UNSSC Annual Report 2011 by Stefano Serra

Viale Maestri del Lavoro, 10 10127 Turin, Italy tel +39 011 65 35 911 fax +39 011 65 35 901 info@unssc.org www.unssc.org

Based in Turin, Italy, the United Nations System Staff College (UNSSC) is the primary provider of inter-agency training and learning for staff of the United Nations system. Its overall objective is to promote and support UN inter-agency collaboration, increase the operational effectiveness of the UN system as a whole and provide UN staff with the required skills and competencies to face todayâ&#x20AC;&#x2122;s global challenges. The UNSSC conducts a variety of learning and training activities, in Turin, UN Headquarters as well as at the regional and country level. All such activities effectively respond to the crossagency, far-reaching reform agenda of the United Nations.

CONTENTS FOREWORD

ABOUT US

PROGRAMMES 2011: Our Areas of Expertise UN Leadership UN Coherence Development & Human Rights Knowledge Management

09 11 13 15 17

Peace & Security

OUR ADDED VALUE

WHAT OTHERS SAY SOME OF OUR 2011 PROMINENT SPEAKERS

23 25

MAIN ACHIEVEMENTS

Facts and Figures

GLOSSARY OF ACRONYMS

FOREWORD It is my pleasure to introduce our 2011 Annual Report, sharing our accomplishments in the field of learning and training for the UN system. The Staff College is the principal arm of the wide spectrum of UN agencies dealing with learning and training. Our priorities are determined by the UN system as a whole, and our activities respond to the far-reaching reform agenda that cuts across all agencies. The year was marked by the first meeting of the newly appointed Expert Technical Review Panel, the College’s quality assurance body that is made up of distinguished personalities from within and outside the UN system. The Panel took stock of our learning initiatives and prepared a comprehensive independent report with recommendations to better align the Staff College’s Executive Education standards. Most of the recommendations will be implemented in 2012 but, already in 2011, we started to re-focus our learning offerings around five thematic areas: UN Leadership, Development and Human Rights, UN Coherence, Knowledge Management and Peace & Security. A total of 84 face-to-face courses were implemented in these areas. Our website and branding also reflect the new focus areas in which we grouped our catalogue of offers. The challenging global economic scene encouraged the Staff College to further shift its focus from a donorfinanced institution towards a self-funded institution. As a result, 73 percent of our funding base is now selfgenerated income derived from course fees and service contracts with a number of UN organizations. This shift compensated for the significant reductions in our host country contribution and funding from one of our key partners, the UN Development Operations Coordination Office (DOCO). Moreover, we were able to increase offerings of inter-agency tailor-made courses; that is, courses commissioned to the College by UN organizations, inter-agency coalitions and other UN entities to address specific system-wide learning needs. This successful formula resulted in a 110 percent increase in self-generated income from the 2006/2007 biennium. The ability to react and adjust quickly to the volatile financial environment was possible given two important factors: the reputation we have built over the years and the relevance of our training offerings. The perception of our courses’ relevance is indeed the main indicator that the system turns to the Staff College for training, even for fee-based courses. In terms of beneficiaries, our programmes have grown five percent in 2011 if we count our core activities, i.e. the ones totally under the College’s responsibility. On the other hand, we experienced a substantial decrease in areas where external factors - outside our control - influenced demand. For example, the courses that were delivered in the field by UNSSC certified trainers, under the Safe and Secure Approaches in Field Environments (SSAFE) programme, were lower in 2011 because the pool of untrained staff is diminishing. Similarly, courses offered to UN Development Assistance Framework (UNDAF) roll-out countries experienced a reduction in beneficiaries attributable to cyclical UNDAF calendar needs. This explains why we delivered 28 “Strategic Planning Retreats” for UN Country Teams in 2010 but only 12 in 2011, resulting in a decrease of more than 1,000 beneficiaries. The combination of these two external factors translated into a decrease of about 20 percent in the total number of beneficiaries trained this year, compared to 2010.

UNSSC ANNUAL REPORT 2011

The Staff College was prominently featured in the Secretary-General’s report on “Civilian Capacity in the Aftermath of Conflict”, which highlighted the need for increased training in civilian capacity. The Change Management Team established by the Secretary-General has also acknowledged the Staff College’s strategic role in training and learning for the UN system. As a final word, and after five years serving as Director of the College, I am proud to say that this dynamic organization has achieved incredible results, mainly thanks to its dedicated and professional staff, the support of its committed Board, and the able leadership of the Deputy Secretary-General. My successor will inherit a training and learning institution which, I am sure, will continue to make its impact by equipping UN staff with the necessary skills and tools for confronting today’s global challenges.

Carlos Lopes UN Assistant Secretary-General Director of the UNSSC Turin, March 2012

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Our History The Staff College was created in 1996 as a project entrusted to the International Training Centre of the International Labour Organization (ITC/ILO). In 2000, an independent team recommended that a fully-fledged Staff College be established. The General Assembly approved the Statute of the United Nations System Staff College in 2001 and on 1 January 2002 the College began its operations as a distinct institution within the UN system. Since then, the Staff College has made steady progress. The number of UN staff participating in our programmes and the thematic underpinnings of our courses have increased. The level and diversification of our funding has also risen. And, most importantly, the quality of our offerings has improved. Since our modest beginning as a project in 1996, with programmes mainly for UN staff in the field and reaching out to approximately 1,000 participants per year, the College has evolved into a comprehensive provider of training at all managerial levels of the UN system, focusing on substantive areas in support of the UN goals. In 2011, the Staff Collegeâ&#x20AC;&#x2122;s programmes reached nearly 10,000 UN staff. Our history is permeated with change and constant improvement, and with a determination to make a difference through training and learning. Today, the College is helping make the whole of the UN system more than a sum of its parts, and to promote strategic and integrated thinking in the UN system worldwide.

