St. John's Board of Trade Business News by St. John's Board of Trade

VOLUME 28, NUMBER 6, 0834-2013

JUNE 2013

Because everyone could use a little vitamin D.

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contents Business News is a monthly publication of the St. John’s Board of Trade. Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade. Articles and criticisms are invited, but opinions expressed by contributors do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions. Editor: Printed by: Layout:

Alisha Morrisey British Group of Companies Roxanne Abbott

ST. JOHN’S BOARD OF TRADE EXECUTIVE Denis Mahoney Chair Sharon Horan Senior Vice-Chair Kim Keating First Vice-Chair Des Whelen Second Vice-Chair Steve Power Immediate Past Chair Paul Janes Secretary-Treasurer

COVER STORY CHAIR’S MESSAGE FEATURES Ambassador Column Policy Matters Around the Board MEMBERSHIP UPCOMING EVENTS

2 3 4 6 10 16 22 28

BOARD OF DIRECTORS Andrea Stack Andrea Brocklehurst Wayne Bruce Heather Bruce-Veitch Lynn Sullivan Karen McCarthy William Griffin Paddy Phillips

STAFF Nancy Healey Chief Executive Officer Jennifer Chaytor Manager of Finance and Compliance Lori Coleman Business Affairs Manager Margie Davis Executive Sales Director Alisha Morrissey Policy Research Analyst Wanda Palmer Director of Sales and Member Fulfillment Jackie Bryant-Cumby Member Relations Administrator Erika Stockley Mentor for Labrador Northern Opportunities St. John’s Board of Trade 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: (709) 726-2961 Fax: (709) 726-2003 E-mail: mail@bot.nf.ca Website: www.bot.nf.ca

Business News MAY 2013

Cover story

Marine Atlantic — Delivering Your Goods

etting your goods to and from the city of St. John’s isn’t without a challenge, primarily due to our geographic location and adverse weather conditions. However, with a growing and thriving economy, ensuring your goods are moved quickly and efficiently is a challenge that must be met to ensure the survival of your business. Marine Atlantic recognizes the importance of commercial transport in their daily operations and continues to be a valuable partner with key businesses in the commercial industry. As a major transporter of goods to the city, they are playing an increasingly larger role in the growth of St. John’s, and they’re doing it better than ever before. By focusing on reliable, efficient and timely service, Marine Atlantic is committed to their partners and the growth of our city’s economy. “Working closely with our commercial customers ensures we get a better sense of their needs, which has led to changes and improvements in how we operate,” says Don Barnes, Vice President of Customer Experience. Upgrades in vessel and shore infrastructure, changes in operating processes, and ongoing training in a variety of areas are all aimed at

Recent Capital In

improving the flow of goods and people across the Gulf. Marine Atlantic works hard to listen to their customers and to understand their business. “Our services have to work not only for our customers,” says Barnes, “but for their customers as well.” Many businesses and organizations, Argentia from retailers and restaurants to home builders and hospitals, depend on the trucking companies and Marine Atlantic to help them deliver their goods and services. It is this focus on an effective partnership along the length of the supply chain that has Marine Atlantic transporting over 100,000 commercial units each year. These units transport a wide variety of items, accounting for more than 50% of all goods being shipped to and from the Island of Newfoundland. “All of us at Marine Atlantic understand the importance of the service we provide,” Barnes emphasizes, “and especially the impact any interruption to that service has on people all across the Island of Newfoundland.”

Business News JUNE 2013

vestments

Port Aux Basque s • Dock infrastr ucture upgrades • Marshaling ya rd expansion • Terminal Upgr ades with commercial fo cus North Sydney • Dock infrastruc ture upgrades • Marshaling ya rd expansion • Engineering de sign work and site selection on going for new terminal

• New mooring system • Upgraded mar shaling yard • New exterior lig hting With a fleet of four vessels, including one dedicated commercial vessel, Marine Atlantic offers up to 24 round-trip sailings each week. They also offer scheduled restricted sailings twice a week to allow for the transportation of dangerous commodities. For the commercial industry, Marine Atlantic offers the most sailing options. And when it comes to getting your goods to and from Newfoundland, choice and flexibility really is everything.

Chair’s message For nearly a year the St. John’s Board of Trade has been making the case for resolving the single biggest economic challenge confronting Newfoundland and Labrador – people.

e have demonstrated that our membership is struggling to recruit the right people with the necessary skills – that skill shortages are hurting business. We have talked to the Government of Newfoundland and Labrador, the Government of Canada, the City of St. John’s, community organizations and anyone else who will listen about how and why the best solution to securing our economic future is welcoming newcomers to this place. We’ve produced studies, researched and quoted international experts, and done significant analysis, which all proves the undeniable and overwhelmingly positive impacts of having a bigger, more diversified population. We know more taxpayers redistributes, and therefore, reduces our debt burden per person. More people paying tax dollars increases the quality of the core services the government provides – from home care to education. We know more densely populated places have lower crime rates, better business opportunities, and are generally healthier – both individually and for the environment. Diversity brings innovation and competition, supporting a more productive economy, not to mention the multi-cultural richness in the community.

The statistical proof is staggering. This is why I and so many of our members are troubled about the federal government’s changes to the Temporary Foreign Worker program in recent weeks. Slowing the process, forcing big and small firms who have a demonstrated record of working successfully with these employees to jump through more regulatory hoops and making the process more expensive – all limit the opportunities for many small- and medium-sized businesses in Newfoundland and Labrador to succeed. The changes were, in my opinion, a political, knee-jerk reaction to the recent situation with RBC. While it’s not my place to say whether the company was right or wrong or whether the federal government’s rules were stringent enough in that case, I

can say that the backlash has hurt so many small businesses in this province. The federal government clamping down on this essential portal to skilled workers who are critical to the future of this place will hurt us all. Whether we want newcomers in this place shouldn’t be part of the conversation anymore. We have vacant jobs, work will be slowed and contracts lost; all because there are not enough people here. And that is only in the short term. Our population is aging, there are fewer babies being born, our population is stagnant and there are fewer people entering the workforce. So who is going to fill the tens of thousands of vacancies that are coming up in the public and private sectors? The comment that newcomers steal jobs from Canadians is a myth. But unfortunately that myth has made immigration the new political football in Canada, causing both our federal and political governments to recede from more progressive immigration policies. In fact, I’m aware of a number of examples in this city where the hiring of a temporary foreign worker has actually allowed companies to hire many more Newfoundlanders and Labradorians than the companies would have previously been able to employ. The beauty of the Temporary Foreign Worker program is that it allows people to come here quickly, based on a job offer in a highly skilled position that is in short supply, to see the place for themselves before deciding whether or not to settle permanently. Seventy per cent actually become permanent residents. They arrive and immediately become tax payers. They get used to the climate, the people and the way of life. When we welcome newcomers into our communities and lives, they’re so much more likely to put down roots, create trade corridors to their home countries and to become a part of our society. They become part of our housing market. They purchase local products from Jumping Bean coffee to Newfoundland Chocolate

Business News JUNE 2013

Chair, Denis Mahoney Company treats. They’re testing this place to decide if they want to build a family here. So let’s open our arms and make it easier to come to this province and country. Otherwise, the last 500,000 of us can slide back into the debt-ridden struggle we’ve barely survived. People are the Boom.

