Nigeria national support team
2014 – 2015
NST In this application you can find
Job Description
for NST’s in:
MC MaC Manager
Community managers (2 positions)
Audio-visuals and brand manager
PR Coordinator
Internal Communications Manager
Webmaster and Conversion Manager
1. Community Managers (2 Positions): Job Description: These individuals would be responsible for the creative and innovative management of the various online communities of the entity with more focus on Facebook, LinkedIn, Twitter and Google+. They would be involved in social media marketing by frequently updating this platforms with the aim of attracting more followers/customers and driving more engagement for better conversion.
Governance & Accountability
Weekly meeting with the MC Marketing and Communications Manager. Monthly reports Campaign reports
Technical Skills Preferred
Social Media Marketing and Management Skills. Brand awareness and influencer marketing skill. Customer sensing and engagement skill.
MoS
Number of new followers on social media Number of posts per day. Number of registrations through social media Number of new company leads through social media Engagement and comments Referring traffic Shares Lead generation/new customers
2. Audio-visuals and Brand Manager (1 Position): Job Description: Responsible for creation and management of brand aligned visuals (i.e. images and info graphics) and audiovisuals (i.e. videos) for promotion of various opportunities and other purposes. Also responsible for managing our visual branding and develop high quality visuals for all our products and campaign aimed at attracting the right customers. This is technical skill based.
Main Functions
Create visuals for online and physical channel designs Support in all design needs Design reports Manage Online Video/photo channels (i.e. YouTube, Instagram and Flickr)
Governance & Accountability
Weekly meetings with the MC Marketing and Communications Manager. Operations tracking on Podio
Technical Skills Preferred
Graphics Design Application Package (preferably adobe suite (illustrator, Photoshop and InDesign & Corel Draw) Video Editing Skills.
MoS
Number of designs delivered on time Number of brand aligned distributed in the network. Number of subscribers/followers on online video channels User Engagement and conversion on these channels.
3. PR Coordinator (1 Position): Job Description Responsible for boosting brand visibility of AIESEC Nigeria through optimized processes such as managing a functioning (marketing-focused) national blog, press releases and events. The individual will also be responsible for carrying out frequent market research for AIESEC Nigeria.
Main Functions
Building media relations Publishing Blogposts and press releases Searching for an applying for awards Gather data for and sending monthly company newsletters Inviting media for events
Governance & Responsibility
Weekly meetings with the MC Marketing and Communications Manager. PR plan completion
Technical Skills Preferred
Copywriting Skills. PR Understanding Excellent in English Blog management.
Market research and analysis skills.
MoS
Number of media appearance Number of media contacts Number of award applied for Number of press releases published Number of new visits to website Number of new followers on social media and number of social shares Audience growth—unique and return visitors Conversions Subscriber growth Inbound links SEO improvement
4. Internal Communications Manager (1 Position): Job Description: How we run and manage internal communications as a global organization needs a major upgrade and needs to improve to become more fast, focused and simple. It's time for internal communications to really join the 21 st century. The Individual would be responsible for managing AIESEC Nigeria main internal communications platforms, which is the National Newsletter and National Facebook group; ensuring each platform fulfils its purposes and the newsletter is received on time.
Main Functions
Together with AIESEC Nigeria MC, develops quarterly internal communication strategies and conducts regular channels evaluation Management of specific communication channels (AIESEC Nigeria Facebook Group, LCEB’s FB Groups, National Newsletter) Network Education, Engagement, Support and Usage of the new Global Information System (GIS) Ensure promotion of National initiatives and projects to every LC and member.
Governance & Responsibility
Weekly meetings with the MC Marketing and Communications Manager and/ MCVP OD. Newsletter content collection and publishing.
Technical Skills Preferred.
Basic HTML Editing Skill. Podio management. Excellent in English Usage of Google Apps.
MoS
Number of Visits and read of the National newsletter. Bounce rate of the newsletter. Member engagement on each internal communications platform.
5. Webmaster and Conversion Manager (1 Position): Job Description Work directly with the MC Marketing manager to co-create. Responsible for maintenance and programming of a website and implement national strategies, this experience give you the opportunity to develop commercial, analytical and strategic skills from a marketing approach. Responsible for ensuring Search Engine Optimization (SEO) of the national website and conversion of sign-ups on the national website for closure by the operations team (i.e. ogx, icx and sales).
Main Functions
Together with AIESEC Nigeria MCVP Marketing manages AIESEC Nigeria Official website. Co-creation of Webpages. Manages the analytics of website and create reports of this analytics trends. Collection and promotional material creation (Showcasing) In charge of GIS implementation by giving LC trainings on the use of GIS.
Governance & Responsibility
Weekly meetings with the MC Marketing and Communications Manager. Bi-Monthly analytics report.
Technical Skills Preferred.
