St. John's Board of Trade Dec./Jan. Business News

FORTIS PLACE OPENS New Home for New CEO

VOLUME 29, NUMBER 10, 0834-2014

December 2014 / January 2015

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Cover Story 2 Chair’s Message

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BE THE BOOM 5 Business News is a monthly publication of the St. John’s Board of Trade.

Amazing Membership Race Day Features

6, 7

9, 13, 16, 18, 23, 25, 29, 30

Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade.

Upcoming Events 10

Articles and criticisms are invited, but opinions expressed by contributors do not necessarily represent those of the St. John’s Board of Trade.

We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions.

Member Recognition 14,15

Editor: Printed by: Layout:

Kristina George Transcontinental Media Dc Design House

ST. JOHN’S BOARD OF TRADE EXECUTIVE Sharon Horan Chair Kim Keating Senior Vice-Chair Des Whelan First Vice-Chair Dorothy Keating Second Vice-Chair Denis Mahoney Immediate Past Chair Derek Purchase Secretary-Treasurer

BOARD OF DIRECTORS Andrea Stack Paddy Phillips Craig Ennis Janis Byrne Jim Fallon Kim Sparkes Kevin Peters Fabian Connors

STAFF Nancy Healey Chief Executive Officer Manager of Finance and Compliance Jennifer Chaytor Lori Coleman Business Affairs Manager Margie Davis Executive Sales Director Kristina George Communications and Advocacy Specialist Rhonda Tulk-Lane Policy and Advocacy Specialist Wanda Palmer Director of Sales and Member

Fulfillment Jackie Bryant-Cumby Member Relations Administrator Brendan Hagerty, Labrador and Labour Market Specialist Alicia Wakeham Policy and Advocacy Intern St. John’s Board of Trade 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: (709) 726-2961 Fax: (709) 726-2003 E-mail: mail@bot.nf.ca Website: www.bot.nf.ca

Advocating for You

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East Meets West 26 What are you @? 27 Business Excellence Awards Member News

31, 32, 33 35, 36

New Members 37 Around The Board

38, 39

fortis place opens New Home for New CEO The breathtaking view from the corner office of the new Fortis Place office building on Springdale Street captures the evolving development of the west end of downtown St. John’s. As finishing touches are added in preparation for the Fortis Inc. (“Fortis”) December move to their contemporary, yet classic, office tower, Barry Perry, President and incoming Chief Executive Officer (“CEO”) of Fortis, prepares to take over the helm of this successful Newfoundland-based company following the retirement of long-time President and CEO, Stan Marshall, on December 31, 2014.

Barry is widely respected within the Fortis organization and throughout the utility industry for his extensive knowledge of the business and strong leadership skills.

He joined the Fortis organization in 2000 as Vice President (“VP”), Finance and Chief Financial Officer (“CFO”) of Newfoundland Power and in 2004 he was appointed CFO of Fortis. He became President of Fortis in June 2014.

Barry brings a continuity of strategy, culture and values shared by the Fortis Board, senior executive team and across the organization.

“Fortis is a leader in the North American electric and gas utility industry, and I’m proud to lead our continuing growth as we build on our past success and pursue our vision for the future,” said Barry.

The recent acquisition of UNS Energy in Arizona increased the Corporation’s total assets to approximately $25 billion and Fortis now serves more than three million electricity and gas customers. Fortis also holds the record in Canada with 41 years of consecutive dividend increases for its shareholders.

“It is an exciting time for Fortis,” said Barry. “Following a decade of strong growth, primarily achieved through acquisitions, Fortis is now entering a period of significant organic growth, with

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a four-year compound annual growth rate in rate base through 2018 estimated at 7%. Fortis is also pursuing significant natural gas investment opportunities in British Columbia. Two new regulated projects – further expansion of the Tilbury LNG facility and the Woodfibre pipeline expansion – could increase the four-year compound annual growth rate in rate base through 2018 to 8.5%.”

“Fortis is a leader in the North American electric and gas utility industry, and I’m proud to lead our continuing growth as we build on our past success and pursue our vision for the future.”

“At our core, we remain committed to providing customers with safe, reliable, cost-effective energy service,” said Barry.

He plans to continue to build on the Corporation’s legacy of success from their new St. John’s-based headquarters where Newfoundland roots run deep.

“This building is a significant addition to downtown St. John’s. We get to be a part of something great happening in the City,” added Barry.

A native of New-Wes-Valley, Barry graduated from Memorial University with a Bachelor of Commerce (Honours) and is a Chartered Accountant. He lives in St. John’s with his wife, Nadine and their two daughters who are both studying at Memorial University.

Fortis joins Deloitte, Ernst & Young and Seadrill at Fortis Place along with future tenants Schlumberger.

Business News december 2014 / january 2015

Barry Perry at Fortis Place, the flagship downtown building which has garnered positive attention for its unique design, energy efficiency, and creative use of brick and wood combined with modern amenities.

CHAIR’s message Student Scope

Connecting future graduates with business community We have been talking a lot about the need to grow our population here at the Board of Trade over the past few months.

Sometimes this is a difficult conversation when you know we have people here in this province searching for work and they just don’t see the need to bring more residents to the province. The fact remains that we have certain industries who are crying out for talented workers that they just can’t find locally. Combine that with our aging population and the significant retirements coming, there is no doubt that population growth will continue to be a topic of conversation for us in the year ahead.

In past columns in both Business News and The Telegram I have referenced ways of getting more people to call Newfoundland and Labrador home. Ultimately we need a multipronged approach to this silver tsunami we find ourselves in. One solution is to make sure our young people have the skills that employers need, and ensure they stay put. We have some extremely talented young people attending post-secondary institutions in this province, local students who were born and raised here, and thousands of international students who are drawn here mainly due to the highquality education they can receive at a very affordable price. But are they getting the education and training relevant for the job market they are entering?

One solution is to make sure our young people have the skills that employers need, and ensure they stay put.

Improving the links between education and employment is not the responsibility of educators and governments alone.

Employers are squarely implicated: we need to engage more effectively with the education system at all levels to ensure students graduate with the skills needed and we need to get in contact with these potential employees before they make any plan to leave here. Essentially we have to accept responsibility for grooming the employee of the future and creating the

vision for them that Newfoundland and Labrador is the place where they want to live and work.

All too often I hear real life stories of young people who left Newfoundland and Labrador when they couldn’t find work and they met friends, got married, had families and now call another place home.

It’s naive of us to think that because the work opportunities are better now that they will return. It just doesn’t work that way. The real answer is keeping our youth here with excellent job opportunities and competitive salaries so they never leave in the first place.

It is not always easy for graduates looking for a job to connect with businesses who need workers. Even with a degree or diploma, entering the labour market can be intimidating for many young graduates.

And as busy businesspeople, screening through resumes can be a daunting and time consuming task. I just had 200 resumes come in for a position with my own company, many of which were under qualified, many over qualified. I couldn’t help but wish I had a graduating student in mind which would have eliminated the need to advertise for the job at all.

With that in mind, the Board of Trade recently launched our Student Scope initiative, which provides students with the opportunity to attend Board luncheons and mixers. Thanks to sponsorship by members, Student Scope is allowing students from post-secondary colleges and universities to make valuable connections with members, our executive, directors, ambassadors and staff and hopefully build valuable relationships with the business community. Who knows, one of these students may be your new executive assistant, marketing guru, business analyst or innovative engineer. I’m confident that first impressions are telling and meeting these students at our luncheons might mean hours saved pouring through resumes later!

Chair, Sharon Horan interested how attending Board of Trade events will contribute to their immediate career and personal goals. We have received some very talented applicants.

The students who attended the luncheon with Premier Paul Davis and our recent Hickman Chevrolet Cadillac mixer were bright, ambitious and truly engaged with our membership, and I want to thank members who sponsored the first round of students.

It is not always easy for graduates looking for a job to connect with businesses who need workers.

As employers, we are looking for a lot of skills and traits in our employees, and top of the list for many of us is attracting workers with strong communication and interpersonal skills, not to mention a good attitude. Student Scope is a great way for students to develop those skills, and for us, as businesspeople, to see these young professionals in a business setting. We are continuing into the new year, so if any member is interesting in taking part in the program contact the Board of Trade office for details. Your next great hire might end up sitting right next to you!

Students who apply to Student Scope are screened by our staff and we ask those

Business News december 2014 / january 2015

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Life’s brighter under the sun

BEHIND THE BOOM. Rocket Bakery’s Recipe to Success

By Alicia Wakeham

While most businesses measure success by numbers, Rocket Bakery and Fresh Food might consider using pastries, coffee – and even fish cakes.

In 2011, Rocket Bakery opened its doors for business and has become a staple in downtown St. John’s. While the bakery may be known for its coffee, there are actually five businesses being run under one roof – the Bakery, Fresh Food eatery, the Rocket Café, Rocket Catering and the Rocket Room Event Space. Rocket Bakery not only provides a place to enjoy fresh baked goods and coffee, but a place for local musicians and artists to showcase their talents.

“

they are coming to town, those friends tell them that Rocket has to be a part of their travel plans! That’s true word-of-mouth success” says Mansell. However, Mansell says “for me, the Boom moment that I enjoy the most is when local residents bring their visiting friends for a meal and show off Rocket with pride as part of the cultural offerings here in St. John’s.”