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Our Governance The Board of Governors The UNSSC Board of Governors is composed of nine UN representatives selected by the UN Chief Executives Board (CEB), plus three ex-officio members (the Director of the UNSSC, the Secretary of the CEB and the Executive Director of United Nations Institute for Training and Research - UNITAR). Board Members, at the Director-level or above, are appointed by the UN Secretary-General for a two-year period, with the possibility of a one-year extension. The UNSSC Board of Governors meets annually; the meetings are chaired by the UN Deputy Secretary-General. The composition of the 2011 Board of Governors is as follows:

CHAIR Ms. Asha-Rose Migiro, United Nations Deputy Secretary-General

MEMBERS • Mr. Omar Abdi, Comptroller, UNICEF • Ms. Giovanie Biha, Director, Management and Administration Division, UN Women • Mr. Hans D’Orville, Assistant Director-General for Strategic Planning, UNESCO • Ms. Maria Angelica Ducci, Executive Director, Office of the Director-General, ILO • Ms. Axumite Gebre-Egziabher, Director, Shelter & Sustainable Human Settlement Development Division, UN-HABITAT • Ms. Kyung-wha Kang, Deputy High Commissioner for Human Rights, OHCHR • Mr. Paul Larsen, Director, Division for External Relations, WFP • Ms. Akiko Yuge, Assistant Administrator & Director of Bureau of Management, UNDP

EX-OFFICIO MEMBERS • Mr. Carlos Lopes, Executive Director of UNITAR & Director of UNSSC • Mr. Thomas Stelzer, Secretary of the CEB, UNDESA

UNSSC ANNUAL REPORT 2011

The Expert Technical Review Panel (ETRP) The ETRP’s main function is to conduct analyses and provide advice about the College’s programme activities. It reports to the Board of Governors and was newly appointed in 2011. Members of the Panel are selected among renowned experts - within and outside the UN system - in the College’s programme areas and who have a strong understanding of learning, training and knowledge management.

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The composition of the 2011 ETRP is as follows: • Ms. Sakiko Fukuda-Parr, Professor of International Affairs and Interim Dean for Academic Affairs, Milano New School for Management and Urban Policy • Mr. Richard Jolly, Honorary Professor and Research Associate of the Institute of Development Studies, University of Sussex • Ms. Christine Letts, Senior Associate Dean for Executive Education & Senior Lecturer in the Practice of Philanthropy and Non-profit Leadership, Harvard Kennedy School • Mr. Adebayo Olukoshi, Director of the UN African Institute for Economic Development and Planning • Ms. Namita Pradhan, former Assistant Director-General for General Management, WHO

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UNSSC ANNUAL REPORT 2011

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Highlights in Leadership Training 2011 (for a full list see pag. 28)

The UN Leaders Programme

This interactive course uses an array of active learning methodologies such as simulation, peer-to-peer exchange, case studies and Designed for senior UN staff, this is an reflection to create a rich and proactive innovative forum for learning that uses a mix learning environment. It engages senior of theory and practice. The theoretical side UN leaders on topics such as enhancing presents pioneering knowledge on key global leadership, negotiation, political acumen, challenges that the UN faces, while exploring media and communications skills - topics that the latest theories and trends in leadership are indispensable for effective leadership. development. The practical side offers a Special attention is paid to being aware of unique occasion for sharing experiences, sensitive cultural and political issues without practical knowledge, lessons learned and good sacrificing personal security when operating practices in leadership across the UN system. in conflict-affected areas. The aim is to develop strategic leaders who think and act innovatively, but work collectively The programme was once again held four to advance the mandate of the United Nations. times in 2011 and saw 100 senior staff enter its learning corridors. Over the past five The UN Leaders Programme was held three years the programme has been an essential times in 2011 and took up the challenges component of the Induction Programme for of leadership by focusing, respectively, on newly appointed UN Resident Coordinators “Peace & Security”, “Ethics & Accountability” (RCs). and “Culture & Development”. Over 100 participants were trained.

UN Country Teams Leadership and Coordination Skills Programme

The UN Leadership Exchange

This initiative was developed in 2011 for Assistant Secretaries-General. It has been designed to impart a strong sense of the overall UN mission and to enable participants to This course is designed for senior-level UN review and calibrate their leadership approach country officials, including development in light of their responsibilities. The goal is for and humanitarian practitioners, and blends participants to gain insight and vision into their knowledge and skills sessions to promote the own leadership potential, especially in terms of sharing of experience and the development innovation, strategic collective leadership, and of applied skills. The selection criteria fulfilling the United Nation’s mandate. also promote a broad participation of UN agencies, funds and programmes, including This initiative will be rolled out in the second missions, that operate across geographically half of 2012. diverse regions and country typologies.

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Highlights in UN Coherence Training 2011 (for a full list see pag. 28)

Supporting UN Country Teams in Developing Strategic UN Development Assistance Frameworks (UNDAFs) In partnership with the UN Development Operations Coordination Office (DOCO), we strive primarily to assist the United Nations at the country level to work more effectively with national partners in planning and designing UN strategic interventions through the UN Development Assistance Framework (UNDAF). We also provide assistance to the UNCTs to better integrate key programming principles and business practices. In 2011, we delivered 23 learning and planning events for UNCTs, reaching a wide geographical area: from Algeria to Brazil, the Democratic Republic of the Congo, Fiji, India, Jordan, Moldova and Thailand to mention only a few. Over 1,200 UN and country-level development partners participated in these strategic planning events.

