http://www.standardpub.com/Content/Site130/FilesSamples/43373pdf_00000005958

Session

*

Satisfaction

?bg]bg` <hgm^gmf^gm Â? IabebiibZgl -3-&*,

Ma^ Ahhd *' =h rhn k^f^f[^k ma^ he] lhg`% Ă&#x2030;=hgĂ&#x152;m Phkkr% ;^ AZiirĂ&#x160;8 MZd^ Z fhf^gm mh \kbmbjn^ bml ob^p h_ \hgm^gmf^gm'

+' Pa^g pZl Z mbf^ hk mph bg rhnk eb_^ pa^g rhn p^k^ ma^ fhlm \hgm^gm8 Par8

& Bg *2/. bg Z fhm^e khhf bg <e^ZkpZm^k% ?ehkb]Z% D^bma Kb\aZk]l phd^ ni pbma ma^ hi^gbg` `nbmZk kb__ Zg] ma^ erkb\% Ă&#x2030;B \ZgĂ&#x152;m `^m gh lZmbl_Z\mbhgĂ&#x160; bg abl a^Z]' Pbma Z ihkmZ[e^ mZi^ ieZr^k g^Zk[r% Kb\aZk]l k^\hk]^] ma^ kb__ Zg] p^gm [Z\d mh le^^i' EZm^k maZm p^^d bg ma^ lmn]bh% ma^ mZi^ pZl ieZr^]% Zg] bm \hglblm^] h_ mph fbgnm^l h_ Ă&#x2030;LZmbl_Z\mbhgĂ&#x160; Zg] _hkmr fbgnm^l h_ D^bma lghkbg`' O^klbhgl h_ ma^ lhg` aZo^ [^^g lng` [r Hmbl K^]]bg`% =^oh% Ă&#x2030;P^bk] :eĂ&#x160; RZgdhob\ !Zl Z ihedZ "% ;cÂ&#x2019;kd% Zg] ;kbmg^r Li^Zkl% mh gZf^ Z _^p' Ă&#x2030;L^lZf^ Lmk^^mĂ&#x160; Zelh ]b] Z o^klbhg \Zee^]% Ă&#x2030;!B \ZgĂ&#x152;m `^m gh" <hhi^kZmbhg'Ă&#x160;

Mn g b g ` B g m h @ h ]

65114-RStones Body-AQ.indd 9

+ 4/5/07 1:48:40 PM

IeZr ma^ lhg`% ÇLZmbl_Z\mbhgÈ !=bl\ Hg^% MkZ\d ,% hg Kheebg` Lmhg^l3 ?hkmr Eb\dl"' OA* k^\^gmer eblm^] ÉLZmbl_Z\mbhgÊ Õklm Zfhg` bml ÉMhi *)) Kh\d Lhg`l'Ê Kheebg` Lmhg^ fZ`Zsbg^ aZl eblm^] bm Zl l^\hg] hger mh ;h[ =reZgÌl ÉEbd^ Z Kheebg` Lmhg^'Ê Bm lmZg]l Zl hg^ h_ ma^ [Zg]Ìl fhlm ihineZk lhg`l Zg] pZl ieZr^] [r ma^ Lmhg^l bg ma^ aZe_mbf^ lahp h_ Lni^k ;hpe QE fhk^ maZg _hkmr r^Zkl Z_m^k bm pZl pkbmm^g' LmkZg`^er ^ghn`a% pa^g [Zg] f^f[^kl ohm^] hg pa^ma^k hk ghm mh k^e^Zl^ bm Zl Z lbg`e^ bg *2/.% ma^ hger mph [Zg] f^f[^kl mh ohm^ Z`Zbglm ]hbg` lh p^k^ bml Znmahkl% CZ``^k Zg] Kb\aZk]l Nihg bml k^e^Zl^% ÉLZmbl_Z\mbhgÊ Z]]^] mh ma^ [Zg]Ìl k^inmZmbhg Zl ma^ [Z] [hrl h_ kh\d Zg] khee' Pa^g ma^ Lmhg^l i^k_hkf^] mabl lhg` hg Ma^ >] LneeboZg Lahp bg *2//% ma^ \^glhkl É[e^^i^]Ê ma^ l^qnZe k^_^k^g\^l bg ma^ eZlm o^kl^' ,' <Zg rhn k^f^f[^k ma^ Õklm mbf^ rhn ^o^k a^Zk] hk hpg^] mabl lhg`8