Affectionately known locally as “The Rocket,” the business experienced a true boom moment when they recently sold a record number of 1,012 fish cakes in one week!

Mansell doesn’t know if Rocket could have launched anywhere else in Canada. “The St. John’s community was tremendously welcoming and supportive in a way that may not have happened on the Mainland.”

For me, the Boom moment that I enjoy the most is when local residents bring their visiting friends for a meal and show off Rocket with pride as part of the cultural offerings here in St. John’s.”

After travelling back and forth to Newfoundland with her previous career as a senior account director for PR agency, PraxisPR, Kelly Mansell and her husband, Mark McGann, felt that St. John’s would be a great place to raise their kids and start a business. When good friend, local entrepreneur Dave Hopley, showed Mansell and McGann the heritage building, once known as Auntie Crae’s, they both fell in love. On July 9, 2011, Mansell and her husband packed up their life in downtown Toronto and began their new adventure in downtown St. John’s.

Mansell says Rocket Bakery has become a local tourist attraction to visitors from all across the country. “We have people from across Canada telling us, when they tell friends that have been to St. John’s that

Business continues to boom for “The Rocket”. The bakery started with a total of 25 to 30 staff and now, depending on the time of year, has a staff of up to 45. In the next 10 years, Kelly, Mark and Dave hope to turn all of their ideas for the business into a reality, and they’re looking forward to seeing how the Rocket Bakery story unfolds.

Alicia Wakeham is a fourth-year Bachelor of Commerce (Cooperative) student at Memorial University of Newfoundland and Labrador and currently the Board of Trade’s Research and Policy Assistant. If you have a BOOM moment, big or small, to share with Alicia, or you’d like more information on how to Be The Boom you can reach her at intern@bot.nf.ca.

Business Business News december News february 2014 / january 2014 2015

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amazing membership race day The St. John’s Board of Trade welcomed over 25 new members during the month of October – many of who came on board during Amazing Membership Race Day.

Ambassadors Sherry Butt and Kate Jewer pose with “Farmer Jim Lester” of Lester’s Farm.

Some St. John’s Board of Trade Ambassadors and a few of our staff line up for the “shot gun start” at Quintanas / Arribas, our sponsor for Amazing Membership Race Day.

Ambassador Nikki Poole picking up the form from Duncan Whitcomb of the Hardman Group.

Board of Trade Executive Sales Director Margie Davis grabs a shot with Dave Osborne of Predictive Success the day before the race.

Ambassador Nicole Tucker with Lisa Walsh, owner of Indigena Enterprises Inc. and one of her employees.

Sherry Butt and Kate Jewer welcome Adam Kavanagh of Newfoundland Canvas.

Ambassador Janine Browne drops in to pick up the form from Gloria Williams of Soothe Downtown Spa.

Sherry Butt, Kate Jewer, and Lori Tobin relax in luxury as they sign up Jill Penney of Mercedes Benz – St. John’s.

Ambassador Jarrod Pettipas welcomes Regional Manager Jason Blackwood and Carrie Penney of Maritect Solutions.

Ambassador Sherry Butt with Perry Giles of Wajax Power Systems.

de la plaza

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Business News december 2014 / january 2015

Barry Rogers, Iceberg Quest.

october 2014

Dave Kennedy of Kennedy Cleaning Services talks with Ambassador Nicole Tucker Jeremy Schwartz of Coffee Matters shares a coffee as he hands over his application to Board Business Affairs Manager Lori Tobin and Ambassador Kate Jewer.

Ambassador Sherry Butt poses with new member Bev English of DLC Smarter Choice Mortgages. Welcome back Bev!

Ambassador Jarrod Pettipas welcoming Karen Winsor of Atlantic XL as a new member.

Christina Adams

Ambassadors Alex Gibson and Janine Brown with Elise Stewart and Daunelle Wilson of Sugar Mama’s.

Sherry Butt, Lori Tobin and Kate Jewer pick up the application from Training WRX.

Ambassadors Heather Oakley and Nicole Tucker with Leslie Penney of Mortgage Alliance Provincial Mortgage Group.

Team 2 Captain and Ambassador Janine Browne back with first member of the day, who was Soothe Day Spa.

Ambassadors Jarrod Pettipas, Nicole Tucker and Heather Oakley with Brett Thornhill of Spectrum Consulting Group.

Business News december 2014 / january 2015

The St. John’s Board of Trade is also pleased to welcome SB2 Events Inc Cansel Wade A1 Lumpers

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The human touch Alt Hotel Halifax Airport goes the extra mile to ensure guest comfort

By Mark Schaay, General Manager Alt Hotel Halifax Airport

Making guests feel at home, whether they’re travelling on business or leisure, is key to good service. It’s essential in this industry to go the extra mile to make guests feel special and provide a personalized experience.

At the Alt Hotel Halifax Airport, we’re seeing increases in business and leisure travel by offering guests the comfort and convenience they want, and doing so with an emphasis on hospitality, ensuring they enjoy the experience.

Our 169-room boutique hotel, which opened a year ago, occupies a prime location directly connected to the Halifax International Airport terminal via a covered pedestrian walkway. We’re seeing a trend in business travellers flying in for a day, conducting meetings, and flying out. We’re also seeing more regional business take advantage of our nearly 7,000 square feet of meeting space to hold conferences, gala dinners, and team building sessions.

The reason? We’ve gone out of our way to add a human touch to our business services. It’s easy to host a great event or have a great stay here.

We designed extra wall plugs throughout so guests don’t have to go looking. We offer complimentary Wi-Fi, and remote jack pack multimedia hubs in each room.

We’ve listened to customer demand and now provide even more value by offering parking within our same room rate.

Paying attention to customers is key. When feedback showed there was nowhere for people arriving at the airport at 1 a.m. to eat, we partnered with local Kitchen Door Catering to create ALTcetera, providing fresh made-from-scratch meals on a daily basis, 24 hours a day.

In between meetings, guests can relax in their room, play a game of pool, have a work out or swim in the pool. We’ve also partnered with Open Top Tours on packages to explore Nova Scotia on customized jeep tours with friendly, local guides. Leisure travel remains important

to us, and the trend continues to see an increase in this market.

What sets Alt apart is the property’s design and customer service. It’s a boutique hotel with a chic design, fun, yet professional. We want guests to be comfortable.

The Alt is also very cognizant of its eco-responsibility, and strives to be environmentally friendly, from food composting and recycling to heating the hotel with geothermal energy to offering energy savers from refillable soap pumps to room lights that turn on and off with a room key.

And always, staff go the extra mile to ensure guest comfort.

Through our ‘Colourful Touches’ program, staff are encouraged to think of unique and personalized gestures we can provide guests. It may be leaving a birthday card for guests celebrating a special occasion, or a craft beer for someone interested in the local brewing scene. We have bottle warmers and diaper genies for those travelling with babies, and as a pet-friendly hotel, we provide dog dishes and dog beds.

We try to go beyond to really know our guests, and to build a personal touch around their interests.

Mark Schaay is the General Manager, Alt Hotel Halifax Airport Alt Hotel Halifax Airport 40 Silver Dart Dr, Enfield, NS B2T 1K2 (902) 334-0136 http://halifax.althotels.ca/en

Business News december 2014 / january 2015

the brands you love to live in OPALONYX.COM 140 Stavanger Drive St. John’s, NL 709.754.3100

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upcoming events How to Build Your Network Networking is an important part of planning for your or your business’s future. Learn how to break the ice, ask the right questions and follow up to get results. This interactive lunch and learn will help you maintain your business and professional network.

Date: Time: Cost: Location:

Thursday, Jan. 8 12 – 2 p.m. $35+HST member, $45+HST non member Ramada Hotel St. John’s

Digital Marketing Join Lyle Wetsch, Associate Professor of Marketing, Memorial University as he speaks on how to maximize reach on a small business media budget.

Date: Time: Cost: Location:

Tuesday, Jan. 13 8 – 10 a.m. $35+HST member, $45+HST non member Comfort Inn Hotel

Be the same person on Both sides of translation.

Morning Mingle Join us for coffee, snacks and a great morning of networking with other members and some of Memorial’s graduate students – our future business leaders.

Date: Time: Cost: Location:

Friday, Jan. 16 8:30 – 10:30 a.m.

Benefit of Membership The Landing Room #UC3018, Third Floor of the University Centre

Registration To register for these events please contact Wanda Palmer at events@bot.nf.ca or 726-2961 ext. 9

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Business News december 2014 / january 2015

Don’t pay for errors with credibility, hire certified translators.

.ca

2014 Policy Review

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It has been a busy year advocating on behalf of our members to all levels of government. Our policy committees have worked hard each month providing advice, guidance and ideas to the Board.

Distinctive brand identity. A competitive edge against other business organizations.

and collective manner possible, bringing forward ideas, opportunities, and advice to the Board of Directors.

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A stronger “voice of business” in your community. An increased role in national and international policy advocacy.

Committees include:

Much progress has been made and we are gearing up for an even louder 2015.

Top 3 Big Wins Card Based Certification Our advocacy initiative calling for the reinstatement of secret ballot voting was a significant and time consuming effort involving Board staff and volunteers. We were extremely pleased to see secret ballot voting return.

Think Tank 2014 For over a decade the Board has hosted its annual Think Tank, an opportunity for policy committees to come together and share updates, dialogue, debate and to set the priorities for the coming year.