Doing Business in Labrador - One Company’s Approach

arilyn Butland started her love affair with Labrador in 1979. As a work term student from Memorial University examining the impact of the closure of the American airbase in Happy Valley-Goose Bay, Butland has since had great success in doing business in Labrador. Like anything in life, she says it was all in the approach. Butland, owner and principal consultant with Butland Communications, a communications consulting firm based in Conception Bay South, says she’s constantly inspired by the potential of public, private and individual enterprise in Labrador and is very passionate about promoting the opportunities that exist there. In her company profile Butland writes, “Doing business in Labrador, with Labrador companies, aboriginal governments and municipalities can be mercurial, exciting and rewarding, or very complicated and challenging. Many factors will affect the way companies structure their partnerships, access decision makers and plan for logistics and operations.” One thing to always keep in mind, she says, is that projects in Labrador have to be about Labrador. “Beneficiaries of the major development projects in Labrador are understood to be Labradorians first, with lasting legacies expected to be experienced workforces, healthy communities, and up to date infrastructure,” she says. Most major developments have Impact and Benefits Agreements (IBAs) that insist on preference to aboriginal partnerships,

or qualified business entities, with 51 per cent Innu or Inuit ownership, i.e. Vale Voisey’s Bay, Nalcor’s Lower Churchill Project, and other companies developing new Labrador mines. “Aboriginal partnerships require patience, time, training and local knowledge, cultural sensitivity, negotiation and more,” Butland explains. Additional, more obvious challenges, like transportation, logistics, infrastructure, accommodations, and commercial land also exist. Being prepared and understanding these challenges is what’s helped businesses there thrive. Regardless of these hurdles though, Labrador has a lure that’s kept people and business there for years.

Butland Communications’ approach to the many challenges is to provide succinct information provided through presentations and briefings and by inviting other knowledgeable people to be available to their clients. “We intend to carefully work with our networks and personal connections honed after close to 30 years of trusted work

in Labrador,” Butland says. She explains that developing a solid foundation for continued and long-term relationships to capitalize on Labrador opportunities requires care and planning. The approach is to take a longer-term view and to encourage entrepreneurs and interested investors to evolve their relationships. She encourages patience and realistic expectations, and appreciation for the power of developing personal connections over time with people in Labrador who are taking care about contracting and partnering with companies from outside. She says that at the same time, Butland Communications takes care to ensure that their clients are strategic and ready, and prepared to act quickly to maximize opportunities and relationships. Butland Communications has worked in all sectors in Labrador including mining; oil and gas; aboriginal governments; nonprofit, economic and business development; as well as voluntarily serving on committees and boards of directors. The company and Photo by: Doug Allen many others from outside Labrador are enjoying successful partnerships and business ventures in Labrador. Now is the prime time for small- and mediumsized enterprise to be a part of the boom. Contact Erika Stockley, Mentor for Labrador and Northern Opportunities with the St. John’s Board of Trade, to help get you connected. estockley@bot.nf.ca

Connecting the St. John’s Board of Trade membership with the opportunities that exist in the Labrador portion of the province is a high priority of the Labrador Initiative the Board has undertaken. Upon the establishment of the Labrador Committee to aid in the development of this initiative and the hiring of the Mentor for Labrador and Northern Opportunities, the Board is in full swing to supply small- and medium-sized enterprise with the tools to break into the market. Labrador is rich in natural and other resources and there are substantial business development opportunities in this big bountiful land. As with many sizeable opportunities, there are also very unique challenges and a number of careful considerations when doing business in the north.

Business News JUNE 2013

PR LESSONS FROM THE NHL PLAYOFFS

Dress the part

Listen to the coach

Know the score

Suits on the plane, beards during the game. Even the guys who know they can’t grow respectable facial hair (here’s looking at you, Sid) still put away the razors. Why? Because it shows you’re part of the team, it’s what the fans expect, and everyone has a superstition that they use for luck.

Aside from mundane post-game interviews and getting called for too many men on the ice, have you ever wondered why there are head coaches? NHL players have probably been playing for a solid 1215 years before they make it to the bigs, which makes them expert performers. Why coaching? Because it works. Because someone needs to set priorities in practice, lead the rehearsals, make adjustments on the fly, and know when to take a time out and use it effectively. So seek out coaching, because a good coach will help you achieve big wins. Even if you’re a PR vet.

Easy part of hockey, hard part of PR. How do you know how to keep score? Start with your intended goals, and ask. Do opinion surveys, ask for rankings, count media impressions and social media comments. Like hockey, do whatever it takes.

Decide what’s worth fighting for The playoffs bring out the fight in everyone. The corners get more crowded. The hitting gets harder. And gloves are more prone to gravity. Every guy who comes into the latest ‘meeting in the crease’ will probably tell you two things: I did it for the guy wearing the same jersey, and I did it because I thought it was right. PR lesson: support your team and do things for the right reasons.

And what’s not Not every name etched into hockey’s holy grail is that of a rocket scientist, but most fans would venture to guess that staying away from bad scenarios gives you a better chance of winning. Bad PR scenarios? Not practicing (think: interview preparation). Not learning from experience (think: product/service launches). Not getting the crowd involved (think: poor stakeholder relations). So, see if you can steer clear from fights that you have a good chance of losing.

Execute with gusto No one is phoning it in this time of year. Check that – no one is phoning it in more than once this time of the year. Taking a day off? Hope you packed the suit and like the view from the owner’s box. Once you’ve decided on a PR strategy or a tactic, put your best effort in. There are about as many second chances in PR as there are in the playoffs, which is to say there are very few. Commitment is key, and increases your chances of winning. Show some hustle out there.