-' PaZm Zk^ lhf^ k^Zlhgl _hk bml fnlb\Ze Zg] erkb\Ze Zii^Ze Zg] ehg`^obmr8

.' =h^l ma^ lhg` Z\\nkZm^er ]^l\kb[^ ma^ pZrl i^hie^ mkr mh Õg] \hgm^gmf^gm8

-9

Kh e e b g ` L mh g ^ l

65114-RStones Body-AQ.indd 10

3/23/07 11:42:31 AM

K^Z] IabebiibZgl -3-&*,' /' IZr \ehl^ Zmm^gmbhg mh o^kl^l -&2' PaZm Z\mbhg lm^il ]h^l IZne lZr fnlm [^ ]hg^ bg hk]^k mh _neÕee ma^ \hffZg] bg o^kl^ -8

<hgmkZlm ma^l^ lm^il mh ma^ pZr i^hie^ nlnZeer ehhd _hk aZiibg^ll'

0' <hglb]^k o^kl^ **' PaZm ]b] IZne bfier pa^g a^ lZb] a^ aZ] Ée^Zkg^]Ê mh [^ \hgm^gm8 Ahp \Zg paZm p^ nlnZeer \hglb]^k mh [^ Zg ^fhmbhg !aZiibg^ll% \hgm^gmf^gm" [^ e^Zkg^]8

1' PaZm ^ob]^g\^ phne] bg]b\Zm^ maZm lhf^hg^ aZl ghm Ée^Zkg^]Ê mh [^ \hgm^gm8 <hglb]^k ma^ lmkhg` lmZm^f^gm bg o^kl^ *, Zl rhnk Zglp^k'

Mn g b g ` B g m h @ h ]

65114-RStones Body-AQ.indd 11

-3/23/07 11:42:33 AM

Ma^ ;kb]`^ Fb\d CZ``^k aZl lZb] maZm pa^g a^ pkhm^ ma^ erkb\l a^ pZl \hff^gm& bg` hg ma^ oZlm \hff^k\bZeblf a^ lZp bg :f^kb\Z' Ghmb\^ maZm ma^ lhg`% pabe^ jn^lmbhgbg` pkhg` pZrl mh Õg] lZmbl_Z\mbhg% aZl ghmabg` mh h__^k \hg\^kgbg` Z kb`am pZr mh ]h lh' ?hk Z mbf^ ma^ Kheebg` Lmhg^l% ebd^ fZgr bg ma^ \nemnk^ h_ maZm ]Zr% lhn`am mh Õg] \hgm^gmf^gm [r ^l\Zibg` ma^ \hkknim phke] kZma^k maZg \hg_khgmbg` bm' : \hffhg f^\aZgblf _hk ]hbg` lh pZl ln[lmZg\^ Z[nl^' Mabl f^mah] h_ l^^dbg` lZmbl_Z\mbhg e^] mh hg^ h_ ma^ fhlm mkZ`b\ \aZim^kl bg ma^ [Zg]Ìl ablmhkr' Bg *2/0% CZ``^k% Kb\aZk]l% Zg] Chg^l p^k^ Zkk^lm^] Z gnf[^k h_ mbf^l _hk ma^ ihll^llbhg h_ ]kn`l' :_m^k [Zk^er ^l\Zibg` ehg` ikblhg l^g& m^g\^l% CZ``^k Zg] Kb\aZk]l Zii^Zk^] mh aZo^ l^o^k^er \nkmZbe^] ma^bk ]kn` nl^' Mabl pZl ghm ma^ \Zl^ _hk ma^ bg\k^]b[er mZe^gm^] ;kbZg Chg^l% ahp^o^k' Hg`hbg` ln[lmZg\^ Z[nl^ \Znl^] Chg^l mh [^\hf^ e^ll Zg] e^ll bgoheo^] pbma ma^ [Zg]% e^Z]bg` mh abl l^iZkZmbhg _khf ma^f hg Cng^ 1% *2/2' E^ll maZg Z fhgma eZm^k% Chg^l pZl _hng] ]^Z] bg abl lpbffbg` ihhe' Ma^ h_Õ\bZe iheb\^ k^ihkm kne^] ma^ bg\b]^gm Zl É]^Zma [r fblZ]o^gmnk^'Ê 2' K^ob^p ma^ \hngl^e h_ IZne bg eb`am h_ ma^ mkZ`^]r h_ Chg^l Zg] hma^kl ebd^ abf' Bg paZm pZrl ]h^l IZne \hffZg] nl mh \hg_khgm ma^ phke] kZma^k maZg l^^d mh ^l\Zi^ bm8