Committees make recommendations on policy matters in the most collaborative

• • • • • • •

Federal/Provincial Affairs Municipal Affairs Transportation and Infrastructure Member Value Treasurer’s Team Ambassadors Nominating

Selection for each committee takes place every January. Applications can be found here: stjohnsbot.ca/about/volunteers/

Pension Reform The St. John’s Board of Trade has been at the forefront of the call on the Government of Newfoundland and Labrador to reduce the debt. Why? Because the debt is costly for all of us as taxpayers. We look forward to hearing the details about the trusteeship they have agreed to which will guide the plan and sustain it into the future.

Similarly we advocated that the City take a closer look at its pensions plan. We were pleased to see the move from defined benefits to defined contributions starting January 2015 for new hires.

London Heathrow Access to and from Europe is important to our economy and we have been strong advocates for expanded air access. The St. John’s Airport Authority and our longstanding partner, Air Canada, listened and we couldn’t be happier to position St. John’s as being just one stop away from anywhere in the world.

The St. John’s Board of Trade is an Accredited Organization What does this mean for you?

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Strategic focus on core chamber activities.

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Uniform practices, policies across the network.

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Dependable governance procedures.

Think Tank 2014, Municipal Affairs Committee.

Mayor O’Keefe, On behalf of the St. John’s Board of Trade, I would like to acknowledge your leadership through the recent negotiations with unions representing workers employed by the City of St. John’s that resulted in a four-year collective agreement.

Our success as a City requires government, labour, business and taxpayers to understand the varying perspectives and implications that debt has on sustainability of our economy. During the City’s 2013 pre-budget consultation the Board of Trade suggested the City use the budget process to launch the conversation around pension debt and its impacts on residents and business in the city, with the long-term goal to reevaluate and renegotiate the current pension system. We are very pleased to see the City move to a defined contribution for new hires starting in 2015.

In closing, we would like to congratulate you and the council on progressing an issue which is very important not only to the business community, but one that affects all citizens and our future economic success.

Sharon Horan, Chair

Business News december 2014 / january 2015

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Artistic fraud Artistic Fraud celebrates 20 years of spinning and sharing stories Artistic Fraud of Newfoundland is a theatre company formed in St. John’s in 1995. Over the past 20 years the company has been hailed as one of English Canada’s most daring and innovative theatre companies.

If you haven’t had the chance to see one of our shows, you’ve probably heard about them. Our company prides itself on creating innovative takes on home-spun stories and sharing them with the world.

Last year alone, 28,000 people across Canada were introduced to the story of Lanier Phillips, the wreck of the USS Truxtun, and the miners of St. Lawrence when we toured Oil and Water.

weigh heavily towards young educated professionals, people who have moved to, or decided to stay in St. John’s for increasing work opportunities and the vibrant mix of the new and the historic.

We are that blend, creating plays based on true Newfoundland narratives, but told in strikingly bold ways. Artistic Fraud’s work has always been about developing our city into one that is exciting, innovative and culturally attractive, a community that is the perfect fit for your present and future staff and customers.

We invite Board of Trade members to celebrate our 20th anniversary by joining us at the Arts and Culture for The Colony of Unrequited Dreams, Feb 18-21, 2015. Group bookings are also available by calling the Arts and Culture Centre Box Office, 729-3900.

In 2015 Artistic Fraud will mark its 20th anniversary. The company will celebrate this marvelous milestone in February with our much anticipated stage adaptation of Wayne Johnston’s iconic novel The Colony of Unrequited Dreams at the St. John’s Arts and Culture Centre.

Artistic Fraud of Newfoundland stands at the pinnacle of innovative yet accessible Newfoundland art, producing theatrical works that have wowed bigger and bigger audiences both at home and across the country, and launching the careers of some of our best known artists: Allan Hawco, Jillian Keiley and Robert Chafe to name but a few. Our patrons are diverse, but

From Walls to Windows, Ceilings to Floors.

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Business News december 2014 / january 2015

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MEMBER RECOGNITION The St. John’s Board of Trade is proud to recognize its loyal membership. Thank you all for your continued support in helping us lead your business forward.

5 • Wedgwood Cafe & Catering • WINMAR • A Taste of Class Inc. • A.J. Fagan Consulting Inc. • Arts & Culture Centre • Avalon Laser Health • Baker Hughes Canada Company • Black & McDonald Limited • BOMANL • CAA Atlantic Services Ltd. • Capital Ready Mix Limited • Co-operators, The • Desjardins Financial Security • Dr. H. Bliss Murphy Cancer Care Foundation • Eastern Health Authority • Empire Avenue Esso (Young Ventures Inc.) • Floor Source Inc. • Frontline Paintball • GC Rieber Carino Ltd. • Hair Factory • IKM Testing (Canada) Limited • Jack Byrne Arena • Keyin College Inc. • Law Foundation of Newfoundland & Labrador, The • Marilyn Butland Communications • Metro Self Storage • Mining Industry NL • Newfoundland Chocolate Company • Orthodontic Associates • Premiere Executive Suites / Atlantic Limited • Quality Plus Inc. • RBR Development Associates Ltd. • Research & Development Corporation of NL • Ricoh Canada • S S Subway Ltd. • Safety Services Newfoundland Labrador • Shannahan’s Investigation & Security Limited.

• St. Bonaventure’s College • Steers Insurance Limited • Tiffany Village Retirement Residence • Tiller Engineering Inc. • Upstream Marketing

• Atlantic Datasystems Inc • Atlantica Diversified Transportation Systems • Avalon Bookkeeping Services • BELFOR Property Restoration • Blue Communications Inc. • Bristol Business Machines Ltd. • Canadian Cancer Society • Capital Hotel • CareerBeacon • CBCL Limited Consulting Engineers • Centsible Ltd. - Practicar Car & Truck Rentals • City Honda • CNIB • CNS Systems • Coast Broadcasting Limited - Coast 101.1 FM • David Kelland : Architecture + Design • Dorset Fisheries Ltd. • East Coast Trail Association • EastLink • Freightway International Limited • Glendenning Golf • Hiscock Rentals & Sales • Imprint Specialty Promotions Ltd. • JBT Financial Team, The - Manulife Securities Incorporated • John Hearn Architect Incorporated • Lansing Properties Inc. • Maxxim Vacations • Memorial University, Faculty of Medicine • Memorial University, Gardiner Centre • Millennium Express Ltd. • Morrison Hershfield Ltd. • Munn Insurance Limited • Newfoundland & Labrador Association of Realtors • Newfoundland Design Associates Ltd. • Newfoundland International Motorsport Ltd. • Newtrans Equipment Carriers Ltd. • Oceanic Consulting Corporation • Parsons and Sons Transportation Limited • Petroleum Research Newfoundland and Labrador • Pinchin LeBlanc Environmental Ltd. • Plum Creative Works • Quidi Vidi Rennie’s River Development Foundation • Quintanas de la Plaza • RE/MAX Plus Realty Inc. • Royal Newfoundland Yacht Club • Rutter Inc. • Scotia Recycling (NL) Limited • St. John’s Clean & Beautiful • Sykes

• Advantage Signs & Graphic Design Ltd. • Bell Canada • Canadian Association of Petroleum Producers (CAPP) • Colour - NL • Conway, Dr. V. • Destination St. John’s • Global Knowledge Network Canada Inc. • Goulds Arena Association • Janeway Children’s Hospital Foundation • M5 Marketing Communications • N.D. Dobbin Ltd. • NATI - Newfoundland & Labrador Assoc. of Technology Indust.

• Newfoundland Environmental Industry Association (NEIA) • NOIA (Newfoundland & Labrador Oil & Gas Industries Assoc.)

• St. John’s Transportation Commission • Sutton Group - Capital Realty Ltd. • Terra Software Consulting Ltd. • Women in Resource Development

• Domestic Moving & Storage • Dominion Recycling Ltd.

• Junior Achievement of NF & Lab • St. John’s Port Authority • Supply Chain Management Association NL

U.S. Business Travelers: Are You Aware of the U.S. Tax Consequences?

Are you traveling to the United States (U.S.) often on behalf of your employer? Do you have employees who travel often to the U.S. to perform services on your behalf? If one or both of these situations apply to you, then you should be aware of the U.S. tax consequences that could result.

In the U.S., non-residents1 are subject to U.S. tax on income from U.S. sources. Unless exempt by a treaty, all U.S. source income is subject to U.S. tax. In general, compensation paid to employees for services performed in the United States is U.S. source income to the individual performing the services.

Under U.S. domestic law, if a non-resident is performing services for a non-U.S. employer that is not engaged in a U.S. trade or business, and earning more than US$3,000 for such U.S. services then compensation may be subject to U.S. tax. The nonresident may be required to file a U.S. tax return and pay tax in the U.S., unless an income tax treaty applies.

Most tax treaties between countries provide broader exemptions from U.S. tax for earned income, allowing a higher limit. However, if the non-resident is present in the U.S. for more than 183 days during a 12-month period, the exemptions may not apply.

Non-resident’s who do not meet the exemptions in a tax treaty, may be subject to U.S. tax on the income sourced to the U.S.

To claim exemptions from U.S. income tax under the Canada – U.S. Tax Treaty, the nonresident is usually required to file a treaty based position tax return with the IRS. In addition to the personal income tax implications, an employee working in the U.S. may create an obligation for their employer to comply with payroll reporting and withholding obligations in the U.S. Forms may be filed to show the employees exemption under the Canada – U.S. Tax Treaty, however the employer still may be required to report the compensation.