Business News JUNE 2013

ambassador column W

ell where has the time gone, I have been an Ambassador with the St. John’s Board of Trade since September 2011. During this time I have had the opportunity to work alongside a team of dedicated professionals. Contributing my ideas, helping to organize board events and building long-lasting relationships with the Ambassador team and staff of the Board has been a valuable experience for me. Whether it’s organizing events or helping other members get the most out of what the Board has to offer, the Ambassadors always keep Board policies and procedures in our minds but we have a lot of fun doing it. I recommend getting more involved in our business community and the St.John’s Board of Trade provides its members ample opportunities – through networking events, luncheons, lunch and

Barbara Stoyles

Business News JUNE 2013

learns – to meet some amazing people and the decision makers of the business community. I strongly believe becoming an Ambassador with the Board has been very rewarding both professionally and personally for me and I look forward to meeting more influential people with the St. John’s Board of Trade. Barbara Stoyles, Business Development with O’Brien’s Whale and Bird Tours Inc. for reservations call: 709 753-4850 toll free 1-877-639-4253 www.obriensboattours.com or email: info@ obriensboattours.com

COME TOUR OUR OFFICE

festival 500 in 2013 — a life changing experience By Laurie G. Dempster

hen I hear Choral, I say reef? When I say Music, you think sleep. Choral music has to be one of the most misunderstood phenomenon in the history of human existence. As a convert to a-capella or vocal band music I didn’t fully understand what it was until I sat through a Festival 500 concert. Then I realized that the total enjoyment is the experience. When right in front of you notes are bouncing off one another in the air you realize what a truly good a-capella group can achieve, on stage, when they perform at their peak. All they have to work with is their voices. Not even a band like U2 can do that. I think I was spoiled the first time when, in 2011, I heard Rajaton from Finland perform at the Arts & Culture Centre. Their voices were so together that it was like they were actually singing as one. It literally made the hairs on the back of my neck stand on end. When you consider that what they sing is most definitely “pop” music, its quite the eye opener for someone experiencing it for the first time. “This is choral music?!” “I thought we were going to be lulled to sleep in a church or even looking for the exit.” Rajaton, whose repertoire includes Abba and Queen are pretty accurately able to reproduce those band’s sound with only their voices! No instruments at all, no accompaniment, Just voices! They perform the vocals AND vocalize the instruments themselves. It is truly amazing when a singer can accurately replicate the sound of drums, guitar or french horn.

Choral groups or vocal bands, as they are known throughout Europe, are a refreshing main course to the choral scene. We have many good “vocal bands” right here in our city; Afterglow and Innismara are examples of really exceptional talent on their way up in the world. Since 2011, Festival 500 has been running a small vocal development program which is entirely unique. Groups like those mentioned get to work with similar ones from places like South Africa, Chicago, UK and Ontario. They work with members of Rajaton or Witloof Bay or the Kings Singers. Professional stars who have made it and are eager to mentor and help the next generation to reach the summit as well. Each event Festival 500 headlines an a-capella group. In 2013 – this summer – the headline act will be Witloof Bay from Belgium. This vocal band was Belgium’s #nalists in the Eurovision Song Contest – Check them out! They will have their own concert on July 7 at the 2013 Festival 500 and be a headline act at the Grand Finale on July 10. In addition to Witloof Bay 24 choirs from home and abroad will strut their stuff in more than 30 concerts from July 3-10. Most “coral” excuse me choral - see gotcha again - music is best experienced live. There are several venues in the city of St. John’s that have good acoustics and will make for a truly engaging experience. Places like Gower Street United, St, Andrews, Mary Queen of Peace, Arts and

Culture Centre and the DF Cook Hall at MUN. With all these great locations for music one could wonder why we have an international choral music festival here. In the aftermath of the absolutely brutal state of affairs that was the cod moratorium, a concept was developed by a cadre of choral leaders for an international noncompetitive festival. The first festival was held in 1997. Competitive festivals are a big deal around the world. Choral directors are by nature a competitive breed, so it only makes sense that you would pit groups against one another to see who is best. Festival 500 is non-competitive; that concept isn’t new, the new thing is the idea that groups would sing their own music and then sing together at the end of each concert. In essence “Sharing The Voices”. The other thing Festival 500 is famous for is its intimacy. Most festivals are big and access to the headliners low. At Festival 500 the access is high. Participants can meet and talk to one of the headliners after a performance, where at another festival they are often shuttled off to the airport or hotel. In this way Festival 500 really is a unique, intimate and interactive event. For many from around the world and at home Festival 500 has been a life hanging experience. Try it out – it will be refreshing, it will be new, and it could be life changing for you!

anti spam

rescriptions, porn and piracy. To most people, that’s spam. Last spring, Canada’s anti-spam legislation (“CASL”), Bill C-28 was passed. While government has not yet announced when CASL will be brought into force, the CRTC has published draft regulations, along with guidelines on interpretation of the Regulations. Should you keep reading? Does CASL apply to you? Do you: • use commercial electronic messages (do you send texts, emails, or social media direct messages to customers/ clients or potential customers/ clients?); • alter transmission data (you know who you are); or, • produce or install computer programs? Want to help yourself avoid the $1M/ violation for individuals or $10M/violation for corporations, or a law suit from someone who thinks you violated CASL? Then yes, keep reading. CASL imposes serious restrictions on the use of electronic messages for

Canada’s New Anti-Spam Legislation – update commercial activity. It will generally prohibit sending commercial electronic messages (CEMs) without consent of the individual receiving the message. Not only that, but restrictions apply if the message doesn’t meet requirements for form and content. CEMs include any electronic message that “encourages participation in a commercial activity”. What was clarified in the new proposed regulations? • Are you a membership-based club, association, or volunteer organization? Consent to receive CEMs is implied in this membership based context. This applies to most non-profit organizations. • The Act won’t apply to CEMs sent between individuals who have a personal or family relationship. “Personal relationship” is now defined as a relationship between two people who have had voluntary communications and it would be reasonable to conclude that the relationship is personal. That friend you send jokes to every Monday morning? Probably not a CEM. This exemption ends if one person lets the other know that they don’t want to receive CEMs anymore.

