July 2014 St. John's Board of Trade Business News by St. John's Board of Trade

Creating a Future for Pennecon

VOLUME 29, NUMBER 6, 0834-2014

JULY 2014

One Port.

Million Tonnes of Reasons.

There are any number of reasons why this port has such a good reputation. But commitment of our workforce tops the list. The men and women of the Port of St. John’s are integral in moving your product to its final destination, as expediently as they can. With unmatched transit times and superior access to modern distribution networks, our skilled and stable workforce along with our cluster of committed industry partners are in it for the long haul. In short, making St. John’s your primary port of call simply makes sense. With over 500 years of experience, our people know how to support you, your passengers and your cargo. Sheltered, connected and flexible, the Port of St. John’s is your port for marine transportation industries. Go online or call us today to learn more about how the Port can work for you.

One Port. One Focus.

www.sjpa.com

THE ST. JOHN’S PORT AUTHORITY One Water Street, St. John’s, NL, Canada Tel: 709.738.4782

TS TS TS TS CONTEN CONTEN CONTEN CONTEN TS TS TS TS CONTEN CONTEN CONTEN CONTEN Business News is a monthly publication of the St. John’s Board of Trade. Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade. Articles and criticisms are invited, but opinions expressed by contributors do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions. Editor: Printed by: Layout:

Kristina George British Group of Companies Roxanne Abbott

COVER STORY CHAIR’S MESSAGE FEATURES Policy Matters Around the Board

ST. JOHN’S BOARD OF TRADE EXECUTIVE

MEMBERSHIP

Sharon Horan Chair Kim Keating Senior Vice-Chair Des Whelan First Vice-Chair Dorothy Keating Second Vice-Chair Denis Mahoney Immediate Past Chair Derek Purchase Secretary-Treasurer

UPCOMING EVENTS

2 3 6 11 17 22 28

BOARD OF DIRECTORS Andrea Stack Paddy Phillips Craig Ennis Janis Byrne Jim Fallon Kim Sparkes Kevin Peters Fabian Connors

Is your office healthy?

STAFF Nancy Healey Chief Executive Officer Manager of Finance and Compliance Jennifer Chaytor Lori Coleman Business Affairs Manager Margie Davis Executive Sales Director Kristina George Communications and Advocacy Specialist Rhonda Tulk-Lane Policy and Advocacy Specialist Wanda Palmer Director of Sales and Member Fulfillment Jackie Bryant-Cumby Member Relations Administrator Erika Stockley Mentor for Labrador Northern Opportunities Kristen Lyver Be the Boom Marketing Coordinator St. John’s Board of Trade 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: (709) 726-2961 Fax: (709) 726-2003 E-mail: mail@bot.nf.ca Website: www.bot.nf.ca

Winner of the 2014 Business Excellence Award for... ”Customer Service and Reliability”

CLEAN MATTERS

Healthy Office Cleaning Programs ServiceMaster Clean offers a full range of cleaning services that will help to keep your office healthy and productive. Whether it’s providing regular janitorial cleaning services, carpet maintenance, fabric furniture cleaning, sanitizing work stations or using environmentally friendly products, we understand the power of a clean and healthy work environment.

709.747.6268 smcleanstjohns.ca Business News JuLY 2014

Creating a future at Pennecon By Sarah Constantine-Layman

ewest and coolest province. It’s a title we, as Newfoundlanders and Labradorians, are proud to own. Like the land we call home, the people of Newfoundland and Labrador are rich with energy and promise, fuelled by recent growth, economic prosperity and historical accomplishments. Ask any Newfoundlander and Labradorian – adult or child, man or woman, here or abroad – and they’ll know at least a little something about our resource riches. The Hebron Project, the Long Harbour Processing Plant, the Lower Churchill Project, White Rose Extension, the impressive list goes on. Indeed, the story of these megaprojects is one we’re all familiar with. But the protagonist in this story is the strong, silent type. Pennecon Limited is a force in the construction industry, boasting 1,400 employees in three divisions: heavy civil,

energy and real estate. Currently, they’re involved in all of the above-mentioned projects, and others to boot. With 40 years of history under their belt, accolades that include one of Canada’s Best Managed Companies, and a safety record that features over one million person hours lost time incident-free, Pennecon has a great deal of which to be proud. The thing they’re most proud of, though? “We’re continuing to create a future at Pennecon,” said David Mitchell, newly appointed Chief Executive Officer. “A future for our employees, the communities where we work and live, and the construction industry in Newfoundland and Labrador.” Pennecon Limited is about as homegrown, purebred Newfoundland and Labrador as you get. Put them on the list next to toutons, puffins, the Downhome Magazine, and bakeapple jam. They’ve worked on some of the largest scale, cutting edge, and economically impactful projects we’ve seen in the past decade. And, they’re poised to continue their track record of injecting jobs, economic value, and charitable contributions into the province. Perhaps that’s why localization is so important to Pennecon – because it’s such a uniquely Newfoundland and Labrador business. Or perhaps localization is so important to Pennecon because, simply put, it makes good business sense. “Newfoundland and Labrador is a province intricately tied to its natural resources. It makes sense that we, the people, should benefit from them. That’s why we’re keen to keep the work in the hands of Newfoundland and Labrador companies, like Pennecon,” said Mitchell. By forming partnerships with other local companies, Pennecon is able to capitalize on large-scale developments when they’re ongoing and ramp down accordingly to be right-sized for smaller projects in the future.

David Mitchell, P.Eng., CEO, Pennecon

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“We will continue to form strategic alliances with local companies and suppliers so that we can collectively participate in the megaprojects that are fueling our economy,” said Mitchell. David Mitchell, like the company he oversees, is a true-blue Newfoundlander and Labradorian. Hailing from Lewin’s Cove on the Burin Peninsula, David comes from a hard working family of deepsea trawler fishermen. He holds a Masters Degree in Engineering from Memorial University of Newfoundland, is currently pursuing an Executive MBA from Queen’s University and has over 20 years of experience in the construction industry, both locally and abroad. For David, creating a future for this province he calls home is what it’s all about. “Keeping work here, with local companies and local employees is not only important for Pennecon and like-minded businesses, but also for the people of this province,” he said. With plenty of work on the books and a bright economic forecast, Mitchell and his 1,400-strong team are doing just that. And it’s his intention to ensure the work continues to be done the Pennecon way: with health, safety, environment and quality at the forefront. Pennecon is proud to draw cultural inspiration from Newfoundland and Labrador. “Pennecon is a place where employees enjoy coming to work. We’re a company that is welcomed by the communities in which we operate. And, we’re a service provider our customers trust,” said Mitchell. Just as it draws upon Newfoundland and Labrador’s natural resources and culture to fuel and inspire its business, Pennecon also pumps back into the province economic wealth, sustainable employment opportunities, and charitable donations. No doubt, Pennecon’s momentum on current projects like Hebron, Long Harbour, and the Lower Churchill Project, as well as what’s in store in the future, will contribute to the positive energy felt by the residents of Canada’s newest and coolest province. Sarah Constantine-Layman is the Corporate Communications Manager at Pennecon Limited. She can be reached at 782-3404 or sarah.constantine@pennecon.com