The Canada-U.S. Tax Treaty has a provision stating that a company of one country (i.e., Canada) will not be taxable in the other country (i.e., United States) unless the company has a permanent establishment in that other country. A permanent establishment is defined to include a place of management, a branch, a factory, and other defined business activities.

An employee could inadvertently create a permanent establishment for its employer, unless he/she is carefully advised on what to avoid.

Various jurisdictions do not have treaties.

For example, the 50 states in the U.S. are not covered by treaties even though the federal government is bound by them.

Some states will follow federal treatment and therefore accept treaty positions, however there are states that do not

provide any treaty relief at all. If a business traveler crosses into a state and performs activities beyond the mere solicitation of sales (such as services or training), the company could have “state tax nexus”, potentially creating state income, sale, or use tax exposure.

There is a cost of doing business across borders. For most businesses, being compliant and following the rules should really be seen as a small price to pay for new opportunities.

Janice Connors is a Senior Manager in KPMG’s U.S. and Cross Border Tax Practice.

Janice provides a full range of U.S. income tax compliance and advisory services and has extensive experience with personal tax planning and compliance requirements for individuals with both Canadian and U.S. income tax filing needs.

Contact her at jconnors@kpmg.ca or 709-733-5007.

For purposes of this publication, the term “non-resident” is understood to mean a person who is neither a citizen nor resident of the United States.

1

When all is said doesn’t mean it’s done.

16

Business News december 2014 / january 2015

Congratulations to this year’s Business Excellence Award Winners With our focus on human resources and recruitment, we recognize that great people and strong teams make all the difference. Which is why we are honored to be acknowledged alongside fellow business leaders, community partners, clients and the teams that make these entrepreneurs so outstanding.

• Hickman Automotive Group • Hungry Heart Café • St. John’s International Airport Authority • Destination St. John’s

Knightsbridge Robertson Surrette, recipient of the 2014 Business Excellence Award for Customer Service and Reliability.

Business News december 2014 / january 2015

• FONEMED • Technip Canada Limited • Rocket Bakery and Fresh Food • Jim Burton

www.kbrs.ca

17

raising a glass The wines of Bordeaux come to St. John’s as part of a 10-city North American tour

By Darrell Smith

On January 24, 2015, St. John’s plays host to Newfoundland Labrador Liquor Corporation’s Wines of Bordeaux event at the Main Ballroom of the Sheraton Hotel.

Guests will enjoy a truly intimate and educational wine tasting experience with many of the world’s finest and best known winemakers.

Each year, members of the Union des Grands Crus de Bordeaux (UGCB) tour the globe, sharing the passion and quality of what are widely considered to be the world’s finest and most complex wines. In October, wine lovers in Moscow, London and Zurich were treated to a sampling of the best of this region, before stops throughout Asia round out 2014.

We are playing host in order to educate our clients and encourage them to buy better, not more, wine.

To kick off the new year, between January 22-31, 2015, UGCB will make 10 stops throughout the United States and Canada.

While locations include some of North America’s largest metropolitan centres, St. John’s stands out as only the second Canadian city on the tour and the exclusive Atlantic Canadian host for the event. In fact, St. John’s is the only city on the Wines of Bordeaux tour with a population of less than 1,000,000.

USA & Canada 2015 Tour

• • • • • • • • • •

Miami: 22/01 Washington: 22/01

“We are playing host in order to educate our clients and encourage them to buy better, not more, wine,” notes Steve Winter, President of Newfoundland Labrador Liquor Corporation (NLC). According to Mr. Winter, Bordeaux wines set the standard for which wines from around the world strive. “For me, it’s the complexity and the variations in taste as the wines evolve in the glass, that are most fascinating.

Year after year, often from challenging conditions, Bordeaux wine makers produce exceptional wines reflecting the terroir from which they’ve come. We are very fortunate here in Newfoundland and Labrador to have been included in this wonderful event!”

In its third year on the North American tour, St. John’s has become a popular stop with the winemakers of Bordeaux, France. Over 70 representatives and producers from world-famous châteaux, such as Pichon, Pape Clément and Smith Haut Lafitte will be in attendance, sampling wines from the 2010 and 2011 vintages. Grape varietals of the typical Bordeaux blends include Cabernet Sauvignon, Merlot, Cabernet Franc, Malbec and Petit Verdot in varying amounts for red wines; Sauvignon Blanc, Semillon and Muscadel for the white varieties. As guests discover new and exciting favourites, wines will conveniently be available to purchase at an on-site store staffed by NLC employees, and will be available on a limited time basis through select NLC Liquor Store locations.

“Due to unique growing conditions and the fact that everyone’s palate is different, people taste different characteristics in a glass of wine. One may prefer a $25 bottle and another a $100 bottle. It’s all

about discovering your own taste and experiencing the best wine the area has to offer,” remarks Winter.

For additional information on Wines of Bordeaux, visit www.nlliquor.com. To learn more about UGCB and the Bordeaux wine-growing region of France, visit www.ugcb.net.

One of the many chateaux represented at Wines of Bordeaux. Photo credit: Mandee Sugimoto

Steve Winter, President and CEO, Newfoundland Labrador Liquor Corporation.

Photo credit: Maurice Fitzgerald

Toronto: 23/01 St. John’s: 24/01 New York: 26/01 Chicago: 28/01 Las Vegas: 29/01 Denver: 29/01 San Francisco: 30/01 Los Angeles: 31/01 Vintage Wine Section, NLC Liquor Store, Howley Estates. Photo credit: Mandee Sugimoto

18

Business News december 2014 / january 2015

A MESSAGE FROM NL OFFSHORE PRODUCERS & EXPLORERS

Everything starts with safety.

Or everything stops. “Safety is something we do day in and day out.�

- Gareth Igloliorte Process Safety Lead, Husky Energy

In the oil and gas industry, keeping safety top-of-mind starts with every meeting every single day.

From day one, everyone in the industry is empowered with the ability to stop any job if they have a safety concern.

Rigorous training starts every career. Ongoing training ensures the importance of safety remains a constant.

Weekly drills on every offshore installation and daily safety moments in every office are part of the ongoing commitment to ensuring the health and well-being of every worker.

Offshore and onshore, safety never stops.

To learn more, visit CAPP.ca.

What’s Next?

Your 5 Year plan

What’s next for Your business?

Are you ready to hear how to make 2015 and beyond unforgettable? Continue business growth and experience an event that unites business leaders. Build your knowledge and your network at two distinct business events – the annual Outlook Conference and Trade Show. Book your tickets today. Contact Wanda at 726-2961 ext. 9 or email events@bot.nf.ca

Outlook Conference | Thursday, January 22, 2015 Delta St. John’s Hotel Harborview

8 a.m. – 4 p.m.

Trade Show | Thursday, January 22, 2015 Delta St. John’s Hotel Main Ballroom and Crush Lobby

10 a.m. – 4:30 p.m.

The Business Outlook Conference will feature presentations from leading experts on the business trends, opportunities and challenges for your organization in 2015 and beyond. The conference gives you the information you need to plan for the next five years and add value to your business today and into the future.

OVER 90 SALES CALLS IN ONE DAY!

• Marketing Panel

Come down and meet over 90 exhibitors from all industry sectors. Showcase your products and services to the business community and do business with one another.

• Keynote Speaker: Zahara Al Harazi

Booth sales are more than 75 percent sold. Secure your booth now. Only 20 booths left.

Contact Margie Davis at 726-2961 ext.2 or mdavis@bot.nf.ca to book today!

GOLD SPONSORS:

• Development Panel • Human Resources Panel Stay tuned for an updated agenda – coming soon. For this full day event tickets are $245 (non-member rate) and $195 (with member discount).

Contact Wanda Palmer at 726-2961 ext.9 or events@bot.nf.ca to register today!

NFP GOVERNANCE ESSENTIALS PROGRAM

“The ICD-Rotman NFP Program was an excellent experience from the high-caliber instructors, discussions in class, to the topics covered. In particular, the mix of participants and the candid discussions around issues pertinent to NFP organizations was invaluable. In my view, this course is a must for both experienced and new NFP Directors.”

VICTORIA BELBIN CEO, CANADIAN HOMEBUILDERS ASSOCIATION – NEWFOUNDLAND & LABRADOR DIRECTOR, HABITAT FOR HUMANITY NL AND SKILLS CANADA NL CHAIR, HISTORIC SITES ASSOCIATION NL

Better serve your Not-For-Profit organization

AND ITS MISSION.

Effective governance is critical to making good organizations great, as is understanding your role as a board director. The NFP Governance Essentials Program (NFP Program) is an intensive program designed to help directors learn, grow, and make a positive impact. Offered at Canada’s leading business schools, the NFP Program is taught by top faculty and highly respected directors-in-residence.

MAKE A DIFFERENCE AS AN NFP DIRECTOR. CONTACT THE ICD AND APPLY TODAY. 1.877.593.7741 x228 icd.ca/NFP education@icd.ca PROGRAM DATES: April 20-21, 2015 APPLICATION DEADLINE: March 5, 2015 COLLABORATING SCHOOL: Gardiner Centre, Faculty of Business Administration, Memorial University A LIMITED NUMBER OF RBC FOUNDATION AND TELUS SCHOLARSHIPS VALUED AT $1,000 EACH ARE AVAILABLE FOR THIS OFFERING. Supported by:

Jointly developed by:

In collaboration with:

Country living close to town Since 1973 Pioneer Log Homes of British Columbia have been shipping their homes all over the world. However, it took until May 1, 2012 for Pioneer to officially become a coast-to-coast company in Canada when they delivered their first log home to the shores of Duck Pond in Bauline, Newfoundland and Labrador.

