members Bakou

Karl Grah, CEO P.O. Box 21122, 155 Torbay Road St. John’s, NL A1A 2H0 709-351-7002 709-237-4670 Karldidier73@gmail.com

Move Seniors Lovingly, NL

Norma Reid, Principal 14 Larkspur Lane Portugal Cove – St. Philips, NL A1M 3R8 709-242-2222 709-242-0097 Norma.reid@live.ca

Turner Drake & Partners Ltd.

Simply for Life / Newfound Health Angela Wilcox, Owner / Laura Nurse N.D. 391 Empire Avenue, Suite 9 St. John’s, NL A1E 1W6 709-754-8446 709-754-8447 Angela.wilcox@simplyforlife.com laura@newfoundhealth.ca

Carolyn Stacey -Ocean Advance

Carolyn Stacey, independent Ambassador 7 Jackson Place St. John’s, NL A1A 5M1 709-722-9626 709-743-0990 Carolynstacey113@gmail.com

Michael Turner, President 6182 North Street Halifax, NS B3K 1P5 709-722-1811 902-429-1891 mturner@turnerdrake.com

Karen Tilley – Ocean Advance

SERVPRO of St. John’s

Golder Associates Ltd.

Michael Taylor, General Manager 303 Thorburn Road, Suite 2 St. John’s, NL A1B 4R1 709-237-7673 servproteam@gmail.com

Michael Kidney – Facey Financial Planning & Consulting Inc. Michael Kidney – Certified Financial Planner 261 Empire Ave St. John’s, NL A1C 3H9 709-754-2143 709-754-2186 mike@faceyfinancial.com

Karen Tilley, Independent Ambassador 46 Jasper Street St. John’s, NL A1A 4B9 709-722-6518 709-749-2912 Bill Cavers, Branch Manager 62 Pippy Place, Suite 204 St. John’s, NL A1B 4H7 709-722-2695 709-722-2681 wcavers@golder.com

Embrace Orthodontics Inc. Janice Carew, Business Manager 25 White Rose Drive St. John’s, NL A1A 0L2 709-738-9473 709-738-1514 jmcarew@gmail.com

Doug Letto Consulting

Doug Letto, Principal 5 Sullivan’s Road Paradise, NL A1L 2L8 709-765-1636 douglettoconsulting@gmail.com

PASCAN Aviation Inc.

Julian Roberts, General Manager 6200 Airport Road Saint Hubert, QC J3Y 8Y9 450-443-0500 450-443-4746 jroberts@pascan.com

Inmarsat Solutions (Canada) Inc. Paula McDonald, Executive V.P. & CFO P.O. Box 5754 St. John’s, NL A1C 5X3 709-724-5400 709-748-4300 Paula.mcdonald@inmarsat.com

Blue Shield Security Inc.

Dean Hickey, Owner 274 Kenmount Road, Suite 201 St. John’s, NL A1B 2P9 709-579-2583 709-579-2591 d.hickey@blueshieldsecurity.ca

Office Furniture • Reception Areas • Seating Modular Desking • Private Offices • Mobile Storage Call our dedicated sales team today • Randy • Nancy • Kelly • Jill • For All Your Office Furniture Needs. 59 Mews Place, St. John’s, NL, A1A 4N2 • www.ionl.ca • (709) 579-0487 Business News OCTOBER 2013

upcoming events october Luncheon

Aboriginal Business Speed Networking

Join us as Mary Walsh, Canadian actress, comedian and campaign chair of the Bannerman Park Foundation addresses the St. John’s Board of Trade.

Doing business in Labrador has unique challenges. Gain insightful information on Aboriginal business relationships as well as an opportunity to network with those who have expertise, during this special speed networking session. Date: Time: Cost: Location:

Presenting partner:

Date: Time: Cost: Location:

Friday, Oct. 18 12:30 – networking 1 pm - luncheon $42.50+HST member discount $85+HST non-member The Capital Hotel

Tues., Oct. 15 8 am - Registration and refreshments 8:30-11 am - Program and networking $35 member discount $45 non-members Clovelly Golf, 100 Golf Course Rd.

15 Business Mixer

ShredGuard is looking forward to their “Let’s Do Business” mixer at Uptown. Come out and do business while enjoying an evening of great food, drinks, music and much more. A B2B Mixer you don’t want to miss. Date: Time: Cost: Location:

Thurs., Oct. 17 4:30 – 6:30 pm Included as a benefit of your membership UPTOWN, 193 Kenmount Rd.

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Business News OCTOBER 2013

upcoming events october Lunch and Learn

Where can I find skilled employees today? Join Ed Wilton from Boomerswork.ca and learn about a new and growing market of skilled dedicated workers that are available now. If your business or organization has requirements for seasoned executives, professionals and other skilled workers then you need to join us for this very informative presentation.