Web 2.0 Advanced/Intermediate Web Editing Skill (HTML, CSS, PHP and JavaScript,). Analytics management.
CMS (Content Management System Usage) {most especially WordPress}.
MoS
Number of Visits and Impression of landing pages/webpages. Bounce rate of the website No of analytics report created. Number of sign-ups on website Number of LC’s activities showcased/published.
Please note: o Knowledge of web analytics is key to every member of the team. We would be dealing with a lot of data to constantly improve on our operations. o Every member of the NST must be available for a training after selection, before their job role starts. It is a prerequisite. o Every member must understand or be ready to learn AIESEC’s GIS (Global Information Systems) and the NST team would also serve as a Customer Support Team for the Entity with issues and bugs regarding the usage of the GIS.
MCVPIGCDP
Projects Manager
Experience Manager
Delivery Manager
International Relations Manager
General requirements
1.Attend trainings by MC & participate in exchange summits Attends NST meetings national & regional Participate in LC trainings and LC coaching both national and regional. Write bi-weekly report of experience Basic AIESEC Knowledge Willing to learn and proactive Possess good communication skills. Commit 10 hours weekly at least to the role.
1. EXPERIENCE MANAGER 2. Lead and capacitate the national customer experience team for the implementation of loyalty strategies in all AIESEC in Nigeria iGCDP operations 3. Manage and track implementation of the global quality standards in all operations and its connection with the national audit system 4. Provide transparency to the national network on customer loyalty strategies, the achievement of milestones on customer experience and current state of AIESEC in Nigeria in terms of providing high quality experiences to our stakeholders 5. Responsible for the implementation of a customer-centric culture of AIESEC in Nigeria by coaching LCPs towards quality management and implementation of the global minimum standards. 6. Enable stronger and more effective network connections and collaboration for iGCDP and increasing capacity to achieve AIESEC 2015 ambition.
Measures of success
Customer Loyalty Strategies implemented per operation Relative growth of NPS (LC + MC) % increase of program’s promoters %RE growth based on loyalty and promoter strategies %LCs applying the global quality standards # Strategies implemented by LCs based on the NST structure
2. International Relations Manager
Keep a constant contact with the main Nigerian Exchange Partners. Deliver webinars and attend virtual conferences as Nigerian representative Make it clear about our projects and exchange conditions in order to receive aligned interns.
Set up matching strategies with our suppliers Direct responsible for Cooperation Managers and CEEDers tracking. Available Forms Tracker and DAALs analysis Create Tools for matching tracking and process optimization Identify potential new country partners and improve our relation with those main historical suppliers.
Measures of success o o o o
% of realization growth with our main partners NPS Feedback from Interns about the Experience which our area has been delivering. Conversion Rate from RAISE to MATCH #of matches per partner country
3. Delivery Manager
Manage Interns in AIESEC Nigeria page Track interns nationally using the national tracking tools. Ensure Incoming Preparation Seminar for interns during conferences is carried out well. Train LCs on buddy system, delivery and customer loyalty. Ensure national standards for accommodation are set and followed by all LCs. Promote and organize intern and locals hangout activities.
Measures of success i. ii. iii. iv. v.
Number of interns joining the ‘Interns in AIESEC NIGERIA’ group that matches the ones have registered with the tracking tool. Number of intern hangout activities arranged successfully. Number of Incoming preparation seminars conducted by LCs/nationally. Implementation of minimum quality standards in accommodation by LCs. Number of LCs that have implemented buddy system well.
4. Projects Manager
Promote and coordinate national projects within LCs. Ensure LCs are working to utilize projects and getting reports on national projects In charge of CSR packaging of TNs Tailor make solutions to uplift the region in IGCDP. Get partners for national/regional projects.
Measures of success o o o o o
Implementation on national/regional projects by LCs #of partners gotten for national/regional projects Knowledge level among members on projects Innovation in creation of national/regional project Planning on IGCDP Festival once per term.
MCVP CR and ARM
IGIP Processes Manager
Alumni Manager
Matching and Quality Manager
Team 1: Managing iGIP Processes
Market research and segmentation and compiling target list Sub-product development, tracking and delivery Seek out and establish new TN opportunities Managing existing accounts and evaluate delivery to clients Selling iGIP to companies Participate in all National Sales Meetings Participate and contribute to LC-coaching as regards Sales Management and GIP Issues Monthly reporting on GIP
Team 2: Matching and Quality Management
Design Internal Checklist and Quality expectations for all iGIP TNs in Nigeria Develop visa/permit management strategy standardised across LCs Form Management on .net (track, follow up, clean & re-raise TNs) Implementation of NPS goals and expectations for each EP and TN Matching EPs Develop search tool and update it weekly Training LCs on how to match Crisis Management Strategy
Team 3: Alumni Management
Develop Alumni Database. Seek out, contact and engage AIESEC Nigeria Alumni Chief liaison between AIESEC Nigeria Alumni and MC 14/15 Engage Alumni Association of Nigeria Assist with logistical arrangement of events Develop Alumni Management Strategy and management across LCs Knowledge and skills transfer for Alumni Management in different LCs Align Alumni and potential GIP opportunities
The NST LEAD Manager is responsible for the overall delivery and implementation of the LEAD program on a national level. The NST LEAD develops the different LEAD modules (conference cycle, mentorship, and virtual education) and cooperates with the MCVPOD and NLTMU chair in ensuring the delivery for the members.