Business News JUNE 2013

•

Exemptions for certain CEMs. CEMs sent within a business are not captured. Also, those sent between businesses already in a business relationship (employee, representative, contractor or franchisee) where the CEM relates to the business will be exempt. CEMs responding to a customer request or complaint will also be exempt. • Some exemptions for third-party referral messages. If the CEM is a result of a referral from a third party, one message is allowed to seek consent. The CEM must include the name of the person who made the referral and the other message requirements in the Act. • Certain computer programs added to the list for which express consent is implied through installation. The draft regulations also clarified that CASL is not meant to capture all messages sent in commercial activity, and that blogging and microblogging will not be captured under CASL. We expect that the Act may be proclaimed into force in late 2013 or early 2014 but there is still no date set. If you’re subject to the Act, you should become compliant now – pre-compliance is easier and it allows you to contact those to whom you wish to send CEMs in future. There will be a period to prepare for compliance, and a 3 year transitional period starting from the date the Act comes into force. You’ll still be required to obtain consent during this time, and recipients of CEM’s must be able to unsubscribe during this period. If you would like assistance ensuring you’ll be compliant, or if you have any questions, please contact Mandy Woodland or a member of Cox & Palmer’s Privacy or Technology law teams. This article is intended to provide information of a general nature only and is not legal advice.

Employee Conflict Results in a Higher Quality Work Product

mployee conflict is inevitable in the workplace. However, many people go to great lengths to avoid conflict with co-workers. In my view, differences of opinion should be encouraged. Some conflict is healthy and, if voiced in an appropriate tone and manner, conflict results in a higher quality work product. Problems occur when conflict is mismanaged or improperly communicated. By avoiding or escalating conflict, this may greatly impede productivity and permanently damage relationships. Dysfunctional teams, where trust becomes permanently damaged, may occur. The worst case scenario is employee litigation or a human rights complaint.

Managers need to respond in the right tone and context. It is critical that conflicts be resolved quickly rather than festering. Delaying conflict makes open communication more difficult and the relationship will continue to suffer. Managers can help resolve workplace conflicts by leading employees through the below conflict resolution process. The key is showing a mutual respect for the issue, the people, and the process. For interpersonal issues, it is recommended to involve the employees engaged in the conflict so they take accountability for the resolution.

CONFLICT RESOLUTION PROCESS

What Not to Do When an employee raises a complaint to their manager, it is important to be very self-aware of your response. The below responses to an employee complaint or conflict must be avoided: • Joking about the incident with others. • Rushing to judgment and taking sides. • Firing the complainer. • Texting, e-mailing, using social networking to discuss the complaint with others. • Ignoring the complainer in meetings, in e-mails and during office activities. • Talking or interrupting. • Looking or seeming agitated. • Touching the person. • Looking away, taking a call or reading. • Attempting to problem solve or otherwise get to “the heart of the matter”. • Referring the employee to a grievance procedure or legal. • Saying “I know how you feel” or “It will be all right.” • Suggesting they misunderstood someone’s actions or words.

What to Do When an employee first raises a complaint, the best thing to do is listen. You need to understand the context and full details before reaching any conclusion or taking a stand on the issue. The first meeting where the employee airs the complaint is critical to building trust and credibility.

STEP 1

Meet with each party privately to gather information. • What issues are disputed? • What is each employee’s perspective?

STEP 2

Prepare a written agenda for a joint-meeting with both parties • Maintain confidentiality and review with HR beforehand. • Consider the emotional impact on each party. • Prepare a neutral question to open the meeting with.

STEP 3

Conduct the joint meeting. Frame issues in a neutral way. • Facilitate the meeting to help each understand the other’s perspective. • Encourage each employee to reframe what they heard the other say. • Try to reach an action plan, agreed to by all, before the end of meeting.

STEP 4

Facilitate problem solving to involve employees in the process • Set SMART actions (specific, measurable, actionable, relevant, timely). • Discuss what information will be disclosed to others. • Agree to reconvene in two or three months to monitor progress. Source: Society for Human Resources. “The Exchange” Steven P. Dinkin & Ashley Virtue,

If a conflict involves a more serious issue, it is better to engage professional human resources, as a neutral third-party, to mediate a resolution or perform an investigation. This is particularly important in situations that involve a conflict of interest, harassment, substance abuse, theft, etc. Where a conflict is strictly interpersonal, you can start by encouraging the two employees to work through it themselves. Susan Power, MBA, CHRP, Founder & Principal Consultant, Higher Talent Inc. Higher Talent focuses on making people happier and more productive at work. We offer HR solutions focused on recruitment and retention including conflict resolution, psychometric assessments, training, HR consulting, etc. For more information:

www.highertalent.ca

susanpower@highertalent.ca

Business News JUNE 2013

709-730-4135

policy matters Changes for the worse The federal government has made significant changes to the Temporary Foreign Worker Program in recent weeks. Changes include; • A temporary suspension of the Accelerated Labour Market Opinion process • The revocation of the prevailing wage flexibility option • An increase in the federal government’s authority to suspend and revoke work permits and Labour Market Opinions (LMOs) if the program is being misused • Additional questions to employer LMO applications to ensure that the TFWP is not used to facilitate the outsourcing of Canadian jobs • A requirement that employers have a a firm plan in place to transition to a Canadian workforce over time through the LMO process • The introduction of a fee for employers for the processing of LMOs and an increase to the fees for work permits • English and French will be the only languages that can be used as a job requirement The changes will result in a slower process, additional appeals, and added expense to business owners. The condition of a transition plan to a Canadian workforce is detrimental to encouraging immigrants to apply for permanent residency. The St. John’s Board of Trade is working with

the Canadian Chambers of Commerce to reverse or mitigate the impact of these changes on business. The Board continues to work on immigration issues as population growth and labour supply are our highest priorities.

BETHEBOOM.ca Keep booming It’s time to be the boom. We all know the private sector is critical to the success of the province as it creates all wealth and employment growth in this place. Did you know that nearly 60 per cent of all jobs are in the private sector and that nearly $7 billion are paid out in wages by our business people? Further, wage rates have escalated well above the national average because of private sector economic growth. That’s an enormous economic and social contribution to the communities in which we live and work. Business generates the economic activity needed to generate the tax and royalty revenue that pays for public services and critical public infrastructure. These were the messages Chair Denis Mahoney Delivered to the North West St. John’s Rotary Club last month. There’s never been a better time to be in business in this province, he declared.

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Visit our showroom to see the rental product on display along with our full line-up of office furniture 59 Mews Place, St. John’s, NL, A1B 4N2 • www.ionl.ca • (709) 579-0487 10

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The boom is here, it’s exciting but it’s just the beginning. There is so much more we can do – so much more opportunity to harness for continued growth and success.

Around the Board.com The best from our Twitter account this month: @Sheldon_Payne Thanks @stjohnsbot for the speed networking event. It was a lot of fun. You should do it more often. #businessnl

Airport Strike

Casting a ballot for St. John’s

You may have received correspondence from the Public Service Alliance of Canada regarding their strike action against the St. John’s International Airport Authority. In addition you may have noticed PSAC picketing the Board of Trade offices and events Please note that this dispute does not involve the Board of Trade. We encourage the union to focus their efforts at the bargaining table and address the outstanding issues.