Date: Wed., Oct. 23 Time: 12:30 – 2 pm Cost: $35+HST member discount $45+HST non- member Location: St. John’s Board of Trade boardroom 34 Harvey Rd., 3rd Floor

Coffee ‘N’ Contacts

Date: Thurs., Oct. 24 Time: 8 – 12 noon Cost: Included as a benefit of your membership Location: Murray Premises Hotel 5 Beck’s Cove

Luncheon

The Entrepreneurship Training Program (ETP) for Graduate Students provides a great opportunity for Memorial’s full-time graduate students to gain awareness of entrepreneurship and new venture creation as potential career options. Come meet these young professionals – our future business leaders. Date: Fri. Oct. 25 Time: 8:30 – 10:30 am Cost: Included as a benefit of your membership Location: The Landing Room #UC3018, Third Floor of the University Centre

Small Business Seminar

Let’s Do Business: Building Blocks Join Stewart McKelvey as their team provides a session on the building blocks to help your business grow and succeed.

Hiring Outside the Box: Employees That Help Your Business Boom Mark Wafer, the owner of seven Tim Hortons locations in Toronto, is well known for his unique hiring practices. Join us for lunch as to hear Mark his solutions to labor market shortages while increasing your company’s profit. Date: Time: Cost: Location:

Business News OCTOBER 2013

Wed., Oct. 30 12 – networking 12:30 pm - luncheon $42.50+HST member discount $85+HST non-member Sheraton Hotel Newfoundland

member profiles

Electronic Warfare Associates Canada, Ltd. is a Systems Engineering Company dedicated to “Enabling a More Secure Future”. Incorporated in June 1988, EWA-Canada was founded on sound system engineering principles, innovation, trusted relationships and quality. EWA-Canada addresses the business and security risks inherent in the use of information technology and helps clients solve their most complex problems related to Information Management and Information Security Technology. 25 years in business, EWA-Canada has proven experience in both the public and private sectors. EWA-Canada is headquartered in Ottawa, Ontario, and manages our Atlantic operations from St John’s, Newfoundland and our Western operations in Vancouver, British Columbia.

Island Office is a leading contract commercial office furniture company serving Newfoundland and Labrador since 1985. Working together with Canadian office furniture companies like Teknion, Global Upholstery, Global Contract and Montel, we are able to provide the latest industry trends, styles, eco-friendly and ergonomic options. Our 10,000 sq ft showroom is the largest in the province and prominently displays a variety of office furniture solutions including seating, modular desks (cubicles), demountable walls and private office furniture. No project is too big or small. 59 Mews Pl. in St. John’s (709) 579-0487, or online at www.ionl.ca . For All Your Office Furniture Needs

Ignite Media is a complete online advertising solutions provider. We specialize in delivering traffic through Display, Social and Search advertising, using the world’s strongest and most trusted networks. Our Real Time Bidding (RTB) platform reaches over 99 per cent of Internet users in Canada and provides our clients unique access to sites originating around the globe. We are the only full-service provider of online advertising in Atlantic Canada. Your audience is online. Ignite Media will help you reach them. Contact us today to learn how online advertising can drive your business. 709.364.8764, solutions@ ignitemediagroup.ca

Want to drive business performance? Harness the power of people. At ethree we partner with organizations to engage, enable and empower employees: engaging them so they are invested in the business and go the extra mile, enabling them with the right skills to deliver results, and empowering them to take ownership and make a difference. We specialise in: change leadership, employee engagement, leadership development, and coaching team building. Want to get the most out of your people? Engage. Enable. Empower. Find out more at WWW.ETHREE.CA

Business News OCTOBER 2013

Rocket Bakery & Fresh Food launched at 272 Water St. March 2011 and has been on a meteoric trajectory ever since. Owned by locals Kelly Mansell, Mark McGann and Dave Hopley, Rocket Bakery features great coffee, fresh baked goods, terrific soups, sandwiches and salads, catering and a unique, funky space on the third floor called the Rocket Room, great for meetings, receptions and parties. With 45 employees, Rocket is a hub of activity both on the bakery floor and behind the scenes. Everything is made from scratch on site with as much local produce as possible and Rocket staff engender Rocket’s entrepreneurial spirit, contributing their strengths to what customers see, taste and experience when they walk through the doors or have Rocket food delivered to their office. Contact: 709-738-2015 catering@rocketfood.ca www.rocketfood.ca

Founded in 1967, the SERVPRO® Franchise System is a national leader and provider of fire and water cleanup, restoration services, and mould mitigation and remediation. SERVPRO›s professional services network of more than 1,600 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners. There’s a good reason why Entrepreneur Magazine has rated them in the top five of one of the fastest growing franchises in North America; customer service. Michael Taylor. SERVPRO St. John’s p-709.237.7673 • c-709-743-5671 e-servproteam@gmail.com w-www.servprostjohns.com

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