Programme-Operations Integration: Regional UNDAF Planning Workshops The Regional UNDAF Planning Workshops for 2011 roll-out countries focused on the integration of business operations into the programming process. The objective was to improve coherence and coordination at the country level across business operations and programmes, so as to improve efficiency. Participants recognized the value of bringing Programmes and Operations together to discuss the UNDAF process, their respective roles and accountability. They also highlighted how the workshops enabled them to identify opportunities to improve operational efficiency, reduce transaction costs, manage common services and harmonize business practices. A total of 54 senior Operations staff from 21 countries participated in the 2011 Regional UNDAF Planning Workshops in Bangkok, Dakar, Kigali and Panama City.

Operations Management Skills Training In October and November 20011, we designed and delivered an Operations Management Skills Training in Turin. The training focused on improving inter-agency cooperation and building the knowledge and skills of Operations staff and management. A total of 67 senior Operations staff participated from 48 countries (6 regions) and the overall feedback was excellent. The training will also be delivered in 2012.

Evaluation and Impact Assessment (EIA) Increasingly, learning professionals and managers are called upon to determine the “value for money” of training and learning, which can be demonstrated through systematic and robust evaluation. As the UN system moves from training to learning, the associated shift from “activity-focused” to “results-based” learning and development requires that new and re-focused approaches be developed and used for evaluating the training and learning. In 2011, we continued to offer the EIA Courses and EIA Clinic exercises, centered on the Return on Investment (ROI) methodology, to strengthen evaluation capacity and harmonize common evaluation standards within the UN system. This course - delivered in collaboration with the ROI Institute - provided an overview of evaluation practices within the UN context and exposed participants to the ROI evaluation methodology. As a complementary element, participants were able to attend the two-day “EIA Clinic” workshop to explore the most challenging aspects of conducting an ROI study.

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Highlights in Development & HR Training 2011 (for a full list see pag. 28)

Human Rights-Based Approach (HRBA) and Results-Based Management (RBM) Training 2011 was marked by a continued demand for training on Human Rights-Based Approach (HRBA) and Results-Based Management (RBM). We responded by delivering workshops to develop the capacity of UN staff to apply HRBA and RBM tools and principles in their daily work and, in particular, to UN Common Country Programming processes. Courses targeted UN Country Teams and other UN Programme staff in order to familiarize them with these two programming principles, help them understand how they complement each other, and to then apply them in their work. These workshops are tailored to meet in-country needs and development challenges when UNCTs are requesting such support. When the workshops are organized in Turin, they are designed to share case studies so that participants gain comprehensive knowledge about the human rights entry points, as well as practice the theory and foster a solid understanding of the HRBA and RBM methodologies and links. In 2011, nearly 250 UN staff benefitted from trainings delivered in Turin and at the country level.

UN Inter-Agency Common Learning Package on a Human Rights-Based Approach The UN Common Learning Package (CLP) on HRBA was established as a common tool to apply HRBA to programming. It was developed by an inter-agency task team co-chaired by the Office of the High Commissioner for Human Rights (OHCHR) and United Nations Development Programme (UNDP). With our technical and pedagogical expertise on inter-agency learning support for UN common programming processes, we helped to develop and finalize the CLP, which was launched in 2007. In early February 2011, focal points from 20 UN agencies met in Turin to validate major updates to the training material. After four days of intense collaborative work, the changes to the training material were validated. The updated training material was integrated into the training resources for HRBA country-level workshops.

The HRBA CLP was translated into French and Spanish and made available on the UNSSC website as well as on the UN Development Groupâ&#x20AC;&#x2122;s website for wide access by UNSSC-trained HRBA resource persons, UN staff and development partners.

Training of Trainers on a Human Rights-Based Approach and Results-Based Management This Training of Trainers (ToT) workshop was successfully rolled out in Turin in March 2011, in partnership with the UNDGHuman Rights Mainstreaming Mechanism (UNDG-HRM). The ToT resulted in an expanded interagency pool of HRBA resource persons, spread out among the different regions. This has allowed for quicker regional responses to training requests arriving from the UNCTs of 2011 roll-out countries. After successfully completing the ToT, 33 participants from eight agencies are now trained resource persons and expected to serve as trainers for two to three HRBA in-country workshops organized for/by Country Teams each year. Participants expressed particular appreciation for the tools and coaching sessions that were part of our workshop, which boosted their capacity to provide training to colleagues on HRBA and RBM.

Faith and Development Strategic Learning Exchange In collaboration with the United Nations Population Fund (UNFPA), the Joint United Nations Programme on HIV/AIDS (UNAIDS) and UNDP, we delivered a second edition of this event, which brought together 35 participants from the UN system and representatives of faith-based organizations from the largest religious groupings - Islamic, Christian (diverse denominations) and Hindu - as well as members of academia and donor governments. The purpose of the event was to enhance the programming and partnership outreach of UN staff by appraising faith-based partnership dynamics. As with many of our offerings, this event was based on mutual sharing of practical experiences, activities and lessons learned.