Keep an eye to the St. John’s Board of Trade’s election information in the coming months. We’re planning a number of events, regular contact with the candidates and getting lots of information to you. We’ll help keep you informed of the issues and where the candidates stand so when you mark your ballot this September you’ll know who you really want to vote for.

@_bradleygeorge At a great @stjohnsbot reception with some hard-working entrepreneurs. Good time had by all. @AngieBrockie Awesome “speech” from @ alanthomasdoyle @stjohnsbot lunch today. Great advice for business and for life in general! @HospitalityNL Why thank you! RT @AXISCareers Big shout out to the @HospitalityNL crew! Looking stylish on the latest cover of @stjohnsbot Business News!

Business News JUNE 2013

belfor - all in one W

hat happens when you combine property restoration, hazmat, and HVAC duct cleaning together? Well, that’s easy-you get three distinct divisions with one team that serves energy clients in an unprecedented way. That’s the unique approach of the team that resides all under the roof of BELFOR in Paradise. “Over the years of having three separate divisions in one company, each an expert in its own field, we are finding that our clients are looking for us to address all of their needs,” says Darrell Hynes, Marketing and Business Development (NL) for BELFOR. “If a client has had a flood or fire, then all they want to hear is that we’ll take care of everything. If they need an electrician, then we get the electrician; if they need asbestos removed or there are mold-contaminated materials, then we have the trained professionals to handle this as well. Our staff is becoming more and more reliant on helping each other help our clients.” BELFOR’s creative approach working, and clients are responding. This year the Consumer Choice Award presented BELFOR as the winner of their award in the categories of Duct Cleaning, and Fire & Flood Damage, and Restoration for 20122013. “The property restoration division has a full complement of journeyman carpenters, plasterers/painters, electricians and plumbers with emergency services and immediate response 24/7/365,” says Hynes. “The hazmat division has trained

technicians in asbestos, lead, mold, and biohazard remediation. The HVAC division has NADCA certified industry experts to provide complete duct cleaning solutions for commercial, marine/offshore, and residential needs. We have the latest technology, state-of-the-art equipment in robotic inspection, and cleaning systems. These best-in-class companies have historically low incident rates; they are frustrated by an inability to get to the next level. There is a feeling that the risk reduction journey has reached a plateau. Under senior management’s relentless pursuit to improve safety metrics, they are

Business News JUNE 2013

searching for innovative ways to achieve the next step change in risk reduction and safety performance improvement.” Hynes continues, “If we truly want to reduce incidents and improve safety metrics at the worker interface, we will need to develop our own employees as safety leaders. Step change will come when we flip the traditional top-down safety pyramid and create a bottom-up safety culture in which our employees are safety heroes, not safety hazards.” Darrell Hynes is Marketing and Business Development (NL) for BELFOR and can be reached at

MYSTERIOUS WAYS ..CUSTOMER SERVICE GOES UNDERCOVER Are you certain your staff meet or exceed the customer’s expectations at every touch-point? What’s the best way to obtain objective feedback? While many operators might simply explain that they already invite customers to complete a response card or online survey, others are digging even deeper into improving customer service with the addition of a mystery shopper program. By Jim Davidson

mystery shopper, also known as a secret shopper or mystery guest, looks and sounds just like a typical customer. The difference is that he or she visits a foodservice establishment “incognito” and completes a detailed checklist after leaving the establishment. It’s similar to the “Undercover Boss” television show. The mystery shopping exercise provides comprehensive objective feedback on all aspects of the customer experience such as friendliness of staff, product knowledge, product presentation and cleanliness of the facility. During a number of mystery “shops” conducted this past November, we visited a cross-section of independent and chain restaurants in several regions across Canada. The mystery-shopped restaurants included: • Regional chain sit-down • National chain sit-down • Independent sit-down • Independent cafe • National premium burger chain • Independent pizza, delivery

Here are just a few of the tips generated by our recent visits: 1. Acknowledge customers as they enter and exit

Employ the five-foot and 10-foot rule. That is, an approaching customer should be acknowledged within 10 feet and greeted within five feet. At one of the national sitdown chains, a group of employees walked within inches of the exiting mystery shopper and acted as though the mystery shopper was not there – an obvious customer-service no-no.

Business News JUNE 2013

2. Ensure that the Menu, Tables, Seats and Floor are Clean

At the independent cafe, the menu was dirty and sticky. The menu is an important marketing tool; it informs patrons about product offerings and price points. A soiled menu says a lot about the business: If the menu that the customer holds and sees is unclean, then he or she might question the level of care taken behind the scenes. The tables at both the independent cafe and premium burger place were sticky. At the premium burger place, a child spilled their soft drink on the floor. The counter person was fairly quick to bring a mop, bucket and a caution sign, but the floor was still sticky. The garbage bin, immediately adjacent to the spill, was overflowing, and seemingly unnoticed by staff. When the counter person returned to her station, there was no evidence that she had washed her hands; she simply walked from the lobby to the back of the counter. Employees need to remind themselves of the importance of washing their hands as soon as they re-enter the counter/food preparation area – both from the standpoint of hygiene and brand image. Staff should always be asking themselves: “Would I want to eat food that was prepared by someone who had just emptied the trash bin without washing their hands afterwards?”

3. Be Attentive

Ensure that the customer is having a great experience. In bygone days, it was critical to resolve an issue before the customer left the establishment. Today, they’ll post comments on Facebook and Twitter realtime. Wait staff at both sit-down chains asked how things were going. But, the difference in delivery was striking. One server was

One of the national sit-down chains was renovated within the past six months. The tiled walls and light fixtures were quite attractive. The oversight was that the taps on the sink required turning; there was no way to turn the taps without crosscontamination or wasting paper towels. Install hands-free faucets to reduce cross-contamination and to provide greater accessibility to the elderly and people with arthritis. interested and very sincere. At the other restaurant, the host touched the table, kept walking and inquired over his shoulder: “You’re OK at his table too?” Initially, the server at the regional chain was on top of things. After the two other lunch parties left the small dining room, the mystery shopper waited and waited to be further served – and then decided not to dessert.