As the local distributor for Pioneer in Newfoundland and Labrador, Ken Auchinleck started assembling the home that was previously built in Williams Lake, B.C. In three short days, all logs were sitting in their final resting place. The rest of the home took about one and a half years to complete.

The home’s fine details include a 2,000 square foot cedar patio with a hot tub and a 20 foot roof overhang to protect it from the elements. There is a custom glass shower that has the water streaming out from a log overhead and the tile floor under your feet is heated to provide an amazing way to wake up in the morning.

The 100 foot wide sandy beach is only 30 feet from the home and provides a setting hard to find this close to town. The carvings featured around the home include an eagle over the front entrance, a beaver sitting on the corner of a bench and bear paws that are climbing up many of the posts around the property.

wharf and provides the benefits of country living, 10 minutes from Stavanger Drive.

This summer, Ken has taken delivery of two additional log homes from Pioneer and erected them in Biscay Bay and Bellevue Beach. The Biscay Bay home is 100 per cent complete and the owners have moved in. Bellevue Beach is still under construction and is scheduled to be finalized early in 2015.

around the world. What that could mean for tourism and local businesses, we are not sure. However, it is certain that Pioneer Log Homes of British Columbia are making things happen here in Newfoundland and Labrador.

For more information on Pioneer Log Homes of British Columbia, go to: www.pioneerloghomesofbc.com or contact Ken Auchinleck, Distributor for Pioneer Log Homes of British Columbia, at ken@pioneerloghomesofbc.com.

This year marks the second season for HGTV’s highly rated television show, Timber Kings, and the film crew made the trip across Canada to film the setup of the home in Biscay Bay, interview the owners and to record the Screech In of the owner and founder of Pioneer Log Homes at our model home in Bauline. Bryan Reid Sr. and Peter Arnold both received their Honourary Newfoundland Citizenship papers before they left Newfoundland.

HGTV is in the process of producing a new sequel to the Timber Kings show that will air in 2015. The details have not yet been released. However, once again, HGTV will visit us here in Bauline and deliver a special gift from Pioneer. Another huge carving is rumoured to be on its way here.

It will be featured as the season finale early in 2015. It is still too early to announce the details!

The 4,400 square foot home is built with Western Red Cedar logs, the finest log building fibre available. It sits on a oneacre lot with a 600 square foot cedar

Having Newfoundland and Labrador and our homes prominently displayed on international television on two occasions will certainly be big news for our local distributorship. The spinoff of this publicity is that Newfoundland and Labrador, and the communities of Bauline and Biscay Bay, will be featured in millions of homes

Business News december 2014 / january 2015

23

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Get up to $50,000 in rebates and cut your operating costs every month.

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Better practice your pirouette, because the savings you get with the takeCHARGE Business Efficiency Program will have you dancing in the halls. One phone call connects you to an energy expert and significant savings—up to $50,000 in rebates, plus year-round savings on your electricity costs.

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The Silver Ball in support of the Newfoundland Symphony Orchestra

Saturday, February 7 • 6:30PM Delta St. John’s Hotel & Conference Centre TICKETS – $200 a portion of the ticket is tax deductible AVAILABLE AT THE NSO OFFICE 722-4441

Makes a great Christmas gift!

$20 million investment in venture capital funds good news for businesses Recognizing that raising capital is one of the biggest challenges facing entrepreneurs interesting in starting a business, eight years ago the St. John’s Board of Trade established the Newfoundland and Labrador Angel Network (NLAN).

NLAN represents angel investors, successful capitalists looking for opportunity in emerging businesses.

“Knowing that new startups in particular needed help in finding the money that they needed to get going, through NLAN we are able to link ready capital with investment opportunities,” says Nancy Healey, CEO of the St. John’s Board of Trade.

Entrepreneurs now have access to even more capital, thanks to a $20 million Provincial Government investment in two venture capital funds, Venture Newfoundland and Labrador and Build Ventures. Venture Newfoundland and Labrador will provide funding to support new local start-ups and companies in the very early stages of their development. The Provincial Government will implement a 30 per cent non-refundable Venture Capital Tax Credit as an incentive for private investors to partner in capitalizing the Venture Newfoundland and Labrador fund.

The Build Ventures Fund is a pre-existing privately managed Atlantic Canadian regional venture fund that supports early-

From left, Board of Trade CEO Nancy Healey, Finance Minister Ross Wiseman, Business, Culture, Tourism and Rural Development Minister Darin King, Premier Paul Davis, Dr. Taylor Wish, cofounder, Sequence Bioinformatics Inc.; Thomas J. Hayes, President and CEO, GrowthWorks Atlantic Ltd.; and Patrick Keefe, Partner, Build Ventures Inc.

stage companies which are able to generate enough cash flow to sustain operation.

Support in venture capital will complement existing programs offered by the Department of Business, Tourism, Culture and Rural Development.

“The Board of Trade and NLAN advocated for the province to set up this fund because we needed more resources to assist startups,” says Healey. “NLAN only offers the promise of putting you in front of people who had money and whether or not they were going to be able to coordinate to do the investment was always a challenge.

Business News december 2014 / january 2015

This fund brings dedicated resources to manage investments, and has a dedicated pot of money and dedicated people to mentor businesses, which is key to any business startup.”

Healey attended the venture capital announcement with Premier Paul Davis, Finance Minister Ross Wiseman, Business, Culture, Tourism and Rural Development Minister Darin King, Dr. Taylor Wish, cofounder, Sequence Bioinformatics Inc.; Thomas J. Hayes, President and CEO, GrowthWorks Atlantic Ltd.; and Patrick Keefe, Partner, Build Ventures Inc.

25

east meets west Exploring Opportunities in Labrador City and Wabush

Des Whalen, First Vice-Chair, St. John’s Board of Trade, with Kevin Becker, Executive Director Corporate Finance, Deloitte Canada.

“Innu DMC was very pleased with the East Meets West initiative of the St. John’s Board of Trade. It was a tremendous opportunity to gain a better understanding of market opportunities in Labrador West. While business has slowed somewhat in that region, the primary benefit of this trade mission for Innu DMC was to establish contacts upon which we can build relationships so that when those companies need our services in the future they will feel confident calling us.”

Jennifer Aspell, Business Development Manager, DMC/Innu DMC

“The East Meets West event was a fantastic showcase of Labrador West as a region! It brought together business from Lab West and the Island for quality networking. A true showcase of current and future opportunities, and gave great insight into the unique nature of doing business in Labrador West. Well organized and brilliantly executed – hats off to everyone involved!”

Steve Short, Sales Associate, Labrador Region, Provincial Airlines

Kelly Nippard and Krista Norman from Viva Group helped the St. John’s Board of Trade organize East Meets West.

“ A fantastic opportunity to learn about business needs of several key companies and organizations in Labrador City and Wabush. The presentations were informative and useful, networking with fellow delegates from St. John’s who travelled with us was productive and the IOC tour was educational and definitely a thrill. Thank you to Board of Trade and VIVA Group.”

Dave Liverman, Assistant Deputy Minister, Department of Natural Resources.

Glenda Janes, CEO St. John Ambulance

“ The presentations by Mayors Vardy and Oldford, Mining ADM Liverman and IOC’s senior management, and a Deloitte leading mine analyst, were remarkable for their calibre, concentrated information and attention. The town and mine tours topped it all with exclusive glimpses into doing business and living in Lab West.”

Marilyn Butland, Butland Communications

The St. John’s Board of Trade brought delegates to East Meets West. Some of those delegates are seen touring the IOC mine site.

26

Nancy Blundon, Chair of Labrador West Chamber of Commerce, presents at East Meets West.

“I had the distinct pleasure of attending the East Meets West Conference in Labrador West in October. It was absolutely wonderful to see Newfoundland and Labrador businesses interacting and communicating about working together to make our provinces economy stronger. These opportunities will allow our members to grow and sustain current levels of success.”

Des Whalen, First Vice Chair St. John’s Board of Trade

Business News december 2014 / january 2015

What are you @?

Notes from the @stjohnsbot twitterverse

@Schubot777 At the @stjohnsbot

@PeterCBC Federal leaders coming through NL, @ThomasMulcair in for Cleary nomination Monday, @JustinTrudeau speaking to @stjohnsbot on Dec 5 #nlpoli

ChrisEnsingCBC #LabWest hosts the

@IcebergQuest @stjohnsbot 101 session w/ awesome members. Margie’s #onaroll @CoffeeMattersNL @MarriottStJohns #networking #StJohns

@CochraneCBCNL On Point tonight at

@CBDCNL great article re: effective

@GCBBT Great insight into employee

@CanadaSweden The Embassy

@TeleFitz Nancy Healey @stjohnsbot: Says funds, credit “can be real game changers” for investment climate in NL.