Chair’s message

Get connected N

ewfoundland and Labrador has one of the oldest and most rapidly aging populations in the country and it is the only Canadian jurisdiction to have experienced fewer births than deaths for the past two years. While there has been some slight growth in population numbers in recent years due to in-migration, Statistics Canada says the population of Newfoundland and Labrador declined in the first quarter of 2014 by 1,500 to a total population of 525,400. What is even more concerning is over the next 20 years this province is the only Canadian jurisdiction forecasted to experience population loss. These trends are occurring during one of the most prosperous phases in the province’s history. New job opportunities have been increasing as a result of a flourishing economy and major project developments. The growing number of workers who are leaving the labour force for retirement are also contributing to an increasing number of job vacancies that need to be filled. The result is that employers across all sectors are finding it increasingly difficult to find and keep the skilled workers they need. In order to sustain the boom we are now experiencing, and ensure this province continues to prosper for generations to come, we need more people. If we cannot fill jobs, we lose employment income. Businesses will lose economic opportunities. Government will lose tax revenues they use to pay for important services, such as health care, education and social programs. Part of the strategic plan for St John’s Board of Trade this year is growing our population. To fulfill this mandate we plan to launch two initiatives that will help the growing labour shortage in this province by connecting immigrants and students – both our own and those from other countries – with the many job opportunities that exist in this province. The Connector Program is a simple, yet highly effective referral process that

connects businesses and organizations with immigrants looking for a job. The program is helping fill labour gaps in other jurisdictions across Canada. Just look to Halifax. For the past 10 years, the Halifax Connector Program has helped businesses connect with pre-qualified, skilled labour while providing immigrants with professional contacts and meaningful employment. In the past three years the Greater Halifax Partnership reports 696 connectors, 529 connectees and 234 jobs directly linked to their program. The result is that newcomers have now successfully settled in Halifax, established careers and are now raising families. As I wrote in my last column, we desperately need more people to call Newfoundland and Labrador home. We think having a Connector Program locally will be an innovative and practical approach to retaining the immigrants that do come here. Newfoundland and Labrador ranks ninth, just above Prince Edward Island, in terms of the share of international migrants that moved to the province, attracting just 0.7 per cent of all international migrants moving to Canada. Our record of keeping them here is even more abysmal so as a province we need to improve our record on attracting and retaining immigrants. The Board of Trade has joined forces with the City of St. John’s and the Newfoundland Strategic Development Agency and are now working out the details of what will be known as the St. John’s Connector Program. Stay tuned. Going right along with this the Board is finalizing the details of a Student Scope program that will connect postsecondary students with member industry professionals. Often you hear that postsecondary students find it difficult to break into the labour market when they graduate. We all know that connecting with a potential employer or industry professional is not always easy. This is even more challenging for international

“As a Board, we recognize that growing the population won’t happen overnight. ”

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Chair, Sharon Horan students who come to Newfoundland to study. It is imperative that we support these students and do everything we can to keep them here in Newfoundland and Labrador so they can contribute to our population growth and our economic success. We must retain our local talent, but we also need to keep the international students who are graduating from our post-secondary institutions. They already know the wonderful things this province has to offer and many would be willing to stay but finding employment is critical to this happening. This program will help students gain exposure to the St. John’s business community. Our goal is to build relationships between students and our members by having these students attend our events and our team of Ambassadors will act as mentors to these students. This program has the potential to be a win-win for everyone, because as business owners and entrepreneurs, we all understand the importance of connections and partnerships. As a Board, we recognize that growing the population won’t happen overnight. But we can’t stand by and watch our students move elsewhere and potential immigrants choose Manitoba, Saskatchewan or any other Canadian jurisdiction. Let’s do all we can to ensure they choose Newfoundland and Labrador.

business leaders inducted into JA Hall of Fame

our more of the province’s outstanding business leaders were recently inducted in the Junior Achievement Newfoundland and Labrador Business Hall of Fame.

Chris Collingwood

from the Sea Campaign. As a longstanding supporter of many charitable organizations, Collingwood has done much to strengthen the community. He has been recognized by the Society of Fundraising Executives as an outstanding individual and he is a recipient of the Queen’s Diamond Jubilee Medal.

Fraser Edison

in the world of high resolution radar applications for ice navigation, oil spill detection, wave and current measurement and marine security. As a founding member of the Newfoundland and Labrador Ocean Industries Association, former president of the St. John’s Board of Trade, former chairman of the Genesis Centre Selections Board and past chair of the St. John’s Airport Authority, Edison has demonstrated his commitment to the development of business in this province. For over 30 years, Edison has been a supporter of Easter Seals and its predecessor organizations. He is a member of the St. John’s Rotary Club and a recipient of the Queen’s Diamond Jubilee Medal and the Canada 125 Award.

Bill Mahoney

Chris Collingwood is chairman and CEO of Baine Johnston Corporation and president of Cape Harrison Marine Group. Baine Johnston Corporation has roots dating back to 1780 and has evolved from its early operations in the fishing industry to one of the largest privately-owned businesses in the province. Baine Johnston Corporation is active in commercial and industrial real estate and Leon’s Furniture Ltd. Franchised Operations for Newfoundland and has investments in a number of other provincial companies. Cape Harrison Atlantic is an Atlantic Canada-based marine service company providing shipping, ship management, vessel support services and other marine services to the offshore industry and the Come By Chance Oil Refinery. Collingwood serves on the audit committee of the Newfoundland and Labrador Centre for Health Information and has been a board member of a number of Newfoundland and Labrador companies. He served on the audit committee of Barclay’s Bank of Canada and is a past public director of the Investment Dealers Association of Canada. Chris was also a member of the selection committee for the Investment Industry Association of Canada Hall of Fame 2013-14. He is currently actively engaged as co-chair of the Home

Fraser Edison began his entrepreneurial endeavours in 1982 when he and his partners acquired Concrete Products. That move led to over 25 years of strategic business decisions – many related to non-traditional technology and knowledge-based developments. Concrete Products provided the foundation for the ConPro Group, an entity formulated to facilitate diversification of its interests in oil and gas. Under Edison’s leadership, the ConPro Group demonstrated innovation in transitioning from a single enterprise with revenues dependent on a single resource-based industrial commodity (concrete) to a group of interdependent companies founded on innovative technologies. Perhaps, the most significant innovation was the voyage data recorder (VDR), the maritime equivalent of the aircraft black box. As president and CEO of Rutter Inc., Edison has successfully managed the company through periods of rapid international expansion as well through extremely challenging times. Today, with the recent acquisition of a German-based, radar technology entity, the company remains recognized internationally for product quality and thought leadership

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Bill Mahoney is the owner of a group of companies in Newfoundland and Labrador related to the real estate and tourism sectors. He is president/owner of Regal Realty Ltd, a St. John’s-based commercial real estate company, and the Murray Premises Hotel Inc. Mahoney began his ventures in real estate in 1992 and continues to pursue new opportunities in this growing sector. His early entrepreneurial pursuits focused on emerging technologies in the communications sector. For over 25 years, he was immersed in the development and expansion of cable television. He is the former owner and president of Community

Continued on page 20...

ST. JOHN’S BOARD OF TRADE

Hunt’s behind the boom. Transport By Kristen Lyver

n 1989, Hunt’s Transport Limited was established with a clear mission “provide exceptional customer service and achieve customer satisfaction.” Adhering to this high standard of service has helped Hunt’s to thrive as a successful company while continuously working as a team to provide the safest working environment possible and to service and satisfy customers. With 50 trucks, over 200 regular and multipurpose trailers, 100 employees, a Branch Terminal in Cambridge, Ontario, and this year celebrating 25 years in operation, Hunt’s Transport and its team has a lot of be proud of. “The boom has given us the opportunity to grow and expand our operations. We’ve been able to expand our team, our area of expertise, adding heavy haul and over dimensional loads, full project management, move to newer and bigger locations, as well as provide more opportunities for employment,” says President Greer Hunt. Greer also gives great advice to anyone seeking employment and notes, “we are always recruiting skilled drivers and I encourage anyone seeking this career to check our website for information. Stay open minded, challenge yourself, set, reach, and strive to achieve your goals; remove “no” and “can’t do” from your vocabulary – anything can be done if you put your mind to it”. Hunt’s Transport has tremendous growth to celebrate. With a recent acquisition in Cambridge, Ontario, they have now grown this location to a 420,000 sq ft

warehousing facility, with an adjoining 30 acres of yard and lay down space, serviced by a daily rail spur line direct to the facility. This rail spur has proven to be a major asset and caters to one of Hunt’s major North American customers, transporting oversize or bulk freight from the US to the Cambridge facility for furtherance to the Maritimes, and Newfoundland and Labrador. Hunt’s Transport have also expanded their joint ventures with partnered companies, and expanded into Happy Valley-Goose Bay with a laydown yard and office space,

in preparation for the Muskrat Falls mega project. This is in addition to their existing secure laydown yard and office facilities in Argentia, situated for the offshore projects. HTL maintains a broad customer base resulting in international business opportunities, all of which has helped grow their fleet and services into the USA and abroad. How does Greer Hunt plan to keep Hunt’s Transport Ltd. booming? “Surround yourself with a great team, continue to offer optimal service and pursue all opportunities for growth.”