<hgmkZlm k^lneml h_ l^^dbg` \hgm^gmf^gm bg libm^ h_ ma^ phke] pbma l^^dbg` \hgm^gmf^gm makhn`a ^l\Ziblf'

-7

Kh e e b g ` L mh g ^ l

65114-RStones Body-AQ.indd 12

3/23/07 11:42:36 AM

Mngbg` Bg Pa^g IZne pZl pkbmbg` mh ma^ IabebiibZgl% ma^k^ l^^f^] mh [^ ebmme^ k^Zlhg _hk chr' IZne abfl^e_ pZl pkbmbg` _khf Z KhfZg ikblhg !IabebiibZgl *3*,"' Lhf^ f^f[^kl bg ma^ \ank\a^l a^ lmZkm^] p^k^ nlbg` abl bfikblhg& f^gm Z`Zbglm abf bg Z [b] _hk ihp^k !*3*0"' : o^k]b\m bg abl mkbZe [^_hk^ <Z^lZk pZl ^qi^\m^] Zgr ]Zr' : `nbemr o^k]b\m phne] f^Zg IZneÌl ]^Zma Zg] ikh[Z[e^ i^kl^\nmbhg _hk mahl^ Zllh\bZm^] pbma abf !*3+)"' P^ Zelh dghp maZm ma^ IabebiibZgl Zek^Z]r _Z\^] Éma^ fhlm l^o^k^ mkbZeÊ Zg] É^qmk^f^ iho^kmrÊ !+ <hkbgmabZgl 13+"' Lbfier aZobg` fhk^ g^o^k l^^fl mh [kbg` \hgm^gmf^gm' Ma^ Zihlme^ IZne% ebobg` bg ma^ fb]lm h_ Z iho^kmr&lmkb\d^g phke]% Z]]k^ll^] Z lbfbeZk anfZg ikh[e^f maZm ma^ Lmhg^l lZp bg Z \nemnk^ h_ ^q\^ll Zg] fZm^kbZeblf' *)' Par ]h rhn mabgd bmÌl lh aZk] _hk fhlm i^hie^ mh ^qi^kb^g\^ mkn^ \hgm^gmf^gm bg eb_^8 Eblm Z _^p h_ ma^ fhlm \hffhg khZ][eh\dl mh \hgm^gmf^gm3

**' PaZm Zk^ lhf^ \hffhg khZ][eh\dl mh \hgm^gmf^gm8

*+' Hg Z l\Ze^ h_ * mh .% ahp phne] rhn kZm^ ma^ Ébgg^k i^Z\^ jnh& mb^gmÊ bg rhnk eb_^ eZm^er8 Par8

Mn g b g ` B g m h @ h ]

65114-RStones Body-AQ.indd 13

-6 3/23/07 11:42:38 AM

*,' Hg^ h_ ma^ mabg`l maZm aZii^gl pa^g p^ _heehp <akblm bl maZm @h] k^ieZ\^l hnk he] ÉZii^mbm^lÊ _hk ma^ mabg`l h_ mabl phke] !m^fihkZe" pbma g^p Zii^mbm^l _hk ma^ mabg`l h_ ma^ Libkbm !^m^kgZe"' AZo^ rhn ghmb\^] rhnk Zii^mbm^ _hk ma^ mabg`l h_ mabl phke] bg\k^Zlbg` hk ]^\k^Zlbg` bg ma^ iZlm lbq fhgmal8

Par ]h rhn mabgd maZm bl8 PaZm ]h rhn g^^] mh Z]] hk ln[mkZ\m _khf rhnk Éf^gnÊ8

*-' MZd^ Z fhf^gm Zg] fZkd mph mabg`l maZm rhnÌo^ mhe] rhnkl^e_ rhn cnlm aZo^ mh aZo^ mh [^ aZiir' O ]b__^k^gm ahnl^

O g^p ch[

O eZk`^k lZeZkr

O bfikho^] lihnl^

O [^mm^k&[^aZo^] \abe]k^g

O fhk^ _k^^ mbf^

O hma^kXXXXXXXXXXXXXXXXX

O hma^kXXXXXXXXXXXXXXXXX

Makhn`a ikZr^k% Zld @h] mh k^e^Zl^ ma^ ]^lbk^ _hk mahl^ mabg`l Zg] Zeehp rhn mh ^qi^kb^g\^ mkn^ \hgm^gmf^gm'

-"

Kh e e b g ` L mh g ^ l

65114-RStones Body-AQ.indd 14

3/23/07 11:42:40 AM