@HappyCitySJ What could a denser St. John’s look like? Teaming up with @stjohnsbot and @CHBA_NL for a citizenprivate sector chat. happycity.ca/density

luncheon with the work gang from @NLChocolateCo should be a time! #nlpoli #dwightball

@stjohnsbot for #EastMeetsWest. @DesWhelan says “We want our companies to come to Labrador”

communications from @_Smart_Learning in @stjohnsbot business news #TCS_SDC met @stjohnsbot CEO Nancy Healey to discuss potential opportunities for Newfoundland & Labrador companies in Sweden.

@poole_nikki @stjohnsbot Share the mistakes in an organization- could save you $ #BOTSmallBizWeek #mentorlunch #botambassador

training from @stjohnsbot chair Sharon Horan (@FITPres) in the @StJohnsTelegram.

730: @evansolomoncbc on Scott Andrews suspension. @stjohnsbot president Sharon Horan on Ball/Davis speeches #nlpoli

@PaulDavisNL I’m about to take the

stage at the @stjohnsbot luncheon. Thank you to everyone for coming out! #nlpoli

@WPH_Law Well done @FITPres tonight! @stjohnsbot @poole_nikki @stjohnsbot

@Quality_HotelSJ Sponging information from industry #mentors #learning #botambassador

@Vigilant_PM We’re out of the office

today! Enjoying the @stjohnsbot Luncheon with Premier Paul Davis!

@Chris_Dillon Great to see @DwightBallMHA reference tech and innovation at today’s @stjohnsbot luncheon.

@melissaroyle Excited to be

participating in the @stjohnsbot Think Tank this evening! Lots of great ideas for 2015

lunch ? supper ? evening ?

@RonTaylorNL Wow, huge turnout

for the @stjohnsbot @DwightBallMHA luncheon!

BEST MEETING FACILITIES

Call Craig Murphy 737-7883 craig.murphy@geocentre.ca

@j_whites Some of the boxes of

chocolates from @NLChocolateCo at the @stjohnsbot luncheon #nlpoli

Business News december 2014 / january 2015

27

Document management strategies and your “photocopier”

I just started a new position with an established company.

Even though this is a different product with a different approach, I realize that it is not always about what you are selling, it’s about who’s selling it. Building relationships with the people to whom you are selling to is the fundamental key to any business’s success.

Every business, currently in operation, needs what we are offering. Our equipment (Sharp and Samsung) are high quality and hold their own against the competition, so I thought okay, how hard can it be?

What I didn’t realize was the fact that MFPs (multi-functional printers) are not sexy to the general population. Usually, when dealing with salespeople, there is something you want to buy or, in a completely honest reference, want nothing to do with. There is a beauty in most advertising sales. Cars are sexy, cosmetics are sexy, even food is sexy.

Multi-Functional Printers are not sexy!

The dichotomy however is this: if you have a business, you need an MFP but nobody wants to take the time to understand them.

With all that said and without further ado, I want to take this opportunity to bring the sexy back to photocopiers and printers.

Today’s business equipment is so advanced that not only can you print/scan/fax and copy in one machine but you can now email directly to and from that same machine as well as secure important documents with specific employee verification. (No more picking up other peoples documents.)

Here are some of the advances in technology available in MFPs

•

Built in data security that will encrypt hard drives 7 times

•

Capacity to copy up to 100 pages per minute

•

Print from USB/scan to USB

• •

Fax to email and inbound fax routing

•

Web capabilities right from the display

•

Mobile printing from your phone or tablet

• • •

Email diagnostics and copy usage

•

Document management systems/ electronic filing/automatic invoicing

•

Optimized Character optimization for ease of search

• •

Whiteout ability

Black and White or Colour scanning to Tiffs and PDF

Wireless printing Scan and print from Cloud based applications

It boasts being the largest supplier of copiers and printers in Newfoundland and Labrador with its fully stocked warehouse.

Its province-wide customer service and technical support solidifies its place as one of the best in the business. And with over 30 employees, there are no automated voice recordings here, just fast and friendly service.

Erika Pardy is Director of Business Development and Marketing with Modern Business Equipment Ltd. For more information contact Erika at 579-2140 or 769-1418, or check out their website at www.modernbusiness.ca

App capability

Modern Business Equipment Limited is the oldest family owned and operated full service copier and printing machine supply shop in Newfoundland and Labrador. It was started in 1967 by Cyril Mallard who initially sold high quality typewriters. Modern Business Equipment Limited has long since put away the typewriter in exchange for more modern equipment such as state-of-the-art copiers and printers.

Chris Mallard started with his Dad nearly 33 years ago and is now the commander in chief, taking over where his Dad left off. Chris’ expertise and history in the industry is certainly almost un-parallel with his counterparts in the province of Newfoundland and Labrador.

Other impressive notables are Bernie MacDonald, the company’s General Manager, who just celebrated his 29th year with the company, and there are over six service technicians that have 30 years under their belt, maintaining the same product line. That low turnover and loyalty is uncommon in the industry.

So, when making a decision about whether you should invest in an MFP for your business or not, that kind of service and product knowledge should be high on your rating criteria!

Business Travel.

Made Simple.

Come Stay at the Greenwood Inn and Suites.

Whether you’ve had a day of sightseeing or business meetings, the Greenwood Inn and Suites Corner Brook is a stay in style and comfort. With pillowtop mattresses and LCD flatscreen televisions in every room, enjoy the comforts of home while on the road.

Call to book your reservations today!

Cyril Mallard and his son Chris have made Modern Business Equipment Limited a definite contender in this marketplace.

greenwoodinn.ca

Business News december 2014 / january 2015

1 800 399 5381

29

what makes a great client?

In the marketing and advertising business, we hear what it takes to be a great agency and what clients expect from their agencies all the time. But what does it take to be a great client?

Be Brave As Bill Bernbach - advertising legend - said many years ago, in order to get great work from your advertising agency, you need to be a brave client. Great clients are often visionaries and are open to unchartered waters – they want to be bold. Playing it safe can be the most dangerous thing in the world, because you’re presenting people with an idea they’ve seen before, and you won’t have impact. Plus, you’re paying a lot of money to run an ad or campaign – make sure it gets noticed and talked about instead of ignored like all the other mediocre ideas out there.

Then there’s David Ogilvy, who is also a legend in the advertising business. Like Bernbach, he believed clients need to take that extra step to that place where they feel ‘slightly uncomfortable’ before a campaign launches. Great clients want (and expect) their agency partner to push them out of their comfort zone. Great clients get better ideas and better results because they are more open to new ideas and different opportunities.

Demand Great Work Today’s advertising is about 95 per cent mediocrity and 5 per cent outstanding.

Great clients want and push their agency to create outstanding work. They demand creative brilliance. They demand the best talent, results, and innovation. As Bernbach said, “an important idea not communicated persuasively is like having no idea at all.”

Great clients provide enough time and resources to do the job well. Not getting the right results and creative output from your agency? Perhaps you need to demand more or… maybe you’re not working with the right agency.

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Be Focused Great clients give clear business objectives, have open communication, make thoughtful decisions and have mutual respect. The best clients involve their agency in the entire business and make them partners in the process, from planning to execution.

Don’t Underspend The surest way to overspend on advertising is not to spend enough to do the job properly. For agencies, time is money – just like lawyers. We bill by the hour/day/job.

Great clients understand this, unlike some clients who try to squeeze budgets and get work done for next to nothing. Great clients pay for great ideas. In the end, we all win.

Treat Your Agency How You’d Like to Be Treated Great clients that stand out are understanding, trustworthy, and want to have a great relationship. They treat their agency like a partner – not a vendor.

At the end of the day, agencies are here to help clients solve their business problems.

Great clients recognize this and demand it.

Jenny Smith is President, Creative Director of Ray. She can be reached at 709-699-4175 or jenny@rayagency.ca. To learn more about Jenny and Ray, visit rayagency.ca.

Last year 89 cents * from every dollar of lo�ery revenue went back to Atlantic Canada. * based on 2013/14 audited financial results

Get to know us better at

100% of profits go back to Atlantic Canada. All of it. Every year.

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Business News december 2014 / january 2015

business excellence awards Heading Text Congratulations To All Our Winners

The St. John’s Board of Trade recognized some of the city’s most outstanding entrepreneurs during the 22nd annual Business Excellence Awards.

“These awards recognize the achievements of private sector business and acknowledge the significant contributions members are making to our community, and our province,” says Sharon Horan, Chair of the St. John’s Board of Trade. “I congratulate all of this year’s award recipients and wish them many more years of continued success.”

Community Impact (20+ employees) Hickman Automotive Group

Hickman Automotive Group is truly committed to supporting the local community in ways that promote the education, safety and health of children. The company provides in excess of $150,000 annually to support sports teams, events like the Janeway Telethon, as well as the construction of safe, modern playgrounds. This year Hickman Automotive Group partnered with the Heart and Stroke Foundation of Newfoundland and Labrador for the Hockey Heroes hockey tournament which raised over $300,000 to purchase automated external defibrillators for schools across the province. Through another partnership with Bridges to Hope, Hickmans donated 500 book bags and school supplies to children at the start of the school year.

Community Impact (under 20 employees) Hungry Heart Café

Since 2008, Hungry Heart Café has helped transform the lives of some of our community’s most disadvantaged citizens by offering workplacebased culinary arts training. Through mentorship and peer support, Hungry Heart Café is enabling graduates to secure successful and sustainable employment while helping employers find the qualified workers they need. Hungry Heart Café’s commitment to our community is truly inspirational.