atic them g n i z d i s an rgan By o edge fair ledge l w know rting kno cilitate o a d has e g d supp rks, we f ange an ies wle t o n h o c n e c n k w n x t e g po et ne ee ragin com l e d g ff c o m p w o Leve e a key a n o d k st g. m egy t nce re a n beco UN strat d sufferin enha ntify, sha tices. , s i n e d a t e ac ge of th misery agemen to id good pr chan nges r the y has feat ge man pillars fo l e e l p l d d l d a p r d a ch e lle e an wo ed e. eopl the Our ith it the ns is ca nowl one of th the futur p K g n w as of ecti ro s s Natio and e live seen Nations Conn ences ac priority n i t e d re s s . W t h i n g r U e d d e i i e t r d v i h y a t o er Un expe stem is to ad cy pr digm e e ev sy para . agen agement upon e wher ed, wher r n N e g t i U m n s t ti an ei ve tives a de in a r-connec e ripple le As th wledge m m, we ha and our initia e v o t a e h o n e e i h t n w l h s l t k s y i e a ledg sy of of for a ts m t span th iately. know ited e UN owledge N h o t t r even a d h U fo n ts th ro a c mme ot lim ns. d by ers’ k effec almost i r interr app ent is n it as . insid ges face rganizatio u y t i O e x e m h e e o en ing glob ld of hig d compl ed anag ly includ c in our chall nel and ion also m , t r i s n o a t n n a i e e o er opi A w dence , he U pers ique pos nvene id to m itional t tfolio: n e re t p e r i e n c e e n f h o p u o d c w e r d t and d ts to x io Our an a mme po agemen s us y “pocke tive e n a r c c r u e d e n a re e c l s f our a b n r a f e A en ro g d g e m a art o ndi. enti d innova s’ a d acum p e . d n i h e o i c o e t t le th era Na an rtan and edge” an solutions m, k n o w g a re a t o d u s o p orks nt impo are l w e d t t w n e n i u a ys n l kno shar ies and m ramo UN s ng ches onne o proa ross the i vit of pa UN pers d upon t ood i p g t r a c e a g y, lle d ac those em d n u Toda singly ca , identify d o f n a n ic an ell as incre innovatio essons a dge as w s academ ers. e l l r l i t e i rtn ow ist fost from tional pa es, d flow of kn h-South c i t c u pra ort the instit ong nal N tate facili d traditio luding am . n s c beyo ration, in g power n i e g p r o co eme and new

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UNSSC ANNUAL REPORT 2011

Highlights in KM Training 2011 (for a full list see pag. 28)

Think UN, Act Smart: Leveraging Experience and Good Practice

The Learning Managers Forum 2011

Building on the success of the previous year, The Learning Managers Forum is an annual we partnered with UN system organizations event that brings together staff, mainly to deliver this knowledge management Chiefs, from the learning, training and staff course, which was designed to enhance development functions in the UN system staff competencies to apply knowledge and affiliated international organizations management tools and techniques, and to to share experiences, work together on promote coordination and knowledge sharing common projects and learn new skills. at the country level. The course provides a “hands-on” and contextual approach In 2011, the 14th edition was centered to knowledge management in support of on the themes of “Doing more with leadership and managerial efforts to break less: Strengthening the UN from within” “operational silos”, foster internal and inter- and “Women’s empowerment: Career agency communication, and empower development, Talent management and colleagues to leverage their knowledge and Retention”. The event brought together experience. In 2011, the course was held 39 participants from 31 UN agencies and twice: in Thailand (in collaboration with affiliated organizations. UNDP Regional Centre for the Asia-Pacific region) and in Vietnam (in collaboration with Highlights of the Forum included sessions the Resident Coordinator’s Office). by key speakers such as Jane Hart, Founder Centre for Learning & Performance Technologies. Ms. Hart demonstrated the key elements of leveraging and fostering Measurements for Effective informal learning in a world of IT use, by Results-Based Management merging personal learning tools, work This inter-agency knowledge-sharing course and social media. One of the Forum’s strengthens the competencies of participants key themes was addressed by Mr. John in evaluation methodology, collecting and Hendra, Assistant Secretary-General, UN analysing data, reporting results and using Women - “Empowering women: Career Development, Talent Management and data to manage performance. Developed in cooperation with the ROI Retention”. Mr. Hendra underscored the Institute, the course complements our existing importance of “leading by example” as a initiatives on RBM and evaluation by providing means of strengthening the legitimacy of a more in-depth, technical and skills-building gender parity in the UN system. learning event on one of the key elements of The Forum’s success was confirmed by RBM strategies: performance measurement. In 2011, the course was held in South Africa the participants’ very positive feedback. and in Chile, and an online version was also The recommendation rate was 100 percent. launched to increase its outreach.