4. Problem-Solve

6. Promote, Promote, Promote

order

Typically, the customer does not want to wait for the manager to address an issue. Empower frontline employees to make decisions. At the independent sit-down, the mystery shopper requested to have a dollar added to the bill in exchange for a loonie for parking. He was given a loonie, and was elated that nothing was added to the bill. At the regional sit-down chain, the server’s initial response to a mystery shopper’s complaint seemed ideal at first: Mystery Shopper: “The nachos are great. The salad is great. But, the beef sandwich is bland and rubbery”. Server: “What can we do?” MS: “I was planning to take it with me. It’s the last thing I would eat.” [Server went to speak with the manager] S: “The manager said there’s nothing we can do because you said that you’re taking it with you”. MS: “As I said it has no taste”

S: “There’s nothing I can do” The customer should not walk away unhappy. The server needs to be empowered to make things right. An item deducted from the bill or a complementary meal is fairly insignificant relative to the life-time value of a retained customer.

5. Re-Check the Washroom

The washroom is a critical component of the restaurant experience. Mysteryshopped washrooms varied from fairly inviting to very unsanitary. The washroom at the premium burger place was grungy, the toilet and sink had not been cleaned in quite some time and there was no soap in the dispenser. The washroom at the regional sit-down chain was very old, gray and tired looking. A hand-written sign above the toilet tank read, “Hold down the handle”; it looked as though it had been there a very long time. The yellowed bowl looked as though it had not been scrubbed since the restaurant first opened. There was paper towel sitting on the inside-bottom of the urinal. The independent cafe had water stains in the sink – easily removed with a good cleanser.

Business News JUNE 2013

We ordered a pizza from an independent via an on-line ordering site. The pizza’s visual appeal and taste were eye-popping and mouthwatering. The void was a lack of branding – to prompt re-purchase. The pizza came in a plain white box. Small investments in brochures or business cards to attach to pizza boxes, an effective Facebook page and the company logo embroidered on employees’ golf shirts will go a long way to spread the word. A true “mystery shop” is unannounced. And, the manager and employees do not know that they were mystery shopped – until later. They should be at the top of their game at all times; every customer deserves the best, and the next customer could very well be a mystery shopper. The mystery shop report provides a detailed snapshot of the customer service experience. Jim Davidson is principal of Competitactics®. Competitactics developed and manages the Canadian Chamber of Commerce Mystery Shopper Program and the Distribution Canada Mystery Shopper Program. In addition, Davidson is a business/ marketing professor at Seneca College. For more information visit: www.chambermysteryshop.com or www.facebook.com/ competitactics .

AROUND THE BOARD Bernard Lord, president and CEO of the Canadian Wireless Telecommunications Association spoke to the St. John’s Board of Trade on the importance of a wireless society in Canadian culture.

Finance Minister Jerome Kennedy spoke to the Board of Trade about Budget 2013 recently, thanking the Board for their approach to entrepreneurship and innovation, which are key to diversifying the economy. He discussed the volatility and variability of commodities and how difficult it is to budget in that climate. Kennedy also noted that this year the province will work to address the rising debt associated with the unfunded pension liability.

Newfoundland’s own Alan Doyle spoke to the St. John’s Board of Trade about the many lessons he learned while fronting Great Big Sea. He shared his pride in being a Newfoundlander and that where he comes from makes all the difference. That was until he was asked to pose for a photo with our staff!

Business News JUNE 2013

VOLUNTEER PANEL In honour of national volunteer appreciation week, we asked some of the communityâ&#x20AC;&#x2122;s greatest supporters to tell us about the value of volunteering to them personally, their businesses, and to the greater community. Thanks to (L-R) Ches Penney, Susan Patten, Anne Squires and Bruce Templeton for reminding us of the value of volunteerism. Anne Squires and Bruce Templeton, however, had the crowd in tears hearing about the many lives they have touched when giving their time as Christmas elves to needy or sick kids and in the palliative care unit in St. Johnâ&#x20AC;&#x2122;s. Ches Penney and Susan Patten had the crowd in stitches telling their charitable events stories and reminding us that they really only sign the cheques.

LUNCH AND LEARNS

Jessica Chapman from Johnson Inc., winner of the Board of Trade Business Achievement Award, taught us about the importance of corporate culture and engagement and how to use it within small businesses.

Susan Power from Higher Talent taught us excellent tips on how to get proactive with conflict resolution, how to communicate more effectively, deal with difficult people, and adopt proven conflict resolutions approaches.

Darryl Power of Reach Interactive taught us how to grow sales and reach nearby customers where it counts: their mobile phones!

Business News JUNE 2013

Looking for a comfortable, flexible office space to call your own? A place to escape from the home office or start a new venture? Join us at The Business Suit(es)™, a fully equipped and professionally managed building offering executive office space for lease. If you find yourself in St. John’s or surrounding area of Newfoundland and Labrador and in need of versatile executive office space, The Business Suit(es)™ is your office away from the office. With spacious, furnished executive offices, a fully-equipped boardroom, kitchen, and reception area, you’ll be working in no time, and with no worries. Both long-term leases and short-term rentals are available, so whether you need a place for a week or forever, we’ve got a place for you. Need the perfect off-site meeting space? Our Meeting Room Rental packages are sure to meet all your needs!

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CLEAN AND BEAUTIFUL MIXER St. John›s Clean and Beautiful want you to get out and pick up some trash! The organization kicked off the spring season with a mixer with The Board of Trade at Shamrock City. Have you scheduled your clean up yet? It’s not too late to contact www.cleanandbeautiful.org to get involved.

Golf Classic

MARK YOUR CALENDAR July 11, 2013 Bally Haly Golf & Country Club

Contact Wanda for registration, sponsorship opportunities or for more information.

Call 726-2961 ext.9 or email wpalmer@bot.nf.ca Business News JUNE 2013

BOARD OF TRADE WEEK

We kicked off Board of Trade week with our trademark breakfast with the chair. It included toutons, local thick cut bacon, breakfast sandwiches, sausage, fried bologna and fruit at Chesâ&#x20AC;&#x2122;s Fish and Chips on Kenmount Road. The food and company were worth the early rise and helped us start our celebration in style!