Business News december 2014 / january 2015

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business excellence awards

Leader in Growth and Sales St. John’s International Airport

2014 will be another record-breaking year for passenger volume at St. John’s International Airport. The St. John’s Airport Authority has been actively promoting the airport, and the community, nationally and internationally. Its aggressive air service development strategy has been successful in expanding the number of airlines, flights and destinations served by the airport. Its proactive approach to recruiting airlines resulted this past year in a direct flight between St. John’s and Dublin and the return of the flight to London Heathrow.

Marketing and Promotional Creativity Destination St. John’s

Having St. John’s stand out among thousands of possible destinations for group travel and conventions requires creativity and originality. Thanks to the work of Destination St. John’s, the city will host over 90 conferences this year which will contribute $50 million to the local economy. Destination St. John’s has used a number of innovative marketing strategies in promoting our city nationally and internationally. Recognizing the importance of selling all the bells and whistles of the expanding St. John’s Convention Centre long before it was built, this year Destination St. John’s stepped up its marketing approach to include an animation of how the new building will look, which has proven to be a tremendous sales tool.

Customer Service and Reliability Knightsbridge Robertson Surrette

As the region’s leading recruitment and HR firm, Knightsbridge Robertson Surette has worked with both small-medium employers and larger firms, helping them attract, develop and optimize talent. Through three diversified lines of business, the company continually adjusts its approach to meeting client needs, adopting new and improved practices such as coaching, and assessment and onboarding processes for clients. Living up to its mantra of putting clients first, 100 per cent of KBRS clients are satisfied with the service they provide and 60 per cent are returning clients, clearly indicating they are most deserving of this award recognizing customer service and reliability.

Innovation FONEMED

FONEMED’S remote Population Health Management team provides health advice to people throughout North America, including the Health Line in this province. The company’s software platform is installed at multiple international locations including Venezuela and Haiti, and currently FONEMED employs more than 100 registered nurses, health service representatives and software engineers in this province.

Most recently Fonemed initiated a pilot of its new congestive heart failure program, providing 24-7 advice to individuals. FONEMED’s innovative programs are helping minimize the huge pressures placed on health care systems by patients suffering chronic diseases – programs developed right here in Newfoundland and Labrador.

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Business News december 2014 / january 2015

Workplace Excellence Technip Canada Limited

A global subsea engineering firm, the majority of the workforce at Technip’s St. John’s office is from Newfoundland and the Labrador. With a strong focus on health and safety, good work life balance and personal development for all staff, Technip Canada has been named a top employer in Atlantic Canada for the past three years, and is among the top 100 employers in Canada. Technip involves its employees in many decisions regarding the development of the company and regularly acts on suggestions from employees, like supplying headsets for workers distracted by noise levels and choosing to move to a new office space, partially because employees expressed concerns about available parking. A truly great employer and very deserving of this year’s Workplace Excellence Award.

Entrepreneurial Spirit

Rocket Bakery and Fresh Food Taking over the space once occupied by Auntie Crae’s should have been a tough act to follow, however, after just three years, Rocket Bakery and Fresh Food has created a brand that is synonymous with quality and caring. Rocket Bakery is more than a coffee shop, it has evolved to meet the dietary needs of customers with dietary issues and offer traditional foods with a twist – their fish cakes are baked not fried! Catering is the company’s biggest growth area, and their Expresso Express service allows them to offer their product outside of their Water Street location.

The business regularly supports charities, arts events and fundraisers, which has increased awareness of, and traffic at, the Rocket.

Community Builder Volunteer of the Year Jim Burton

Jim Burton believes strongly in giving back to the community and has devoted countless hours of volunteer time to charities. He has served on numerous boards, including the Canadian Cancer Society, the provincial Brain Injury Association and the Janeway Children’s Hospital Foundation, among others. Jim has served as chair/co chair for Rotary’s gala dinner and auction for many years, and under his leadership the event has grown from raising about $50,000 a year to an incredible $250,000 annually. But the effort he puts into the annual gala goes well beyond corporate sponsorship and ticket sales. He dedicates an enormous amount of time into the planning the logistics of the event. Jim is also the force behind Hope Air, the only charity in the country providing free flights so those in need can receive the health care they require and deserve. This year Hope Air will provide 1,000 free flights to residents of Newfoundland and Labrador. We are proud to present Jim Burton with the Community Builder Volunteer of the Year Award.

2014 Business Excellence Award Hickman Automotive Group

The Business Excellence Award is the most prestigious award presented by the St. John’s Board of Trade. Chosen from the recipients of the business achievement awards, the award is crafted as the flame of entrepreneurial spirit. The Business Excellence Award represents overall achievement across categories and recognizes innovation, creativity, sales growth, and the passion for success demonstrated by the annual winner. Each year, the recipient distinguishes themselves as achievers at the very highest level. Hickman Automotive Group personifies entrepreneurial spirit and passion represented by this award.

Business News december 2014 / january 2015

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member news Alumni Top Team Down Under A team from Memorial University was crowned the best in the world and took the top prize of $100,000 at the 2014 G20 Global Business Challenge (GBC), a prestigious international graduate business competition held in Australia last month.

Alumni Dave Winsor, B.Eng.’09, MBA’14; Daan Goossens, MBA’14; Janine Brophy, B.Comm.(Hons.)(Co-op)’08, MBA’14; and Lica Christensen, M.Env.Sc.’14, along with faculty advisor, Dr. Peggy Coady, an associate dean in the Faculty of Business Administration, beat out five other teams to win the challenge.

Team Memorial faced stiff competition from teams that included members from institutions such as University of California, Berkeley; Warsaw School of Economics; and the University of Nottingham, among others.

The MarCom Awards is a creative competition for any individual or company involved in the concept, writing and design of print, visual, audio and web materials and programs. It is an international competition comprised of several categories. This year, the competition received 6,500 entries from 17 countries, including Fortune 500 companies and leading international marketing agencies. The awards are administered and judged by the Association of Marketing and Communications Professionals.

The international organization, based in Dallas, Texas, consists of several thousand creative professionals. Nine Island Productions is the only Gold Award winner from Newfoundland and Labrador in this year’s competition.

NATIONAL Welcomes New Director Deborah Inkpen has joined NATIONAL’s St. John’s office as a director.

With more than 20 years of industry experience, including a strong background in crisis communications and issues management, Deborah brings a wealth of expertise in the areas of strategic planning, stakeholder and media relations, and marketing and brand process. She also has in-depth knowledge of the local, national and international business communities.

From left, Dave Winsor, Lica Christensen, Janine Brophy and Daan Goossens in Australia.

“They all had really unique ideas and they were tough to compete against,” said Winsor. “They all brought something to the table that we didn’t consider. From our point of view, we were very humble to accept the award. It is really great to showcase what we can do and how great a team from Canada and Memorial University can compete.”

Prior to joining NATIONAL, Deborah was Vice-President of Communications & Policy for Noia, and served as Director of Communications for Workplace Health, Safety, and Compensation Commission. She also held previous marketing and communications roles with Memorial University, the Governments of Ontario and Newfoundland and Labrador, and the Government of Canada.

The G20 GBC is a unique and highly innovative competition that attracts top graduate students from leading business schools and universities. Teams were challenged to develop an innovative solution to use, recycle and/or manage water to achieve largescale impact.

Nine Island Productions Wins International Marketing Award

Deborah Inkpen

Nine Island Productions was awarded a Gold MarCom award for a 12-part web series featuring one-minute videos of tourist destinations throughout Newfoundland and Labrador. The series, Tourism Road Movies, earned the award in the Web Video/ Marketing category.

“This is a great achievement and fantastic recognition for all the hard work that went into developing and producing the video series,” said Nine Island Productions owner Peter Walsh. “There is so much natural beauty and many unique people and places in Newfoundland and Labrador from which to draw inspiration. This win is not only recognition for Nine Island and its partners, but it also further promotes our province on an international stage.”

Deborah’s work has been recognized with national and international awards. She is a graduate of Memorial University and Carleton University with Bachelor of Arts Degrees in Classics and Art History. She also holds a Master of Philosophy in Humanities and is a Fellow of the School of Graduate Studies at Memorial.

Deborah is a founding member of the Terra Nova Art Foundation, a member of the City of St. John’s Arts Advisory Committee and a member of the International Association of Business Communicators (IABC).

NATIONAL is a marketing communications firm that serves regional, national and international clients from offices in St. John’s, Halifax, Saint John, Quebec City, Montreal, Ottawa, Toronto, Calgary, Vancouver, New York, London, UK, and Denmark.

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member news Vigilant Management Director Wins President’s Award Terry Hussey, Director of Business at Board of Trade member Vigilant Management has been awarded the 2014 Memorial University of Newfoundland and Labrador President’s Award for Outstanding Teaching (Lecturers).

The President’s Awards honour those individuals who, through their creative approaches and sustained commitment to students, have generated intellectual excitement, fostered the development of students’ skills and interest in their disciplines, and have contributed to a positive teaching and learning environment at Memorial University.

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Lesley Oake, owner of Lesley Oake School of Dance: College of the North Atlantic Youth Entrepreneur of the Year Award;

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Helen MacKinnon, owner of A Holding Place: Newfoundland and Labrador Credit Union Start-up Award;

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Angela Parsons, owner of Royal K9 Spa, Resort & Training: Community Impact Award, sponsored by Hebron Project;

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Jackie McCann-Scott, founder of Invested Mama: Scotiabank Innovation Award;

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Bonnie Cook, owner of Abbyshot Clothiers Ltd.: Visionary Award, sponsored by Cox & Palmer.