Responsibilities
Conduct National Leadership Needs Assessment based on the global LEAD learning framework Define content focus areas for the term & develop delivery cycle accordingly Align LEAD agenda of national conference cycle Develop LEAD Virtual Education as a separate LEAD module (monthly occurrence) and embed LEAD section in the monthly AIESEC in Nigeria newsletter Engage externals, alumni and the global network (e.g. GST members) in delivering (virtual) sessions as part of the program, either within the conference module or LEAD virtual education Manage LEAD mentorship operations ↓ Engage Alumni from the National Alumni Database Induct Alumni into the LEAD mentorship programme Create sign-up for TLP members Induct signed-up TLP members into the LEAD mentorship programme Match alumni and signed-up TLP members Track mentorship activity Give LC trainings Manage Virtual Spaces and ensure knowledge management (i.e. publish session output) LEAD in AIESEC in Nigeria TLP – LEAD Facebook Group management LEAD Mentors Facebook Group Respective Google Groups Manage national LEAD partners (depending on place of residence / shared with MCVP OD) Design and manage effective feedback systems for all delivered platforms and modules
Measures of success (MoS)
# of LEAD platforms delivered % of TLP engaged with LEAD # of alumni mentors engaged with LEAD Mentorship # of TLP members matched to an alumni mentor # of externals/alumni/@network engaged in delivering (virtual) sessions Rating of Leadership Support from TLP (through feedback channels)
Position Role In this role you will be in charge of the standardization of on campus events and marketing at national level. Your main job is to make sure that message, image and global brand are aligned to ensure to have the best possible recruitments and generate a quality image in the student market while working with the learning partners to deliver trainings.
Responsibilities Stands Make sure that the minimal requirements for stands are being followed by giving recruitment trainings, supervising the quality of the stands (visit them and evaluate them) and collect and analyse the monthly stands report and provide points for improvement.
LC Weekly meetings and Events (Conferences and local events) Organize and meet the LCs team to make sure that the LC events are aligned brand and time wise. Make sure that the LCs weekly meetings have a national agenda that the members can learn from every week. Guide the LCs trough the organization of the conferences in order to assure the capitalization of members and organizations
Partner Management Work with the national body to service the learning partners Communicate with the MCVP OD and MCVP BD on upcoming learning partner association with the LCs. Manage the brand ambassadors of the various companies.
Measure of success
% of applications that come from stands % of applications that come from global villages # of events held by LC monthly on campus % of audited events Quality score of the global villages and stands
MCVP Finance
Finance Education
Finance Management
Position Role In this role you will be managing the Finance education Cycle and monitoring of the impact and make suggestions to improve the process for Finance and area core process that involve finance.
Responsibilities FINANCE EDUCATION National Finance Training Development
National finance Matrix
Analyze Finance Training status
Document all finance training
Standardize the training at LC level for new members
PROCESS MONITORING To measure the success in operation of the Training given Reeducate Finance Members
Make suggestion to improve based on results
Measure of success
% Fulfill National Training Plan %Increase National Finance Efficiently Reduction of finance problems related with LC’s
All positions are the parts of NCB - Nigerian Consultancy Board, and OGX which means that they have strategic meaning for the area in comparison to other positions of NST.
Profile - Self-motivated - Past EB role - result focus - Customer focused – Effective communication -Deep understanding of AIESEC vision, AIESEC way, AIESEC 2015 and global directions - Time management – available for regional meetings – innovative and creative – good interpersonal relationship- Planning, tracking and implementation know-how Knowledge and experience in cross-functional cooperation-Experience in minimum one functional area - Strategic thinking –Regular online presence
•National Director for and EP Servicing Team •Three team members
•National global citizens team •Three team members
SERVICING
GLOBAL CITIZENS
GLOBAL TALENT
INTERNATIONAL COMMUNICATION
Sub-structure
•National Global Talent Team •Three team members
• - Director International communications • Three Team members
MCVP OGX (chair)
INTERNAL COMMUNICATIONS MANAGER (team)
NATIONAL COMMUNICATIONS MANAGER
NATIONAL GLOBAL CITIZENS MANAGER
NATIONAL EXPERIENCE MANAGER AND EP SERVICING
Director Customer Experience Manager and EP Servicing (OGCDP) RESPONSIBILITY
KPI
FREQUENCY
TIME COMMITTME NT
DURATION
% of promotions in NPS # of attendees for OPS and RIS Ensure high quality EP experience
# of reintegrated Eps
Monthly
# Eps providing photos and stories for promo fourteen (14) hours weekly
#Eps participating in LEAD program % of NPS response Ensure EP services improvements locally and nationally based on their Ensure delivery of EP newsletter weekly or biweekly
Surveys for quality service evaluation Weekly Creation of quality services improvement plan and tracking its implementation
# of newsletters created Quality of content % of Eps reading newsletter and using information
Weekly
One year
Brief of Role The EP servicing responsible will support constant interaction between AIESEC and customer (EP) on local and national level providing support, feedback and improvement for exchange processes.