For more information about Hunt’s Transport Limited visit them online at http://www. huntstransport.com/ or contact them by phone at 709-747-4868, or toll free at: 800-5631010. Kristen Lyver is a fourth-year Bachelor of Commerce (Cooperative) student at Memorial University of Newfoundland and currently the Board of Trade’s Be The Boom Marketing Coordinator. If you have a BOOM moment, big or small, to share with Kristen, or you’d like more information on how to Be The Boom you can reach her at intern@bot.nf.ca.

Business News JuLY 2014

Sailing through the Decades with O’Brien’s Whale and Bird Tours

’Brien’s Boat Tours first began in 1985 after brothers Joe and ST. JOHN’S BOARD OF TRADE Loyola O’Brien foresaw the looming closure of the cod fishery and had to find an alternate way to make a living from the sea. Their love of the ocean and knowledge of the natural surroundings led them to offer guided tours to the Witless Bay Ecological Reserve aboard their refurbished fishing vessel the Rob and Rand. Operating under the name Bird Island Charters, they were the first boat-touring company to operate out of Bay Bulls, Newfoundland. Their great service, emphasis on safety, and unique brand of entertainment and knowledge, quickly attracted a growing number of visitors to the O’Brien’s tours. Joe and Loyola soon added two 46-foot passenger vessels, the Atlantic Puffin and Atlantic Whaler, to give visitors an even more comfortable experience. In 1996 the family-owned and operated company changed its name to O’Brien’s Whale and Bird Tours Inc. In that same year they constructed an oceanfront chalet which serves as a gift shop, ticket venue and restaurant, the Sailor’s Galley. In that same year they also added a shuttle service from St. John’s and conducted a major refit of the two passenger vessels with improvements to safety and passenger service. In 2002 a second boat tour was added, the Coastal Adventure Tour aboard the Kingfisher. This 90 minute excursion offers a more intimate experience of the ocean, while getting a whale’s eye view of the ruggedly beautiful coastline. Humpback

whales, towering sea stacks, cascading waterfalls, 10,000 year old icebergs, caves and a natural wave powered geyser are just some of the sights to see. In 2005 O’Brien’s opened a second gift shop, O’Brien’s Boutique located in historic downtown St. John’s. The shop offers a variety of locally handcrafted souvenirs and giftware and also serves as a ticket venue and pick up location for O’Brien’s Whale and Bird Tours. 2011 was a big year for O’Brien’s as they introduced their brand new vessel, the Atlantic Puffin. This new 50 feet long and 22 feet wide vessel provides a stable and enjoyable ride for all ages. After 27 years of serving visitors and locals alike the new Atlantic Puffin was designed specifically with the O’Brien’s customer in mind. Every passenger has unobstructed views of the millions of seabirds, whales, icebergs and geology the area has to offer. The Atlantic Puffin offers a fully enclosed, heated cabin, canteen, bar and restrooms and is wheelchair accessible. 2014 is a year of celebration at O’Brien’s as they are celebrating their 30th anniversary as a boat tour operator in Bay Bulls, Newfoundland and they pride themselves on creating memories for guests that last a lifetime. Throughout the last 30 years O’Brien’s Whale and Bird Tours has expanded into a multi service operation. They have continually improved their products, services and equipment with their customers in mind. Their vessels offer each passenger the opportunity to enjoy

unobstructed views of the Humpback Whales, Atlantic Puffins, icebergs, natural seascapes and seabirds. From May to September each year they offer an Award Winning Boat Tour, Coastal Adventure Tour, Sailor’s Galley Restaurant, two gift shops and shuttle service. Private group bookings and packages are also available. For more information on how you can get out on the open sea with O’Brien’s Whale and Bird Tours call Kate at 1(709) 7534850, or toll-free at (877) 639-4253. Visit O’Brien’s online at www.obriensboattours. com . Contact info for Kate Jewer, Marketing Manager O’Brien’s Whale and Bird Tours: 1(709) 753-4850 Toll-Free (877) 639-4253 www.obriensboattours.com kate@obriensboattours.com

Business News JuLY 2014

EXPLORE SCANDINAVIA WITH THE ST. JOHN’S BO ARD OF TR ADE Oct. 16 - Oct. 26, 2014

4 1 y l On

! t f e l s seat

Visitors will discover four of Scandinavia’s most intriguing countries on this eleven day tour. You will explore, overnight on a cruise, travel by train and enjoy many main attractions.

$4240 (Members only) Per person base on double occupancy Round-trip airfare from St. John’s. (includes air, hotel and breakfast meals) * Non member rates available

Contact Wanda Palmer for more information Phone: 726-2961 ext. 9 Email: events@bot.nf.ca

ambassador column Ambassador Janine Browne

s an ambassador with the St. John’s Board of Trade I have been able to grow my professional network and networking skills exponentially. I am currently in my second year-term with the St. John’s Board of Trade Ambassadors’ Committee, originally joining when I took on the role of Director of Sales with the Courtyard by Marriott St. John’s. In my role with the hotel, I am committed to the highest level of guest satisfaction which has ultimately been the underlying theme of the Ambassadors’ Committee; making sure that members are happy and satisfied with their membership, network-

ing opportunities and advocating on their behalf. One of the things that I have enjoyed the most about being a part of this committee has been connecting with existing ambassadors and welcoming new ones, they have unique skills and incredible personalities. The ambassador team is an outstanding resource for all members who are looking for more information about the Board or who are looking to connect with other members. Do not hesitate to reach out to an ambassador to help you make the most out of your membership!

Janine is the Director of Sales with the Courtyard by Marriott St. John’s. She is passionate about exceptional guest experiences and working with clients to meet their accommodation and event needs. For more information contact Janine at 709-752-6914 or jbrowne@courtyardstjohns.com

Ambassador Nichole Tetford

he St.John’s Board of Trade Ambassador Program is a phenomenal opportunity for business professionals to get connected, gain valuable insights and become empowered. I am a firm believer of the motto, “knowledge is power.” The Board of Trade provides businesses young and old, large and small the opportunity to network.

Networking is a key component in gaining insights on the business opportunities which surround us. Networking brings forth new relationships, new relationships which spark intuitive conversations, which generates vision and formulates action. This action facilitates business growth to flourish and sustain our local economy. We know that networking is advantageous, however it is human nature to hesitate to engage with the unknown. As a young business graduate the thought of networking was foreign and intimidating. The Board of Trade team encouraged me to open my eyes to new opportunities, point out local successes,

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Business News JuLY 2014

and lend a helping hand to acquire the resources I needed to establish myself in this vibrant economy. Not to mention, they know how to throw a mean mixer! I am a proud Newfoundlander who is beyond blessed to have entered the workforce at a time when Newfoundland Labrador is “booming.” The economic engineering of Newfoundland Labrador is revving into high gear, and we are the BOOM!. It is a gratifying opportunity to serve on a committee who find purpose in their work, a passion for their people and unwavering pride for this province. This has been an enriching journey and I look forward with great optimism to the road ahead.