Business News JUNE 2013

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Life’s brighter under the sun

members in the news Arts space undergoing changes

Community matters

Eastern Audio celebrates 40 years in business Eastern Audio started out as a one-person operation in 1973 and has grown to become the leading provider of audio visual, simultaneous interpretation, concert sound and lighting, and trade show services in Newfoundland and Labrador. Eastern Audio wanted to share in this landmark with family, friends and colleagues who helped shape the business and held a reception at the Sheraton Hotel. “It has been a collective journey of selfdiscovery, belief in our people, state of the art equipment and experience that has proven time and again our dedication to our valued customers,” said Sales Manager Mary Catherine Oakley. Congratulations to That Pro Look Paul and Gleniss Thomey, owners and operators of That Pro Look, have been given a national award as independent retailers. The sports retail outlet was given the Ambassador Award by the Retail Council of Canada, which is sponsored by Chase Paymentech. “Paul and Gleniss are known for their community involvement, their dedication to customer service and their devotion to employees,” said Diane J. Brisebois, president and CEO of Retail Council of Canada in a media release about the award. “They are genuine retail and small business ambassadors who embody the true spirit of entrepreneurship and charitable giving and the industry is proud to recognize their accomplishments.” That Pro Look, located in the Avalon Mall, has been in operation since 1996.

Bev Moore-Davis and husband and business partner Tom Davis don’t just run several successful companies under the banner of Morvis Group, they’re also strong advocates against child abuse. The couple, who own and operate August & Lotta Stockholm, Frontline Paintball and CGI Entertainment, has had the month of April declared Child Abuse Prevention Month at St. John’s City Hall and launched an annual walk to raise awareness. This year the walk was held in Bowring Park and named “Miles for Smiles.” Donations were not accepted, as this was an awareness raising event only. Bev says the initiative was well supported by the community and plans on making the events annual. Here’s to businesses giving back.

Awards abound Congratulations to Cox and Palmer which has been named Company of the Year Award by the Building Owners and Managers Association of Newfoundland and Labrador. The award was in honour of Cox and Palmer’s commitment to the commercial real-estate industry association. award was named Company of the Year in the annual Industry Awards held by the Wednesday night, for its Awards of excellence were also presented to the Natural Resources Building in the government building category, and to the Avalon Mall in the regional shopping centre category for excellence in property management, operations, resource conservation, environmental awareness, leasing and building design. Service Master Clean was given the Pinnacle Award for customer service, while Stantec earned the Pinnacle award for innovation for the new Metrobus Terminal. Kim Saunders was honoured with the President’s Award, presented to someone demonstrating exceptional leadership in serving association members. Congratulations all.

St. Michael’s Printshop is undergoing some business-savvy changes. The shop has hired Caroline Clarke as the new business manager. Mike Connolly, now the studio manager can now focus on programming and the studio space. Clarke’s first priority has been to renovate and reinstate a gallery space at the printshop which will be launched with a Members Exhibit from May 18 to June 15.

2 Words. Pillowtop Mattress! Welcome Back to the Greenwood Inn and Suites. All the comfort, convenience and quality you’ve come to trust, along with new improvements including pillowtop mattresses and LCD flatscreen televisions in every guestroom. Call to book your reservation today!

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APEC Major Projects Event 2013 this June The Atlantic Provinces Economic Council (APEC) is holding its 6th annual Major Projects Event in June 2013. Urbanization will be one topic of note at the annual conference which will include a briefing by APEC economists on the projects in this year’s Major Projects Inventory (MPI); and presentations by business leaders currently involved in large regional projects. The 2013 edition of the MPI will cover over $100 billion of potential investment activity in Atlantic Canada. For more information visit http://www. apec-econ.ca/

Mapguide launched by St. John’s and National Geographic Looking for a spot to perch this summer? Check out the The National Geographic Eastern Newfoundland Geotourism mapguide. The new guide and website were launched recently at a ceremony at the Quidi Vidi Village Plantation. The City of St. John’s partnered with National Geographic on the two-year project which includes 800 points of interest on historic, cultural and natural landmarks, events, artisans, and attractions that capture the region’s unique character and beauty. The Eastern Newfoundland area designated for the map stretches from the outer boundaries of Terra Nova National

Employees of Shea Contracting, Robert Allen and Bob Fleming, drove through a green ribbon at the weight scales and gladly accepted Curb It recycling t-shirts, baseball caps and toques as token of appreciation for being the one millionth customers since the current weigh bill system was introduced in 1991. – Photo by the City of St. John’s

Park to the Burin Peninsula and Bonavista Peninsula to St. John’s, including communities, private and public lands. Find out more at www.nlgeotourism.com.

More than a million served The Robin Hood Bay Waste Management Facility has served its one millionth commercial customers. Just before noon on May 7, 2013 a truck belonging to Shea Contracting, a

renovation company in St. John’s, passed over the weight scales at the Robin Hood Bay Waste Management Facility and received a weigh bill numbered 1,000,000. Commercial and municipal waste haulers can dispose of garbage, bulk metal, concrete, recyclables and other waste at the Robin Hood Bay Waste Management Facility.

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industry news Local researcher published internationally on rural NL work study A study of older workers in rural Newfoundland and Ireland and how they perceive the quality of professional life has been published internationally in Human Relations. The Nuanced Nature of Work Quality: Evidence from Rural Newfoundland and Ireland, was co-authored by Dr. Gordon Cooke, associate professor of industrial relations at Memorial University’s Faculty of Business Administration. The study showed that participants tended to view the broad role of work in their lives rather than focus on a specific job. Second, this study shows that the role of work in their lives can be far less important than other factors, like family and location, for some of these older, rural individuals. Conducted between 2009 and 2010, the research project focused on individuals over 40 years of age; information was

gathered from 88 rural workers in Newfoundland and Ireland. They concluded that factors such as age, family status, gender, local labour market conditions, proximity to family and the ancestral home, community vibrancy and

Proud to be recognized as one of Ramada Worldwide’s best hotels…Twice! For luncheons, events, meetings, seminars, or a great night’s sleep, give us a call. We’re your best choice.

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lifestyle preferences all play an important role in determining workers’ satisfaction with their professional lives. Human Relations is an international, peer-review journal that publishes original research focused on advancing the

Business News JUNE 2013

ramadastjohns.com

understanding of social relationships at and around work and work organizations.

100 women dig into their pocketbooks A newly formed philanthropist organization, made up of 100 local women, means bigger donations for local charities and a sense of community from a group who would otherwise donate small amounts on their own. The project, called 100 Women Who Care, allows people to make smaller donations add up to a big impact for local charities. Members of the group can each nominate and advocate for the organization they believe should receive a pot of donations made by the other 99 women at the event. Aside from making a donation to a worthy cause, the participants learn about other organizations doing work in the community. The local chapter was formed this April and this year will raise more than $40,000 for local charities in a span of four hours. For more information on this initiative or to sign up visit www.100womenstjohns.com

For more information on the Atlantic Trades Business Seal Program, visit the program’s website at: www.atbseal.com

BMO says NL economy “consistently strong” A recent report by BMO highlights this province’s continued business and consumer confidence. The report shows that construction and capital investment activity are key economic drivers in the province in recent years, and growth is expected to remain solid this year.