International Communications Manager (OGCDP) RESPONSIBILITY
Planning and management of international cooperation(s) for oGCDP nationally
Download CY/EY cooperation information to local levels
Ensure cultural preparation and support for Eps through communication with partner CY/EY
KPI
FREQUENCY
Planning of international cooperation(s) based on: Previous result in RE Supply and demand analysis LCs planning and feedback
Weekly
TIME COMMITTME NT
DURATION
# of meetings with partner countries organized. fourteen hours weekly
% of cooperation goals set to each partner country nationally. % of webinars with partner countries organized # of LCs which use cooperation preparation tools (GSS, Search tools, Promo materials, contacts, campaigns, booklets,) % of quality cases solved positively for Nigerian EPs
One year
Weekly
Weekly # of Eps attending cultural preparation webinar from partner CYs/EYs # of partner EYs/CYs providing LEAD program for Nigerian EPs
Brief of Role International communication manager is responsible for setting and delivery on a high quality level of realization goals between Nigeria and other AIESEC entities.
National Global Talent Manager (oGIP)
RESPONSIBILITY
KPI
FREQUENCY
TIME COMMITTME NT
DURATION
% of quality EPs raised # of attendees for OPS Ensure high supply of talents are provided for the global TNs
# of EPs with great professional experience
Monthly
# of EPs matched
Ensure proper tracking and notifications of available Nigeria EPs nationally and locally about available opportunities
fourteen hours weekly
# of Nigerian EPs demanded for by other EYs/CYs % of Nigerian EPs matched to GEPs
One year
# of matches gotten from notification of EPs Monthly # of GIP EPs matched per LC to different regions # of interview scheduled for Nigerian EPs % of conversion rate
Ensure high realization of Nigerian EP
% of avenues created to promote talents available
Monthly
Rate of exchange of information of process and delivery on matches and realizations
Brief of Role Responsible for attending Job fairs, creating partnerships with online talent sourcing agencies, review and interview of talents signing up for AIESEC global internships from Job and Career fares and track the matching, raising and realization rate of out sourced from key sources.
National Global Citizens Managers (oGCDP) RESPONSIBILITY
KPI
FREQUENCY
TIME COMMITTME NT
DURATION
% of matching rate per peak % of EPs realized of peaks Ensure high quality EP experience
# of new EP markets explored
Quarterly
# of SUs realizing over 20X
Ensure huge maximization of off peak raising from special and new market
Ensure supply EPs to regions interested and participating in the WAR initiative.
# of projects created with country partners across the region and EPs ready for WAR. # of EPs raised from special and new market Target of 100 realization
fourteen hours weekly
One year
Quarterly
% of raised forms from special and new market compared to national OGX goal. # of OPR Quality project implementation, evaluation and delivery
Quarterly
% of EPs interested in this peak
Brief of Role Drive West African Realizations (WAR) and off peak realizations (OPR), assist other entities design projects that are sustainable within the region off peak periods to realize EPs from special and new markets, work with country directors/responsible to source for accommodation for EPs (proper logistic management), partners to support projects and providing support, feedback and improvement for exchange processes off peak. Requires regional traveling and participation. The individual interested in this role must be one who loves traveling and project design.
This NST will be working directly with MCVP OGX & MCVP OD in reaching new markets and bringing diversification in our financial sustainability and impact. The NST will be responsible for creating research, segmentation, setting new partnerships with the universities, selection of the SUPs as well as tracking the performance and development of the Expansions and SUs.
Responsibilities Segmentation o Segment the universities o Research on the potential universities o Make segmentation based on the issues
Sales o o o o o
Create proposals Update the contract Meetings with universities Close the deals and sign contracts Create timeline with the universities
Tracking and development o Tracking the performance of the expansions o Education and development plan of the SU/Expansions o Monthly evaluation of the evolution of the expansions
Measure of success o o o o o
# of expansions/Sus # of X per SU/expansions Financial sustainability # of SU’s/expansions turning into LCs # of applicants per leadership position