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CAA Atlantic: Hitting the pavement in Newfoundland and Labrador

But CAA is much more than just a tow truck. t’s no secret that Newfoundland is on Whether it’s exclusive offers from the world’s the rise – the economy is strong and leading travel suppliers, savings on insurance businesses are growing. CAA has served products or discounts at local retailers, CAA is Members in Newfoundland for decades from helping members maximize their dollars and the mainland, but since the opening of our make the most of their Membership. St. John’s branch in 2011, we have been We have established CAA Rewards able to bring an enhanced level of service Partnerships with a number of local and value to our Members. Our focus now businesses – is on expanding Jungle Jim’s, Quidi relationships Vidi Brewery, the with local Johnson GEO Partners across Centre, City Tire the province and Auto Centre, and finding and East Side opportunities for Mario’s just to new rewards and name a few – to savings. create additional The Trans-Canada benefits for Highway accounts Members. CAA for more than 900 Members in kilometres of road all corners of in Newfoundland, Newfoundland so it’s little wonder that when CAA’s St. John’s Branch: L-R Lauralana Dunne, Angela Pickett, and Labrador have access to savings many people Jeannine Chiasson, Marcy Kenny, Michelle Joyce, Marlene and specials think of CAA, their Smith, Ted Davis. Missing from photo – Sheldon Mullins, at restaurants, first association is Linden Foster and Jennifer Brett retailers and tourist to the industry’s destinations. leading roadside Our CAA e-Store allows Members to take assistance program. And rightfully so. CAA advantage of offers from the comfort of their helps put Members back on the road in all home or convenience of their mobile device. corners of the province; just this winter, from CAA also represents Member interests December 2013 to March 2014 we answered through advocacy efforts and community 2,127 Roadside Assistance calls from the contributions. In 2014 alone, CAA has: Avalon Peninsula area, for issues ranging from flat tires and empty gas tanks and tows to • Donated $2,500 to the Janeway Children’s freeing cars stuck in driveways and roadways, Hospital Foundation and $25,000 to the plus everything in-between. IWK Foundation thanks to a collaborative

effort with CAA Rewards Partner, Jungle Jim’s, through our Big Taste of Spain fundraiser. • Held the Great Battery Roundup, an annual initiative to collect old vehicle and marine batteries and process them for recycling. Working with CAA Rewards Partner City Tire and Auto Centre, we expanded this program to include nine collection sites across the province. • Hosted the annual “Day of Giving” blood clinic with Canadian Blood Services, including locations in St. John’s and Corner Brook. Additionally, CAA saw increased participation from Newfoundlanders during the Worst Roads campaign this year. This annual campaign offers citizens the opportunity to vote for the worst roads in their region, and send a strong message to politicians about the declining state of roads and why it’s important to repair them. This year, two roads in the province were voted into the list of top ten Worst Roads in Atlantic Canada: the Trans-Labrador Highway in Forteau and Pleasantview Avenue in Paradise. CAA is one of Canada’s largest and most trusted not-for-profit, consumer-based organizations. We serve over 210,000 Members across the four Atlantic Provinces, and are happy to report that this includes more than 8,000 Members in Newfoundland and Labrador – a number that continues to grow each year. Our Members can reach us by phone, signing into their online account, by using the CAA App or stopping in to our CAA Member Service Centre at 55 Kelsey Drive in St. John’s.

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Tel: 364-8251 • Fax: 364-3134 • www.reeferrepair.com • 172 Glencoe Drive, Mount Pearl, NL A1N 4P7 Business News JuLY 2014

Esso Business Card Program 3.5 cent per litre discount The Canadian Chamber of Commerce and Imperial Oil are pleased to offer the Esso Business Card Program to all Chamber members and Chamber member employees*. Each Chamber member or member employee* may enjoy:

 3.5 cents per litre fuel discount off the retail posted pump

   

price purchased in Canada at Esso-branded service station;  Detailed monthly invoice;  Esso has the largest retail network across Canada with over 1850 locations to serve you;  Cards restricted to fuel, oil, top-up fluids and car wash;  Personalized identification may be printed on each card and the invoice; Esso has the largest car wash network in Canada with over 600 locations; Speedpass  - the fastest way for your vehicles to fuel up and go at Esso Esso Extra or Aeroplan Miles – details at EssoBranded service stations. Tiger Express and On the Run locations throughout Canada with services on site such as Tim Hortons, Royal Bank cash machines and car washes.

To apply, member companies are to complete the attached Esso Business card application and member employees are to complete the attached consumer application. Please fax all applications directly to the program coordinator listed below or go to http://www.essofleetoffers.com/CHAMBER to complete an online application. Please ensure the application(s) are completed in full to assist in the processing. Richard K. Sauve Imperial Oil P.O. Box 1042 Almonte, ON K0A 1A0

Email address / essofleet@sympatico.ca Phone 613-256-8323

Fax 613-256-5009 * Trademarks of Imperial Oil Limited. Imperial Oil, licensee.

 Trademark of Exxon Mobil Corporation. Imperial Oil, licensee

* Individuals participating in the Canadian Chamber of Commerce employee program must purchase a minimum of 2,000 litres annually

rs e rs e rs e rs t t t t t t a a a m m m y m atte y y y polic polic policy m polic m atte rs p o l i c y m atte rs p o l i c y m atte rs p o l i c y m atte rs p o l i c y m at Municipal Board engaged and monitoring Roadmap 2021 n December 2011 the City launched its Roadmap 2021: a Strategic Economic Plan For St. John’s. With 6 goals and 53 action items the strategy aims to lay out a plan for the citizens of St. John’s to own their future. We are watching with interest how this roadmap progresses.

Photo Credit: City Hall - City of St. John’s – K. Bruce Lane

How welcoming is our City? We are pleased to see that the City of St. John’s has launched a Local Immigration Partnership (LIP), an initiative that aims to improve integration of newcomers as well as to strengthen the City’s ability to attract newcomers. For more information on the Board’s involvement in LIPS contact Erika Stockley @ 726-2961 (ext 116). Bringing City Hall to local businesses On June 3 members of City council, City staff and the board heard first-hand from local business owners on what it is like doing business in the City. This is the board’s second business familiarization tour, a tour that provides a platform for the City and business owners to dialogue about issues which may be impediments to doing business in the City.

Photo Credit: Confederation Building – K. Bruce Lane

Provincial

Return to secret ballot he Board welcomes the introduction of legislation to return to the democratic standard of secret ballot votes for workers when they are deciding if they want to be unionized. The Board has worked diligently, respectfully and effectively over the past two years in this regard. We commend the government for this policy direction.

Year round flight to London Heathrow The St. John’s Board of Trade welcomes the announcement from Air Canada that it will offer year-round flights between St. John’s and London Heathrow beginning in October 2014. Board calls for 5,500 newcomers per year In order to sustain our current population the Board is calling on government to attract and retain 5,500 newcomers annually. This is a tall order considering that the province has only attracted 2,071 under the Provincial Nominee Program between 2007-2013. Stay tuned to hear more from the Board over the coming months on growing our population.

Advocating For You Federal Board concerned with moratorium on the Temporary Foreign Worker (TFW) program he board has sent a letter to the Honourable Jason Kenney, Minister of Employment and Social Development expressing concern on the moratorium of the TFW program in the restaurant industry. To read the letter visit http://www.bot.nf.ca/ correspondence.asp The voice of Canadian business Every two weeks for the next six months, in 15 minutes or less, the Canadian Chamber of Commerce presents the Voice of Canadian Business. You will be briefed on the events, people and policies affecting Canadian business. http://www. chamber.ca.

Photo Credit: Parliament Hill – Rhonda Tulk-Lane

Learn more about our policy committees & how to get involved: Rhonda @ 726-2961 (ext 3) / rtulklane@bot.nf.ca

Business News JuLY 2014

Visit: http://www.bot.nf.ca/volunteers.asp

2013 was busy for St. John’s harbour Port activity increases highlighted By Andrew Robinson

he St. John’s Port Authority’s annual general meeting highlighted what a busy year 2013 was for harbour activity. According to a speech made by the federal agency’s vice-president of development, there’s plenty of optimism about the future. “All indications are that port activity will continue to increase in the coming years, and whether that means further growth in the cargo or energy sectors or increased demand in the seafood industry, the port is internally keeping a steady course towards continued success,” said Bob McCarthy. Port activity increased substantially, with 1,601 vessels arriving in 2013 versus 1,316 the previous year - a 21.7 per cent increase. Most of that increase can be attributed to the offshore sector, where 1,027 vessel arrivals were reported last year. In 2012, there were 823 arrivals.

