You Said We Did, January 2016

Participation Feedback January 2016 Comments Cards Number of responses Jan 16 Day Patient

0

Inpatient

2

Outpatient

0

Known to Inpatient and Day Services Family, carer or visitor

0

Staff / Volunteer

1

Not known

0

Total

4

Feb 16

Mar 16

Apr 16

May 16

Jun 16

Jul 16

Aug 16

Sep 16

Oct 16

Nov 16

Dec 16

1

*Comments cards do not require to be fully completed.

Page 1 of 9

Question 1

Do you feel welcome every time you come in to the Hospice?

Jan-16

0

2

4 Never

6 Sometimes

8

10

Most of the time

12

14

Always

Question 2

Do you find the information provided to you about the hospice services and facilities helpful?

Jan-16

0

2

4 Never

6 Sometimes

8 Most of the time

10

12

14

Always

Page 2 of 9

Question 3

Have you been cared for with dignity and respect?

Jan-16

0

2

4 Never

6 Sometimes

8

10

Most of the time

12

14

Always

Question 4

Do we involve you as much as you would like in decisions about your care?

Jan-16

0

2

4 Never

6 Sometimes

8

10

Most of the time

12

14

Always

Page 3 of 9

Question 5

Have we been able to support you in managing your symptoms?

Jan-16

0

2

4 Never

6

8

Sometimes

10

Most of the time

12

14

Always

Question 6

Do you feel you have had opportunities to discuss wishes, hopes and fears for the future?

Jan-16

0

2

4 Never

6 Sometimes

8 Most of the time

10

12

14

Always

Page 4 of 9

Question 7

Do we provide enough support for family members and friends who care for you?

Jan-16

0

2

4

6

Never

Sometimes

8

10

Most of the Time

12

14

Always

Question 8

Do you think the hospice maintains a clean environment?

Jan-16

0

2

4

6

Never

Sometimes

8

10

Most of the Time

12

14

Always

Page 5 of 9

Question 9

Do you think the food and drink provided is of good quality?

Jan-16

0

2

4 Never

6 Sometimes

8 Most of the time

10

12

14

Always

Page 6 of 9

Question 10

Were you able to get a drink or a snack of your choice when you wanted?

Jan-16

0

2

Never

4

Sometimes

6

Most of the time

8

10

12

14

Always

Page 7 of 9

Do you have any comments you wish to make about the quality of staff who work in the Hospice?

Date Jan ‘16

Comment from: Family member

Inpatient Inpatient

Feedback: You said The staff are amazing and really look after my father. Beautiful place; very welcoming.

Action: We Did Thank you for such positive feedback.

We are delighted that you have found the team have been supportive and caring.

I cannot praise the staff enough. Always so caring, happy and I am always treated with dignity.

The Hospice is always excellent.

Do you have any comments you wish to make about the quality of leadership and management of the Hospice?

Date Jan ‘16

Comment from: Inpatient

Feedback: You said Just to say the standards are so high.

Inpatient

Excellent

Action: We Did Thank you for your complementary comments. We will continue to strive to provide the highest standards of care at all times.

Page 8 of 9

Any further comments: Date Jan ‘16

Comment from: Family member

Feedback: You said My mother and father sit in the St Columba room a lot which they love. However, it can get very chilly in there.

Inpatient

The care and treatment has been so good. Cannot thank everyone enough.

Inpatient

No improvements required

Action: We Did Please accept our apologies. We have now resolved this snagging issue with our heating system.

We wrote to this patient to say that we were delighted to hear that their experience had been so positive and that they rated the staff and leadership of the Hospice so highly. We always appreciate feedback from patients and families in order that we can continually review and improve the service we provide.

Thank you for this feedback.

Page 9 of 9