t all s, bu vents e u n ge onti ar nin list c The g and le mental e a r in train one fund er they a d eir h h t e t u r e n ro n wh sha nt i ops, gh-level ple: h eme ity. i s v c k o n r r i r p pr r hi wo n im secu ses, ssions o esigned r u for a ersonal o d c u p disc rstan a re d ills own unde ness table ars, they ening sk e l g a e n l l d h n o i t i e o . t t g e m C a c n g n s e se al t the onne wled inter d str main We a e inter-c s to glob l ro u n r i n g k n o i n i n g c u r i t y re s e s o f a a t n h a e a i t r o se sh ace Ma that challeng ed cent g and ime purp wever, and o pe usly t e e c s n e i a d r e o h n o in r pe ng ep .H of t our ntinu d lea y a re halle of th Nations an much curit aining an . In 2011 ive h e c i t y a re c o s e s one t e e d s e s m t i A n r n to eld vat r tr secu espo the U s come g interto ou in this fi on inno and ng, the r ompass d a n i h d r s d h t e e s n i c n i h g c e te n th uc , su eve evolv ed to en ts, upda than ly No lo es to themes ories s r e e u n m o re a r f a re . i e s c l e a r co dge ill s the rse will w r t nt sk cutting-e ected dive ing how ct e r d state e bounda conflic e n f i a n in dif g h en dge, confl -con er xam a re t d b e t w e c e k e e p i n e owle gy, inter tive as e nge and d to bett n k r e a a a o n a ; a c re nol defi n, pe ing, nor of ch is can le ramming tech ces and lutions. entio d d g ys e l o i z r t a i so l prev eacebuil ctivities er. c p n a a pra a plex entr th p ntion com ncy and tors and or the o re v e a k e s d e c e s s e s a d p n a c r-age e c m e o t t r n a i p t the a ed to on h w flic ce o u r e w e a re ral n r nan s to r con ural e uctu v k o r v f t n confi o s a g e belie ar ness at Th ism nd th nts that t , we h chan n; how n anaged s a e t o tial u t s c m r n e fo oten ced nde al elem iole ntio an be m ute p a v l e s f v p â&#x20AC;&#x2122; e o t To u r m pr nd rib sc bes oncultu ter ns syste ng a cont of Law u rc e and gate pat f need n e UN te traini at can re s o b l y a n d h e t l f d u a a R te ta c re a e n t s t h p ro p t , U N s t o l u t i o n s equi ce; how e transla h; and s nce. ev ic a b c e a n p o n i n g a l d i ff e re confl creative ased on At a r r o c p t a p s e l a e b . e r, N ipl ear l i n e a a re t r u l y n d g o a l s e princ unified U andards to mak a v i h t t s c d i a a s e e h e u e r c o w n c al si int ral v l e ba cers , the rs. cultu me time ake loca nt nd th urity offi ing othe a t c a u n t e s i o s s a c e r t th ac mu that f o re ning tions ces into plan n, et be e solu n N a U m t o i s to m dit c i rc u a d h e r i n g g . I n a d l l i n g n a i e l m i e h ar c w ram prog the field d n a n t a ff i UN s

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UNSSC ANNUAL REPORT 2011

Highlights in Peace & Security Training 2011 (for a full list see pag. 28)

Safe and Secure Approaches in Field Environments (SSAFE) In response to the continuing demand for training for UN and associated personnel who are exposed to security risks when working in conflict-affected areas, the Safe and Secure Approaches in Field Environments (SSAFE) programme was delivered in collaboration with the UN Department for Safety and Security. Training in the field was provided through a pool of UNSSCcertified trainers who had taken part in the Training of Trainers workshops to maximize the programmeâ&#x20AC;&#x2122;s outreach: almost 3,000 people received certified SSAFE training in 2011.

Decentralized Governance and Conflict Prevention and Peacebuilding This course, delivered for the first time in 2010, provides participants with insights on decentralized governance and its relationship with conflict. The objective is to ensure that participants gain sound grounding in the theoretical concepts and are equipped with the analytic tools and skills they need to better understand when and how decentralized and local governance can contribute to conflict prevention and peacebuilding efforts in volatile and post-conflict contexts.

Conflict Analysis for Prevention and Peacebuilding The course provides participants with practical skills for conducting conflict analysis in contexts of deteriorating human security, armed conflict, political crisis and other threats to peace. It gives a solid framework to engage with volatile political situations where a conflict prevention lens is required, and post-conflict settings where the consolidation of peace is the priority. The course was delivered twice in

Turin in 2011. It was also conducted in a redesigned format in Budapest, Chiapas (Mexico) and New York. A semi-tutored and more basic online version was launched for the first time at the end of December 2011. We also continued to provide advisory services to UNCTs to ensure that conflict prevention is inserted as an integral part of the UN planning and programming processes.

UN Unified Rule of Law Training 2011 saw the roll-out of this newly designed course, which seeks to enable UN personnel working in Rule of Law - in law enforcement, criminal justice, prisons/corrections, law reform, gender justice, economic and social justice - to better apply a UN system-wide approach in substantive areas, such as understanding legal systems and cultures, mapping and assessing them, developing national justice strategies and understanding common UN approaches to programming.

Integrated Strategic Planning Workshops In 2011, we delivered a number of workshops for strategic planning officers in Resident Coordinators Offices, peacekeeping and special political missions, and selected UN Departments. The workshops were jointly convened by DOCO, the Department of Peacekeeping Operations (DPKO), the Department of Political Affairs (DPA) and the Office for the Coordination of Humanitarian Affairs (OCHA). The goal was to advance the UN agenda on system-wide coherence by combining skills training with indepth sessions on implementation and monitoring of Integrated Strategic Frameworks, which are the basis for the Integrated Mission Planning Process Through these training and learning events, participants increased their awareness of the latest planning and coordination tools and initiatives available in the system and reinforced their strategic planning and coordination skills. The design of the workshops provided peer learning opportunities and resulted in the establishment of a community of practice among planning and coordination practitioners.