Investment in the oil and gas sector is expected to increase by 83 per cent as construction of the Hebron project ramps up. The report also highlighted that the jobless rate sits near a record low, and that average weekly earnings growth is also strong, supporting personal incomes and consumer spending.

SUSTAINABLE PACKAGING SOLUTIONS

From swinging a hammer to signing cheques Federal and Provincial officials have announced a new program to help tradespeople to become businesspeople too. The Atlantic Trades Business Seal Program will be available in Atlantic provinces and will provide tradespeople with the opportunity to supplement their trade certification with business credentials to help them start and expand their businesses or move into managerial roles within an existing company. The Atlantic Trades Business Seal will complement the Red Seal endorsement, which is accepted across Canada as an industry standard of excellence for the skilled trades, and will be transferrable across all Atlantic provinces. In this province College of the North Atlantic will offer the new suite of programs which will enhance the credentials of certified journeypersons. The program will include five standalone modules (150 hours of study) in the areas of operations management, business planning, marketing and sales, financial management, and human resource management.

Norampac - Newfoundland a Division of Cascades Canada Inc.

www.norampac.com

Business News JUNE 2013

709 747-1200

A MESSAGE FROM NL OFFSHORE PRODUCERS & EXPLORERS

New opportunities. Safety is where it starts. “The work we’re doing now is setting the stage for the future.”

In the oil and gas industry, safety is built from the ground up with every project. New technology is extending the life of existing fields in ways that weren’t possible just a decade ago. New career opportunities are still emerging. Offshore and onshore, the future of the industry is bright.

- Michelle Squires Facilities Engineer, Suncor Energy

To learn more, visit CAPP.ca.

new members Research & Solutions

Bradley George, Owner / Labour Market Consultant 67 Parkhill Street St. John’s, NL A1E 6B2 PH: 709-690-1553 F:709-739-3562 bradleygeorge@researchandsolutions.ca

Ignite Media

Toby Barnes, Managing Director P.O. Box 14002, Stn. Manuels, 131 Conception Bay Highway CBS, NL A1W 3J1 Ph: 709-364-8764 tbarnes@ignitemediagroup.ca

Talon Energy Services Inc.

Susan Kennedy, Operations Manager 215 Water Street, Suite 301 St. John’s, NL A1C 6C9 Ph: 709-739-8450 F: 709-747-8401 Susan.kennedy@talonenergyservices.ca

Institute of Corporate Directors (ICD)

Al-Azhar Khalfan, Director of Marketing & Sales 40 University Avenue , Suite 602 Toronto, ON M5J 1T1 Ph: 416-593-7741 x 243 akhalfan@icd.ca

Upstream Solutions Incorporated (USI)

Rocket Bakery &Fresh Food

Doug Youden, V.P. Operations 9 Church Hill St. John’s, NL A1C 3Z7 Ph: 709-757-3707 F:709-757-3708 dyouden@upstreamsolutions.ca

Kelly Mansell, Owner/ Sales & Marketing Manager 272 Water Street St. John’s, NL A1C 1B7 Ph: 709-738-2011 F: 709-738-2088 kelmansell@gmail.com

Golf Town

Baystar Catering

Randy King, General Manager 50 White Rose Drive St. John’s, NL A1A 0H5 PH: 709-576-5810 F:709-576-7295 rking@golftown.com

Millie Foley, Owner 130 EastbourneCr. St. John’s, NL A1A 5Y6 Ph: 709-576-2297 milliefoley@bellaliant.net

Hair Solutions

Tony McGrath, V.P. of Consulting 169 Water Street, Suite 200 Delgado Building St. John’s, NL A1C 1B1 PH: 709-631-0795 Tony.mcgrath@ambirsolutions.com

Valerie Wicks, Owner 10 Elizabeth Ave St. John’s, NL A1A 5L4 Ph: 709-701-3054 F:709-745-0122 valerieawicks@gmail.com

Brian Head & Associates

Brian Head, Owner 66 Kenmount Road, Suite 300 St. John’s, NL A1A 5J7 Ph: 709-738-7244 F: 709-738-0700 brian@brianheadandassociates.com

Ambir Solutions

Exit Realty on the Rock Martin Byrne, Realtor 25 Kenmount Road St. John’s, NL A1B 1W1 709-579-6667 martinbyrne@nlhouses.com

Morgan Sculpture Inc. – The Newfoundland Bronze Foundry

Morgan MacDonald , Director & Owner / Operator 19 Airport Heights Drive St. John’s, NL A1A 4W8 Ph: 709-765-6366 info@morgansculpt.ca

JRG Consulting Services

Customized Fund-Raising and Promotional Products Johanna Guy Ryan , Account Executive P.O. Box 1696 Bonavista, NL A0C 1B0 Ph: 709-687-1489 jrg@jigspuzzles.com

PMCS Consulting

Stephen Campbell, Partner 30B Cookstown Road St. John’s, NL A1C 4G8 Ph: 709-769-6632 s.campbell@consultpinto.com

Business News JUNE 2013

UPCOMING EVENTS IN JUNE

Lunch and Learn “Unconventional Oil and Gas Resources”

Phonse Fagan, of A.J Fagan Consulting, will talk about the revolution in oil and gas production known as the “shale gale.” You’ll learn the fundamentals of and the challenges facing shale oil and gas developments in North America and beyond. Date: Time: Cost: Location:

Tues., June 4 12:30 – 2 pm $35+HST member discount, $45+HST non member St. John’s Board of Trade Board Room 34 Harvey Rd., 3 Floor

Luncheon

Join Don Mills, chairman and CEO of Corporate Research Associates, as he speaks on the social, economic, and political challenges ahead for Newfoundland and Labrador. Date: Wed., June 26 Time: 12:30 – networking 1 pm - luncheon Cost: $42.50+HST member discount, $85+HST non member Location: Capital Hotel 208 Kenmount Rd.

will be and Team Canada Coach Pat Quinn, former NHL team ip, rsh de of Trade about lea speaking to the Board s. rie l some great sto dynamics, and will tel Wed., June 12 Date: Noon – networking e: Tim 1 pm - luncheon count, $65+HST member dis Cost: er mb $85+HST non me tel Newfoundland : Location Sheraton Ho Sq. ish nd 115 Cave Presenting Partner: RBC

Royal Bank

To register for these events please contact Wanda Palmer at events@bot.nf.ca or 726-2961 ext. 9

Business News JUNE 2013

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