All figures mentioned for 2013 were the port’s highest within a five-year period. In terms of cargo, the port experienced a 20 per cent increase over 2012 1.7-million metric tonnes of cargo was handled in 2013. The offshore energy sector was again the driving force behind that increase, as the 718,232 metric tonnes of liquid bulk material handled at the port resulted in a 47.5 per cent increase over the previous year’s total. Cruise ship activity held steady in 2013. The 13,111 passengers who visited St. John’s via cruise ships was down slighty from the 2012 figure of 13,222. “Last year, we did lose a couple of large ships due to some wind,” said McCarthy. “It’s regrettable, but they come late in the season when they transit and then the weather can play a factor.” However, McCarthy said that with 23 vessels expected this year, it’s estimated anywhere from 27,000 to 28,000 passengers will visit the city in 2014. New wharf for harvesters More fish was landed in 2013 than in any other year within the last five, with 7,642 metric tonnes of product handled in St. John’s. The Pier 20 wharf

that accommodates most fishing vessels on the south side of the harbour is now in the process of being rebuilt. McCarthy said after the meeting that work will hopefully conclude in November. A review of the proposed reconstruction project took place after bids from last year exceeded the project estimate by $1 million. “What will happen is that we will have a new state-of-the-art facility for the fishing industry in place,” said McCarthy. The reconstruction project is expected to cost a little more than $4 million. The wharf was acquired by the former national harbours board in the 1960s and has never been replaced in the years since then. “In this case, we had to remove the structure. It just wasn’t salvageable.” arobinson@thetelegram.com Twitter: @ TeleAndrew Reprinted with permission from The Telegram.

Business News JuLY 2014

St. John’s and the North; Doing Business Together

he Labrador and Arctic Opportunities Initiative, now two years old, has been mainly focusing on guiding businesses through the intricacies of doing business in Labrador. As our name suggests, in addition to Labrador, we have recently expanded our efforts to explore Arctic opportunities for our members. The initiative is overseen by Erika Stockley, Mentor for Labrador and Northern Opportunities, as well as a committee led by Past Chair Denis Mahoney, consisting of individuals who have a vast and varied knowledge of doing business in the north. “We’ve hosted events focusing on Labrador aboriginal cultural awareness, aboriginal business, joint ventures, procurement, supply development and so forth,” says Board of Trade Chair Sharon Horan. “In the fall you can expect to see events such as transportation and logistics in Northern climates, land claims and Impact Benefits Agreements. The Board will continue to provide regular updates on major projects in Labrador and the Arctic, with a focus on access to supply chains and partnerships.” The Board has also led two successful delegations to the Northern Lights and Expo Labrador events. “These delegations give business hands-on experience, in-person introductions, and learning

opportunities with Labrador and Northern Canada,” says Horan. “We want to ensure that our members have all the tools necessary to succeed in business in Labrador and the North.” The Board also works closely with the Labrador West and the Labrador North Chambers of Commerce. “The Central Labrador business community has always had a strong connection to St. John’s,” says Sterling Peyton, President of the Labrador North Chamber of Commerce (LNCC). “The LNCC’s partnership with the St. John’s Board of Trade has certainly proven to be a winwin for both sides. Labrador businesses are interested in expanding into the Newfoundland market and abroad, and businesses located on the island portion of the province are recognizing that because of Labrador’s strong construction and resource development sectors, it is a prosperous region with incredible business potential.” Peyton adds: “In 2013, the LNCC established the Northern Exposure – Labrador Opportunity Conference and Trade Show in response to the interest expressed by island-based companies to learn more about the growing opportunities in Labrador. “From a business standpoint, Northern Exposure

aims to bridge the gap between Labrador and the island portion of the province. To date we have seen partnerships and much collaboration between the two regions, though many other opportunities still exist for companies in sectors including resource development, construction, food and beverage, services, safety and others.” The Board is also working on a project identifying potential opportunities in Labrador West. “We engaged, Viva Group, a local Labrador west consulting company to help us profile businesses, prepare a gap analysis and match-make,” says Mahoney. “With this project that the Board is doing with Viva, we can find out where the gaps in products and services are specifically,’ says Nancy Blundon, President of the Labrador West Chamber of Commerce (LWCC), “and there may be an opportunity for reciprocal business relationships to grow and thrive between LWCC members and Board members. We are very pleased to be working with the Board of Trade to develop positive business connections together. The LWCC has a mining forum upcoming March 18-21, 2015, which will further enhance the business opportunities in our region so keep your eyes open for more information on this event.”

To learn more about the Labrador and Northern Initiative, contact Erika Stockley at (709) 7262961 ext. 116 or email estockley@bot.nf.ca.

Business News JuLY 2014

New Sales and Service Concept for Growing Business...

he Cory King project, located in Kenmount Business Park, Mount Pearl, is brand new to the area and HomeLife LifeStyle Real Estate is excited to be doing business in Newfoundland and Labrador. Custom designed with market edge functionability for the tenants, these buildings will all be customized in ceiling heights, glass for bright working spaces and dock or grade loading. Pending clients personal needs, structural fit-up will work around how much open space is required, ceiling cranes where necessary, along with technical items such as heating systems, state of the art lighting and appropriate wiring. Why a business condo you might ask? One important factor with a business condo is cost. In today’s commercial real estate market, it’s tough to find a smaller size building which meets the budgets of small business. A small growing business looking to set up in a building in the 5,0007,000 square foot range will find the cost is high. They may also be facing a rental rate that could be very expensive. The Cory King development is offering a lease base rate that we feel is more affordable for businesses. More food for thought is the fact a tenant may lease in a high profile area at a cost that meet their budget. Leasing also brings less headaches of ownership and frees up capitol. Not everyone

has the desire nor the means to come up with the sizeable amount of cash required for a purchase. Another plus for the Cory King development is the fact that it makes outstanding good use of the land size. With a condo development, the common areas such as street services and road maintenance are shared. The common access roadway to the property, while most serviceable for easy access, doesn’t take up as much land area as a typical city roadway. Therefore, getting the tenant the most bang for their buck in terms of building size. HomeLife LifeStyle Real Estate brought this project to the City of Mount Pearl last year and at first sight, the city officials were on board. It was new, fresh and attractive. Council management worked with us very well and in a very timely manner. We thank them for all their assistance. We would also thank a very well known, local artist, David Hoddinott for his work on our concept, of which we are most proud.

Contact 682-9675 or email cvardy@ homelifelifestyle.ca for more details. Chris Vardy HomeLife LifeStyle Real Estate (Broker)

Business News JuLY 2014

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WE ARE BOOMING!

The St. John’s Board of Trade took the Be The Boom campaign to a whole new level with the introduction of our new superheroes during a mixer sponsored by Meridia and held at the YellowBelly. Wayne Davis (Exit Realty) and Jean Sparkes (Boom I.T.) had a bit of fun with our new Boomsquad.

Meridia’s Natalie Head presents an IPad Mini prize to winner Angelo Tiveron (Inmarsat).

Phillip Milley from Stewart McKelvey and friend Joe Thorne.

Alex Caldana from Premiere Executive Suites went up, up and away.

Susan Godfrey (Comfort Inn Airport), Krista Hazlie (Hampton Inn and Suites) Lori Short-Cahill (The Telegram), Kelly Finlay (Murray Premises), and Edie Newton from Children’s Wish Foundation.

The Board’s Margie Davis poses with Jill Mackey (Cathedral Street Bistro) and Roger Maunder (Up Sky Down Films).

Karan Nijhawanand (Husky Energy) had a little fun with Jon King (Enactus Memorial).

One of our new members, Ruth Ann Johnson (Ace Industrial) hangs out with Ambassador Mary Catherine Oakley (Eastern Audio).

around the board

Some of our members loaded up their paintball guns and had a blast at Frontline Action. From left, Sean Kwekkeboom (BOOM I.T.), Geoff Tooton (BDC), Joy Moyles (Grand Productions), Marlene Bayers (Weight Watchers), Heidi Murphy (Verafin) and Nikki Poole(KMK Capital). Frontline Action and August & Lotta owners Tom Davis and Bev Moore-Davis hosted a business crawl mixer for our members.