UNSSC ANNUAL REPORT 2011

g ifyin h ; s wit tutions dent good we i p , i 1 h lems for 1 s i ew ted p ro b g t h e m tner bal inst n 20 i r I s a V o e t t p s s , â&#x20AC;&#x2122; n d o i l y n g e t r y i g o n f e i i s i t er rid ide form rs from solu vely cod es; shar ; Univ ke p a f a l d t r o o i s s a t e h e r o v An Ins t g r e u sc nd c re a g p u r p s Ha Colle lear n Instit EAD and ing ign a t uch a husetts r nin ong the on lear n t the y to des ning tha S s a a e N l I e , f c i i ) t t i W a o m l a T e i a I s r d a l y h t b s t t n u (M si ra Ma or vel them sing sim g new a logy r niver in ou r high-le tended f part in u chno n Yew U with thei y e g l d n e T n i p n i v exti p l e a y de s, a Kwa to work esigning cont s. l ficall eeds. B es, i e e o c t d e e L s d m e mo is sp stemâ&#x20AC;&#x2122;s n ourselv idea oble apor mbers in urses. y Sing sted work pr ily se o e e o c t m p r x u UN s UN fam nticipate iority y t e o ific e e to tingfacul livering re pr oa spec striv of th de ut Whe ble t aining in e c a d t w n o e , u t r a r n g O ise w e a d s f o r t re s p o n d i n g a t cting ants ditio s In ad particip by attra ter an chin is Ar f a e t e dem as well a eeds ar eld. Re am o ours owledg ject ma ell eeds n fi c s N e a ll, te oyed w h e e a t n b n w k u ar m n i s l s o s e the p and edg ers and kly t , yet UN a e de now quic uarters obile easily b ghak n the em who r i e m u h p q r t o s i d i u t n O a e eh Hea sys rts w es in rts c t to th s, sam expe side the pearanc eakers). tha e e x p e i v e r t h e d i re c t l y t c p p i u f a s on f e l f u a s o re g u l a r vati list o to de training N Field O RCs Val r u e o y k t Inno rates i U and ma see qual UNCTs, ts cies ses ( f n r o e u clien . g s Gene oney o c ular ased field alized A tage g M b n e a r r e v i . ur g ad ss fo Spec me of o services rime acce wled ion r o s u the p us is our owned o f e Kno o r t a a on A One g with ren call aniz ining c orlda le to in who d tra Org n work rray of w tions. As r hand re ab w, ad-ho a a g e n i a e e e w u n s , v t g n , i n r i s r e t s d n a a y h u s n l a e l le b in e to fo ont ditio lete As a te, Know rms the s. emic ery o ice, w In ad a comp as six m llent e u o acad on pract nd deliv titution. l t f i t n p t t s i g s i c n a c f x e a e in s in e m des in as utes an e the field com e design d-party in st and agem rating pr ry cours e e n s a r t u h i z M t ir e pe co eve ts in nst ani over s to a th tify the b lty o u r o n s t h a t t w e o rg h co for clien d valuec f e i u e o g h n c s d w e mea wle ven cour d, we ide up of fa veloping pt an ntag es. This ar ning e inct Kno y. ro a adva eed prom g servic de n s i g i e c Inste uitable g l o h c n p l i n s and ys a su ethodo gs. T am u the who ney train most ers to te ur offerin ourses o plo orms hy: tm f n m m t e e r c b p o o p m f ur s oso mem lling out age once alitie hat o Man yclical c ning phil ro res t urrent re u s r r and c n a o le s The taff the c tice e idea f our prac evant to hat UN s and ux o ing new r l c t w e e s r rat are with ing n enge gene chall introduc mbined o and e c l whi ing face, tive think a . v r inno mic rigo e acad

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llent exce ogether n a was to be t to “It ty nd get tuni ks a r ppo t 2 wee s and to eep s o s e d e las addr rienc . My the ed to es expe h other leagues z i e g r r a sh eac col l ene lleng “Fee ing cha ated know to our ge who o t r m o o l g o ig c ol e s t us the the reinv values hank Staff C ts to le It t . r t e o v e se or a l with inforced ussed o at th no eff is cour o rned a s e l e c r l a d h s e t i and but eally e." spar t from we d eeks.” “I r allenging sitive. hom ich fi w h t e a n w 2 e l o h b t e p c f pas o fe was rdinarily ed me o the he and t d d I, ionally, n ao n i r a yed t in f t m o o x e T s j r e n C s e e e y s N l er y ed U rof eal sen reall d togeth unique shar “The lly and p with It r ommon I s “ e a u y al c . om sed ona we h as a ver d the and v System pers very plea eived fr n an time ose ” . c N p d e r , it w to lear hank e e U r n u r n e o i p e t e d i r r t n h w i u a y o t T T it in ing acilit aged supp rtun ces. u with omfort the NSSC f es ng oppo experien ege - yo r e c , u t e y t c v U r e c a l e l e p e h r Ve l o s h a y t C e e re sh aff trum . Th b.” . Th ing sm, u St lliant jo llent ad spec team nthusia derstand o e y c x i e o n g “E br a br e events ch shin with hy and u and have did a red a t refre iring F t a x A y p e r D cove ues, th nd yet e t m e n N p v e o U s a y ins ad a he c the of is diverse, ry event “I h llectuall ere are of t ed that ted c e u v e d e e r n Th nt d wer re and sed ensu t is co hat the and i n Turin. at stan u focu of ” yt lou . h i l a t d elect losely o e e e k w v s a R a tim hie c hem thing ind as ‘t nse of such s are ac ator) w was e main t , namely e n f i e m s a y e h e rdin ctive nger in m mily, on t rogramm he sens . obje ent Coo out ’: a stro e UN fa t t p n d e i n e i e s h pm th p (Res away ing to t rspectiv rshi ining evelo g ng pe leade ltural d best tra n o i l d w e e b u ” le n em inclu it o h of c was the ver had. a w e syst e from That mme I th pect or it.” n x o e a r o f t to prog wha hat to d g w endin and or s am f u e nk yo ing t “Tha utstand ith the o w n hey s me a pport u treat. T r e u r tato to s ization acili he f t i e r prio great, th s and t as were first cl uperb.” s y l l e a r re tor) we rdina ers train ent Coo id (Res