In addition to the seven women business owners honoured this year, the Hebron Project was awarded the Corporation of the Year Award for their contribution to the development of women entrepreneurs and the active inclusion of women-owned businesses in their supply chair.

Terry Hussey

Terry has been teaching part-time at the Faculty of Business Administration since the Spring of 2012. He believes that all students are worthy of encouragement, are capable of excellence, and can be made to feel excited about learning.

NLOWE Honours Female Entrepreneurs Seven business owners from this province have received Entrepreneur of the Awards from the Newfoundland and Labrador Organization of Women Entrepreneurs (NLOWE).

Filmmaker Barbara Doran, whose production credits include the major motion picture, The Grand Seduction (2013), and television mini-series, Random Passage (2002), was recognized with NLOWE’s inaugural Export Award. New to NLOWE’s awards program this year, the Export Award, presented by Atlantic Canada Opportunities Agency, recognizes a woman business owner who has excelled in export and can demonstrate notable growth in her overall business as a direct result of entering new international markets.

Don-E Coady, Creative Director at Dc Design House, was named Volunteer of the Year and directed the video for Chris Kirby’s “Leave of Absence”, which picked up Video of the Year at the 2014 Music NL Awards in Corner Brook. Don-E and Andrew Wadden were also recently presented with the Young Professionals Award from the Rotary Club of St. Johns Northwest.

“It’s terrific winning this award and to be recognized,” said Doran, “it’s necessary for women to have their own collective voice, to get together, to share your experiences and talk about your challenges and solutions. It’s a community.”

Other 2014 NLOWE Entrepreneur of the Year Award recipients include:

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Margot Mayo, owner of Jema International Travel Clinic Inc.: RBC Royal Bank Entrepreneurial Excellence Award;

Business News december 2014 / january 2015

new members The Hardman Group Limited Duncan Whitcomb, Property Manager 1 Church Hill St. John’s, NL A1C 3Z7 709-690-4758 dwhitcomb@thehardmangroup.ca

Iceberg Quest Ocean Tours Barry Rogers, Owner/President 135 Harbour Drive, Pier 6 St. John’s, NL A1B 4G8 709-722-1888 • 709-579-8588 barry@icebergquest.com

Sugar Mama’s

Lainie Stewart, Owner 160 Old Placentia Road Mount Pearl, NL A1N 4Y9 709-364-2253 sugarmamas@bellaliant.com

Maritect Solutions

Jason Blackwood, Regional Manager 341 Kenmount Road, Suite 200 St. John’s, NL A1B 1C4 709-579-8400 • 709-726-0489 Jblackwood@maritect.com

Indigena Enterprises Inc.

Lisa Walsh, Founder Formulation 180 Portugal Cove Road (The Holiday Inn) St. John’s, NL A1W 2H2 709-237-8772 lisa@indigenaskincare.com

Mortgage Alliance Provincial Mortgage Group Leslie Penney, General Manager / Senior Mortgage Broker 161 Kenmount Road St. John’s, NL A1B 3V8 709-764-4744 • 709-722-8081 lpenney@mortgagealliance.com

Atlantic XL

Karen Winsor, COO 130 Water Street St. John’s, NL A1C 1A8 709-237-7701 • 709-237-7702 Karen.winsor@atlanticxl.com

Woody’s Capital Inc. Lori Bragg, Vice President 76 Regent Street St. John’s, NL A1A 5C5 709-738-8123 Lori-bragg@hotmail.com

Kennedy Cleaning Services Dave Kennedy, Owner 294 Frecker Drive St. John’s, NL A1E 5S7 709- 631-3534

DLC Smarter Choice Mortgages

Pipers Department Stores

A1 Lumpers

Technical Rope & Rescue Inc.

Bev English, Broker Suite 302 – 360 Topsail Road St. John’s, NL A1E 2B6 709-739-7283 709-739-5860 benglish@dominionlending.ca

Susan Hafey, NL Service Representative 650 Champlain Street, Suite 202 Dieppe, NB E1A 1P5 506-389-8011 • 506-389-0771 Susan_hafey@yahoo.ca

Training WRX

Des Whelan, Vice President 100 Brookfield Road St. John’s, NL A1L 1J7 709-753-2284 x 301 • 709-753-2045 des@trainingwrx.ca

Mercedes –Benz St. John’s Dan Penney, Dealer Principle Jill Penney, General Manager 211 Kenmount Road St. John’s, NL A1B 4J8 709-738-2369 jill@mercedes-benzstjohns.ca

Newfoundland Canvas

Adam Kavanagh, Director 3 Cashin Avenue St. John’s, NL A1E 2Z8 709-738-1768 hello@newfoundlandcanvas.com

Lester’s Farm Chalet

Jim Lester, Owner 92 Pearltown Road St. John’s, NL A1G 1P3 709-368-2458 lestersfarmchalet@gmail.com

Coffee Matters

Scott Hillyer, Owner Jeremy Schwartz, Operations & Marketing Coordinator 1 Military Road St. John’s, NL A1C 2C3 709-753-6980 Scott@coffeematters.ca operations@coffeematters.ca

Meridia, a Knightsbridge Robertson Surrette Company

Glen Skinner, General Manager Elizabeth Strickland, Manager Human Resources 681 Topsail Road St. John’s, NL A1E 2C3 709-368-2416 • 709-368-2708 estrickland@pipers.ca Colin LeGrow, President Jeff Daniels, Project Manager 1155 Bauline Line Bauline, NL A1K 1E7 709-335-2325 colin@trr.ca jeff@trr.ca

S.R. Stack & Company Ltd. Sean Stack, Owner 84-86 Elizabeth Ave. Regatta Plaza, Suite 101 St. John’s, NL A1A 1W7 709-221-5500 • 709-221-6600 sean@srstack.ca

Crystal Eagan, Hanlon Realty Crystal Eagan, Realtor 95 Bonaventure Avenue St. John’s, NL A1B 2X5 709-738-6200, Cell: 709-682-6696 709-738-6201 Eagan@nl.rogers.com

Newfoundland Aquaculture Industry Association (NAIA) Cyr Couturier, President Miranda Pryor, Executive Director 11 Austin Street, Suite 209 St. John’s, NL A1B 4C1 709-754-2854 • 709-754-2981 info@naia.ca

Eastern College Inc.

Deborah Guest, Campus Director 22 Pearl Place St. John’s, NL A1E 4P3 709-722-8580 • 709-722-8318 Deborah.guest@easternCollege.ca

Waterford Energy Services Inc. Kerri Best, General Manager Suite 703, 215 Water Street St. John’s, NL A1C 6C9 709-793-9374 • 902-443-0670 Kerri.best@wesi.ca

Natalie Hand, Practice Leader, NL 10 Fort William Place, Suite 101 St. John’s, NL A1C 1K4 709-722-6890 • 709-722-8685 nhand@kbrs.ca

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AROUND THE BOARD

St. John’s Board of Trade Chair Sha ron Horan was featured on the November 15 broa dcast of On Point with David Cochrane.

As part of our new Student Scope initiative, the Board of Trade was pleased to welcome post-secondary students to the luncheon with Premier Paul Davis. Students from College of the North Atlantic and Academy Canada are seen with our CEO Nancy Healey.

of the province’s r Luncheon during Small Business Week featuring some The Board of Trade partnered with BDC to offer a Mento Iris Petten, Fraser Zurel, Mark Jo , Horan Sharon Chair Pittman of BDC, our successful business leaders. From left, Earl Ludlow, Brian .

Edison, Anne Squires, Bruce Templeton and Charlie Oliver

The Meet Your Match mixer hosted by Hickman Chevrolet Cadillac was one of the biggest this year. Our CEO Nancy Healey is seen with, from left, Hickman Group of Companies ‘Jonathan Hickman, Bert Hickman and Kevin Peters, who is also a director with the St. John’s Board of Trade.

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Business News december 2014 / january 2015

Each year the St. John’s Board of Trade brings together its past Presidents and Chairs to talk about the Board’s priorities. Current Chair Sharon Horan is seen with Sandy Gibbons (1998) and Andrew Collins (1992).

AROUND THE BOARD

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Another large crowd assembled for the luncheon featuring Premier Paul Davis.

Large Format Printing Outdoor Banners & Signage Tradeshow Displays Laminating The luncheon featuring Dwight Ball, Leader of the Official Opposition, drew a large crowd.

All forms of Digital Printing & Book Binding:

Business Forms, Reports, Business Cards, Envelopes, Labels, Calendars, Art Prints and Maps

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Addre ce, you kn be .ca la t, may that p or .ne you can m o .c iz book if nvis-b www.i us on Face Follow

IF YOU DON’T REGISTER, YOU ARE INVISIBLE. Help us plan for, support and promote business in our city. Register your company today with the City of St. John’s.

Check us out online it’s quick and easy. www.stjohns.ca/ registermybusiness

Boxes of chocolates prepared by presenting partner Newfoundland Chocolate Company featured all the premiers of Newfoundland and Labrador.

Call us for your next printing project!

(709) 722-8772 www.cansel.ca

Business News december 2014 / january 2015

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Management track - SCMP Designation SCMA Newfoundland &

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Business News december 2014 / january 2015