Business News JuLY 2014

around the board

June was a busy month for the St. John’s Board of Trade. We welcomed the Scottish Development International delegation which consisted of small technical companies seeking opportunities to partner with local firms and the supply chain of the oil industry. Stefanie Gescher, Assistant Development Exec Canada (Scottish Development International), and Adnan Ahmad, Vice President Canada (Scottish Development International), had a little fun with are Boom Squad cutouts.

WestJet President and CEO Gregg Saretsky discussed the airline’s growth and the addition of its new direct flight to Dublin, Ireland from St. John’s.

Craig Flynn gave Fam Tour participants a history lesson during our stop at the YellowBelly, and discussed the challenges and process involved in developing an historic property.

The Supply Chain Management Association of Newfoundland and Labrador (SCMA-NL) presented ThyssenKrupp Elevator with the 2014 Supplier of the Year Award. Seen here with our chair Sharon Horan are SCMA-NL President Shauna Clark and ThyssenKrupp’s Nina Hussey.

Business News JuLY 2014

around the board

Steve Ball, project director for the Voisey’s Bay Underground Mine Project, provided Board members with an overview of the Vale mining project and explained the company’s procurement approach during a breakfast the Comfort Inn Airport.

City councillors and staff joined the Board of Trade for its second Business Fam Tour in June. Don Gautreau, director of operations with Harbour Walk Hospitality Group, and Rob Moore, owner and developer of Legros & Motti , shared their experience in developing a large restaurant in downtown St. John’s.

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Correction In the June edition of Business News, a caption accompanying a photo taken at the kickoff of Board of Trade Week incorrectly identified Millie Foley as the co-owner of Bayside Catering. The correct name of the company is Baystar Catering.

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Business News JuLY 2014

business leaders inducted into JA Hall of Fame Continued from page 4...

The Late J. Wayne Trask

Cable Limited and Andromedia Cablevision, companies that served rural areas of Newfoundland and Labrador. Mahoney’s record of community involvement is extensive with military and civilian groups. He is the provincial chair of the Canadian Forces Liaison Council, a former chair of the St. John’s Downtown Development Commission, the St. John’s International Airport Authority, the Royal Newfoundland Constabulary Historical Society and Commissionaires Newfoundland and Labrador. He is a member of the Royal Newfoundland Regiment Advisory Council and the Civil Air Search and Rescue Association, a founding member of the Community Foundation of Newfoundland and Labrador, honourary colonel of 9 Wing Gander and an honourary inspector of the Royal Newfoundland Constabulary. In addition to his time, Mahoney provides generous financial support to numerous organizations and has been the driving force behind many fundraising activities. He has received numerous accolades for his leadership some of which include receiving the Canadian Forces Decoration, being invested as an Officer in the Order of Military Merit and a recipient of the Queen’s Diamond Jubilee Medal and the Commissionaires’ Distinguished Service Medal.

Wayne Trask had a successful corporate career, primarily as the Chief Financial Officer of Lundrigan’s-Comstock Group of Companies headquartered in Corner Brook. During his career and until the time of his passing in 2013, Mr. Trask was involved in a number of entrepreneurial pursuits. He was part owner and former chairperson of the board for JJD Holdings Inc., a land assembly and development company and part-owner of Cambridge Estates Inc. and Cambridge Estates (Realty) Inc. Opening in 2005 Cambridge Estates was the first and largest 100 per cent privately- funded level 1 and 2 personal care home in Newfoundland and Labrador. Rockmount Properties, a

real estate development company, started in 2010 by Mr. Trask and his partners, continues to be a significant condominium development. Earlier in his career on the west coast of Newfoundland, Mr. Trask became a franchisee of Direct-Way and later, with partners, purchased Atlantic Gypsum, which was subsequently sold to Lafarge Gypsum Canada. Mr. Trask played an active community role. He was a Chairperson of the Workplace Health, Safety and Compensation Commission in Newfoundland and Labrador and served as a member of the Newfoundland and Labrador Hydro Board of Directors. He served as a leader with groups such as the Canada Games, Rotary, Knights of Columbus, the Institute of Chartered Accountants and Junior Achievement of Newfoundland and Labrador. He was appointed a Fellow of the Institute of Chartered Accountants, selected as one of the top CEO’s in Newfoundland and Labrador and received the Queen’s Golden Jubilee Medal.

WE ARE THE

BOOM.

Keep business growing in Newfoundland & Labrador.

Business News JuLY 2014

member news Thompson appointed Scotiabank Atlantic VP

Craig Thompson has been named Scotiabank’s senior vice-president of retail and small-business banking in Atlantic Canada. Thompson now leads a team of 3,000 employees, including 2,400 staff working in 152 branches around the region. He replaces Islay McGlynn, who has relocated to Toronto to be a senior vicepresident in human resources. Thompson is Scotiabank’s first Atlantic boss in decades to hail from the region. The native of Riverview, N.B., joined the bank in 1982 and has worked in such areas as international trade finance, risk adjudication and branch management. The new senior vice-president has lived in three Atlantic provinces over the years and worked in all four. Thompson’s most recent posting, as head of commercial banking, gave him a chance to work in Newfoundland and Labrador. The Dalhousie University MBA graduate has mostly been based in Halifax, but has also had stints in Moncton, N.B., and Charlottetown, P.E.I.

standards/options in all of its websites, and received recognition as the 2013 Business Innovator from the Independent Living Awards for doing so. The company also launched websites for clients on both the American and international stage, and developed custom web applications for businesses that required reservation systems, training modules, etc. The company continues to support local nonprofit groups and businesses with brand development and social media strategies.

Fine Food Factory wins award

The Newfoundland and Labrador Francophone Economic Development Network (RDÉE TNL) has announced that Fine Food Factory is the recipient of the Hello/Bonjour award, in recognition of its continued efforts to provide quality services in French. The ceremony took place in the Confederation Building during Journée de la Francophonie in Newfoundland and Labrador. Representatives from the Francophone community as well as provincial delegates and members of the provincial and federal governments were in attendance. Melany Otis, Executive Director and Fine Food factory’s owner, received the award on behalf of her company. She thanked the members of the committee for acknowledging the work of Fine Food Factory and acknowledged the importance of offering quality services in both official languages.

SassyTuna is enjoying the Boom

SassyTuna is reporting a 550 per cent growth in enrolment in the past 12 months. Owned and operated by Julia Lewis, SassyTuna is located at 17 Pippy Place. Lewis is a trained animator and designer who spends most of her time drawing, teaching, and studying. Having studied at top art and design colleges such as Grenfell, Sheridan and Algonquin, as well as undergrad at Dalhousie University, she is happy to have a studio of her own, having taught art to adults and children across the country and in Italy. Lewis also leads events and caricatures through SassyTuna Studio, where she teaches and demonstrates drawing howtos in festive ways. She also produces children’s digital art classes, with animation, through her company, Big Fry Productions Inc.

John Atkins among Top 50 CEOs

John Atkins has been named one of the top 50 CEOs in Atlantic Canada by Atlantic Business Magazine. Atkins, founder of John Atkins & Co, was again recognized as a Top 50 CEO in the region at a gala held in Halifax, Nova Scotia. “Last year, when I was included in this select group, I was flattered, and, of course, I knew I couldn’t have done it without the great team I have,” said Atkins. “Now, after being included for the second time, I know that everyone’s hard work is paying off and we’re doing things right.” Through his leadership, the team at JAC has accomplished a great deal in the past year. Since last year’s gala the company committed to promoting accessibility

From left, Melany Otis, Owner and General Manager, Mike Clair, RDÉE TNL’s Vice President, and Sophie Blais, Catering Manager

Business News JuLY 2014

Member news NLCU recognized as one of the best employers Newfoundland and Labrador Credit Union (NLCU) has once again been named one of the Best Places to Work in Atlantic Canada by Progress Magazine, placing eighth in the region. “It is a true testament of our corporate culture receiving this award, and we are truly honoured to be recognized as one of Atlantic Canada’s Best Places to Work,” said Allison Chaytor-Loveys, NLCU CEO. “Throughout NLCU, we continue to create a

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positive work environment, and continue to strive to have the best corporate culture in the industry.” Best Places to Work, by Progress Magazine is dedicated to finding and recognizing Atlantic Canada’s best employers in the region, awarding the employers who make it a priority to create better workplaces for their employees, and highlight organizations that go above and beyond when it comes to putting employee engagement front and center in their corporate philosophies.