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UNSSC ANNUAL REPORT 2011

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UNSSC ANNUAL REPORT 2011

Expanding our offering In 2011, we expanded our services beyond Turin and delivered courses in various UN headquarters, regional hubs and country locations. For example, thousands of UN staff were able to take advantage of our offerings in regional hubs such as Bangkok, Nairobi and Santiago. Our learning opportunities also benefitted a large number of UN personnel attached to UN country operations - such as our learning & facilitation support to UNCTs in their efforts to develop the UNDAF. This typically takes place by organizing Strategic Planning Retreats through which UN Country Teams and their partners review and validate the major national development problems and the comparative advantages of the UN system, and identify the priorities for UN intervention. For this initiative, we manage a global UNDAF Training of Trainers programme and a roster of approximately 300 UN staff with different areas of expertise who are available to support UNCTs on our behalf. We also recognize the enormous value of distance and on-line learning to reach a wider audience. In 2011 we made solid investments to bring our courses to those UN staff who were not able to benefit from our offerings in Turin and other locations. Three new on-line courses were developed (tutored or semi-tutored) in Results-Based Management, Conflict Analysis and Instructional Design, providing a flexible and cost-effective alternative to our traditional offerings in these areas.

Partnerships In 2011, a host of agencies, funds and programmes sought collaborative training ventures with the College. Our joint ventures with UN Volunteers, UN Women, UNICEF, UNHCR and the UN Secretariat to train staff on common system priorities are an indication of our reputation as a sound and reliable partner. A new tripartite alliance with UNITAR and ITC/ILO on a number of joint activities has strengthened synergies between our three UN training institutes. We also systematically worked with world-renowned learning institutions such as Harvard University, INSEAD, MIT and the University of Notre Dame, which now feature regularly in our portfolio of courses. At the same time, we embarked on a strategy to form partnerships with institutions in the South, including with the Lee Kuan Yew School of Public Policy and the Institute of Southeast Asian Studies in Singapore; and the University of Malaya, the International Institute for Public Policy and Management and the University of Tun Abdul Razak in Malaysia. In Africa, we initiated discussions with the University of Pretoria for joint initiatives to be designed and implemented in 2012. We also continued to enjoy a fruitful partnership with Turin-based entities such as the Compagnia di San Paolo Foundation, the Regional Government of Piedmont, the City of Turin, the Italian Military, as well as with traditional donors such as the Swedish Development Cooperation Agency (SIDA), the Swiss Federal Department of Foreign Affairs and the Host Country. Each of these entities, through financial or in-kind contributions, significantly assisted our work and enabled us to increase our course offerings.

Increased Self-Sustainability Despite the global financial downturn, which also had its impacts on our resources, we experienced a tremendous growth of 110 percent of income generated compared to the 2006-07 biennium. This was a result of contracts with various UN agencies and fees paid by course participants, thanks to our appealing course offering and our competent team of trainers and facilitators. This significant growth in revenue clearly demonstrates our growing reputation as a centre of excellence for learning, training and knowledge management for the entire UN system. In addition, by effectively using a fee-based business model, we were able to generate resources to a record level of USD 6,794,361 by the end of 2011. This represents 73 percent of the total contributions we received, with only 10 percent being donor-related: an outstanding result for a small organization and a testimony of our ability to cope with a fastchanging environment thanks to a flexible and mobile way of conceiving training.

Facts and Figures Activities for 2011 with number of participants Month Event

Country

No.

January United Nations Country Team (UNCT) Strategic Planning Retreat

Saudi Arabia

January UNCT Strategic Planning Retreat

Chad

January UNCT Strategic Planning Retreat

Per첫

148

January Integrated Mission Planning Process Inter-agency Strategic Planners Workshop

Italy

January Country Analysis and Comparative Advantage Workshop

Algeria

February Human Rights-Based Approach: Validation of Common Learning Package

Italy

February Conflict Analysis for Peacebuilding Programming

USA

February UNDAF Lessons Learnt meeting

Italy

February Resident Coordinators Induction Phase II

Italy & Switzerland

February UNCT Leadership and Coordination Skills

Italy

March Conflict Analysis for Prevention and Peacebuilding

Italy

March UNDAF Regional Workshop

Thailand

March UNCT Strategic Planning Retreat

Panama

March Human Rights-Based Approach: Training of Trainers

Italy

March Think UN, Act Smart: Leveraging Experience and Good Practice

Thailand

March UN Leaders VI Cohort - Peace & Security

Italy

March Evaluation and Impact Assessment (EIA) of Learning - COURSE

Italy

March UNDAF Regional Planning Workshop for Anglophone Africa

Rwanda

March Evaluation and Impact Assessment (EIA) of Learning - CLINIC

Italy

March UNCT Strategic Planning Retreat

Brazil

April

UNDAF Regional Workshop for Francophone Africa

Senegal

April

Safe & Secure Approaches in Field Environments (SSAFE) Training of Trainers

Italy

UNSSC ANNUAL REPORT 2011

Month Event

Country

No.