Reaching the Pinnacle

Memorial University of Newfoundland featured prominently in the recent Pinnacle Awards celebration in St. John’s. The university won two awards of merit for digital communications tools. Paula Dyke, acting director of public affairs, received the Award of Excellence for Communications Professional and Earl Ludlow, president and CEO of Newfoundland Power and a Memorial alumnus, received the Award of Excellence for Organization Leader. The awards are presented by the International Association of Business

Communicators (IABC), Newfoundland and Labrador chapter, in recognition of excellence in business communications. Memorial was recognized for its Face Forward online publication, the 2013 President’s Report, and Into the Deep, the 2013 Research Report.

Raymonds ranked the best

A group of Canadian chefs has named Raymonds in St. John’s, N.L., the country’s best restaurant in the third-annual Vacay.ca Top 50 Restaurants in Canada Guide. “Raymonds is continuing to develop Newfoundland regional cuisine, and doing so at a world-class level,” said Montreal chef John Winter Russell, one of the judges. Bar Isabel in Toronto came in second on the list, followed by Maison Publique in Montreal, and Farmer’s Apprentice and Vij’s, both in Vancouver. The judges included Vikram Vij, a member of CBC’s Dragon’s Den; Connie Desousa, a Season 3 Top Chef Canada judge; and Quebec TV host Patrice Demers of Montreal’s Patrice Patissier. Food writers and industry professionals were also among those deciding the winners.

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Maderra among best places to work

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Staff from Maderra Engineering Inc. recently attended the awards luncheon for the 2014 Best Places to Work in Atlantic Canada, a program started by Progress Magazine and Best Companies Group. The ceremony took place at The Westin Hotel in Halifax and celebrated some of the region’s best employers. Maderra was honoured to not only be listed in the top 31 in today’s competitive business environment, but to be ranked Number 4 in all of Atlantic Canada.

Business News JuLY 2014

#hashtag 101

rocessing information in a fast, precise way helps take advantage of the immediacy of today’s real time communications. By placing a pound symbol in front of certain words, or “hashtaging,” any word or group of words that directly follow it turn into a searchable link. This allows you to organize content and track discussion topics based on those keywords. Chris Dunne, Partnership Builder from Prime Creative notes that “Hashtags are a great way to get people talking about your brand. It allows organizations to guide the social conversation in an organic way and let the imaginations of consumers takeover.” Dave Lane, Development Partner from DC Design House adds, “Hashtags are a way to join a conversation by tagging your tweet with a topic of discussion. They’re also a fun way to give context to your comment or to express sarcasm.

#InMyExpertOpinion.” From a strategic perspective, Toby Barnes, Managing Director at Ignite Media points out “You can target customers who are using hashtags through paid advertising so that the right person sees the right message at the right time. Targeting hashtags can help deliver relevancy to customers on Facebook or Twitter, especially when you’re trying to get a particular message in front of them.” He also indicates, “Including popular hashtags (such as #NLTraffic or #DarkNL) as part of your audience targeting can help create a prime opportunity to reach customers who are actively engaged. Including your own, new hashtags as part of your ads’ messaging (such as “come to Joe’s Furniture this weekend for our annual #SpringFlingSavings event”) can help introduce customers to your brand in a quick, easy-to-remember way.” Monitoring what people are saying about your brand or a certain topic via social listening is also facilitated by searching through hashtags, and a quick search can reveal what is being said on social media. Hashtags are now found everywhere from the bottom of the screen on your favorite TV program, to package placements on everyday products. Start hashtagging and see how your communications change today!

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Business News JuLY 2014

industry news Resource-rich province earn top grades in economic report card

The resource-driven economies of Alberta, Saskatchewan and Newfoundland and Labrador can boast A+ grades for their economic performance. All other provinces earn B”grades or lower, according to The Conference Board of Canada’s first How Canada Performs: Economy report card to compare the 10 provinces and 16 advanced countries. The economy report card is the first of six to be produced over the next year on Canadian and provincial socio-economic performance. “Alberta, Saskatchewan, and Newfoundland and Labrador are “A+” economies- they rank higher than any advanced country in our analysis,” said Glen Hodgson, Senior Vice-President and Chief Economist. “Rising income in these provinces has led to higher consumer spending, which has boosted the services sector and real estate activity.” Canada ranks 5th overall compared to international peers and earned a B grade.

Report finds excessive spending among N.L. cities

A report from the Canadian Federation of Independent Business (CFIB) shows that Canadian cities, including those in this province, are overspending and households are footing the bill. The report indicates that overspending has cost each household in Canada more than $7,800 in the past 12 years. Fourteen cities were analyzed across the country, including St. John’s. The

population of St. John’s grew by eight per cent from 2001-11, while the city’s spending was calculated to have risen by 47 per cent after adjustment for inflation. The CFIB also looked at the spending trends in Mount Pearl and Corner Brook, both of which it described as having increased operating spending excessively during the past 11 years, while experiencing declines in their populations. “We already knew that our largest cities were living way beyond their means,” CFIB executive vice-president Laura Jones said in a news release. “But it turns out even smaller cities are living large. And whether it’s today or tomorrow, we all pay the price through higher taxes.” According to the release, some small business owners in Newfoundland and Labrador pay between two and five times more municipal tax than community residents. There are also increased fees for such things as permits, licences and some services.

Online sales totaled $136 billion

Canadian enterprises sold more than $136 billion in goods and services over the Internet in 2013, up from $122 billion a year earlier, according to a report released by Statistics Canada. Similar to 2012, wholesale trade, manufacturing and retail trade accounted for the majority (61 per cent) of the value of e-commerce sales. About 13 per cent of enterprises sold goods or services over the Internet in 2013, up from 11 per cent in 2012.

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Large enterprises accounted for nearly all of the growth in the value of online sales in 2013. These enterprises were responsible for about $87 billion, or 64 per cent of the value of total online sales. Among those enterprises that sold online in 2013, almost a quarter (24 per cent) of the value of their total sales came from online transactions. Overall, 80 per cent of the value of online sales was attributable to customers in Canada, 15 per cent to customers in the United States and the remaining to customers in other countries. Just under half of Canadian enterprises (47 per cent) purchased goods or services online in 2013.

Aging workforce affecting Canada’s labour market No need to wait any longer for the baby boom retirement shock to hit the economy — it’s already here, according to a recent report on trends in Canada’s labour force carried by The Canadian Press. In an analysis on employment, Royal Bank economist Nathan Janzen notes that the steady decline in the so-called participation rate continues even as the unemployment rate drops. The participation rate, a little reported number that tracks Canadians with jobs and those looking for jobs as a percentage of the working-age population, dipped to 66.1 per cent in the latest employment data for April, down from 66.5 per cent from a year ago and from 67.8 in February 2008.

industry news The working age population is considered anyone older than 15 years, with no upper limit. It would be easy to jump to the conclusion that the steady decline means tens of thousands of Canadians are becoming too discouraged to look for work and are just dropping out of the work force altogether, says Janzen. But that would be wrong. The most likely explanation is that many Canadians are dropping out of the workforce because they are retiring. And the trend is likely to become more noticeable going forward, Janzen said. “This has long been expected,” he said, noting that in 2007 Statistics Canada predicted the participation rate could drop to the 58 per cent range by 2013. “If you are waiting for the participation rate to turn as a sign of labour market strength you are going to be waiting for a long time.”