April

UNDAF Regional Workshop for Hispanophone Countries

Panama

April

UNDAF In-Country Workshop

Jordan

124

April

Quality Support Assurance Meeting

Italy

April

UNCT Strategic Planning Retreat

Algeria

May Sub-regional UNDAF Planning Workshop

Fiji

May UNDAF Roadmap Workshop

Djibouti

May UNDAF Planning Workshop

Moldova

May UNDAF Validation Workshop

Malawi

May Conflict Analysis for Prevention and Peacebuilding

Mexico

May Human Rights-Based Approach/Results-Based Management Workshop

Lesotho

May Safe & Secure Approaches in Field Environments (SSAFE) Regional Training of Trainers

Nicaragua

May Workshop on UN Volunteers Strategic Engagement in UN Country Programming Process

Germany

May UNCT Retreat

Djibouti

May Human Rights-Based Approach/Results-Based Management Workshop

Jordan

June

Human Rights-Based Approach/Results-Based Management Workshop

Italy

June

Think UN, Act Smart: Leveraging Experience and Good Practice

Vietnam

June

UNDAF Roadmap Workshop

Belize

June

UNCT Strategic Planning Retreat

India

June

UNCT Leadership and Coordination Skills

Italy

June

Learning Managers Forum

Italy

July

Translating Policy into Action: Tools for Policy Design and Implementation

Italy

July

Safe & Secure Approaches in Field Environments (SSAFE) Regional Training of Trainers

Afghanistan

July

UN Unified Rule of Law Training

Italy

July

Environmental Sustainability, Climate Change & Disaster Risk Reduction in UN Country Programming

Panama

July

Measurements for effective Results-Based Management Workshop

South Africa

July

Human Rights-Based Approach/Results-Based Management Workshop

Djibouti

July

UN Leaders VII Cohort - Ethics & Accountability

Italy

July

Environmental Sustainability, Climate Change & Disaster Risk Reduction in UN Country Programming

Thailand

August

Human Rights-Based Approach/Results-Based Management Workshop

Belize

September Young Professionals Orientation Programme

Italy

September UNCT Strategic Planning Retreat

Moldova

September Training on use of DevInfo for UNDAF monitoring

Italy

September UNCT Leadership and Coordination Skills

Italy

Month Event

Country

No.

September Safe & Secure Approaches in Field Environments (SSAFE) Regional Training of Trainers

Democratic Rep of Congo

September UNCT Strategic Planning Retreat

Democratic Rep of Congo

September Human Rights-Based Approach/Results-Based Management Workshop

Eq. Guinea

September Communication Skills for Junior Diplomats

Italy

September Strategic Learning Exchange: Faith and Development

Italy

September UN Women Regional Planning Meeting

Morocco

September UNCT Strategic Planning Retreat

Lesotho

October UN Women Regional Planning Meeting

Thailand

October Conflict Analysis for Prevention and Peacebuilding course

Italy

October Operations Management Skills Training

Italy

October UN Women Regional Planning Meeting

Turkey

October Human Rights-Based Approach/Results-Based Management Workshop

Italy

October UN Women Regional Planning Meeting

Ethiopia

October Safe & Secure Approaches in Field Environments (SSAFE) Training of Trainers

Italy

October UN Women Regional Planning Meeting

Panama

November Rio+20: Sustainable Development â&#x20AC;&#x2DC;Next Practicesâ&#x20AC;&#x2122;

Italy

November UNCT Leadership and Coordination Skills

Italy

November Safe & Secure Approaches in Field Environments (SSAFE) Training of Trainers

Italy

November Conflict Analysis Training for Humanitarian Actors

Hungary

November Decentralized Governance and Conflict Prevention & Peacebuilding

Italy

November Measurements for effective Results-Based Management Workshop

Chile

November Operations Management Skills Training

Italy

November Facilitation Skills

Switzerland

November Persuasive Public Speaking

Switzerland

November UN Leaders VIII Cohort - Culture & Development

Italy

November Training of Trainers

Switzerland

November UNCT Strategic Planning Retreat

Djibouti

December Resident Coordinators/Resident Representatives Induction

USA

December UN Fellows Workshop: Tools for Development Cooperation

Italy

Secure and Safe Approaches in Field Environments (SSAFE) courses run by UNSSC-certified trainers

Participants in face-to-face UNSSC learning activities Users of on-line UNSSC learning activities Total Beneficiaries in 2011

3,026

5,958 5,515 11,473

UNSSC ANNUAL REPORT 2011

Activities Delivered by Geographical Area (face-to-face) in 2011

ICA AFR

LATI

17%

E N AM

USA

IF PAC A I S A

C THE & A RIC

% IC 35

BEA ARIB

% N 14

% 4% IS 19 ES 1 T C A E T TH BS ARA PE & O R U IN, E TUR

Total UNSSC Beneficiaries by Year

ses Cour NSSC ssafeed* by U t ifi Cert ppor in su s e s our out SC C U N S D A F ro l l N to U s urse C Co ce) S S r UN to fa Othe & face e n i (onl C NSS by U ld d e r e e deliv the fi ning iners in i a r t a * tr fied certi

2011 3,026 1,491

6,956

2010 4,809 2,855 6,639

2009 3,979 1,493 6,163 11 or 20 ries f ide the ia c fi bene rs - outs to . se in ecrea ternal fac r training d a x fo s e w s e t o r s e h e s h u w q le n re tab eas This table to ar pacted o im u ib l r t o t r t a C con UNSS

UNSSC ANNUAL REPORT 2011

Financial Data

5 $ 1,3

2,21

2 $ 1,7

3 $ 4,5

4,06

8,69

2 $ 3,1

2,49

0 $ 6,8

5,23

4 $ 9,2

2,06

self-generated income by biennia 2006-2011 (expressed in US dollars)

2007 6 0 20 IUM N N E BI

009 2 8 200 IUM N N BIE

Inco

ene me g

ont by C rated

1 -201 0 1 0 2 NIUM N E I B

racts

y ted b nera ies e g vit me Inco sed acti a b e fe

Financial Data Expenditure by biennia (expressed in US dollars)