What are you @? @Third_Quarter Thanks @stjohnsbot for great meeting yesterday @nsleach @HireExperience More to come. @FITPres Shout out to @SandyHAtLarge and @ DaveLaneTweets who demonstrate an interest in hearing from business @ stjohnsbot Fam tour! @DcDesignHouse When I think of the @stjohnsbot event at @Yellowbellybrew today, I think about high-fives, laughs galore, and throwing my keys into the air. @joethorneYYT Not that I need a professional reason to go to @Yellowbellybrew, but heading there now for the @ stjohnsbot mixer! @KBRSAtlantic RT @juliegorman11 Great mixer

tonight, thanks for coming out! @ meridiarecruit @stjohnsbot @PoosterP Great time @stjohnsbot mixer. #MeridiaConnect @meridiarecruit @poole_nikki @stjohnsbot @ AugustandLotta Clothing, laser tag and champagne. Just another Thursday! @TinaMulrooney Great networking experience tonight! @stjohnsbot @HeidiMurphy @PatrickMartinNL @gtooton @ stjohnsbot @CraigHuxter @ AugustandLotta Have always appreciated Craig’s fashion sense. He is a great guy. @cjmennis Thanks @augustandlotta for hosting the @stjohnsbot mixer #tom&bev

Ph: 1.877.744.3050 Fax: 709.744.2187 www.parsonsandsons.ca Business News JuLY 2014

member profiles

Cabco Communication Solutions Inc. (a subsidiary of Cabco Communications Group) is the oldest independent communications infrastructure integrator serving all of Atlantic Canada. Founded in 1980 with locations in St. John’s, NL and Dartmouth, NS, Cabco customers benefit from the cost savings and convenience of working with one, fully- equipped communications partner. From structured cabling, telecom service and business telephone systems, through security solutions, Wi-Fi and video conferencing, Cabco offers a full range of products and services for any size business…from pole top to desktop. Check us out online at www.cabco.ca

The Provincial Advisory Council on the Status of Women was established in 1980 by the Provincial Government. It was created to advise the Government of Newfoundland and Labrador on issues affecting the status of women as well as to raise awareness of women’s issues within the general public. PACSW is an armslength agency with an Advisory Council consisting of eleven members, including the President, from across the Province. Our vision is for equity, equality and inclusion for women in the province. Please visit our website for more information about PACSW, and links to other groups and resources: www.pacsw. ca or visit us on Twitter: @PACSWNL

Futurpreneur Canada (formerly the Canadian Youth Business Foundation, or CYBF) has been fuelling the entrepreneurial passions of Canada’s young enterprise for nearly two decades. We are the only national, non-profit organization that provides financing, mentoring and support tools to aspiring business owners aged 1839. Our internationally recognized mentoring program hand matches young entrepreneurs with a business expert from a network of more than 2,800 volunteer mentors. Futurpreneur Canada is a founding member of the G20 Young Entrepreneurs’ Alliance, the Canadian member of The Prince’s Youth Business International, and the Canadian host of Global Entrepreneurship Week. Visit us at www.futurpreneur.ca. FuturpreneurATL @FuturpreneurATL Toll free: 1-800464-2923 or email nosmond@ futurpreneur.ca

WPH Law is a new kind of law firm. Established by Andrew Wadden, Chris Peddigrew and John Hogan, WPH Law offers over 30 years combined experience. They offer a broad range of legal services in an environment that is focused on you, the client. Clients need lawyers who are accessible and responsive. WPH Law understands the importance of progressing client files to resolution as efficiently as possible and they provide this level of service to clients every day. WPH Law provides the kind of accessibility and value that is simply not available at larger firms. They welcome the opportunity to work with you and look forward to speaking with you about their fresh approach.

Business News JuLY 2014

NewLife Hearing Health Centre is an independent audiology focused hearing healthcare provider in St. John’s, NL. At NewLife our values reflect a commitment to long-term patient care and support, coupled with a compassionate approach and a customized hearing solution plan. We offer a different hearing health experience focused on building meaningful patient relationships that support the journey to better hearing every step of the way. We follow a model that uses audiology-based protocols, state of the art equipment, thorough patient assessments and appropriate counseling. Jillian Ryan, Audiologist and owner, is an empathetic and caring professional who has cultivated a patient-family-centered approach to audiology. She believes in a respectful hearing healthcare model driven by patient needs, supported by research evidence and professional integrity. To learn more about NewLife or to inquire about our services please contact 709-800-7343 or visit us online at www. newlifehearing.ca. The journey to better hearing begins at NewLife.

Custom Cabinets and Supplies Ltd. is a locally owned and operated cabinet manufacturing company, which has been supplying and installing kitchen and bathroom cabinets in homes throughout St. John’s and the surrounding area since 1996. Today we employ 36 full-time staff in our 17,000 square foot showroom/ manufacturing plant, where we now retail cabinet doors, mouldings and laminate counter tops. Drop by our showroom at 156 Major’s Path, or visit us online at www. customcabinets.ca Phone: 709-576-3275 Fax: 709-576-3276

new members Heritage Shop/ Historic Sites Association

Caroline Clarke, Marketing Coordinator Andrea MacDonald, Executive Director P.O. Box 5542 10 Barters Hill, 5th Floor St. John’s, NL A1C 5W4 709-753-1940 709-753-0879 marketing@historicsites.ca

Enercon Builders Inc.

Don Coffey, President 50 Pippy Place, Unit 17 P.O. Box 13396 St. John’s, NL A1B 4B8 709-722-8885 709-722-8889 dcoffey@enerconbuilders.ca

WE ARE THE

BOOM.

Up Sky Down Films

Roger Maunder, President P.O. Box 2254, Stn’C’ St. John’s, NL A1C 6E6 709-740-3456 roger@upskydownfilms.com

NL Workplace Solutions

Kelly Smith, Lead Consultant/ Owner 10 Laurel Road Conception Bay South, NL A1W 4M1 709-770-3508 Kelly@nlworkplacesolutions.com

Keep business growing in Newfoundland & Labrador.

Gavin Boyle Communications & Information Consulting Gavin Boyle, Owner 74 Julieann Place St. John’s, NL A1A 5Z5 709-690-9340 gavin@gavinboyle.info

Melecho Music Inc. Lisa Gillam, Owner P.O. Box 8322, Stn ‘A’ 17 Pippy Place St. John’s, NL A1B 3N7 709-738-3082 lisa@melecho.com

Shoeless Joe’s Limited

Danny Grammenopoulos, V.P. of Business Development Sally Rampersad, Manager of Business Development 8555 Jane Street Vaughn, ON L4K 5N9 905-760-1295 x 2258 905-760-1296 danny@shoelessjoes.ca franchising@showlessjoes.ca

Business News JuLY 2014

July

Upcoming events St. John’s Board of Trade Golf Classic Join us for another fabulous tournament. Some things to look forward to will be: • $5 Chipping Contest – chance to win a cart (or the dollar value) for the day; • We will be looking for the Best Dressed Super Hero or Boom Colour Team; • Best Sponsored Hole so all our sponsors make sure you think outside the box; • And when you register ask about purchasing the “Bonus Package” – something to help you win the trophy this year. Event registration and sponsorship opportunities are limited, however, you have one last chance to promote your business – donate a prize for the tournament. Title Sponsor:

Date: Time: Cost: Location:

Thurs., July 10 11 am registration 12:30 pm shot gun $175+HST members Bally Haly Golf & Country Club, 90 Logy Bay Road

Events to look forward to in August:

Business Mixer

WE ARE THE

BOOM.

Quidi Vidi Brewery and Wadden Peddigrew Hogan Law are looking forward to a summer’s evening full of great networking, drinks, entertainment and other fun activities. A business mixer you do not want to miss.

Date: Time: Cost: Location:

Thurs., August 21 4:30 pm – 6:30 pm Included as a benefit of your membership 35 Barrows Road

To register for these events please contact Wanda Palmer at events@bot.nf.ca or 726-2961 ext. 9

Business News juLY 2014

Keep business growing in Newfoundland & Labrador.